76 to 100 of 1,313 Customer Experience Jobs in London

Join to apply for the Chief Customer Officer (CCO) role at Trimble Inc. Join to apply for the Chief Customer Officer (CCO) role at Trimble Inc. Position Overview: Trimble is seeking an experienced and visionary Chief Customer Officer (CCO) to join our global construction software business segment, AECO (Architecture & Design, BIM & Engineering, Construction Management Solutions and Owner … Public Sector). This newly created executive role will be pivotal in aligning and integrating all aspects of AECO post-sale customer-facing functions, including Professional Services, Customer Support, Customer Success and Renewals. Reporting directly to the AECO Segment Senior Vice President, the CCO will be responsible for driving customer-centric strategies, fostering deep customer … implementing digital best practices, AI capabilities and ensuring the long-term success and satisfaction of our clients globally. Key Responsibilities Strategic Leadership: Define and execute a unified post sale customer strategy across Professional Services, Customer Support, and Customer Success to ensure a seamless and exceptional customer experience. Ability to identify process gaps and revise as needed More ❯

Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels The Role As Team Leader, you will be responsible for leading all aspects of our growing team of Customer Service Representatives. The Customer Support team is at the forefront of our business, answering our community's questions and tending to their needs! You will motivate, review, and … performance on a real-time basis, from a service quality perspective as well as efficiency and productivity. Your responsibilities also include shift leader duties, overseeing smooth operations of the customer service function during scheduled shifts to achieve targets. You should be passionate about customer service and be excited to lead a team that is committed to providing an … exceptional customer experience. Responsibilities Team Leadership and Management Lead, motivate, and manage a team of Senior Agents to achieve individual and team performance goals. Conduct regular team meetings and one-on-one check-ins to provide feedback, set expectations, and address any concerns. Foster a positive and collaborative team environment. Performance Improvement Develop and implement strategies to improve Senior More ❯

company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit Join us on our journey to ! As a Voice of Customer Manager , you will: Build consensus amongst all business units for the creation of harmonized reports. Develop ideas to improve survey response rates and test new approaches. Find the best … Forsta VoC tool, building complex surveys, translating, and launching across multiple markets. Liaise with local markets to select survey channels and target appropriate customers. Collaborate with IT to extract customer data from CRM for surveys. Develop live dashboards to monitor scores in real-time and implement alert systems for low scores. Perform insightful analysis, including building text analytics models. … collection and analysis. Manage relationships with VoC solution providers like Forsta, evaluating new features or suppliers. ABOUT YOU: Degree in Business, IT, Research or relevant field. Minimum 5 years experience in Customer Experience or VoC roles. Healthcare/Pharma or B2B experience preferred. Expert in VoC tools (Qualtrics, Forsta). Strong data analysis and report creation More ❯

it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits. Together, we are renewing utilities. Our Values and Culture Colleagues at Gentrack are one big team, working together to drive efficiency in two of the … class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a people centric business. The Opportunity As the People Experience Senior Data & Operations Analyst, you will be responsible for ensuring our people experience initiatives are measured effectively, run smoothly, and contribute to our Gentrack culture. You are empowered … to implement creative commercial data driven solutions, following industry best practice. You will work with the rest of the global People Experience function that has teams located in Gentrack's centres in UK, New Zealand, Australia, and India. This role will evolve as AI and broader data systems are evolving, you will directly assist the CPO on the global More ❯

thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous … largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. … platforms (e.g. AWS, Azure, Google Cloud Platform). Collaboration and communication tools (e.g. Microsoft Teams, Zoom). Business Intelligence and presentation tools (e.g. Power BI, Tableau). Exposure to CX, AI, Automation, and Digital technologies preferred. Qualifications Bachelor's degree in Business, Technology, or related field preferred. Equivalent experience in B2B technology sales or account management will be considered. More ❯

performance, and platform evolution of our ecommerce systems. You'll lead the implementation of new digital infrastructure and build internal capabilities to ensure we deliver a best-in-class customer experience. You'll take ownership of the re-platforming project, acting as the senior contact for our systems integrator (SI) and ensuring we build a reliable, scalable, and commercially … This role isn't for a deeply technical architect or equally a hands-off project manager - we're looking for a technically fluent ecommerce generalist, ideally with hands-on experience of using and running ecommerce platforms, who understands how technical decisions affect customer journeys, commercial performance and operational efficiency. Crucially, this role also extends beyond delivery. You will … tools (e.g. ESPs, search, PIM, reviews) Technical fluency - able to challenge and guide development teams - but not a deep technologist Background working with or alongside trading, marketing, merchandising, or CX teams - or agency-side delivering ecommerce projects and on-going optimisations for clients Strong leadership and communication skills, able to align technical execution with commercial strategy Why Join Us? Lead More ❯

a digital-first business to better serve our customers. Technology plays a central role in this transformation, enabling smarter personalization, seamless experiences, and empowering our teams to build deeper customer relationships. The Role We are seeking a Senior Product Manager - Personalisation to lead the development of connected, highly personalized experiences across our digital and physical channels, including our website … app, and in-store technology. This role involves delivering end-to-end journeys tailored to each customer, supporting our goal to help every customer achieve their unique health and wellness objectives. You will take full ownership of Holland & Barrett's in-house personalisation capabilities, defining strategy, roadmap, and execution across multiple teams. Collaborating with engineering, CRM, marketing, UX … research, design, data science, and commercial teams, you will ensure our initiatives deliver measurable value across the customer lifecycle. What You'll Be Doing Lead the personalisation squad to define and deliver a clear product vision, strategy, and roadmap across all customer touchpoints. Understand our customers deeply through data and research to inform product development. Partner with UX More ❯

well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies. Key Responsibilities … roadmap. Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to … improve website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user More ❯

A-to-z Guarantee is Amazon's primary mechanism for protecting customers when they encounter a negative order experience with a third-party seller. We focus on helping Customers easily report a problem when something goes wrong, Sellers to effectively resolve these problems for our customers, and Amazon systems & associates to efficiently adjudicate decisions where we need to step … in! Because of the customer experience & financial impact of this product, as well as the opportunities to test integration points upstream, parallel, and downstream - this is an exciting opportunity for a Business Analyst to enter the team, take ownership of the problem space, simplify & reinvent, and help drive exciting results for the program! Key job responsibilities • Strategic Leadership … entire lifecycle of projects from conception to delivery, ensuring alignment with program goals. Conduct regular reviews with senior leadership, including Directors and VPs, to communicate progress and strategic direction. • Customer & Seller Experience Enhancement: Spearhead initiatives to improve customer and seller experiences across multiple dimensions, including defect reduction, claim avoidance, remediation processes, and cost efficiency. Collaborate with product More ❯

the Digital Director, the Engagement and Retention Manager - Subscriptions, sits at the intersection of product and marketing, and is primarily responsible for driving subscriber activation and retention, creating personalised customer experiences that drive loyalty and long-term engagement. You are highly numerate, analytical and data-driven, and y ou will use your deep product, customer, and commercial knowledge … across our activation and retention funnels, and ensure our subscribers get maximum value from their subscription. You will take a data driven approach to develop a deep understanding of customer behaviour and needs, designing and executing growth initiatives via continuous experimentation and testing. Drive users, revenue and business growth through ideation and implementation of activation and retention strategies for … The School of Life Subscription Create a frictionless user experience for all stages of the user engagement lifecycle Drive growth and increase customer LTV via value proposition and price testing, landing page optimisations and push notifications across the awareness and activation stages of the funnel. Own and manage retention initiatives using push, in app and email automations for More ❯

Product Manager, Amazon Business Europe Job ID: 2929541 | Amazon Business EU Sarl, UK Branch - P97 Amazon Business represents an incredible opportunity to address a vast new market segment and customer base and is an area of high interest for Amazon. We are focused on building solutions that enable business customers find, research, and buy products and services from a … . Our business customers have different needs than the traditional Amazon customers, so we are reinventing how we add and display business selection, price products, and provide the right customer experience. Amazon’s approach to this segment is peculiar, and unique because we are combining the Amazon marketplace dynamic with B2B procurement and selling policies to iterate and improve … track record of delivering results on complex projects for customers in ambiguous environments. S/he will be a thought leader who can build new business models, address unmet customer needs and invent new solutions. This role can be based in Luxembourg or London. Key job responsibilities Our environment is very fast-paced, and requires someone who is highly More ❯

Ads Performance Manager (Japanese speaking) Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships … and off Amazon. The future of our business is compelling and we are focused on building a robust, innovative business enabling advertisers of all sizes. We start with the customer and work backwards in everything we do, including advertising. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising group with … a relentless focus on the customer, you've come to the right place. In support to the Amazon Advertising business, Ad Success Team (AST) are building a group of highly motivated Ads Perf Manager. As an Ads Perf Manager, you will work with a portfolio of advertiser accounts and be responsible in helping them meet their advertising goals via More ❯

the high street. About the role Join our E-Commerce team to drive financial performance of Dune website by identifying actionable opportunities for improvement through analysis of websites KPIs, customer behaviour and engagement The Ecommerce Analyst will generate insight to provide a well-rounded view of sales drivers with analysis on product, stock, marketing channels, promotions, customer metrics … Work with stakeholders to ensure that all in-house analytical packages are correctly configured to provide robust metrics and insights. Deliver innovative insights and actionable outputs. Continually analysing the customer journey and shopping behaviour, identifying opportunities to optimise the website performance Review industry trends and developments and work with team to determine suitability and potential ROI Advanced Analytics & Customer Centricity Responsible for analysing the user journey, website features and content Drive effective customer segmentation and profiling to produce qualified, relevant and timely communications. Work closely with stakeholders to optimize conversion through a world-class customer experience. Promote the ‘voice of the customer’ across all Dune London business units. Operations Analyse the online sales channels and More ❯

at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role … You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives … to understand customer's current challenges, requirements, and business objectives for the Strategic Customer business segment (>10,000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer questions about technical More ❯

Job ID: Amazon Commercial Services (South Africa) (Pty) Ltd Are you interested in innovating to deliver Amazon's experience to our customers ? We are looking for a dynamic and talented Senior Program Manager-Pricing, who is detail-oriented, self-starter, and passionate about developing strategy and launching products to support our pricing and promotion initiatives. This role is both … of stakeholders. This includes strategy and execution, evolving the program(s) processes and tools, and developing mechanisms for tracking and auditing - all with the goal of delivering the right customer experience. This role combines the need to think big about customer experience, price perception, scalability, and long-term automation, with tactical execution, delivery, auditing, reporting, and conducting … reviews. The right candidate has the ability to build relationships across functional stakeholders, anticipate stakeholder needs and customer needs to plan future work and program deliverables, strong communication skills, a deep sense of ownership, and an ability to shift between strategic thinking and rolling up your sleeves to get things done. Key job responsibilities - Design and own the strategic More ❯

Senior Data Scientist - Product Analytics London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. … Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven … data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and More ❯

our customers as individuals — no matter what they’re going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo … with directors in Product, Engineering, Data, and Design to help shape Monzo’s Global Payments strategy as well lead the relationship with multiple external partners negotiating to optimise product experience and commercials. We’re now gearing up for our next phase of growth, from 11 million to 20 million customers. To succeed, you should be excited about solving tough … ambiguous business problems with analytical rigour, commercial viability and execution effectiveness. About the role We are looking for a customer centric, commercially minded product manager to lead and grow our Cross Border Payments business. You will lead our multi-disciplinary Global Payments Squad and on a daily basis be working to: Identify opportunities for growing adoption and engagement of More ❯

portfolio growth, risk management, and product evolution. In this position, you will apply your analytical skills to continuously improve our credit strategies. You should have 4-6 years of experience in credit risk and analytics within fintech or banking, specifically in consumer or SME lending. About Uncapped Founded in 2019, Uncapped is the fastest, most affordable way for growing … Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures. What will you do ️ Drive Credit Strategy Development: Own and evolve credit strategy across the customer lifecycle by assessing performance and implementing changes to policy, approval cut-offs, credit limits, and pricing models to optimise risk-adjusted returns. Monitor and Improve Portfolio Performance: Continuously track … in our automated credit systems. Leverage Alternative Data: Analyse structured and unstructured data from e-commerce platforms, open banking, and other non-traditional sources to improve underwriting precision and customer segmentation. Drive Pricing Optimisation: Support the development of dynamic, risk-based pricing models to ensure alignment between credit risk, customer lifetime value, and revenue objectives. Design and Run More ❯

the largest restaurant group worldwide. Together, we strive for culinary excellence and unmatched dining experiences, whether in our restaurants or at home. Job Purpose In 2024 we migrated our customer base, re-platformed our ordering website and launched a new app. We launched new dough, and have just launched our new brand look & feel. We're not stopping there … launch enhanced digital touch points for our customers in both dine in and takeaway huts. We're looking for a data driven ecommerce manager keen to broaden their digital experience, someone who likes to think outside the box, happy to roll up their sleeves and adapt to business requirements as they evolve over the first 12 months in role. … want to deliver continuous improvement across our physical and digital landscape (dine in and takeaway) to ensure customers get best-in-class digital experiences. Applying your ecommerce and user experience expertise to the takeaway app, in hut ordering platform, kiosks, booking system, as well as steering the wider ecommerce and app strategy. Key Responsibilities Leading digital reporting efforts, consolidating More ❯

At we strive to be Earth's most customer-centric company. To support this vision, we need talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. Key job responsibilities An ideal candidate for this role … Will have relevant experience in data analytics working with large data sets and to extract and transform data using various tools and technologies Will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide Will use data to support ideas, drive actionable outcomes, and provide unique ways to present data and information in an … compliance team. The team is being grown to provide insights and provide analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state. BASIC QUALIFICATIONS - 3+ years of business analyst, data analyst or similar role experience - 3+ years of Excel (including More ❯

save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo … with directors in Product, Engineering, Data, and Design to help shape Monzo’s Global Payments strategy as well lead the relationship with multiple external partners negotiating to optimise product experience and commercials. We’re now gearing up for our next phase of growth, from 11 million to 20 million customers. To succeed, you should be excited about solving tough … ambiguous business problems with analytical rigour, commercial viability and execution effectiveness. About the role We are looking for a customer centric, commercially minded product manager to lead and grow our Cross Border Payments business. You will lead our multi-disciplinary Global Payments Squad and on a daily basis be working to: Identify opportunities for growing adoption and engagement of More ❯

at dunnhumby 1 week ago Be among the first 25 applicants Join to apply for the Media Consulting Senior Lead role at dunnhumby dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow … in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble … APAC region. Utilizing global best practice and in-depth market knowledge, the role will be responsible for supporting clients to build and optimize their retail media business in a customer centric manner, as well as assisting on broader proposition development and strategic projects. Key Accountabilities Support Consulting Managers in delivering strategic projects to our clients which help them to More ❯

helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a … creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which … and drive a clear, innovative product roadmap, securing buy-in from internal and external stakeholders. · Lead the end-to-end definition, development, and delivery of digital experiences that enhance customer engagement. · Oversee product launches, collaborating with leadership, engineering, and cross-functional teams. · Translate business needs into high-quality product requirements and secure alignment across teams. · Utilize data-driven insights More ❯

our customers as individuals — no matter what they’re going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun More ❯