Software Engineer - Front End Infrastructure London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service … and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in … and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are looking for a Frontend Engineer More ❯
Manager will play a critical role in scaling content creation using AI tools to generate, refine, and distribute compelling content tailored to our Ideal Customer Profile. You'll manage and own the content calendar and distribution workflows, ensuring the steady delivery of engaging and insightful content that supports demand … Marketing, Sales, Product) to align content with GTM strategies, campaigns, and launches. Strategic Input & Optimisation Propose new content ideas aligned with industry trends and customer pain points Use SEO tools and AI capabilities to identify content gaps and opportunities Analyse content performance to refine future topics, formats, and channels … narratives that support strategic messaging and lead generation Ensure brand consistency and tone across all content outputs. Key Requirements: Minimum of 2-3 years experience in a B2B role. Proven experience managing and refining AI-generated content. Strong editorial judgement and attention to detail across multiple formats. ExperienceMore ❯
application architectures and integration approaches? Are you familiar with best practices for applications, servers, and networks? Do you want to be part of a customer-facing technology team ensuring AWS's success as a leading technology organization? If so, you might be the person we are looking for! We … are a team of passionate, smart individuals who believe world-class support is critical to customer success. WHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new challenges, including: Applying advanced troubleshooting techniques for tailored customer solutions. Interacting with leading engineers worldwide. Partnering with … teams to reproduce and resolve issues. Providing feedback to improve AWS services. Driving communication during critical events. Leading projects to enhance support processes and customer experience. Creating tutorials, videos, and articles for the developer community. Handling complex customer problems spanning multiple AWS services. WHY AWS SUPPORT? This is More ❯
systems used in transportation, security, and industrial applications. This role ensures delivery of high-quality service operations, installation, maintenance, and support while maintaining strong customer satisfaction and compliance with regulatory standards. SPECIFIC FUNCTIONS OR DUTIES Lead a team of field service engineers and regional service managers to support installation … escalation processes, root cause analysis, and field fixes for critical issues. Partner with Engineering, Manufacturing, Quality, and Product teams to improve system reliability and customer experience. Ensure compliance with safety standards, radiation regulations, and local laws where systems are deployed. Drive team training and certification programs to ensure deep … level agreements (SLAs), and cost control targets. Support pre-sales and post-sales activities as a technical service leader for system lifecycle planning and customer engagements. Collaborate with logistics and supply chain teams to ensure parts availability and delivery for field service operations. Implement digital tools and field service More ❯
systems used in transportation, security, and industrial applications. This role ensures delivery of high-quality service operations, installation, maintenance, and support while maintaining strong customer satisfaction and compliance with regulatory standards. SPECIFIC FUNCTIONS OR DUTIES Lead a team of field service engineers and regional service managers to support installation … escalation processes, root cause analysis, and field fixes for critical issues. Partner with Engineering, Manufacturing, Quality, and Product teams to improve system reliability and customer experience. Ensure compliance with safety standards, radiation regulations, and local laws where systems are deployed. Drive team training and certification programs to ensure deep … level agreements (SLAs), and cost control targets. Support pre-sales and post-sales activities as a technical service leader for system lifecycle planning and customer engagements. Collaborate with logistics and supply chain teams to ensure parts availability and delivery for field service operations. Implement digital tools and field service More ❯
searching for someone who is not afraid to share ideas, enjoys collaborating with cross-functional teams to develop real-world solutions and provide positive customer experiences. Responsibilities: Infrastructure Management: Design, build, and maintain scalable, reliable, and secure cloud infrastructure. Expand and evolve Cloud environments to accommodate changing business needs. … languages such as Bash, Powershell, Python, Golang. Knowledge of IaC and configuration automation such as Terraform, CloudFormation and Ansible. Knowledge of monitoring best practices. Experience with workloads containerisation. Experience with serverless patterns. Excellent teamworking and communication skills. Proactive, can-do attitude. Preferred Knowledge: Experience supporting Windows based … workloads with automation. Experience configuring, automating and supporting B2B technology like Magento, VTEX, CommerceTools, etc. Good understanding of payments/banking ecosystem (Africa/LatAm). Experience working within compliance environments such as ISO27001, SOC2, PCI-DSS. Even if you don't meet every requirement, we still encourage More ❯
of the new business revenue in EMEA. Collaborate with internal teams, including marketing, sales, product, and creative, to ensure cohesive messaging and consistent brand experience across all channels. Oversee the creation of compelling and engaging content for marketing campaigns, including copywriting, visual assets, and multimedia content, tailored to specific … automation tools and technology platforms to streamline campaign execution, track performance metrics, and optimize marketing initiatives for maximum impact. Analyze campaign performance metrics and customer insights to identify trends, opportunities, and areas for optimization. Use data-driven insights to refine marketing strategies and improve campaign effectiveness. Provide regular performance … meet quality standards and deadlines. Grow brand awareness in primary target regions and verticals. What you need to bring to the team: 10+ years experience in Demand Generation and Brand Marketing in the European market. Previous experience in Wholesale, Retail or Fashion is preferred. Previous employment in B2B More ❯
websites to grow their business. At Bókun, we are committed to delivering innovative solutions that empower our clients to grow their businesses and enhance customer experiences. As a key player in travel technology, Bókun combines the agility of a startup with the stability of a publicly traded organisation. We … business, UX or UI challenges. Use data to generate actionable insights. Leverage user research, conduct user testing, and gather feedback to continuously improve the experience and champion the voice of the customer. Drive meaningful outcomes for the business by connecting product functionality and goals to the strategic objectives. Work … and business quality issues. Partner with the rest of the Product organization to continuously improve our processes and introduce new ways of working. Skills & Experience 4+ years of product management experience using agile methodologies. Strong logical reasoning, attention to detail and problem-solving skills. Curiosity driven mindset that More ❯
websites to grow their business. At Bókun, we are committed to delivering innovative solutions that empower our clients to grow their businesses and enhance customer experiences. As a key player in travel technology, Bókun combines the agility of a startup with the stability of a publicly traded organisation. We … business, UX or UI challenges. Use data to generate actionable insights. Leverage user research, conduct user testing, and gather feedback to continuously improve the experience and champion the voice of the customer. Drive meaningful outcomes for the business by connecting product functionality and goals to the strategic objectives. Work … and business quality issues. Partner with the rest of the Product organization to continuously improve our processes and introduce new ways of working. Skills & Experience 4+ years of product management experience using agile methodologies. Strong logical reasoning, attention to detail and problem-solving skills. Curiosity driven mindset that More ❯
raising money for a variety of charities across the UK. This is an exciting opportunity to make a real impact in a fast-paced, customer-focused digital environment. THE ROLE This Senior Product Analyst will play a key role in shaping strategy and innovation across the website and app … focusing on app development and customer retention. You’ll work on developing new propositions and customer experiences, pricing test/product performance/customer behaviour analysis and conduct AB tests to drive improvements. You’ll need to have advanced SQL to uncover insights from large datasets. SKILLS … + EXPERIENCE Strong and advanced SQL required (Windows functions a nice to have) Experience with AB testing and experimentation Strategic mindset with commercial acumen (e.g. understanding LTV) Creativity and drive to innovate and improve products HOW TO APPLY If this sounds like the role for you, swiftly send More ❯
raising money for a variety of charities across the UK. This is an exciting opportunity to make a real impact in a fast-paced, customer-focused digital environment. THE ROLE This Senior Product Analyst will play a key role in shaping strategy and innovation across the website and app … focusing on app development and customer retention. You’ll work on developing new propositions and customer experiences, pricing test/product performance/customer behaviour analysis and conduct AB tests to drive improvements. You’ll need to have advanced SQL to uncover insights from large datasets. SKILLS … + EXPERIENCE Strong and advanced SQL required (Windows functions a nice to have) Experience with AB testing and experimentation Strategic mindset with commercial acumen (e.g. understanding LTV) Creativity and drive to innovate and improve products HOW TO APPLY If this sounds like the role for you, swiftly send More ❯
business across the UK. We're looking for someone to exceed revenue quotas through the generation of new logo sales across our portfolio of CX, CCaaS, AI & Digital products. This is an incredible opportunity for someone to lead the way in a new territory for us. As an Account Executive … at NICE you will possess the knowledge and the aptitude to understand new and existing customers' needs for our digital solutions portfolio, improving their customer's experience while articulating new and innovative ways of solving the customers' business challenges. You will help define strategies that fit their strategic … About NICE NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+billion financial More ❯
consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient … improve ways of working and embed a culture of learning and safety. Leading strategy and implementation for agile adoption across organisations Outcome-driven, with experience delivering early value utlising fast feedback loops and data-driven decisioning Facilitate Agile planning and day-to-day delivery events, promoting DevOps practices where … agility. Excellent communication skills in order to develop relationships with senior business stakeholders, including who may have priorities which may not align with yours. Experience in Leadership coaching Collaborate closely with Product Owners and stakeholders to align on priorities and deliver real value. Identify delivery challenges and drive meaningful More ❯
to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. In this Data Scientist role you will be capable of using GenAI and other techniques to design, evangelize, and implement and scale cutting … understand the business problem, help and aid them in implementation of generative AI solutions, deliver briefing and deep dive sessions to customers and guide customer on adoption patterns and paths to production. Create and deliver best practice recommendations, tutorials, blog posts, publications, sample code, and presentations adapted to technical … business, and executive stakeholders. Provide customer and market feedback to Product and Engineering teams to help define product direction. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates More ❯
outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, NVIDIA, Lenovo, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale. While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that … makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback … advance your career. Data-Driven Insights: Track your progress, analyze data, and refine your approach to maximize your impact. Skills and Requirements: SaaS Sales Experience: at least 6 months of SDR/BDR experience in SaaS in a quota-carrying sales role, demonstrating your ability to achieve results. More ❯
Lead OTT Broadcast Support Engineer - Contract Opportunity Execute multiple concurrent streaming events; independently manage high-priority events to ensure top-tier customer experience. Collaborate with senior engineers and cross-functional teams on high-severity support issues, focusing on immediate mitigation and long-term resolution. Deliver detailed reports to leadership … audio/video defects. Support video operations and maintenance, with a focus on automation and process improvement. Generate system and support performance reports. Coordinate customer communications and workflows, ensuring service level agreements are met. Create and maintain internal documentation, including knowledge base articles, operational procedures, and training materials. Support … onboarding of new services or properties, ensuring readiness through documentation, tooling, and training. Basic Qualifications 4+ years of IT support operations experience, including 2+ years in a Level-2 escalation role. 2+ years of experience leading a support team in a network operations or similar environment. Proficiency in More ❯
most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI's Consumer & Market Intelligence and Experience & Transformation groups provide data, software and consulting services to improve our clients' sales and marketing programmes. We help clients find, retain and grow profitable … in the UK and overseas. C&MI and E&T Groups help clients shape the vision, define the strategy and deliver a truly integrated customer experience. Our services are based on in-depth understanding of individual consumer behaviour and marketing technology which influence the way consumers buy products and … Integrated Marketing Group (IMG) who will bridge the gap between the Software Engineering team and our customers. You will spend time working with each customer closely to understand their challenges fully. Who we are: At CACI we do amazing things with data. We are experts in all things consumer More ❯
ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply … Video meets the highest standards for content publishing. This includes owning future-proofing the digital supply chain, setting spec requirement roadmaps, improving partner delivery experience, and delivering programs that drive innovation and efficiency that enhance the global customer experience. The Partner Operations Organization within Prime Video is looking … teams, defining and distributing new workflows, and partnering with product and technology teams to deliver value for the customer. The successful candidate should have experience within the digital supply chain, with a passion to innovate, and tackle complex problems. They will successfully deliver and drive updates within Prime Video More ❯
work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs. The role Drive the strategic development of the motor claims process and implement automation technologies, digital solutions, and innovative strategies. Optimize operational … efficiency, reduce claims processing time, enhance customer satisfaction, and improve overall claims management performance. Leverage innovative technology to create a seamless, user-centric experience while maintaining high-quality service standards. Support the technical performance of damage heads (First Party, Third Party Damage, or Personal Injury) through market, legal … automation strategies for motor claims. Identify and evaluate modern technologies, including AI, to streamline claims handling. Align digital strategies with broader business goals and customer needs. Lead implementation of digital tools and automated workflows from FNOL to settlement. Collaborate with IT, vendors, and partners to design and deploy digital More ❯
from our London office, we'd love to hear from you! About the team Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon … s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it's in our nature to learn … BASIC QUALIFICATIONS - Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Cybersecurity or related technical degree or equivalent; or 3+ years equivalent technology experience - Strong understanding of security concepts with a security mindset. - Strong understanding of computer and network weaknesses and mitigating controls. - Strong ability to understand risk More ❯
and other materials. YOU MIGHT BE A FIT IF YOU HAVE: Excellent spoken and written German skills required. Appetite for reaching your quota. Previous experience as quota carrying Alliance, Channel or Partner Manager. Recent documented success with alliance, sales or partner management. History of establishing new relationships with partners. … of driving joint co-selling and co-marketing activities. Ability to drive creation of whitepapers, best practices, blog posts, competitive comparisons and product datasheets. Experience in a SaaS Account Executive role is a plus. Year of experience range: 3+ years. Experience at our current stage and beyond … ABOUT US: Algolia prides itself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience. Algolia powers more than 30 billion More ❯
work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs. The role Drive the strategic development of the motor claims process and implement automation technologies, digital solutions, and innovative strategies. Optimize operational … efficiency, reduce claims processing time, enhance customer satisfaction, and improve overall claims management performance. Leverage innovative technology to create a seamless, user-centric experience while maintaining high-quality service standards. Support the technical performance of damage claims through development of commercial opportunities based on market, legal, and technical … and automation strategies for motor claims. Identify and evaluate modern technologies, including AI, to streamline claims handling. Align digital strategies with business goals and customer needs. Lead the implementation of digital tools and automated workflows from FNOL to settlement. Collaborate with IT, vendors, and partners to design and deploy More ❯
Do you have experience as an architect/interior designer or space planner and are looking to move into the tech world? if you're looking for a client facing role, this is the perfect opportunity for you A fast-growing, innovative SaaS startup disrupting the architectural services market … is looking for adynamic and results-driven Customer Success Manager. This role focuses on delivering exceptional customer experiences by ensuring clients fully utilize and benefit from cutting-edge solutions in architectural layout planning and visualization. As the voice of the customer, the successful candidate will collaborate with … candidate thrives on technical problem-solving, enjoys building strong relationships, and is motivated to serve as a product expert and client advocate. Key Responsibilities: Customer Advocacy: Act as the primary point of contact for clients, working closely with operations, product, and sales teams to understand and address customerMore ❯
teams do great things here at Starling, to continue changing banking for good. We're looking for passionate and driven engineers to join our Customer Identity & Fincrime team. This is a fantastic opportunity to learn from experienced engineers, contribute to critical projects, and develop your skills in a rapidly … evolving FinTech environment. You'll gain hands-on experience with Java, AWS, Postgres and other parts of our tech stack and have the chance to make a real impact on our security and customer experience. We're committed to your growth and will provide mentorship and support to … help you reach your full potential. The main part of our Tech Stack is listed below; we don't ask that you have experience in all of this, but if you do, that's great! Java, which makes up the majority of our backend codebase AWS & GCP - we're More ❯
mechanisms, and identity management systems to ensure appropriate levels of access and privilege. Have you got what it takes? At least 5 years of experience in information security, with a focus on hands-on security engineering and operations. In-depth knowledge of networking protocols, operating systems, and cloud technologies. … Strong understanding of security principles, practices, and frameworks (e.g., PCI, NIST, ISO 27001). Experience with security tools such as SIEM, IDS/IPS, endpoint protection, and penetration testing tools. Experience with public cloud security, specifically AWS, Azure, and Google Cloud Platform (GCP). You will have an … About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+billion financial More ❯
