26 to 50 of 110 ITSM Jobs in London

align platform improvements with business goals, enhancing customer service and reducing operational risks. Required Skills and Experience Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM. Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network lifecycle, service assurance). Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer ...

IT Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Start Date: Mid-June 2026 Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. … maintain internal service documentation, operational procedures, and support processes within the UK technology environment. Required Skills & Experience ITSM Expertise: Strong understanding of IT Service Management principles and operational governance (P4/Expert level in Analysis and Reporting). Stakeholder & Vendor Management: Proven track record of managing relationships, leading service reviews ...

Fortigate) ITIL Foundation certified Someone who can work independently, communicate clearly with senior stakeholders, and keep things running under pressure Desirable: Halo ITSM experience, Microsoft certifications, Azure exposure This is a fully office-based role, five days a week in London. ...

scale programmes or managed service environments. Strong experience leading multi-disciplinary operational teams. Experience managing services under SLA-driven contracts. Strong understanding of IT service management and operational processes. Demonstrated experience in stakeholder management within complex multi-party environments. Excellent leadership, communication, and decision-making capabilities. Benefits: Holidays: 25 days ...

solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations. ...

solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations. ...

solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects end-to-end ITSM platforms (ServiceNow, Autotask) Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients If you are a highly technical ...

align platform improvements with business goals, enhancing customer service and reducing operational risks. Required Skills and Experience Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM. Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life-cycle, service assurance). Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow ...

programmes Deep expertise across Microsoft ecosystem and end-user platforms Experience implementing or optimising DEX tools (e.g. Nexthink, Lakeside, Aternity) Strong understanding of IT Service Management (ServiceNow or similar) and service transformation Commercial awareness with experience managing budgets, suppliers, and outsourced services Passion for user-centred design, productivity, and employee ...

skills for automation using Bash, Zsh, and/or Python. Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow. Problem-Solving & Collaboration: Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global ...

skills for automation using Bash, Zsh, and/or Python. Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow. Problem-Solving & Collaboration: Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global ...

multi-vendor environemtns and ensure the teams are aligned with objectives Experience managing large telecom or enterprise platform programs Experience managing multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations. ...

experience. · Certified Project Management Professional (e.g., PMP, PRINCE2) or similar experience · Strong facilitation skills with experience running workshops and project ceremonies. · Deep familiarity with ITSM and process transformation projects. · Demonstrated experience leading customer-facing engagements in a consultancy or partner setting. Technical Competency Expectations: · Proficient in ServiceNow platform, core modules ...

performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools ...

deploying AWS Contact Center solutions. AWS Ecosystem: Strong proficiency in Lambda, API Gateway, IAM, and DynamoDB. ServiceNow Integration: Proven experience implementing and integrating ServiceNow (ITSM/ITOM) within a contact center environment. DevOps & CI/CD: Expert knowledge of CI/CD architecture and Infrastructure as Code (specifically Terraform ). ...

models. Experience producing audit-ready evidence packs and traceable KPI definitions (data lineage, controls, and sign-off). Exposure to ServiceNow, CMDB, or other ITSM/asset data sources used for operational reporting. Experience integrating data sources via APIs and automating scheduled reporting (e.g., scripted extracts/transformations, report distribution ...

clearance or be eligible and willing to undertake. Proven ServiceNow implementation experience, with expertise in at least one of the following modules: SPM, ITSM, GRC, IRM or HRSD. A passion for sharing knowledge, peer reviewing, and setting technical standards. Over 5 years of experience in similar roles within the ServiceNow ...

third‐party providers. Own the service catalogue and ensure it accurately reflects Appvia’s managed service offerings and support levels. Implement and manage ITSM tooling (e.g. Jira Service Management, ServiceNow or equivalent) to support efficient service operations and reporting. Chair regular Service Review meetings with customers, providing performance reporting against … company. Exemplary agile practitioner with deep, hands‐on experience across Scrum, Kanban, and scaled agile frameworks (SAFe, LeSS, or equivalent). Experience with IT service management functions, with comprehensive knowledge of ITIL 4 (or ITIL v3) across the service lifecycle. Proven ability to define, negotiate, and manage SLAs and OLAs ...

Music is Universal It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal ...

more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning ...

demand management across technology services. Supporting risk, compliance and assurance activities within a regulated environment. What We're Looking For Strong experience in IT Service Management, SIAM or Service Integration environments. Proven success managing third-party suppliers and outsourced service providers. Excellent understanding of ITIL principles and service governance frameworks. ...

greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good ...

reduce IT operational burden through automation Technical Skills Deep knowledge of modern SaaS administration (Google Workspace, Okta/SSO, MDM solutions) Experience with IT service management and ticketing systems Understanding of cloud infrastructure basics (GCP strongly preferred, AWS/Azure an asset) Familiarity with security tools: endpoint protection, vulnerability management ...

technology drives revenue and operational efficiency Experience managing technology within a multi-site operational environment Strong structured problem-solving and analytical capabilityExperience of ITIL, ITSM, and ITAM frameworks Experience creating and implementing Disaster Recovery Plans Proven experience delivering large-scale technology projects with budgets exceeding £500k Hands‐on technical understanding ...

Define and execute the regional technology alliances strategy and GTM, including identifying priority categories and strategic technology alliance partners (e.g. security tools, identity providers, ITSM, DevOps, data platforms, Wiz, CrowdStrike, Zscaler, Cyera). Build, scale, and manage strategic partnerships that include co‐development, technical integrations, joint marketing, and co‐sell ...