1 to 25 of 81 Customer Service Jobs in Hertfordshire

Are you technically minded and keen to start a career within a tech focused position? Do you have previous experience within customer service? Are you keen to join a company with a great culture and team environment? Think Specialist Recruitment are delighted to be working with a dynamic and successful business based within the Watford area. This opportunity … would suit someone who has an interest in technology, has strong communication skills with a good customer focus, and someone who enjoys working within a team. Monday - Friday - 8:30am - 5pm - Hybrid working after training Salary - £24,600 with a benefit of having this reviewed every 6 months Some of the duties will include: Handling customer requests over … by investigation, fault-finding, problem-solving and troubleshooting Creating an audit tail of support requests on the CRM system Liaising with mobile network providers Providing a great level of service Assisting internal and external teams with any queries Working well as part of a team The suitable candidate: Strong communication skills both written and verbal Able to understand, diagnose More ❯

Breakspear regional office in Hemel Hempstead and will require travel to support our projects within the South East region of the UK. Making Possible • Ensure timely response & resolution of customer incidents and service requests are carried out with business-agreed SLAs. • Maintain a high standard of customer service to deliver this support to our business. • Create … log, update, prioritise and resolve incidents or service requests. • Support and collaborate with colleagues, sharing workload and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices. Your technical responsibilities will include: Providing 2nd line support in areas … Server 2016+ specifically Active Directory/Entra ID and folder permissions. • Office 365 experience would be beneficial. • Understanding of VPN, WAN and LAN plus diagnosing faults. • Strong focus on customer service with the ability to manage customer expectations, prioritise conflicting demands and resolve customer tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. More ❯

Job Title: SC Cleared Customer Success Manager Location: Watford/Remote Salary: Competitive, based on experience About the Role We are seeking a Customer Success Manager to join our growing Operational Application Hosting & Support team based in Watford. You'll be part of a dynamic environment supporting, maintaining, and managing a range of enterprise content management software solutions … from on-premises systems to Cloud SaaS offerings. As a Customer Success Manager, you will play a pivotal role in ensuring the delivery of high-quality IT services to our customers. You'll oversee service management processes including incident, request, and problem management, as well as support change management initiatives. The role also involves nurturing customer relationships … leading service review meetings, and driving continuous improvement across service operations. Key Responsibilities Develop and implement ITIL best practices and processes within the support team. Manage complex outsourced and third-party service relationships. Lead and coordinate service delivery teams (without direct reports). Oversee onboarding and transition of new customers. Produce ongoing customer service More ❯

Service Desk Advisor This a lovely company based in Welwyn Garden who are looking for a Service Desk Advisor to join their team as soon as possible. You will only be dealing with business customers in this corporate driven company. In this role, no day is ever the same. There are a wide variety of tasks that will … progress updates to key stake holders at project milestones. Providing out of hours support on a rotational basis (You will be paid for this) Compiling bespoke data reports on customer’s consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage. Raising ad-hoc invoices for department purchases working closely with our finance team. Working with … against our recommended rates. Creating contracts and comparing invoices are correct to completed contracts. Providing telephone and email support to customers. The ideal Person: Good attention to detail Excellent Customer Service and telephone skills Able to multi-task Tenacious in achieving problem resolution and customer satisfaction Good level of numeracy Perks of the role: - Generous bonus More ❯

Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support … Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows/Microsoft and Networking technologies, but your primary role will involve supporting the company’s bespoke Housing Management Software … SALARY: Competitive + Benefits LOCATION: Welwyn Garden City, Hertfordshire (AL7) – 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. As a Service Desk Application More ❯

Junior Technical Customer Service Specialist Salary: £35k Watford We are currently supporting one of our international clients, a leader in smart technology solutions for hospitality environments who is seeking Junior Technical Service Specialist to join their growing technical support team. In this position you will be a key link between customers, partners, and internal technical departments, providing … technical assistance, resolving service requests and ensuring a high level of customer service. THE ROLE What you'll do as a Junior Technical Service Specialist: Provide technical assistance and troubleshooting to customers and partners. Monitor and manage support cases, ensuring timely resolutions. Inspect and analyse returned or faulty products, report findings, and collaborate with other teams on … corrective measures. Share feedback and contribute to service improvements. Maintain accurate and up-to-date customer records and case notes in the system. THE CANDIDATE We are looking for a technical minded, communicative, and proactive individual who enjoys solving problems and working in a fast paced environment. Technical background, experience in engineering, IT, or electronics. Understanding of product More ❯

Technical Customer Support £24'600 We are delighted to be recruiting for a brilliant company based in Watford, they are on the lookout for a new Technical Customer Support. They are looking for someone who has previous customer service experience, as well as someone who has technical experience, or a very natural technical mindset. Do you … within a fast paced working environment? Do you have excellent written and verbal communication skills? Do you have strong organisational skills? If this sounds like you... APPLY TODAY!! Technical Customer Support Duties: Dealing with customer support requests Liaising with mobile network providers Assisting internal and external teams with their queries Delivering monthly quality and quantity targets Technical Customer More ❯

The Customer Success Executive will play a crucial role in supporting clients within the business services industry by fostering strong relationships and ensuring their needs are met. This permanent role requires excellent communication skills and a proactive approach to problem-solving. Full training will be provided. Client Details This is a really exciting opportunity to work with a rapidly … growing start up organisation in the technology sector. Due to continued growth, they are currently recruiting for a Customer Success Executive to join their team on a permanent basis. This is a fast paced, dynamic organisation and would suit someone who is eager to learn and develop, with excellent communication skills and a proactive mindset. Description Onboarding & Implementation: Support … new customers from setup to first success; helping HR teams automate their reference checks quickly and confidently. Customer Relationship Management: Act as the primary point of contact for day-to-day support and account growth, ensuring users maximise value. Product Expertise: Become a platform expert, providing proactive guidance, training sessions, and troubleshooting to help customers get the best results. More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on … pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts More ❯

Job Title: Service Engineer Location: Welwyn Garden City, Herts Salary: £35,000 - £43,000 per annum +Company Vehicle Contract: Permanent, Full-time, Monday -Friday, 37.5 hours per week/Some flexibility maybe required/(Monday-Friday 08:00-17:00) Service Engineer: Do you have experience working in a Service engineering role? Are you familiar working with … video platforms: Axis, Genetec, Avigilon, Bosch, or Milestone before? Are you experienced in delivering maintenance visits and have strong attention to detail? Do you pride yourself on providing outstanding customer service and problem solving skills? Does a varied role, where you’ll be working in London, with flexibility to travel across the UK and occasionally abroad appeal to … excellence in high quality installations and maintenance contracts for prestigious clients across many sectors. As they continue to expand at this exciting time of growth they are looking for Service Engineers to join their field based engineering team. Technical Expertise: Proven ability to manage reactive service calls and demonstrate exceptional fault-finding skills on enterprise-level security systems. More ❯

Technical Support Engineer - 1st/2nd Line - Managed Service Provider Environment Technical Support Engineer - Our client is a successful managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional Technical Support Engineer to operate within their client support function. IDEALLY you will be employed (or recently employed) in a … Managed Service Provider (MSP) environment. Technical Support Engineer - Provision of 1st Line Helpdesk to 2nd Line support - Operating within a flat management structure, the ideal candidate will: • Enjoy providing remote and telephone support to a varied clientele • Have the ability to assist with project managing installations and upgrades • Have a very good working knowledge of PCs and Windows networking More ❯

position and this time it's a hybrid role that will give you exposure to both sides of the coin in their data team. We're recruiting for a Customer Data Administrator to join this company in Hemel Hempstead, working in a role where you'd be working with various departments and playing quite an integral part in making … sure that the day-to-day operations of the business are moving along smoothly. In this role you'd be supporting on both digital customer enquiries and also heavily involved in their CRM operations, making this the ideal role for someone customer focussed with good people skills, who is interested in a techy, data and admin involved role. … weekly, every Friday. We are recruiting immediately for this role and looking to get someone started in this role asap. What to expect day to day? Maintain and update customer records on SAP Support with CRM onboarding, training and implementation Preparation of reports, dashboards, KPI info etc. Live-chat and web-chat management and administration on the e-commerce More ❯

will be well mentored and will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas this will include support,customer service and project work. Reporting to the lead consultant/managing director your duties will include: Install, support and service business customers Handle telephone calls and emails … regular checks and processes Provide 1st line support to clients - via telephone, email and remote working Provide onsite support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with clients Additional duties as deemed appropriate to the role and business need Part of this role includes the … requirement to maintain excellent relations with the customer and other resolver groups, guiding and aiding effective incident resolutions. As the first line of contact with customers you must always maintain a professional and corporate image of the company. Training Level 3 Information Communications Technician Apprenticeship Standard: The classroom training for the ICT apprenticeship comprises of 4 modules Each module More ❯

Role: Service Desk Advisor Location: Welwyn Garden City Hours: Monday to Friday, 37.5 hours, fully office based Salary: £24,000 + bonus between £2,000 - £2,500 per year An excellent opportunity has now arisen for a Service Desk Advisor to join a well established client based in Welwyn Garden City. Duties of a Service Desk Advisor … stake holders at project milestones. Providing out of hours support on a rotational basis Occasional site visits to assist with installations and diagnosing faults. Compiling bespoke data reports on customer’s consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage. Raising ad-hoc invoices for department purchases working closely with our finance team. Working with … our recommended rates. Creating contracts and comparing invoices are correct to completed contracts. Providing telephone and email support to customers. What we would like from you: Previous experience within Customer Service role/environment Strong attention to detail Excellent telephone skills Able to multi-task Tenacious in achieving problem resolution and customer satisfaction Good level of numeracy More ❯

be working on a programme of works to deliver future information and communication technology services. This is a great opportunity for an individual who has previously worked on a service desk/helpdesk where it has been a busy environment with lots of tickets/requirements coming in that need to be actioned and resolved promptly. Some of the … and allocate the appropriate group(s) for action, maintaining accurate status on NG Baileys Management System. Proactively seeking closure and completion of each order in line with the associated Service level agreements (SLA's). Ensuring all change requests raised during the implementation are validated and agreed with relevant parties before commencement of additional work. What we're looking … for: Superb organisation skills Good Microsoft Office suite skills Demonstrable customer service skills Previous administration experience in a similar role Experience of resource scheduling Good understanding of UK geography Security Clearance or willing to go through the process Ideally: Previously worked to operational level agreements or service level agreements Previously provided support on a service/ More ❯

Your new company Are you a detail oriented and customer focused professional looking to make an impact in a fast paced environment? My client is seeking a Help Desk/Contract Administrator to join their team and provide administrative support across their operations Your new role Deliver excellent customer service to internal and external stakeholders Manage job … and training matrices Assist with monthly client reporting and billing Contribute to financial performance improvements and KPI tracking What you'll need to succeed Previous experience in administrative or customer facing roles Strong customer focus and communication skills. Self motivated, organised, and detail oriented. Able to work independently and as part of a team. Calm under pressure, adaptable More ❯

Customer Success Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer success or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team that … provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks: Support your … customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create and manage cases in Dynamics More ❯

Orthopaedics, Sports Medicine, ENT and Advanced Wound Management. Job overview Outside Remote Daily rate negotiable Working as part of a team and reporting to the Director of HR Technology Service Delivery and Global HCM Product Owner, this role will be responsible for providing excellent customer service and performing Key HR deliverables related to Workday HCM and all … core processes. With a customer-focused and professional manner, this role will be the first point of contact for HR Tech queries from our customer base comprising employees & managers at all levels and from all areas of the business. Duties will include delivering Workday enhancements under appropriate Change Management practices, small projects, educating our people on the use … processes. Having excellent organizational and administrative skills this person will manage different initiatives, including HR Projects, assuming the role of Functional lead and supporting hypercare activities Execution of HCM Service Delivery Deliver, support, and maintain HCM initiatives, including the implementation of the HR Projects First point of contact to our HR stakeholders and customer base for HCM queries More ❯

concepts and platforms like VMWare or Microsoft Hyper-V. A logical approach to problem-solving and a strong desire to learn and develop new technical skills. Excellent communication and customer service skills, with the ability to support non-technical users. BSc/BA in computer science or equivalent preferred. More ❯

4+ years related experience in a sales role Computer literacy with a degree of proficiency in excel and the general Microsoft Office suite, database management and CRM Excellent communication, customer service, interpersonal and writing skills Able to communicate USP’s clearly, with good presentation skills Excellent organisation, communication and problem-solving skills Self-motivated and adaptable to be More ❯

4+ years related experience in a sales role Computer literacy with a degree of proficiency in excel and the general Microsoft Office suite, database management and CRM Excellent communication, customer service, interpersonal and writing skills Able to communicate USP’s clearly, with good presentation skills Excellent organisation, communication and problem-solving skills Self-motivated and adaptable to be More ❯

4+ years related experience in a sales role Computer literacy with a degree of proficiency in excel and the general Microsoft Office suite, database management and CRM Excellent communication, customer service, interpersonal and writing skills Able to communicate USPs clearly, with good presentation skills Excellent organisation, communication and problem-solving skills Self-motivated and adaptable to be able More ❯

4+ years related experience in a sales role Computer literacy with a degree of proficiency in excel and the general Microsoft Office suite, database management and CRM Excellent communication, customer service, interpersonal and writing skills Able to communicate USP’s clearly, with good presentation skills Excellent organisation, communication and problem-solving skills Self-motivated and adaptable to be More ❯

SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products. Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner. With … Location USA - Roseville, CA; Tampa, FL; West Chicago, IL UK, Germany, Netherlands, Poland, Republic of Ireland. Purpose of Role The Business Solutions Advisor is responsible for maintaining the existing customer base and developing new profitable business for the Company. Reporting to Senior Commercial Director and/or Commercial Manager Principal Accountabilities Develop and secure new revenue-generating business opportunities … through quizzes or role-playing sessions. This ensures they're building a strong foundation for discussing offerings. Client Meeting or Demos Conducted: For a new hire, having experience with customer-facing interactions is valuable, so tracking this can encourage them to gain practice with presentations or product demos. Key Relationships Internal – Sales and Marketing staff, Client Operations, Field Service More ❯

recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support More ❯