26 to 50 of 128 Escalation Management Jobs in England

contract award process, ensuring correct contract forms, approvals, and documentation are in place.Client & Stakeholder ManagementServe as the primary point of contact for project management in the region for JLL.Ensure PMWeb is consistently updated to contractual obligations with the client.Build and maintain strong relationships with key client stakeholders.Collaborate with … project quotations and selecting the correct form of contracts .Identify gaps and provide insights into financial processes.Responsible for date input for cost reporting, change management including forecast.Contract ManagementEnsure full adherence to contractual requirements.Report on KPIs, service levels, and performance measures.Manage and escalate contract changes through formal processes.Identify and mitigate ...

services.* Help drive local Customer Satisfaction (CSAT) outcomes, implementing measurement frameworks, reviewing feedback, and leading continuous improvement initiatives.* Act as the primary escalation point between regional business stakeholders and Global IT leadership, ensuring visibility and accountability across service tiers.**Support to Global Head of IT Operations*** Function … trusted advisor to the Global Head of IT Operations, contributing to organisational strategy, roadmap planning, and executive-level communications.* Assist with the development and management of the IT budget, including resource planning, vendor management, capital expenditure approvals, and cost optimisation initiatives.* Support headcount and resourcing decisions across ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

each stage, issue tracking and clearing, and communicating progress to the wider business. Throughout, you will need to anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launches.Stakeholder management: This is a critical role for Deliveroo to make sure both external and internal teams … execute required changes across product and engineering, business, or POS teams.Analyse and aggregate feedback from our partners on our products and liaise with Product Management to assist in their prioritisation.RequirementsUnderstanding of API integrations5 yrs relevant experience in Technical Integrations Management, Technical Programme Management or similar rolesTechnical understanding ...

kickoff preparations, project kickoffs, project plans including milestones and all project communications to ensure the successful adoption of the product with our key accounts. Management throughout the lifecycle of a project: responsibilities include, but are not limited to creating rollout plans specific to each project, establishing go-live criteria … each stage, issue tracking and clearing, and communicating progress to the wider business. Throughout, you will need to anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launches. Stakeholder management: This is a critical role for Deliveroo to make sure both external and internal teams ...

Legal Services organisation. This role will oversee multiple interconnected projects and workstreams, ensuring that business objectives are achieved through effective planning, governance, stakeholder management, and execution. The role focuses on coordinating transformation initiatives that include change management, workflow optimisation, technology implementations, systems integrations, product release management, and organizational change activities. The Portfolio Manager will work closely with Legal Services, Product Management, Engineering, Operations, and Internal and External Business Stakeholders while providing leadership and support to Project Managers responsible for delivering individual projects. This position plays a critical role in ensuring programmes are delivered ...

kind, European-wide projects What you'll bring Proven experience with Exchange 2010/2016 or similar An understanding of Forefront Identity Management (FIM) and Microsoft Identity Management (MIM) Experience of Exchange CUs A good understanding of group policies (GPO) Understanding of Mail AV/SPAM - Trend IMSVA … knowledge sharing, and support, ensuring our employees feel valued and proud of their work. Skills Microsoft Active Directory Exchange 2010/2016 Forefront Identity Management Microsoft Identity Management Group Policies SC clearance eligibility Mail AV/SPAM Exchange CU's Single Sign-On/PKI Project support Ticketing ...

performance metrics, operational trends, and customer insights to the Global Support Director.Implement and maintain support policies, procedures, and tools to uphold service quality.Customer Experience & Escalation Management:Act as the primary escalation point for EMEA support issues, ensuring swift resolution and corrective actions.Champion a white-glove approach … Proven experience leading technical support teams and meeting SLA targets.Strong background in IT infrastructure: networks, security, databases, web servers, Windows OS.Demonstrated success in performance management and team development.Skilled in managing escalations and building relationships with blue-chip clients.Proficient in data analytics and reporting tools (e.g. Power BI, Tableau).Familiarity ...

system developments and project manage upgrades as required.o Review process specifications from the strategic supplier.o Ensure that upgrades are successfully delivered.o Act as an escalation point for key stakeholders.o Representing the Digital Applications Support Team at Change Authorisation Board (CAB) meetings and ensuring that all application changes have been … Ensure the security, data integrity, and performance of the clinical systems, monitoring back-office interventions, and resolving any security breaches or system integrity concerns. Escalation Management: Serve as the primary escalation point for key stakeholders, ensuring prompt resolution of critical issues and efficient communication throughout the resolution ...

This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts … development. Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier ...

This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts … development. Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier ...

role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring … information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem-solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments. What you will do Technical Support & Maintenance … improvement opportunities. Solution Design: Collaborate with customers to analyze requirements and customize platform configurations. Translate business needs into detailed technical specifications. Risk and Issue Management: Identify, document, and mitigate risks that could impact program success. Cross-functional Collaboration: Work closely with software developers, R&D, and engineering teams ...

Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride … delivering a world-class customer experience. What You’ll Do Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution. Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering ...

them. In project leadership, you may indirectly manage team members and extend feedback across diverse areas of expertise. Additionally, you will serve as an escalation point for complex customer issues, ensuring exceptional customer satisfaction.WHAT YOU HAVE2-4 years of management experience in overseeing a technical support organization, preferably … detail for documentation and process standardization across global teams.Ability to synthesize complex concepts and articulate them clearly to varied audiences.In-depth knowledge of case management processes, including issue resolution, escalation management, and knowledge-centered support.Proficiency with case management tools, such as Salesforce, Zendesk, or other similar ...

highly regulated and governance-driven environment. Your new role As a Delivery Contracts Manager - Risk & Compliance, you will lead contractual governance, commercial risk management and compliance activities across a complex technology delivery landscape. You will work closely with programme, delivery, commercial, legal and operational teams to ensure contractual obligations … contractual escalations, disputes and issue resolution activities. Build and maintain effective relationships with clients, suppliers and internal stakeholders. Support audit readiness through effective records management and compliance controls. Ensure adherence to procurement regulations, governance frameworks and organisational policies. Provide oversight across subcontractors and supply chain partners where applicable. Drive ...

highly regulated and governance-driven environment. Your new role As a Delivery Contracts Manager - Risk & Compliance, you will lead contractual governance, commercial risk management and compliance activities across a complex technology delivery landscape. You will work closely with programme, delivery, commercial, legal and operational teams to ensure contractual obligations … contractual escalations, disputes and issue resolution activities. Build and maintain effective relationships with clients, suppliers and internal stakeholders. Support audit readiness through effective records management and compliance controls. Ensure adherence to procurement regulations, governance frameworks and organisational policies. Provide oversight across subcontractors and supply chain partners where applicable. Drive ...

this role you will independently manage and contribute to the delivery of defined client engagements, acting as a trusted advisor for clients and an escalation point for internal teams. You will be accountable for agreed outcomes, service quality, client satisfaction and continuous improvement. You combine strong customer-facing consulting … service improvements. Responsibilities of your role include: * Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include: * Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their ...

will be a key contributor to the development of our strategic Interest Rate analytics library, which is essential for supporting pricing and risk management activities across the business. Your work will involve close collaboration with the trading desks to develop novel risk management and market making tools. What … Develop and enhance analytics libraries used for pricing and risk management of Interest Rate Derivatives. Create, implement, and support quantitative models for the trading business, leveraging a wide variety of mathematical and computer science methods and tools. This includes advanced calculus, Python and C++. Develop sophisticated pricing models using ...

support across the employee lifecycle. Ensure service levels, controls and operational performance remain effective throughout a period of organisational transformation. Establish and embed service management disciplines, including service catalogue ownership, escalation management, SLAs and continuous improvement practices. HRIS Upgrade & Digital Enablement Act as the operational lead … technology implementations, ideally SAP SuccessFactors. Proven capability in processimprovementand change management. Experience developing governance frameworks, operatingmodelsand accountability structures. Strong understanding of HR data management, operationalcontrolsand compliance requirements. Ability to translate strategicobjectivesinto practical operating models and operational outcomes. Excellent stakeholder management skills, with the ability to influence across multiple ...

designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...