51 to 75 of 127 Knowledge Management Jobs in England

your role will be to develop and implement a sales strategy that accelerates revenue growth within the legal sector. There main workstreams include Document Management Systems (DMS), Knowledge Management and Information Governance. Utilising a consultative and solution-based sales approach, you will leverage C-level relationships to … demonstrate the company’s expertise in Document Management Solutions, IT Strategy, and Knowledge Management. This is an exciting opportunity to build a new territory from the ground up and play a pivotal role in shaping the company’s business. Key Responsibilities: Develop and execute a strategic sales plan … relationships, managing the sales cycle from lead generation to deal closure Consistently exceed sales targets while maintaining a strong focus on client retention, account management, and upselling opportunities Establish and nurture relationships with key decision-makers in the legal industry Collaborate with internal teams to ensure seamless delivery of More ❯

security measures. They develop balanced security strategies, providing assurance and empowering engineering teams with the necessary tools and guidance. This support covers secure cloud management, establishing secure development practices, and effectively detecting and mitigating security incidents. A key part of this is the Trust & Information Security Team, which concentrates … Work closely with Support, Product, and Sales teams to ensure consistent and accurate messaging regarding compliance topics. Provide internal training or resources as needed Knowledge Management: Document common compliance questions and answers, contributing to internal knowledge bases and potentially customer-facing FAQs or documentation Stay Current: Continuously … providing exceptional compliance-focused support What you'll need Proven experience (typically 3-5+ years) in a GRC, cybersecurity consulting, internal audit, compliance management, or technical support role with a strong focus on specific frameworks Deep, demonstrable understanding and practical knowledge of NIST frameworks (e.g., Cybersecurity Framework More ❯

Salesforce Knowledge Article Writer Bromley, Kent Up to £45,000 per annum Fixed Term Contract 6 Months Full time As our Salesforce Knowledge Article Writer, you will be using your Salesforce Knowledge experience to create clear, user-friendly articles for customer service teams, field sales, and end … users. This key strategic project focuses on developing structured knowledge base content to enhance efficiency and self-service support for our teams. This is a fixed term contract for 6 months. Your day to day will include: Develop and structure knowledge-based content within Salesforce for customer support … After a successful orientation period there is flexibility to work from home for 2 days a week. What we require Proven experience with Salesforce Knowledge content creation. Strong writing, editing, and documentation skill Ability to quickly understand and simplify complex concepts. Experience with knowledge management best practices. More ❯

An IT Support/Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer incidents and … oral communication skills. Work on an tech forward customer support team assisting users both local and remote. Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. Balance the demands of daily and routine assignments with long-term projects. Monitor and prioritize work from … multiple intake vectors, including but not limited too, Chat, Tickets, DMs. Create and document routine IT processes and procedures in accordance with our knowledge management process. Following defined procedures to execute all IT on-boarding & off-boarding functions for internal employees. ( Manually or through Automation ) (FTE) - Full time More ❯

An IT Support/Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer incidents and … oral communication skills. Work on an tech forward customer support team assisting users both local and remote. Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. Balance the demands of daily and routine assignments with long-term projects. Monitor and prioritize work from … multiple intake vectors, including but not limited too, Chat, Tickets, DMs. Create and document routine IT processes and procedures in accordance with our knowledge management process. Following defined procedures to execute all IT on-boarding & off-boarding functions for internal employees. (Manually or through Automation) (FTE) - Full time More ❯

growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our internal … base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy. Actively reduces support ticket numbers by using data to review the most asked questions … and ensuring the knowledge hub and supported learning content can answer them. Promote content via the knowledge hub and through hosting webinars that helps internal and external users of the support desk be more self-sufficient. Support the creation of decision trees in support to provide a more More ❯

growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our internal … base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy Actively reduces support ticket numbers by using data to review the most asked questions … and ensuring the knowledge hub and supported learning content can answer them Promote content via the knowledge hub and through hosting webinars that helps internal and external users of the support desk be more self-sufficient Support the creation of decision trees in support to provide a more More ❯

and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well … clear escalation and de-escalation pathways. Implement and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation … to drive efficiency improvements. Mentor, coach, and develop Tier 2 engineers providing training and career growth opportunities. Conduct regular performance reviews, training sessions, and knowledge-sharing initiatives. Foster a collaborative and high-performance culture within the service desk team. Act as a key liaison between Service Desk and Business More ❯

and be your best self! Think big and act bold-express your authentic self! Anaplan is seeking a tenacious Principal Solution Architect, Sales Performance Management (SPM) to join our Professional Services team in the UK. Your Impact As a Principal Solution Architect, you will be responsible for the successful … delivery of Anaplan planning solutions in strategic accounts. Your responsibilities include: Serving as the Architectural SME for large-scale Sales Performance Management implementations Collaborating with customer teams to transform and optimize business processes through the Anaplan Platform Translating existing solutions, spreadsheets, and business problems into sophisticated Anaplan multi-dimensional … models Supporting scoping, estimations, and customer presentations as part of a Solution Sales process Assisting with knowledge management, mentoring, and enablement across the Professional Services Teams Maintaining relationships across internal teams, customers, and partners Designing and leading development of data integration and migration solutions Supporting and overseeing UAT More ❯

Development: Define bid strategies and approach for public & private sector opportunities, ensuring alignment with business goals and sector-specific compliance requirements. Bid Planning and Management: Lead the entire bid process, from planning and initial qualification to submission and post-bid activities, managing timelines and resources effectively. Framework & Portal Submission … competitive positioning. Quality Control: Conduct quality assurance checks, including proofreading, formatting, and compliance reviews, to ensure all submissions are accurate and professional. Database and Knowledge Management: Maintain and improve the bid library, managing case studies, templates, and bid response materials, and ensure records of all bid activities are … Support bid process improvements, best practice development, and team training to increase win rates and operational efficiency. EXPERIENCE REQUIRED Experience: 5+ years of bid management experience, with a proven track record in public sector bidding and a deep understanding of UK public procurement frameworks (e.g., CCS). Technical Skills More ❯

CE Customer Engagement. Stay current on Dynamics 365 Customer Engagement and related technologies, particularly Azure stack and Co-Pilot technologies. Mentor senior staff, sharing knowledge and experience to ensure that the team grows in experience and effectiveness. Advise customers on best practices for CRM processes, user interface, and architecture. … functionalities e.g., Canvas Apps, Power Portals, Model Driven Apps (Sales and Service). D365/Power Platform Data Migration. Application Lifecycle Management. Role Product Knowledge: Setup, configure and deploy Field Service Setup, configure and deploy Sales Setup, configure and deploy D365 Contact Center Customer Insights Data Desired Skills: Extensive … technical lead, technical architect or solution architect with Dynamics 365 At least 5 end-to-end full life cycle implementations of Dynamics 365 Expert knowledge of at least 4 of the following modules, Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service or Portals Knowledge and experience of More ❯

for helping people learn. You have some or all of the following: Experience using e-learning software, such as Captivate or StoryLine In-depth knowledge and application of instructional theories, adult learning, on the job learning, knowledge management theories, and principles in both online and classroom instruction. … ability to work independently. Additional experience and competencies that are strongly preferred include: Fluency in all Microsoft Office applications Proven competence using a Learning Management System (LMS) Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment. Develop exercises, tutorials, job aids, assessments, and … and Articulate Rise - Experience using Camtasia, Adobe Premiere, or a similar application - Experience using Microsoft Office applications: Word, Excel, PowerPoint, Visio, etc. - Strong project management and boundary-setting skills that ensure timely turnaround of deliverables PREFERRED QUALIFICATIONS - Knowledge of Lean principles and DMAIC methodology - Experience in MS Access More ❯

product expansion, and data-driven culture. You will be highly organised and comfortable building relationships and working with all levels of the firm. Stakeholder management and communication will be vital to the success of the role. This position requires a self-driven, high-energy, professional who’s passionate about … Assist in ongoing reconciliation processes, flagging and resolving mismatches between financial systems. Provide quality assurance support across finance and commercial data sets. Process Documentation & Knowledge Management; Document reporting structures, dashboard dependencies, and data flows to ensure operational resilience and scalability. Share knowledge across teams and contribute to More ❯

system integrity and data quality to uphold confidentiality, integrity, and availability. Drive Change Control and System Integrity: Develop and enforce robust testing and release management processes while maintaining comprehensive documentation of support, system administration, and change control procedures to protect business continuity. Coordinate Projects and Third-Party Engagements: Serve … by supporting project implementations and coordinating with third-party suppliers to resolve issues and enhance system functionality. Proactive Performance Monitoring and Maintenance: Utilise advanced management tools to monitor performance metrics and perform essential maintenance tasks, ensuring optimal application performance. Foster Continuous Learning and Knowledge Management: Keep up … related software, and underlying infrastructure, and support training initiatives to build user competency. Collaborate for Continuous Process Improvement: Work closely with operational and Information Management teams to define reporting requirements accurately and implement enhancements that drive improved service delivery. What you'll need to succeed To be the successful More ❯

provision of hands-on technical leadership for the Service Desk. The Senior IT Engineer will ensure the provision of deep technical escalation capability, monitoring, knowledge management, documentation, and technical project delivery. You will also be the network expert for the Service Desk team, offering an escalation point for … the capacity to work on multiple competing requests. Relevant certifications i.e. Microsoft Associate and Expert level MS365/Azure/Security, CCNA. Good people management skills, with experience providing hands-on technical team leadership. Technical Skills Experience with Microsoft 365 (i.e. Entra ID, Exchange Online, SharePoint Online, OneDrive for … Business, Intune). Experience with cloud platforms (i.e. Microsoft Azure IaaS and PaaS). Knowledge of Microsoft security and information protection suites (e.g. Defender and Purview). Through understanding of security principles and their application. Strong understanding of Windows Server Operating Systems and Hypervisors. A strong understanding of networking More ❯

provision of hands-on technical leadership for the Service Desk. The Senior IT Engineer will ensure the provision of deep technical escalation capability, monitoring, knowledge management, documentation, and technical project delivery. You will also be the network expert for the Service Desk team, offering an escalation point for … the capacity to work on multiple competing requests. Relevant certifications i.e. Microsoft Associate and Expert level MS365/Azure/Security, CCNA. Good people management skills, with experience providing hands-on technical team leadership. Technical Skills Experience with Microsoft 365 (i.e. Entra ID, Exchange Online, SharePoint Online, OneDrive for … Business, Intune). Experience with cloud platforms (i.e. Microsoft Azure IaaS and PaaS). Knowledge of Microsoft security and information protection suites (e.g. Defender and Purview). Through understanding of security principles and their application. Strong understanding of Windows Server Operating Systems and Hypervisors. A strong understanding of networking More ❯

and process efficiency. Spearhead the integration of new legal tech solutions, from requirements analysis to deployment, ensuring seamless adoption and maximum impact. Develop comprehensive knowledge management resources, including user manuals, training materials, and process documentation, to support legal technology initiatives. Deliver expert training and support to legal professionals … tangible improvements. A proactive self-starter who thrives in a fast-paced environment and is committed to driving change and delivering results. Exceptional project management skills, with experience in leading transformative initiatives within legal operations. Strong team player who has a growth mindset and a strong sense of integrity … workflow automation, and legal technology. Demonstrated experience with Power Platform and other automation tools to streamline legal processes. A track record of successful project management and change implementation in a legal operations context. Superior communication skills and the ability to collaborate effectively with a diverse range of stakeholders. A More ❯

s strategy and growth targets. Lead on the collection, analysis, interpretation, and reporting of client, business, and marketing data leveraging Carey Olsen's practice management, financial, and marketing systems. Identify and present trends, insights, and opportunities for growth and new business by analyzing management information, client behavior, and … engagement with marketing and business development initiatives and campaigns. Collaborate with other Group Services teams (including Finance, Technology, and Knowledge Management) to evaluate and recommend new tools and technologies that enable efficient data collection, analysis, and reporting. Combine external and internal data sources to create client and prospect … intermediary relationships. Foster a culture of data literacy across the firm, emphasizing the importance of accurate and comprehensive data collection to ensure high-quality management information, analytics, and reporting. Manage and mentor a team of marketing and business development analysts and data specialists. The ideal candidate will have: A More ❯

growth targets. Key duties include : Lead on the collection, analysis, interpretation and reporting of client, business and marketing data leveraging Carey Olsen's practice management, financial and marketing systems ? Identify and present trends, insights and opportunities for growth/new business by analysing management information, client behaviour and … engagement with marketing and business development initiatives and campaigns ? Collaborate with other Group Services teams (including Finance, Technology and Knowledge Management) to evaluate and recommend new tools and technologies that enable efficient data collection, analysis and reporting ? Combine external and internal data sources to create client and prospect … intermediary relationships ? Foster a culture of data literacy across the firm, stressing the importance of accurate and comprehensive data collection to ensure high quality management information, analytics and reporting ?Manage and mentor a team of marketing and business development analysts/data specialists The ideal candidate will have: A More ❯

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing … emerged as a key strategic initiative for many Life Science companies. The team advises clients on operating model, governance, data sourcing and generation, data management, value creation, technology enablement and compliance. In close collaboration with the Digital and Technology practice, we help diagnose and roadmap the data strategy journey … lead, manage multiple workstreams ensuring fulfillment of project objectives on-time and on-budget. Partner with the Senior Leadership team and assist in project management responsibility i.e., Project planning, staffing management, people growth, etc. Build relationships with client stakeholders and lead presentations related to project deliverables, brainstorming, discussions More ❯

trends and ensure ServiceNow offerings are aligned with evolving business needs. Skillset Master's or Bachelor's degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting … and fostering collaboration across teams. Preferred Certifications : ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM)/CRM, Human Resources Service Delivery (HRSD). Benefits Competitive Salary Comprehensive benefits package. Hybrid and flexible working options. Employee well-being support. More ❯

service-related issues within agreed service levels. Liaise with software vendors for support, updates, enhancements, and developments, ensuring SLAs are met. Support and enhance knowledge management and digital collaboration based on Microsoft tools and solutions. Develop and deliver training sessions for end-users (in collaboration with our Learning … Skill development team), create detailed documentation, and maintain up-to-date knowledge bases. Manage incident resolution and problem-solving processes, conduct root cause analysis, and implement preventive measures. Your profile: Apprenticeship as IT specialist or bachelor's degree in information systems, computer science, IT, or related field. Extensive experience … in Microsoft application management or a similar role. Proven experience in developing and customizing applications within the Microsoft 365 environment, including SharePoint, Power Apps, and Power Automate. Understanding of web technologies such as HTML5, CSS, and JavaScript. Experience with SaaS enterprise software solutions and cloud technologies. Familiarity with integration More ❯

of your areas and make an impact on your team, our product, and our customers. At Personio, Product Operations' mission is to enable Product Management who are trying to create world class products at scale. We do this by connecting Product teams with the relevant inputs they need to … Product Marketing and Sales. In this role, and as part of the team, you will be instrumental in driving operational excellence within the product management lifecycle, driving continuous improvement in how we work and role modelling a can-do problem-solving attitude and customer first mindset. Role Responsibilities: What … effectively. People : Provide support and enablement to product teams on relevant operational processes and tooling. Documentation : Maintain a centralized source of relevant templates, documentation, knowledge management resources and onboarding materials to ensure aligned practices are well understood. Role Requirements: What you need to succeed You have 7+ years More ❯

Help create a strong and positive team culture. Coordinate across work packages, manage timelines and budgets, and ensure high-quality delivery Stakeholder and project management – Engage with clients, startups, and partners; support steering groups, internal reviews, and contingency planning as needed Knowledge management – Ensure documentation and insights … digital transformation – you don’t need to be technical, but you’re confident in tech-led conversations and emerging trends Strong project and programme management skills, with the ability to juggle multiple workstreams calmly and effectively Excellent verbal and written communication skills – able to simplify complex ideas and engage … and prioritisation skills Fluent in English (spoken and written) Bonus points for: Experience working in innovation programmes, accelerators, venture studios, or directly with startups Knowledge of safety-critical sectors such as maritime, energy, transport, or manufacturing – particularly in the context of innovation or decarbonisation, Familiarity with innovation project management More ❯

Help create a strong and positive team culture. Coordinate across work packages, manage timelines and budgets, and ensure high-quality delivery Stakeholder and project management – Engage with clients, startups, and partners; support steering groups, internal reviews, and contingency planning as needed Knowledge management – Ensure documentation and insights … digital transformation – you don’t need to be technical, but you’re confident in tech-led conversations and emerging trends Strong project and programme management skills, with the ability to juggle multiple workstreams calmly and effectively Excellent verbal and written communication skills – able to simplify complex ideas and engage … and prioritisation skills Fluent in English (spoken and written) Bonus points for: Experience working in innovation programmes, accelerators, venture studios, or directly with startups Knowledge of safety-critical sectors such as maritime, energy, transport, or manufacturing – particularly in the context of innovation or decarbonisation, Familiarity with innovation project management More ❯