26 to 48 of 48 Knowledge Management Jobs in England

manage ticket progression, and support both internal teams and subcontractors in delivering a high‐quality, ITIL‐aligned support service. While not a people management role, you will provide operational guidance, coordination, and leadership across the team. If you thrive in a fast‐paced support environment, enjoy problem‐solving … email, webchat, and portal. Offer day‐to‐day guidance and escalation support to Level 1 analysts. Coordinate break-fix activities including engineer dispatch, parts management, and resolution validation. Monitor SLAs and identify repeat issues or bottlenecks. Produce routine and ad‐hoc operational performance reports. Escalate unresolved or complex issues ...

Proven ability to work methodically, define and obtain agreed procedures. Excellent prioritisation skills. Proven ability to provide accurate and clear responses to IT. Excellent knowledge of the Knowledge Management process. Able to maintain good supplier relationships. Excellent oral and written communications. Working knowledge of Microsoft Windows ...

leadership • Define and mature design standards, reusable patterns, and best practices • Ensure alignment to platform roadmap, architectural principles, and enterprise controls • Support upgrades, instance management, and adoption of new ServiceNow capabilities Stakeholder Engagement & Coaching • Partner with senior HR stakeholders, journey owners, programme teams, and technical squads • Translate business outcomes … experience with: o HR Service Delivery Enterprise o Employee Center/Employee Center Pro o HR Agent Workspace (UI Builder) o Employee Document Management o Case and knowledge management within HRSD Platform Engineering & Technical Capability • Strong ServiceNow scripting skills: o JavaScript o Business Rules, Script Includes, Client ...

increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics … definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service ...

Application Support Analyst L1/L2 (SaaS) Location: London - 1 day a week (but should be available when needed) The Role Manufacturing Data Management project for a global FMCG client as a Platform architect. Your Responsibilities (Up to 10, Avoid repetition) 1. L1/L2 Application Support Provide … first point of contact for MES incidents, alarms, and service requests Perform incident triage, analysis, resolution, or escalation within agreed SLAs 2. Incident & Problem Management Log, manage, and resolve incidents using Pulse Support deviation, investigation, and root cause analysis activities where required Coordinate with PAS-X vendor ...

/L2 (SaaS) Work Location Ireland, Cork Hybrid Requirement: 1 day a week (but should be available when needed) The Role Manufacturing Data Management project for a global FMCG client as a Platform architect. Your Responsibilities (Up to 10, Avoid repetition) 1. L1/L2 Application Support Provide … first point of contact for MES incidents, alarms, and service requests Perform incident triage, analysis, resolution, or escalation within agreed SLAs 2. Incident & Problem Management Log, manage, and resolve incidents using Pulse Support deviation, investigation, and root cause analysis activities where required Coordinate with PAS-X vendor ...

strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong … priority/severity definitions, escalation criteria and evidence standards to increase L2 first‐time resolution and protect L3 capacity. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets, early‐warning ...

right foundations Implement a data platform such as Microsoft Fabric as the firm’s single source of truth Lead initial programmes including new knowledge management and records management systems Influence senior stakeholders across multiple regions and build firm-wide understanding of the value of data Work closely ...

using formal and informal training opportunities, while also coaching others as required. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Reviews non-compliance issues within current IT Security processes, systems and procedures … guidance to ensure solution of ad hoc problems within the assigned unit and/or discipline. Helps others use and benefit from the existing knowledge management systems. Analyses customer needs and defines and delivers prescribed products by performing designated development/engineering activities using established systems. Keeps track ...

internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business … needs Participate and assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure ...

internal teams and 3 party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business … needs Participate and assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Desirable skills: Good communication skills Excellent ...

Take ownership of challenging issues and drive them through to resolution Work across a broad range of technical tasks, contributing to incident, problem, and knowledge management Join our on-call rota , offering technical support 24/7, 365 days a year Collaborate with internal teams and 3rd-party … applications into Production and IT Service Build strong working relationships across the business and with external partners Contribute to continuous improvement through problem management and service evolution Share knowledge and help drive a “shift-left” approach to enhance support capability across teams What you'll need Qualifications ...

line support as part of the ICT Service Desk Team, ensuring high levels of service and support. Participate in the incident, service request, and knowledge management practices within the Service Desk function, learning and using appropriate ITSM tools. Escalate complex issues to the ICT Service Desk Manager, relevant … maintenance of ICT systems and software to ensure resilience and service continuity. Including regular patching, upgrades, backups and documentation reviews. To gain experience of management and administration of user accounts, privileges and access rights in accordance with NFRS policy and industry best practice. Including supporting onboarding/offboarding processes ...

Commercial Director in securing high-value contracts. On offer is a highly competitive salary and an excellent (performance related) bonus structure. Key Responsibilities: • Bid Management: Lead the end-to-end bid process, including PQQ, RFP, and tender submissions, ensuring all deadlines are strictly met. • Content Creation: Write original, persuasive … case studies, and operational data. • Regulatory Compliance: Ensure all bid submissions strictly adhere to water industry regulations, HMRC requirements where relevant, and environmental standards. • Knowledge Management: Maintain and update a comprehensive "knowledge bank" of company certifications and technical responses. • Social Media (High-Value, new and current ...

experiences. Your efforts in replicating software defects, coordinating fixes, and keeping customers informed will minimise disruptions and enhance customer retention. Additionally, by contributing to knowledge management, you will help improve the efficiency of the support process, enabling customers to resolve issues independently and enhancing MHR’s overall service ...

mentor functional consultants and developers across the delivery lifecycle Support activities including solution walkthroughs, estimates, and technical responses Your Profile Essential skills/knowledge/experience: 10+ year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands-on experience with Dynamics 365 Customer Service … Omnichannel, and case management Proven ability to design and build POCs, demos, and reference implementations Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power Pages) Experience designing integrations Strong customer-facing skills with the ability to communicate complex solutions clearly Experience working in regulated or large-scale ...

effectively navigate NetSuite to carry out their roles. You’ll focus on resolving issues quickly, delivering user training, and building a strong internal knowledge base. Key Responsibilities User Support & Issue Resolution Respond to NetSuite support requests from business users Troubleshoot and resolve functional issues within the platform Escalate complex … defects and enhancement requests to the NetSuite Systems Analysts Knowledge Management & Training Deliver user training, guidance, and “how-to” support Create and maintain SOPs, training materials, and internal documentation Work with the NetSuite delivery team to ensure smooth onboarding of new business units Business Engagement Partner with business ...

workshops and translate business needs into functional designs Analyse current CRM processes, pain points, and operating model. Configure Dynamics 365 Customer Service including case management, SLAs, queues, and routing Design and build functional Proof of Concepts to validate requirements and solution fit Work closely with solution architects and developers … functional documentation including process flows and configuration guides Act as a trusted functional advisor to customer stakeholders throughout delivery Your Profile Essential skills/knowledge/experience: Strong hands-on experience with Dynamics 365 Customer Service Proven ability to configure case lifecycle, SLAs, queues, knowledge management ...

arisen for a Service Transition Manager to join our London based global law firm on a permanent basis. Key Responsibilities Define and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITIL Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content Drive click ...

Junction Hybrid Working Arrangements - 3 Days in the office, 2 days WFH We are seeking a SharePoint Administrator to manage, maintain, and enhance our Knowledge Management SharePoint Online library environment within Microsoft 365 click apply for full job details ...

Support system implementations, onboarding, office moves, and user training Help develop reporting, including Power BI dashboards, and support adoption of new technologies Contribute to knowledge management, internal resources, and documentation Assist with technology improvement initiatives, cyber security awareness, and AI adoption About You Previous experience in IT support ...

technology landscape globally. Your new role An opportunity has arisen for a Service Introduction Analyst to join the organisation, reporting to the Technical Change Management Manager. You will be responsible for ensuring that new and changed IT services are introduced into the live environment in a controlled, supportable … service-ready manner. The role acts as a key bridge between project teams, service management and the Service Desk to ensure operational readiness, knowledge transfer and high quality end-user support from day one. The Service Introduction Analyst will ensure services meet supportability, readiness and acceptance criteria prior ...

assistance Work closely with stakeholders to collect requirements and deploy solutions within ServiceNow to streamline business processes. Customize and tailor ServiceNow modules, encompassing Incident Management, Change Management, Service Catalog, and Knowledge Management. Administer user access, roles, and permissions within the ServiceNow environment. Develop and manage ServiceNow reports ...