476 to 500 of 1,651 Customer Experience Jobs in London

the Role: The C-Chief operating officer is a C-suite leadership role responsible for driving operational excellence and delivering a cohesive, high-quality customer experience across all group companies. This role ensures the successful delivery of customer onboarding, support, platform usage, renewals enablement, and continuous improvement … ensure clarity, accountability, and balance. Operational Strategy: Define and execute a shared group-wide operations strategy in line with company objectives, including the Operational Experience strategy for our customers from first touch points with Sales to becoming expert end users. Process Optimisation: Identify, implement, and monitor operational and tooling … improvements to enhance speed, efficiency, quality, and scalability. Digital Experience: Partner with Product and Tech to enhance in-platform usability, onboarding flows, and support features. Team Development: Lead, mentor, and develop high-performing operational and operational teams across group companies. Cross-Functional Collaboration: Partner with Sales, Product, and Finance More ❯

Role : CX Engagement Lead Location : London, UK (Hybrid) 12+ years of proven track record in leading CX transformation projects ∙Significant industry/domain experience across various sectors We're looking for someone with a strong track record in: Leading both onshore and offshore teams Managing multiple transformation programmes simultaneously … Contact Centre transformation experience Deep expertise in digital solutions and CCaaS platforms End-to-end consulting and delivery of CX and digital transformation solutions Pre-sales and business development engagement More ❯

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty-year heritage as a leading data and analytics consultancy, in 2016, Merkle became part of dentsu, one of the … market What you'll bring: Anticipated the appropriate candidate will have 7+ years business development/consultative sales experience in the digital/CX agency, CRM and/or commerce technology or tech recruitment space. Sales experience in technology, professional services or digital agency (Experience of any … of Salesforce, Microsoft, Oracle, Adobe, Sitecore, Braze, CRM, marketing automation, CDP's, AI, or CX desirable) Knowledge of the inner workings of software alliance partnerships a big plus Experience in end-to-end sales lead qualification - Lead gen to MQL to SQL, Inbound/Outbound, marketing campaigns & Events Proven More ❯

cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help. We believe in "Work Hard. Have Fun. Make History" value by having a focus on sharing … have a spot for you too. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues. We wake up every morning asking ourselves … how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at More ❯

We are seeking an experienced, entrepreneurial Growth Product Manager with a passion for lifecycle marketing to help grow and support the customer experience across our services. The Growth Product Manager will work with a wide variety of functional teams across apps to identify, strategize and define new opportunities … to enhance the customer’s experience of our services, with a focus on bringing new customers into the ecosystem and retaining them. We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be … inspired to share your years of experience along with providing extraordinary support for the team. Key Qualifications: • A minimum of 7+ years of experience as a marketing focused product manager; B2C advertising/marketing technology a plus • Deep understanding of growth product management, with previous experience serving More ❯

We are seeking an experienced, entrepreneurial Growth Product Manager with a passion for lifecycle marketing to help grow and support the customer experience across our services. The Growth Product Manager will work with a wide variety of functional teams across apps to identify, strategize and define new opportunities … to enhance the customer’s experience of our services, with a focus on bringing new customers into the ecosystem and retaining them. We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be … inspired to share your years of experience along with providing extraordinary support for the team. Key Qualifications: • A minimum of 7+ years of experience as a marketing focused product manager; B2C advertising/marketing technology a plus • Deep understanding of growth product management, with previous experience serving More ❯

We are seeking an experienced, entrepreneurial Growth Product Manager with a passion for lifecycle marketing to help grow and support the customer experience across our services. The Growth Product Manager will work with a wide variety of functional teams across apps to identify, strategize and define new opportunities … to enhance the customer’s experience of our services, with a focus on bringing new customers into the ecosystem and retaining them. We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be … inspired to share your years of experience along with providing extraordinary support for the team. Key Qualifications: • A minimum of 7+ years of experience as a marketing focused product manager; B2C advertising/marketing technology a plus • Deep understanding of growth product management, with previous experience serving More ❯

ups finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience … Assurance, and Marketing Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc. Travel may be required to customer sites in the event of a critical situation to expedite resolution Work shoulder to shoulder with the Sales and Sales Engineering Teams Qualifications Please … meet these requirements, we will be unable to proceed with your application. 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience Advanced certifications such as CCIE/JNCIE/CISSP– an advantage Excellent written and spoken communication skills, strength with More ❯

in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online … with PSPs and acquiring banks. Analyse payment data to identify trends, opportunities, and areas of friction. Evaluate and integrate new payment methods based on customer needs and market trends. Collaborate with product and engineering teams on payment system enhancements. Lead the development and execution of our fraud prevention strategy. … ensure proactive threat detection and mitigation. Stay up to date with emerging fraud trends and continuously evolve prevention tactics. Balance fraud prevention with user experience to minimise false declines. Work with our launches team to help with bot management. Oversee the chargeback process end-to-end, from investigation to More ❯

challenging problems, while providing advisory support to help solve short-term business pain points. Key topics include pricing, product selection, delivery speed, profitability, and customer experience. We tackle these issues by building novel economic/econometric models, machine learning systems, and high-impact experiments which we integrate into business … Create and drive data governance strategies for disparate data sources across the company - Create and review technical requirement and design documents, working backward from customer needs BASIC QUALIFICATIONS - 5+ years of data engineering experience - Experience with data modeling, warehousing and building ETL pipelines - Experience with SQL … Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS - Experience mentoring team members on best practices PREFERRED QUALIFICATIONS - Experience with big data technologies such as: Hadoop, Hive, Spark, EMR Our inclusive culture empowers Amazonians to deliver the best results More ❯

exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You will be responsible for enhancing customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge … that establish the Alerting and Incident Management Platform's capabilities in terms of performance, pains, and business use cases we deliver. Key Responsibilities: Improve Customer Satisfaction Improve turnaround time to resolve customer satisfaction. Work closely with engineering and technical account managers to ensure customers can achieve their ambitions … through effective communication and presentation. Requirements Bachelor's degree or higher in Computer Science or IT Engineering. 5+ years of extensive, hands-on Engineering experience in Software Engineering, especially experience with DevTools and Infrastructure Engineering. Deep understanding of incident management systems and alert correlation at scale. Prior experience More ❯

strategic value Facilitates development of relationships with vendors/suppliers and maintains relationships for long-term contracts Participates in category reviews Delivers a superior customer experience to business owners Develops purchasing programs Develops relationships and purchasing arrangements with suppliers Supports business owners in developing specifications for new contract … for team members across other categories as capacity necessitates, in particular Facilities, Marketing and HR Other related duties assigned as needed Required Skills and Experience To be successful, this individual should possess the following skills and attributes: Knowledge and experience of strategic sourcing, contract negotiation and management, supplier … markets Understanding of business, financial, and economic ramifications of various procurement actions Track record of successfully achieving savings targets, negotiating deals, and delivering good customer service Ability to develop strong working relationships with internal clients and suppliers Knowledge of project management methods and techniques Good working knowledge of legal More ❯

build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires … and technical troubleshooting skills Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers Develop critical customer relationship and communication skills to develop impactful, trusted relationships Things You'll Do Drive Customer Adoption and Optimize Programs Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value Leverage customer usage data to deliver actionable insights & recommendations Develop a deep understanding of Qualtrics' service offerings to meet client needs, guiding them through use cases to drive program More ❯

event-driven architectures for engineering teams. You'll ideate and deliver innovative features, ensure seamless system integrations, and collaborate closely with Product, Frontend, and Customer Success teams to create robust and scalable solutions. Join us in shaping the future of enterprise data management while enhancing our development practices and … contributing to an exceptional customer experience. Check out our Github and blog to learn more about us! What will you be doing? Using this tech stack: Java, Scala, Kafka Ideating and implementing interesting features for our customers Working and collaborating with our Product team to ensure our customer experience is flawless Working with our front-end teams (React/Typescript) using Rest, GraphQL and OpenAPI to ensure seamless integration with our UX Working with our Customer Success team to ensure our systems are operationally robust for the most mission-critical customer requirements and manageable More ❯

at all levels. Your responsibilities will include driving ROI/economic related business development activities within AWS, together with the sales teams on strategic customer engagements. You will serve as an expert resource on the financial modelling of IT applications and infrastructures and quantification of value benefits. In appropriate … ideal candidate will have financial acumen to drive an engagement and interact with AWS customers. The candidate will have the technical knowledge and business experience to communicate the economic benefits of computing to IT architects, engineering teams and C-Level executives. The ideal candidate will have a demonstrated ability … environments. The ideal candidate will have demonstrated abilities to influence decision makers in a consultative selling approach (preferably through previous consulting, sales or similar customer experience) to progress decision making through their personal involvement with developing and presenting a compelling business case. Key job responsibilities Serve as a More ❯

growth targets • Thinking creatively of ways to get into new accounts and markets whilst managing multiple opportunities at the same time • Fully understand the customer's business, buying and decision-making process, as well as developing effective relationships with senior leadership in the accounts • Provide accurate detailed monthly and … information is kept up to date • Work with our Data Scientists define, scope and build client insight services that meet client's needs • Develop customer insights on what future products and services look like and report back into product development • To manage external partners to over-achieve against set … and negotiate commercial relationships with existing business partners involving legal, security and business teams The skills you'll need • New business sales hunter with experience of selling into enterprise grade accounts • Attention to detail in everything you do. • Self-starter who acts as the "CEO of your sales plan. More ❯

team works in an Agile environment and is located globally. The team is independent in driving all decisions and is responsible for continuously improving customer experience, revenue growth and operations enablement through quick turn-around of development of our products with high quality. Responsibilities and Impact: Develop automation … team objectives. What We're Looking For: Bachelor's or higher qualification in Computer Science, Information Systems or equivalent is preferred. 5+ years of experience in software testing or development with good understanding of testing, coding and debugging procedures. Experience in programming using Python/C#/Java … or other languages. Experience in design and development of automated tests using automation tools (e.g. Selenium, Appium) with exposure in testing across the application layers (UI/Service/Data layers/Mobile). Experience in advising team to identify automatable test cases at different layers (UI, Services More ❯

phases (CPT, SFT, LHF) that works at Alexa scale. If you are deeply familiar with LLMs, natural language processing, and machine learning and have experience managing high-performing research teams, this may be the right opportunity for you. Our fast-paced environment requires a high degree of independence in … behind Alexa. We're working hard, having fun, and making history. Come join our team! You will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of a product used every day by people you know. BASIC QUALIFICATIONS PhD Knowledge of ML, NLP, Information … Retrieval and Analytics Experience directly managing scientists or machine learning engineers Experience programming in Java, C++, Python or related language Experience in building machine learning models for business application Experience in applied research Knowledge of machine learning approaches and algorithms PREFERRED QUALIFICATIONS Experience building machine More ❯

Amazon Development Centre (London) Limited Do you thrive on solving complex problems with simple solutions? Would you like to drive innovation for Amazon's Customer Service (CS) global customers influenced by Gen AI solutions? Join Amazon Customer Service (CS) technology organization as a Software Development Engineer on our … accurate query results. We support content indexing, content chunking, taxonomy management, and multilingual search functionalities. We enable seamless access to support content for both customer self-service and associate systems serving billions of monthly requests globally. If you're passionate about developing innovative solutions, designing highly distributed systems that … is the opportunity for you. You'll tackle algorithmically complex challenges, working on front-end and back-end services that seamlessly scale to meet customer needs. Excitingly, you'll have the chance to work on latest versions of Large Language Models (LLMs) and generative AI initiatives that are reshaping More ❯

Product Manager - Data Products London/hybrid or UK/Europe remote About Snowplow Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioural data. The Snowplow CDI fuels AI-driven marketing, digital products … and services, customer experiences and fraud detection, by enabling companies like Burberry, Strava, and AutoTrader to collect and manage real-time, structured and unstructured behavioral data governed in their cloud data platform. With thousands of companies relying on Snowplow worldwide to generate AI-ready data to uncover deeper customer journey insights, predict customer behaviors, optimize differentiated customer experiences, and detect fraud; we are at the forefront of transforming how data-driven organizations leverage their customer behavioral data. Following our $40 million Series B funding led by global venture capital firm NEA, known for investments in More ❯

owned properties as well as third party properties Amazon operates. We believe that advertising, when done well, can greatly enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We are currently looking for a highly skilled and motivated Analytics … insights that remain relevant across markets. You will work with engineering teams to automate insight generation while maintaining consistent quality and impact across different customer segments. You will need to understand our scaling technology and associated data solutions. Key job responsibilities Develop scalable insights and narratives that can be … create and enhance insights, analyzing multiple datasets to identify scaling opportunities Develop and maintain JSON-based conditional logic to ensure content relevance across different customer segments Collaborate with engineering teams to implement scalable solutions Partner with local analytics & insights teams to identify successful insights that could benefit from global More ❯

We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data Analysis, Strategy and Ops, all dedicated to creating customer experiences worth talking about. The VCCP Partnership as a whole is an integrated communications agency set up in 2002 by Charles (V), Rooney (C … strategy’ and the execution of ‘digital experiences’ to make standout digital products & services, and experiences. That includes opening new categories and formats, delivering groundbreaking customer interactions, or generating long-term customer advocacy - across the whole digital ecosystem. We’re here to make a difference. ABOUT THE ROLE: The … the Project Directors and Digital leadership team to ensure the Studio team is supported to follow best practice and deliver world-class work. SKILLS & EXPERIENCE: Confident in managing large and complex digital production projects and programs of work Be able to manage multiple workstreams concurrently, knowing when to prioritise More ❯

groundbreaking products that have revolutionised the industry. With over 130 major beauty awards, the company is a leader in its field, delivering high-quality, customer-centric solutions. The brand has a strong presence in major global markets and is committed to innovation, creativity, and solving unmet consumer needs through … take charge of growing and optimising the UK ecommerce channels. Reporting to the Brand Marketing Director, you'll manage the website, develop strategies for customer acquisition, and ensure seamless site operations. With a focus on revenue growth, user experience, and digital marketing, you'll lead cross-functional teams … experience. Responsibilities Website Management & Trading Develop strategies to drive conversion and revenue growth across DTC and marketplace channels. Ensure a seamless and engaging user experience on the website, driving revenue, conversion rates, and traffic. Collaborate with the wider marketing team to execute campaigns and coordinate promotional calendars. Forecast inventory More ❯

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and an entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple … teams and locations. We are looking for a Program Specialist who shares Amazon's passion for the customer-someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience. In this role you will be responsible for working closely with sellers … issues. You will also partner with product management teams to identify long-term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform. This role holder is expected to be the program SME, who can audit SAFE-T investigations operations and More ❯

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As we expand across the EMEA region we are building … Employee Experience-focused culture around proven leadership and an enthusiastic team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products. … to join a growing team backed by a global business with over 50,000 employees. We strongly believe great employee experiences lead to great customer experiences. As a Senior Consultant at TTEC Digital, you will lead the design, development, and delivery of enterprise-grade business intelligence solutions using Microsoft More ❯