26 to 30 of 30 Escalation Management Jobs in England

track.Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport.Role Overview:We are looking … met.Oversight of Team Member Projects (approx. 15% of role)Oversee the delivery of projects managed by team members, providing guidance, mentoring, support, and escalation management.Review project plans, status reports, and deliverables to ensure consistency and adherence to best practices.Foster a culture of accountability and continuous improvement within the team.Support ...

Desk Team Leader will also support incident handling, client communication, reporting, process improvement and day-to-day team leadership, including coaching, performance reviews and escalation management. This role would suit someone organised, customer-focused and confident working in a fast-paced service desk environment where clear communication, accountability … service quality matter. DUTIES Your duties as the Service Desk Team Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor ticket queues, engineer workloads and service level agreements to support timely ...

trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.Job … customers.Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.Lead customer engagements including onboarding, success reviews, and executive business reviews.Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.Act ...

trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams. The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra … execute Customer Success Plans aligned to customer objectives and strategic priorities. Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management. Lead customer engagements including onboarding, success reviews, and executive business reviews. Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities. ...

sell playbooks, qualification frameworks, account planning processes, and sales assets to scale the joint motion. Manage pipeline health, forecasting inputs, deal risks, blockers, and escalation needs across assigned pursuits. Serve as a trusted advisor to Account Directors by bringing strategic selling expertise and deal‐structuring judgment. Maintain awareness … engage credibly with CIOs, CTOs, CDOs, business leaders, procurement teams, and partner executives. Demonstrate strong commercial judgment in opportunity qualification, deal strategy, and escalation management. Thrive in ambiguity and can build new operating motions from the ground up. Communicate clearly and synthesize technical, customer, and commercial inputs into actionable ...