1 to 25 of 125 Knowledge Management Jobs in England

a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning … lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configuration management, and service reporting. Additionally, you will manage contracts with third-party providers responsible … transition team and across the organisation. Job Title - Head of Service Transition Working hours - 40 What You'll Be Doing: Develop and implement change management strategies to ensure smooth and controlled transitions of services. Oversee the change enablement process, ensuring changes are reviewed, approved, and implemented with minimal disruption. More ❯

THIS IS AN UNPAID VOLUNTEERING ROLE. Role Title: Knowledge Manager Role Nature: Volunteer Location: Home-based The Blockchain & Climate Institute (BCI) is an international volunteers-led think tank supporting and advocating the application of blockchain technology in the global fight against climate change. We are looking to recruit two … highly motivated and enthusiastic VOLUNTEERS acting as Knowledge Managers to join our Director-General's Office (Programme Coordination Section). The ideal candidate is driven and experienced, and looking to make a difference in international climate change governance. The successful candidate will be responsible for promoting collective learning and … facilitating the sharing of knowledge within BCI and governmental stakeholders worldwide as appropriate. The knowledge manager is expected to foster an environment conducive to knowledge exchange and learning by promoting techniques for knowledge sharing that include skill directories, collaborative ways of working, etc. Responsibilities: To develop More ❯

opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver More ❯

Knowledge Manager - Content and Technology Focus - Law - London CB Resourcing are supporting an extremely prestigious international law firm who are seeking a Senior Knowledge Manager with a focus on content. The primary objective is to play a key role in enhancing both knowledge solutions and the user … experience with considerable support from a global team and internal sponsors. This is London-based role is ideal for an experienced legal knowledge professional with a strong grasp and passion for technology. The primary objectives and responsibilities of this Knowledge Management role include, but are not limited … to: Leading on knowledge content strategy for the region Fostering a knowledge-sharing community and culture within the firm Supporting practice groups in their approach knowledge management Reviewing, refining and optimising processes for managing knowledge assets Developing KM solution features and taxonomies Implementing quality control More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct … incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical teams and stakeholders to drive a culture of proactive More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct … incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical teams and stakeholders to drive a culture of proactive More ❯

Job Title: Knowledge Manager Salary: £65,000 - £70,000 Contract: Permanent Working arrangement: Predominantly home working KM strategy - Supporting the organisation and regulatory decision-making teams (Regulatory Enforcement (including Contact and Assessment, Investigations and Enforcement, and the Independent Decision-Making Body Panel teams), Regulatory Standards (Authorisations, Supervision, Professional Standards … overseeing the continuous development/maintenance of the organisation’s KM strategy and ensuring that this is developed in alignment with the organisations strategy. Knowledge sharing – Developing, promoting and fostering a knowledge sharing and continuous learning culture within the Core Teams and the wider organisation to promote cross … team collaboration, communication, coordination and continuous improvement to enhance decision-making processes. Knowledge creation - Creating, updating or facilitating the creation and update of KM policy (including creating or contributing to guidance on document retention and KM system governance), and working with the Decision-Making Policy and Guidance Manager to More ❯

Job Title: Knowledge Manager Salary: £65,000 - £70,000 Contract: Permanent Working arrangement: Predominantly home working KM strategy - Supporting the organisation and regulatory decision-making teams (Regulatory Enforcement (including Contact and Assessment, Investigations and Enforcement, and the Independent Decision-Making Body Panel teams), Regulatory Standards (Authorisations, Supervision, Professional Standards … overseeing the continuous development/maintenance of the organisation’s KM strategy and ensuring that this is developed in alignment with the organisations strategy. Knowledge sharing – Developing, promoting and fostering a knowledge sharing and continuous learning culture within the Core Teams and the wider organisation to promote cross … team collaboration, communication, coordination and continuous improvement to enhance decision-making processes. Knowledge creation - Creating, updating or facilitating the creation and update of KM policy (including creating or contributing to guidance on document retention and KM system governance), and working with the Decision-Making Policy and Guidance Manager to More ❯

Mission This role is key in ensuring our global customers and internal teams have seamless access to high-quality self-service support resources, effective knowledge management, and an intuitive global help centre. You will be responsible for defining the vision, strategy, and roadmap for these support products while … and cross-functional collaborators. As a critical driver of product understanding, you will ensure that our internal teams and collaborators have access to extensive knowledge of our solutions, enabling them to maximise the value delivered to our clients and end users. What's In It For Me? A chance … roadmap, applying PD practices and principles and setting and measuring critical metrics to show impact. Drive improvements in searchability, personalisation, and automation for the knowledge base/help centre and in-product support experiences. Lead the development of scalable resources, tools and initiatives to increase and speed up product More ❯

our space whilst driving technical excellence. What will you be doing? This role will be responsible for owning the growth and usage of the knowledge base internally to increase the ability for employees to self-serve information. This will in turn help us to reduce contacts with the service … as service, product and operations to ensure information is created consistently, is kept up to date and encourages employees to begin to use the knowledge base as their first point of call. As the Zendesk Knowledge Manager your primary responsibility is to encourage correct and widespread usage of … this knowledge base across multiple languages. Creating guidelines for what information is captured, and by whom how it integrates with the rest of the tech stack, and how to keep it from growing stale. This role will be a collaborative leader across the many business teams that use the More ❯

our space whilst driving technical excellence. What will you be doing? This role will be responsible for owning the growth and usage of the knowledge base internally to increase the ability for employees to self-serve information. This will in turn help us to reduce contacts with the service … as service, product and operations to ensure information is created consistently, is kept up to date and encourages employees to begin to use the knowledge base as their first point of call. As the Zendesk Knowledge Manager your primary responsibility is to encourage correct and widespread usage of … this knowledge base across multiple languages. Creating guidelines for what information is captured, and by whom how it integrates with the rest of the tech stack, and how to keep it from growing stale. This role will be a collaborative leader across the many business teams that use the More ❯

As Senior manager, Knowledge management for AGI Data services, you will own the global strategy for how we design, develop, build, operate and deliver knowledge to our large internal and external team members who work towards providing high quality data for creating best-in-class Artificial General … Intelligence for Amazon. We are looking for passionate and talented problem solvers who have experience building knowledge management solutions in a dynamic, fast-paced business environment and leading training, program and learning designer teams. Key job responsibilities Create and drive data-driven strategy, development, and execution for learning … Engage with internal and external customers to understand their needs and translate them into roadmaps for the function. Influence and lead product development for knowledge management function to deliver scalable solutions for an evolving space. Manage a diverse team based in multiple locations. Identify emerging technology solutions to More ❯

My client is seeking a Knowledge Management pro with a passion for better systems, smarter tools, and stronger decision-making. You'll work across legal, regulatory, and policy teams to build a "best in class" environment, develop strategy, enhance systems (hello SharePoint), and embed a culture of knowledge sharing. Client Details Knowledge Manager - Remote/Hybrid Our client is a leading professional regulator based in London, currently undergoing an exciting phase of transformation across their systems and decision-making functions. Description Knowledge Manager - Remote/Hybrid Duties & Responsibilities: Designing and delivering a modern, forward-thinking … Knowledge Management strategy. Creating systems and resources that make guidance, policy, and know-how easy to access and consistently up to date. Embedding knowledge sharing into the culture across teams and improving onboarding, collaboration, and decision-making. Supporting the use of SharePoint, document classification, and tagging systems More ❯

within the IT team, overseeing the helpdesk function that is the entry point for all issues, problems and requests. You will own major incident management, problem management, and change management processes. You will be the driving force behind continual service improvement, ensuring all services are underpinned by … robust ITIL practices and aligned to our strategic and operational goals. Key Responsibilities: Leadership and Team Management Lead and develop the IT Helpdesk team across all tiers (L1, L2, L3) ensuring seamless end-to-end support of the highest quality. Build a team to support the Institute's long … and customer expectations with a white-glove approach. Champion service excellence and user satisfaction through proactive engagement and feedback mechanisms. Incident, Problem and Change Management Act as the owner for Major Incident Management, ensuring timely resolution and effective communication during incidents. Lead root cause analysis and Problem Management More ❯

scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven … technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, A&CS also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within … to develop and pitch engagements that can leverage Mastercard data and consulting knowledge. You will also be a resource for enabling centralized training and knowledge management and will lead engagement teams to best-in-class insights and project deliverables. Leading the work of the project Delivery team, you More ❯

scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven … technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, A&CS also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within … to develop and pitch engagements that can leverage Mastercard data and consulting knowledge. You will also be a resource for enabling centralized training and knowledge management and will lead engagement teams to best in class insights and project deliverables. Leading the work of the project Delivery team, you More ❯

essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving … to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are … Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net More ❯

engaging the Security Production Assurance & Compliance Lead as required. Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence. Review Service Provider capacity plan to ensure it … Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance. You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes. Manage and develop the compliance for relevant … PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS platforms.) Excellent and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence More ❯

develop effective digital-first campaigns to reach core audiences and drive results. Be proficient at understanding analytics and industry performance tools to evaluate results. Knowledge management: Develop knowledge of the client’s businesses, business objectives, and the sector in which they operate to ensure you can write … Contribute to the reporting and analysis of any SEO campaigns and share key learnings with the wider team to help optimise future campaigns. Meeting management is done by keeping agendas and notes, particularly for monthly report meetings. Account profitability: Help your senior team maintain account profitability through accurate time … and service level recording. Management of SEO assistant Management of SEO suppliers Work closely with the technical development team. Agency services: Team following: Be a positive, proactive, and energised member of the team that others trust, follow, and want to work with. Internal communication: Develop good working relationships More ❯

The position encompasses the leadership, operational excellence and transformation of our support teams across all support service offerings. Additional areas of focus include partner management and forging deep, collaborative relationships with field and sales leadership, strong engineering engagement as well as delivering a unified customer experience with peers in … efforts and projects. This position is responsible for driving support KPIs, operational health, process improvement, adoption and implementation, and more. Key areas of process management oversight include: case management, knowledge management, measuring and reporting customer health and satisfaction, data quality and integrity, product feedback loop, compliance … development teams with demonstrable outcomes that influence product quality, serviceability and supportability. Forging strong relationships with Sales and Pre-sales organisations. Unified customer health management experience with Professional Services and Customer Success organisations. Participate in the development and execution of transformational projects. Ten (10) + years’ management experience More ❯

The position encompasses the leadership, operational excellence and transformation of our support teams across all support service offerings. Additional areas of focus include partner management and forging deep, collaborative relationships with field and sales leadership, strong engineering engagement as well as delivering a unified customer experience with peers in … efforts and projects. This position is responsible for driving support KPIs, operational health, process improvement, adoption and implementation, and more. Key areas of process management oversight include: case management, knowledge management, measuring and reporting customer health and satisfaction, data quality and integrity, product feedback loop, compliance … development teams with demonstrable outcomes that influence product quality, serviceability and supportability. Forging strong relationships with Sales and Pre-sales organisations. Unified customer health management experience with Professional Services and Customer Success organisations. Participate in the development and execution of transformational projects. Ten (10) + years’ management experience More ❯

analysis, and design stages of a project, with a particular focus on business and non-technical workstreams such as business strategy, requirements gathering, change management and information and data architecture. Assessing customer requirements, understanding their work practices and the nature of their business to deliver success to end-users … deployment guides, task lists, etc. Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensures full coverage of solution delivery. Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform. Delivering knowledge transfer sessions … to customers and other team members. Presenting progress reports to the Project Manager or customer teams. Attaining in-depth knowledge of and becoming a leading subject matter expert in iManage technologies and the wider legal technology landscape. Developing a close working relationship with Engineering, Sales and Support teams and More ❯

be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/pre-sales, programme management, and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business. Your role … experience • ServiceNow Platform Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case … and Knowledge Management, and Performance Analytics. • People Experience and HR Processes: Familiarity with HR processes and employee experience strategies is essential. This includes understanding how to enhance employee engagement, streamline HR operations, and improve overall employee satisfaction. Knowing how to design and implement workflows that support these goals More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯