301 to 325 of 1,647 Customer Experience Jobs in London

the world's largest companies. Our team in London is growing and we’re looking for talented people to join us on our journey. Customer Success at Duffel If you have a passion for managing strategic customer relationships then this may be the role for you. Duffel is … hiring a Customer Success Manager (CSM) to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, find mutual growth opportunities, conduct business reviews, and manage customer satisfaction alongside a technically focused Customer Success Engineer (CSE). You will collaborate with a cross … functional group across Duffel including Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience overall. What we're looking for in you 5+ years helping enterprise customers maximise the value of a software or technology product Track record of expanding/growing customer relationships More ❯

the world's largest companies. Our team in London is growing and we’re looking for talented people to join us on our journey. Customer Success at Duffel If you have a passion for managing strategic customer relationships then this may be the role for you. Duffel is … hiring a Customer Success Manager (CSM) to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, find mutual growth opportunities, conduct business reviews, and manage customer satisfaction alongside a technically focused Customer Success Engineer (CSE). You will collaborate with a cross … functional group across Duffel including Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience overall. What we're looking for in you 5+ years helping enterprise customers maximise the value of a software or technology product Track record of expanding/growing customer relationships More ❯

a hands-on analytical thought leader who will help the team make great data-driven decisions. You will identify opportunities for deep analytics on customer behaviour and site performance, working with the multi-disciplinary members of the team, as well as other key people and stakeholders from across the … improve conversion. Evaluate the performance of different pricing or product models across segments and understand drivers of long-term value. Explore patterns in returning customer behaviour across platforms and assess how incentives influence their likelihood to return. Understand how returning customers behave across different platforms (web vs app), their … join our product team working on user-facing journeys and experiences that power the business. You'll derive strategic insights from digital marketing, user experience, and commercial data to inform business strategy, marketing investment, and funnel optimization, thereby improving customer experience and business outcomes. You'll work More ❯

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … efficient and effective, and a desire to progress along the maturity curve. We are a team of problem solvers with extensive consulting and industry experience, working together with technology focussed professionals to deliver KPMG Powered Enterprise though a standardised delivery model, which drives professional delivery to clients. What will … transformation team including revenue planning, resourcing, recruitment, wider team development and community building What will you need to do it? 6 or more years experience in the finance function of leading public sector or corporate companies, or client facing audit or consulting experience at a professional services firm More ❯

commerce, offering advertisers a range of innovative advertising solutions across Amazon's websites, devices, and the Amazon DSP. We believe effective advertising enhances the customer experience and provides positive ROI for our partners. We are hiring a Sales Account Manager to strengthen relationships with medium to large advertisers. … You will leverage Amazon's proprietary data to develop tailored strategies across Amazon's product suite to meet business goals. The role involves driving customer success through close partnerships and collaboration with Amazon's sales, creative, operations, product, and retail teams. As a Sales Account Manager, you should be … medium to large accounts, developing strategic relationships with key contacts. Collaborate with the account team to develop annual brand and media strategies aligned with customer objectives. Utilize insights to build recommendations at each campaign stage, leading to revenue growth or increased customer satisfaction. Advocate for customer needs More ❯

role will centre around mapping and improving existing (and creating new) processes, procedures to help identify improvement areas and ways to enhance our overall customer experience journey. You'll have strong project management skills alongside immaculate communication skills to work with all of the relevant stakeholders to ensure … you if you're interested in joining us in our journey. About the Team We are a multi-disciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company's mission and believe in a collaborative approach to creating the … greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people's lives for good. What you'll do: Creating end-to-end process maps for the operational team, identifying areas More ❯

release time from dev to production. You will represent QA concerns in meetings as well as provide valuable end-user feedback to improve the customer experience. The ideal candidate is a motivated and talented test engineer who is passionate about testing software through automation and creating a stellar customer … a dynamic, fast-paced environment. Key job responsibilities Work as part of a team of experienced QA engineers testing multiple software releases. Hands-on experience creating, maintaining and executing test cases/suites as well as analysing results. Create stable and re-usable automation of test cases for new … in every phase of the development process About the team Come join Amazon Key for Business team and help drive the transformation of our customer delivery experience at scale. Key for Business, our patented building access technology, supports Amazon Last Mile in the US. BASIC QUALIFICATIONS - 1+ years More ❯

You will also partner with colleagues to develop and deliver master category strategies that incorporate critical insights and recommendations to further enhance the user experience and value delivered throughout the network. Duties include: Collaborate with key stakeholders to define product vision, priorities, roadmap requirements and budget for the lease … actionable opportunities at the executive level. Collaborate with colleagues across the team to develop master category strategies and elevate category management to enhance the customer experience and increase the value delivered to the organization. Identify and report trends in commercial real estate. Develop and lead quarterly real estate … summits. Develop and publish white papers. Conduct voice of the customer workshops, conduct regular market research, and translate stakeholder feedback and research into deliverable features and benefits that enhance the product value. Create optimization models and dashboards. Connect to your skills and professional experience Previous experience in More ❯

to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. We're looking for Applied Scientists passionate about helping startups use GenAI and other techniques to design, evangelize, and implement state-of-the … and hardware optimization Develop a deep understanding of startups GenAI ecosystem and their evolving technical needs to drive improvements to startups program and resulting customer experience Provide customer and market feedback to product and engineering teams to help define product direction Unlock scale by identifying patterns and … establishing reusable assets to accelerate customer impact of future engagements About the team AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a More ❯

solid relationships with top-tier stakeholders (yes, all the way up to the C-suite and board), and drive serious commercial momentum. 5+ years' experience in an Account Manager role. Hybrid - London area. Salary up to £70K. WHO ARE WE? We are an exciting digital marketing agency which is … go-to strategic ally, supporting growth and collaboration across their entire business. Driving client retention and Growth by Work hand-in-hand with Client Experience and Performance teams to keep client retention soaring above 90%, while spotting fresh opportunities to expand services, grow your portfolio, and smash revenue goals. … so is only accepting applicants with full working rights in the UK. BUSINESS DIRECTOR, ACCOUNT MANAGER, PRODUCT MANAGER, SEO, PPC, CUSTOMER EXPERIENCE, CX, GROWTH, GROWTH MARKETING. More ❯

London Salary: £100,000 - £120,000 A fast-growing fintech app are looking for a strategic and data driven Head of CRM to transform customer engagement, drive retention, and enhance personalised user experiences. You'll lead a team to develop sophisticated, data-driven customer journeys that boost conversion … and lifetime value. The business are going through a re-brand and huge digital transformation - so experience working on large transformational projects are key Responsibilities: Design and implement a CRM strategy that supports ambitious growth targets Build multi-channel customer journeys to improve onboarding, engagement, and retention There … platforms in the next 6 months, so you and the Head of Martech will drive this Utilise data-driven insights to optimise personalisation and customer experience Oversee CRM automation tools and marketing technologies to drive efficiency Lead and mentor a high-performing CRM team – 4 DR Experience More ❯

London Salary: £100,000 - £120,000 A fast-growing fintech app are looking for a strategic and data driven Head of CRM to transform customer engagement, drive retention, and enhance personalised user experiences. You'll lead a team to develop sophisticated, data-driven customer journeys that boost conversion … and lifetime value. The business are going through a re-brand and huge digital transformation - so experience working on large transformational projects are key Responsibilities: Design and implement a CRM strategy that supports ambitious growth targets Build multi-channel customer journeys to improve onboarding, engagement, and retention There … platforms in the next 6 months, so you and the Head of Martech will drive this Utilise data-driven insights to optimise personalisation and customer experience Oversee CRM automation tools and marketing technologies to drive efficiency Lead and mentor a high-performing CRM team – 4 DR Experience More ❯

London Salary: £100,000 - £120,000 A fast-growing fintech app are looking for a strategic and data driven Head of CRM to transform customer engagement, drive retention, and enhance personalised user experiences. You'll lead a team to develop sophisticated, data-driven customer journeys that boost conversion … and lifetime value. The business are going through a re-brand and huge digital transformation - so experience working on large transformational projects are key Responsibilities: Design and implement a CRM strategy that supports ambitious growth targets Build multi-channel customer journeys to improve onboarding, engagement, and retention There … platforms in the next 6 months, so you and the Head of Martech will drive this Utilise data-driven insights to optimise personalisation and customer experience Oversee CRM automation tools and marketing technologies to drive efficiency Lead and mentor a high-performing CRM team – 4 DR Experience More ❯

meet the accelerating demand for data — one driven by passion and innovation. Vertiv brings together hardware, software, analytics, and ongoing services to ensure a customer’s digital infrastructure and vital applications run continuously, perform optimally, and scale with business needs. As a LUL Service Engineer, you will be primarily … dialogue with the wider Vertiv service management team. Key Responsibilities: A Member of the Team At Vertiv you won’t just be a UPS Customer Service Engineer, you will be a valued member of the Vertiv LUL team. We are passionate in collaborating to reach and exceed our client … this by contributing with your technical expertise, taking ownership of situations and support other UPS service team members with best practice and innovative solutions. Customer Focused Delivery Customer excellence is a core Vertiv Value. Expectation to respond appropriately, in a timely manner and professionally to all service calls More ❯

meet the accelerating demand for data — one driven by passion and innovation. Vertiv brings together hardware, software, analytics, and ongoing services to ensure a customer’s digital infrastructure and vital applications run continuously, perform optimally, and scale with business needs. As a LUL Service Engineer, you will be primarily … dialogue with the wider Vertiv service management team. Key Responsibilities: A Member of the Team At Vertiv you won’t just be a UPS Customer Service Engineer, you will be a valued member of the Vertiv LUL team. We are passionate in collaborating to reach and exceed our client … this by contributing with your technical expertise, taking ownership of situations and support other UPS service team members with best practice and innovative solutions. Customer Focused Delivery Customer excellence is a core Vertiv Value. Expectation to respond appropriately, in a timely manner and professionally to all service calls More ❯

meet the accelerating demand for data — one driven by passion and innovation. Vertiv brings together hardware, software, analytics, and ongoing services to ensure a customer’s digital infrastructure and vital applications run continuously, perform optimally, and scale with business needs. As a LUL Service Engineer, you will be primarily … dialogue with the wider Vertiv service management team. Key Responsibilities: A Member of the Team At Vertiv you won’t just be a UPS Customer Service Engineer, you will be a valued member of the Vertiv LUL team. We are passionate in collaborating to reach and exceed our client … this by contributing with your technical expertise, taking ownership of situations and support other UPS service team members with best practice and innovative solutions. Customer Focused Delivery Customer excellence is a core Vertiv Value. Expectation to respond appropriately, in a timely manner and professionally to all service calls More ❯

Bloomberg and work to build long term solutions Take ownership of any opportunities to improve our data products, acquire new content or enhance the customer experience Proactively manage campaigns to stay engaged with content partners and maintain the quality and reliability of contributed content. Support colleagues with campaigns … implement solutions for content partners Write detailed, accurate and complete specifications/requirements You'll need to have: Please note we use years of experience as a guide but we certainly will consider applications from all candidates who are able to demonstrate the skills necessary for the role. A … bachelor's degree or higher in relevant data technology or financial field, or equivalent professional work experience Minimum of 2 years of relevant experience (external and internal experience) Excellent written and verbal communication skills Proven experience of relationship management Effective project management skills and ability to More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading edge More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading edge More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading edge More ❯

range plans with business. - Maintain exceptional relationship with business stakeholders, and identify and resolve key business issues impacting finance operations ability to provide optimal customer experience. - Work with various technology teams to innovate, identify, and develop long term scalable technology solutions to support business growth. - Work with business groups … external to Finance Operations, collaborating and building relationships with system and business owners globally to drive end-to-end improvements and sound financial and customer experience recommendations and successes. - Identify and deliver improvements in downstream results by eliminating upstream inefficiencies and defects. - Liaise with Tax, Legal and Accounting … engaging with technology teams to translate business requirements into configurable design specs. BASIC QUALIFICATIONS - 5+ years of tax, finance or a related analytical field experience - 5+ years of multiple finance and accounting roles experience - 6+ years of Accounts Receivable or Account Payable experience - 6+ years of applying More ❯

Meets Real-World Impact Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance. We’re hiring a Research Reporting … This Role Stands Out You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day. 🔍 What You’ll … Python, and Excel Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights Present your findings to senior stakeholders—including executives and board-level More ❯

lead operations in emerging technology space like Generative AI/Agentic AI and enable Amazon launch delightful products and improve customer experience (CX) across the world. If you are customer obsessed, passionate about data and operations excellence, keen to learn, agile, have ability to influence leadership teams … We at OPTIMA enable Amazon deliver a superior shopping experience to customers worldwide by leveraging our global, cross functional team to deliver comprehensive CX quality insights and ground truth data to measure and train ML (Machine Learning) models and launch new CXs. BASIC QUALIFICATIONS Bachelor's Degree Built and … led a large (600+ members) and multi-site operations team in a fast paced environment Experience with partnering with and influencing cross functional teams Excellent written and verbal communication skills Ability to influence senior leadership Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy. More ❯

of Ka-band band and other frequencies for satellite services, and other relevant regulations, in collaboration with relevant stakeholders. The ideal candidate will have experience obtaining licenses for satellite systems, to include earth stations/gateway stations, user equipment, spectrum occupancy, and the provision of services (wholesale and retail … export control regulations. Key job responsibilities Develop and execute on the licensing strategies in countries throughout Africa, in alignment with Kuiper technical, business, and customer objectives, and develop the corresponding budget projections for licensing, regulatory, spectrum and other fees. Secure and maintain the necessary licenses to enable Kuiper services … stations/gateway stations, user equipment, spectrum occupancy, and services), and ensure compliance with national regulations, deadlines, and regulatory/fee requirements. Enhance the customer experience by shaping national and regional policies and regulations affecting NGSO systems, the use of the 20/30 GHz band, and space More ❯

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every … level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every … interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for More ❯