76 to 100 of 1,613 Customer Experience Jobs in London

integration with amazon systems across retail, merchant, transportation operations & finance technologies and setup end-to-end operational, accounting, financial, taxation requirements, performance measurement and customer satisfaction related processes. Launch and expand the product as per Amazon's requirements while being responsible for all customer and merchant satisfaction, performance … compliance, accounting and financial related metrics. Use customer and market feedback, competitive analysis, and business metrics to make informed decisions Exhibit product expertise that connects, understands, and leverages company-wide assets and capabilities Evaluate launch outcomes and reintegrate learning into the organization and product plan This role calls for … an individual who can own all aspects of how transportation impacts customer experience, partner & operator experience; manage performance and measure, determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to balance customer experience with More ❯

on Amazon to give them access to one of the world's largest selection of consumer goods. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of Customer Search experience very seriously. That's where you can help. The RBS … Amazon selling community. Our solutions ensure information in Amazon's catalog is both complete and comprehensive enough to give our customers a great shopping experience every time. Under the umbrella of Discoverability Program, RBS is looking for an experienced Sr. Program manager to shape and lead our "Customer Search experience" improvement offering, in order to increase efficiencies and quality of our customer search journey and search performance of products on Amazon. As a Sr PM, you will: Own vision and definition for the Service expansion Own OP contributions Be responsible for end-to-end business More ❯

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description At Publicis Sapient, we help our clients … of our clients' senior trusted advisors, working directly with the client Product Owner to define, articulate and execute an ETRM product strategy that transforms customer experience and business outcomes. As an Associate Director of Product Management, you will lead collaboration efforts with clients and our engineering teams in More ❯

global merchandise? Amazon Exports and Expansion builds services responsible for enhancing the international shopping experience. Our mission is to provide a one-stop shopping experience to cross-border customers that includes: Build solutions that reach millions of new customers all over the world, providing them with a world class … shopping experience in their local language, payment methods, and currencies. Drive customer experience technology for supporting customers all over the world. Work closely with the business to define the expansion strategy and figure out innovative solutions to help this thriving business continue to its exponential growth. We … challenging issues and solution options. Propose, advance, scrutinize, and improve high-level designs. Extend Global Store and Core Exports reach and capabilities to enhance experience for current customers and to broaden selection for new customers. Troubleshoot technical issues, capture and guide progress with business and technical stakeholders, document findings More ❯

both process, IT & Network change. One area that will be undergoing radical transformation is Service in-life. This transformation will drive significant improvements in customer & colleague experiences for our more ITSM journeys . This role provides a real opportunity to drive powerful & tangible change through the digitalisation of internal … and customer journeys, and use of AI technology to streamline processes. This role can be based in London, Birmingham, Manchester or Bristol, following a hybrid working pattern of 3 days a week in office and 2 days a week remote. What you'll be doing Defining the ServiceNow requirements … requirements. Improving technology E2E for service. Partnering with SN & co-creating on initiatives that will transform Business. You'll have the following skills and experience Experience: Experience as a Business Analyst in an Agile environment. ServiceNow Expertise: Proven experience in implementing and customizing ServiceNow solutions. Telco More ❯

What are we looking for? This role entails managing and growing our highest profiled clients whilst providing high level of customer experience across all segments within Google Cloud and AWS. You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitigation. You will be … a critical player in driving long-term account success across a portfolio of customers. Job Responsibilities Accelerate customer adoption of solutions and products by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. Advocate for customer needs in order to … overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum. Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs. Serve More ❯

What are we looking for? This role entails managing and growing our highest profiled clients whilst providing high level of customer experience across all segments within Google Cloud and AWS. You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitigation. You will be … a critical player in driving long-term account success across a portfolio of customers. Job Responsibilities Accelerate customer adoption of solutions and products by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. Advocate for customer needs in order to … overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum. Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs. Serve More ❯

What are we looking for? This role entails managing and growing our highest profiled clients whilst providing high level of customer experience across all segments within Google Cloud and AWS. You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitigation. You will be … a critical player in driving long-term account success across a portfolio of customers. Job Responsibilities Accelerate customer adoption of solutions and products by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. Advocate for customer needs in order to … overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum. Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs. Serve More ❯

We are seeking an experienced and strategic Senior Digital Strategy Manager to lead the evolution of our digital experience through data-driven personalisation. This key role will collaborate with Commercial, Digital, and Data teams to drive initiatives that optimise customer experiences and unlock significant business value. With a … on crafting personalised and engaging digital journeys, you will spearhead projects from ideation to execution, guiding strategic decisions to ensure both business goals and customer needs are met. This is an exciting opportunity to make a substantial impact on how we engage with our customers and shape the future … of our digital ecosystem. The ideal candidate is a dynamic, data-driven leader with expertise in personalisation and customer experience improvement. You'll have a deep understanding of Customer Data Platform (CDP) capabilities and experience in leveraging them for impactful digital strategies. Proactive, self-motivated, and More ❯

and enterprise customers? Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With our first-party insights, 300+ million worldwide customer accounts, Amazon properties, and third-party publishers and exchanges - brands can reach the right audiences in the right places, both on and off Amazon. … rapidly changing landscape, agencies and enterprise marketers are adopting Amazon Ads technology, including our DSP, measurement and cloud products, and APIs to enhance the customer experience, exceed their business goals, and navigate complex marketing problems. Do you have the sales experience, industry knowledge, and customer relationships … or an entire suite of products, to optimize the advertising process. Examples include Amazon Marketing Cloud, Amazon DSP, APIs, and AWS components. They remain customer obsessed by collaborating with other internal Advertising and AWS sales teams to develop strategic customer plans to grow programmatic media investment through adoption More ❯

Job ID: Amazon Corporate Services Pty Ltd At eero, we pride ourselves on providing every customer with a world-class experience. Our mission is to make technology in homes and businesses just work-through fast, reliable, secure connectivity. Fixing connectivity in the home is just the start. We're … team of existing NSEs across the country. NSEs investigate customer and fleet-impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSEs are the first line of support when it comes to identifying issues that can impact the … in the life As a member of our Support Engineering team, you will be regarded as an SME for our products. You'll mentor CX Agents while working alongside them on customer issues. BASIC QUALIFICATIONS Bachelor's degree or equivalent experience 3+ years of engineering experience Advanced More ❯

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description At Publicis Sapient, we help our clients … serve as one of our clients' trusted advisors, assisting our senior client facing leaders in defining, articulating, and executing ETRM product strategy that transforms customer experience and business outcomes. As a Senior Product Manager, you will collaborate with clients and our engineering teams in the energy and commodities More ❯

Senior Customer Success Manager at AI MarTech SaaS This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and get exposure to an impressive roster of Global brands. The Company AI Customer Orchestration & Marketing Automation SaaS $40m in … Enterprise clients with a focus on retention and growth Ensure enterprise-level clients understand and make the best use of their data Desired Skills & Experience Enterprise Account Management … or Customer Success experience Commercial acumen - up-sell/cross-sell Marketing technology/customer data/customer experience (CX) background If you feel you have the relevant experience please reply to this advert or email your CV to More ❯

and title or partner-tailored or country-specific initiatives. Conduct dive deep analyses on promotions results and recommend scaling and optimization opportunities. Operations: Improve customer experience by monitoring channels dedicated sections and placements, promotional offers or prices. Seek out ways to automate & simplify manual processes in order to … improve productivity. Business development: Identify opportunities based on deep data analysis and provide recommendations to improve performance. Support and execute initiatives to drive customer engagement, revenue growth and profitability improvements. BASIC QUALIFICATIONS - Multiple years of professional experience in Marketing, Sales, Merchandise Planning, Retail Buying, Product Management, or Management … Consulting - Fluent in English and German - C2 level or equivalent PREFERRED QUALIFICATIONS - Professional experience as Account/Vendor Manager or related experience - Experience in business development, including partner development skills or related experience - Experience in and/or a passion for the TV and digital More ❯

group of highly motivated individuals, technology enthusiasts, and problem solvers that address complex technical and business situations affecting our clients. We provide the Technical Customer Experience dimension for implementations that require dedicated technical attention within the service delivery lifecycle. We are a single point of contact for our … doing As a Solution Consultant you will work closely with FIS clients as the primary interface for all technical matters and establish relationships with customer technical leads and stakeholders. There are five key activities in which you, as a FIS Solutions Architect, will participate to empower our clients: Pre … of possible technical solution/needs based on initial high-level requirements. Design Solution Architecture Produce all required technical design documents. Work together with Customer Experience Business Expert and the client technical representatives to define technical solution. Supervision of Technical Projects Aspects Hand-off functional and architecture solution More ❯

to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Digital Customer Experience - Content Strategy & Technology Consulting ZS's Digital Customer Experience Transformation Practice operates at the cutting edge of omnichannel transformation, from … and services that are enabling clients both to unlock efficiencies within their content operating models and deliver significant business value through personalization of the customer experience. We are growing our team of passionate and skilled content transformation specialists supporting some of the biggest pharma companies in the world to … vision into project proposals, including articulation of the solution, delivery approach, timings and pricing. What You'll Bring: 5+ years of relevant consulting-industry experience working on medium-large scale technology, content operations solution delivery engagements. Delivery role within content creation, co-creation, materials clearance across content supply chain More ❯

help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future - we create long-term value at Amazon by focusing not just … is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing … second life; we develop highly respected product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with More ❯

growth strategy and be part of a wider Digital Centre of Excellence that is shaping the future of digital experiences. Sitting within our Digital Customer Experience (DCX) business in the UK, this is a key leadership role shaping our Salesforce go-to-market and delivery strategy and how … Barring Service) Your role Key Responsibilities: We are looking for a high-calibre technology growth leader who exhibits a range of attributes, skills and experience that enables them to deliver rapid value to our clients. This key individual will further develop our leadership position with Salesforce, supporting business growth … and creating customer centric solutions across the Salesforce ecosystem to deliver transformative and compelling solutions for clients. As well as shaping our offers to the market and assuring the quality of solutions across our client base, you will be required to work closely with our delivery practice, growing our More ❯

Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and … this role sits on our Northern Europe team on the Strategic Customer Success Team. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. About the Role Miro is growing … its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you More ❯

Senior Customer Solutions Manager, Customer Solutions Management As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS … teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and … governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic More ❯

Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and … this role sits on our Strategic Customer Success team for the Nordics region. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. Learn more here. About the Role Miro … is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish More ❯

Digital Experience Designer London £53,000 - £63,000 + benefits Flexible working (2 days in the office per week) Our client Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world's most powerful brands. … The team encompasses Product, Strategy, Design, Analytics and Implementation. They design and deliver experiences for customers - connecting the customer's devices with the brand and world around them. With over 150,000 employees spread across almost 200 countries, our client has innovation at their core and is proud to … to learn from these different perspectives. The role The Design team learns from global markets, functions and customers to build experiences that respond to customer needs in a rapidly evolving industry, thus giving customers reasons to fall in love with the brand. The aim is to provide customer More ❯

offering investments and digital wealth management services direct to consumers, complementing Chase's digital bank in the UK. Job Summary: Customer experience (CX) and customer focus are key to our success, past, present, and future. Our CX team is growing, and we are now looking for a … new role to join us: a CX Operations Lead, to help us grow, optimise our design, content, and research activities. In this role, you will work alongside UX designers, writers, and researchers, as well as interact with product managers and engineers committed to producing customer-led products and services. … a deep understanding of product design processes, tools, content, and toolkits. You will focus on introducing efficiency, consistency, and quality in core areas of CX operations like managing processes and logistics across multiple areas of CX. You will play a vital role in creating useful, straightforward, and empowering products for More ❯

Professional Contract Type: Permanent Hours: Full Time DESCRIPTION Disrupting the way Amazon fulfills our customers' orders. Amazon operations is changing the way we improve Customer Experience through flawless fulfillment focused on 1) successful on-time delivery, 2) at speed and 3) at the lowest possible cost. Being the … data with a strong bias for action to generate insights that drive business improvements. Your work will directly impact Amazon's operational efficiency and customer experience worldwide. Key Responsibilities Key responsibilities include translating business requirements into modular and generic data infrastructure, implementing and managing scalable data platforms that … essential, as is the ability to deliver high-quality results in a fast-paced environment. To succeed in this role, you should have extensive experience in data engineering with large-scale systems, expert-level knowledge of distributed systems and big data technologies, and strong programming skills. Experience with More ❯

out technical requirements, write user stories and help deliver the strategy for the digital channels. A successful Digital Business Analyst needs to understand the customer experience to deliver what should be built on the website and applications. What will I be doing As an E-commerce Business Analyst … and Security: Ensuring that the website complies with data privacy regulations (such as GDPR, CCPA) and that security protocols are in place to protect customer data E-commerce Platform Enhancements: Coordinating with developers on platform updates, third-party app integrations, and API improvements to ensure smooth operations Support the … to respond to questions from internal stakeholders and suggest solutions to any issues Stakeholder Collaboration: Working with different teams (IT, CRM, Performance Marketing, Digital Experience, Customer Experience, Information Security) to define the requirements and benefits of new technology implementations Integration and Implementation: Coordinating with developers and vendors More ❯