26 to 50 of 489 Knowledge Management Jobs in England

incident and service requests handled by the specialized service desks. Monitor and enforce SLA compliance, driving performance excellence in Kite and the specialized service desks. Develop, maintain, and socialize knowledge articles to enhance support efficiency and self-service capabilities. Oversee and evaluate the performance of Managed Service Provider (MSP) resources aligned with KITE support and specialized service desks. Support … and collaborate on service excellence by implementing best practices and process optimizations for incident management and service requests. Collaborate with cross-functional teams to enhance system reliability, performance, and user satisfaction. Provide insights and recommendations to leadership on support trends, risks, and opportunities for improvement. Collaborate and implement methodologies to improve first call resolution; identifies recurring problems and recommend … are compliant with all legal, regulatory, or otherwise mandated standards. Coach, train and mentor Service Desk agents to ensure high levels of service quality and technician productivity; participate in management and staff development activities where appropriate; provide new hire orientation materials. Work to make Service Desk the single source of truth and service delivery channel for IT. Manage vendor More ❯

SAS application environments. You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service. You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. You will partner with a SAS Cloud Customer Success Manager … obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents. You will support the team with training, expertise, mentoring, and best practices related to … tasks or issues with high complexity, increased urgency, or the potential for reduced effort or cost Ensure SAS Cloud standards and best practices are adhered to and validated Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas Deliver excellent customer service using a customer first and continuous improvement mindset Use IT More ❯

upgrades (including CI/CD pipelines and Azure maturity planning Manage service requests and incidents via Cherwell (or similar ITSM platforms) Foster continuous improvement in documentation, change control, and knowledge management Collaborate with internal teams and vendors across regions to deliver seamless support What We’re Looking For: 5+ years in IT infrastructure/system administration roles Proven … Manchester, England, United Kingdom 5 days ago Business Analyst – Digital Transformation Manchester Area, United Kingdom 2 weeks ago Manchester Area, United Kingdom 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr More ❯

Join to apply for the Access Management & Cyber Engineer role at MUFG 1 week ago Be among the first 25 applicants Join to apply for the Access Management & Cyber Engineer role at MUFG Get AI-powered advice on this job and more exclusive features. Do you want your voice heard and your actions to count? Discover your opportunity …/Section Technology EMEA currently consists of the following departments: EMEA Markets Engineering Corporate Investment & Transaction Banking Technology Middle & Back Office Technology Planning, Reporting, Administration & Head Office Liaison Service Management Infrastructure Architecture, Middleware, Data Management & Enterprise Services IT Risk, Security & Control (RSC) Delivery for EMEA Branches Technology Innovation Management The Access Management, Policy & Reporting team sits … IT Risk, Security & Control Department. The team is responsible for the following: Provision of access for IT systems across MUFG Bank & EMEA Offices and MUFG Securities EMEA Identity Access management process including Joiner, Mover, Leaver of identities and access reviews. Folder access management. Management and maintenance of all Technology core documentation (Bank and Securities Policies, Technical Standards, Procedures More ❯

lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring … s objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence … in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management Office (SMO): Lead the creation and operationalisation of the SMO. Develop and mature ITIL Practices: Continually develop and establish Incident, Major incident, Problem, Change Enablement, Service Request, Software Asset and Configuration Management and Knowledge Management. Oversee ITIL More ❯

field service platform. The Lead Application Support Engineer (BOS & CS20) will mentor the Application Support Engineers (BOS & CS20), ensuring effective support delivery for the BOS platform within the Application Management Team. Focus on enhancing team output, incorporating business feedback, and driving quality and cost reduction initiatives. Oversee the support of the BOS & CS20 platform managing and resolving incidents and … ensuring a seamless flow of data. Key Responsibilities: Team Leadership: Lead and mentor the Oracle Support Engineers (BOS), ensuring effective support delivery for the BOS platform within the Application Management Team. Focus on enhancing team output, incorporating business feedback, and driving quality and cost reduction initiatives. Project Experience: Involvement in full lifecycle implementations of Oracle applications can be beneficial. … cloud. Proactive Monitoring and Maintenance: Implement monitoring tools to proactively identify potential issues before they impact services. Conduct regular system audits and performance reviews to ensure optimal operation. Incident Management: Respond to and resolve incidents related to Oracle systems, ensuring minimal disruption to services. Utilize ITIL processes to log, categorize, and prioritize incidents effectively. Problem Management: Identify root More ❯

applicants Join to apply for the EMEA Head of Equity Derivatives Production Support - SVP role at Citi The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team … of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally … and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Demonstrates an in-depth More ❯

and quarterly forecasting of team costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain standards for ISO 20000 & other … relevant quality standard compliance. Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. Qualifications You will have experience in … You Will Have Excellent leadership and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues More ❯

and quarterly forecasting of team costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain standards for ISO 20000 & other … relevant quality standard compliance. Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. Qualifications You will have experience in … You Will Have Excellent leadership and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues More ❯

and quarterly forecasting of team costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain standards for ISO 20000 & other … relevant quality standard compliance. Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. Qualifications You will have experience in … You Will Have Excellent leadership and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues More ❯

implement, maintain and improve application support processes and procedures. Assist in maintaining the service’s application portfolio. Actively receive and share expertise with team members, through mentoring, coaching and knowledge management. Ensure applications are functioning correctly. Manage customer liaison, pro-active feedback, and customer queries from service desk ticket creation to resolution within agreed SLAs. Advanced troubleshooting, analysing, diagnosing … be insourced back to Sefton Council from October 2025. ABOUT YOU The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role. The Ideal Candidate Previous experience supporting Oracle and SQL database applications. Running SQL scripts. Experience in a customer service environment. … Able to work under own initiative to provide required fixes and solutions. Excellent team-working skills but also the ability to prioritise and work independently on allocated tasks. Working knowledge of Microsoft Windows. Working knowledge of Microsoft 365. WHAT WE CAN OFFER YOU: This role will offer exposure to the right mix of challenges, within a culture that More ❯

/Section Technology EMEA currently consists of the following departments: EMEA Markets Engineering Corporate Investment & Transaction Banking Technology Middle & Back Office Technology Planning, Reporting, Administration & Head Office Liaison Service Management Infrastructure Architecture, Middleware, Data Management & Enterprise Services IT Risk, Security & Control (RSC) Delivery for EMEA Branches Technology Innovation Management The Access Management, Policy & Reporting team sits … IT Risk, Security & Control Department. The team is responsible for the following: Provision of access for IT systems across MUFG Bank & EMEA Offices and MUFG Securities EMEA Identity Access management process including Joiner, Mover, Leaver of identities and access reviews. Folder access management. Management and maintenance of all Technology core documentation (Bank and Securities Policies, Technical Standards, Procedures … for Securities/CIO. The team is also responsible for submitting data to the Quarterly Business Review (QBR) Global Leads for selected regions and producing IT reports for senior management and the Board. The Team reports directly to the Head of IT Risk, Security & Control. Main Purpose of the Role: In this role, you will be responsible for enforcing More ❯

Incident Manager Rate: inside IR35 Location: Full time Onsite in Knutsford Duration: 6 months Job Overview: We are seeking a highly skilled Specialist Mainframe to join our Major Incident Management (MIM) Command Center at a leading UK bank. This role is critical in ensuring the stability, resilience, and operational continuity of the bank's mainframe technology infrastructure. The successful … candidate will be responsible for triaging, managing, and resolving mainframe-related incidents, minimizing operational disruptions, and implementing strategic improvements to enhance system reliability. Key Responsibilities: Incident Management: Lead the triage and resolution of all mainframe-related incidents, ensuring timely restoration of services. Technical Troubleshooting: Diagnose complex technical issues within the bank's mainframe environment, providing quick and effective resolutions. … Risk Assessments: Conduct thorough risk assessments during incidents and provide mitigation strategies to minimize business impact. Knowledge Management: Maintain detailed documentation of incidents, solutions, and lessons learned to support continuous improvement. Reporting and Analysis: Provide detailed reports and post-mortem analyses on major incidents, identifying patterns and preventive measures. Strategic Thinking: Contribute to the strategic development of incident More ❯

Join Elexon as an IT Service Manager. This opportunity is ideal for a candidate with experience working in a medium to large IT Service Management function. Hybrid working + excellent benefits. We have an exciting opportunity for up to two IT Service Managers (Grade 12) to join the Service Management team on a permanent basis. Team Overview: The … Service Management team at Elexon is responsible for overseeing the full lifecycle of IT services, from planning and design to transition, operation, and continuous improvement, adhering to ITIL best practices. To manage its multi-supplier service delivery landscape, Elexon employs a Service Integration and Management (SIAM) operating model. In this framework, the Service Management team plays a … multiple service providers. The team is accountable for delivering cohesive, seamless IT services to both Elexon’s business and the wider energy industry. By implementing structured ITIL-based service management practices, the team ensures clear accountability, maintains service quality, and drives high performance across all service providers. Job Purpose: As an IT Service Manager, you will play a key More ❯

Performance Indicators (KPIs), striving for continuous improvement. Communicate and collaborate – Act as a key liaison between customers, suppliers, and internal teams to drive effective problem resolution. Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery. Develop and grow – Expand your technical expertise, support first-time … Performance Indicators (KPIs), striving for continuous improvement. Communicate and collaborate – Act as a key liaison between customers, suppliers, and internal teams to drive effective problem resolution. Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery. Develop and grow – Expand your technical expertise, support first-time … skills – Excellent written and verbal communication, with the ability to explain technical solutions in clear, simple terms to non-technical users. Technical and analytical ability – Experience using IT Service Management (ITSM) tools, with strong problem-solving skills and a logical approach to diagnosing technical issues. Time management and adaptability – Proven ability to prioritise tasks, work under pressure, and More ❯

support of computer hardware, software, audio/visual, networks, printers, and computer peripherals. Provides technical training to end users. Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. Positively represents Brookfield Technology Services with professionalism in all interactions. Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution . … all users and vendors. Technician will provide customer technical education, and support high level technical problems. Assists, encourages, and serves as a backup to other team members. Technical Skills Knowledge of the following: ITIL Methodology Proficient with the following technologies: Windows 10 & 11, Microsoft Office (O365) Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service … management systems and System Management Tools , MFA (Microsoft Authentication) VPNs Proficient with the following hardware: Desktop/Laptop iPad/iPhone, Android Phones/Devices Printers Cisco Video Conferencing equipment, Teams phones Knowledge of wide area networks (SDWAN) , TCP/IP, and Server OS is desired. Experience 5+ years of related experience Bachelor’s degree in computer More ❯

improvement opportunities to reduce resolution times, increase self-service adoption, reduce hand-offs and identify next generation AI solutions to support our business success. You will have direct people management responsibilities for a varied, global team of professionals representing the IT Service Management function and will drive a continual improvement culture and mindset. You will own our service … enhanced experience, collaborating across our wider business areas. What You Will Do Lead a team of IT support professionals responsible for varied services covering the end to end service management process. Drive change transformation programs including process design, communication and end user adoption/cultural change initiatives. Lead incident, problem and change improvements and operational efficiencies. Own knowledge management enhancements. Identifying gaps, building learning plans and communication within the business. Own relationships with internal and external stakeholders, representing the IT service. Analyse organisational processes and procedures, developing process enhancement strategies. Collaborate with platform and product owners to streamline access, utilisation, and simplify the user journey. Identify and build experience aligned measures and communicate within the business. More ❯

and identify opportunities where simulation and AI can drive value. Define and deliver solutions that meet customer needs by selecting the best possible approaches available within established systems. Contract Management - Develop trusted advisor relationships with refinery technical staff, managers, and decision-makers. Deliver required outcomes by managing day-to-day relationships while working within an established contract management plan. Improvement/Innovation - Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them. Work closely with sales teams to craft compelling value propositions, and with product/engineering teams to align offerings with client needs. Request for Bid Solicitation/Proposal/Tender Response - Gather information and resources, draft and … in terms of deadlines, documentation, etc.) in response to bid solicitations, request for proposal, and request for tender to create the best chance of being awarded the contract. Solution Knowledge Management - Prepare high-quality technical documents and whitepapers Project Management - Deliver small- or medium-scale projects while working within an established program management plan. Personal Capability More ❯

EMEA, responsible for restructuring sub-sites, training, and supporting country intranets. The team is part of the wider Operations business unit, and the successful candidate will collaborate closely with Knowledge Management, Marketing, and the Insight Center. Our intranet is hosted on SharePoint Online, with a global and regional presence, offering opportunities to share news, knowledge, guidelines, templates … the latest intranet best practices to maintain a user-friendly, content-rich site. The candidate will champion A&M's information services at all times. Responsibilities: Intranet Strategy and Management Develop and implement a strategic plan for the EMEA intranet aligned with organizational objectives. Collaborate with the Global Intranet Team to stay updated on SharePoint developments, share best practices … like Amplify and Engage. Manage daily intranet operations to ensure functionality, relevance, and optimal user experience. Leverage analytics to monitor usage and performance, implement improvements, and track progress. Content Management Oversee creation, curation, and maintenance of regional intranet content to ensure accuracy and engagement. Support strategic business units with bespoke content management and sharing across divisions. Coordinate with More ❯

pressure. Skilled in handling difficult client conversations, clearly articulating remediation plans to provide reassurance. Solution-focused and outcome-driven, consistently expressing confidence when faced with challenging situations. Service Operations Management: Expertly implement incident and problem management processes using best practices like ITIL or Agile Service Management. Coordinate incident resolution and root cause analyses, while following and advocating for … governance, risk, and engagement processes to support continuous improvement. Manage change effectively to prevent scope creep and handle workflows using popular ticket management tools such as ServiceNow, Jira Service Desk, and Zendesk. Additionally, proficient in running and reporting on service transition plans for onboarding new services into a Managed Service team. Proven ability to coordinate knowledge management … for shift-based members. Proactively communicates IT policies and procedures, ensuring effective and efficient use. Provides regular feedback to team members, supporting them in achieving their development goals. Contract Management: Expert in adhering to contractual obligations, tracking and reporting on agreed SLAs and VLAs. Proficient in conducting regular service reviews and reporting on performance using OKRs, KPIs, and CSAT. More ❯

Artificial Intelligence models Connect to customers to address certain critical business problems Champion a broad range of data products to ensure business impact (multi-channel marketing optimization, data foundation, knowledge management platform and others) Collaborate with team-members (software engineer, ML engineers, data engineers, product owners, etc.) in design reviews and critical feedback sessions to continuously improve product … the ViiV data architecture and data/AI governance framework. Basic Qualifications: First and foremost, you will be enthusiastic and energised about data and be driven to share that knowledge and excitement with others. In addition: Master's Degree in a STEM subject and experience in a related field i.e. MBA, Statistics, Data Science or equivalent experience (Mathematics, Information … Computer Science, or similar) Hands on experience with Advanced Analytics, Generative AI (GenAI), Statistics in a commercial environment A passion for writing clean, maintainable code in Python A broad knowledge of tech; comfortable recommending non-data science solutions where appropriate Proven experience of effective stakeholder management and strong influencing skills. Including data visualisation and insights communication. Connect the More ❯

and quarterly forecasting of team costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain standards for ISO 20000 & other … relevant quality standard compliance. Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. Qualifications You will have experience in … You Will Have Excellent leadership and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues More ❯

Performance Indicators (KPIs), striving for continuous improvement. Communicate and collaborate – Act as a key liaison between customers, suppliers, and internal teams to drive effective problem resolution. Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery. Develop and grow – Expand your technical expertise, support first-time … skills – Excellent written and verbal communication, with the ability to explain technical solutions in clear, simple terms to non-technical users. Technical and analytical ability – Experience using IT Service Management (ITSM) tools, with strong problem-solving skills and a logical approach to diagnosing technical issues. Time management and adaptability – Proven ability to prioritise tasks, work under pressure, and More ❯

end-user satisfaction. Liaise with internal teams, service desks, and third-party suppliers to resolve issues and ensure smooth service delivery. Maintain documentation, user guides, and contribute to our knowledge management system. Support risk and continuity processes including disaster recovery planning and business continuity testing. Contribute to IT budgeting and represent third-line operations in projects and planning … Essential Qualifications & Experience: A relevant degree or equivalent professional experience in IT systems administration. Proven experience supporting IT infrastructure and resolving complex incidents in a multi-vendor environment. Strong knowledge of Microsoft technologies, Azure, M365, and network storage systems. Experience with application configuration, software packaging, and automation tools. Proficient in managing access control and IT security policies. Ability to … work independently and collaboratively in a fast-paced support environment. Desirable: ITIL v4 Foundation certification. Experience with cloud infrastructure management and datacentre operations. Skills & Competencies Excellent problem-solving skills and technical acumen. Ability to communicate clearly with technical and non-technical stakeholders. Strong time management and ability to prioritize under pressure. Familiarity with documentation standards and information governance. More ❯

technology systems, focusing on automation and process efficiency. Spearhead the integration of new legal tech solutions, from requirements analysis to deployment, ensuring seamless adoption and maximum impact. Develop comprehensive knowledge management resources, including user manuals, training materials, and process documentation, to support legal technology initiatives. Deliver expert training and support to legal professionals on the latest technology tools … data into actionable insights and tangible improvements. A proactive self-starter who thrives in a fast-paced environment and is committed to driving change and delivering results. Exceptional project management skills, with experience in leading transformative initiatives within legal operations. Strong team player who has a growth mindset and a strong sense of integrity and accountability. Proactive attitude, curious … strong foundation in data analytics, workflow automation, and legal technology. Demonstrated experience with Power Platform and other automation tools to streamline legal processes. A track record of successful project management and change implementation in a legal operations context. Superior communication skills and the ability to collaborate effectively with a diverse range of stakeholders. A self-starter mentality with a More ❯