Senior Customer Solutions Manager, Field-AGS-UKI-ENT-CS Job ID: AWS EMEA SARL (UK Branch) Are you excited to help large organizations unlock mission outcomes in the cloud? Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) for our UK and Ireland Team, supporting large enterprise organisations in Ireland. In this role you will … will uncover high-value cloud use cases, establish roadmaps, define success criteria, orchestrate advanced architectures, and stand up program-level governance. Ultimately, you will own the end-to-end customer cloud journey (technical, operational, organizational, and educational) and advise executives on what "good" looks like. At AWS we value critical thinking, ownership, and a bias for action. You bring … strong technical depth, exemplary communication skills, and a passion for delivering a great customer experience. Key job responsibilities Working backward from the customer's mission, you will: • Value Realization: Accelerate measurable business outcomes through the adoption of AWS services, partner solutions, and proven best practices. • Relationship Management: Earn trust with stakeholders at every level, from engineers to C More ❯
thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customerexperience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our … organization. Manage and mentor a team of technology professionals. Ensure that all technology solutions adhere to industry standards and regulations. What you'll be able to demonstrate: Skills and experience Bachelor's or master's degree in computer science or related field 10+ years of experience in technology architecture, with a focus on large-scale enterprise systems • Proven … experience in designing and implementing technology solutions that align with business objectives. Experience in leading and mentoring teams of technology professionals Strong analytical and problem-solving skills Excellent communication and collaboration skills Knowledge of industry standards and regulations, including security and privacy requirements Experience with cloud-based technology solutions and services Experience with PHP, Laravel, microservice More ❯
us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for CustomerExperience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across … the most rankings alongside other software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a … research Following up with prospects through inbound and outbound cold calls and emails Partnering closely with Account Executives to help move along qualified pipeline through the sales cycle Understanding customer needs and requirements Effectively communicating the value propositions to secure initial meetings with potential new customers, Brainstorming with the team on how we can identify key players and generate More ❯
the largest restaurant group worldwide. Together, we strive for culinary excellence and unmatched dining experiences, whether in our restaurants or at home. Job Purpose In 2024 we migrated our customer base, re-platformed our ordering website and launched a new app. We launched new dough, and have just launched our new brand look & feel. We're not stopping there … launch enhanced digital touch points for our customers in both dine in and takeaway huts. We're looking for a data driven ecommerce manager keen to broaden their digital experience, someone who likes to think outside the box, happy to roll up their sleeves and adapt to business requirements as they evolve over the first 12 months in role. … want to deliver continuous improvement across our physical and digital landscape (dine in and takeaway) to ensure customers get best-in-class digital experiences. Applying your ecommerce and user experience expertise to the takeaway app, in hut ordering platform, kiosks, booking system, as well as steering the wider ecommerce and app strategy. Key Responsibilities Leading digital reporting efforts, consolidating More ❯
architecture & roadmap for MNOs within the Liberty Global organization Drive continuous improvement of mobile network quality RAN & Core - deployment & optimization, working with the OpCos to deliver tangible impact on customerexperience Review, optimize and provide input on Mobile-related OpCo budget cycles Lead Strategic Initiatives on Mobile across Business Units, including Intelligent Networks, MEC, and Satellite Play an … recommendations for complex RFQs, vendor choices, and other relevant decisions Actively participate in relevant standardization bodies & external events on behalf of Liberty Global Supercharge our people & culture with a customer-first purpose, mindset, and key skillset to attract and retain best-in-class talent What You Bring To The Role Experience & Expertise 10+ years of making tangible impact … within the telco/technology domain, with at least 8 years leadership experience in mobile network & services, cloud, technical products, and platforms Deep expertise in 5G, IoT, MPN & edge/MEC (Satellite experience is a plus) Proven experience in Mobile Network Deployment and Operations Outstanding commercial and business acumen, expertise in M&A and Strategy domains Deep More ❯
Hybrid London The Company : I am hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python daily! The Role : As a Senior Credit Strategy Analyst, you will be: Developing new insights … to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily for strategy development Your skills and experience : To be successful as a Senior Credit Strategy Analyst, you … will need: Experience as a credit risk strategy analyst Experience working in a fast-paced environment Experience developing credit risk strategies for Acquisitions and/or Existing CustomerExperience working with SQL and Python STEM Degree from a top university Benefits Up to £75,000 + Benefits More ❯
Hybrid London The Company : I am hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python daily! The Role : As a Senior Credit Strategy Analyst, you will be: Developing new insights … to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily for strategy development Your skills and experience : To be successful as a Senior Credit Strategy Analyst, you … will need: Experience as a credit risk strategy analyst Experience working in a fast-paced environment Experience developing credit risk strategies for Acquisitions and/or Existing CustomerExperience working with SQL and Python STEM Degree from a top university Benefits Up to £75,000 + Benefits More ❯
Hybrid London The Company : I am hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python daily! The Role : As a Senior Credit Strategy Analyst, you will be: Developing new insights … to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily for strategy development Your skills and experience : To be successful as a Senior Credit Strategy Analyst, you … will need: Experience as a credit risk strategy analyst Experience working in a fast-paced environment Experience developing credit risk strategies for Acquisitions and/or Existing CustomerExperience working with SQL and Python STEM Degree from a top university Benefits Up to £75,000 + Benefits More ❯
Central London, London, England, United Kingdom Hybrid / WFH Options
The MDU
future enterprise change and digital delivery initiatives. The role suits a fast-learning, highly personable analyst with a strong focus on agile software delivery, stakeholder engagement, wireframing capabilities, and experience defining and shaping system capabilities – particularly across Microsoft Dynamics 365 and Power Apps. Key Responsibilities Software & Capability Delivery • Collaborate with stakeholders to gather and refine business requirements for new … end solution lifecycle across business operations, digital systems, and service workflows Delivery Alignment & Backlog Management • Manage backlog in Azure DevOps, ensuring readiness for sprint planning, development, and testing (Jira experience advantageous for those new to ADO)• Collaborate directly with business stakeholders and development teams to refine backlog items and ensure clarity, feasibility, and successful executionBusiness Analysis & Solution Design• Use … and wireframing expertise. You will:• Create wireframes, screen flows, and journey mock-ups to express design intent• Accelerate stakeholder feedback through visual assets• Support design alignment when UX or CX resources are unavailableTools may include Figma, Balsamiq, Visio, Lucidchart, or similar. Essential Skills & Experience • Experience as a BA in software development, change management, or digital transformation projects• Strong More ❯
the UK, with 11 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds. What you'll be doing Customer-Centric Mindset : Champion a deep understanding of user needs by collaborating with customer-facing teams, leveraging analytics, and gathering market insights to enhance the customer experience. AI … launch, and continuous improvement. Action-Oriented & Data-Driven : Drive digital product development under tight timelines, leveraging data-driven decision-making to prioritize features and enhancements. User Story Development : Translate customer needs and business goals into actionable and detailed user stories and acceptance criteria for development teams/vendors to ensure alignment with product scope. Product Governance & Security : Advocate for … digital product security, data strategy, compliance, and technical alignment, ensuring adherence to industry best practices. UX & CustomerExperience Optimization: Partner with UX/UI designers to deliver intuitive and engaging user experiences that enhance learning outcomes. Alignment & Stakeholder Engagement: Collaborate with Global Product, Assessment, and Business teams to integrate Agile methodologies and drive efficiencies across the product development More ❯
a dynamic and experienced E-commerce Manager to oversee and enhance the online performance of their websites. The successful candidate will be responsible for driving online sales, improving user experience, and implementing strategic initiatives to maximize revenue and conversion rates. This will be a full time office based position in London Key Responsibilities: E-commerce Strategy & Execution: Execute comprehensive … performance and user behaviour. Provide regular reports and insights on key performance metrics, including sales, traffic, and conversion rates. Use data-driven insights to make informed recommendations for improvements. CustomerExperience & Retention: Improve the online customer journey by enhancing website navigation, checkout processes, and personalisation. Work with customer service teams to address online-related inquiries and … issues. Develop and implement loyalty and retention strategies to encourage repeat business. Skills & Qualifications: Proven experience in an E-commerce Manager role, preferably within the travel or tourism industry. Proficiency in web analytics tools such as Google Analytics, Google Search Console, and other SEO tools. Experience with digital marketing strategies, including PPC, SEO, email marketing, and affiliate marketing. More ❯
the service design competence at Pod, influencing how service design methodologies are adopted and practiced Electrify us with your skills: To succeed in this role, you'll ideally bring experience in a similar role within Service Design. We're looking for someone with: Demonstrable experience in Service Design Proven experience of working with a complex service offering … skills Adaptive to a fast-paced and evolving environment Strong ownership mindset-you're confident leading your work and asking questions when things are unclear Passionate about improving the customerexperience and using design to solve practical problems beautifully Deeply customer-centric-you make design decisions grounded in real user needs, and can balance these with business … goals to create smart, impactful solutions Curious, adaptable and keen to explore new tools and trends, including AI in design workflows Experience with D2C, B2B SaaS or B2B2C Experience using Miro and Figma Someone people love to work with-positive, proactive and a great communicator Perks that spark joy: Flexible hybrid working model Work abroad for up to More ❯
their future, digitally enabled state, both in how they work and serve their customers. We unlock value through a start-up mindset and modern methods, combining strategy, consulting, and customerexperience with agile engineering and creative problem-solving. With over 20,000 employees across 53 offices worldwide, our team brings expertise in technology, data sciences, consulting, and customer … and prioritization for digital products within an engagement. You will work with clients in the Consumer Products industry on major Digital Business Transformation (DBT) initiatives, understanding their business and customer needs to deliver continuous value through rapid development cycles. Responsibilities Your Impact: Partner with clients, strategists, experience leads, and enterprise architects to define business goals and value streams … shaping solution propositions that deliver transformative outcomes and enhanced customer experiences. Develop a comprehensive solution vision aligned with product strategy and industry standards, keeping customer needs at the forefront and utilizing design thinking tools. Represent the client in solution workshops with cross-functional leaders to identify new solutions, organizational needs, and options. Create solution hypotheses based on user More ❯
Technical Account Manager London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organisation to transform raw behavioural data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalisation engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG … Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviours, hyper-personalise customer experiences, and detect fraud in real time. The Opportunity The … Technical Account Manager (TAM) sits within our Technical Services team and reports to the Technical Account Management Lead. This customer-facing role blends technical expertise with consultative support, helping customers solve problems and get value from their data using Snowplow. We view customer activation as key to retention and success. TAMs work closely with clients to understand their More ❯
effective business outcomes Working with diverse and virtual technical delivery teams to provide an analytical understanding of business problems and issues as related to the change agenda. Using your experience in Agile methodologies, user stories and process optimisation to work closely with the business and technical teams to develop and deliver efficient and creative solutions. Coordinating sprints, deployments and … solutions Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution Actively get involved in the new consulting community Candidate Profile Previous experience as a Business Analyst in the Financial sector ideally in the Finance, Risk or Regulatory reporting areas of an Investment Bank. Experience of using Agile, process optimisation and … LEAN methodologies. Experience working in Agile teams, defining user stories and working with Product Owners or as a Product Owner. Ability to influence, debate, interact and communicate, across all mediums, with senior business leaders as well as technical teams. Business Analysts that have a strong awareness of data, proficient in data analysis and the complexities within financial services of More ❯
thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous … largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. … platforms (e.g. AWS, Azure, Google Cloud Platform). Collaboration and communication tools (e.g. Microsoft Teams, Zoom). Business Intelligence and presentation tools (e.g. Power BI, Tableau). Exposure to CX, AI, Automation, and Digital technologies preferred. Qualifications Bachelor's degree in Business, Technology, or related field preferred. Equivalent experience in B2B technology sales or account management will be considered. More ❯
company, that exists to transform its clients fortunes by disrupting the categories they operate in. VCCP is fully integrated, with deep capabilities in data and analytics, brand strategy, communications, customerexperience, media, production and distribution. The company was founded in 2002 in London, with offices in New York, San Francisco, Singapore, Shanghai, Sydney, Madrid and Prague. Our London … the click, someone who believes that platforms area a place to tell brand stories, build emotional connection, and make work people don't just scroll past, but share. Skills & Experience: Proven experience leading high-performing digital media teams across paid social, search, and/or commerce platforms. A deep understanding of how to drive brand and business impact More ❯
company, that exists to transform its clients fortunes by disrupting the categories they operate in. VCCP is fully integrated, with deep capabilities in data and analytics, brand strategy, communications, customerexperience, media, production and distribution. The company was founded in 2002 in London, with offices in New York, San Francisco, Singapore, Shanghai, Sydney, Madrid and Prague. Our London … the click, someone who believes that platforms area a place to tell brand stories, build emotional connection, and make work people don't just scroll past, but share. Skills & Experience: Proven experience leading high-performing digital media teams across paid social, search, and/or commerce platforms. A deep understanding of how to drive brand and business impact More ❯
alongside the CEO and cross-functional team to define and implement the technology vision and strategy. You'll own full-stack delivery, combining powerful backend data handling with beautiful customer experiences. This is a hands-on role with a path to Head of Tech and meaningful equity. Key Responsibilities: Drive data-led innovation with AI/ML, including recommendation … and personalization features Collaborate with business leaders, non-tech stakeholders, and investors to align tech direction with company strategy Balance hands-on coding with technical leadership and mentoring Own customerexperience across web, mobile and backend integrations Who You Are: Strong back-end focus with full-stack engineering experience Strategic thinker with commercial acumen and startup grit … Data-obsessed with proven experience in AI/ML or strong interest in applied machine learning Confident communicator and collaborator across technical and non-technical teams Pragmatic in build vs. buy decisions Passionate about sustainability, marketplaces, and doing meaningful work AWS and GCP (BigQuery, Looker) Data science and ML experience a plus Bonus if you have: ExperienceMore ❯
you will be given the freedom to define new features and manage projects end-to-end, including: Optimising how we acquire new customers for speed and efficiency Streamlining the customerexperience and application process Improving our underwriting capabilities to support best-in-class credit decisions Building tools that maximise efficiency for our Customer Service and Fraud teams … of Product, and Engineering team to define and deliver our long-term product roadmap. You will ensure we are delivering the best outcomes for our customers while scaling our customer base sustainably. As well as working to plan out the roadmap, you will also work on day-to-day product delivery, and collaborate with various departments to prioritise projects … Credit Risk, Data Science, Operations, Engineering) What we're looking for We welcome applicants with the right skill set, regardless of specific experience. Ideally, you have: 5+ years of experience in a Strategy, Analytics or Product role, with at least 2+ years specifically in Product 3+ years of experience in Finance or Fintech How you will contribute to More ❯
Job Info Job Identification 4029 Posting Date 07/31/2025, 01:17 PM Job Role Consulting -Transformation Solutioning Lead Experience (In Years) 9-12 Job Description EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL … leaders to design offerings that combine EXL's digital, data, analytics, and operations strengths. Your solutions will address critical needs such as regulatory compliance, digital transformation, operational efficiency, and customerexperience enhancement. As part of your duties, you will be responsible for: Lead solution design for large, complex transformation and managed services deals in banking and capital markets. … EXL's capabilities. Respond to RFPs, RFIs, and unsolicited proposals with detailed solution narratives, transformation roadmaps, delivery frameworks, and commercials. Develop solutions covering retail, commercial, and investment banking processes-customer onboarding, front/middle/back office processes, AML/KYC, payments, lending, risk etc Incorporate automation, AI/ML, cloud, and analytics into client solutions to drive innovation More ❯
and home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation. We work with ambitious clients to help them solve their biggest business and customer challenges. We help our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from … multiple projects. Driving Innovation & Thought Leadership: Stay at the forefront of design trends, emerge as a thought leader, and represent Waracle's design processes at industry events. Ensuring Holistic CustomerExperience: Take a broad view of product design, understanding how each solution fits within the entire customer journey and championing seamless, meaningful experiences across all touchpoints. Embedding … Delivering Excellence: Ensure high-quality design deliverables are produced on time and within budget, adeptly navigating complex project constraints and stakeholder expectations. What You'll Bring: Extensive Product Design Experience: Proven progressive experience in Product Design, with significant time in a Principal, Lead, or Senior Designer role within a digital consultancy or agency. Holistic Product Thinker: Demonstrated ability More ❯
At Bridebook, we're digitising the wedding industry! Join us in transforming the wedding planning experience for engaged couples around the world. Who is Bridebook anyway? Bridebook is a SaaS and Marketplace scale-up business revolutionising the wedding industry. We are proud to be the UK's number one wedding planning app and the ONLY global provider! Our mission … finish with a focus on new business growth. You'll utilise the data provided by Bridebook to strengthen your sales pitches. Work towards strategic goals while prioritising an outstanding customerexperience for our clients. Building and maintaining strong rapport over the phone with potential clients to uncover prospect needs. Consistently follow up with potential clients to negotiate contracts … those in other departments. Nurturing relationships with partners for a seamless handover to the Accounts Team. We're looking for someone who has: Two plus years of successful sales experience Some experience of telephone sales environment Exceptional phone presence and communication skills Outstanding sales skills and ability to meet commercial targets A proactive mindset and the ability to More ❯
and buy for all their business needs, and it is still day 1 for us. Amazon Business represents an incredible opportunity to address a vast new market segment and customer base and is an area of high interest for Amazon. We are focused on building solutions that enable the B2B customer to find, research, and buy products and … devices, marketplaces and regions. Our customers include individual professionals, small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon customer and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience. We are looking for a hands-on, detail … Wide Team. The position is located in Bangalore, India, and reports into the international retail team's product management group. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Knowledge of Excel More ❯
continuous improvement. Job Description The Sales Executive at Blueflame AI is responsible for driving sales growth by identifying potential clients, developing relationships, and closing deals. This role involves understanding customer needs, presenting the company's generative AI platform, and negotiating deals to achieve sales targets. The Sales Executive plays a critical role in the company's revenue generation and … with clients to close sales effectively Prepare and present sales proposals and contracts Relationship Management: Build and maintain strong relationships with clients Provide ongoing support to clients, ensuring ongoing customer satisfaction Work closely with the marketing team to align sales strategies with marketing campaigns Collaborate with other departments, such as the company's client success and product teams, to … enhance the customerexperience Reporting and Analysis: Track sales performance metrics and report on progress towards sales target Analyze market trends and competitor activities to identify opportunities for growth Stay updated on industry trends, product knowledge, and sales techniques Participate in training sessions and professional development opportunities What You Bring Proven experience as a Sales Executive or More ❯