26 to 50 of 96 ITSM Jobs in London

IT Operations, or Technology Delivery. Strong background managing enterprise-scale releases in regulated financial services. In-depth understanding of ITIL, change governance, and release frameworks. Hands-on experience with ITSM tools (e.g., ServiceNow) and CI/CD platforms (e.g., Jenkins, Azure DevOps, GitLab). Strong stakeholder management and communication skills, with experience engaging senior leadership. Knowledge of regulatory and compliance More ❯

IT Operations, or Technology Delivery. Strong background managing enterprise-scale releases in regulated financial services. In-depth understanding of ITIL, change governance, and release frameworks. Hands-on experience with ITSM tools (e.g., ServiceNow) and CI/CD platforms (e.g., Jenkins, Azure DevOps, GitLab). Strong stakeholder management and communication skills, with experience engaging senior leadership. Knowledge of regulatory and compliance More ❯

employees in ServiceNow technology and best practices. o Develop Fusion standard methodologies and approach to ServiceNow implementation based on Fusion service methodologies. o Maintain certification in ServiceNow products in ITSM and related products. Experience: Minimum of 7 years of experience in technology design and implementation with at least 4-5 years of direct ServiceNow implementation experience as a consultant. Proven More ❯

strategic mindset, and experience with cross-functional teams Highly organised with excellent communication and stakeholder management skills Proven ability to create clear and concise documentation Experience providing solutions for ITSM and ITOM offerings ServiceNow Certified System Administrator (CSA) ITIL V4 certification Nice to have skills ServiceNow Certified Implementation Specialist credentials Agile experience is highly favourable Financial Services experience/knowledge More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small … work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, youll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. Youll also play a key role … We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services Company, Banking More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small … work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a … We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services Company, Banking More ❯

3rd Line IT Support Desk Engineer Experience: Relevant experience of 3 to 5 Years in a similar role (preference given to candidates with UK MSP experience) Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne. Exams towards certifications relevant for your role fully paid for! Services advertised by Gold Group are those of an Agency and/ More ❯

3rd Line IT Support Desk Engineer Experience: Relevant experience of 3 to 5 Years in a similar role (preference given to candidates with UK MSP experience) Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne. Exams towards certifications relevant for your role fully paid for! Services advertised by Gold Group are those of an Agency and/ More ❯

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

using Microsoft stack of services <\/div> • Relevant experience of 3+ Years in a similar role (preference given to candidates with UK MSP experience) <\/div> • Working Experience with ITSM tools such as ConnectWise, BrightGauge, SmileBack, ITBoost, Service Now <\/div> <\/div> Qualifications:<\/b> <\/div> • A degree in an IT -related subject <\/div> • PRINCE2 Practitioner Certification More ❯

functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell More ❯

ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experience Ability to demonstrate advanced scripting and More ❯

and compliance remain intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (24+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication More ❯

compliance remain intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication More ❯

compliance remain intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication More ❯

release issue tracking and remediation. Required Skills: Extensive release management experience in financial services. Strong knowledge of ITIL, change governance, and regulatory standards (DORA, SOX, GDPR). Familiarity with ITSM tools (ServiceNow), CI/CD pipelines, and scaled agile frameworks (SAFe). Excellent leadership and stakeholder management skills. What's on Offer: Competitive day rate: £739/day (Inside IR35 More ❯

release issue tracking and remediation. Required Skills: Extensive release management experience in financial services. Strong knowledge of ITIL, change governance, and regulatory standards (DORA, SOX, GDPR). Familiarity with ITSM tools (ServiceNow), CI/CD pipelines, and scaled agile frameworks (SAFe). Excellent leadership and stakeholder management skills. What's on Offer: Competitive day rate: £739/day (Inside IR35 More ❯

ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g More ❯

and SOM modules. Strong command of JavaScript, Flow Designer, Script Includes, Business Rules, and UI Actions. Expertise in Integration Hub, MID Servers, and external system integrations. Deep understanding of ITSM, CSM, Procurement, and Finance domain processes. Certifications Required : ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Technical Architect (CTA) or equivalent experience Excellent communication, stakeholder management More ❯

the resolution/escalation of issues. Work with internal/external stakeholders, External/Internal Audit, and Service Providers regarding specific audit actions related to Problem Management and other ITSM processes. Act as the primary interface for day-to-day liaison with Service Providers, ensuring problem classification, stakeholder notification, monitoring, and closure of problems are managed effectively. Lead Problem Management More ❯

technical response and resolution for high-priority cloud incidents (P1 and P2). The role demands integrating Azure Monitor and Azure Service Health alerts directly with the Council's ITSM platform to automatically generate tickets and drive continuous operational improvements aimed at minimising Mean Time to Resolution (MTTR). Automation and Infrastructure-as-Code (IaC) Development: Developing, testing, and maintaining More ❯

technical response and resolution for high-priority cloud incidents (P1 and P2). The role demands integrating Azure Monitor and Azure Service Health alerts directly with the Council's ITSM platform to automatically generate tickets and drive continuous operational improvements aimed at minimising Mean Time to Resolution (MTTR). Automation and Infrastructure-as-Code (IaC) Development: Developing, testing, and maintaining More ❯

and service optimization. Train and Cach teams on Nexthink investigations and visualizations. Nexthink Administration Configure and manage Nexthink components (Collector, Engine, Portal, Remote Actions, Campaigns). Integrate Nexthink with ITSM platforms (e.g., ServiceNow) and directory services (e.g., Active Directory). Perform upgrades, patching, and health checks. Digital Experience Monitoring & Analytics Build dashboards and investigations for endpoint performance and user experience. More ❯

and service optimization. Train and Cach teams on Nexthink investigations and visualizations. Nexthink Administration Configure and manage Nexthink components (Collector, Engine, Portal, Remote Actions, Campaigns). Integrate Nexthink with ITSM platforms (e.g., ServiceNow) and directory services (e.g., Active Directory). Perform upgrades, patching, and health checks. Digital Experience Monitoring & Analytics Build dashboards and investigations for endpoint performance and user experience. More ❯

support activity. Skills & Experience: Strong hands-on experience with AWS Connect and related AWS services (e.g., S3). Knowledge of IVR design, call routing, and telephony concepts. Proficiency with ITSM tools and structured incident management. 3+ years in IT support (Helpdesk/Desktop), plus 2+ years in Tier 2 or team-lead roles. Excellent communication skills and a customer-focused More ❯