76 to 92 of 92 Escalation Management Jobs in England

Description: Leads cross functional internal teams, drives project results, manages scope creep, leads the organization through product life cycle, manage multiple projects and prioritize them. Specific Responsibilities: Expert project management skills in a fast-paced environment Project plan milestones development and ownership Asana or similar project management experience Complex project management experience Own your programs' product definition … to program enhancements to validate their value to customers Own program operations, including workflow and training documentation and coordination with account teams Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences. Present confidently to Amazon senior management … in depth functional requirements and timelines, aligned with creative, technical, legal teams, testing teams, etc. Project manage complex campaigns from the conceptual phase to go live, utilizing various project management methodologies to ensure success Constantly develop and drive new advertising product innovations that are outside of our standard product card by engaging with customers, creative teams and management More ❯

used by over 50,000 creators, coaches, and entrepreneurs worldwide to generate over $2Bn in annual sales. Included within the ThriveCart platform is a powerful landing page builder, affiliate management, cart and checkout functionality and learning management system (LMS), making it a top solution all-in-one solution for digital product sales. About ThriveCart: ThriveCart is a leading … used by over 50,000 creators, coaches, and entrepreneurs worldwide to generate over $2Bn in annual sales. Included within the ThriveCart platform is a powerful landing page builder, affiliate management, cart and checkout functionality and learning management system (LMS), making it a top solution all-in-one solution for digital product sales. Location: Remote Job Overview: We are … customer's business and configuration, the TAM will make custom recommendations and address complex issues to ensure the success of our customers. What Your Work Will Entail: Customer Relationship Management: Develop deep relationships with assigned customers, understanding their unique business needs, goals, and configurations. Provide personalized technical guidance and troubleshooting for ongoing and complex issues Act as the primary More ❯

e.g. VMware, Hyper-V) Key Responsibilities: Provisioning, planning, design and implementation of core infrastructure systems and services, including servers, hardware, software, and applications Configuration, optimisation and day-to-day management of network and server environments Development and delivery of new infrastructure features, services, and migrations Creation of technical documentation, handover materials, and internal training where necessary 2nd/3rd … line infrastructure support and troubleshooting, including escalation management when required Maintain secure, efficient and well-organised infrastructure environments Coordination with internal teams, external vendors, and international offices to support project and service delivery Participation in infrastructure projects, proof of concept testing, and acceptance processes Regular status and progress reporting to line management The Role Offers: A competitive More ❯

e.g. VMware, Hyper-V) Key Responsibilities: Provisioning, planning, design and implementation of core infrastructure systems and services, including servers, hardware, software, and applications Configuration, optimisation and day-to-day management of network and server environments Development and delivery of new infrastructure features, services, and migrations Creation of technical documentation, handover materials, and internal training where necessary 2nd/3rd … line infrastructure support and troubleshooting, including escalation management when required Maintain secure, efficient and well-organised infrastructure environments Coordination with internal teams, external vendors, and international offices to support project and service delivery Participation in infrastructure projects, proof of concept testing, and acceptance processes Regular status and progress reporting to line management The Role Offers: A competitive More ❯

be a pivotal part of driving improvements, implementing new products, and acting as their trusted point of contact. A typical week as a Client Relationship Manager might involve: Relationship Management : Build and maintain strong relationships with merchants, supporting onboarding, operational projects and service concerns, as well as managing service reviews and check-ins. Merchant Training : Provide training and insights … on PXP’s tools, processes and products as required Escalation Management : Serve as the primary point of escalation for merchant’s queries, ensuring swift resolutions. Performance Reviews : Report, monitor and analyse merchant data (transaction volumes, success rates, etc) to identify areas for improvement and support growth Process Optimization : Identify and implement improvements to enhance efficiency and effectiveness. … We are looking for someone who: At least 2 years of experience in customer-facing roles such as Customer Success, Account Management, or Customer Support Services, preferably in the payments industry. Highly organized and structured personality. Proactive approach to customer relationship management. Excellent understanding of analytics and data. We would love someone to have any of the following: Knowledge More ❯

be a pivotal part of driving improvements, implementing new products, and acting as their trusted point of contact. A typical week as a Client Relationship Manager might involve: Relationship Management : Build and maintain strong relationships with merchants, supporting onboarding, operational projects and service concerns, as well as managing service reviews and check-ins. Merchant Training : Provide training and insights … on PXP’s tools, processes and products as required Escalation Management : Serve as the primary point of escalation for merchant’s queries, ensuring swift resolutions. Performance Reviews : Report, monitor and analyse merchant data (transaction volumes, success rates, etc) to identify areas for improvement and support growth Process Optimization : Identify and implement improvements to enhance efficiency and effectiveness. … We are looking for someone who: At least 2 years of experience in customer-facing roles such as Customer Success, Account Management, or Customer Support Services, preferably in the payments industry. Highly organized and structured personality. Proactive approach to customer relationship management. Excellent understanding of analytics and data. We would love someone to have any of the following: Knowledge More ❯

e.g. VMware, Hyper-V) Key Responsibilities: Provisioning, planning, design and implementation of core infrastructure systems and services, including servers, hardware, software, and applications Configuration, optimisation and day-to-day management of network and server environments Development and delivery of new infrastructure features, services, and migrations Creation of technical documentation, handover materials, and internal training where necessary 2nd/3rd … line infrastructure support and troubleshooting, including escalation management when required Maintain secure, efficient and well-organised infrastructure environments Coordination with internal teams, external vendors, and international offices to support project and service delivery Participation in infrastructure projects, proof of concept testing, and acceptance processes Regular status and progress reporting to line management The Role Offers: A competitive More ❯

cross-functional and remote project teams. You will own communication through various stages of the product life-cycle. Key job responsibilities The right candidate will possess a strong program management background, will have demonstrated experience leading large to extra-large projects, and will have a well-rounded technical background. You must be able to thrive and succeed in an … develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces … then deliver them in a successful and timely manner is expected. BASIC QUALIFICATIONS - 7+ years of working directly with engineering teams experience - 5+ years of technical product or program management experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building More ❯

cloud migration project , working with a global law firm headquartered in London. This project focuses on the transition between cloud-based platforms, specifically involving iManage —a widely adopted document management tool in the legal industry. You will be responsible for managing the end-to-end delivery of this migration, ensuring minimal disruption to users, and working closely with stakeholders … logs. Facilitate regular project meetings and produce clear, concise status reporting. Manage change and communications to ensure successful user adoption post-migration. Support technical teams in issue resolution and escalation management. The successful Project Manager will be able to demonstrate: Proven experience leading cloud-to-cloud migration or similar complex technical projects, ideally in professional services or legal environments. … Familiarity with document management systems ; experience with iManage is strongly preferred but not essential. Strong stakeholder management and communication skills, particularly within legal and IT functions. Deep understanding of project delivery methodologies (Agile, Waterfall, or hybrid). Proficiency with PM tools such as MS Project, Jira, Asana, or equivalent. A proactive, delivery-focused mindset and ability to operate More ❯

Sound good? Read on to find out more about joining our team... Key Responsibilities As part of our ambitious growth plans we’re revamping our approach to Supply Chain management as a key enabler for our goal of achieving exceptional claims outcomes for customers whilst demonstrating market leading cost control. To meet this challenge we’re looking to expand … and procedures Audit & QA – Delivery of a Supplier Audit and Quality Assurance programme across all claims supply chain, including audit schedule, scope, execution, report issuance, and resolution tracking Contract Management – Ensure effective contracts are in place as part of supplier sourcing and renewal activity, and alongside the Supplier Performance Lead ensure these are kept updated throughout the contract lifecycle. … managing supplier compliance against defined policies, frameworks and controls, and working with the Head of Supply Chain to enhance both the visibility and effectiveness of reporting Risk/Issue Management – Management and tracking of risk/issues identified through supply chain including agreeing relevant actions, resolutions and timeframes Legal – Support the Head of Supply Chain in the ongoing More ❯

Sound good? Read on to find out more about joining our team... Key Responsibilities As part of our ambitious growth plans we’re revamping our approach to Supply Chain management as a key enabler for our goal of achieving exceptional claims outcomes for customers whilst demonstrating market leading cost control. To meet this challenge we’re looking to expand … and procedures Audit & QA – Delivery of a Supplier Audit and Quality Assurance programme across all claims supply chain, including audit schedule, scope, execution, report issuance, and resolution tracking Contract Management – Ensure effective contracts are in place as part of supplier sourcing and renewal activity, and alongside the Supplier Performance Lead ensure these are kept updated throughout the contract lifecycle. … managing supplier compliance against defined policies, frameworks and controls, and working with the Head of Supply Chain to enhance both the visibility and effectiveness of reporting Risk/Issue Management – Management and tracking of risk/issues identified through supply chain including agreeing relevant actions, resolutions and timeframes Legal – Support the Head of Supply Chain in the ongoing More ❯

efficiency with which Sellers and partners integrate with us. Work on additional projects, help improve new tools and create new SOPs. BASIC QUALIFICATIONS - 1+ years of program or project management experience - Knowledge of SQL and Advanced Excel (Array and Statistical formulas) - Experience using data to influence business decisions PREFERRED QUALIFICATIONS - Knowledge of analytics & statistical tools such as SAS, PowerBI … SQL & ETL DW concepts - Knowledge of visualization tools such as Tableau, Datazen, SSRS - Experience back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview More ❯

and work with them to plan and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives. Develop the ability to apply communications management skills, represent the state of a program in typical situations with minimal guidance. Develop relevant domain knowledge required to perform job (e.g., Networking Protocols, Payments Infrastructure, OS Ecosystem, Release … Management, Cloud Computing). Demonstrate technical understanding to the degree required and comfortability working with engineers and with technology. Responsibilities: Communications management Coordinate and deliver program communications in close collaboration with program stakeholders, including metrics progress, meeting notes, meeting AIs, decision/escalation logs, newsletters, and websites. Ensure communications are organized and visible to immediate program stakeholders. … project trackers and status reports in close collaboration with program stakeholders. Identify and execute on program tasks. Execute on program governance by collecting data to inform mitigations, postmortems, and escalation reports. Facilitate effective meetings. Ensure programs instill Product Excellence values by keeping product quality, utility, and user experience top of mind. Ensure programs address Trust and Privacy by incorporating More ❯

and work with them to plan and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives. Develop the ability to apply communications management skills, represent the state of a program in typical situations with minimal guidance. Develop relevant domain knowledge required to perform job (e.g., Networking Protocols, Payments Infrastructure, OS Ecosystem, Release … Management, Cloud Computing). Demonstrate technical understanding to the degree required and comfortability working with engineers and with technology. Responsibilities: Communications management Coordinate and deliver program communications in close collaboration with program stakeholders, including metrics progress, meeting notes, meeting AIs, decision/escalation logs, newsletters, and websites. Ensure communications are organized and visible to immediate program stakeholders. … project trackers and status reports in close collaboration with program stakeholders. Identify and execute on program tasks. Execute on program governance by collecting data to inform mitigations, postmortems, and escalation reports. Facilitate effective meetings. Ensure programs instill Product Excellence values by keeping product quality, utility, and user experience top of mind. Ensure programs address Trust and Privacy by incorporating More ❯

of delivery projects. Managing Complex Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex stakeholder groups, ensuring clear communication. … Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering software on customer-facing projects ; ideally, multi-platform, customer-centric software solutions. Proven ability in More ❯

of delivery projects. Managing Complex Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex stakeholder groups, ensuring clear communication. … Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering software on customer-facing projects ; ideally, multi-platform, customer-centric software solutions. Proven ability in More ❯

an enormous opportunity to impact the customer experience, design, architecture, and implementation of products in the wellness space, impacting millions of people's lives. You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance customer and business needs against technical constraints. Your role will involve maintaining existing products, developing new features, and supporting new … to enhance productivity and performance. Support multiple squads within the Cloud Platform team, managing the product roadmap and coordinating agile ceremonies. The Person Skills and Experience: Extensive Technical Program Management experience in a related industry.Deep understanding of cloud infrastructure and components, particularly in AWS.Experience in Software Development or Architecture, is essential to building credibility and relationships with engineering teams More ❯