76 to 100 of 537 Customer Experience Jobs in London

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

Head of Digital Product We're looking for a strategic and delivery-focused Head of Product to lead the ongoing development and optimisation of the organisation's core digital customer platform. This platform serves as a key touchpoint for millions of customers, enabling seamless access to products, services, and personalised experiences across all digital channels. As Head of Product … and ensuring effective leadership across a team of five Senior Product Owners. You'll collaborate closely with engineering, design, data, and commercial teams to deliver a world-class digital experience that strengthens engagement and supports the organisation's strategic objectives. Key Responsibilities Leadership & Strategy Own the oerpational management and delivery of the product/platform vision, strategy, and roadmap … for the organisation's core customer platform across a range of digital channels. Lead, mentor, and develop a team of five Senior Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. Partner with Data, Analytics, Security Engineering, Operations, and senior business stakeholders to align on priorities and deliver business value. Champion agile principles and operational best practices More ❯

Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader … Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. … The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager you will play a pivotal role in guiding some of our largest customers through … their security and compliance journeys with Vanta's specialised solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta's success over the last year was exponential and we are now working … to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. What You'll Do as a DACH Customer More ❯

inside IR35) Duration: 6 - 12 months Start: ASAP Hybrid: 3 days on site per week My client is looking for a Software Developer with AI, Python and JavaScript experience to join on a contract basis. As a Software Developer - AI, you will focus on the development and delivery of Gen AI driven software solutions, working within a dynamic team … efficient, and maintainable code, primarily in Python and JavaScript, while contributing to the successful deployment of Gen AI technologies that directly impact the company's customer experience (CX) vision. You will collaborate closely with other software engineers, product teams, and AI specialists to develop LLM AI-powered applications, ensuring their scalability, security, observability and performance. This role is … technologies, incorporating new tools and techniques into your development work. Participate in agile team meetings, providing input on sprint planning, task estimation, and iterative improvements Requirements: 3+ years of experience in software development, with exposure to AI or machine learning projects. Proficient in Python and JavaScript, ideally with hands-on experience in building Gen AI proof of concepts More ❯

About Product at Holland & Barrett We're on an ambitious journey to transform how we use data and technology to power the health and wellness experience for our customers. Product Information Management (PIM) and Master Data are central to that ambition. Accurate, trusted, and accessible data is the backbone of our supply chain, digital commerce, customer experience … be accountable for ensuring that product information across H&B is complete, compliant, and consistent across all channels and systems. You will have a significant opportunity to impact both customer and colleague experience, from how our customers see products on digital shelves, to how our colleagues manage regulatory compliance and supply chain processes. You will anticipate business needs … provide escalation management, make trade-offs, and balance customer, commercial, and compliance requirements against technical constraints.We support flexibility and productivity of our employees by hybrid working arrangements. Although your role will be based in London (or Nuneaton, or Amsterdam) you will be required to travel only occasionally to our Hubs in Nuneaton or London or to any other location More ❯

Christmas Eve, New Year's Eve and on your Birthday Up to 2 volunteering days per year Your own personal company Soldo card Employee Assistance Programme The role The Customer interaction Specialist is responsible for providing prompt, friendly, and effective assistance to customers. This includes responding to inquiries via email, chat, and phone, troubleshooting issues, and ensuring customer … collaborate with other teams to resolve complex cases and contribute to improving support processes, Including financial services and first-line software support. The goal is to deliver an exceptional customer experience while maintaining high service standards. We're looking for someone who must have: Excellent communication skills, with the ability to explain complex issues in simple terms. Strong … problem-solving abilities and a "can-do" attitude. Ability to handle a high volume of customer inquiries while maintaining professionalism. Prior experience in customer service, ideally in financial services or software support. Basic technical troubleshooting skills or willingness to learn. A customer-centric approach with a strong desire to exceed customer expectations. Strong attention to More ❯

Junior/Graduate Presales opportunities Are you an ambitious graduate or looking to take the next step in your technical career? Passionate about technology and customer engagement? Interested in designing modern cloud & network solutions? If so, please below... We’re looking for motivated and detail-oriented individuals to join a leading UK-based technology solutions team. This is a … a leading organisation. About the Role As a Presales Engineer, you’ll play a key role in supporting the design, documentation, and costing of solutions across Unified Communications (UCaaS) , Customer Experience (CCaaS) , and Security & Networking . You’ll collaborate closely with Solution Architects and commercial teams to translate business requirements into high-level technical designs and ensure solutions … meet both technical and commercial objectives. What You’ll Do Support the design of networking, collaboration, and customer experience solutions (LAN, WAN, Cloud, Automation & AI). Contribute to solution diagrams, technical documentation, and bills of materials. Produce cost models and ensure designs meet profitability and quality standards. Work cross-functionally with engineering, sales, and operations teams. Assist with More ❯

Junior/Graduate Presales opportunities Are you an ambitious graduate or looking to take the next step in your technical career? Passionate about technology and customer engagement? Interested in designing modern cloud & network solutions? If so, please below... We’re looking for motivated and detail-oriented individuals to join a leading UK-based technology solutions team. This is a … a leading organisation. About the Role As a Presales Engineer, you’ll play a key role in supporting the design, documentation, and costing of solutions across Unified Communications (UCaaS) , Customer Experience (CCaaS) , and Security & Networking . You’ll collaborate closely with Solution Architects and commercial teams to translate business requirements into high-level technical designs and ensure solutions … meet both technical and commercial objectives. What You’ll Do Support the design of networking, collaboration, and customer experience solutions (LAN, WAN, Cloud, Automation & AI). Contribute to solution diagrams, technical documentation, and bills of materials. Produce cost models and ensure designs meet profitability and quality standards. Work cross-functionally with engineering, sales, and operations teams. Assist with More ❯

Junior/Graduate Presales opportunities Are you an ambitious graduate or looking to take the next step in your technical career? Passionate about technology and customer engagement? Interested in designing modern cloud & network solutions? If so, please below... We’re looking for motivated and detail-oriented individuals to join a leading UK-based technology solutions team. This is a … a leading organisation. About the Role As a Presales Engineer, you’ll play a key role in supporting the design, documentation, and costing of solutions across Unified Communications (UCaaS) , Customer Experience (CCaaS) , and Security & Networking . You’ll collaborate closely with Solution Architects and commercial teams to translate business requirements into high-level technical designs and ensure solutions … meet both technical and commercial objectives. What You’ll Do Support the design of networking, collaboration, and customer experience solutions (LAN, WAN, Cloud, Automation & AI). Contribute to solution diagrams, technical documentation, and bills of materials. Produce cost models and ensure designs meet profitability and quality standards. Work cross-functionally with engineering, sales, and operations teams. Assist with More ❯

Junior/Graduate Presales opportunities Are you an ambitious graduate or looking to take the next step in your technical career? Passionate about technology and customer engagement? Interested in designing modern cloud & network solutions? If so, please below... We’re looking for motivated and detail-oriented individuals to join a leading UK-based technology solutions team. This is a … a leading organisation. About the Role As a Presales Engineer, you’ll play a key role in supporting the design, documentation, and costing of solutions across Unified Communications (UCaaS) , Customer Experience (CCaaS) , and Security & Networking . You’ll collaborate closely with Solution Architects and commercial teams to translate business requirements into high-level technical designs and ensure solutions … meet both technical and commercial objectives. What You’ll Do Support the design of networking, collaboration, and customer experience solutions (LAN, WAN, Cloud, Automation & AI). Contribute to solution diagrams, technical documentation, and bills of materials. Produce cost models and ensure designs meet profitability and quality standards. Work cross-functionally with engineering, sales, and operations teams. Assist with More ❯

Companies to build innovative, high-performance platforms that power sportsbooks, lotteries, casinos, virtual games, and financial trading. Our Vision is to shape the future of gaming and to transform experience from gaming operations into intelligent solutions that meet customer needs in the digital era and create value for all stakeholders in sustainable ways. We value teamwork, knowledge sharing … professional to join our growing, high-performing Project Management team. We are seeking a highly motivated individual with a proven ability to manage complex projects and successfully deliver live customer products and strategic roadmaps. In this role, you will collaborate closely with clients and internal stakeholders to ensure the delivery of an exceptional customer experience. Key Responsibilities ? Be … internal teams where necessary by asking clients questions and confirming any necessary details promptly. ? Support and coordinate strategic initiatives across the organisation. ? Act as point of contact with external Customer teams to ensure that tickets are prioritised according to customer needs. ? Work closely with the Product team. TEAMWORK: ? Deliver work in an agile team with shared ownership for More ❯

Companies to build innovative, high-performance platforms that power sportsbooks, lotteries, casinos, virtual games, and financial trading. Our Vision is to shape the future of gaming and to transform experience from gaming operations into intelligent solutions that meet customer needs in the digital era and create value for all stakeholders in sustainable ways. We value teamwork, knowledge sharing … professional to join our growing, high-performing Project Management team. We are seeking a highly motivated individual with a proven ability to manage complex projects and successfully deliver live customer products and strategic roadmaps. In this role, you will collaborate closely with clients and internal stakeholders to ensure the delivery of an exceptional customer experience. Key Responsibilities ? Be … internal teams where necessary by asking clients questions and confirming any necessary details promptly. ? Support and coordinate strategic initiatives across the organisation. ? Act as point of contact with external Customer teams to ensure that tickets are prioritised according to customer needs. ? Work closely with the Product team. TEAMWORK: ? Deliver work in an agile team with shared ownership for More ❯

support from our world-class team of industry experts. Sound like Relo Metrics could be a good fit for you? Check out our Careers page to learn more! Sr Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional that possesses a demonstrated ability to successfully deliver on Relo Metrics and client goals. This is … a hybrid role with the expectation to work in our London office 2 - 3 days a week. At Relo Metrics, the Customer Success team's key focus is to help our clients achieve their business goals and ensure they recognize ongoing value from their investment in our products. We understand our clients' businesses and establish relationships with key stakeholders … across the client organization to earn trust as thought leaders. The Senior Customer Success Manager will be responsible for managing a portfolio of Enterprise and SMB clients, delivering strong client retention and upsell. Your strategic account management will enable product optimization and provide thought leadership and industry best practices. You have a strong passion for sports, previous hands-on More ❯

Customer Solutions Consultant – SaaS/Data/Onboarding – London (Hybrid, 3 days onsite) Are you the kind of person who gets a buzz from turning complexity into clarity – the one who joins a messy customer onboarding process and just makes it work ? This is a chance to join a small but fast-growing tech-for-good startup that … building smart, data-driven products making a real-world impact. They’ve scaled rapidly over the past year and are now looking for someone to take full ownership of customer onboarding and implementation - making sure new clients see value quickly and stay long term. They’re hiring a Customer Solutions Consultant - part technical problem-solver, part customer … onboarding process. If you like variety, autonomy, and seeing customers succeed because of what you deliver - this is worth a look. What you’ll be doing Owning the full customer onboarding and implementation process Working directly with client technical teams to integrate and activate their data Troubleshooting data ingestion, compatibility, and configuration issues Tracking progress and maintaining close communication More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion. What You'll Be Doing Own the commercial … churn, NPS, and account health metrics internally What You'll Bring 6-12 years' experience in Customer Success, Strategic Accounts or Client Services Background in SaaS, insights, CX, or agency-side roles preferred Strong commercial acumen and ability to identify and nurture sales opportunities Confidence engaging with senior client stakeholders and navigating complex orgs Experience working across More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion. What You'll Be Doing Own the commercial … churn, NPS, and account health metrics internally What You'll Bring 6-12 years' experience in Customer Success, Strategic Accounts or Client Services Background in SaaS, insights, CX, or agency-side roles preferred Strong commercial acumen and ability to identify and nurture sales opportunities Confidence engaging with senior client stakeholders and navigating complex orgs Experience working across More ❯

responsible for opportunity capture and delivery. You will work closely with partner teams, drive business development initiatives through thought leadership, provide portfolio guidance and oversight, and meet and exceed customer satisfaction targets. You will focus on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOWs. The AWS … Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud, working with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Responsibilities Building and managing a high-performing team of Delivery Consultants Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud … input on new features Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements Driving business development initiatives and exceeding customer satisfaction targets About the team Diverse Experiences: AWS values diverse experiences. If you do not meet all of the preferred More ❯

support a leading global technology company's Executive Briefing Program in London. This is a fantastic opportunity to join a fast-paced, international environment and contribute to high-impact customer engagement initiatives. About the Role You'll be responsible for the planning, setup, and execution of executive briefings, ensuring a seamless and professional experience for visiting customers and … setup, and marketing materials Act as the main point of contact for briefing requestors and internal teams Provide on-site support during briefings, ensuring smooth execution and high-quality customer experience Maintain relationships with vendors and facilities teams to ensure operational excellence Assist with special projects and maintain a library of local recommendations for visiting guests Capture and … report briefing data to support team KPIs Skills & Experience Proven experience in event coordination, hospitality, or facilities management Strong customer service orientation and executive presence Excellent communication and interpersonal skills Ability to multitask and work independently in a fast-paced environment Experience in a corporate, multinational setting preferred Interest in customer engagement, marketing, or sales More ❯

both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our … 000+ people in 50+ offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. As a member of the global Finance team, you will provide expert & collaborative financial partnership to our business leaders through accurate reporting, reliable analysis and … excellence by promoting learning and development initiatives and knowledge sharing Assist with any Groupe requirements including and not limited to audits, compliance, partnering with other Publicis Groupe Agencies Skills & Experience 8+ years’ experience managing a team in finance and operations Speak fluent English Strong Excel competency Strong interpersonal and communication skills Experience influencing decision making in a More ❯

implemented and trained. Work closely with IT to ensure retail changes are managed, prioritized and controlled effectively, and store technical solutions are fit for purpose and aligned to the customer experience/journey. Work collaboratively with cross-functional teams to drive and deliver end-to-end process controls and in store operational standards. Defining the operational processes and … to deliver back of house operations excellence in retail stores. Build and roll out global operational trainings, in line with the strategy and big brand moments. QUALIFICATION AND SKILLS Experience of delivering within a Retail or Customer-driven environment. Highly proficient in MS Office 365 applications. Familiar with & proficient in retail math. Organized, efficient, self-motivated, solution-oriented … Detail-oriented with strong follow-through. Strong leadership skills Ability to travel is required. Ability to develop strong relationships with peers and cross-functional business partners. POS and Payments experience preferable Excellent team management skills EXPERIENCE Retail store experience, preferably with a luxury brand. Multi store or corporate retail expedience leading stores in an operational role is More ❯

employees in the UK. Our business purpose is to 'do amazing things with data and technology' to drive value and make a difference on behalf of our diverse customer base. We are passionate, progressive, and innovative and serve more than 1000 commercial and government organisations; we specialise in four key areas of capability: Consumer & Market Intelligence : providing unrivalled insight … consumers and market across the globe, using data and AI Operations & Logistics : Software systems to support complex business operations and logistics planning Digital Strategy and Transformation - Shaping and implementing customer experience across all digital channels Complex cloud IT platforms - building systems and networks that are characterized by large volumes of data and high levels of systems integration. Headquartered … and leverage existing capabilities. Collaborate with Business Units to ensure alignment of product development with business goals. Work closely with other departments such as product owners, marketing, sales, and customer support to ensure the software products meet market needs and customer expectations. Software Development Leadership Oversee the entire software development lifecycle, from initial concept through to delivery and More ❯

About the job FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience. As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products … ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey. What you'll do: As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. … Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will: Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge Support the customer throughout their entire lifecycle Provide expert-level technical support for customers using our Open Source More ❯

About the job FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience. As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products … ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey. What you'll do: As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. … Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will: Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge Support the customer throughout their entire lifecycle Provide expert-level technical support for customers using our Open Source More ❯

About the job FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience. As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products … ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey. What you'll do: As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. … Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will: Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge Support the customer throughout their entire lifecycle Provide expert-level technical support for customers using our Open Source More ❯