51 to 75 of 753 Customer Experience Jobs in London

building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build … multiple years of enterprise sales leadership, including experience managing large, complex teams and multimillion-dollar revenue targets. Demonstrated success in scaling SaaS, CX, AI or Enterprise Software businesses within the region. Strong executive presence and ability to influence C-level stakeholders both internally and externally. Excellent strategic thinking, planning ...

Description At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses. What You’ll Be Doing: Manage Technical Deal Cycles: Lead the technical validation … Expertise: Practical understanding of AI applications, including utilising LLM‐powered features, prompt engineering , and automated workflows. Domain Knowledge: Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows. Travel Commitment: Ability and willingness to travel up to 30% annually ...

surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Service Designer to join the Customer Access and Service Transformation (CAST) Programme on an interim basis for our client based in Lambeth . The successful candidate will play … role in supporting service improvement across priority areas, helping to improve customer experience, reduce avoidable demand and identify opportunities to make services more efficient and cost-effective. Key Responsibilities for Service Designer: Work with priority service areas to understand customer journeys, operational processes, workflows and service pain ...

Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 10-month contract . You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital … Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities Building robust data foundations : Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance ...

enterprises and regulated industries to bridge the gap between AI experimentation and production deployment — enabling organizations to deploy AI systems safely, efficiently, and responsibly. Customer Success Managers at Dynamo AI work directly with enterprise customers to ensure they successfully adopt, operationalize, and scale AI systems in real‐world production … Success in this role requires strong ownership, stakeholder management, and the ability to coordinate across both business and technical teams to drive long‐term customer outcomes and adoption. About the Role We are looking for a Customer Success Manager to partner closely with enterprise customers after deployment ...

building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build … create personalised, predictive, AI-driven experiences—at scale. As a result, we are widely recognised as the leader in the customer experience (CX) and contact centre space. We’re building a diverse and inclusive sales organisation where people can grow, thrive, and make their mark. We are looking ...

type: Full timeposted on: Posted Todayjob requisition id: R34154## Job Description## At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses.## We are seeking … Expertise: Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering , and automated workflows.* ## Domain Knowledge: Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows.* ## Travel Commitment: Ability and willingness to travel up to 30% annually ...

prevention and detection capabilities across AML, KYC/CDD, sanctions screening, transaction monitoring, and fraud controls. You will act as the voice of the customer and develop profitable products that provide customer value, ensuring controls are effective and defensible without creating unnecessary friction. Utilising your deep understanding … will partner closely with Engineering, Operations, Compliance, and Risk to deliver scalable, resilient, high-quality products that meet regulatory expectations and support strong customer outcomes. This role requires striking the right balance between robust regulatory compliance, customer experience, and commercial outcomes. Our Product team ...

already deploying Parloa at scale. About the role: As Senior Product Marketing Manager , you will drive global adoption of Parloa's AI agents by CX teams and contact centers, owning the positioning, launches, and sales enablement that bring our AI Agent Management Platform (Parloa AMP) to market. You will … teams. Market Awareness and Thought Leadership: Source content ideas, shape outlines, create and review content, and speak on webinars alongside our Content team, Evangelists, CX team, and executives. Competitive Differentiation: Establish a deep understanding of the market, customers, and competition, then turn that insight into positioning that separates Parloa from ...

brought to life. What you'll do Proposition Roadmap: Translate an agreed proposition strategy and multi year roadmap into actionable plans grounded in customer, market and commercial insight. Proposition Definition: Support the definition of proposition through collation of customer insights, target audience identification and market surveillance into clear … detailed and executable proposition requirements. Lead design of propositions: ensuring strategic, commercial and customer experience ambitions are translated through delivery to market. Go to Market Execution: Support the creation of launch plans and work with cross functional teams to execute activity consistently across all channels. Customer Experience ...

looking for an experienced Head of Digital Engineering to lead one of our core engineering domains and help shape the technology that powers our customer experience and future growth. Reporting to the Director of Engineering, you will be responsible for driving delivery across customer-facing applications, digital … teams when required. You will work closely with Product, Architecture, Information Security, and senior stakeholders across the bank to ensure technology investments deliver meaningful customer and business outcomes. Cynergy Bank combines the innovation and pace of a challenger with the responsibility of a regulated financial institution. Success in this ...

seeking a Ticketing Systems Lead to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems and field devices ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … committed to delivering the future of business spending, together. About the role We're looking for a Senior Manager, Onboarding to join our Customer Experience team at Pleo!. In this role, you'll lead the strategy, operating model, and team responsible for onboarding Pleo's largest, most ...

About the Role Location: Paddington or Newbury (Hybrid) Digital & IT is a strategic business capability enabling Vodafone to deliver innovative digital products, services, and customer experiences at scale. Achieving this requires an end-to-end, data-led approach across customer journeys, IT systems, and network domains.The Digital … responsible for establishing data as a strategic product and trusted asset, supporting Vodafone's digital transformation ambitions while ensuring regulatory compliance, operational excellence, and customer confidence. The role is accountable for defining, governing, and delivering end-to-end data, analytics, architecture, and AI capabilities across Digital & IT.Operating at enterprise ...

This is a rare opportunity to shape the technology strategy behind a large-scale ecommerce and cross-channel business, leading the architecture direction for customer-facing platforms and digital experiences that serve millions of customers. If you're an experienced Enterprise, Domain or Lead Architect with a strong eCommerce … background and a passion for customer experience, digital transformation and architecture leadership, this is an opportunity to make a genuine strategic impact. The Opportunity As Group Architect (eCommerce) , you'll own the architecture vision, roadmap and technology direction across the customer and cross-channel portfolio. Working closely ...

Overview We're looking for an experienced Adobe Experience Platform (AEP) Audience Manager to join a growing Customer Data & Activation team. This is a hands-on technical role focused on building, managing and optimising customer audiences within Adobe Experience Platform (AEP) and Real-Time Customer Data Platform (RT-CDP). Working across a modern Adobe MarTech ecosystem, you'll build audience solutions, manage customer identities and profiles, support data ingestion, and enable audience activation across digital and marketing channels. This role is ideal for professionals with experience in AEP, MarTech Engineering, Solution ...

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Overview At Publicis Sapient, we help our clients with ...

services they deliver. As the Dynamics 365 Platform Lead , you will own the end-to-end architecture and design for Dynamics 365 (Customer Service, Field Service) and Power Platform (Power Apps, Power Automate) including Co-pilot within these services. You will also establish and maintain platform governance, including standards … managing technical teams and third-party suppliers. Desirable: Experience within the housing, public sector, or regulated industries. Knowledge of customer experience (CX) and digital engagement platforms. Use of Co-pilot/AI within the Dynamics/Power Platform stack Experience with data and analytics integration (Power ...

Science & Healthcare team in London or Barcelona ( Hybrid ) . This is an exciting opportunity for an experienced sales professional to take ownership of strategic customer relationships, drive account growth and identify high-value opportunities across an established customer portfolio. Working closely with a defined book of business … will develop and execute account strategies, manage senior customer relationships and proactively identify upsell and cross-sell opportunities. You will be responsible for understanding customer needs, presenting compelling solutions and managing opportunities through the full sales cycle, from initial need identification through to solution development, negotiation and closing. ...

AnywhereNow Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda … drives our success. Our portfolio includes Dialogue Cloud, Deepdesk (AI Agent Assist), and Tendfor, delivering cutting-edge capabilities across Microsoft Teams environments and enterprise CX platforms. Position Summary The Commercial Operations Director owns the commercial engine of the post-sale customer lifecycle, renewals, pricing, deal desk, invoicing, and order ...

built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute … delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape ...

Role Overview: We are seeking an experienced Senior Front End Developer to join a high-profile customer complaints and remediation programme within a leading UK financial services organisation. You will take ownership of the front-end delivery of a new customer-facing web portal, built from an approved … payments. Working closely with cloud engineers, back-end developers, architects and business stakeholders, you will be responsible for building a secure, scalable and intuitive customer experience, integrating with authentication services and back-end APIs. This is a unique opportunity to shape and deliver a greenfield solution that will ...

identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect … share in the Enterprise sector. Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. Consistently develop ...

## Customer Success Manager (Nonprofit/NGO)Applyremote type: Office - Flexiblelocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR349858*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. … CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing ...

execute the product strategy that enables customers to onboard, configure, manage, and optimise their use of APEXX services independently, creating a scalable self-service experience that gives customers greater control and accelerates time-to-value. This is a highly cross-functional role working across Product, Engineering, Design, Commercial, Customer Success, and Compliance to create scalable digital experiences that improve customer satisfaction and business efficiency. You will own the end-to-end onboarding journey - from account creation and KYC/KYB orchestration to payment provider configuration, user management, and self-service administration - as part of a broader vision ...