51 to 75 of 1,149 Customer Experience Jobs in London

to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you’re ready to embark on an exciting journey that blends strategy with real-world impact, we want you on … Be a Team Player: Work collaboratively with colleagues across various functions, sharing knowledge and insights to drive collective success and foster a culture of innovation. Qualifications and Skills Leadership Experience: Proven experience in delivering complex Data & AI strategic projects in high pressured client environments, managing teams, demonstrating the ability to mentor and develop talent within the Data & AI … community. Strategic Project Involvement: Experience in supporting or leading strategic initiatives that drive successful outcomes, particularly in the context of Data & AI. Shaping Statements of Work: Lead the development of statements of work, with demonstratable commercial acumen for deal shaping, ensuring alignment with client needs and organizational objectives. Industry and Business Acumen: A solid understanding of global economic, technological More ❯

to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you're ready to embark on an exciting journey that blends strategy with real-world impact, we want you on … a Team Player: Work collaboratively with colleagues across various functions, sharing knowledge and insights to drive collective success and foster a culture of innovation. Qualifications and Skills Senior Leadership Experience: Proven experience in delivering complex Data & AI strategic projects in high pressured client environments, managing teams, demonstrating the ability to mentor and develop high performing talent within the … Data & AI community. Strategic Project Involvement: Experience in supporting or leading strategic initiatives that drive successful outcomes, particularly in the context of Data & AI. Shaping Statements of Work: Expertise in shaping SOWs, showcasing strong commercial acumen and alignment with both client and business objectives. Industry and Business Acumen: A strong grasp of global economic, technological, and social trends, enabling More ❯

to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you're ready to embark on an exciting journey that blends strategy with real-world impact, we want you on … Be a Team Player: Work collaboratively with colleagues across various functions, sharing knowledge and insights to drive collective success and foster a culture of innovation. Qualifications and Skills Leadership Experience: Proven experience in delivering complex Data & AI strategic projects in high pressured client environments, managing teams, demonstrating the ability to mentor and develop talent within the Data & AI … community. Strategic Project Involvement: Experience in supporting or leading strategic initiatives that drive successful outcomes, particularly in the context of Data & AI. Shaping Statements of Work: Lead the development of statements of work, with demonstratable commercial acumen for deal shaping, ensuring alignment with client needs and organizational objectives. Industry and Business Acumen: A solid understanding of global economic, technological More ❯

Your role The Senior Manager role is responsible for overseeing the CX program for the EMEA region, reporting to the Global CX Program Lead. The role is focused on ensuring a positive overall experience across all interactions a customer has with Digital Realty, including marketing, sales, site experience, products and services, support, and more. The scope of … and insights to senior management and stakeholders. Managing Continual Service Improvement (CSI) initiatives, a cross-functional framework that enables Global Process Owners, Regional Leaders, and site teams to understand CX feedback and contribute to the overall customer experience improvement initiatives. Facilitating regular CX Index internal reporting, including Ease of Doing Business (EoDB) scores, overall satisfaction (OSAT), and CSI … initiative progress. Managing the implementation of complex CX initiatives and programs across multiple local and global regions. Acting as an EMEA regional SME while supporting the overall goals and objectives of the global CX team. What youll need Excellent communication skills - Strong verbal and written interpersonal and communication skills, used to effectively interact with customers, collaborate with internal teams, and More ❯

broader analytics and reporting frameworks. SKILLS You should have Bachelor's or Master's degree in Data Science, Computer Science, Statistics, Business, or a related field. 8+ years of experience in data and analytics roles, with at least 3 years in a leadership position. Proven track record of building and scaling data teams and capabilities in a global context. … Deep understanding of data architecture, data warehousing, and modern analytics platforms (e.g., Snowflake, Power BI, Tableau, Databricks). Hands-on experience with Microsoft Data Factory, Azure Data Lake, and Microsoft Fabric. Strong knowledge of data governance, privacy regulations (e.g., GDPR), and data lifecycle management. Excellent communication and stakeholder management skills. Experience in change management and driving cultural transformation More ❯

Partner Experience Business Analysis Manager Business Systems London Full time 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at … every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to … unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. We are More ❯

Customer Lifecycle Program Manager, AU Marketing Job ID: Amazon Corporate Services Pty Ltd We're seeking an exceptional Marketing Program Manager to drive customer growth and retention initiatives across APAC (Australia and Singapore) through the implementation of advanced marketing automation tools, customer engagement platforms, and AI capabilities. This role sits at the intersection of marketing strategy, campaign … management, technology implementation, and customer experience, driving innovation in how we engage with customers across their journey with Amazon. We are looking for an entrepreneurial, innovative and analytical candidate, who must be able to work at both a strategic level and at the execution level. This candidate will have a strong understanding of all aspects of the customer … on large sets of data, and engaging with senior leaders worldwide. In this role, you'll work with channel, tech and lifecycle marketers to orchestrate marketing operations that accelerate customer acquisition, deepen engagement, and maximize lifetime value across the customer journey. Your strategic mindset and operational excellence will transform complex, cross-functional initiatives into streamlined, high-impact marketing More ❯

Advertising Performance Manager (Japanese), WW Large Customer Sales Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts and first-party insights based on shopping, streaming, and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on services like Twitch, IMDb TV, Alexa … and off Amazon. The future of our business is compelling, and we are focused on building a robust, innovative business enabling advertisers of all sizes. We start with the customer and work backwards in everything we do, including advertising. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising group with … a relentless focus on the customer, you've come to the right place. In support of the Amazon Advertising business, the Ad Success Team (AST) is building a group of energetic and highly motivated Campaign Specialists. As a Campaign Specialist, you will work with a portfolio of advertiser accounts and be responsible for helping them meet their advertising goals More ❯

Customer Retention and Operations Manager Department: Commercial Employment Type: Full Time Location: London, UK Description The Churn and Operations Manager is responsible for developing and executing strategies to minimize customer churn, increase user retention. The candidate will also be responsible for optimizing operational processes that help reduce churn and increase customer retention This role involves analyzing customer data to identify churn risks, implementing proactive retention strategies, and refining operational workflows to support customer satisfaction and retention. The ideal candidate will have a strong background in customer success, data analysis, and operations management, with a proven ability to drive process improvements and reduce churn. As a business we not only want to win new customers … and highlight key reasons why customers are considering or choosing to move away from us. They will be responsible for building and actioning a strategy to reduce the % of customer churn. We are a flexi-first business and value in-person collaboration and make an effort to get together when and where makes the most impact. Key outcomes of More ❯

Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels The Role As Team Leader, you will be responsible for leading all aspects of our growing team of Customer Service Representatives. The Customer Support team is at the forefront of our business, answering our community's questions and tending to their needs! You will motivate, review, and … performance on a real-time basis, from a service quality perspective as well as efficiency and productivity. Your responsibilities also include shift leader duties, overseeing smooth operations of the customer service function during scheduled shifts to achieve targets. You should be passionate about customer service and be excited to lead a team that is committed to providing an … exceptional customer experience. Responsibilities Team Leadership and Management Lead, motivate, and manage a team of Senior Agents to achieve individual and team performance goals. Conduct regular team meetings and one-on-one check-ins to provide feedback, set expectations, and address any concerns. Foster a positive and collaborative team environment. Performance Improvement Develop and implement strategies to improve Senior More ❯

company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit Join us on our journey to ! As a Voice of Customer Manager , you will: Build consensus amongst all business units for the creation of harmonized reports. Develop ideas to improve survey response rates and test new approaches. Find the best … Forsta VoC tool, building complex surveys, translating, and launching across multiple markets. Liaise with local markets to select survey channels and target appropriate customers. Collaborate with IT to extract customer data from CRM for surveys. Develop live dashboards to monitor scores in real-time and implement alert systems for low scores. Perform insightful analysis, including building text analytics models. … collection and analysis. Manage relationships with VoC solution providers like Forsta, evaluating new features or suppliers. ABOUT YOU: Degree in Business, IT, Research or relevant field. Minimum 5 years experience in Customer Experience or VoC roles. Healthcare/Pharma or B2B experience preferred. Expert in VoC tools (Qualtrics, Forsta). Strong data analysis and report creation More ❯

it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits. Together, we are renewing utilities. Our Values and Culture Colleagues at Gentrack are one big team, working together to drive efficiency in two of the … class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a people centric business. The Opportunity As the People Experience Senior Data & Operations Analyst, you will be responsible for ensuring our people experience initiatives are measured effectively, run smoothly, and contribute to our Gentrack culture. You are empowered … to implement creative commercial data driven solutions, following industry best practice. You will work with the rest of the global People Experience function that has teams located in Gentrack's centres in UK, New Zealand, Australia, and India. This role will evolve as AI and broader data systems are evolving, you will directly assist the CPO on the global More ❯

thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous … largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. … platforms (e.g. AWS, Azure, Google Cloud Platform). Collaboration and communication tools (e.g. Microsoft Teams, Zoom). Business Intelligence and presentation tools (e.g. Power BI, Tableau). Exposure to CX, AI, Automation, and Digital technologies preferred. Qualifications Bachelor's degree in Business, Technology, or related field preferred. Equivalent experience in B2B technology sales or account management will be considered. More ❯

performance, and platform evolution of our ecommerce systems. You'll lead the implementation of new digital infrastructure and build internal capabilities to ensure we deliver a best-in-class customer experience. You'll take ownership of the re-platforming project, acting as the senior contact for our systems integrator (SI) and ensuring we build a reliable, scalable, and commercially … This role isn't for a deeply technical architect or equally a hands-off project manager - we're looking for a technically fluent ecommerce generalist, ideally with hands-on experience of using and running ecommerce platforms, who understands how technical decisions affect customer journeys, commercial performance and operational efficiency. Crucially, this role also extends beyond delivery. You will … tools (e.g. ESPs, search, PIM, reviews) Technical fluency - able to challenge and guide development teams - but not a deep technologist Background working with or alongside trading, marketing, merchandising, or CX teams - or agency-side delivering ecommerce projects and on-going optimisations for clients Strong leadership and communication skills, able to align technical execution with commercial strategy Why Join Us? Lead More ❯

well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies. Key Responsibilities … roadmap. Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to … improve website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user More ❯

the Digital Director, the Engagement and Retention Manager - Subscriptions, sits at the intersection of product and marketing, and is primarily responsible for driving subscriber activation and retention, creating personalised customer experiences that drive loyalty and long-term engagement. You are highly numerate, analytical and data-driven, and y ou will use your deep product, customer, and commercial knowledge … across our activation and retention funnels, and ensure our subscribers get maximum value from their subscription. You will take a data driven approach to develop a deep understanding of customer behaviour and needs, designing and executing growth initiatives via continuous experimentation and testing. Drive users, revenue and business growth through ideation and implementation of activation and retention strategies for … The School of Life Subscription Create a frictionless user experience for all stages of the user engagement lifecycle Drive growth and increase customer LTV via value proposition and price testing, landing page optimisations and push notifications across the awareness and activation stages of the funnel. Own and manage retention initiatives using push, in app and email automations for More ❯

the high street. About the role Join our E-Commerce team to drive financial performance of Dune website by identifying actionable opportunities for improvement through analysis of websites KPIs, customer behaviour and engagement The Ecommerce Analyst will generate insight to provide a well-rounded view of sales drivers with analysis on product, stock, marketing channels, promotions, customer metrics … Work with stakeholders to ensure that all in-house analytical packages are correctly configured to provide robust metrics and insights. Deliver innovative insights and actionable outputs. Continually analysing the customer journey and shopping behaviour, identifying opportunities to optimise the website performance Review industry trends and developments and work with team to determine suitability and potential ROI Advanced Analytics & Customer Centricity Responsible for analysing the user journey, website features and content Drive effective customer segmentation and profiling to produce qualified, relevant and timely communications. Work closely with stakeholders to optimize conversion through a world-class customer experience. Promote the ‘voice of the customer’ across all Dune London business units. Operations Analyse the online sales channels and More ❯

at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role … You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives … to understand customer's current challenges, requirements, and business objectives for the Strategic Customer business segment (>10,000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer questions about technical More ❯

Job ID: Amazon Commercial Services (South Africa) (Pty) Ltd Are you interested in innovating to deliver Amazon's experience to our customers ? We are looking for a dynamic and talented Senior Program Manager-Pricing, who is detail-oriented, self-starter, and passionate about developing strategy and launching products to support our pricing and promotion initiatives. This role is both … of stakeholders. This includes strategy and execution, evolving the program(s) processes and tools, and developing mechanisms for tracking and auditing - all with the goal of delivering the right customer experience. This role combines the need to think big about customer experience, price perception, scalability, and long-term automation, with tactical execution, delivery, auditing, reporting, and conducting … reviews. The right candidate has the ability to build relationships across functional stakeholders, anticipate stakeholder needs and customer needs to plan future work and program deliverables, strong communication skills, a deep sense of ownership, and an ability to shift between strategic thinking and rolling up your sleeves to get things done. Key job responsibilities - Design and own the strategic More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

Senior Data Scientist - Product Analytics London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. … Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven … data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and More ❯

portfolio growth, risk management, and product evolution. In this position, you will apply your analytical skills to continuously improve our credit strategies. You should have 4-6 years of experience in credit risk and analytics within fintech or banking, specifically in consumer or SME lending. About Uncapped Founded in 2019, Uncapped is the fastest, most affordable way for growing … Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures. What will you do ️ Drive Credit Strategy Development: Own and evolve credit strategy across the customer lifecycle by assessing performance and implementing changes to policy, approval cut-offs, credit limits, and pricing models to optimise risk-adjusted returns. Monitor and Improve Portfolio Performance: Continuously track … in our automated credit systems. Leverage Alternative Data: Analyse structured and unstructured data from e-commerce platforms, open banking, and other non-traditional sources to improve underwriting precision and customer segmentation. Drive Pricing Optimisation: Support the development of dynamic, risk-based pricing models to ensure alignment between credit risk, customer lifetime value, and revenue objectives. Design and Run More ❯

the largest restaurant group worldwide. Together, we strive for culinary excellence and unmatched dining experiences, whether in our restaurants or at home. Job Purpose In 2024 we migrated our customer base, re-platformed our ordering website and launched a new app. We launched new dough, and have just launched our new brand look & feel. We're not stopping there … launch enhanced digital touch points for our customers in both dine in and takeaway huts. We're looking for a data driven ecommerce manager keen to broaden their digital experience, someone who likes to think outside the box, happy to roll up their sleeves and adapt to business requirements as they evolve over the first 12 months in role. … want to deliver continuous improvement across our physical and digital landscape (dine in and takeaway) to ensure customers get best-in-class digital experiences. Applying your ecommerce and user experience expertise to the takeaway app, in hut ordering platform, kiosks, booking system, as well as steering the wider ecommerce and app strategy. Key Responsibilities Leading digital reporting efforts, consolidating More ❯

At we strive to be Earth's most customer-centric company. To support this vision, we need talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. Key job responsibilities An ideal candidate for this role … Will have relevant experience in data analytics working with large data sets and to extract and transform data using various tools and technologies Will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide Will use data to support ideas, drive actionable outcomes, and provide unique ways to present data and information in an … compliance team. The team is being grown to provide insights and provide analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state. BASIC QUALIFICATIONS - 3+ years of business analyst, data analyst or similar role experience - 3+ years of Excel (including More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯