26 to 50 of 168 ITSM Jobs in London

Knowledge of PC/laptop builds and hardware diagnostics Experience supporting networked printers, scanners, and multi-function devices, including basic fault finding and liaising with suppliers Experience using IT service management tools, ideally ServiceNow, for logging, tracking, and resolving support tickets in line with SLAs Security awareness: Understanding of cybersecurity best practices, such as MFA, phishing prevention, and endpoint security More ❯

drivestrategic planning, execution, and optimizationof global IT infrastructure, cloud operations, and service management while ensuring asecure, scalable, and efficienttechnology environment. This role is accountable for embedding and assuringIT Service Management (ITSM) processesacross all teams, ensuring compliance with standardized frameworks and operational excellence. Key Responsibilities: Strategic Leadership & Transformation: Define and execute amodern Reliability Engineering strategy, integratingSRE, DevOps, and automation-first operational … ScaleInfrastructure as Code (IaC),automated provisioning, andcloud workload optimization. Driveedge computing, containerized workloads, and high-performance computing strategies. ImplementAI-driven monitoring, self-healing automation, and full-stack observability. IT Service Management & Operational Excellence: Mandate and assure the adoption of IT Service Management (ITSM) processes across all teams, ensuring standardized, efficient, and effective service delivery. EstablishSRE-based operational metrics, includingSLOs, SLIs More ❯

Technology's objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence in service More ❯

and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development More ❯

based in our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where … sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Requirements Developing, implementing and assuring ITSM practices across Workplace Tech to ensure timely and effective service for Two Circlers in our 9 regional offices and remotely Maturing our overall service approach and ensuring new or improved … across the Operations part of the Service Lifecycle Quality incident and problem management Demonstrable passion for Service Excellence, with a strong customer focus Proficient in configuring and administering an ITSM tool like Jira Service Management, ServiceNow, ZenDesk or similar Exceptional ability to communicate with technical and non-technical audiences verbally and in writing, as well as fostering excellent relationships Project More ❯

with MetaTrader platforms, cloud infrastructure (e.g. AWS/Azure), networking, and IT architecture. Proficient in managing Windows environments, Microsoft 365, Active Directory, and network protocols. Solid background in IT service management and governance (e.g. ITIL, COBIT). Proven track record managing vendors, procurement processes, and third-party integrations. Personal Attributes Strategic mindset with the ability to align technology initiatives with More ❯

that deliverables are completed on time. Knowledge of the delivery of Service improvement. Enthusiastic and able to work in a pro-active and independent manner Goo,d understanding of ITSM and ITSM Tooling (preferably ServiceNow) Why Work for RDG? We offer a highly competitive package, including: 75% off rail travel for personal and family use, plus international rail discounts. More ❯

other software. Work with Microsoft administrator to feedback on issues with endpoint configuration, Intune and Entra etc. Help Desk Assistance: Respond promptly to IT support requests from employees, Jira ITSM, or in person. Diagnose and resolve hardware, software, network, and connectivity issues. Software Installation and Configuration: Install, configure, and update Office 365 applications on employee devices. Assist in the deployment More ❯

support or desktop support role Strong experience supporting Windows and macOS operating systems Demonstrable experience with Microsoft 365 and general IT troubleshooting Hands-on experience with ServiceNow or similar ITSM tools Strong understanding of general hardware, software, and network issues Fluent written and spoken English with excellent interpersonal skills Skills and Personal attributes we would like to have: A positive More ❯

product delivery with organisational goals Proven infrastructure delivery and product management experience with Amazon Web Services (AWS), MS Azure or Google Cloud Platform Desirable Experience with IT Service Management (ITSM), ensuring efficient service delivery and continual improvement Hold professional certifications in Agile delivery methods, demonstrating a commitment to continuous … improvement and best practices Possess AWS certifications, showcasing expertise in cloud technologies and the ability to implement scalable, secure solutions Certified in ITIL, bringing a structured approach to IT service management and aligning services with business needs Our Values & Diversity We are proud to be an inclusive employer, and our ambition is to cultivate a culture for all employees that More ❯

Active Directory Authentication, incorporated with Active Directory Federated Services. Automation delivered by System Centre Configuration Manager, and System Centre Orchestrator/Desktop Central. Key Relationships Infrastructure Systems Team IT service management team Managed service providers External suppliers Trust IT Use Duties and Responsibilities Operate the back-up and server platform service catalogue (to specification, within tolerances) using Commvault Suite and More ❯

decisions and manage competing priorities. Strong problem-solving skills and a proactive mindset. Preferred Qualifications: Experience with Eclipse ecosystem or related open-source platforms. Knowledge of ITIL and IT service management principles. Previous experience working in a SaaS or PaaS environment. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets More ❯

of Workday HCM and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational approaches to More ❯

such as Dynatrace (primary), Grafana, and Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflows Act as a Monitoring & Observability SME within customer delivery teams Support incident response activities and … need Strong experience deploying and managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity with cloud platforms (Azure, AWS More ❯

such as Dynatrace (primary), Grafana, and Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflows Act as a Monitoring & Observability SME within customer delivery teams Support incident response activities and … need Strong experience deploying and managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity with cloud platforms (Azure, AWS More ❯

team and managed service provider on the delivery of IT projects and cyber security remediation activities. Attend service reviews and carry out performance report reviews. Assist with maturing IT service management principles including governance, policies, processes, procedures, and standards. Identify opportunities for optimisation, automation, and process improvements. Assist with implementation of cloud automation and optimisation initiatives. Act as key member … environment. Experience working in a regulated environment. Experience working with infrastructure technologies within a centrally managed cloud environment. Experience of IT Disaster Recovery planning and testing. Experience in IT service management principles. Experience in managing 3rd party suppliers and adherence to SLAs. Experience in developing and maintaining monthly service reports. Experience in developing and maintaining IT service metrics. Experience in … managing relationship with internal/external customers. Experience working with Managed Service Providers. Experience in writing/reviewing SoWs. Experience working with ITSM tools such as ServiceNOW. Experience managing public cloud infrastructure such as AWS and MS Azure. Understanding of project management methodologies. Excellent organizational skills. Ability to lead and work in a geographically dispersed virtual team environment. Demonstrated ability More ❯

through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 nd line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary … Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools/business units. Collaborate with the EdTech team to ensure …/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management & Leadership IT Support environment (2nd & 3rd line support) ITSM tools and methodology ITIL practice and methodology Team Management (including Matrix Management of staff) Supporting diverse/remote businesses Education or similar sector Windows Desktop & Server MAC Desktop & Server Server More ❯

and communication Print server/printer expertise, including Universal Print Proficient in Windows 11 and Server 2012+ User identity/access: Microsoft Entra ID, Azure AD, MFA Familiar with ITSM (Freshdesk, Zendesk) and automation tools Networking: TCP/IP, DNS, DHCP, VPN Certifications: ITIL Foundation, CompTIA A+ Experience with CIS or Cyber Essentials Plus frameworks Package: Circa £40,000 Bonus More ❯

and support. Experience in supporting Microsoft Teams Room Systems, including setup and troubleshooting. TIL Foundation certified (v3 or v4), with the ability to demonstrate a clear understanding of IT service management principles. Personality (Soft) Skills: Excellent communication skills, with a talent for translating technical concepts into clear, accessible language. Sharp problem-solving abilities and a proactive mindset for tackling technical More ❯

for team reference. Qualifications: Deep technical knowledge of Active Directory, Desktop Engineering, Identity and Access Management, Device Management, and Endpoint Security. Experience supporting Mac devices with Jamf. Proficiency in ITSM processes, incident and problem management, using ITSM tools. Understanding of network concepts such as IP addressing, DNS, DHCP. Experience with device management tools like JAMF, Intune, SCCM. Proficiency with Microsoft More ❯

the Release Co-Ordinator function. Education & Experience: Bachelor's degree in IT, Computer Science, Business, or related field (or equivalent practical experience). 3+ years of experience in IT Service Management, Release & Deployment Management, or related roles. Previous experience working with external suppliers or vendor coordination is highly desirable. Familiarity with ITIL frameworks, particularly in Release and Deployment Management. Technical More ❯

identity and access management tools such as OKTA Salesforce certifications (e.g., Technical Architect, Developer, or Administrator) Experience with cloud technologies like AWS or Azure Knowledge of ITIL and IT service management principles Note: All profiles will be reviewed against the required skills and experience. Due to the high volume of applications, only successful applicants will be contacted. Thank you for More ❯

management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants More ❯

Provide Support for members of the team. Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary. Experience Required: Essential- Experience in IT Service Management principles and processes. High level of proficiency and knowledge of working in a Corporate IT environment. Experience in working to (and exceeding) Service Level Agreements. Broad technical understanding of More ❯

minimum of 2 years' experience working with MRI Evolution is preferred Experience using SQL, with an understanding of Microsoft SQL Server, is preferred Experience of working within an IT service management framework; specifically incident, request, problem and change management Experience of working with applications across a variety of architecture/platforms, including on-premise and cloud hosted/SaaS Good More ❯