51 to 75 of 435 Customer Experience Jobs in London

Data Science Consultant | Senior Consultant | Managing Consultant **Data Science & AI Consultancy (Customer Experience Focus)** **Location:** London (Hybrid - minimum 2 days per week in the office) **Salary:** Competitive & Negotiable DOE **Reference:** J13095 Shape the Future of Customer-Focused AI We're working with a leading Data Science … consultancy that's helping some of the world's best-known organisations unlock the value of data and artificial intelligence to create exceptional customer experiences. With opportunities available at **Consultant, Senior Consultant and Managing Consultant** level, this is an exciting opportunity to join a collaborative, innovative and fast-growing ...

business outcomes, and teams maintain momentum across a complex fintech environment. This role is ideally suited to someone with strong fintech or payments experience who is comfortable operating across product management, programme delivery, stakeholder management, and execution leadership. Key Responsibilities Product Leadership & Delivery: Lead and coordinate the product management … execution across multiple concurrent initiatives. Ensure delivery teams maintain focus, momentum, and accountability against agreed objectives and timelines. Drive execution of roadmap initiatives across customer experience, payments, FX, onboarding, compliance, and operational tooling. Partner closely with engineering and design leadership to ensure effective delivery processes and pragmatic decision ...

analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First : We prioritize customer satisfaction in every decision. High Quality : True quality means premium materials and rigorous production standards you can feel good about. … innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed ...

models with human ingenuity to push the boundaries of software development efficiency and quality. Role Overview At CodeRabbit, we seek an exceptional, passionate Commercial Customer Success Manager to join our growing customer success organization in the EMEA theater. As a founding member of the customer success management … team, you will ensure our customers realize value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers ...

About Everpure Everpure is a leading technology company reshaping the data storage industry. We focus on delivering innovative solutions that accelerate enterprise growth and customer transformation. Role Overview The Senior Manager of Solution Innovation leads the identification, validation, and maturation of new service concepts aligned with Everpure’s Customer … domains and business priorities. Drive service innovation through structured ideation, validation, customer pilots, and feedback‐driven refinement. Align solution innovation to Everpure strategy, CX Portfolio priorities, and customer demand signals. Partner with Sales, Field Solution Architects, and Delivery teams to support strategic opportunities requiring deep practice expertise. Provide ...

Client Services team, you'll become a trusted partner to some of the UK's best-known retailers. You'll build strong customer relationships, help clients maximise the value of our software and consultancy services, and work alongside Product, Delivery and Support teams to ensure every customer … great fit, we'd still love to hear from you. What you'll be doing Build trusted, long-term relationships with your customer portfolio. Organise, lead and document regular client meetings. Be the trusted advisor and primary point of contact for your customers. Develop a strong understanding of each ...

Client Services team, you'll become a trusted partner to some of the UK's best-known retailers. You'll build strong customer relationships, help clients maximise the value of our software and consultancy services, and work alongside Product, Delivery and Support teams to ensure every customer … great fit, we'd still love to hear from you. What you'll be doing Build trusted, long-term relationships with your customer portfolio. Organise, lead and document regular client meetings. Be the trusted advisor and primary point of contact for your customers. Develop a strong understanding of each ...

currently working with an exciting company looking for a product and community-focused professional to support the growth and development of a live customer-facing Conversational AI product. The product is already live within a mobile app, supporting customers through a Conversational AI helpdesk function. You’ll play … helping bring the product to a wider community, understanding user needs and feedback, driving adoption and identifying opportunities to improve the product and overall customer experience. We’re open to candidates from a range of backgrounds, including: • Product Management/Product Operations/Community Management/Community Growth • Previous ...

Head of Customer Support Remote Full Time £60,000 £70,000 per annum About Carebit Carebit is a design-led healthcare technology company helping private doctors, surgeons, clinicians and their teams across the UK run their practices more effectively through our web platform and mobile app. Medical software … word of mouth into a trusted platform used by thousands of healthcare professionals and their patients. Many of our best improvements come directly from customer feedback. We're bootstrapped, profitable and remote-first. We're a small team with high standards where everyone has the opportunity to make ...

clients by assessing existing processes and technologies to improve customer experience and operational efficiency. Utilize industry knowledge and Contact Centre/CX expertise to design, plan, and implement complex digital and intelligent automation solutions aligned to client objectives.Key ResponsibilitiesDrive and support the digital transformation agenda for clientsAssess existing … processes and technology to identify opportunities to improve customer experience and operational efficiency, utilizing industry knowledge and Contact Centre/CX expertiseCreate technical and resourcing business cases aligned to client objectivesPresent at leadership review sessions with Customer and Capgemini leadershipDesign, plan, and drive implementation of complex business ...

market, customers, competitors and general business challenges. Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer … that can be leveraged in upcoming presentations. Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software. Designs ...

ensure customers receive a seamless implementation experience. Alongside requirements gathering and solution design, you'll also support user acceptance testing, onboarding and ongoing customer engagement. This role would suit someone who enjoys working closely with customers, solving business problems and delivering technology solutions that make a real impact. … Responsibilities: Business Analysis & Requirements Gathering Work closely with customers to understand, capture and document business requirements Translate customer needs into clear functional specifications and user stories Design scalable platform solutions and obtain stakeholder sign-off throughout the delivery process Project Delivery & Customer Success Support the successful delivery ...

accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, youll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, were driven by one purpose: to create … technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. Support delivery with a focus on accessibility, CX KPIs, and scalable design systems. What youll bring: Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive ...

intervention in incident response. Reduction in On-Call Burden (%) – Minimize alerts requiring human intervention. Anomaly Detection Accuracy (%) – Improve proactive detection of performance issues. Business & Customer Impact Customer Experience Metrics (Latency, Errors, Uptime) – Ensure observability drives tangible business improvements. Downtime Reduction (%) – Improve service availability and reliability. Cost Optimisation … from Performance & Observability (%) – Reduce operational inefficiencies and cloud expenses. Qualifications, Skills and Experience Technical Skills Experience in using and maintaining Observability & APM Tools – Grafana experience is essential Experience of using KQL Performance Testing & Load Testing Cloud & Infrastructure Monitoring – AWS CloudWatch, Azure Monitor, GCP Operations Suite, Kubernetes ...

transparent, with a product that customers genuinely enjoy using. We operate in a regulated environment and place a high value on clarity, trust, and customer outcomes. Design plays a central role in how customers experience our product and understand investing. It is one of our key differentiators … scale, we are investing in Design as a strategic function. We believe great design is not only about craft. It is about solving customer problems, influencing business outcomes, and making better decisions through research, data, and continuous learning. The role We are looking for a Head of Product Design ...

support business growth and help build a thriving mobile capability across Valtech. You will operate across strategy, architecture and delivery, bringing together engineering excellence, customer experience and commercial thinking. We operate across sectors including financial services, retail, automotive, healthcare, media and consumer brands. Each presents different technology landscapes … constraints and transformation ambitions. Mobile experiences increasingly sit at the centre of customer engagement. We design scalable, secure and high‐performing platforms that enable organisations to deliver connected and intelligent digital experiences. This role will be 60% client strategy & delivery, 40% operational & capability leadership and growth. What Success Looks ...

services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing … base. Key Responsibilities Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Identify new business opportunities across Claranet UK’s full portfolio of products ...

services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing … base. Key Responsibilities Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Identify new business opportunities across Claranet UK’s full portfolio of products ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment in digital capabilities ...

supply side partnerships in the country and grow our userbase. You will be excited to manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching. You will have an acute “own it” mindset … equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes. You will have P&L ownership, delivering the growth and profitability targets for the Nigerian market. You will seek to establish TTS as the leading product/service for sending remittances ...

practices and risk frameworks Stay at the forefront of Generative AI, AI Agents and emerging AI technologies, identifying opportunities to enhance productivity and customer experience Act as the bridge between business stakeholders and technical delivery teams throughout the AI lifecycle What we're looking for Experience leading … complex organisation Strong understanding of Generative AI, AI Agents, LLMs and emerging AI technologies, with the ability to translate technical capabilities into business value Experience delivering AI products or AI-enabled workflows from discovery through to production and adoption Demonstrable experience building AI roadmaps, prioritising opportunities and measuring ...

within a business. We're looking for a Head of Product to own the product for our new Advice service end‐to‐end — from customer experience, through the underlying technology and operational model, to commercial performance. Moneybox advice service will help customers who need it to access … role is accountable for making this a possibility. We're looking for someone who thrives at the meeting point of three demands: creating a customer experience that's genuinely compelling and different; building novel technology and decisioning (our Aurora advice engine working alongside human Advisors and Paraplanners ...

language conversations. We are looking for a Senior Technical Program Manager to deliver mission critical programs to build the leading edge infrastructure behind this experience as well as build new delightful customer experiences in this space. A day in the life Key responsibilities for the role will include … intuitively engage with Amazon in natural language to get the most convenient shopping experience. Basic Qualifications - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working ...

business teams to deliver successful outcomes.* Manage project plans, risks, budgets, dependencies, and implementation activities.* Support the introduction of new payment methods, technologies, and customer experiences.Requirements Definition and Solution Design* Translate business requirements into detailed technical and functional specifications.* Work closely with business, technology, security, and supplier teams … technology solutions that align with business strategy.* Ensure solutions meet operational, security, compliance, and scalability requirements.Mobile and Loyalty Platform Management* Own and manage two customer-facing mobile applications from a payment and technology perspective.* Manage technical requirements and integrations for two loyalty platforms.* Ensure seamless interaction between payment, loyalty ...

/ML models and automation products. Identify and partner with the commercial leadership to deliver high-value AI-driven opportunities that enhance efficiency, customer experience, and growth. Establish best practices for MLOps, experimentation, model monitoring, and continuous optimisation. Data Engineering & Architecture Oversee the design and delivery of scalable … job. They are not intended to be an exhaustive list of all duties.) Basic Requirements Degree or equivalent experience. Typically 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience). 13+ years’ experience ...