676 to 700 of 1,774 Customer Experience Jobs in London

corporate_fare Google place London, UK Apply Bachelor's degree or equivalent practical experience. 5 years of experience in stakeholder-facing roles, interacting with senior partners. 5 years of experience in program or project management. 2 years of experience in a role measured by quantitative data or … business metrics. Preferred qualifications: 4 years of experience using data analysis to identify needs and measure impact within an operations organization. Experience designing and managing learning solutions to meet regulatory requirements, preferably within a product-oriented role. Experience partnering with external suppliers or agent-based programs to … to identify knowledge gaps, analyze quality trends, and support business goals like product and tool launches. Work with suppliers to develop programs that improve customer experience metrics. Google is committed to equal employment opportunity and creating a diverse, inclusive workforce. We value applicants regardless of race, creed, color More ❯

enhancing existing product features and pitch new ideas to scale business. Coordinate between PM teams (SWAOps/ST Ops/RSS Spot Demand/CX/RFI) to optimize demand orchestration, UI/CX opportunities, and external market inputs BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/… driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products - Experience with product cycles of 6+ months - Experience in product or program … management, product marketing, business development or technology PREFERRED QUALIFICATIONS - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting More ❯

and commercial terms as well as hunting for prospective new logos. The SCM will be responsible for leading the strategy and success of the customer's overall engagement with GIN, closely coordinating all activities with other functional teams within GIN. What you'll be doing Major Duties & Responsibilities: Generate … and ensure such proposals are technically and commercially sound. Development and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations. Development of close working relationships with NTT international affiliate companies. Work closely with the Sales Engineering, Customer Solutions, Order Management, Operations and … other key ecosystem team members to drive successful and meaningful customer experience with the Global IP Network ("GIN") team. Development of a Quartey Business Plan ("QBP") consistent with GIN department objectives. Track, manage, and report ongoing activity relative to plan. Flexibility to work outside of standard 8am-5pm More ❯

and U.K. to reclaim their time through seamless, fast, and reliable delivery. Behind this transformative journey is our tech-first mindset, relentless obsession with customer experience and operational excellence. We're looking for an exceptional CRM Executive to join Team Blue! Gopuff is on a mission to become … CRM team plays a key role in making that happen. We're looking for a commercially-minded, technically capable CRM Executive to help drive customer engagement, retention, and lifetime value through smart, data-driven campaigns. You'll support the end-to-end execution of multi-channel CRM activity (email … s go. You will: Deliver multi-channel CRM campaigns (email, push, in-app) from planning and segmentation through to execution, QA and reporting. Use customer and behavioural data to personalise messaging and optimise customer journeys across different lifecycle stages (e.g. new, returning, lapsed). Collaborate with commercial and More ❯

learner with strong communication skills, they will have the ability to showcase the breadth of Straumann Groups offerings in a compelling way. Every potential customer is an opportunity to boost top-line revenue growth, customer acquisition rates and profitability. This is a development position within Straumann, so part … Managers at the appropriate stage to drive the next step in the sales or onboarding process, with a strong handover to ensure continuity of customer experience. Effective transfer of opportunities to the appropriate Territory Manager or Customer Success Manager for sales presentation, demonstration, onboarding or account maintenance. In … prior to closing is required, set up meetings (face to face or Teams/Zoom) between prospects and the Straumann Group Territory Managers/Customer Success Managers (booked into their CRM calendar) with all leads captured within the CRM system ready for our TM's to accept into their More ❯

corporate_fare Google place London, UK Apply Bachelor's degree or equivalent practical experience. 5 years of experience in stakeholder-facing roles, interacting with senior partners. 5 years of experience in program or project management. 2 years of experience in a quantitative or metrics-measured role or … business. Preferred qualifications: 4 years of experience in using data analysis to identify needs and measure impact in an operations organization. Experience in designing and managing learning solutions to meet regulatory requirements, preferably within a product-oriented role. Experience partnering with external suppliers/agent-based programs … analyze quality trends, and support their business goals (e.g., product launches, new tools, regulatory mandates). Collaborate with suppliers to build programs that improve customer experience metrics. Google is an equal opportunity employer committed to diversity and inclusion. We provide equal employment opportunities regardless of race, creed, color More ❯

Overview: The Director of Business Intelligence & Customer Master is a strategic leadership role responsible for overseeing the development, implementation, and management of the organization’s Business Intelligence (BI) and Customer Master Data Management (MDM) initiatives. This role ensures the availability of accurate, consistent, and actionable data to drive … business decisions, enhance customer experiences, and support organizational growth. The Director will lead cross-functional teams, collaborate with senior leadership, and align data strategies with business objectives. Responsibilities: Business Intelligence (BI) Leadership · Develop and execute the organization’s BI strategy to enable data-driven decision-making. · Oversee the design … with business units to understand their data needs and provide tailored BI solutions. · Stay updated on emerging BI technologies and trends to drive innovation. Customer Master Data Management (MDM) · Lead the development and governance of the Customer Master Data strategy to ensure a single, accurate, and unified view More ❯

Overview: The Director of Business Intelligence & Customer Master is a strategic leadership role responsible for overseeing the development, implementation, and management of the organization’s Business Intelligence (BI) and Customer Master Data Management (MDM) initiatives. This role ensures the availability of accurate, consistent, and actionable data to drive … business decisions, enhance customer experiences, and support organizational growth. The Director will lead cross-functional teams, collaborate with senior leadership, and align data strategies with business objectives. Responsibilities: Business Intelligence (BI) Leadership · Develop and execute the organization’s BI strategy to enable data-driven decision-making. · Oversee the design … with business units to understand their data needs and provide tailored BI solutions. · Stay updated on emerging BI technologies and trends to drive innovation. Customer Master Data Management (MDM) · Lead the development and governance of the Customer Master Data strategy to ensure a single, accurate, and unified view More ❯

Overview: The Director of Business Intelligence & Customer Master is a strategic leadership role responsible for overseeing the development, implementation, and management of the organization’s Business Intelligence (BI) and Customer Master Data Management (MDM) initiatives. This role ensures the availability of accurate, consistent, and actionable data to drive … business decisions, enhance customer experiences, and support organizational growth. The Director will lead cross-functional teams, collaborate with senior leadership, and align data strategies with business objectives. Responsibilities: Business Intelligence (BI) Leadership · Develop and execute the organization’s BI strategy to enable data-driven decision-making. · Oversee the design … with business units to understand their data needs and provide tailored BI solutions. · Stay updated on emerging BI technologies and trends to drive innovation. Customer Master Data Management (MDM) · Lead the development and governance of the Customer Master Data strategy to ensure a single, accurate, and unified view More ❯

tackle a diverse array of opportunities spanning multiple technologies and applications. Job responsibilities Work alongside existing product teams leveraging AI technologies to enhance the customer experience, drive efficiencies, and build innovative automation across the entire database product line. Provide engineering leadership to educate existing teams on effective AI … Engineering, Mathematics, or related technical field. Advanced knowledge of software applications and technical processes, including application, data, cloud, and infrastructure architecture disciplines. Hands-on experience with Python and/or Java programming. Fundamental understanding of AI, ML, and LLM concepts, terminology, and technology, preferably with practical experience. Understanding of … design and functionality challenges; self-starter in a fast-paced, agile environment. Effective verbal and written communication skills for seamless collaboration across multidisciplinary teams. Experience in system design, application development, testing, and operational stability. Proficiency in all aspects of the Software Development Life Cycle. Preferred qualifications, capabilities, and skills More ❯

the aim of providing prompt and efficient services to our customers across all UK B2C affiliate brands. The role will focus on supporting all customer touchpoints across their user journeys as well as resolving any inbound customer queries. The customer and their needs will be at the … heart of everything you do and improving their future experiences is your highest priority. Key Accountabilities: The Customer Operations Executive will deal with Spotlight Sports Group's heritage UK B2C brand, Racing Post. The job holder will cover a minimum of 5 days a week (including some weekend work … when required) to: Lead the way in proactively ensuring that all customer experiences are optimised and continuously improved on an ongoing basis Ensure that customers' expectations are realistically managed and reacted to through outstanding customer service, resulting in them receiving a polite and professional experience Manage customer More ❯

UK, US, and ROW markets. You will take full ownership of the D2C trading P&Ls, overseeing annual trading plans and optimising on-site customer journeys to drive long-term, profitable growth. Responsible for the management of talented eCommerce team working across all D2C markets. You will communicate the … improve performance. Develop and execute a site test plan/roadmap with Paid Media, CRM, and Web Development teams to optimize the site, increase customer dwell time, and improve CVR and site performance. Work with the Web Development team to monitor and implement improvements that drive CVR, maximize customer experience, and deliver digital-first innovation. Oversee site merchandising and provide feedback to teams to optimize assets for D2C KPIs. Manage the annual trading budgeting process, including daily, weekly, and monthly D2C Trading targets and budgeting reforecasting as needed. Own D2C site reporting, working with external agencies and More ❯

foundations in a cloud-based data environment. You’ll be key in interrogating data, building dashboards, and delivering impactful insights that inform trading, marketing, customer decisions and wider business strategy. The Company: A disruptive and unique retailer looking to bolster its data team with a multi-faceted and multi … for a high-growth opportunity. Working amongst an agile team of technical and analytical talent, you will work under the guidance of a highly experience analytics leader, supporting them directly in driving a data driven decision making culture, as well as working towards empowering various stakeholders in leveraging data … to drive business impact through fostering a self-serve culture, driving value and optimal customer experience both in store and online through ecommerce channels. Strong technical skills in SQL, data visualisation tools and ideally Python for more advanced analysis, but most importantly, the ability to add commercial value More ❯

foundations in a cloud-based data environment. You’ll be key in interrogating data, building dashboards, and delivering impactful insights that inform trading, marketing, customer decisions and wider business strategy. The Company: A disruptive and unique retailer looking to bolster its data team with a multi-faceted and multi … for a high-growth opportunity. Working amongst an agile team of technical and analytical talent, you will work under the guidance of a highly experience analytics leader, supporting them directly in driving a data driven decision making culture, as well as working towards empowering various stakeholders in leveraging data … to drive business impact through fostering a self-serve culture, driving value and optimal customer experience both in store and online through ecommerce channels. Strong technical skills in SQL, data visualisation tools and ideally Python for more advanced analysis, but most importantly, the ability to add commercial value More ❯

finance teams. Enhance existing product features and propose new ideas to scale the business. Coordinate between PM teams (SWAOps, ST Ops, RSS Spot Demand, CX, RFI) to optimize demand orchestration, UI/CX opportunities, and external market inputs. BASIC QUALIFICATIONS Bachelor's degree or equivalent. Experience owning/driving … roadmap strategy and definition. Experience with end-to-end product delivery. Experience with feature delivery and trade-offs of a product. Experience as a product manager or owner. Experience owning technology products. Experience with product cycles of 6+ months. Experience in product or program … management, product marketing, business development, or technology. PREFERRED QUALIFICATIONS Experience influencing senior leadership through data-driven insights. Experience working across functional teams and engaging with senior stakeholders. Amazon is an equal opportunity employer. We believe that employing a diverse workforce is central to our success. Recruitment decisions are More ❯

United Kingdom, Ireland, and France. This role is key to driving innovation across both physical and digital platforms (phygital), ensuring seamless integration to improve customer experience and operational efficiency. The position will lead major national initiatives such as back of house technology review and the 2026 pan-UK … team. Key Responsibilities Technology Infrastructure Development & Evolution Lead the development and optimization of the Maverick suite , enhancing phygital features that integrate physical and digital customer interactions. Lead the digi-tech transformation in France, bringing franchises and cross-functional partners on the journey to implement the new digi-tech stack. … to ensure that data management supports broader business strategies. Requirements Strong understanding of software architecture principles/patterns and/or strong strategic skills. Experience with POS systems and back of house system integrations. Excellent communication and interpersonal skills; experience of working with franchisees is a big advantage. More ❯

relationships with existing channel partners/resellers to grow revenue Implement account development plans and understand our partners’ goals to optimize revenue growth and customer satisfaction with channel partners Develop opportunities through prospecting, leads driven via webinars, email promotions, trade shows and events, web inquiries and phone inquiries, etc. … teams will be essential to engage customers in product value and drive sales. Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance … customer experiences, supporting the onboarding process for new clients and driving proactive product adoption through tailored strategies and action plans. This role offers a stimulating environment where you can continuously learn and grow, with opportunities for education and training to enhance your sales skills and product expertise. Requirements: Bachelor More ❯

for top-notch web services. We're on the lookout for talented individuals to join us in delivering cutting-edge solutions and ensuring exceptional customer experiences in the fast-paced world of web hosting and development. Join us in shaping the future of web technology. Senior PHP/Web … a technical perspective, including performance, reliability, scalability, and security. Maintaining and editing the current website according to the organization's requirements. Job Qualification Technical Experience: Hands-on experience with PHP, MySQL (LAMP), Strong in OOPS, XML, and HTTP fundamentals. In-depth knowledge of one or more areas: front … end, databases, networking, distributed systems, web services. Experience with an MVC application framework like CakePHP, Zend, Symfony, etc. Knowledge of scripting languages like Ruby or Python. Knowledge of virtual machines will be an additional benefit. Experience in creating and maintaining high-quality architecture and design documents, including feature More ❯

ownership of CRM strategy across the UK and EU markets, drive key conversion and lifecycle campaigns for B2C & B2B. You will focus on personalising customer interactions, enhancing segmentation, and optimising CRM touchpoints across multiple channels to elevate customer experience and retention. Essential Skills CRM experience in … B2C & B2B Experience with HubSpot or other large CRM platforms Strong communication stakeholder management Ability to thrive in a fast-paced, collaborative environment Benefits Competitive salary up to 60K Hybrid working model (3 days in office) 25 days holiday, plus public holidays Access to in-house gym and wellness More ❯

ownership of CRM strategy across the UK and EU markets, drive key conversion and lifecycle campaigns for B2C & B2B. You will focus on personalising customer interactions, enhancing segmentation, and optimising CRM touchpoints across multiple channels to elevate customer experience and retention. Essential Skills CRM experience in … B2C & B2B Experience with HubSpot or other large CRM platforms Strong communication stakeholder management Ability to thrive in a fast-paced, collaborative environment Benefits Competitive salary up to 60K Hybrid working model (3 days in office) 25 days holiday, plus public holidays Access to in-house gym and wellness More ❯

the Campus, you will proactively engage with all level's of UK and Global stakeholders to continuously improve our critical facility operational performance and customer experience. Do you thrive on tackling complex assignments? Are you equipped with the skills and self-motivation necessary for independent action? If so, you … meet project requirements. • Responsible for writing, planning, and scheduling major project work and liaising with vendors. • Coordinates project timelines, secures vendor dates, and ensures customer notifications are issued. Customer Interaction • Acts as customer-facing representative alongside the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents - directs team to failed components and guides response. • Supports the incident management process, collaborating closely with supervisors & IBX Manager during incidents to ensure coordinated team response. • Acts More ❯

Group, who are all held accountable to a single scorecard. The Performance Insights and Measurement Strategy team leads product performance related strategic analytics and customer experience advanced insight, ensuring that top level understanding of performance and the resulting decisions are being made are off the back of sound … metrics. In this role, you will: Carrying out weekly analytics of core performance metrics with a focus on understanding the drivers of conversion and experience Identifying opportunities to leverage advanced analytics methods to develop a deeper understanding of performance for example through increased segmentation of metrics Understanding the interaction … quantify the business impact of this Working with the wider product analytics team at Expedia Group to get a deeper understanding of our performance Experience and Qualifications: Excellent logical thinking, a very strong background (Bachelor s/Master s degree) in a quantitative field such as mathematics, physics, engineering More ❯

App Store and Play Store rankings, and we are constantly working together to help them build what's next - an AI-powered, location-based experience, a popular consumer app, an autonomous driving experience, and many more. Mapbox is looking to hire motivated, curious, and innovative Principal Product Managers … pursuit of outsized business growth. You'll work closely with your engineering teams and the broader organization to identify new use cases that solve customer pain points and drive revenue. By collaborating with cross-functional teams, you'll ensure product goals align with business objectives. As the go-to … product roadmap that aligns with Mapbox's overall business objectives by conducting analysis of industry trends and competitive landscape and identifying opportunities for innovation. Customer Empathy : Regularly engage our customers via video conversations, emails, and in person visits (15% travel) to understand their needs and pain points, as well More ❯

maintain an ever steady position as a market leader across the space. And the growth shows no signs of slowing down! With a truly customer first approach they provide full fleet management and tracking solutions to a multitude of sectors including insurance, fleet, retail & OEMs. Known for their well … structured deals and exceptional customer experience, they have brilliant account base to which they operate as a true strategic partner. A unique opportunity for a people centric & sales team leader to manage a small team across the business. This is not one to be missed! About The Opportunity … advisors. Manage performance and motivate team. Handle coaching and delivery oversight. Support their manger in project work and process improvements. Helping to develop a customer service policy. Handle escalation enquiries from customers. Training staff to deliver a high standard of customer service. Desired Skills & Experience A proven More ❯

maintain an ever steady position as a market leader across the space. And the growth shows no signs of slowing down! With a truly customer first approach they provide full fleet management and tracking solutions to a multitude of sectors including insurance, fleet, retail & OEMs. Known for their well … structured deals and exceptional customer experience, they have brilliant account base to which they operate as a true strategic partner. A unique opportunity for a people centric & sales team leader to manage a small team across the business. This is not one to be missed! About The Opportunity … advisors. Manage performance and motivate team. Handle coaching and delivery oversight. Support their manger in project work and process improvements. Helping to develop a customer service policy. Handle escalation enquiries from customers. Training staff to deliver a high standard of customer service. Desired Skills & Experience A proven More ❯