51 to 75 of 109 Knowledge Management Jobs in England

global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management, consulting and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 190,000+ innovators … across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake. We are seeking a visionary Enterprise Architect to lead the design and implementation of the future state architecture for our Aero Technical Publication platform. This role will be instrumental in transforming legacy systems into a modern … or more years' related work experience or a master's degree with typically 18 or more years' Preferred skills • Expertise in TOGAF, ArchiMate, and other EA frameworks. • Strong knowledge of aerospace documentation standards (S1000D, S2000M, ATA iSpec 2200, ASD-STE100). • Experience with cloud platforms (AWS, Azure), microservices, and API-led integration. • Familiarity with content management systems (Alfresco More ❯

This role offers an exciting opportunity to help shape the firm’s legal tech strategy, drive innovation, and support cutting-edge tools across global practices. What You’ll Do Knowledge Management Design and maintain internal portals to house group or client knowledge Support strategic approaches to knowledge systems with lawyers and innovation teams Deliver training and … onboarding for new lawyers on tech and knowledge tools Practice Technology & Innovation Provide day-to-day support for tools like contract analysis, document automation, e-signature platforms, and client collaboration software Build custom collaboration portals and automation tools tailored to legal workflows Encourage adoption of tech solutions across teams and deliver tailored training Product Oversight & Support Establish quality control More ❯

This role offers an exciting opportunity to help shape the firm’s legal tech strategy, drive innovation, and support cutting-edge tools across global practices. What You’ll Do Knowledge Management Design and maintain internal portals to house group or client knowledge Support strategic approaches to knowledge systems with lawyers and innovation teams Deliver training and … onboarding for new lawyers on tech and knowledge tools Practice Technology & Innovation Provide day-to-day support for tools like contract analysis, document automation, e-signature platforms, and client collaboration software Build custom collaboration portals and automation tools tailored to legal workflows Encourage adoption of tech solutions across teams and deliver tailored training Product Oversight & Support Establish quality control More ❯

team collaboration and delivery, and the capability to manage incidents, service requests, and change processes. Familiarity with SQL, SSIS, and experience with DevOps practices is advantageous. Key responsibilities: Workload Management and Scrum Facilitation: Collaborate with the Team Lead to prioritize, allocate, and monitor tasks across the development team, using Scrum methodologies, ensuring timely and efficient delivery of integration projects. … improvement. Administrative Oversight: track project milestones, and uphold streamlined team processes to support operational excellence, ensuring all Scrum artifacts (e.g., product backlog, sprint backlog) are up-to-date. Documentation & Knowledge Management: Maintain up-to-date technical documentation, including API/interface catalogues, data flow diagrams, environment runbooks, and integration design patterns Incident and Service Request Administration: Assist in … analysis for integration-related issues, serving as the primary point of contact for documenting, triaging, and coordinating the resolution of incidents and service requests. Change Coordination: Facilitate the documentation, management and communication of change requests, ensuring compliance with organizational protocols and alignment with stakeholder requirements, while leveraging DevOps tools for automated change tracking. Requirements Elicitation: Partner with project teams More ❯

part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with mobile platforms (iOS … Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management 20% Review and … update mobile support documentation and procedures based on experience and feedback. Share knowledge with colleagues and customers through direct communication and knowledge-sharing tools. Proactively research mobile technology issues and solutions, documenting findings for team benefit. Actively develop personal knowledge of emerging mobile technologies and solutions. What youll need Current SC clearance or the eligibility and willingness More ❯

part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with mobile platforms (iOS … Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management 20% Review and … update mobile support documentation and procedures based on experience and feedback. Share knowledge with colleagues and customers through direct communication and knowledge-sharing tools. Proactively research mobile technology issues and solutions, documenting findings for team benefit. Actively develop personal knowledge of emerging mobile technologies and solutions. What youll need Current SC clearance or the eligibility and willingness More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring … s objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence … in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management Office (SMO): Lead the creation and operationalisation of the SMO. Develop and mature ITIL Practices: Continually develop and establish Incident, Major incident, Problem, Change Enablement, Service Request, Software Asset and Configuration Management and Knowledge Management. Oversee ITIL More ❯

and standardise processes while aligning with local compliance guidelines. HR Process & Tech Automation Lead automation projects for onboarding contract and background checks via Success Factors, managin g UAT, change management, and communications. Stakeholder & Change Management Share project updates and progress with all stakeholders and support communications, training, and post-change assistance. Knowledge Management & Process Improvement Enhance … need to be successful Extensive experience in Payroll Operations, HR shared services or global business services Proven track record in delivering Payroll and HR automation and digitisation projects Strong knowledge of payroll compliance, auditing, and governance practices across EMEA Proficiency in SuccessFactors and familiarity with ADP, Time and Attendance and other HRIS tools Experience with process improvement methodologies such … as Lean or Six Sigma Project management certification (e.g., PMP, Prince2) is a plus Fluent in English mandatory, desirable French and/or Spanish Our DEI Commitment At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring More ❯

and standardise processes while aligning with local compliance guidelines. HR Process & Tech Automation Lead automation projects for onboarding contract and background checks via Success Factors, managin g UAT, change management, and communications. Stakeholder & Change Management Share project updates and progress with all stakeholders and support communications, training, and post-change assistance. Knowledge Management & Process Improvement Enhance … need to be successful Extensive experience in Payroll Operations, HR shared services or global business services Proven track record in delivering Payroll and HR automation and digitisation projects Strong knowledge of payroll compliance, auditing, and governance practices across EMEA Proficiency in SuccessFactors and familiarity with ADP, Time and Attendance and other HRIS tools Experience with process improvement methodologies such … as Lean or Six Sigma Project management certification (e.g., PMP, Prince2) is a plus Fluent in English mandatory, desirable French and/or Spanish Our DEI Commitment At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring More ❯

Business engagement: act as a liaison between IT and front office teams, translating business needs into configuration actions Operational resilience: ensure system robustness and contribute to business continuity planning Knowledge management: create, maintain and update working instructions and documentation ensure knowledge capture and transfer is a mandatory and ongoing function of the role contribute to a centralised … knowledge base to support team learning and operational efficiency Testing & change management: participate in functional and user acceptance testing (FAT/UAT) for projects impacting eCommerce IT Callout & support expectations: participate in an on-call rotation to support critical issues outside of business hours Good working knowledge of FX and Precious Metals trade processing, trade types, and … straight-through processing. Strong knowledge of 3rd party trading and market data platform providers such as Bloomberg, Refinitiv, TT and Ffastfill. Familiarity and experience with API integrations, FIX onboarding and web services. Strong analytical and problem-solving skills with the ability to diagnose and resolve issues. Self-motivated and able to work independently as well as part of a More ❯

Client Portal, and the Equiniti Privacy Centre. Senior Software Engineering Manager Apply locations: Hybrid - Worthing Time type: Full time Posted on: Posted 30+ Days Ago Job requisition id: R15382 Management Level: D Hybrid - Worthing Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. … milestones and assigns tasks and responsibilities. The role requires 2-3 days per week in our Worthing office. Roles and Responsibilities Develop and implement policy and strategy. Demonstrate operational management leadership. Analyze requirements and advise on operational improvements. Share knowledge and encourage growth. Advise on standards, methods, tools, and processes relevant to the group. Evaluate the impact of … services. Apply innovative thinking to deliver customer value. Communicate effectively to broad audiences. Advance own skills and manage development opportunities. Contribute to security, privacy, and ethics practices. Provide line management, guidance, coaching, and mentoring. Develop and maintain software development standards and best practices. Promote engineering excellence and quality. Optimize engineering lifecycle through knowledge management and learning. Build More ❯

responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and … recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement, and documentation skills. Proven leadership experience in More ❯

responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and … recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement, and documentation skills. Proven leadership experience in More ❯

organisation of its type in the world. As a key member of a specialist team, you will be given considerable scope to develop the services provided by the Service Management team which are fundamental to NHS Blood & Transplant providing lifesaving and improving services on an unprecedented level. This varied hybrid role will be a mixture of home working and … to none. What can be better than saving or improving a life? Main duties of the job Responsibilities will include: Supporting the Service Manager in Change Evaluation and Change Management activities to ensure impact of change requests are fully understood and planned for accordingly. Releasing and Deployment of new versions of software and coordination for underpinning technologies in relation … Service Validation & Testing working with the business and Quality Assurance. The ownership of transition into ongoing run for new and existing services including Early Life Support for the business, Knowledge Management - documentation & training for the Service Desk and IT Operations, along with necessary updates to Asset & Configuration Management resource, e.g. CMDB, ICT Asset list, License Management. Planning More ❯

changes in accordance with agreed business requirements. You will work in collaboration with Enterprise IT Product Teams, multiple partners, multiple customer representatives and multiple agile teams to ensure service management best practice is built into all services and products offered and to continuously improve service reliability across enterprise-wide strategic platforms. Pay, benefits and culture Alongside a negotiable salary … towards a seamless customer experience, underpin our desire to have a frictionless engagement with the EIT, Partner, Product and Federated Teams. Dependent on assignment, you will also assure service management and service reliability practice across change and release automation with 'just enough' control, and that complex operational deployments to customers are 'right first time'. As required the Senior … Service Lead will lead the development of initiatives to support SIAM intelligent operations, including data quality and analytics, management insight and reporting. Who you are We're looking for someone with the following skills/experience: Lead and continuously improve IT service delivery, ensuring performance meets business SLAs, KPIs, and desired outcomes. Champion a customer-first mindset, driving service More ❯

the ability to work independently and as part of a team are also essential qualities for this role. About the role The role will work with the business, senior management, peers and vendors to support O365 applications, knowledge management using the SharePoint platform and general support in the full range of IT computer problems and queries, install … Teams administration and support Azure and Active Directory maintenance Service Desk and General IT support Cyber awareness and action Documentation and Governance Automated deployment of software applications, security patch management and end-point configuration. More ❯

institutions? Our client is seeking a dynamic and detail-oriented Service Analyst - Mobile Migration to join their Corporate Mobile team in Chester. If you have a passion for service management and a keen interest in mobile telephony, this role could be the perfect fit for you! About the Role: As a Service Analyst, you will play a critical role … periodic incident and aged ticket analysis to identify trends and improvement opportunities. Ad Hoc Reporting: Manage business reporting requests, empowering the business to self-serve based on reporting needs. Knowledge Management: Review and update end-user and service desk material for clarity and effectiveness. Collaboration: Work with the company-owned AI Assistant support tool to enhance support flows … during the migration effort. Backlog Management: Collaborate with supporting teams to manage and prioritize improvement initiatives. What We're Looking For: Experience: Mid-level experience in an analytical role within the Financial Services sector. Education: Degree-level education or equivalent work experience. ITIL V4 Qualification is preferred. Essential Skills: Strong problem-solving abilities with a logical mindset. Expertise in More ❯

time to join Managed Services, as client demands for more flexible resourcing continue to increase. The Team: We're market leaders, with an experienced team already in place. Delivery Management at LOD is a global function, with members at a variety of experience levels. Our Delivery team operates at the crucial cross-section of our lawyers, our clients and … the value they deliver back to their business stakeholders. Who we're looking for: We're looking for someone with strong administrative skills and an interest in legal project management, and alternative service delivery. You'll enjoy engaging with clients and legal professionals, ensuring we capture relevant data for measuring the output and success of our teams. Reporting and … ideally have experience and an interest in working with legal professionals, as this is a visible role, engaging with various legal professionals daily. Day to day responsibilities include: Client management Building a trusted relationship with our clients and proactively managing their expectations. You will be the first point of contact for the client on anything related to this service More ❯

and the business. In 2024, we were in the process of delivering two of the Bank's pioneering AI products: transforming the Complaints journey and developing a group-wide Knowledge Management solution. This has recently been recognised across the industry as we won the AI Project of the Year award at the UK IT Industry Awards 2024. In … deliver high-quality and innovative products, ensuring alignment with business goals. Code Quality and Standard Methodologies: Develop modular, testable code and ensure consistency to standard methodologies in source code management using Git. Integration and Deployment: Utilise integration tools and cloud infrastructure to implement seamless solutions, ensuring smooth deployment processes. Agile Methodologies: Champion agile development practices, including continuous integration and More ❯

services. Excellent problem-solving, communication, and collaboration skills. Microsoft certifications (e.g., PL-100, PL-200, PL-400) are a plus. Demonstrated ability to deliver prescribed outcomes within established data management systems and procedures. Dedication to personal development and the growth of others through specialized training or mentorship. Ability to deliver prescribed outcomes by working as directed within established knowledge management systems. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations More ❯

and the business. In 2024, we were in the process of delivering two of the Bank's pioneering AI products: transforming the Complaints journey and developing a group-wide Knowledge Management solution. This has recently been recognised across the industry as we won the AI Project of the Year award at the UK IT Industry Awards 2024. In … deliver high-quality and innovative products, ensuring alignment with business goals. Code Quality and Standard Methodologies: Develop modular, testable code and ensure consistency to standard methodologies in source code management using Git. Integration and Deployment: Utilise integration tools and cloud infrastructure to implement seamless solutions, ensuring smooth deployment processes. Agile Methodologies: Champion agile development practices, including continuous integration and … test automation (TDD, BDD, Playwright). What you'll need Understanding of AI systems. Java with SpringBoot or python. ReactJS or knowledge of JavaScript, Nodejs, TypeScript. Delivering production grade ML models. Kubernetes and container management. Building RESTful services and Web UI. Exposure to continuous integration/continuous deployment pipelines and test automation. Exposure to public cloud infrastructure, data streaming More ❯

analysis and escalate bugs, enhancements, and outages to the appropriate internal teams. Monitor and drive regional support KPIs (e.g., SLA adherence, CSAT, article attachment rate). Maintain and improve knowledge base articles and internal documentation to support efficient case resolution. Contribute to the development and delivery of support training materials, particularly in support of PATH program efforts. Represent the … role with demonstrated ability to mentor peers or junior team members. Strong diagnostic, debugging, and root cause analysis skills. Excellent written and verbal communication skills in English. Familiarity with knowledge management and internal training best practices. Ability to prioritize and multitask in a fast-paced environment. Additional Salesforce certifications such as Advanced Administrator, Platform App Builder, Consultant (Sales …/Service), or Platform Developer I. Experience creating or contributing to training and enablement programs. Familiarity with SQL and SOQL for data troubleshooting and querying. Experience with property management systems (e.g., Yardi, MRI, Qube, etc.) is a plus. Comfort with video editing or e-learning content creation tools. Experience working with Salesforce, Zendesk, Jira, or other ticketing tools. InvestorFlow More ❯

services. Excellent problem-solving, communication, and collaboration skills. Microsoft certifications (e.g., PL-100, PL-200, PL-400) are a plus. Demonstrated ability to deliver prescribed outcomes within established data management systems and procedures. Dedication to personal development and the growth of others through specialized training or mentorship. Ability to deliver prescribed outcomes by working as directed within established knowledge management systems. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations More ❯