51 to 75 of 537 Customer Experience Jobs in London

Job Advertisement: Temporary Customer Support Specialist - Tech Are you passionate about delivering exceptional customer support? Do you thrive in a fast-paced environment and enjoy making a difference? Our client, a leading ultra-fast growth tech organisation, is looking for an enthusiastic Temporary Customer Support Specialist to join their dynamic team! If you have a knack for … resolving issues with confidence and professionalism, we want to hear from you! About the Role: As a Temporary Customer Support Specialist, you will be instrumental in assisting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, your primary responsibility will be to tackle support issues using Intercom, ensuring … every interaction is characterised by clarity, empathy, and urgency. Job Title: Temporary Customer Support Specialist (using Intercom) Start Date: ASAP Duration: Ongoing - potential temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Work Arrangement: Hybrid working - 3 days in the office and 2 days from home. Thursdays and Fridays will need to More ❯

our team Line management of senior engineering team members Contributing to the technical discipline within Red Badger Helping to build a high performing and motivated Badger engineering team Your experience It'd be great if you have Experience in a consulting environment with client engagements Ability to influence senior client stakeholders and support teams with technology and process … enablers to support continuous delivery and DevOps ways of working Experience with multiple programming languages, in web and/or mobile and multiple paradigms (e.g. declarative, functional, object oriented ) Experience with establishing good engineering practice focused on lean, cross-discipline, continuous delivery Experience with cloud infrastructure such as Azure, GCP, AWS, and understanding of progressive ways of … Benefits We make sure our team is well looked after with generous salaries and a great benefits package which includes: Most execs know the effect Customer Experience (CX) has on their business' performance. As Rory Sutherland recently put it 'A business focussed on customers will delight its London, UK - Red Badger, a leading digital consultancy, today announced a More ❯

winning SaaS organisation is seeking an experienced Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills : 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. Proficiency in SQL for data extraction, transformation, and pipeline development. Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes. Useful experience; Python or R for … advanced analytics, automation, or experimentation support. Knowledge of statistical methods and experimentation (A/B testing) preferred. Machine learning and Generative AI experience is a plus. Experience working with call centre and/or digital support KPIs preferred. Benefits Long contract Hybrid role Free breakfast More ❯

Are you passionate about providing exceptional customer support and eager to make a difference? Our client a leading ultra fast growth Tech company is seeking an enthusiastic Temporary Customer Service Specialists to join their dynamic team! If you thrive in a fast-paced environment and have a knack for resolving issues with confidence and professionalism, we want to … hear from you! About the Role: As a Temporary Customer Service Specialist, you will play a crucial role in supporting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, you will tackle support issues via Intercom, ensuring every interaction is marked by clarity, empathy, and urgency. Job: Temporary … Customer Service Specialist - using Intercom Start Date: ASAP Duration: Ongoing - possible temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Hybrid working - 3 days in the office 2 days from home. Thursday & Friday need to be office based Key Responsibilities: Respond to Support Tickets: Handle inquiries via Intercom, providing clear and timely More ❯

high-impact role, driving operational change across Winnow's Global Operations team of 30+ colleagues in five locations. The successful candidate will lead the efficient and standardised delivery of Customer Success operations globally, taking accountability for operational consistency, data accuracy, KPI performance, and cross-team collaboration. This is a hands-on role where you will be expected to own … outcomes, and deliver measurable improvements. Reports to: CEO. Direct reports: 4 across 3 locations & 9 indirect reports. Key Objectives & Responsibilities Programme & Change Management Drive and track the delivery of Customer Success journey improvements (client training, coaching calls, QBRs, documentation, and efficiency projects), working closely with the Customer Experience Improvement Manager to ensure efficient programme management, global alignment … and report outcomes to senior leadership. Partner with Product, Data Science and Data Operations teams to strengthen processes to enhance data quality for clients and our Customer Success team. Own accountability for Planhat platform enhancements (our central customer data tool), working with the Data Manager to prioritise improvements, gather feedback, and measure success outcomes. Driving KPIs & Data Accuracy More ❯

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill … Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities Act as the primary product … interface between business and R&D teams to develop the self-built customer service workbench from concept to launch. Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent productivity and customer experience. More ❯

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill … Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities Act as the primary product … interface between business and R&D teams to develop the self-built customer service workbench from concept to launch. Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent productivity and customer experience. More ❯

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill … Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities Act as the primary product … interface between business and R&D teams to develop the self-built customer service workbench from concept to launch. Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent productivity and customer experience. More ❯

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill … Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities Act as the primary product … interface between business and R&D teams to develop the self-built customer service workbench from concept to launch. Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent productivity and customer experience. More ❯

seeking a Messaging & Notification SME to join a leading financial services client. The successful candidate will play a key role in shaping and delivering the client's strategy for customer communications across digital channels including SMS, email, push notifications, and in-app messaging. Key Responsibilities Lead a discovery phase to develop a product strategy for customer messaging and … notifications, ensuring alignment with the client's digital journeys. Design and establish a distributed customer messaging and notification architecture to reduce fragmentation and improve customer experience across all journey touchpoints. Define a strategic, event-driven solution for coordinating communications across multiple channels, supporting diverse business domains such as retail, wealth management, corporate, and investment banking. Key Components … integrated with existing banking channels. A rules engine to enable context-aware messaging. Content management system for messaging templates. Delivery mechanisms across SMS, email, push, and in-app channels. Customer preference management aligned to regulatory requirements. Analytics and reporting to measure communications effectiveness. Essential Skills & Experience Strong experience in customer journeys and delivery mechanisms for SMS More ❯

our clients teams, including some of the UKs largest organisations, this is a key role focused on engaging IT Users - track ing , measur ing and report ing on Users experience using IT Services end-to-end, to drive continual service improvement and value of IT Services . The role will include the following areas of responsibility : XLA (Experience Level Agreements) Colleague Experience Surveys Reporting/Dashboards Manage complaints Maintain Continual Improvement Plans Attend/Lead Service Relationship Meetings The ideal candidate will have a strong technical understanding , with a proven ability to build and maintain effective relationships across a wide range of stakeholders. You will be confident and articulate, cap able of track ing performance, identifying … key trends , and communicat ing insights clearly and effectively . Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, document ing and track ing minutes and actions Measure Experience: Create and maintain Colleague Experience Surveys to build data-driven insights and drive C More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . Technology … Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best … policies Vendor & Partner Collaboration : Evaluate, select, and manage technology vendors and implementation partners to ensure alignment with architectural vision and delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . Technology … Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best … policies Vendor & Partner Collaboration : Evaluate, select, and manage technology vendors and implementation partners to ensure alignment with architectural vision and delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . Technology … Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best … policies Vendor & Partner Collaboration : Evaluate, select, and manage technology vendors and implementation partners to ensure alignment with architectural vision and delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . Technology … Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best … policies Vendor & Partner Collaboration : Evaluate, select, and manage technology vendors and implementation partners to ensure alignment with architectural vision and delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. More ❯

Do you want to join an innovative team of scientists who use machine learning and statistical techniques to help Amazon provide the best customer experience by preventing eCommerce fraud? Are you excited by the prospect of analyzing and modeling terabytes of data and creating state-of-the-art algorithms to solve real world problems? Do you like to … within the BRP Payment Risk team. BASIC QUALIFICATIONS - A Master in Computer Science, Machine Learning, Statistics, Operations Research or relevant field - 8+ years of building models for business application experience - Experience programming in Java, C++, Python or related language - Good written and spoken communication skills - Experience of building/developing teams, direct and shape the team plan … culture and strategy. - Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing PREFERRED QUALIFICATIONS - A PhD in Computer Science, Machine Learning, Statistics, Operations Research or relevant field - 10+ years of industry experience in predictive modeling and analysis as a scientist or science manager - Experience More ❯

The QA Analyst will support Whitespace in continuing to provide quality software to an ever-growing customer base. Thorough and imaginative testing is critical to the success of the Platform. Whitespace takes pride in delivering an excellent, intuitive customer experience at a pace its competitors cannot match. This role requires someone who can grow and adapt with … become available. Capturing testing evidence (including replication/exploratory test steps, screen shots, videos, etc) in line with Whitespace testing guidelines. Discussing issues with Business Analysts/Head of Customer Experience to validate any business scenario or Platform behaviour queries. Discussions issues with QA's where required to establish if the issue is valid or not. Raising issues … professional development, including performance appraisal and identifying and meeting training needs in order to ensure competence and compliance with current regulations. Education & Qualifications At least 5 years of QA experience in a complex and agile environment. Degree or equivalent qualification Professional Insurance Qualifications not required but nice to have Experience in API and integration testing Excellent attention to More ❯

The Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers … through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required. Key Responsibilities Build and maintain excellent relationships with customers in accounts under your management by understanding their needs, ensuring exceptional service and seamless customer journeys Facilitate knowledge sharing between Account Managers and Service Relationship Managers responsible for supporting the same customer accounts to ensure a cohesive approach and optimal customer outcomes Identify and nurture opportunities to grow revenue across the accounts under your management through cross-selling and up-selling, leveraging knowledge of Claranet UK’s full portfolio of products and More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯