Head of Customer Experience and Journey Design
- Hiring Organisation
- Hackajob Ltd
- Location
- South West London, London, United Kingdom
- Employment Type
- Permanent
execution of a cohesive and integrated post-booking CX strategy. Team Leadership: Cultivate, mentor, and lead a team, promoting a culture of customer-centricity, innovation, execution & accountability. Your skillset: Proven CX and Service Design Experience: Demonstrated success in leading customer journey mapping … process improvement within dynamic, customer-centric environments. Leadership and Team Management: Strong experience in building and guiding multidisciplinary teams to achieve exceptional results. CX Tech Platforms: Knowledge of CX technology platforms, particularly CRM systems, and how they can be utilised to enhance customer ...