76 to 100 of 455 Customer Experience Jobs in London

Product Manager Up to £70,000 London – Hybrid THE COMPANY This is a great opportunity to join a growing FinTech that’s building out its app experience and scaling its product capability. They’re looking for a Product Manager to take full ownership of their app roadmap and help shape a more seamless, engaging user experience. You’ll play … a central role in evolving the customer journey and driving the development of new features across the core product set. THE ROLE Sitting between tech, design, and commercial, you’ll be responsible for managing the end-to-end product lifecycle—from ideation through to delivery and optimisation. You’ll be: Owning the mobile app roadmap and prioritising features based … and market trends Collaborating with design, engineering, marketing, and support to build and launch product features Driving improvements across the app’s core user journeys, with a focus on customer experience Communicating roadmap progress and performance directly to senior leadership YOUR SKILLS AND EXPERIENCE They’re looking for someone with: Proven experience managing mobile or app More ❯

Product Manager Up to £70,000 London – Hybrid THE COMPANY This is a great opportunity to join a growing FinTech that’s building out its app experience and scaling its product capability. They’re looking for a Product Manager to take full ownership of their app roadmap and help shape a more seamless, engaging user experience. You’ll play … a central role in evolving the customer journey and driving the development of new features across the core product set. THE ROLE Sitting between tech, design, and commercial, you’ll be responsible for managing the end-to-end product lifecycle—from ideation through to delivery and optimisation. You’ll be: Owning the mobile app roadmap and prioritising features based … and market trends Collaborating with design, engineering, marketing, and support to build and launch product features Driving improvements across the app’s core user journeys, with a focus on customer experience Communicating roadmap progress and performance directly to senior leadership YOUR SKILLS AND EXPERIENCE They’re looking for someone with: Proven experience managing mobile or app More ❯

the returns process, enhance product support, and create sustainable reuse opportunities. Join us in building scalable, high-impact solutions that shape the future of sustainable commerce while delivering exceptional customer experiences. At WWR&R, you'll be part of an innovative team that's committed to transforming returns management while contributing to a more sustainable future. Key job responsibilities … Work closely with data & software engineering teams to build model implementations and integrate successful models and algorithms in production systems at very large scale. About the team When a customer returns a package to Amazon, the request and package will be passed through our WWRR machine learning (ML) systems so that we could improve the customer experience … large scale and rely on state-of-the-art modeling techniques to power our ML models BASIC QUALIFICATIONS - PhD, or Master's degree and 6+ years of applied research experience - Experience programming in Java, C++, Python or related language - Experience with neural deep learning methods and machine learning - Experience with popular deep learning frameworks such as More ❯

team in Retail WW to drive upstream defect elimination and delivering on business KPI's. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and Cost of operations. Candidate Profile Candidate will have 8+ years of experience in Vendor Management and Retail Operations. Additionally, you will have program management skills … influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus. You will have a demonstrated record of leading projects not only at the strategic level, but also tactically by diving deeply into business and technical … planning, budgeting, growth, delivery and productivity of the program. The individual would have targets on Business metrics, Operational metrics and Automation. Would engage with WW Retail teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. Key job responsibilities Responsibilities of this leader include: Identify system defects requiring manual efforts downstream, partner with owner teams More ❯

Enterprise Customer Success Manager (Bilingual) MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout - MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run … billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development. Summary The Enterprise Customer Success Manager will be responsible for the long-term success, value, and retention of their customer portfolio utilizing our MariaDB database solutions. Leveraging their bilingual German/English … Executives, and other cross-functional teams, focused on helping our customers achieve their business goals. Key Strategic & Retention Responsibilities Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy. Guide new customers through onboarding for MariaDB deployments, consulting on MariaDB best practices to ensure customers receive value. Formulate an ongoing meeting More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. The Role: The Customer Operations Support team is a multi-skilled group within our UK Operations function at Zopa. Their goal is to optimise, standardise, and automate as many processes as appropriate to … monitoring of all queue levels, reporting risks and issues to Senior Management in a timely fashion Appropriately respond to Service Level variations and match staff to demand Ensure that customer or stakeholder enquiries are dealt with in accordance with the performance and service standards of the business Set the tone and tempo for the team through appropriate means to … Line Manager on performance against these KPIs and action plans where necessary Positively influence the culture of the team in line with company values, motivating and driving a positive, customer-focussed attitude Proactively report up-line any potential or actual operational risks in a timely and accurate fashion to the Head of Department Contribute to overall customer experience More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Vanta Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance … journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. Vanta's success over the last … year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. More ❯

senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy Have extensive … experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices … architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve More ❯

senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy Have extensive … experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices … architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve More ❯

senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy Have extensive … experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices … architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve More ❯

senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy Have extensive … experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices … architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve More ❯

expected and fully supported. Team/Role Paragraph: This is a brief paragraph about your team and/or the role. The Compliance team within Customer Experience (CX) is responsible for developing and delivering best in class support across multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with adherence to Coinbase … Compliance Analysts responsible for enhanced due diligence (EDD), transaction monitoring, to include preparation and filing of Suspicious Activity Reports (SAR). The supervisor sets a culture of ownership and customer focus on their teams by supporting individual and team goals and ensuring best in class customer service experiences through the team. Supervisors also identify broader customer impacting … Partner with Financial Crimes and second line compliance partners to execute against Coinbase's AML program What we look for in you (ie. job requirements): Minimum 3 years of experience within the Compliance field. 2 years of supervisory experience Working knowledge of financial laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance) Positive energy on the future of More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to … exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email … SMS, WhatsApp, chat, push, social, ads, and more. About the Role Partnerships are central to Dotdigital's success as a leading customer engagement platform. As a member of the Partnerships team, you'll identify and manage strategic go-to-market technology partners whose platforms complement and extend Dotdigital's capabilities-enhancing customer experience and driving commercial growth. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯