26 to 50 of 78 ITSM Jobs in London

team , responsible for managing tools and processes that enable delivery and support of IT services. The team drives continuous improvement in IT Service Management (ITSM) , with a strong focus on operational resilience and DORA compliance . What You'll Be Doing Change Governance & Execution Lead the end-to-end IT … Management teams to align change practices with Agile and CI/CD delivery. What We're Looking For Experience & Skills Proven experience in IT Service Management or Change Management , ideally in complex IT environments. Strong track record of end-to-end change management , including major incident coordination. Familiarity with regulatory ...

users Troubleshoot hardware and software issues across laptops and peripherals Support users working both remotely and onsite Log, manage and resolve incidents using ITSM and asset management tools Essential Skills & Experience: Minimum 3+ years' experience in an IT support role Strong customer service and communication skills Proven problem-solving … support VPN and remote support tools experience Supporting iOS and Android mobile devices General hardware diagnostics and troubleshooting Previous use of IT Service Management (ITSM) and asset management systems Good understanding of IT best practices (e.g. ITIL) Desirable Experience with AOVPN, Autopilot and Azure 1st/2nd Line Support Analyst ...

Solution Selling Experience Candidate must have hands-on sales experience in at least two of the following, with working knowledge of the rest: ServiceNow (ITSM, CSM, FSM, HRSD – Implementation & Managed Services) Contact Centre Transformation [ Genesys Implementation (Cloud, CX,)] AI Implementation (GenAI solutions, automation, predictive analytics, AI-led transformation) Salesforce (Sales ...

Control Tower, SCPs, Security Hub, GuardDuty, IAM Security & Monitoring : Microsoft Sentinel (KQL), Defender XDR, audit dashboards Documentation & Governance : Blueprint repositories, risk registers, ITSM/CAB records If this role is of interest please send your cv to review ASAP ...

automate infrastructure and application workflows. Troubleshoot and resolve complex automation and platform-related issues. Support integrations with CI/CD pipelines, monitoring platforms, and ITSM tools. Ensure automation workflows meet security, compliance, RBAC, and credential management requirements. Mentor and train engineers on Ansible usage, automation patterns, and DevOps practices. Evaluate ...

Configure and customize Dynatrace as per organizational and project-specific requirements. •Manage complete Dynatrace deployment lifecycles in complex customer settings. •Integrate Dynatrace with various ITSM, CI/CD, and QA/performance testing tools. •Maintain detailed documentation for resolved issues, workflows, and Dynatrace configurations. •Share knowledge and mentor peers, develop ...

customers unify physical, logical and virtual infrastructure data in one manufacturer-independent model—supporting accurate documentation, capacity planning, controlled change and integration into wider ITSM/CMDB ecosystems Headquartered in Ellwangen/Jagst (Germany) with global offices and a strong partner ecosystem, we operate internationally and deliver locally with high ...

Strong leadership experience across Microsoft 365 and Microsoft Azure Hands-on experience working with Service Integrators and third-party suppliers (essential) Strong understanding of ITSM, service transition and operational controls Experience delivering and migrating large-scale enterprise platforms Experience with technology migration programmes (on-prem to cloud, legacy to modern ...

Solid experience implementing RBAC, security controls, and compliance in regulated enterprises. Good understanding of CI/CD, DevOps practices , and integrations with monitoring and ITSM tools. Experience with configuration-as-code concepts and automation governance. Excellent communication skills with the ability to engage technical and non-technical stakeholders. Strong documentation ...

senior architects, to join a high-performing and growing practice. Role Overview Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Work directly with business and technical stakeholders to shape high-quality solutions Support the development of best-practice frameworks ...

business-critical project. What you'll need to succeed : Strong hands-on experience with ServiceNow platform development, including scripting, configuration, and implementation across ITSM, ITOM, CMDB, and Discovery modules. Strong experience integrating ServiceNow with enterprise systems using REST/SOAP APIs, and IntegrationHub. Good experience mentoring junior developers. Exposure ...

practices within product and engineering teams Coach and mentor engineers and technical leads to build long-term SRE capability Support the transition from traditional ITSM/ITIL-heavy processes to an application-focused support culture Act as an advocate for cultural change, ownership, and reliability-focused engineering Collaborate closely with ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery ...

prestigious luxury sector . Having recently transitioned from Jira to ServiceNow , the organisation is looking for a leader to champion this enterprise-grade ITSM tool. Beyond managing a team of 3, you will act as the formal deputy for the IT Manager, standing in to lead the broader function during ...

make complex decisions and prioritise the teams’ workload to deliver improved outcomes in line with the IT Services strategy. Advanced in using IT service management tools to accurately capture data relating to ITIL processes. Please be advised that only candidates that have the specific skills and experiences required for this ...

Class Manager Complete any outstanding User Stories for Governance and Compliance, including the new service transition workflow Work on integration with the ITSM applications, including Incident and Problem Management, Change Enablement and Request Fulfilment Strengths and Experience ServiceNow Primarily significant experience of implementing CMDBs Experience with CSDM Hardware and Software ...

ensure sound decision-making and effective delivery. Essential Skills Prior experience of architectural designs High level (HLD) Experience with the following service now modules: ITSM, ITOM and CSM Proficient in connecting service now with external systems using IntegrationHUb, REST/SOAP and mid servers £400 to £500 a day | London ...

ensure sound decision-making and effective delivery. Essential Skills Prior experience of architectural designs High level (HLD) Experience with the following service now modules: ITSM, ITOM and CSM Proficient in connecting service now with external systems using IntegrationHUb, REST/SOAP and mid servers £400 to £500 a day | London ...

/On-call/Shifts UK working hours, on call for high priority incidents The Role ServiceNow Technical Architect Required Technical Skill Set ServiceNow, ITSM Modules, SNVA, and other ServiceNow modules Desired Experience Range: 8+ Your Responsibilities Understand solution for the implementat click apply for full job details ...

senior architects, to join a high-performing and growing practice. Role Overview Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Work directly with business and technical stakeholders to shape high-quality solutions Support the development of best-practice frameworks ...

ServiceNow Developer in a commercial environment Strong hands-on experience with JavaScript and ServiceNow scripting Experience with one or more ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM) Experience with REST/SOAP integrations and APIs Good understanding of ServiceNow architecture and data model Ability to work independently in a contract ...

ServiceNow Technical Consultant or Senior Developer In-depth knowledge of ServiceNow architecture and scripting (JavaScript) Experience across one or more ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM) Proven experience delivering ServiceNow implementations in client-facing environments Experience with integrations, data migration, and platform configuration Comfortable working autonomously in a contract ...

levels of seniority. Comfortable navigating complex organisations and stakeholder groups. Ability to turn business goals into tech solutions (and back again). Familiar with ITSM and project delivery approaches (Agile/hybrid). BRMP, CBRM or sector experience (e.g. rail) would be a bonus. What’s in It ...

procedure • Publish release tracking process (example: SharePoint side/WIKI page ) • Publish release progress report - Tableau or MicroStrategy • Create Change requests in the relevant ITSM tool Build/Test: • Gather and manage release items (in JIRA) • Assign BAU Items/Projects for Each Release (with Project Managers/Tech Leads ...

accounts. Conduct market analysis to identify trends, competitive positioning, and new customer opportunities. Represent the organization at industry events, conferences, and client engagements. ServiceNow (ITSM, CSM, FSM, HRSD – Implementation & Managed Services) Contact Centre Transformation [ Genesys Implementation (Cloud, CX,)] AI Implementation (GenAI solutions, automation, predictive analytics, AI-led transformation) Salesforce (Sales ...