26 to 50 of 71 Knowledge Management Jobs in England

Job Description Digital Realty seeks an agile professional for the Contract Operations & Data Management Associate position within the Legal organization. This role is responsible for overseeing the abstraction, management and optimization of contract data and processes, ensuring high levels of accuracy, accessibility, and compliance. What you'll do Contract Data Management & Maintenance: Oversee the organization, abstraction, storage … and retrieval of contract data and legal documentation to ensure it is easily accessible and well-maintained. Monitoring and supervision of data saved automatically into contract lifecycle management (CLM) system ensuring accuracy of data and accurately inputting customer contract information into databases or software systems including details such as contract start and end dates, terms and conditions, pricing information … contract start and end dates, terms and conditions, pricing information, and any relevant details for non-standard vendor agreements. Process all changes to contract data records in contract data management system on contract status, including metrics such as renewal rates, contract value, and any issues or trends observed, ensuring updates are made in a timely and accurate manner. Ensure More ❯

feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate resolutions. Assist with metrics reporting and business continuity testing. organise … and independently run meetings for effective issue resolution. Identify opportunities for automation to minimise repetitive tasks. Required Skills: Proven experience in Production Support. Strong knowledge of SQL and UNIX/Linux. Familiarity with the Software Development Life Cycle and ITIL. Excellent verbal and written communication skills. Exceptional project and time management abilities. Experience working in a multi-regional … team. Proficient in ITRS, DynaTrace, and Splunk. Knowledge of Autosys and Bob jobs. Basic Python scripting skills. Previous experience in the financial industry, particularly in Market Risk. Understanding of Agile methodology and operations exposure with Windows OS. Familiarity with Tableau is a plus! Why Join Us? Enjoy a highly competitive rate tailored for suitable candidates. Work in a collaborative More ❯

feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate resolutions. Assist with metrics reporting and business continuity testing. organise … and independently run meetings for effective issue resolution. Identify opportunities for automation to minimise repetitive tasks. Required Skills: Proven experience in Production Support. Strong knowledge of SQL and UNIX/Linux. Familiarity with the Software Development Life Cycle and ITIL. Excellent verbal and written communication skills. Exceptional project and time management abilities. Experience working in a multi-regional … team. Proficient in ITRS, DynaTrace, and Splunk. Knowledge of Autosys and Bob jobs. Basic Python scripting skills. Previous experience in the financial industry, particularly in Market Risk. Understanding of Agile methodology and operations exposure with Windows OS. Familiarity with Tableau is a plus! Why Join Us? Enjoy a highly competitive rate tailored for suitable candidates. Work in a collaborative More ❯

feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate resolutions. Assist with metrics reporting and business continuity testing. organise … and independently run meetings for effective issue resolution. Identify opportunities for automation to minimise repetitive tasks. Required Skills: Proven experience in Production Support. Strong knowledge of SQL and UNIX/Linux. Familiarity with the Software Development Life Cycle and ITIL. Excellent verbal and written communication skills. Exceptional project and time management abilities. Experience working in a multi-regional … team. Proficient in ITRS, DynaTrace, and Splunk. Knowledge of Autosys and Bob jobs. Basic Python scripting skills. Previous experience in the financial industry, particularly in Market Risk. Understanding of Agile methodology and operations exposure with Windows OS. Familiarity with Tableau is a plus! Why Join Us? Enjoy a highly competitive rate tailored for suitable candidates. Work in a collaborative More ❯

this role A leading organisation is seeking an IT Service Delivery Lead to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes … Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a … similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking to make a real impact in service delivery, we'd love to hear from you. More ❯

complex environment. Key Responsibilities: As the Information Manager, you will be the custodian of project data and compliance, reporting directly to Programme Leads: Strategic Prioritization: Define and govern Information Management (IM) task priorities , ensuring all data activities directly support and align with Programme Functional Leads. System Integration & Management: Champion the effective use and integration of specialized IM tools … including Meridian , TSN , SharePoint , and MS Teams ) within the Programme's digital architecture. Regulatory Assurance: Conduct rigorous checks and provide assurance of all records management integrity , guaranteeing full compliance with Client Management System (CMS) and associated requirements. Compliance Liaison (UK/Fr): Act as the primary technical point of contact (POC) for all IM issues concerning critical UK … and French regulatory standards. Handover Coordination: Lead the coordination of all IM activities with the Handover Management Function , ensuring definitive information packages are prepared for final client acceptance. Digital Collaboration Oversight: Manage and resolve Programme-specific Data & Correspondence Control (DCC) issues , coordinating closely with the Integration and Knowledge Management (IKM) team. Innovation & Upskilling: Actively seek continuous improvement More ❯

Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready? The Team Our Supply Chain Management Team supports the world's most recognizable brands to design and implement a future ready operating model for supply chains that balance between Cost, Speed and Service. We enable … to business development, from the request for information to the proposal submission and presentation Participate actively in the development of the practice, including service offerings development support, training, and knowledge management Develop methodologies & collateral to support the promotion of methods and tools, through presentations, specimen RFI/RFP content, methodologies, toolkits, and deliverables Have at least 10+ years … in consulting roles or worked with a software vendor with significant expertise in manufacturing solutions and demonstrate deep knowledge and proficiency in PLM/R&D systems, MES, and integration with the supply chain Have industry experience in specific sectors including Manufacturing, Consumer Goods, and Life Sciences/Pharmaceuticals and demonstrate deep knowledge of R&D operations, including More ❯

responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and … recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement, and documentation skills. Proven leadership experience in More ❯

Title: Business Analyst Contract: 2-year fixed term Salary: £50,000 Work Location: Mostly remote, but you will report into the Birmingham office Roles Available: 3 (in Finance, Asset Management, and Operations teams) About the Role Gleeson Recruitment Group have just been briefed on a fantastic opportunity for 3 Business Analysts to join a great organisation in the heart … visual process maps. Document existing business processes through workshops (remote or in person), interviews, and process walkthroughs to build a comprehensive and accurate picture of existing operations-especially where knowledge is fragmented or undocumented. Identify opportunities for process improvement, simplification, and innovation during both mapping and blueprinting stages. Business requirements - Facilitate workshops and interviews to gather requirements, identify business … support software providers in configuring solutions that fit the businesses requirements. Collaborate with IT, third-party suppliers, and business leads to ensure accurate system configuration and design. Support change management activities by ensuring stakeholders understand process changes and by providing process documentation for training and onboarding. Support change impact analysis and contribute to testing, training, and rollout activities. Champion More ❯

Service Management Specialist - JSM Rate: 580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident, problem, and change … management processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based automation More ❯

Service Management Specialist - JSM Rate: £580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident, problem, and change … management processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based automation More ❯

prod database environments ?Ensure the reduction of repeated errors through implementation of necessary checkpoints ?Contribute towards evaluation of tools, products and software selection ?SLA tracking and reporting to Higher management ?Prepare and Maintain Standard Operating Procedure for all activities ?Proactive identification of risks and mitigation of the same ?Technical presentation on emerging technologies. ?Foresee the need for newer technology … on multiple versions and releases ?High availability (RAC) setup and administration ?Disaster recovery design, planning, setup and administer the Dataguard (standby) ?Install, configure, maintain and troubleshooting on Golden Gate ?Knowledge on ExaData ?OEM Configuration and management ?Automation through scripting Strong performance analysis on AWR, ADDM, SQL Profile, ASH and advisory views Experience on OS, Storage, Network and Virtualization … activities Certification on Primary Technology Handled database estate of various technologies Process & Tools ?Service Request and Incident, Problem, Change managements ?Configuration, Capacity planning and Knowledge management ?Experience on ITIL Tools like Remedy, Service Now or any other ticketing tool ?Identify the service improvement plan ?ITIL Foundation certified Behavioral Skill ?Strong verbal and written communication skills ?Team management More ❯

L&H) administration platform designed to manage individual-level data. The hELIOS solution is built around three core pillars: Business Administration: Enhancing and simplifying treaty administration processes, including bordereaux management, claims referrals, and medical underwriting. Operational Efficiency: Delivering a seamless user experience through streamlined workflows, system integration, and automated data processing. Data Centricity: Providing accessible, standardized, and accurate data … to support decision-making and drive business value in areas such as knowledge management, modeling, and experience analysis. By the strategic plan "Forward 2026" horizon, hELIOS aims to be deployed across all markets-excluding the US and China-for the administration of assumed and retrocession premiums and claims. Key focus areas for the coming years include: Continuing the … Support ad hoc analysis or reporting using SCOR's data platform including Databricks and Palantir Foundry. Develop an in-depth expertise in the hELIOS data model. Actively contribute to knowledge sharing across teams. This includes understanding the structure, relationships, and business logic embedded in the model, and effectively communicating insights to support data-driven decision-making, system integration, and More ❯

existing documentation. Document software systems, APIs, workflows, and development processes in alignment with internal style guides and standards. Create and deliver engaging PowerPoint presentations for training, stakeholder communications, and management briefings. Ensure consistency, accuracy, and clarity across all written materials and presentations. Contribute to knowledge management systems and support continuous improvement in documentation practices. Review and edit … collaboration skills to work effectively with diverse teams. Critical thinking and analytical skills to understand user needs and the information gap. Proficiency with common technical writing tools and content management systems. Education & Experience Extensive experience in technical writing, process documentation, or software engineering-related roles. Good knowledge of cybersecurity concepts, best practices, and current industry trends. Mandatory Skills More ❯

Senior E-Learning Project Manager – (Strong Client Facing Experience) Must Have: Strong Client engagement experience Project Management within an E-Learning environment 4 days a week onsite We are seeking an experienced Senior E-Learning Project Manager to lead and manage multidisciplinary teams in the development of innovative and interactive content. This role offers the opportunity to collaborate with … of contact for clients, understanding their needs, assessing risks, and preparing responses to project proposals. Manage multiple complex projects concurrently, ensuring meticulous documentation and progress updates. Apply advanced project management methodologies to ensure projects are delivered on time, within budget, and aligned with quality standards. Oversee project finances, providing clear updates to clients and optimizing project profitability. Proactively identify … and manage risks, adapting strategies to navigate project changes effectively. Collaborate with management, contributing insights for business development and fostering strong client relationships. Experience Proven ability to meet strict deadlines in a dynamic, fast-paced environment. Strong organizational skills with experience managing multi-disciplinary, remote, and multi-location teams. Minimum of 5 years' project management experience, in e More ❯

Senior E-Learning Project Manager – (Strong Client Facing Experience) Must Have: Strong Client engagement experience Project Management within an E-Learning environment 4 days a week onsite We are seeking an experienced Senior E-Learning Project Manager to lead and manage multidisciplinary teams in the development of innovative and interactive content. This role offers the opportunity to collaborate with … of contact for clients, understanding their needs, assessing risks, and preparing responses to project proposals. Manage multiple complex projects concurrently, ensuring meticulous documentation and progress updates. Apply advanced project management methodologies to ensure projects are delivered on time, within budget, and aligned with quality standards. Oversee project finances, providing clear updates to clients and optimizing project profitability. Proactively identify … and manage risks, adapting strategies to navigate project changes effectively. Collaborate with management, contributing insights for business development and fostering strong client relationships. Experience Proven ability to meet strict deadlines in a dynamic, fast-paced environment. Strong organizational skills with experience managing multi-disciplinary, remote, and multi-location teams. Minimum of 5 years' project management experience, in e More ❯

Senior E-Learning Project Manager – (Strong Client Facing Experience) Must Have: Strong Client engagement experience Project Management within an E-Learning environment 4 days a week onsite We are seeking an experienced Senior E-Learning Project Manager to lead and manage multidisciplinary teams in the development of innovative and interactive content. This role offers the opportunity to collaborate with … of contact for clients, understanding their needs, assessing risks, and preparing responses to project proposals. Manage multiple complex projects concurrently, ensuring meticulous documentation and progress updates. Apply advanced project management methodologies to ensure projects are delivered on time, within budget, and aligned with quality standards. Oversee project finances, providing clear updates to clients and optimizing project profitability. Proactively identify … and manage risks, adapting strategies to navigate project changes effectively. Collaborate with management, contributing insights for business development and fostering strong client relationships. Experience Proven ability to meet strict deadlines in a dynamic, fast-paced environment. Strong organizational skills with experience managing multi-disciplinary, remote, and multi-location teams. Minimum of 5 years' project management experience, in e More ❯

Senior E-Learning Project Manager – (Strong Client Facing Experience) Must Have: Strong Client engagement experience Project Management within an E-Learning environment 4 days a week onsite We are seeking an experienced Senior E-Learning Project Manager to lead and manage multidisciplinary teams in the development of innovative and interactive content. This role offers the opportunity to collaborate with … of contact for clients, understanding their needs, assessing risks, and preparing responses to project proposals. Manage multiple complex projects concurrently, ensuring meticulous documentation and progress updates. Apply advanced project management methodologies to ensure projects are delivered on time, within budget, and aligned with quality standards. Oversee project finances, providing clear updates to clients and optimizing project profitability. Proactively identify … and manage risks, adapting strategies to navigate project changes effectively. Collaborate with management, contributing insights for business development and fostering strong client relationships. Experience Proven ability to meet strict deadlines in a dynamic, fast-paced environment. Strong organizational skills with experience managing multi-disciplinary, remote, and multi-location teams. Minimum of 5 years' project management experience, in e More ❯

JIRA Workflow SME - Service Management Rate: £650 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service … Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident, problem, and … change management processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based More ❯

JIRA Workflow SME - Service Management Rate: 580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service … Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident, problem, and … change management processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based More ❯

The Team The IDT team is a central part of a wider transformation function with responsibilities for legal teams across EMEA and works in close collaboration with Legal Project Management team (LPM), the Legal Services Team (LST) in Newcastle, the Digital Solutions team (DS), IT and the Knowledge Management team (KM). The goals of the broader … and (iii) financial performance of the firm. This is done by identifying opportunities to support, and deliver innovation solutions, using technology, and new ways of working. Key Responsibilities Team Management Supervise a team of legal professionals on a per matter basis with legal tasks that are best performed by process-centric specialists utilising legal technology tools, including AI to … streamline processes and improve efficiency. Identifying training needs, creating guidance and providing coaching to ensure matter teams have the requisite knowledge and practice specific skills to deliver high-quality output. Foster a collaborative and productive work environment collaborating with other members of the Legal Transformation Programme (LTP) and relevant legal teams. Service Delivery Ensure that legal teams are undertaking More ❯

grooming, sprint planning, daily stand-ups, and retrospectives. Collaborate closely with the Product Director on roadmap execution, resource planning, and delivery alignment. Document internal methodologies, product governance processes, and knowledge management resources to ensure consistency and scalability. About you... Bachelor’s degree in business, technology, or a related field. 2–5 years of experience as a Product Owner … Analyst, or Project Manager in a technology/product environment. Proven ability to gather requirements and translate them into user stories, technical tickets, and acceptance criteria. Experience with project management and backlog tracking tools (e.g., Asana, Jira, Trello). Strong skills in building project plans, timelines, and status reports (Gantt chart tools a plus). Familiarity with agile methodologies More ❯

grooming, sprint planning, daily stand-ups, and retrospectives. Collaborate closely with the Product Director on roadmap execution, resource planning, and delivery alignment. Document internal methodologies, product governance processes, and knowledge management resources to ensure consistency and scalability. About you... Bachelor’s degree in business, technology, or a related field. 2–5 years of experience as a Product Owner … Analyst, or Project Manager in a technology/product environment. Proven ability to gather requirements and translate them into user stories, technical tickets, and acceptance criteria. Experience with project management and backlog tracking tools (e.g., Asana, Jira, Trello). Strong skills in building project plans, timelines, and status reports (Gantt chart tools a plus). Familiarity with agile methodologies More ❯

problem resolution. Build strong relationships with senior stakeholders and act as a trusted business partner. Manage vendor performance and ensure compliance with contractual and regulatory standards. Drive continuous improvement, knowledge management, and capability building across teams. Drive adoption of the current ITIL/ITSM best practices and support implementation of new tools Engage and influence regional teams, to … leading global service teams in complex, multi-region organisations. Strong understanding of ITIL and process improvement. Demonstrated success managing outsourced delivery models (India experience advantageous). Skilled in stakeholder management, change leadership, and building trust across diverse teams. Familiar with hybrid cloud (Azure), ERP (SAP), and enterprise technology platforms. A collaborative, pragmatic, and culturally aware leader with exceptional communication More ❯

Solutions For Technical And Security Issues. 2. Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture. 3. Enhance Knowledge Management By Updating And Managing The Knowledge Base, Providing Training To New Team Members, And Coaching Analysts To Improve Team Performance. 4. Monitor And Improve Customer Satisfaction … While Addressing Potential Security Threats. 5. Adhere To Quality Standards And Regulatory Requirements, Ensuring Compliance With Company Policies And Contributing To Continuous Service Improvement. Skill Requirements 1. In-Depth Knowledge Of O365 Administration And Its Services. 2. Strong Troubleshooting Skills For Complex Technical Issues In O365 Environments. 3. Proficiency In Conducting Root Cause Analysis And Implementing Effective Solutions. 4. More ❯