301 to 325 of 1,162 Customer Experience Jobs in London

as needed. Revenue Strategy and Growth Enablement: Develop and execute comprehensive, data-driven revenue strategies aligned with company goals. Align and optimize all revenue-generating functions, including Sales, Marketing, Customer Success, Channels, and Enablement. Identify and unlock new monetization opportunities through partnerships, pricing, packaging, and segmentation. Partner with Product and Finance to co-own pricing strategy and monetization models. … Implement scalable GTM systems, sales methodologies, and enablement programs. Collaborate with Marketing to ensure demand generation and brand growth are aligned with revenue goals. Partner with Product to ensure customer and market insights inform the roadmap and GTM priorities. Champion a collaborative, feedback-rich culture and serve as a culture carrier across the leadership team. Forecasting, Analytics, and Operational … Rigor: Develop robust revenue forecasting models and performance reporting to proactively identify growth opportunities and operational gaps. Track KPIs across the customer journey, enabling informed decision-making and continuous improvement. Customer Experience and Success Alignment: Oversee the entire customer lifecycle, encompassing acquisition, retention, and expansion. Foster a customer-first culture; partner with Customer Success More ❯

agile methods of working and technical or squad leadership for new network solutions and the introduction of new network features across the LSEG hybrid infrastructure estate. REQUIRED SKILLS AND EXPERIENCE: Deep and broad experience of delivering enterprise scale infrastructure in a similar role Responsible for analysis, functional design and engineering, and problem solving for software defined Infrastructure products. … In-depth vendor and hands on technical knowledge across a wide range of Infrastructure cloud and network) technologies and associated protocols Strong hands-on experience with Cisco IOS, Cisco NXOS, IOS-XR, Cisco hardware, Juniper Hardware and JUNIOS software, Accedian Network Interface Nodes, Ixia test generator, IP Routing and Switching. Additionally, the candidate will have MPLS experience, working … knowledge of IP Firewalls, IP Load balancers and IP Multicast Strong working knowledge and experience with: TCP/IP, Cisco IOS, Cisco NXOS, IOS-XR, Juniper JUNIOS, LAN/WAN, Service Provider/Extranet networks, Ethernet switching, including VPC/VSS, BGP, EIGRP, SNMP, L2/L3VPN, MPLS, QoS, Traffic Engineering, Network Service Orchestration and IPSE Experience with More ❯

Ensure compliance with regulatory standards and internal policies For Expleo: Network and work within multi-disciplinary teams. Identify business development opportunities. Comply with Expleo Delivery governance. Share knowledge and experience with team members. Support team success and maintain high morale. Qualifications BCS Business Analysis International Diploma (or equivalent) A Bachelor's Degree in Computer Science, Information Systems, or other … related field, or equivalent work experience Essential skills Strong understanding of Faster Claim Payments systems and UK financial regulations. Familiarity with Agile and Waterfall delivery methodologies. Excellent communication, documentation, and problem-solving skills. Proficiency in business analysis tools (e.g., Visio, JIRA, Confluence). Knowledge of claims management systems and data flows. Understanding of customer experience metrics and … service-level improvements. Experience Demonstrable experience as a Business Analyst within the insurance industry, with a focus on claims operations. Experience in process mapping, requirements gathering, and stakeholder engagement Experience with digital transformation or automation projects in claims. Commercial and regulatory awareness Consulting experience an advantage What do I need before I apply To be More ❯

and ensure clear, accurate, and concise documentation. 2. Strategic Contribution and Influence: Participate in strategic planning and decision-making with customers, partner teams, and peers. Work backwards from the customer experience, balancing customer requirements with team requirements and influencing your team's goals and programs. Participate in your organization's Operational Planning process. Actively review your team … are a start-up within one of the world's largest companies, embracing a "how might we?" mindset in front of any obstacle we face to scale. BASIC QUALIFICATIONS - Experience in automating, deploying, and supporting large-scale infrastructure - Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust - Experience with … Linux/Unix - Experience with CI/CD pipelines build processes - Proven track record of designing and delivering innovative technology solutions to complex business problems - Strong problem-solving and critical thinking skills - Excellent communication and collaboration abilities, with the ability to work effectively with cross-functional teams - Experience in strategic planning and decision-making, with the ability to More ❯

We are looking for a passionate, customer-obsessed individual to help us build Everyday Essentials (EE) and Sub-Same Day business in Japan. As Product leader, you will drive JP-wide projects with multiple partner teams spanning across Retail/3P , Finance, Tech, Ops and/or your worldwide counterparts. You will work closely with category teams to drive … growth in the EE business. In particular, you will contribute to offering best in class inputs to customers , driving customer engagement by simplifying the customer experience, and improving economics to spin the flywheel. You will also interact frequently with the JP senior leadership and you will directly impact how we evolve and grow in the EE business. … written and verbal form. You are analytical in nature and comfortable dealing with numbers, and you can build a business case to prioritize your projects. You also have past experience working with tech teams on product roadmaps, have strong program management skills, and can successfully leverage internal stakeholders. Key job responsibilities - Collaborate with various teams to design, build and More ❯

at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role … You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives … to understand customer's current challenges, requirements, and business objectives for the Strategic Customer business segment (>10,000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer questions about technical More ❯

a singular focus: driving growth by attracting new consumers to Remitly, converting them into active customers, and increasing their long-term engagement. This is a unique opportunity for a customer-centric product leader who combines sharp product intuition and analytical depth to drive our business forward while delivering meaningful impact for millions of customers around the world. You'll … global product teams. This role is based in our London office and is a hybrid position (2-3 days a week in the office). You Will: Solve for customer needs by using both qualitative and quantitative research to identify high-impact opportunities and feature ideas that reduce friction, improve the customer experience, and deepen engagement to … drive NPV Determine which high-ROI opportunities that accelerate customer acquisition, engagement, retention, and revenue, the team should prioritise, and set a timeline to reach goals quickly Partner with our engineering team to build, test and iterate rapidly, running structured experiments to validate hypotheses, learn quickly, and double down on what works. Communicate and align across engineering, product, and More ❯

looking for an experienced Senior Consultant or Manager to join the team. We are looking for high performing consulting professionals who can combine strong Telco, Media and Technology consulting experience with the entrepreneurial spirit and deep industry expertise needed to provide outstanding work to our clients. We work across global telco providers, publishers, broadcasters, music rights companies, media agencies … Taking AI use cases form strategy to reality by delivering AI POCs and partnerships Advising commercial leaders on levers to drive growth, designing pricing, and commercial skills building Improving customer experience across the end-to-end journey Designing operating models of the future, considering man and machine Leading transition of businesses into new areas e.g. telcos to technology … looking for an experienced Senior Consultant or Manager to join the team. We are looking for high performing consulting professionals who can combine strong Telco, Media and Technology consulting experience with the entrepreneurial spirit and deep industry expertise needed to provide outstanding work to our clients. We work across global telco providers, publishers, broadcasters, music rights companies, media agencies More ❯

s growth roadmap and using your expertise to grow top line revenues and guide commercial initiatives from our data. You'll own the analysis of the end-to-end customer journey, using our data stack ( BigQuery, dbt, Hex ) to create data models, data products, metrics and find insights that fuel our growth. You'll work closely with other engineers … likes to work autonomously, thrives when solving hard problems and wants to have individual and societal impact. What You'll Do Own Marketing Performance & Funnel Analysis Analyse the complete customer experience, from the first ad impression through product use to lifetime customer value. Develop and maintain core marketing data products, dashboards and reports that serve as the … funnel performance. Using and evolving reporting, CRM, marketing, tagging and analytics tools, such as Google Analytics, Google Ads, Customer.io , Hex, Tag Manager, Posthog, Meta) Produce insights and measurements from customer performance data, identifying and prioritising the highest-impact opportunities for growth. Identify conversion bottlenecks across our key funnel stages and partner with cross-functional teams to resolve them. Investigate More ❯

have a passion for coding and solving problems across the entire tech stack? We're on the lookout for a senior level full stack developer with Laravel and React experience to join our small tech team! Who is Trybe? Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We … the world. ️ Who you are If you're a tech enthusiast and you love solving problems, we want to hear from you! You'll have 5+ years of commercial experience in PHP (preferably Laravel). You're a self-starter who loves learning and working in a fast-paced environment. We use Laravel and React so you'll have … business efficiency. You'll be working closely with other members of the team to provide support and guidance. The engineering team works closely with the customer experience (CX) team to deliver groundbreaking features our clients need to go about their business. You'll be involved throughout the product development process and feed your ideas into the features you More ❯

Job ID: Amazon Spain Services, S.L.U. Join Amazon Business as a Senior UX Designer for our Business Prime team, where you'll shape how millions of business customers experience our premium benefits and features. We're looking for a strategic designer who can tackle the unique challenges of enterprise procurement while maintaining Amazon's customer-obsessed approach. You … design projects that serve organizations from small businesses to Fortune 500 companies, creating intuitive experiences that scale globally. The ideal candidate brings 5+ years of UX/product design experience and a proven track record of shipping complex B2B solutions. You'll partner closely with Product, Engineering, Marketing, and Research teams to identify customer pain points, craft user … process • Examples of the prototypes/research work/usability • Examples research work/usability • Final design artifacts A day in the life Create wireframes and prototypes for new CX and updated features Partner with Product Manager on strategic initiatives Participate in design critiques and provide feedback Present design solutions to senior leadership Refine high-fidelity designs and document decisions More ❯

Unique, we believe in the power of live events. That's why we go beyond merely selling tickets; we deliver unforgettable experiences for fans. In a time when the experience economy is thriving, Seat Unique's strong positioning is reflected in our remarkable growth trajectory. Recently ranked 4th among the fastest-growing tech startups in Sifted's 100: UK … dynamic team, and be a part of shaping the future of the premium ticketing and hospitality industry. Who we're looking for Seat Unique is looking fora dedicated and customer-centric CRM Executive to join our team. In this role, you will be at the forefront of our venue liaison to ensure customers feel the optimal VIP experience across all venues. You will be responsible for championing our pre-event & on-site customer experience to ensure seamless arrival to the correct entrance, suite & seating whilst highlighting awareness of all VIP perks throughout the event experience. We're in the live events business, which means in-person events are our core. This translates to our company More ❯

to lead the integration of H&B&Me, our digital wellness platform, into the heart of our retail business. This is a unique opportunity to shape how our customers experience wellness in-store, online, and everywhere in between. The Role: Key Responsibilities: Lead the strategic and operational integration of H&B&Me into our core retail and loyalty experience Align digital wellness features with physical store execution, creating seamless customer journeys Translate digital experiences into in-store touchpoints that drive engagement and commercial value Coordinate cross-functional teams across retail, marketing, product, and insights Develop a robust test-and-learn framework to optimise integration and scale effectively Define KPIs and track performance by customer type, store … and feature adoption Champion the customer and colleague experience across all channels Shape the future of loyalty by embedding H&B&Me into our wellness ecosystem Location: This role is based in London, and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity More ❯

environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom. What you'll do: The Customer Advisory Architecture Advisor (AA) works closely with SAP's Sales organization and the Partner ecosystem to define the account strategy. AAs work with the customer to understand their … business and technical needs. We then bridge the gap between the customer's business strategy and relevant SAP solutions by working with the customer Architects to understand their current AS-IS landscape and in partnership with them create To-Be business and solution architectures and an enterprise level transformation. This close relationship ensures that the AA becomes the … trusted advisors of the customer to achieve their desired to-be SAP-based Enterprise Architecture. As an Architecture Advisor (AA), you will focus on the following key areas: Lead the business and technical solution engagements with the customer stakeholders, crafting the overall narrative to the customer of how to attain their objectives with SAP. Support the assessment More ❯

team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom. What you'll do: Customer Advisory Architecture Advisor's (AA) works closely with SAP's Sales organization and the Partner ecosystem to define the account strategy. AAs work with the customer to understand … their business and technical needs. We then bridge the gap between the customer's business strategy and relevant SAP solutions by working with the customer Architects to understand their current As-Is landscape and in partnership with them create To-Be business and solution architectures and an enterprise level transformation roadmap. This close relationship ensures that the AA … becomes the trusted advisors of the customer to achieve their desired to-be SAP-based Enterprise Architecture As an Architecture Advisor (AA), you will focus on the following key areas: Lead the business and technical solution engagements with the customer stakeholders, crafting the overall narrative to the customer of how to attain their objectives with SAP. Support More ❯

As our Customer Success Manager (DACH) you will be responsible for building and maintaining strong relationships with our German-speaking clients, including law firms, banks, consultancies, and top-tier corporates. Your role is pivotal in driving business growth, ensuring customer satisfaction, and identifying opportunities for expansion. The ideal candidate is a forward-thinking, sharp, and motivated professional with … adoption. In this role you will work with BRYTER's top customers, becoming their trusted advisor while influencing growth and adoption of BRYTER across their businesses and enhancing their customer experience. Your responsibilities will include providing data-driven strategic insights, maintaining high operational standards, and collaboratively solving complex business problems. You will be working as part of the global … Customer Success Team, alongside a broader team of Account Executives and Sales Engineers. In order to be close to our customers and avoid unnecessary travel we are currently looking for candidates who are based in Germany. Please read our Ai Use Policy for Candidates before applying. WHAT YOU WILL DO Work proactively with our customers to ensure they are More ❯

enable our largest customers to achieve their transformation goals? Do you have strong program and stakeholder management skills, and the ability to collaborate across multiple business units to deliver customer impact? If so, we encourage you to consider this role. As an Enterprise Skills Transformation Engagement Manager, your role will be at the intersection of program management, technology and … will partner with senior stakeholders from our largest AWS customers to lead strategic upskilling engagements under our Enterprise Skills Transformation portfolio of offerings. You will dive deep on the customer's business goals and enablement needs, collaborating closely with AWS Account Teams, Training & Certification colleagues, and technical specialists to build and execute upskilling programs that support our customers in … for transformation by helping develop and launch a bespoke cloud enablement initiative using the AWS Skills Guild framework. Successful candidates will have a strong project management background; professional consulting experience; a deep knowledge of organisational change management processes; and a demonstrated passion for enabling and transforming customer organisations. We value individuals who are data-driven and can demonstrate More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … and scale our AI solutions. This is a high-impact role that bridges strategy, operations, and delivery across internal teams and external partners. You'll help shape how customers experience the value of AI from day one and beyond, defining what a "great start" means in this new era. You'll lead a talented team of Project Managers and More ❯

market activity to provide Sales, Marketing, and PR teams with tools and guidance to help customers. The ideal candidate for the BDM position will be an individual who is customer-obsessed, comfortable working with a high-level of ambiguity, and possess strong communication skills. Ideal candidates have experience in researching, identifying and vetting growth (business and tech) opportunities … and efficiently managing premium partners in both mature and emerging territories. They are comfortable working cross-functionally with marketing, product, engineering, finance, legal and customer service, to drive great customer experience for our partners. They have advertising measurement experience in Video and TV. The candidate will exhibit a strategic mind-set focusing on long-term benefits … skills. The role will require expertise both in internal team project management as well as working with leaders at major external organizations to strengthen partner relations and obsess over customer experience. Key job responsibilities • Be a trusted consultant to internal customers (e.g. Product) and strategic advertisers by applying partner and vendor management expertise, seeking out options to their needs More ❯

expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024. About the Role: We're seeking a motivated and ambitious Customer Support Associate with tech startup experience to join our founding CS Operations team. In this role, you'll be the frontline of our customer support, ensuring our … clients receive exceptional service across multiple channels. The ideal candidate will have a strong customer-first mindset with excellent problem solving skills and the ability to handle a high volume of tickets in a fast-paced enviornment. Additionally, the ideal candidate will have previously worked in a tech start-up or scale-up. What You'll Do: Responding to … customer enquiries over email, chat and phone calls Working through a high volume of tickets using Intercom Unblocking users and helping them understand how to use the Lawhive platform Being the first point of contact for any escalations, and improving the customer experience Daily and weekly customer operations tasks such as KYC, handling online reviews, etc More ❯

We are looking for an Enterprise Account Executive. You will be in charge driving major enterprise accounts, establish relationships and provide direct touch across all levels of the end customer, engaging with the top SI. Your ability to penetrate new customers and organizations within your assigned accounts is essential to your being successful in this role. Cross-functional teams … from Appian Marketing, Business Development, Customer Success and Solution Consulting functions provide support and tools for you to use to attain and exceed sales performance goals. What you'll be doing: Use company-wide success and use cases as a blueprint and add own ideas and vertical knowledge Resolve if the customer has a valid business need for … Appian platform and Customer success services Discuss business drivers and value with relevant decision makers also on C-Level Build and strengthen your business relationship with existing accounts across all hierarchies; follow-up to ensure all their post-sales needs are being met Recommend marketing strategies Provide status information including forecast/pipeline information Identify Appian customer references More ❯

our charity partnerships and we encourage Badgers to get involved in our charity initiatives by joining our Social Value taskforce. Most execs know the effect Customer Experience (CX) has on their business' performance. As Rory Sutherland recently put it 'A business focussed on customers will delight its London, UK - Red Badger, a leading digital consultancy, today announced a More ❯

s most popular Open Source storage software. (Remote/Hybrid) From your home office or regional hubs, iXians across the globe collaborate in real-time to deliver the best customer experience possible. Light on meetings, our agile stand-up environment helps all employees develop relationships and better deliver outcomes. We live our values every day, striving to be … EMEA Sales Engineer is a critical technical resource supporting our rapidly growing EMEA sales organization. As the technical expert bridging the gap between our world-class TrueNAS solutions and customer requirements, you'll work directly with Account Executives, channel partners, and enterprise customers across Europe, Middle East, and Africa to architect, design, and demonstrate storage solutions that solve real … spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. TrueNAS offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health More ❯

to day operation of services to customers. This position involves working closely with colleagues to orchestrate the continuous end-to-end Settlement operation. The Settlement Service Lead will target customer experience and continuous service improvement to deliver a high value service. Working with the Service Owner to reduce operational risks. Development in this role include the opportunity to … system and/or process. They will use this SME knowledge to make key decisions at both a service and organisational-level; decisions that drive change, add valueand enhance customer experience. Key Responsibilities: Manage a small team of Service Analysts in accordance with Elexon policies and procedures. Champions and delivers support to customers to resolve daily queries targeting a … positive customer experience. Responsible for the delivery of BSC legal obligations and supporting operational processes. Responsible for mitigating the risk to BSC legal obligations and associated data quality issues within the designated service(s) Assess, develop and deliver the operational processes, procedures and obligations, including supporting theService Owner to prioritise backlog items, specialist technical knowledge in a number of More ❯

Job Role : Data Science Manager - Marketing & Customer Generative AI Enterprise Architect Location: London/Manchester/Edinburgh/Newcastle/Birmingham Career Level : Manager (L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative … ll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will: Shape Customer and Marketing Experiences w/Generative AI solutions: Be at the forefront of the industry - creating, owning, and making it a reality for clients looking to better serve their … based solutions. Operate across multiple industries and functions. Develop others by bringing your unique knowledge and skillsets to the wider practice. In this role you will: Define and Deliver Customer-Centric Data Strategies Translate business needs into robust data solutions and own the data strategy, architecture, and engineering excellence within Applied Intelligence. Work closely with teams and senior architects More ❯