51 to 75 of 230 Customer Experience Jobs in London

Overview : Are you passionate about ensuring a great customer experience behind the scenes? This role will be predominately operational, focused on improving & supporting front-line SRE operations. The focus will centre on operational readiness, resiliency & quality standards. In addition, there will be the opportunity to contribute & define exciting … and measure approach to continually improving operations & monitoring. Understand Web Service APIs, Internet architecture, & common client-server technology stacks. Provide a high level of customer experience to our internal and external stakeholders. Work closely with third parties, interacting with many of our partners to resolve platform issues. Be … a confident communicator, leading telephone or video calls with internal teams & external partners. Support new projects when launched. Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support more »

paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients … to keep “winning” whilst ensuring customer growth and experience is at the very forefront for their businesses. We’re hiring a Data Analyst as part of our team in London. Purpose of the Role We are seeking a bright and ambitious candidate to work within Dentsu Data Lab … will be responsible for managing this project and its multiple stakeholders, along with taking ownership of the quality and accuracy of reporting. A solid experience of Tableau is a must, with additional knowledge of tools such as those present in the Google Marketing Stack and Meta, and/or more »

requirements, translate them into user stories, and maintain the project and product backlog Drive product development and iteration cycles, ensuring that the product meets customer needs and delivers business value The Project Manager will work closely with the internal and external teams to deliver the project in support of … along with product knowledge fundamentals: Prioritise stakeholder requirements and align them with product goals Understand business needs to guide project decisions and enhance client experience Implement agile practices like backlog management and iterative development Effectively convey project and product vision, priorities, and progress to all stakeholders Identify and mitigate … align product vision with business objectives, secure resources, and chair weekly status and steering committee calls Engagement activities will require the candidate to demonstrate: Experience with Microsoft Azure Cloud, Dynamics CRM, Power Platform and Automate is essential with working experience of previous delivery of D365 solutions Experience more »

agency or client-side background looking to take on a new challenge and be the secondin command for a creative function? Have you got experience managing or mentoringa team? Have you had experience managing a varied workload of design tasks including Animation? Then this role could be for … the team due to an increased workload and a fantastic 2023. They had a record-breaking 2023 and 2024 is focused on growing their customer base on a global basis, they are currently in multiple regions such as the UK, EU, US and South America. This role will be … for leading a team of Digital Designers (2) and focusing on the management of all BAU Digital activities. As they focus on growing their customer base they need to make sure customer experience the brand in the right way so they want tofocus on landing pages, banners more »

You will ensure you are abreast of the latest market trends and technological innovations for retail and be keen to build your knowledge and experience of relevant solutions and systems. It is key that you can develop strong relationships with clients and colleagues, communicating effectively and inspiring trust in … models, and technologies to determine opportunities and threats for the business now and in the future. Help to develop transformation plans to optimize the customer experience, operational efficiency, or systemic landscape. Use your knowledge and experience to provide recommendations considerate of other stakeholders. Your Profile Key skills …/knowledge/experience: Retail experience and a solid understanding and experience of our retail clients’ markets and challenges. Specifically, knowledge of Commercial or Space, Range and Display processes. Experience from Food or Fashion to General Merchandise or DIY but most importantly passionate about retail and more »

the future of electric vehicle charging solutions? • Do you possess a knack for troubleshooting complex technical issues across multiple disciplines? • Do you have technical experience with commercial B2B EV software and/or hardware solutions for fleets? Remuneration: £45,000 -£60,000 + benefits BetterFleet is seeking a dynamic … As a fast-growing technology company that provides innovative SaaS solutions, they engage with the market to ensure they have a laser focus on customer value creation and extensibility. Following their recent first close of a US$10 million funding round, they continue to grow and innovate in this … Honest communication internally and externally. Transformative: Pioneering industry transformation. Empathetic: Understanding and valuing our customers and team. The Role Reports to: Global General Manager - Customer Success The purpose of the Customer Success Manager is to lead the deployment of BetterFleet’s charge management system (CMS) at various customer more »

so homeworking, working at the HQ Experience as Transition Manager Experience in delivering large & medium sized projects or programs involving enterprise applications, CX/CRM programs Strong experience in Agile way of working and Salesforce skills Should be well versed with Salesforce Transition Projects and discussion the … Clients Domain Specialization in front office or enterprise apps in Telecom, BFSI, Automotive is an added advantage Experience in managing external and internal Stakeholders Experience in preparing management reports, weekly and monthly status reports and presenting to customer Experience in work planning, estimating/budgeting, productivity … and management, resource planning, risk assessment, expectation management, scope and issue management Ability to work with different levels of management throughout an organization, excellent customer focus Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes Good Communication, Analytical & problem solving skill. more »

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that were constantly taking to new levels is how we fulfill and deliver customers orders. Our goal is to delight our customers by delivering their packages quickly and accurately, anywhere … generating actionable insights and effectively communicating recommendations to senior leadership. Inventing new ways to analyze data to identify the trends and gaps in the experience and services we provide to our delivery service partners. Partnering with other data engineers and analysts to build and automate central tools that will … own data pipelines. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS A Degree Experience programming to extract, transform and clean large (multi-TB) data sets Experience in scripting for automation (e.g. Python) and expert SQL skills. Experience more »

passionate about those that advance womens health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives. None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and … wellness needs of women, families and communities. Job description: Field Service Engineer - London, UK Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites. We're thrilled to be looking for a Field Service Engineer to … join our team covering primarily our Breast and Skeletal Health medical imaging equipment mainly across London. We're looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling within the designated area as required more »

the most challenging issues facing our users, manage prioritisation, create specs and deliver great user experiences. You’ll collaborate across the organisation with Sales, Customer Success, Marketing, UX and Engineering teams and industry experts to help achieve BlissContract’s vision. We want you to question assumptions and drive our … backgrounds. What you’ll be doing: - Driving product development, from idea to launch, of products and features within BlissContract’s platform - Improving the onboarding experience of BlissContract customers - Developing a deep empathetic understanding of our diverse users by conducting research, user interviews, data analysis, experiments and usability testing - Using … Defining and tracking key KPIs/metrics, sharing learnings to multiple internal and external stakeholders - Use this data to find opportunities to innovate, improve customer experience and increase adoption. - Being passionate about all things product and helping maintain a product culture across the business Requirements: - Experience in more »

with the Business Analysts and Solution Architects to understand the business requirements and processes. Configure the Sapio products to meet time, budget, quality and customer success criteria. Train customers on the configuration and use of the Sapio Sciences products. Support customers in the subsequent implementation of the configuration. Support … customer deliverables as defined by the SA/BA in the subsequent implementation of the configuration. Provide help on support portal to address customer's questions and issues on a rotating basis. Follow Sapio Sciences agile deployment methodology. Document customer feedback and ensure issues are addressed to … provide the best customer experience and ultimate success of the project. Meticulously manage all AE related deployment services documentation. Required Skills & Abilities: Strong programming skills with detailed knowledge of Python. Strong analytical, problem solving and fact-finding skills. Proven organizational skills, with the ability to deliver agreed workload more »

1. Customer Relationship Establishment & Business Opportunity Expansion In this capacity, you will play a key role within Alibaba Cloud’s business development team to recruit customers and partners and sell Alibaba Cloud global solutions to startups and small/medium clients in the UK, Nordic markets. This role needs … you will have the potential to grow your career through this exciting journey. 2. Product & Technological Value Delivery •Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven … partner. •Independently explain the standard Alibaba Cloud product solutions to customers; or with the support of Solutions Architect, independently explain the solutions matching the customer's business scenarios to customers, and clearly communicate the competitiveness of Alibaba Cloud product solutions and the business value that can be created for more »

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … ones. There is wide variety of ways to get involved depending on your interests - from making Alloy Studio intuitive and improving user/developer experience, through making data modelling process seamless, providing connections to new types of databases, improving modelling language itself or optimising query execution time. You'll … complex software solutions Partnering effectively with client project teams A natural ability to mentor junior developers You’ll have: 5+ years of relevant work experience in a team-focused environment A Bachelor or Master degree in a computational field (Computer Science, Applied Mathematics, Engineering, or in a related quantitative more »

strategies and solve their most important business challenges. You'll provide our customers with advice on digital change, helping them to exploit the business experience cloud to strengthen their brand and grow their business, and look for the value between Creative and Document Cloud. As a core member of … the Pre-Sales team, you'll collaborate with and support our Sales organization, and work closely with our wider Technical, Consulting, and Customer Success teams. The ideal candidate will have a blended technical and digital marketing background with a good eye for presentation and compelling demonstrations. You'll have … of expertise in digital technologies and marketing trends Ability to translate insight into a simple, coherent strategy that responds to a given client brief Experience in using resources such as trend reports, audience research, and market reports Participate in client workshops, presentations, and other working sessions as required. Collaborate more »

West Ham Lane, Stratford London National office Sale Point, Manchester. Persona: Agile, Office based 20-40% Salary: £34,904 to £40,000 depending on experience Regional salary: £31,250 to £36,346 depending on experience Closing date for completed applications: 22ndMay 2024 at 11pm Interviews will be held … and the wider team in their objectives of leading on Corporate and Contract KPIS performance reporting within the programme to the governance forums and customer committees. Whilst supporting the continuous improvement in customer experience through ongoing reflection and analysis as the programme develops. They will also have … first and third week of the month for business critical meetings. Expenses will be covered. To be considered for this role candidates must have experience in the following areas a details of which should be included in their application: Ability to work within a team and to prioritise & deliver more »

overseeing the development and improvement of company products. They will be technically competent, having ability to apply knowledge of industry regulation/legislation, understand customer experience and needs, creating solution orientated products. They will monitor and advise on market/competitor pricing structures, and determine future opportunities for … Responsibilities - Creating and enhancing products that fill a niche in the market or allow their clients to remain competitive Researching of legislation, industry codes, customer experiences and demands Consulting market research materials and sales data to ensure that products are viable and competitive Improving customer experiences through solution … as support externally with technical support ownership Engage supplier base and identify synergies across their product range and technical capabilities for efficiency Relevant Skill & Experience - Proven experience in product development and project management in Electro Mechanical fields. Lift specific experience has added benefit Strong analytical and problem more »

this Business Process Consultant role, you can expect to: Leverage digital solutions (preferably leveraging Salesforce cloud OMS solutions) to create truly personalised and seamless customer experience solutions Collaborate with teams within the IOA practice to develop practice capabilities and contribute to the practice's growth Develop and undertake … Digital process experience improvements with hands-on experience in Order Management systems in retail and/or retail healthcare Lead and undertake analysis of current business processes and performance metrics to identify areas for improvement and automation To apply for this role, your soft skills, expertise, and experience should include: Experience in Digital Process Operations and Automation from the perspectives of business and technology in order management Experience leading and managing digital programmes (preferably leveraging SFDC OMS cloud) in Retail and/or Retail Healthcare organizations Large experience in Operational Excellence as a subject more »

To identify, define and integrate new CX capabilities (inc. tools/technology, people & process) into the brand, in-line with the Customer & CX strategy, working from idea to BAU adoption. Client Details Financial services organisation in Central London Description Identify, define and run programmes and projects for CX that … with other capabilities. Capabilities that we have already identified include CRM, personalisation, optimisation, and experimentation. You will be an ambassador of making data an experience advantage. Your mission is to take the culture of experimentation to the next level to support the brand's transformation. The goal is to … standardised experimentation process working closely with the product peers, development team, data scientists and other stakeholders. Profile · Proven experience of delivering marketing and CX, projects and initiatives · Experience in insight and analysis, hypothesis generation, testing roadmap strategy and management and end-to-end test implementation and results reporting more »

guidelines. Good knowledge and understanding in digital media workflows including tools such as Adobe Suite, DaVinci, Resolve, Clipster, Cortex. Mac Captions and Annotation Edit experience would be advantageous. Must understand subtitling specifications and formats, audio samples, rates, video frame rates, SMPTE timecode, and traditional multichannel audio configurations (2.0, 5.1 … is key in this role. Abide by security policies and protect information assets entrusted to you. Person specifications The ideal candidate will have: Previous experience and understanding of video compression and the various codecs used by broadcasters and VOD platforms. Passionate about customer experience and customer service excellence. Hands-on experience with digital media workflows is required. Good communication skills and the ability to prioritize your workload, and the capability to collaborate with and assist other team members. Problem solver with a creative and innovative approach with the ability to think outside the box. more »

The role is an initial 12 month FTC with the possibility to extend beyond this. This Senior Account Manager will be responsible for developing customer communications as part of the Customer Communications Centre of Excellence. Working with business stakeholders to understand customer and product strategic objectives and … or external agencies to create compelling assets that align to the UK brand strategy and tone of voice, that are compliant and enrich the customer experience, and align to Consumer Duty principles. What you’ll be doing; Working with CRM & Analytics respond to business briefs for customer … the people agenda, role modelling HSBC values and representing UK Marketing both internally and externally with partners/agencies. What we’re looking for; Experience working in relevant market/context, i.e., Financial Services or market leading brand Relevant marketing experience in a role that demonstrates the development more »

and get everything in place to drive success. As you take on different projects, youll become an expert in our processes and see your experience evolve. Along the way, youll work closely with different functions across Amazon and see how working together makes us a leader in what we … issues in future Visibility on performance: Ensure visibility on metric performance and key insights to leadership via weekly, monthly snapshots and updates. Deep dive customer feedback and communicate analysis and insights with stakeholders and business leaders. Drive programs that will improve drive customer experience. Solutions: Build short- and … medium-term plans to improve customer experience through programmatic and product interventions. Work with program, operations and product counterparts on solutioning and follow-ups for prioritization. A day in the life Every day is different as a Programme Manager in the Amazon Freight business. Youll work both independently more »

Job Title: French Customer Onboarding Executive (Logistical, Supplier, E-commerce) Salary: £28,000 -£31,600 (£108.00 - £121.50 Daily Rate PAYE) + Holiday Pay Contract: 4-months (May Extend or convert to permanent) Location: London, Hybrid (3 Days in the office in London - Moorgate) Start: Immediate Our client, a global … tech company is looking for a talented Customer Onboarding Professional for their online retail business. The customer service activities will involve customer on-boarding as well as handling queries and escalations using adequate levels of verbal communication and a polite attitude. In addition, the Customer Onboarding … follow SOPs, provide support to shipping personnel and help shipping staff solve logistical errors by establishing communication between internal stakeholders. Responsibilities include: as a customer onboarding and support SME. Follow SOPs to support customers set up their shipping accounts and start shipping with their shipping platform as fast as more »

Head of Technology Travel Industry experience preferred Competitive Salary Moorgate – City of London Kenwood Travel is an award-winning travel business based in central London, with over 40 years of experience. We are a dynamic, innovative and ambitious business looking for a candidate who is passionate about technology. Our … for innovation and align technology initiatives with business objectives. · Works closely with the Head of Growth and Strategy to obtain a best-in-class customer facing website in terms of both customer experience and technical performance. Team Development: · Supports and trains team members to enhance overall IT … capability and ensure alignment with business goals. Required Skills & Experience: · Proven experience in a senior role within technology, preferably in the travel industry. · 5 years experience in building and managing complex software systems and integrations with third party systems. · In-depth knowledge of IT systems, applications, and more »

to deliver exceptional support to exchange participants through phone and email. Responsibilities: Provide application-level support to the GFO-X Exchange platform: Respond to customer inquiries and issues promptly via various channels such as email, phone, or chat diagnose the problem effectively. Troubleshooting issues related to FIX protocol, application … times. Assisting with API and Algo Conformance testing and certification. Involvement in end-of-day settlement process and back office functions. Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to … Collaborate with the wider IT team to ensure hardware configurations are optimized for performance and security. Collaborate with the infrastructure and development team: Provide customer feedback on issues relating to FIX protocols, application support, hardware, and API enhancements or bug fixes to the development team. Participate in testing and more »

should be a determined and hungry problem solver who enjoys finding solutions to electro-mechanical and robotic issues with a keen focus on the customer experience, willing to make a decisive impact on the success and expansion of a company that innovates in a sector that is in … below the key responsibilities of the position : Performing scheduled systems monitoring via alerts and dashboards monitoring. Carrying out maintenance during monthly visits to different customer sites across the UK and mainland Europe. Undertaking complex diagnostics using specialist software tools, including pre diagnostics , which involves discussing client issues with them … with the team in the UK office and throughout Europe, sharing knowledge and discussing client issues. Maintaining a positive company image maintaining a professional customer-oriented image. Requirements A degree , HNC or HND/vocational training or relevant work experience in Electrical/Electronics/Electromechanics. Ability to more »