301 to 325 of 571 Customer Experience Jobs in London

widget driven solutions enable web3 platforms to onboard users to 130+ crypto assets from 63+ countries, abstracting away the complexity of user KYC, risk monitoring & compliance, payment methods and customer support. Transak is backed by top VCs, including Consensys, Tether (USDT), Animoca Brands, many banks. About the Role We are seeking an experienced Senior Product Manager, KYC & Compliance to … on compliance goals. Internal Enablement : Run knowledge transfer sessions and produce clear documentation to align product, ops, and compliance teams on new compliance features and requirements. Voice of the Customer : Balance compliance rigor and fraud prevention with low-friction user experiences in onboarding flows. What We're Looking For 6+ years of product or program management experience, with … at least 3+ years in KYC/AML, compliance, or risk products in fintech, banking, or payments. Direct experience integrating with KYC/KYB vendors and AML systems. Strong technical product management skills ; able to collaborate with engineers on backend workflows, APIs, and data pipelines. Proven success in automating compliance/risk operations and delivering compliance projects globally. Strong More ❯

Our client is looking for a proactive and detail-oriented Customer Success Manager to join our growing team. In this role, you'll be the bridge between our customers and our product, ensuring they get maximum value from our solutions. You'll play a pivotal part in managing customer relationships, delivering exceptional training, and supporting the release of … high-quality, error-free software in an Agile environment.If you enjoy building strong customer connections, have a passion for helping people understand and use technology effectively, and want to make a tangible impact on the success of a fast-moving digital health company, we'd love to hear from you. FWhat You'll Do Deliver and Maintain Training - Develop … review, and deliver engaging training materials (guides, videos, help documentation) for new features and updates, both for customers and internal teams.? Customer Engagement - Lead customer review meetings, gather feedback, and proactively address client needs.? Product Testing & Quality - Support software testing by executing manual test cases, reviewing test data, and ensuring error-free releases.? Internal Collaboration - Work closely with More ❯

oversee large-scale, multi-region operational teams while also steering the re-engineering of core processes through modern technology and automation. This role requires a proven leader with deep experience managing global operations teams and a strong understanding of technology-driven change. You will be responsible for shaping operational strategy, improving service delivery, and implementing automation tools to drive … efficiency, resilience and measurable impact. We're looking for someone with experience in a fast paced and innovative financial services environment, ideally within a fintech, neobank or other high growth FS firm. A strong track record of driving improvements in efficiency, cost to serve and customer experience is essential. Key responsibilities: Lead and scale international operations teams … to-end operational transformation, including process redesign and automation Implement modern tools and technologies to improve productivity and streamline compliance-heavy processes Foster a culture of continuous improvement and customer excellence Collaborate closely with engineering, product, compliance, and risk teams to ensure alignment between operations and technology Key skillset: Proven experience managing large-scale global operations in complex More ❯

and punctual attendance. Must be able to work off hours for travel and completing urgent tasks, variable schedule(s) as necessary. Other duties and responsibilities as assigned. Skills and Experience Strong track record of developing partnerships leading to revenue growth. Experience in a world-class technology and/or media organization, known for leading innovation and delivering results. … targeting, measurement and attribution, integration of data sets to identify households, individuals and/or devices, as well as methods to ensure privacy/security of sensitive data. Direct experience with a variety of TV/video advertising business models across linear, digital, broadcast, on demand, and data enabled. Demonstrated ability to work with a dispersed team of leaders … to life new, industry leading opportunities. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. More ❯

Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the … Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include … taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background Well-trodden paths into this role include: Customer Services/Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of More ❯

McCormick. For more, visit Responsibilities Day-to-day you will: Define and launch a high-impact product strategy, prioritising the top value streams for attribute enrichment based on data, customer insights, and business goals. Develop and clearly communicate a compelling value proposition for the Attribute Enrichment product, validated by customer feedback. Drive product adoption by leading iterative development … and release cycles that directly improve customer experience and satisfaction. Work closely with our PSL and go-to-market teams to reduce time-to-demo, ensuring seamless and rapid testing of attribute capabilities. Define and track key product performance and quality metrics, using them to inform prioritisation and continuous product improvement. Engage regularly with customers to gather feedback … roadmap decisions. Champion a fast-paced, high-quality, iterative product development cycle, ensuring that the team can quickly adapt to change. Collaborate cross-functionally with engineering, product, sales, and customer success to streamline workflows and reduce friction. Be the voice of the customer and the business, ensuring the Attribute Enrichment roadmap aligns with real needs and delivers measurable More ❯

developing an advanced system using Large Language Model (LLM) technologies to deliver engaging, intuitive, and adaptive content recommendations across all Amazon surfaces. We aim to facilitate seamless reasoning and customer experiences, surpassing the capabilities of previous machine learning models. We are looking for a passionate, talented, and resourceful Applied Scientist in the field of Natural Language Processing (NLP), Recommender … in one or more of the above areas. The ideal candidate would also enjoy operating in dynamic environments, be self-motivated to take on challenging problems to deliver big customer impact, shipping solutions via rapid experimentation and then iterating on user feedback and interactions. Key job responsibilities As an Applied Scientist on the team, you will collaborate with other … scale computing resources to accelerate advances in the state of art. BASIC QUALIFICATIONS - PhD, or Master's degree and 3+ years of building machine learning models for business application experience - 3+ years of building models for business application experience - Experience programming in Java, C++, Python or related language PREFERRED QUALIFICATIONS - PhD in Electrical Engineering, Computer Sciences, or More ❯

access to financial services across underserved markets. With a strong focus on innovation, collaboration, and data-driven decision-making, the company is building impactful financial products tailored to real customer needs. We’re looking for a Lead Decision Scientist, to lead the development, deployment, and ongoing optimisation of credit risk models. This is a high-impact position at the … data sourcing and feature engineering to validation, deployment, and monitoring Design and run A/B and champion/challenger tests to improve performance across approval rates, losses, and customer experience Analyse credit performance data to deliver insights that guide strategic decisions Mentor and support junior analysts/data scientists as the team expands Collaborate with data engineering … findings, and translate model outputs into business value About You You are an analytical thinker with a passion for using data to drive credit decisioning. You bring hands-on experience building machine learning models for consumer credit and understand the nuances of data preparation, feature selection, and model validation in high-stakes environments. 5–7 years of experience More ❯

access to financial services across underserved markets. With a strong focus on innovation, collaboration, and data-driven decision-making, the company is building impactful financial products tailored to real customer needs. We’re looking for a Lead Decision Scientist, to lead the development, deployment, and ongoing optimisation of credit risk models. This is a high-impact position at the … data sourcing and feature engineering to validation, deployment, and monitoring Design and run A/B and champion/challenger tests to improve performance across approval rates, losses, and customer experience Analyse credit performance data to deliver insights that guide strategic decisions Mentor and support junior analysts/data scientists as the team expands Collaborate with data engineering … findings, and translate model outputs into business value About You You are an analytical thinker with a passion for using data to drive credit decisioning. You bring hands-on experience building machine learning models for consumer credit and understand the nuances of data preparation, feature selection, and model validation in high-stakes environments. 5–7 years of experience More ❯

access to financial services across underserved markets. With a strong focus on innovation, collaboration, and data-driven decision-making, the company is building impactful financial products tailored to real customer needs. We’re looking for a Lead Decision Scientist, to lead the development, deployment, and ongoing optimisation of credit risk models. This is a high-impact position at the … data sourcing and feature engineering to validation, deployment, and monitoring Design and run A/B and champion/challenger tests to improve performance across approval rates, losses, and customer experience Analyse credit performance data to deliver insights that guide strategic decisions Mentor and support junior analysts/data scientists as the team expands Collaborate with data engineering … findings, and translate model outputs into business value About You You are an analytical thinker with a passion for using data to drive credit decisioning. You bring hands-on experience building machine learning models for consumer credit and understand the nuances of data preparation, feature selection, and model validation in high-stakes environments. 5–7 years of experience More ❯

access to financial services across underserved markets. With a strong focus on innovation, collaboration, and data-driven decision-making, the company is building impactful financial products tailored to real customer needs. We’re looking for a Lead Decision Scientist, to lead the development, deployment, and ongoing optimisation of credit risk models. This is a high-impact position at the … data sourcing and feature engineering to validation, deployment, and monitoring Design and run A/B and champion/challenger tests to improve performance across approval rates, losses, and customer experience Analyse credit performance data to deliver insights that guide strategic decisions Mentor and support junior analysts/data scientists as the team expands Collaborate with data engineering … findings, and translate model outputs into business value About You You are an analytical thinker with a passion for using data to drive credit decisioning. You bring hands-on experience building machine learning models for consumer credit and understand the nuances of data preparation, feature selection, and model validation in high-stakes environments. 5–7 years of experience More ❯

sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services environment and play a key role in delivering first-class IT support to colleagues across the globe. The Role You’ll … The team supports a wide range of systems and applications, ensuring staff across all offices receive efficient, professional, and friendly assistance. The goal is simple: providing the best possible customer experience to internal users. This is a hands-on role where you’ll be supporting everything from Microsoft 365 and Teams through to specialist legal applications like iManage … users updated. Supporting audio and video conferencing setups. Contributing to knowledge base articles and continuous improvement of IT support processes. What They’re Looking For At least 12 months’ experience in an IT support role, ideally within professional services. Strong troubleshooting skills across both hardware and software. Hands-on experience with Microsoft 365 applications (Word, Excel, PowerPoint, Outlook More ❯

sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services environment and play a key role in delivering first-class IT support to colleagues across the globe. The Role You’ll … The team supports a wide range of systems and applications, ensuring staff across all offices receive efficient, professional, and friendly assistance. The goal is simple: providing the best possible customer experience to internal users. This is a hands-on role where you’ll be supporting everything from Microsoft 365 and Teams through to specialist legal applications like iManage … users updated. Supporting audio and video conferencing setups. Contributing to knowledge base articles and continuous improvement of IT support processes. What They’re Looking For At least 12 months’ experience in an IT support role, ideally within professional services. Strong troubleshooting skills across both hardware and software. Hands-on experience with Microsoft 365 applications (Word, Excel, PowerPoint, Outlook More ❯

sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services environment and play a key role in delivering first-class IT support to colleagues across the globe. The Role You’ll … The team supports a wide range of systems and applications, ensuring staff across all offices receive efficient, professional, and friendly assistance. The goal is simple: providing the best possible customer experience to internal users. This is a hands-on role where you’ll be supporting everything from Microsoft 365 and Teams through to specialist legal applications like iManage … users updated. Supporting audio and video conferencing setups. Contributing to knowledge base articles and continuous improvement of IT support processes. What They’re Looking For At least 12 months’ experience in an IT support role, ideally within professional services. Strong troubleshooting skills across both hardware and software. Hands-on experience with Microsoft 365 applications (Word, Excel, PowerPoint, Outlook More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … of solutions. Works with the management team to build capability and capacity across the team. Contribute on proposals and bids from a development and design perspective utilising professional design experience and how it aligns with the wider Learning Services business strategy. Works with the broader business to drive industry engagement and promote KPMG as a learning business. What will … you need to do it? Extensive experience in the learning industry, with proven experience leading large and complex projects running simultaneously. Strong proficiencies in rapid authoring tools such as Evolve, Storyline and Captivate. Experienced multi-media designer with strong proficiency in motion graphics, video editing, audio post-production, publishing tools and graphic design. Experienced in all aspects of More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … of solutions. Works with the management team to build capability and capacity across the team. Contribute on proposals and bids from a development and design perspective utilising professional design experience and how it aligns with the wider Learning Services business strategy. Works with the broader business to drive industry engagement and promote KPMG as a learning business. What will … you need to do it? Extensive experience in the learning industry, with proven experience leading large and complex projects running simultaneously. Strong proficiencies in rapid authoring tools such as Evolve, Storyline and Captivate. Experienced multi-media designer with strong proficiency in motion graphics, video editing, audio post-production, publishing tools and graphic design. Experienced in all aspects of More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … of solutions. Works with the management team to build capability and capacity across the team. Contribute on proposals and bids from a development and design perspective utilising professional design experience and how it aligns with the wider Learning Services business strategy. Works with the broader business to drive industry engagement and promote KPMG as a learning business. What will … you need to do it? Extensive experience in the learning industry, with proven experience leading large and complex projects running simultaneously. Strong proficiencies in rapid authoring tools such as Evolve, Storyline and Captivate. Experienced multi-media designer with strong proficiency in motion graphics, video editing, audio post-production, publishing tools and graphic design. Experienced in all aspects of More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … of solutions. Works with the management team to build capability and capacity across the team. Contribute on proposals and bids from a development and design perspective utilising professional design experience and how it aligns with the wider Learning Services business strategy. Works with the broader business to drive industry engagement and promote KPMG as a learning business. What will … you need to do it? Extensive experience in the learning industry, with proven experience leading large and complex projects running simultaneously. Strong proficiencies in rapid authoring tools such as Evolve, Storyline and Captivate. Experienced multi-media designer with strong proficiency in motion graphics, video editing, audio post-production, publishing tools and graphic design. Experienced in all aspects of More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … of solutions. Works with the management team to build capability and capacity across the team. Contribute on proposals and bids from a development and design perspective utilising professional design experience and how it aligns with the wider Learning Services business strategy. Works with the broader business to drive industry engagement and promote KPMG as a learning business. What will … you need to do it? Extensive experience in the learning industry, with proven experience leading large and complex projects running simultaneously. Strong proficiencies in rapid authoring tools such as Evolve, Storyline and Captivate. Experienced multi-media designer with strong proficiency in motion graphics, video editing, audio post-production, publishing tools and graphic design. Experienced in all aspects of More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … Monitor and support all team members and accelerate their development with a particular emphasis on coaching and skills transfer What will you need to do it? Previous EPM Consulting experience leading end to end client deliveries using any of Anaplan, Oracle, SAP, One Stream or Workday Experience of leading cross functional teams in EPM development work in the … context of major and complex transformation programmes/projects Experience providing solution and technical design oversight to ensure standardisation and optimisation across multiple design elements to drive integrated planning and analytics. Experience of Finance use cases (including Income Statement forecasting, cost allocations and workforce-cost planning) and the accompanying reporting packages Good knowledge of financial processes, including Integrated More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … Monitor and support all team members and accelerate their development with a particular emphasis on coaching and skills transfer What will you need to do it? Previous EPM Consulting experience leading end to end client deliveries using any of Anaplan, Oracle, SAP, One Stream or Workday Experience of leading cross functional teams in EPM development work in the … context of major and complex transformation programmes/projects Experience providing solution and technical design oversight to ensure standardisation and optimisation across multiple design elements to drive integrated planning and analytics. Experience of Finance use cases (including Income Statement forecasting, cost allocations and workforce-cost planning) and the accompanying reporting packages Good knowledge of financial processes, including Integrated More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … Monitor and support all team members and accelerate their development with a particular emphasis on coaching and skills transfer What will you need to do it? Previous EPM Consulting experience leading end to end client deliveries using any of Anaplan, Oracle, SAP, One Stream or Workday Experience of leading cross functional teams in EPM development work in the … context of major and complex transformation programmes/projects Experience providing solution and technical design oversight to ensure standardisation and optimisation across multiple design elements to drive integrated planning and analytics. Experience of Finance use cases (including Income Statement forecasting, cost allocations and workforce-cost planning) and the accompanying reporting packages Good knowledge of financial processes, including Integrated More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … Monitor and support all team members and accelerate their development with a particular emphasis on coaching and skills transfer What will you need to do it? Previous EPM Consulting experience leading end to end client deliveries using any of Anaplan, Oracle, SAP, One Stream or Workday Experience of leading cross functional teams in EPM development work in the … context of major and complex transformation programmes/projects Experience providing solution and technical design oversight to ensure standardisation and optimisation across multiple design elements to drive integrated planning and analytics. Experience of Finance use cases (including Income Statement forecasting, cost allocations and workforce-cost planning) and the accompanying reporting packages Good knowledge of financial processes, including Integrated More ❯

and the performance management. Working closely with Sales, Product, and senior stakeholders, you'll lead multi-channel campaigns that drive measurable results. With a strong understanding of the full customer journey, you'll oversee everything from demand generation to lead nurturing, campaign optimisation, and reporting Client Details A leading B2B tech company in London. Description Develop and execute integrated … performance and ROI. Analyse campaign and funnel performance (MQL/SQL), providing actionable insights. Work closely with sales to align marketing activity and support pipeline acceleration. Ensure a seamless customer experience across the digital journey. Manage, coach, and develop a high-performing marketing team. Oversee budgets, ensuring efficient and impactful marketing spend. Leverage customer insights and market … support campaign delivery. Profile Proven track record in lead generation and multi-channel campaign delivery. Strong knowledge of the MQL/SQL funnel and marketing-sales alignment. Hands on experience with CRM and automation platforms (e.g., Salesforce, HubSpot, Marketo). Excellent analytical skills with the ability to turn data into strategy. Demonstrated team leadership and people development skills. Strong More ❯

I’m hiring for our long-term client – this time for a Technical Support Engineer or Application Support Engineer within the User Experience UX role with one of my favourite hiring managers – a strong, collaborative team and a high-performing environment. Contract: 12-month PAYE | Inside IR35 + strong possibility of conversion to FTE Salary: Up to … working on a cloud-based enterprise platform – helping troubleshoot UI-related issues, debug frontend behaviour, and create small scripts that streamline issue resolution. It’s hands-on, technical, and customer-facing. You’ll collaborate with global engineering and support teams and have a direct impact on improving customer experience and internal support processes. We’re looking for … someone with: UI development or support experience Exposure to at least two of: ReactJS, GraphQL, AngularJS, AJAX, CSS, Mobile app development Ability to read/debug JavaScript and use browser developer tools Scripting with JavaScript, Python, Bash or Shell Understanding of MySQL or Oracle Strong communication skills and a solutions-driven mindset Nice to have: Experience supporting cloud More ❯