76 to 100 of 373 Knowledge Management Jobs in England

external stakeholders. Identify ways to improve and contribute beyond day‐to‐day delivery. This could be by participating in COP or supporting recruitment. Skills, knowledge and expertise Don’t worry — we don’t expect you to tick all of these when you join, we will work together to define … client conversations and clearly articulate remediation plans in a way that is reassuring. Solution focussed and outcome driven. Service operations Implement incident and problem management processes using best practice such as ITIL or Agile Service Management. Coordinate and manage the resolution of major incidents and subsequent root cause analyses. ...

Head of Knowledge Management £65,000 to £85,000 basic salary per annum plus an excellent benefits package including bonus, pension, 25 days holiday (can buy up to 10 additional days), two wellness days, healthcare, life insurance, income protection, hybrid working (two days on site), and more click ...

Head of Knowledge Management £65,000 to £85,000 basic salary per annum plus an excellent benefits package including bonus, pension, 25 days holiday (can buy up to 10 additional days), two wellness days, healthcare, life insurance, income protection, hybrid working (two days on site), and more click ...

500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE … hire onboarding and offboarding, manage office hardware inventory, and assist with asset audits and reporting. Apply ITSM best practices across incident, request, problem, change, knowledge, and asset management; identify recurring issues, contribute to root‐cause analysis, and implement or recommend lasting corrective actions. Support incident response and outage ...

Xeinadin. The role ensures a consistent, reliable and customer-focused service experience for colleagues across the UK and Ireland.The post holder will lead service management, supplier performance, service reporting, major incident management and service improvement. They will establish and maintain a single service standard across the business while … improvements in first-time fix rates, customer satisfaction and service responsiveness.• Champion an excellent end-user experience across all technology services.• Develop self-service, knowledge management and automation capabilities.• Ensure service transition from projects follows formal governanceITIL Service Management• Own Incident, Problem, Change, Request and Major Incident ...

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining … single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. Monitor ...

support strategic decision‐making. Capture and document business processes, ownership models, standards, and operating procedures using AI and other modern productivity tools, ensuring critical knowledge is retained within the business. Identify opportunities to improve business performance through automation, workflow optimization, and system enhancements, working closely with Technology, Product … quality following implementation, taking action where ownership, adoption, or data integrity begins to drift. Champion practical applications of AI to improve productivity, decision‐making, knowledge management, and operational efficiency, helping teams move beyond experimentation to measurable business outcomes. Improve data quality by establishing trusted sources of truth, reducing ...

period of maternity leave expected to commence in January 2027. Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service delivery … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

last with 15 - 16 Months with the hand over period Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service delivery … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

care about the impact our work has on our customers and their customers alike. We are ‘problem solvers’ who call on our collective experience, knowledge and skills to support customers to access benefits early. We are reimagining how consulting services are delivered, taking a human-centred approach … technology will and will not add value, and build trusted relationships with customer, operational, technical and senior stakeholders. The role will support the Portfolio Management Office while also contributing to the wider operating model across reporting, governance, planning, approvals, onboarding, knowledge management and cross-functional delivery. ...

support strategic decision-making. Capture and document business processes, ownership models, standards, and operating procedures using AI and other modern productivity tools, ensuring critical knowledge is retained within the business. Identify opportunities to improve business performance through automation, workflow optimization, and system enhancements, working closely with Technology, Product … quality following implementation, taking action where ownership, adoption, or data integrity begins to drift. Champion practical applications of AI to improve productivity, decision-making, knowledge management, and operational efficiency, helping teams move beyond experimentation to measurable business outcomes. Improve data quality by establishing trusted sources of truth, reducing ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Ride the AI Knowledge RevolutionThe enterprise world just woke up: trusted knowledge isn't a nice-to-have—it's the fuel AI runs on. At eGain ...

experienced IT Service Manager - User Experience & Software Assets to join their Technology team. This is an excellent opportunity for an experienced IT Service Management or Software Asset Management professional to take ownership of the organisation's software, licensing and related services, ensuring they remain secure, compliant, cost-effective … agreements and vendor relationships, while identifying opportunities to rationalise software, reduce costs, improve compliance and minimise security risks. Although there are no direct line-management responsibilities, you will use your leadership, coaching and influencing skills to support colleagues and external partners and drive continuous improvement. Key Responsibilities Manage software ...

experienced IT Service Manager - User Experience & Software Assets to join their Technology team. This is an excellent opportunity for an experienced IT Service Management or Software Asset Management professional to take ownership of the organisation's software, licensing and related services , ensuring they remain secure, compliant, cost-effective … vendor relationships, while identifying opportunities to rationalise software, reduce costs, improve compliance and minimise security risks . Although there are no direct line-management responsibilities, you will use your leadership, coaching and influencing skills to support colleagues and external partners and drive continuous improvement. Key Responsibilities Manage software assets ...

upgradations through SCCM agent. OS and application installation: Windows migrations and deployment of customized images using SCCM Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security … network management practices Analyzed and diagnosed DNS/DHCP/VPN and other networking issues End user issues related to network, IP config, windows troubleshooting Actively worked with hardware and software vendors to resolve client issues in a timely manner Active Directory, folder access and Group Policy administration, hardware ...

Vertus Partners is seeking a Data Engineer to build the data foundations for enterprise AI and knowledge management platforms. The role focuses on data pipelines, search infrastructure, and knowledge management solutions that turn complex enterprise information into trusted, AI-ready assets. This hands-on engineering position … involves delivering scalable data ingestion, transformation pipelines, and knowledge graph capabilities that support AI, analytics and information retrieval initiatives. #J-18808-Ljbffr ...

Business Group Knowledge Lawyer (BGKL) is a senior lawyer role which will report directly to the Business Group Head (BGH) for our Real Estate Business Group which encompasses our core real estate teams, residential development and planning. In this role you will work strategically with the BGH to help … tools that are applicable to the Real Estate Business Group. What does the role include? You will be part of a team of two knowledge lawyers and a knowledge paralegal who will work with the BGH and the various teams across the business group to drive a culture ...

Business Group Knowledge Lawyer (BGKL) is a senior lawyer role which will report directly to the Business Group Head (BGH) for our Real Estate Business Group which encompasses our core real estate teams, residential development and planning. In this role you will work strategically with the BGH to help … tools that are applicable to the Real Estate Business Group. What does the role include? You will be part of a team of two knowledge lawyers and a knowledge paralegal who will work with the BGH and the various teams across the business group to drive a culture ...

Checkout.com is seeking a Knowledge Management Specialist to convert evolving product, risk and regulatory requirements into clear, usable guidance. You’ll partner with SMEs to create and maintain knowledge assets that frontline and specialist teams rely on daily. You’ll work with Operations, Product, Compliance, Legal … Training to publish workflows, optimise taxonomies, and monitor knowledge-base performance in a fast-paced fintech environment, with a hybrid London-based setup. #J-18808-Ljbffr ...

Data Centres UK&I (P5 Senior Director) About JLL For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. We bring … single, integrated client delivery platform. In UK&I OneJLL enables seamless collaboration across service lines — including Project & Development Services, Consulting, Capital Markets, Leasing, Facilities Management, and Property Asset Management — to deliver holistic, client-centric real estate solutions. JLL REMS – Real Estate Management Services JLL REMS partners with ...

permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational … resolution of complex and business-critical IT incidents. The role provides technical leadership, mentoring, and guidance to Service Desk colleagues while supporting major incident management, problem management, and continual service improvement. Working closely with infrastructure teams, End User Computing (EUC) engineers, and third-party suppliers, the post holder ...

demand, open work, age, priority, ownership and blockers. Triage the backlog. Improve daily working practices. Put in place clear queues, ownership, escalation routes, handovers, knowledge management, quality checks and a manageable daily operating rhythm. Coach the team to make sound decisions and finish work. Raise resolution at first … contact. Give analysts the knowledge, access, scripts and authority to resolve more issues during the initial interaction. Particular attention to issues affecting colleagues Remove failure demand. Identify repeat contacts, reopened tickets, poor handoffs, incomplete fixes and recurring incidents. Work with application owners, infrastructure teams and suppliers to solve underlying ...

Reference: 1426The Business Group Knowledge Lawyer (BGKL) is a senior lawyer role which will report directly to the Business Group Head (BGH) for our Real Estate Business Group which encompasses our core real estate teams, residential development and planning. In this role you will work strategically with … tools that are applicable to the Real Estate Business Group. What does the role include? You will be part of a team of two knowledge lawyers and a knowledge paralegal who will work with the BGH and the various teams across the business group to drive a culture ...

based on value, risk and business priority. Service governance and ITSM maturity: Own the ITSM roadmap and governance model, including incident, problem, request, change, knowledge, asset, configuration and service transition practices, ensuring standards are embedded and continuously improved. Operational readiness and change adoption: Ensure new stores, gyms, offices, platforms … technology changes transition smoothly into support with clear support models, training, ownership, knowledge, service acceptance criteria and hyper-care plans. Risk, resilience and security: Work with Cybersecurity, Infrastructure, Systems and Business Systems teams to identify and mitigate service risks, strengthen controls, improve resilience and ensure operational processes protect systems ...

Booz Allen Hamilton seeks a Knowledge Management Specialist to enable operations, intelligence analysis, and mission execution by designing enterprise KM frameworks and bridging data, technology, and end-users. You will accelerate AI and analytics integration and break down silos across cross-functional teams. Responsibilities include governance, SOPs ...