26 to 50 of 72 ITSM Jobs in London

code • Ability to analyse incident and operational data to drive systemic improvements Desirable: • Microservices and container architecture • Observability tooling and telemetry frameworks • IT Service Management • ServiceNow exposure, particularly Continual Improvement or Integrated Risk modules • Experience operating within global organisations This role requires a technically credible architect with an engineering mindset ...

tools such as Sailpoint, Rapid7, Wiz.io, MS Defender. Hands-on experience with API integrations and scripting (e.g. Python, PowerShell, JavaScript). Experience with IT Service Management, DevOps, Identity and access management, ERP systems (e.g., SAP, Oracle) and GRC tools. Experience leveraging automation, data driven testing techniques and generative ...

cloud concepts, data architecture, and enterprise data management. Strong understanding of cloud operations, platform stacks, and hyperscalers (AWS, Azure, GCP). Knowledge of ITSM, service design, compliance, and cybersecurity principles. Executive communication, influence, and storytelling for technical and business audiences. Advanced critical thinking and complex problem‐solving. Strategic thought leadership ...

service request processes * Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner * A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting. Technical ...

performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools ...

FMEA/Scenario testing Strategy author Banking experience Global organisation experience Data analysis/AI on large data sets, drawing conclusions and insights. IT Service Management Additionally, knowledge of the ServiceNow platform would be very beneficial, especially the Continual Improvement Management (CIM) and Integrated Risk Management (IRM) modules. This ...

high-performing technical teams while working in close partnership with Engineering to strengthen system resilience. Advanced understanding of SLA governance, service performance reporting, and ITSM best practices, underpinned by strong analytical and organisational change capability. A product-focused mindset, with clear evidence of influencing customers to embrace core product functionality ...

ideally in 3rd line or senior 2nd line escalation • Strong troubleshooting ability and calm under pressure • Strong stakeholder communication (internal and external) • ITSM/MSP tooling experience Keywords: 3rd Line Support Engineer, MSP, Service Desk, Escalations, Microsoft 365, Azure, Windows Server, VMware, Hyper-V, Active Directory, Networking, ConnectWise, Central London ...

user access management Maintain clear ticket documentation and knowledge base updates Requirements: Strong Google Workspace Admin experience Confident across Mac & Windows environments Experience with ITSM tools (e.g. Jira) Knowledge of SSO, identity management & endpoint support Excellent customer-facing skills Certifications in Google Workspace, Slack, Airtable or ITIL desirable. *Rates depend ...

Advanced Microsoft Defender analysis & optimisation Write, tune, and troubleshoot KQL queries Investigate alerts and support incident response workflows Liaise with SOC & technical teams Analyse ITSM backlog/ticket trends Recommend improvements to Conditional Access & ASR policies Required Experience Strong Microsoft Defender expertise Advanced KQL capability (hands-on) SOC/incident ...

more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning ...

Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience) Remote with occasional travel to London and client sites Salary: circa £50,000-£80,000 + bonus + benefits Must be eligible to pass SC Security Clearance We’re looking for an ITSM (Ideally ServiceNow or Halo) Consultant to join … growing digital transformation consultancy delivering large-scale ITSM implementations for major UK organisations across financial services, government and defence. This is a hands-on technical consulting role, working closely with senior client stakeholders to design, configure and deliver scalable, enterprise-grade ITSM solutions. The Role You’ll take ownership ...

tools. Strong Knowledge in ServiceNow Scripting modules like Business Rules, Script Includes, Email Notifications, Workflows, UI Policies, Data Policies, Client Scripts, etc. Knowledge of ITSM, ESM, SDLC and VB/Java scripting is a plus Experience in other (1) GRC tools like RSA Archer, MetricStream, Bwise (2) SecOps and SOAR ...

workshops Shape solutions across a range of services, including: Secure networks & hosting Digital workplace Data/AI/analytics Cyber security & resilience Managed services & ITSM/SIAM models Build pre‐sales artefacts: architectures, roadmaps, service definitions, high‐level designs Support bids and proposals with delivery and commercial teams ...

backgrounds in government, military or Big-Four consulting. You will manage day-to-day operational planning activities, including ticket creation and tracking within IT Service Management systems. Plan and coordinate CIS requirements for operations and exercises, ensuring alignment with schedules, stakeholder needs. Key skills: Active SC Clearance. Experience working ...

Detection & Response, Endpoint and Device Security, Cloud Security, Data Security and Privacy, Application and API Security, Offensive Security, Governance, Risk and Compliance, and IT Service Management, underpinned by a strong understanding of industry frameworks and standards such as NIST, NCSC and ISO 27001. Act as a trusted advisor and partner ...

security boundaries, and observability. Architect document intelligence pipelines (classification/extraction/OCR/validation) and integrate with downstream systems (CRM/ERP/ITSM/EDM). Define non-functional requirements (availability, latency, throughput, cost, DR/RTO-RPO) and ensure solutions meet them. Implement identity & access (Entra ...

qualifications, such as AWS and Cisco Certifications Operational Provide last line support for solutions delivered by the engineering function in line with existing IT service management processes.Act as an escalation point, for the managed service, for problems pertaining to network technology and with a view to re-engineering. Successfully transition ...

security boundaries, and observability. Architect document intelligence pipelines (classification/extraction/OCR/validation) and integrate with downstream systems (CRM/ERP/ITSM/EDM). Define non functional requirements (availability, latency, throughput, cost, DR/RTO RPO) and ensure solutions meet them. Implement identity & access (Entra ...

senior architects, to join a high-performing and growing practice. Role Overview Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Work directly with business and technical stakeholders to shape high-quality solutions Support the development of best-practice frameworks ...

asset management or banking Strong knowledge of financial instruments (FI, Equities, FX, Derivatives) Proven application support experience Hands-on SimCorp experience is highly desirable ITSM knowledge SQL, Oracle, UNIX proficiency Additional Information On-call rota (6:00–10:30pm, one week per month – remote) Hybrid working available ...

phases including design, development, and solution delivery/li li 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery/li li Strong prior experience as a BMC Helix Technical Lead/Solution Ar... ...

across different SDLC phases including design, development, and solution delivery 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery Strong prior experience as xkybehq a BMC Helix Technical Lead/Solution Ar If your ...

switching Wireless & WAN Juniper Mist Teltonika 4G/5G gateways Additional DDI (DNS, DHCP, IPAM) SNMP/API monitoring tools ServiceNow or other ITSM platforms This is a senior-level role so we need someone who is: A strong generalist across networking technologies Proven in delivering customer-facing infrastructure projects ...

switching Wireless & WAN Juniper Mist Teltonika 4G/5G gateways Additional DDI (DNS, DHCP, IPAM) SNMP/API monitoring tools ServiceNow or other ITSM platforms This is a senior-level role so we need someone who is: A strong generalist across networking technologies Proven in delivering customer-facing infrastructure projects ...