26 to 48 of 48 Knowledge Management Jobs in England

strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong … priority/severity definitions, escalation criteria and evidence standards to increase L2 first‐time resolution and protect L3 capacity. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets, early‐warning ...

Sigma methodologies Optimise workflows and introduce automation to improve efficiency Lead and develop high-performing facilitation and admin teams Tools & Environment ServiceNow (service management) MS365 (SharePoint, Teams, Excel) Power BI (dashboards & reporting) Jira/Confluence (workflow & knowledge management) Structured governance frameworks and automation tooling Experience Required Service … delivery leadership within defence, engineering, or regulated environments Strong governance, reporting and RAID management experience Proven stakeholder engagement across complex programmes Continuous improvement/operational excellence focus Experience working in secure, structured delivery environments Benefits Competitive salary + performance bonus Private healthcare + enhanced pension Flexible working arrangements (hybrid ...

managing escalations, and driving consistent, high-quality service delivery. Alongside client ownership, you will lead and develop a Support team, providing clear direction, performance management, coaching, and capability development. A strong technical understanding is essential to build credibility with engineering teams and bridge the gap between delivery and client … outcomes. You will also analyse service metrics to identify trends, risks, and improvement opportunities, while championing process optimisation, knowledge management, and operational efficiency. Skills & Requirements: Proven experience in service delivery or service operations leadership Strong background in people management and team development Confident client-facing communicator with ...

internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business … needs Participate and assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure ...

internal teams and 3 party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business … needs Participate and assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Desirable skills: Good communication skills Excellent ...

issues, guiding customers through application challenges and supporting pre - sales and post - sales activities. This position ensures customers receive accurate, timely, and effective technical knowledge and problem - solving support. About You You are a technically minded, customer - focused professional who enjoys helping others understand and use complex equipment … comfortable supporting both external customers and internal teams, and you thrive in an environment where accuracy, responsiveness, and collaboration are essential. You enjoy building knowledge resources, contributing to continuous improvement, and serving as a trusted technical expert across the organisation. Key Responsibilities: Technical Issue Resolution Respond to customer inquiries ...

Collaborate with commercial teams to support demonstrations and technical discussions. Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle. Knowledge Management & Continuous Improvement. Accurately document technical issues, resolutions, and processes. Maintain and contribute to internal knowledge bases and customer-facing resources. Identify ...

Collaborate with commercial teams to support demonstrations and technical discussions. Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle. Knowledge Management & Continuous Improvement. Accurately document technical issues, resolutions, and processes. Maintain and contribute to internal knowledge bases and customer-facing resources. Identify ...

combines strong execution with process design skills, and knows when to optimise existing operating models versus creating new ones from scratch. Responsibilities Process & Workflow Management Execute and optimise end‐to‐end product workflows from ideation through launch, identifying opportunities to improve efficiency using AI‐enabled tools. Design and implement … emerge. Maintain and evolve cross‐functional communication frameworks across Product, Engineering, Sales, and Customer Success teams. Own and continuously improve product documentation standards and knowledge‐management systems, leveraging AI to enhance accuracy and accessibility. Data Management & Reporting Build and maintain dashboards covering finance agreements, cost tracking ...

times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

Engineer – RAG & Knowledge Systems Onsite (London, UK) | Hybrid Option Available Experience: 3+ years AI | Generative AI | Knowledge Systems About the Role We’re looking for an LLM Engineer to design and implement retrieval-augmented generation (RAG) systems powering next-generation AI applications. You’ll work on intelligent systems … that combine large language models, retrieval pipelines, and enterprise knowledge sources to create AI copilots, assistants, and advanced search experiences used in real-world environments. This role is ideal for engineers who enjoy working on the cutting edge of: generative AI semantic search retrieval systems and production-grade ...

HRSD capabilities, integrations (Workday, Oracle, SuccessFactors), and best practices for HR service delivery. Managing the configuration and deployment of ServiceNow HRSD modules (e.g., Case & Knowledge Management, Lifecycle Events, Employee Centre), ensuring quality and timely delivery. Integrating automation and AI‐driven capabilities within ServiceNow to improve HR efficiency … processes and experience in HR Service Delivery transformation, focusing on automation and employee experience. Familiarity with ServiceNow HRSD maturity assessments and roadmap development. Knowledge of AI and automation capabilities within ServiceNow and strategies for adoption. Experience in enterprise architecture and integration across HR and IT ecosystems. Ability to translate ...

Success will come from being highly detail-oriented, comfortable with context-switching, proactive and someone who takes ownership. Key responsibilities 1. Content Operations & Platform Management (30%) Own day-to-day content management on Contentful, including uploading, editing, formatting, and publishing content with accuracy and consistency Manage and respond … typos, formatting issues, tone and template adherence Troubleshoot content and platform issues, escalating where needed Maintain clean file structures, process documentation and internal knowledge management 2. Translation & Localisation Workflow (20%) Support and eventually own the end-to-end translation process, coordinating between internal stakeholders, external agencies ...

4. Identify and deliver new digital capabilities Work with product and business leaders to define new mobile capabilities (e.g., supply chain, quoting, workflow optimisation, knowledge management) to enhance safety, compliance, customer experience and productivity. 5. Establish engineering excellence across teams Champion high engineering standards: clean architecture, CI/… mobile platform, Significant experience as a senior/principal software engineer in complex digital platforms. Experience working across multiple teams and influencing without line management Define mobile platform architecture/guardrails; drive engineering excellence (CI/CD, observability, testing); ensure performance, reliability and offline capability Deep expertise in modern ...

ITSM space and Atlassian ecosystem that support enterprise-grade IT operations Background in IT operations roles, including request, asset, incident, problem, change, and knowledge management Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling that satisfies customer requirements and improves the end-user experience ...

workflows Identify and deliver new digital capabilities: Work with product and business leaders to define new capabilities (such as supply chain, quoting, workflow optimisation, knowledge management) to enhance safety, compliance, customer experience, and productivity Establish engineering excellence across teams: Champion high engineering standards including clean architecture, CI/… Microsoft and Datadog) through hackathons, roadmap discussions and innovation sessions to explore performance, monitoring and platform optimisation opportunities. Leadership: Leadership Model (no direct line management): Lead through influence and expertise across squads, shaping backlog, standards and adoption; coach analysts/engineers; role model product led, iterative delivery and high ...

large digital transformation. Key Responsibilities & Skills: Define and implement a scalable, resilient Field Platform architecture, driving unification and reducing technical debt. Strong knowledge of Dynamics Field Service, .NET, and the broader Microsoft ecosystem to modernise and optimise the platform. Partner with cross-functional teams to deliver new capabilities, such … workflow optimisation, knowledge management, and quoting tools for field operations. Champion clean architecture, CI/CD automation, observability, security-by-design principles, and performance tuning. Enhance offline capabilities for challenging field conditions with caching, failover mechanisms, and robust fail-safes. Leverage AI, telemetry, and synthetic monitoring to improve ...

product-led, with a strong focus on responsible AI, usability and measurable business impact. Key areas include: AI-enabled workflow automation Document automation and knowledge management Legal and compliance process optimisation AI-assisted research and summarisation Product roadmap ownership Product discovery and stakeholder engagement Agile product delivery … enabled products, automation tools or GenAI initiatives Understanding of technologies such as LLMs, NLP, RAG pipelines or AI workflow tooling Strong stakeholder management and workshop facilitation skills Experience working in Agile product environments Commercially minded product thinking with a focus on outcomes and user value Ability to translate complex ...

product-led, with a strong focus on responsible AI, usability and measurable business impact. Key areas include: AI-enabled workflow automation Document automation and knowledge management Legal and compliance process optimisation AI-assisted research and summarisation Product roadmap ownership Product discovery and stakeholder engagement Agile product delivery … enabled products, automation tools or GenAI initiatives Understanding of technologies such as LLMs, NLP, RAG pipelines or AI workflow tooling Strong stakeholder management and workshop facilitation skills Experience working in Agile product environments Commercially minded product thinking with a focus on outcomes and user value Ability to translate complex ...

opportunities across:Operational Resilience Product Owners/Squad LeadsProactive Resilience & Innovation ConsultantsScenario Testing SpecialistsAI Leads - Operational Resilience Use CasesResilience Data, Metrics & Insights SpecialistsLessons Learned & Knowledge Management ConsultantsCTO/Technology Integration LeadsService Chain Mapping & Dependency SMEsTechnology Resilience Vulnerability SMEsProgramme Governance & Regulatory Readiness ManagersRoles span senior consultant, specialist, data … other highly regulated environmentsExperience across technology, infrastructure, architecture, SRE or resilience-adjacent rolesPractical exposure to Operational Resilience, Service Resilience, BC/DR, incident management, scenario testing and/or technology riskExperience working within complex, enterprise-scale service estates with multiple dependencies and suppliersComfortable operating in global, matrixed organisationsConsulting & soft ...

organisation. Key Responsibilities Develop and deliver a clear AI strategy and roadmap with defined outcomes Identify and prioritise opportunities to improve efficiency, services, and knowledge management Design and implement scalable AI architecture integrated with existing systems Lead prototyping, testing, and deployment of AI solutions Drive organisational adoption through … platforms at scale Experience in a senior technical or leadership role (3+ years) Strong understanding of modern AI approaches, including LLMs, RAG, and orchestration Knowledge of cloud environments, security, and compliance considerations Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts ...

Partners and Principals on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledge management and business development preparation. Research is a critical part of the client solution and is valued as the most vital element … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation and business generation strategies Collate market intelligence and grow the clients network across key markets Core ...

systems engineering principles are applied consistently across the portfolio of programmes Champion the use of Model Based Enterprise toolsets to better manage technical projects, knowledge and progress. This role offers hybrid working. How You'll Contribute The Principal Research Engineer - Systems Engineering will contribute to the following: System Engineering … Codebeamer as the tool for requirements capture and decomposition, Agile tasking across teams, Dash board Compliance reporting for safety, quality, and regulatory requirements, Wiki knowledge management. Manage team and execution Coach, support and develop the systems personnel reporting to the Principal Systems Engineer, including career progression, annual appraisals ...