76 to 100 of 333 Customer Experience Jobs in London

pragmatism with appropriate governance The ability to challenge existing ways of working constructively, challenging the status quo and drive change through evidence and data Experience working within Infrastructure and Operations environments, with a solid understanding of how services are delivered and supported An appreciation of end-user services … applications, and how design decisions impact support teams and customer experience Experience working with globally distributed teams Familiarity with lean and agile ways of working, and applying continuous improvement principles in practice What will help you succeed: A pragmatic approach and proven track record with service management ...

pragmatism with appropriate governance The ability to challenge existing ways of working constructively, challenging the status quo and drive change through evidence and data Experience working within Infrastructure and Operations environments, with a solid understanding of how services are delivered and supported An appreciation of end-user services … applications, and how design decisions impact support teams and customer experience Experience working with globally distributed teams Familiarity with lean and agile ways of working, and applying continuous improvement principles in practice What will help you succeed: A pragmatic approach and proven track record with service management ...

enabling great decision-making, and championing the traveller at every turn. Reporting directly to the Director of Research within our Customer Experience (CX) team, you'll partner closely with Product and Design leaders to shape the future of decision-making across our marketplace. What you'll be doing … helping them refine their craft while adopting new tools and technology that boost both quality and scale. Cross-Disciplinary Collaboration: You'll partner with CX, Product, Design, and Analytics to shape questions, uncover truths, and craft narratives that inspire genuine action. Voice of the User: You'll make sure travellers ...

enabling great decision-making, and championing the traveller at every turn. Reporting directly to the Director of Research within our Customer Experience (CX) team, you'll partner closely with Product and Design leaders to shape the future of decision-making across our marketplace. What you'll be doing … helping them refine their craft while adopting new tools and technology that boost both quality and scale. Cross-Disciplinary Collaboration: You'll partner with CX, Product, Design, and Analytics to shape questions, uncover truths, and craft narratives that inspire genuine action. Voice of the User: You'll make sure travellers ...

Annum Location: London (Hybrid) I am working with one of my longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business … engagements and making sure they are delivered efficiently, profitably and to the highest of standards. Working closely with Sales, Service Delivery, Engineering, Finance and Customer Success, you will ensure projects transition smoothly into managed services and long term support. You will have full responsibility for delivery performance, utilisation, customer ...

hands‐on individual contributor role. It is a mandate to shape strategy, build capability, and ensure machine learning directly influences revenue, margin, customer experience, and operational performance. The Opportunity You will define and execute a company‐wide data science and machine learning strategy, ensuring investment is tightly aligned … science function, establishing clear standards, prioritisation frameworks and performance metrics, and positioning machine learning as a long‐term strategic differentiator for the organisation. Skills & Experience Experience operating at scale where ML directly influences commercial performance A track record of building and leading high‐performing data science teams Strong ...

like a small team building something big: collaborate daily with product, engineering, analytics and data partners to ship the right thing. Own the whole experience: from shaping the solution to implementing, testing, releasing and watching it succeed in production. Raise the bar: through great testing, thoughtful reviews, and feedback … Must have) 5+ Years of working as a software engineer Solid knowledge of relational databases and designing data models for correctness and performance. Experience building distributed and concurrent systems (e.g., Kafka or equivalent). Strong engineering fundamentals: testable code, unit + integration testing, and pragmatic testing strategies. Clear communication ...

like a small team building something big: collaborate daily with product, engineering, analytics and data partners to ship the right thing. Own the whole experience: from shaping the solution to implementing, testing, releasing and watching it succeed in production. Raise the bar: through great testing, thoughtful reviews, and feedback … Must have) 5+ Years of working as a software engineer Solid knowledge of relational databases and designing data models for correctness and performance. Experience building distributed and concurrent systems (e.g., Kafka or equivalent). Strong engineering fundamentals: testable code, unit + integration testing, and pragmatic testing strategies. Clear communication ...

Customer Experience Insight Manager My client is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, they specialise in empowering businesses with the best solutions from the world's leading providers. We are specialists in: Microsoft Modern Work Cybersecurity Contact ...

execution for our Accounts Receivable Automation solution. This role involves overseeing a team of product managers, driving AI-driven initiatives, and leveraging extensive experience in ERP financial systems to ensure the product meets market demands and exceeds customer expectations. The Senior Product Manager will work closely with engineering … sales, marketing, and support teams to achieve revenue and customer satisfaction goals, aligning with the company's overall strategy and objectives. Your role in our future Lead, mentor, and develop a team of product managers. Foster a collaborative and innovative environment within the product management team. Define and communicate ...

execution for our Accounts Receivable Automation solution. This role involves overseeing a team of product managers, driving AI-driven initiatives, and leveraging extensive experience in ERP financial systems to ensure the product meets market demands and exceeds customer expectations. The Senior Product Manager will work closely with engineering … sales, marketing, and support teams to achieve revenue and customer satisfaction goals, aligning with the company's overall strategy and objectives. Your role in our future Lead, mentor, and develop a team of product managers. Foster a collaborative and innovative environment within the product management team. Define and communicate ...

Ecommerce Manager – Music & Merchandise 📍 Central London (4 days in-office) 💰 Up to £45,000 per year + great benefits 🛍️ Shopify | 🎵 Music Industry | 💬 Customer Experience We’re hiring on behalf of a leading music merchandise and media company that works with globally recognised artists and music brands. They … operations of their Shopify stores. 🔍 What You’ll Do: Manage multiple artist and retail Shopify stores, ensuring smooth operations and best-in-class customer journeys Collaborate with product, marketing, and logistics teams to deliver seamless e-commerce experiences Monitor KPIs like traffic, conversion, and customer satisfaction to drive ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION: The EMEA ISV Customer Solutions Managers team drives modernization acceleration and cloud-native transformation for AWS's most strategic ISV customers across EMEA. We operate at the intersection … reshape how software companies build, monetize, and scale. The Sr. CSM must demonstrate differentiated, hands-on Agentic AI and GenAI expertise: 1/Proven experience architecting and building agentic AI systems - including multi-agent orchestration, RAG pipelines, and prompt engineering - not theoretical familiarity but demonstrated delivery of working prototypes ...

provisions Income protection Health and wellness benefits Volunteering days Enhanced parental leave Life insurance Your Role: The Senior Analyst provides expert level technology and customer support while playing a key role in aligning business needs with effective technical solutions. In addition to resolving complex and high impact support issues … process enhancements, and support the delivery of technology solutions through project based work. This role is suited to individuals with extensive technical and analytical experience, offering opportunities to influence support practices, mentor and guide junior team members and collaborate with stakeholders across technology and the business to enhance ...

provisions Income protection Health and wellness benefits Volunteering days Enhanced parental leave Life insurance Your Role: The Senior Analyst provides expert level technology and customer support while playing a key role in aligning business needs with effective technical solutions. In addition to resolving complex and high impact support issues … process enhancements, and support the delivery of technology solutions through project based work. This role is suited to individuals with extensive technical and analytical experience, offering opportunities to influence support practices, mentor and guide junior team members and collaborate with stakeholders across technology and the business to enhance ...

Since June 2021, frog is part of Capgemini Invent. frog partners with customer‐centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market‐defining business models … growth partner of choice. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex ...

fast-growing, AI-powered customer communications platform is seeking a Key Account Manager to join its expanding enterprise team. The company provides a unified solution combining voice, messaging, and AI to help businesses improve customer experience, increase efficiency, and scale operations. Headquartered in Europe with a global … This position is responsible for managing and growing a portfolio of large, strategic enterprise customers. The role focuses on driving long-term partnerships, ensuring customer success, and identifying opportunities for expansion. Key Responsibilities: Own and develop relationships with key enterprise accounts, including senior stakeholders Create and execute strategic account ...

fast-growing, AI-powered customer communications platform is seeking a German speaking Key Account Manager to join its expanding enterprise team. The company provides a unified solution combining voice, messaging, and AI to help businesses improve customer experience, increase efficiency, and scale operations. Headquartered in Europe with … This position is responsible for managing and growing a portfolio of large, strategic enterprise customers. The role focuses on driving long-term partnerships, ensuring customer success, and identifying opportunities for expansion. Key Responsibilities: Own and develop relationships with key enterprise accounts, including senior stakeholders Create and execute strategic account ...

international consumer products business. This is a high-impact leadership role where you will take ownership of the full online commercial performance, driving growth, customer experience and digital innovation across the D2C channel. As Head of D2C, you will lead the development, launch and optimisation of a modern … ecommerce platform, owning the full digital trading strategy and customer journey. You will combine commercial leadership, digital strategy and hands-on execution, working cross-functionally to deliver growth across acquisition, conversion, retention and customer experience. Key Responsibilities Own and develop the D2C ecommerce strategy, driving revenue growth ...

This is a hands-on role with real impact, offering the opportunity to shape fraud and financial crime strategy while balancing risk, regulation, and customer experience. Key Responsibilities Apply advanced analytics to improve financial crime detection and prevention strategies Develop, optimise, and maintain fraud/FinCrime detection rules … clear recommendations for technical and non-technical stakeholders Contribute to the use of AI and advanced analytics to improve efficiency and decisioning Required Skills & Experience 5+ years' experience within banking/financial services/financial crime Strong SQL and Python skills, with hands-on experience in data ...

data consumption , while aligning with global and regional data strategies. This position requires exceptional communication and collaboration skills alongside deep data knowledge and experience in delivering data initiatives. The successful candidate is expected to become expert in the data and initiatives associated with Fiduciary and feel comfortable sitting with … initiatives What you need to have: Bachelor's or master's degree in information management, Computer Science, Business, or related field. 10+ years of experience in data management, governance, or related roles (insurance/financial services preferred). Strong understanding of the end-to-end invoicing process and associated ...

data consumption , while aligning with global and regional data strategies. This position requires exceptional communication and collaboration skills alongside deep data knowledge and experience in delivering data initiatives. The successful candidate is expected to become expert in the data and initiatives associated with Fiduciary and feel comfortable sitting with … initiatives What you need to have: Bachelor's or master's degree in information management, Computer Science, Business, or related field. 10+ years of experience in data management, governance, or related roles (insurance/financial services preferred). Strong understanding of the end-to-end invoicing process and associated ...

thrive on the excitement of turning signed contracts into thriving deployments and skeptical clients into passionate advocates? If you're passionate about shaping customer success and driving adoption of innovative home security solutions, we want you on our team! Key job responsibilities We are seeking an experienced, self-motivated … customized rollout plans for enterprise clients, design training and enablement programs, and create repeatable mechanisms that scale impact. This role requires diving deep into customer needs to identify barriers to adoption, establishing success metrics to measure customer satisfaction and deployment progress, and addressing challenges through problem-solving ...

mission is simple: to be embedded in every MSP. We're looking for a hands-on Product Support Specialist with strong Microsoft ecosystem experience to join our growing team. This is not a standard ticket-handling role. You'll act as a technical problem solver and trusted internal expert … Microsoft security and configuration challenges. With ticket volumes increasing, we need someone who can hit the ground running, confidently troubleshoot issues, and deliver excellent customer outcomes. What You'll Be Doing Triage and resolve technical incidents across Microsoft environments Provide 1st and 2nd line support to customers and internal ...

cloud computing platform. Key job responsibilities Key job responsibilities - Lead the AWS AI Business for your assigned verticals and sub-industries, across UKI. - Accelerate customer adoption by defining and implementing domain specific GTM and Sales strategies within your assigned sub-verticals, leveraging AWS Sales and our partner ecosystem. - Build … compelling ROI and business cases to drive adoption of AWS Gen AI solutions. - Act as the front line within your accounts for all specialist customer engagement in your tech domain. - Create & articulate compelling value propositions that address specific needs of your customers. - Build and innovate: Co-Develop GTM motions ...