76 to 100 of 435 Customer Experience Jobs in London

core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Customer Engineering is a brand-new function at Harmonic, and you'll be one of the first people to build it. This is a deliberate … philosophy, not just a new team name: we're treating customer experience as an engineering problem. Every repeated question or manual fix is a signal that something should be automated, instrumented, or resolved at the root, not answered by hand. The mission is simple to state and hard ...

core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Customer Engineering is a brand-new function at Harmonic, and you'll be one of the first people to build it. This is a deliberate … philosophy, not just a new team name: we're treating customer experience as an engineering problem. Every repeated question or manual fix is a signal that something should be automated, instrumented, or resolved at the root, not answered by hand. The mission is simple to state and hard ...

more about the team and life at Omnea here. The Role We're looking for a commercial powerhouse to build and run our Customer Value function from the ground up. As Head of Customer Value, you'll own the expansion and retention motion across our enterprise base: leading … Customer Value Leads directly, driving upsell deals yourself, and bringing the commercial rigour and playbook that turns a high-potential team into an elite GTM function. This is a leadership position reporting into our VP Customer Experience, working closely with our CEO and CCO. ...

Director: Global Technology Services to define services and agree on meaningful service levels with the business, including service level expectations, key performance indicators, and customer experience measures. Support managers by providing leadership and guidance in alignment with the Global Director’s strategic direction for planning, designing, developing … Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment. Qualifications, Experience and Personal Attributes Bachelor’s degree in Information Technology, Business Management or related field preferred; equivalent combination of education and relevant experience considered. Experience ...

consistency in AI-driven shopping experiences across mobile and web apps. Key responsibilities and activities focus on authoring, optimizing, and managing system prompts for customer-facing AI-driven experiences, defining requirements for internal tooling via prototypes, evaluating model performance, and producing actionable insights to inform product decisions. The role … support human-in-the-loop evaluations Automate operations and perform data analysis using scripting languages (e.g., Python) Author, optimize, and manage system prompts for customer-facing LLM systems Integrate API calls into Retrieval Augmented Generation (RAG) systems Evaluate model performance and annotation quality to produce reports for stakeholders Produce ...

Performance Bonus 6-12 Month Fixed-Term Contract (Potential to Become Permanent) Are you passionate about e-commerce and delivering an exceptional online customer experience? Do you have experience managing product content within an e-commerce platform and enjoy working with digital teams to optimise websites … role becoming permanent. This is an exciting opportunity to play a key role in managing online merchandising, supporting promotional campaigns, and enhancing the customer journey across a busy e-commerce website. About You We're looking for someone who enjoys working in a fast-paced digital environment ...

cultivating deep and long term relationships with Workday's most strategic clients. This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensures long-term partnership success.**About the Role**The individual will lead and coordinate Workday’s efforts across all lines of business … around a single, clearly articulated, three-year account/opportunity strategyTo achieve success, this professional will ensure three critical elements are in place:A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual PlanThis person will assist in all phases of the life cycle (pre-sales, initial deployment ...

About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency … Account Management with a technical SaaS product Solid industry and/or technical domain knowledge in two or more of the following: SaaS, CRM, CX/Support Software, or APIs Experience owning a book of business, including negotiating customer renewals and driving expansion revenue Effective communication and interpersonal ...

Espire Infolabs is hiring for Sales Directorrole for London, UK location, Job Role: Sales Director Software & Services (EMEA/Europe Focus) Location: London, UK Experience: 1012+ years Industry: IT Services/Software Solutions Job Summary: We are seeking a seasoned Sales Director with extensive experience in software … driving client satisfaction, and expanding business within existing clients . Exposure to the broader EMEA region is advantageous. The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain ...

powered engagement at scale. You will own sales across the portfolio of Genesys customers, shaping growth strategies and influencing C-level stakeholders on their CX and AI roadmaps. At Genesys, we are redefining how organisations connect with customers through empathy, innovation, and AI, and this role plays a critical part … accountability, and targeted hiring* Drive adoption of AI-led solutions across the customer base, positioning Genesys as a strategic partner in AI-powered CX transformation* Build and expand executive-level relationships, influencing customer strategy and aligning Genesys solutions to long-term business outcomes* Develop and execute account expansion ...

sales activity and building a strong pipeline. Maintaining accurate forecasting and consistently achieving revenue targets. What we're looking for You'll probably have experience selling one or more of the following: Enterprise CRM platforms Customer Experience technology Data & Analytics solutions AI-enabled business applications Marketing Automation … Digital Transformation or Consulting Services You'll also bring: A proven background in enterprise B2B sales. Experience managing complex, consultative sales cycles. The ability to engage confidently with C-suite and senior stakeholders. Strong commercial acumen and a consultative approach. A track record of exceeding sales targets. Ideal backgrounds ...

complex, multi-phase transformation. Acting as an independent consultant, you will take ownership of programme outcomes, driving change across technology, operations, supply chain and customer experience. This is far more than a systems implementation. It is a large-scale business transformation that will deliver a modern, digitally enabled operating … model, improve customer outcomes, strengthen compliance and create sustainable organisational capability. The Challenge The current Repairs & Maintenance landscape is characterised by fragmented systems, manual processes, limited visibility of performance and growing operational complexity. The implementation of Plentific will introduce a unified digital platform that enables: End-to-end repairs ...

identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.* Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships.* Leverage data insights, customer intents, and adoption history to effectively prospect … share in the Enterprise sector.* Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction.* Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue.* Consistently develop ...

account as a business to increase market share and ensure profitability* Develop strategies to ensure Calix products and services are being utilized by the customer across their network to grow their business network access, customer premises, subscriber insights and applications* Provide market input on product development and price … strategies* Establish strong working relationships across all levels and all functions within the customer's organization* Collaborate with overlay sales resources to bring subject matter expertise, strategy, and support for customer engagements* Ability to build a strategic territory, business and account plan and execute against it**Qualifications:*** 15+ ...

Dr. Martens is seeking a Head of Global Customer Product to own the end‐to‐end customer experience across digital and retail channels. You will define the product strategy, shape a premium brand experience, and drive a global roadmap that balances consistency with local flexibility. Your … leadership will steer cross‐functional teams through discovery to loyalty, leveraging data, research and market feedback to prioritise improvements and deliver measurable customer value. #J-18808-Ljbffr ...

have an exciting opportunity for a senior leader to join our Customer Operations team. Reporting into the Head of Customer Operations, you will lead our Escalations Team, own our outsourced contact centre relationship, and play a pivotal role in advocating for our users across the business. This … patterns and systemic issues and working cross-functionally to resolve them Collaborating with Product, Engineering and other teams to deliver improvements to the user experience Monitoring escalation trends and using data to inform strategic decisions Contributing to the broader Customer Operations strategy and leadership team Skills ...

deliver workplace and IT solutions that help organisations work smarter and more efficiently. As part of HP Inc., we combine innovation, technology, and customer experience to shape the future of work. This role is based within our custom-built repair centre in Guernsey, where you will gain hands … experience supporting PC deployments, hardware repairs, imaging, and device configuration across a variety of customer environments. You do not need years of experience. What matters most is enthusiasm, curiosity, reliability, and a real interest in technology. What you will be doing: Supporting the setup, imaging, deployment, and repair ...

retailer to recruit a Technical SEO Manager . This is a fantastic opportunity to join a business investing heavily in its digital capabilities, online customer experience and technical infrastructure. Operating across multiple ecommerce brands and websites, this organisation is undertaking a significant digital transformation programme, making this … with Digital, Ecommerce, Development, UX, Content, Trading and external partners, you will ensure SEO is embedded into every stage of the digital roadmap, balancing customer experience with technical excellence. Key responsibilities include: Own and deliver the technical SEO strategy across multiple ecommerce websites. Lead SEO requirements throughout major ...

About the role**At BT, we are undertaking one of the largest end-to-end transformations in our history, reimagining the processes, technologies and customer experiences that underpin our business.At the heart of this transformation is ServiceNow, BT Business's strategic workflow, automation and digital service platform. … ServiceNow Engineering Lead**, you will play a critical role in defining and leading the engineering strategy, architecture and platform evolution that enables simpler customer experiences, increased colleague productivity and more efficient service operations.This is a high-impact leadership role with responsibility for a global engineering organisation of more than ...

fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation … based in our London Westfield office# **WHAT YOU WILL DO*** Own the operational health of the website and app, ensuring a stable, high-performing customer experience through effective production support and governance.* Lead end-to-end incident, problem and defect management, coordinating cross-functional teams to resolve production ...

hybrid, with occasional travel required to programme locations as needed. Role Purpose Lead architecture for an omni-channel order management transformation programme, improving customer experience, fulfilment efficiency, and operational capability. Key Responsibilities Lead architecture activities across an order management transformation programme. Define current-state and target-state architecture. … Shape future order management capabilities and how they integrate across: Digital commerce Supply chain Fulfilment Inventory Customer experience platforms Support discovery, procurement, RFI/RFP processes, and technology selection. Assess order management solutions and provide recommendations. Define technical evaluation criteria for vendor selection. Support simplification and modernisation ...

work and the way they serve their customers. We help unlock value through a start‐up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem‐solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description At Publicis Sapient, we help our clients ...

ComplyAdvantage is seeking a VP of Customer Experience and Services to lead a multi-regional post-sale organization and drive AI-enabled customer outcomes. You will define the operating model, own success metrics, and partner with executive leadership to grow ARR and net revenue retention. The role … requires building scalable delivery across Customer Success, Professional Services, and Solutions Consulting, while guiding the Mesh migration and strategic accounts as we expand globally. #J-18808-Ljbffr ...

people (and ideas) can truly thrive. We’re looking for a Head of Machine Learning & AI to define and lead how machine learning drives customer experience and commercial outcomes across Moonpig’s Cards business. This role sits within our Product, Data & Technology (PDT) team and focuses on building … scaling applied production machine learning systems. From recommendations and ranking to search and personalisation, your work will directly shape how millions of customers experience Moonpig. You’ll lead a team of machine learning specialists, owning the performance, quality and lifecycle of models in production. Alongside this, you’ll guide ...

company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting … future. What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost‐effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI‐driven communications, Kraken is powering the next wave ...