Stretford, Manchester, Lancashire, England, United Kingdom
Horizon Recruitment Solutions
First Line Support Specialist Full Time - Permanent Trafford 30,000K My established client is seeking a First Line Support Specialist (FLSS) to join their growing team at their Trafford office. For this FLSS role, we are looking for people who are... Self-Motivated Dynamic Customer Focused Keen to develop their careers in the IT and Communication sectors. Ideally … you’ll have previous experience of working in a similar role. My client will offer comprehensive training support through qualifications and further training as you develop your career. As long as you have a desire to achieve, a strong work ethic and a passion for technology, then they will support you to fulfil your ambitions! Initially, you’ll More ❯
life beyond the workplace. The Role: This position sits within our Saab Seaeye Underwater Robotics Business in Fareham. This is an exciting opportunity to join Saab Seaeye's Product Support team, supporting a wide range of leading electric underwater robotic products. The role is to complement the existing support team with a focus towards electrical, electronic and robotic … systems. Key Responsibilities: Provide front line technical support to Saab Seaeye's global customer base by e-mail, phone, remote connections, as well as in person offshore as and when required, with a focus on electrical manipulators and robotics. Develop a thorough understanding of our bespoke hardware and software robotics architecture to enable high quality customer support. Carry out … hands on fault finding and repairs of electro-mechanical systems. Provide technical support to internal stakeholders such as the aftersales team. Share the emergency 24hour support line with other team members. * Input into the product development roadmaps for better serviceability and maintainability. Input into the development of product support systems and tools Work with the training team More ❯
life beyond the workplace. The Role: This position sits within our Saab Seaeye Underwater Robotics Business in Fareham. This is an exciting opportunity to join Saab Seaeye's Product Support team, supporting a wide range of leading electric underwater robotic products. The role is to complement the existing support team with a focus towards electrical, electronic and robotic … systems. Key Responsibilities: Provide front line technical support to Saab Seaeye's global customer base by e-mail, phone, remote connections, as well as in person offshore as and when required, with a focus on electrical manipulators and robotics. Develop a thorough understanding of our bespoke hardware and software robotics architecture to enable high quality customer support. Carry out … hands on fault finding and repairs of electro-mechanical systems. Provide technical support to internal stakeholders such as the aftersales team. Share the emergency 24hour support line with other team members. * Input into the product development roadmaps for better serviceability and maintainability. Input into the development of product support systems and tools Work with the training team More ❯
life beyond the workplace. The Role: This position sits within our Saab Seaeye Underwater Robotics Business in Fareham. This is an exciting opportunity to join Saab Seaeye's Product Support team, supporting a wide range of leading electric underwater robotic products. The role is to complement the existing support team with a focus towards electrical, electronic and robotic … systems. Key Responsibilities: Provide front line technical support to Saab Seaeye's global customer base by e-mail, phone, remote connections, as well as in person offshore as and when required, with a focus on electrical manipulators and robotics. Develop a thorough understanding of our bespoke hardware and software robotics architecture to enable high quality customer support. Carry out … hands on fault finding and repairs of electro-mechanical systems. Provide technical support to internal stakeholders such as the aftersales team. Share the emergency 24hour support line with other team members. Input into the product development roadmaps for better serviceability and maintainability. Input into the development of product support systems and tools Work with the training team More ❯
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sterling Bridge Limited
Role : 2nd Line IT Engineer Location : Central Southampton (Hybrid) Salary : £32,000 - £37,000 Hybrid Working | Progression into Cloud Infrastructure & Cyber Security | Paid Certifications Are you a confident 2nd Line Engineer ready to take the next step in your IT career? Want to work with a company that offers genuine progression into Cloud Infrastructure and Cyber Security, values … provides an exciting, modern working environment? This ones for you. Were partnered with a well-established, fast-growing MSP based in Central Southampton, known for delivering top-tier technical support and transformation projects. Theyre looking for a technically capable and ambitious 2nd Line Engineer to join their growing team. Youll work with a wide variety of technologies and More ❯
Electrical Engineer (Off the Tools/Technical Support) £40,000 - £45,000 + 25 Days Holiday + Private Healthcare + Training + Progression Yate, Gloucestershire Are you an Engineer from an electrical background looking for a fully office-based role, where you will receive specialist manufacturer training to lead the technical support and service function in … sorting and selecting spare parts, along with managing service contracts. You will be given full product training allowing you to become the technical expert in the UK, with the support of the European head office. This company manufacture, service, and maintain a range of commercial catering equipment and are a subsidiary of a global conglomerate which operate in almost … every continent. They pride themselves on extremely high staff retention due to valuing their employees and continuously developing them. This role would suit an Engineer who has electrical knowledge looking for a role which is fully office based that they can truly mould into their own, progressing their career as the leading technical engineer in the country. The More ❯
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sterling Bridge Limited
Role: 2nd Line Engineer Location: Southampton (Hybrid) Salary: £28,000 - £32,000 Tight-Knit Tech Team | High-Quality MSP | Cloud & Project Exposure | Real Progression Path Were working with one of Southamptons most exciting and fastest-growing MSPs , known for their technical excellence, collaborative culture, and strong client delivery across cloud, infrastructure, and security. Theyre now hiring a 2nd Line … Engineer to join their highly skilled, close-knit service desk team . This is a hybrid role , perfect for someone ready to take ownership of escalated tickets while gaining hands-on exposure to Microsoft 365, Azure, networking, virtualisation , and project delivery. Youll be surrounded by experienced engineers and supported to develop toward 3rd Line, cloud, or project roles . More ❯
participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the … teams. Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions. Share insights from customer interactions to improve our product and support experience. Document troubleshooting steps and resolutions clearly for both internal and customer use. Lead root cause analysis and coordinate corrective actions to prevent recurrence. Qualifications Your Experience Mandatory Requirements More ❯
Level 2 Service Desk Engineer Central London - Onsite £38,000 - £42,000 + Paid certifications + Excellent Benefits package! Are you looking to join a fast-paced environment where learning + development is prioritised with lucrative incentives on offer? I'm on the lookout for a dynamic individual to join an established onsite team as a 2nd Line Service … Desk Engineer to provide technical software, hardware, and network problem resolution onsite to a prestigious list of clients. You will be tasked with performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. You'll also provide technical solutions in a user-friendly, professional manner, facilitating one-to-one end user … Activities may include: Log, and Investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service. Provide Level 2 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix. End to end ownership of a customer ticket, identifying the underlying cause and managing the implementation of More ❯
Beverley, East Riding, North East, United Kingdom Hybrid / WFH Options
ClearCourse
Company description: ClearCourse Job description: Are you a tech-savvy problem-solver with a passion for customer support? Were seeking a proactive Software Support Analyst to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands on experience, working … learn about our extensive client list, understanding how we can assist and offer them more commercial and effcienciy opportunities too. Key Responsibilities Deliver outstanding phone, email, and ticket-based support to clients. Install, configure, and maintain SQL and software applications. Diagnose and troubleshoot software issues, ensuring swift resolutions. Provide remote training to enhance clients understanding of our solutions. Maintain … and security fixes. Collaborate with IT teams to optimize software performance and integration. Educate clients on software best practices and updates. What Were Looking For A positive, resilient Software Support Analyst with strong communication skills. Proven ability to learn and work with technical systems. Experience with CRM systems is an advantage. Team management experience Why Join Us? Life Assurance More ❯
remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. Responsibilities: Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure … effective resolution methodology. Qualifications: +4 years of related IT experience in an enterprise or server based environment. Must have 3+ years of recent systems maintenance and end user technical support experience. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Azure, Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft More ❯
technical skills that companies across the UK rely on. You’ll get hands-on training with niche engineering products and develop your expertise to provide specialist desk-based technical support to customers’ field-based engineers. The training is structured and thorough, so within 3 months you will be on course to become the go-to expert for both business … bank holidays Private Medical Health Insurance Life Assurance A 5% employer pension contribution Funded social events Cycle to work scheme What you’ll do You’ll provide technical engineering support to customers by phone, helping customers diagnose faults and resolve these, along with providing installation support if needed. You’ll also support internal teams by providing technical … market. Their products are used where failure isn’t an option, such as power stations, railway depots and cold storage facilities. They have a strong reputation for quality, technical support and after-sales service. To apply, please submit your CV or contact Inform Recruitment directly. More ❯
Responsibilities Ensure maximum uptime for multiple production systems Provide L1/L2 application production support to users for trading, data processing, and IT operations Provide weekend support on a rotational basis and occasional public holiday support Manage, own and frequently follow-up incidents and requests raised to the team. Monitor and follow up critical system alerts; perform … for incident management, change management and response management and writing RCA reports. Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level Provide support in non-office hours during emergency situations. Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user Requirements Very strong sense of … self-discipline, responsibility and integrity. A strong interest in working in crypto technology and financial environments. Min 3-5 years of experience in application support with fintech background Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity. Support experience in applications on Linux environment More ❯
Overview nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers. nscglobal offers a unique business model … as necessary and taking action to resolve exceptions. Candidate must be able to demonstrate the following experience: Has more than 48 month's experience in a Level 3 Deskside Support or similar role or Has gained experience (typically four year's full time or equivalent) as a competent user of computer systems and has demonstrated an aptitude for ICT … local area networks etc.) Proficient with desktop Operating Systems with a working knowledge of common desktop applications (e.g. Microsoft Office, Oracle etc.) The application of automated systems to the support of specific business functions or processes. The management of the interaction between two or more networking systems, computers or other "intelligent" devices. Familiar with Corporate, Industry and Professional Standards More ❯
Role: Digital Engineer/Senior Digital Engineer (Advanced 3D modelling) Specialisms: 3D Modelling, 4D Simulations, 5D Model-Based Quantification, Work Winning/Bid Support Location: Dartford Employment Type: Permanent We're looking for a Digital Engineer or Senior Digital Engineer to join our Central Services team in Dartford, supporting our bid and work-winning activities. … for digital tasks requested company wide and regularly communicating progress and any threats to deadline and delivery. Collaborating with internal and external stakeholders to drive coordinated digital solutions that support project delivery, planning, and communication goals. Translating project information into accurate and detailed 3D and 4D models, incorporating construction sequencing, staging, and logistics. Responsible for the management and development More ❯
Beverley, North Humberside, England, United Kingdom Hybrid / WFH Options
ClearCourse
Company description: ClearCourse Job description: Are you a tech-savvy problem-solver with a passion for customer support? We’re seeking a proactive Software Support Analyst to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands on experience … learn about our extensive client list, understanding how we can assist and offer them more commercial and effcienciy opportunities too. Key Responsibilities Deliver outstanding phone, email, and ticket-based support to clients. Install, configure, and maintain SQL and software applications. Diagnose and troubleshoot software issues, ensuring swift resolutions. Provide remote training to enhance clients’ understanding of our solutions. Maintain … security fixes. Collaborate with IT teams to optimize software performance and integration. Educate clients on software best practices and updates. What We’re Looking For A positive, resilient Software Support Analyst with strong communication skills. Proven ability to learn and work with technical systems. Experience with CRM systems is an advantage. Team management experience Why Join Us? Life Assurance More ❯
IT Infrastructure Engineer - NO SPONSORSHIP IT Department - (Office based five days per week in Watford, Hertfordshire) Permanent role You will need to be available to be in the office 5 days a week and would be expected to be in 5 days during the probationary period. After the probationary period, there would be the opportunity to work 1 day … and be responsible for supporting infrastructure across the hundreds of retail/high street sites and head office in Watford too. Role: Providing business-as-usual third-line IT support to all their town and city sites and head-office users (plus, cover for second-line support, where necessary) Performing server administration, in line with business requirements and … role will require: A thorough understanding of troubleshooting IT problems Enthusiasm and initiative to prioritise and resolve issues quickly Excellent team and communications skills Supporting an IT helpdesk, application support, business intelligence and SAP teams, with complex troubleshooting Hardware and life cycle management of servers and workstation/laptops Administering and supporting e-mail server, Active Directory and business More ❯
in a work-hard, play-hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview Field-based Technical Support Engineers work within our Site Services team, responsible for all 2nd-3rd level on-site customer support. This customer-facing role requires excellent communication skills alongside technical expertise. Support … incident resolution Resolve incidents related to mail applications, Office 365, client/server connectivity, VIP workstation issues, remote access, and networked printers Qualifications 3+ years of on-site IT support experience in high-pressure environments, such as Trading Floors Excellent communication and customer service skills Ability to work independently and make strong technical and business judgments in mission-critical … environments Strong diagnostic and troubleshooting skills Ownership mentality and drive to provide superior support Proficiency with O365, Active Directory, and Exchange Experience creating user accounts, distribution lists, and contacts in Exchange Knowledge of VMWare and desktop imaging tools like MDT or SCCM Understanding of market data platforms (Bloomberg, Reuters, FactSet) and Excel plug-ins Basic networking knowledge of routers More ❯
CRC is a leading Language Service Provider (LSP) with a global presence, offering cutting-edge localisation and translation solutions to businesses worldwide. We are currently looking for a Systems Support Engineer. This is a perfect chance to develop your IT career in a fast-moving professional environment while working as part of a large international team. This is an … entry-level Systems Network Engineer role or suitable for a person with network support experience, who is looking to develop their career in IT. Tasks Assist with 1st and 2nd line systems support tickets. Help build and install new laptops, desktops and printers. Ensure that hardware and software systems are running smoothly. Resolve any system issues that … appear. Support network users. Back up servers, archive jobs, and restore jobs from archives. Assist in providing VPN and remote connectivity. Requirements Degree in IT/computer-related field, or equivalent. Experience with Windows 10/11 and extensive knowledge of Microsoft applications and software/printer installation. Good understanding of TCP/IP and DNS. Proven communication and More ❯
Excellent opportunity for ambitious IT support engineers to join a global IT MSP with a first class reputation for skilling up staff and career progression. On Offer - Salary up to £32k - D.O.E - Company Bonus Scheme - Benefits pack includes healthcare, enhanced annual leave and more - First class skill up opportunities including certification support - Excellent career progression opportunities - Opportunity for … project work not just ticketed support What do I need? - Experience using/supporting the following technologies - Windows OS up to Windows 10 - SCCM - Windows Server - Active Directory & Group Policy - VMWare and/or Hyper-V - Please note that given the nature of the client candidates are subject to security clearance checks O.K. I'm in what's next More ❯
Join an award-winning team based in the North West. You will receive personalised training to become an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career growth will increase. You … Miami, Melbourne, and South Africa, and we're not done yet- we're still growing quickly and consistently. The role You will be an essential member of the Enterprise Support team, engaging closely with clients to handle triage, resolve, and escalate tickets effectively. You will primarily operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting … party software integrations, such as HubSpot, Salesforce, and Zapier, and have the opportunity to set up complex APIs, inbound data, and call flows. As an omnichannel software, you will support a range of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will More ❯
and Linux Public cloud (particularly AWS, Azure beneficial too) Scripting/programming (Powershell, Python, Bash, etc.) Mobile device management controls (MDM/MAM) Video conference and phone systems Desktop support across multiple operating systems - Windows, Mac and Linux White glove, high-touch user support Windows and Active Directory administration Email system administration and support Security and compliance … new platforms and technologies quickly Financial industry experience What's on Offer This role is offering a base salary of up to £70,000 per annum for a Trade Support Engineer. This role requires 5 days on site in Central London. This will be a 3-4 stage interview process. More ❯
Bradford, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Lorien
Lorien are working with a leading services organisation based in Bradford who are currently looking for a IT Support Engineer. This role is an important hire as the business are looking for someone with the 1st line support experience, take ownership of this area to a fully fledged service provided to internal and external customers. Responsibilities 1st line … support Provision of new laptops for new starters and work with HR for induction Logging and processing support calls and requests meeting SLA's Provide full IT systems support Create and maintain key documentation Provide trend analysis of Service desk software and reporting Experience M365 Admin O365 IP Telephone systems Networks Mac OS and Windows Desktop Anti More ❯
Edinburgh, York Place, City of Edinburgh, United Kingdom
Morris Sinclair Recruitment
colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged … filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk/service desk space with the ability … to support up to the first line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking More ❯
Employment Type: Permanent
Salary: £25000 - £30000/annum Up to £30k + Extensive Benefits
Success Services (CSS) team supports over 6,000 companies around the world. If you have a passion for innovation in delivering service excellence with a background in SaaS Application support, we want you on our team! UK SC is required but don't disclose the fact you have SC until requested by Oracle Security Admin team. Who is Oracle … operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers' business objectives. We, the CSS, are expanding the team in the UK to help manage, support and … them achieve their key business process KPI's. What you'll do As a Fusion SaaS Technical Analyst for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer issues directly with customers. A More ❯