301 to 325 of 383 Customer Experience Jobs in London

focused role. The business is moving from B2B to B2C - really exciting! They need assistance in mapping out a lot of points across Customer Experience. You will currently be working in a Global business and be used to soliciting requirements from key stakeholders around the world, taking into account ...

collaborative Event Program Manager to manage and support the production of third-party hosted and corporate events that drive demand generation, brand awareness, and customer engagement. This role is ideal for a detail-oriented event professional who thrives in fast-paced environments, enjoys creative problem-solving, and wants … play a central role in shaping memorable event experiences for a global technology organisation. If youre passionate about bringing people together and creating standout customer experiences, wed love to hear from you. Role Overview As an Event Program Manager, you will work closely with cross-functional teams to plan ...

PICTURE: Bernadette is the experience arm of the VCCP Partnership. We invent, make and iterate products and services for our clients across all areas of their digital eco-system. We are 70 strong and are full service within our own right. We have specialists across UX, Design and Motion … Technology & Engineering, Content and Comms, Project Management, Data, Strategy and Ops. All dedicated to creating customer experiences worth talking about. Check out what we do here. The VCCP Partnership as a whole is an integrated communications agency set up in 2002 by Charles (V), Rooney (C), Adrian ...

gain competitive advantage. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across … identify, connect with, and nurture prospective clients, positioning yourself as a thought leader in the market. Collaborate with internal stakeholders, including Product, Marketing, and Customer Success teams, to deliver exceptional customer experiences. Lead solution based selling engagements, demonstrating GlobalData s data, and intelligence capabilities through high impact presentations ...

ecosystem partnerships to accelerate change and help our clients lead in the digital age. Much of our work centres on B2B growth, B2B customer experience, and large-scale B2B transformation across sales, service, and operations. We’re looking for experienced problem-solvers who combine deep industry expertise with … supported by a high-performing and inclusive team culture Opportunities to work on high-impact projects with global clients shaping complex B2B propositions, enterprise customer journeys, and large-scale B2B transformations across the Comms, Media, Software & Platforms, and/or High-Tech sectors Continuous learning through access to world ...

remote 3-6 month initial Apply today to join a forward-thinking, tech-driven FTSE 100 organisation using data science and AI to enhance customer experience, optimise supply chains and drive sustainable growth click apply for full job details ...

impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart ...

actionable insights. In this role, you'll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you'll ensure our teams have the data they … senior stakeholders, you'll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

services. Develop and own the strategic account development plan. Serve as the primary point of contact and escalation for client relationships and overall customer experience. Track engagement and project performance against account metrics. Translate client business goals and industry trends into new business opportunities. Manage contract completion, compliance … performance metrics, key issues, opportunities, changes, and objectives according to departmental standards. Profile The successful Strategic Account Manager candidate will have the following: Extensive experience in sales, account management, customer service, project management, or consulting. Demonstrable experience of working in IT service companies. Experience in operations ...

organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide … demands a tenacious mindset and strong commercial acumen to navigate multi-stakeholder sales cycles within a matrixed environment, utilizing value-based selling to drive customer acquisition. What you ll be doing: Develop and execute a territory or vertical strategy that aligns with Global Data s broader commercial objectives. ...

major transformation with the marrying of these two innovative companies. Joining a startup deeply invested in technology with Capital One’s entrepreneurial spirit and customer-first, tech-led culture, creates an environment where engineers can continue to disrupt the status quo to develop best-in-class customer experiences … Luxury Goods and Dining. Our internal and bespoke request management platform, Gravity, is built with React and Node.js micro services, virtually augmenting our expert customer service agents with AI, delivering the unrivalled personal service our members expect and love. Explore our tech stack: What you’ll do Deliver ...

flexibility to the payments ecosystem. As a Frontend Engineer, you’ll play a key role in designing and building the interfaces that power the customer experience. You’ll work closely with product managers, designers, and backend engineers to deliver intuitive, high-performance web applications that support a rapidly expanding ...

JIRA. Integrate automated testing into GitHub actions CI/CD pipelines. Design test cases specifically for AI interactions to monitor for regressions. Required Skills & Experience Professional experience in automated testing and quality assurance. Proficiency in C# or TS for writing and maintaining test scripts. Experience with performance … tools. Strong understanding of the software development lifecycle in an agency setting. Beneficial Knowledge of security testing principles and mitigation of common web vulnerabilities. Experience testing conversational interfaces or messaging-first applications. Familiarity with performance and load testing to validate API reliability. Experience with AI evaluation frameworks ...

Ground Gateway Sites across Europe, Middle East and Africa. We are looking for a team member who embodies the Amazon Leadership Principles. Exceptional customer focus is non-negotiable. Strong technical skills, project and stakeholder management are pivotal to success. The successful applicant will be able to demonstrate data-based … time and budget. Drive continuous improvement by evaluating all aspects of the project cycle, making recommendations for, and implementing new initiatives for optimising customer experience. Conducting security assessments of new sites and making recommendations to the Senior Leo Ground Security Manager. About You Knowledge and Experience Detailed technical ...

Powered FM Operating System £1M Revenue Guaranteed in First 6 Months About the Company A newly launched venture is reinventing Facilities Management. Immediate enterprise customer access Thousands of pre-verified suppliers Hundreds of millions in FM spend under management £1M guaranteed revenue within six months The company is building … real time. At its core is prescriptive AI not just reporting, but recommending and automating optimal actions to improve utilisation, margin, cashflow, and customer experience. This is not incremental software. This is infrastructure for a global industry. The Role: As VP of Product, you will define and execute ...

Introduction: A major UK retail brand is undergoing a large-scale data transformation, using analytics to power smarter decisions and better customer experiences. They’re now looking for a Lead BI Business Analyst to help shape how data is used across the business and guide the next phase … Ensuring reporting solutions meet regulatory and compliance standards while still enabling agile analysis. Main Skills Needed: Strong background in BI and analytics with extensive experience delivering reporting and data insight solutions. Advanced Power BI expertise including data modelling, DAX and dashboard optimisation. Experience leading BI or reporting-focused ...

industry expertise with cutting-edge engineering. It partners closely with clients to design, build, and run innovative software solutions that drive business growth, improve customer experiences, and create lasting value. Known for its agile mindset, collaborative culture, and strong focus on people, Endava works across sectors such as financial … engaging and inspiring clients on the art of the possible to help them achieve transformational outcomes. Candidates with distinct proposition development skills and experience would be perfect for this role, crafting interesting ways to differentiate and win. You will join a strong, high-performing global alliances function that shares ...

will work on AI use cases across: Insurance – underwriting support, claims automation, broker-assist, fraud Banking – KYC/AML workflow AI, credit operations, customer servicing Energy & Utilities – field operations, network planning, customer queries Retail – demand forecasting, merchandising, customer support workflows Your contribution will focus on translating industry … precision/recall - Groundedness - Consistency - Safety checks Help maintain audit trails, evaluation logs, and architecture documentation Essential Knowledge You must have foundational knowledge or experience in: Understanding of AI concepts: LLMs, RAG, agentic workflows, vector databases Basics of enterprise workflows and integration patterns Fundamentals of cloud platforms (Azure ...

thereby ensuring consistent high-quality execution across all engagements and meeting margin expectations. Collaborating effectively with other offerings to deliver a consistent, full-stack experience for the account when needed, ensuring coordinated communication and clear ownership across all product deliverables from delivery through maintenance. Carrying responsibility for on-account … client. Primary KPIs TCV (<5Mn) Revenue Contract Margin Operational and Delivery Excellence Scope, SLAs, audits, risks, service governance/timely reviews with customer, etc. Productivity: On-time, great quality, within budget, LPI, right shoring, proactive rotation of talent, automation, lean, adherence to DXC standard tools, architecture, etc. Operational Excellence ...

PICTURE: Bernadette is the experience arm of the VCCP Partnership. We invent, make and iterate products and services for our clients across all areas of their digital eco-system. We are 70 strong and are full service within our own right. We have specialists across UX, Design and Motion … Technology, Engineering, Content and Comms, Project Management, Data, Strategy and Ops. All dedicated to creating customer experiences worth talking about. Check out what we do here. The VCCP Partnership as a whole is an integrated communications agency set up in 2002 by Charles (V), Rooney (C), Adrian ...

automation requirements, and user stories. This role is critical for shaping and delivering automated workflows that enhance operational efficiency, reduce manual effort, and improve customer lifecycle processes across a UK B2B utilities environment. Your Responsibilities (Up to 10, avoid repetition) Product Discovery & Opportunity Assessment Conduct product discovery to identify … automation opportunities across onboarding, billing, metering, customer operations, supply operations, and portfolio management. Work with Product Owners to refine product vision, roadmap entries, and feature definitions. Perform impact analysis, value assessment, and feasibility evaluation for potential automation use cases. Support prioritisation of the automation backlog based on business value ...

boutique consultancy that helps organisations realise tangible, lasting value from their technology investments. We understand that technology strategy, transformation and delivery are challenging. Our experience has shown that when intelligent, driven and pragmatic people work together, extraordinary results follow. Our consultants bring expertise across every aspect of IT, from … well can transform an organisation. Whether through digital transformation, data exploitation, artificial intelligence or collaboration and mobility tools, technology has the power to enhance customer experiences, generate insights and improve how organisations work. Working in partnership with business leaders, Refractis helps clients understand technology options, develop robust business cases ...

global organisation investing heavily in marketing effectiveness and data-driven transformation. With a growing Martech function and the upcoming implementation of a new Customer Data Platform, they are focused on creating seamless customer experiences across markets! The Role • Lead customer journey mapping across key business units … automation, social management, and data lake environments. • Partner with change and stakeholder teams to drive adoption of new processes and frameworks. Your Skills and Experience • Strong commercial experience in Martech, marketing operations, or marketing effectiveness. • Hands-on expertise in customer journey mapping and data-driven marketing. • Confidence ...

leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering Customer Service). You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer … standards for compliance, tone, and commercial effectiveness. Performance & KPI Management Monitor and report on key metrics including conversion rates, call volumes, retention targets, and customer satisfaction. Maintain visibility of team performance, providing coaching to address gaps and celebrate achievements. Ensure accurate data entry in CRM systems, including pipeline data ...

leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering Customer Service). You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer … standards for compliance, tone, and commercial effectiveness. Performance & KPI Management Monitor and report on key metrics including conversion rates, call volumes, retention targets, and customer satisfaction. Maintain visibility of team performance, providing coaching to address gaps and celebrate achievements. Ensure accurate data entry in CRM systems, including pipeline data ...