1 to 25 of 1,153 Customer Experience Jobs in London

future enterprise change and digital delivery initiatives. The role suits a fast-learning, highly personable analyst with a strong focus on agile software delivery, stakeholder engagement, wireframing capabilities, and experience defining and shaping system capabilities – particularly across Microsoft Dynamics 365 and Power Apps. Key Responsibilities Software & Capability Delivery • Collaborate with stakeholders to gather and refine business requirements for new … end solution lifecycle across business operations, digital systems, and service workflows Delivery Alignment & Backlog Management • Manage backlog in Azure DevOps, ensuring readiness for sprint planning, development, and testing (Jira experience advantageous for those new to ADO)• Collaborate directly with business stakeholders and development teams to refine backlog items and ensure clarity, feasibility, and successful executionBusiness Analysis & Solution Design• Use … and wireframing expertise. You will:• Create wireframes, screen flows, and journey mock-ups to express design intent• Accelerate stakeholder feedback through visual assets• Support design alignment when UX or CX resources are unavailableTools may include Figma, Balsamiq, Visio, Lucidchart, or similar. Essential Skills & Experience • Experience as a BA in software development, change management, or digital transformation projects• Strong More ❯

PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performance metrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship-building skills, and thrives in a fast-paced, dynamic … environment. This role offers the opportunity to significantly impact Amazon's delivery infrastructure and shape the future of customer convenience across Central Europe. Join us in transforming the future of the pickup and returns network across Central Europe. Key job responsibilities Working within one of the fastest growing areas of Amazon, you will play a leading role in building … up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management to ensure the best possible customer experience throughout the complete project life-cycle. - Manage customer-impacting projects through internal and external stakeholders. BASIC QUALIFICATIONS - A degree - Advanced proficiency in written and verbal German More ❯

PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performance metrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship-building skills, and thrives in a fast-paced, dynamic … environment. This role offers the opportunity to significantly impact Amazon's delivery infrastructure and shape the future of customer convenience across Central Europe. Join us in transforming the future of the pickup and returns network across Central Europe. Key job responsibilities Working within one of the fastest growing areas of Amazon, you will play a leading role in building … up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management to ensure the best possible customer experience throughout the complete project life-cycle. - Manage customer-impacting projects through internal and external stakeholders. BASIC QUALIFICATIONS - A degree - Advanced proficiency in written and verbal German More ❯

to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account management team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection activities across marketplaces, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. … best practices to total Total Consumer Electronics • Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction. • Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience. • Design and execute business strategies across multiple marketplaces, coordinating large cross-functional teams of … metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources. • As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships. • Identify new growth opportunities and create customized solutions for scaling across the organization. • Partner with internal teams More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Design and execute experiments to test marketing hypotheses : Design, develop, and implement a range of experiments which will test and validate hypotheses across channels, segments and … audiences which will derive actionable insights and decision making. Develop predictive models: develop, test and implement predictive models to inform business decisions, such as customer segmentation, retention models and customer lifetime value. Communicate results and engage with stakeholders : Effectively communicate complex technical concepts and findings to both technical and non-technical stakeholders. Present insights and recommendations in a … optimal techniques, tools and methodologies. Leverage the full potential of our marketing performance and insights that can be gained from our data. What we're looking for Marketing background: experience in working with marketing data. An understanding of marketing channels and what makes a successful campaign. The ability to identify trends in marketing activity, channels and audiences. Be familiar More ❯

news channel and supply and demand data. You can learn more about ICIS at the link below. About the Team: Our teams are fueled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and … reduce risks. Requirements: A team player who works collaboratively Demonstrated success in managing multiple deliverables concurrently and prioritising effectively Detail orientated with strong problem-solving skills and innovative thinking Experience in partnering with a diverse team in multiple locations Capable of providing coaching and support to transfer technical & data knowledge Demonstrate significant experience with Data Management, Data Governance More ❯

Verisk Analytics is a multinational data and analytics risk assessment company and a leading source of information about insurance risk. To serve our clients, we draw upon our vast experience in data management and predictive modelling to offer decision analytics to the insurance industry through underwriting to claims management in personal lines, commercial lines, and the London market. In … aerial imagery and geodemographic data. In claims solutions we support end-to-end claims handling with analytics and automation tools that streamline workflow, improve claims management and support better customer experiences. We also provide a fraud detection service across multiple perils and lines of business. Using intel processing, real-time fraud analysis and image forensics we help detect fraud … your successes can be applied to new data with minimal effort Create clear and easy to understand reports. Verbally present analysis ideas, progress and results to colleagues. Qualifications Skills & Experience Masters/PhD in maths, science or analytics related discipline Solid programming experience ideally with Python and SQL Experience with data manipulation and validation as well as More ❯

business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and … and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM … SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead More ❯

Client Insights Managers, Marketing Senior representatives of Private & Commercial Banking and Wealth Management Heads of Platform Business Architect/Technology Architect Project Managers and SMEs Person Specification Knowledge/Experience/Skills: Comprehensive Understanding of the Financial Services Industry : Wealth Management, Private Banking & Commercial Banking. While not essential, this knowledge is highly desirable. Familiarity with Financial Services Regulations : Including … GDPR/Data Protection, Vulnerable Clients, and related compliance requirements. Experience with Fintech Systems : understanding or experience with Core Banking systems, client-facing banking platforms, investment platforms, and CRM systems. While not essential, this knowledge is highly desirable. Proficiency in Business Analysis Techniques : Adept at applying key Business Analysis tools and methodologies. This includes process mapping, requirements gathering … techniques, gap analysis, and financial appraisal techniques. Data Analysis Competence : Knowledge of data analytics and proficiency in using tools for data analysis and visualisation. Change and Transformation Exposure : Significant experience working within a change and transformation environment, with a fundamental understanding of change delivery frameworks and methodologies (Waterfall and Agile). Demonstrated Success in Similar BA Roles : Evidence of More ❯

Generation Centre of Excellence, reporting to the Director of Marketing Data Enablement & Automation. This role collaborates closely with the broader Enterprise and Divisional marketing teams across Martech and Digital Experience and plays a critical bridge function between strategy and technical execution. While technically adept, this role sits within the Marketing team and represents the business's strategic interests. Through … Adobe Experience Cloud tools-including RTCDP, AEM, and Target-our team operationalizes enterprise-wide personalization, driving real-time, audience-centric digital engagement at scale across global web properties. Responsibilities and Impact: Develop a comprehensive strategy for web personalization aligned with business goals and user needs. Analyze user data and behavior to guide the creation of targeted, personalized experiences. Define … Required Qualifications: Bachelor's degree in any field; Adobe Target Architect Certification strongly preferred 7+ years in technical product management roles, including 2+ years leading Adobe Target implementations Deep experience with Adobe Target architecture, configuration, and campaign execution Hands-on knowledge of Adobe Analytics and/or Google Analytics Familiarity with JavaScript, HTML, CSS, jQuery, and Data Layer structures More ❯

to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you're ready to embark on an exciting journey that blends strategy with real-world impact, we want you on … Player: Work collaboratively with colleagues across various functions, sharing knowledge and insights to drive collective success and foster a culture of innovation. Qualification Qualifications and Skills Strategic Project Involvement: Experience in supporting or leading strategic initiatives that drive successful outcomes, particularly in the context of Data & AI. Industry and Business Acumen: A solid understanding of global economic, technological, and … develop pragmatic solutions that address clients' strategic challenges. Communication Excellence: Exceptional verbal and written communication skills, with a talent for presenting ideas clearly and persuasively to diverse audiences. Recent experience of work relating to any of the following topics is a plus: Strategic Vision & Board Papers: Contributing to development of board papers and strategic visions that leverage Data and More ❯

Your career as the Head of GTM Operational Excellence at Booksy will give you the unique opportunity to be the architect of how we accelerate revenue growth and elevate customer experiences across our global markets (UK, France, Spain, Poland). You'll be instrumental in shaping our go-to-market strategy, leveraging cutting-edge AI and automation to build … We're looking for a visionary leader who thrives on transforming complex processes into seamless, scalable solutions. You'll own the strategic roadmap for our GTM tech stack (CRM, CX, marketing automation, sales enablement, billing systems), ensuring every tool aligns with our ambitious business objectives and enhances our ability to empower beauty and wellness professionals worldwide. This role is about …/ML concepts and RPA tools (like Zapier/Make), with a proven track record of implementing agentic AI. Deep mastery of GTM tech stacks, including Salesforce, HubSpot, Marketo, CX Tools (like Zendesk), and CPQ tools. Proven expertise in process optimization methodologies such as Lean Six Sigma and workflow mapping. A strategic vision that translates complex business goals into clear More ❯

BIE, category processes, and operates at scale across standardized workstreams. This opportunity is ideal for candidates seeking a steep learning curve, expanding their knowledge of retail, e-commerce, and customer behavior, and deriving insights from data to influence key business decisions for Amazon customers and drive continuous improvement through data analysis. Are you customer-obsessed, flexible, smart, analytical … strategic yet execution-focused, and passionate about e-commerce? If so, join us in our mission "to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices". Key job responsibilities A Process Specialist in the Category team is … decisions. Ensuring data accuracy by validating data for new and existing tools, and understanding Amazon's data resources to know how, when, and which to use. Collaborating with category, customer service, marketing, and finance teams to understand business requirements and provide analyses. Understanding Amazon business trends and recommending strategies to stakeholders to foster growth. Developing and executing analyses to More ❯

about the complex processes and systems running behind the scenes to power our operations? If so, this role is for you! • Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers, and surpassing customer expectations is our passion. • We improve customer experience by continuously optimizing the … assess impactful defects, define and implement short and long-term improvement plans. • Defects Reduction connects with core operational organizations responsible for our fulfillment centers, internal and external transportation capabilities, customer returns, and finance teams. • We obsess about our end-to-end supply chain to make it efficient, drive out defects for our customers, and continuously reduce waste from processes. … North America. This role requires navigating highly complex, strategic scope across the end-to-end supply chain, understanding core operational activities, exposing defects and inefficiencies, surfacing tradeoffs between cost, customer experience, growth, and long-term profitability. The role includes 80% analytical activities and 20% stakeholder/project management. Key job responsibilities Data Analytics: - Autonomously develop and lead design More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

execution. EU STEP also manages the EU Commercial Carriers portfolio. As part of the EU speed team, our main objective is to offer the right speed, for the right customer on the right selection in the most cost-efficient manner. • Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of … our customers, as surpassing their expectations is our passion. • We improve customer experience through continuously optimizing the complex movements of goods from vendors to customers throughout Europe. • We are focused on Amazon most complex problems, processes and decisions. We work with fulfillment centers, transportation, software developers, finance and retail teams across the world, to improve our logistic infrastructure … identification of improvement opportunities among dozens of dimensions About the team . BASIC QUALIFICATIONS Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience in program or project management Experience working cross functionally with tech and non-tech teams Experience in defining and implementing process improvement initiatives using data and metrics More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team: We are a collaborative, inclusive, and globally distributed team passionate about solving real-world problems through technology. We value diverse perspectives, continuous learning, and a supportive environment where everyone can thrive. Our team works closely with clients and internal partners to deliver … and process improvements. Stay current with relevant technologies and industry trends. Mentor peers and support knowledge sharing across the team. Requirements: Bachelor's degree in Computer Science or equivalent experience in a related field. Experience in technical consulting or client-facing technical roles. Understanding of the Software Development Life Cycle (SDLC). Experience with Windows and Linux More ❯

architecture, and driving the implementation of scalable and user-centric features. You'll collaborate closely with product managers, designers, and engineers across the stack to deliver seamless, high-quality customer experiences. You'll lead by example, mentor engineers, and ensure the platform is performant, maintainable, and adaptable as our business grows. Our team works collaboratively and values in-person … high standards of quality in all deliverables. Performance & Optimisation: Continuously monitor and optimise both front-end and back-end code for speed, scalability, and performance. Focus on improving user experience through performance tuning and engineering efficiency. Strategic Vision & Direction: Collaborate with senior stakeholders to define the long-term vision and strategy for the engineering team, ensuring alignment with company … goals and customer needs. Drive change and improvements, promoting the adoption of modern frameworks, practices, and tools to elevate the development process. Contribute to strategic initiatives regarding platform evolution, scalability, and future growth. Proven experience in a senior engineering leadership role, preferably in a fast-paced startup or scale-up environment. Strong technical expertise in software development, with More ❯

Wharf) and Edinburgh The EY Financial Services AI & Data team is expanding and creating distinctive advisory propositions tailored to market demands. We are seeking outstanding Senior Consultants with substantial experience in AI & Data solution design and implementation, particularly within the wealth and asset management sector. This role will enable you to contribute to our team's ongoing growth and … technologies and data-driven insights to drive innovation and enhance decision-making across the organization. Our focus is on delivering actionable intelligence that empowers teams to optimize performance, improve customer experiences, and achieve strategic objectives. Data Architecture & Engineering - Focusing on next generation data solution architecture design and implementation Data Management & Strategy - Supporting our clients with Data Strategy, Data Governance … the ability to communicate complex concepts clearly and effectively, both verbally and in writing. To qualify for the role you must have some or all of the following: Proven experience in wealth and asset management, with a good understanding of investment strategies and the end-to-end value chain to effectively advise clients on modernising their Data platforms. Advanced More ❯

better working world. The EY Financial Services AI & Data team is expanding and creating distinctive advisory propositions tailored to market demands. We are seeking outstanding Senior Consultants with substantial experience in AI & Data solution design and implementation, particularly within the wealth and asset management sector. This role will enable you to contribute to our team's ongoing growth and … technologies and data-driven insights to drive innovation and enhance decision-making across the organization. Our focus is on delivering actionable intelligence that empowers teams to optimize performance, improve customer experiences, and achieve strategic objectives. Data Architecture & Engineering - Focusing on next generation data solution architecture design and implementation Data Management & Strategy - Supporting our clients with Data Strategy, Data Governance … the ability to communicate complex concepts clearly and effectively, both verbally and in writing. To qualify for the role you must have some or all of the following: Proven experience in wealth and asset management, with a good understanding of investment strategies and the end-to-end value chain to effectively advise clients on modernising their Data platforms. Advanced More ❯

Business Analyst , Customer Experience and Business Trends (CXBT) Capability Team Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Customer Experience and Business Trends (CXBT) Capability team is looking for an experienced, talented and highly motivated individual to join our … Global Capability team based in Bangalore. As a Business Analyst (BA) , you will contribute to critical global services that measure Amazon's end-to-end Customer Experience. This role will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will … enable business and leadership to make investment and strategy decisions - Develop and automate market-segment reports to enable business team to understand impact of targeted initiatives About the team Customer Experience & Business Trends (CXBT) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience, globally. We are More ❯

Senior CRM & CX Manager, Global CIX (Mat Cover) Ref #: W162740 Department: Data Analytics City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren … culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview Job Title Senior CRM & CX Manager, Global CIX (Maternity Cover) Location London What began more than 50 years ago with a collection of ties has grown into an entire world, redefining the American style. Ralph … for all brands and channels across our global organization. As part of the Global CIX organization, we are seeking an experienced, passionate and highly organised individual to join the CX Strategy function. The successful candidate will be a data literate and analytically minded individual who will help develop and deliver critical customer centric and data projects enabling the CX More ❯

As a Customer Journey Strategy Senior Manager , you will lead a team to develop strategies and deliver exceptional customer experiences across key end-to-end journeys. You will collaborate with journey owners, design leads, product, operations, and other teams to co-create integrated solutions aligned with business goals and customer needs. Leveraging data and insights, you will … drive customer-centric solutions that address pain points and adapt to evolving customer expectations. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. You will foster collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritize and implement strategic initiatives. Additionally … Facilitation and storytelling skills to communicate journey narratives effectively. Knowledge of agile practices and ability to thrive in cross-functional environments. Highly valued skills may include experience with CX tools such as Figma, Adobe Analytics, and Qualtrics, as well as analytical and creative problem-solving skills with a strong customer empathy. Proficiency in Jira and Confluence is also More ❯

As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with … business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration … to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You More ❯