76 to 100 of 301 ITSM Jobs in London

automation and architecture experience. Strong understanding of patching and vulnerability management processes. Experience across server, operating system, network, container and database platforms. ServiceNow and ITSM process knowledge. Proven ability to drive large-scale operational transformation and process improvement. Strong stakeholder management and communication skills. Experience reducing enterprise vulnerability backlogs highly ...

maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change and service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client ...

Capability Proven success selling complex IT services and digital transformation projects Strong understanding of business transformation, operating model design, IT service delivery and IT service management Track record of winning new logos and expanding existing accounts Comfortable selling to both technical and business stakeholders Ability to communicate effectively ...

needs of partners, customers and the wider business. We’ll look to you to bring your proven experience leading technology operations or IT service management in a complex, multi-site environment, ideally within retail, hospitality or another consumer-facing sector with experience managing operational risk, service continuity and technology resilience ...

equivalent regulated and contractually controlled environment. Experience of cyber security, security accreditation, secure infrastructure, restricted environments or security‐constrained delivery. Knowledge of IT Service Management, service transition and operational readiness. Experience managing subcontractors, third‐party suppliers and partner organisations. Experience supporting bids, mobilisation and bid‐to‐delivery transition. ...

equivalent regulated and contractually controlled environment. Experience of cyber security, security accreditation, secure infrastructure, restricted environments or security-constrained delivery. Knowledge of IT Service Management, service transition and operational readiness. Experience managing subcontractors, third-party suppliers and partner organisations. Experience supporting bids, mobilisation and bid-to-delivery transition. ...

processing failures and integration problems, providing SME support during major incidents and driving root cause analysis Build integrations and automation - connect monitoring with ServiceNow, ITSM, reporting and automation tooling via gateways, APIs and event forwarding, and develop scripts that remove manual effort Set the standards - define monitoring policies, best practice ...

engagements focused on reliability, resilience, and modern cloud operations. Key responsibilities include: Define and embed SRE engagement models aligned to modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning ...

ServiceNow Architect, ServiceNow Solution Architect, Technical Architect or Senior Developer on large, complex implementations Strong knowledge of core ServiceNow modules, such as ITSM, ITOM, CMDB/CSDM, and ideally SecOps. Experience designing integrations using REST/SOAP APIs, MID Servers and IntegrationHub A solid understanding of platform governance, data models ...

great fit: ServiceNow Architect, ServiceNow Solution Architect, ServiceNow Technical Architect, ServiceNow Design Authority, ServiceNow Lead Developer, ServiceNow Consultant, ServiceNow Platform Architect, Now Platform Architect, ITSM Architect, ITOM Architect, ServiceNow Integration Specialist, ServiceNow Developer, CSA, CIS, ITIL, SaaS Architect, Enterprise Architect (ServiceNow), SC Cleared ServiceNow. Deerfoot Recruitment Solutions ...

technology processes that power Formula E. This dual-focus leadership role bridges technical execution with business-wide service delivery, and leading operations across IT service management, change control, problem resolution, service desk, and cybersecurity.Key ResponsibilitiesService Management & ITIL Governance: Define and execute the overarching Technology Service Management strategy across corporate, event ...

technology processes that power Formula E. This dual-focus leadership role bridges technical execution with business-wide service delivery, leading operations across IT service management, change control, problem resolution, service desk, and cybersecurity. The position spans corporate, event, and broadcast environments, supporting both headquarters and trackside operations. Key Responsibilities Define ...

technology processes that power Formula E. This dual-focus leadership role bridges technical execution with business-wide service delivery, and leading operations across IT service management, change control, problem resolution, service desk, and cybersecurity. Key Responsibilities Service Management & ITIL Governance: Define and execute the overarching Technology Service Management strategy across ...

corporate networking, and cyber security operations . You will partner closely with: Engineering team , who manage product infrastructure (AWS, CI/CD, robotics environments); ITSM Lead , who manages service process, management and support The IT Director , to align on overall strategy, operational reliability, governance, and security maturity with business growth. ...

Service Desk procedures and knowledge base content. Experience, skills, and qualifications Previous experience supervising an IT Service Desk Strong understanding of I.T. Service Management (ITSM) principles Experience working with SLA and KPI-driven environment Proven ability to lead, coach, and motivate technical support teams. Click link below for the full ...

automation Windows Autopilot deployment experience Exposure to endpoint security tools such as CrowdStrike Falcon or Microsoft Defender Experience with Freshservice or a similar ITSM platform Experience with compliance and security tools such as Drata, & Aikido advantageous Awareness of SOC 2, Cyber Essentials Plus or ISO 27001 Understanding of email authentication ...

Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security services as managed end-to-end services Ability ...

Expert Tertiary -> Functional | Pre Sales Support Activities | Responding to RFPs | 5 - Expert Tertiary -> Behavioral | Microland Skills | Microland First | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Achievement of the Unit/account margin goals for the year - Achievement of the margin goals through various optimization ...

Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security services as managed end-to-end services Ability ...

Tertiary -> Functional | Pre Sales Support Activities | Responding to RFPs | 5 - Expert Tertiary -> Functional | Organization Change and Development | Organization Restructure | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Achieve the Unit/account margin goals for the year 2. Achieve the margin goals through various optimization ...

Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security services as managed end-to-end services Ability ...

Significant experience leading application management, application services or enterprise application support teams. Specifically within Investment Management, or Risk Operations. A strong background in IT service management, ideally in a complex and regulated environment. Experience managing large, business-critical application portfolios and their associated suppliers. Strong commercial acumen, including vendor negotiations ...

escalation point for the in house 2nd Line engineer. Lead or coordinate infrastructure incidents, problems and changes in accordance with ITSM processes, including impact and risk assessment, implementation planning, rollback readiness, stakeholder communications and post-implementation validation. Ensure that all completed projects have as-built designs and procedures documented ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven ITSM Manager to ensure the consistent … standards such as GDPR, ISO 27001, and SOX Qualifications Skills, Education & Qualifications: 5+ years working in a ITSM role Proven experience in IT service management, service assurance, or IT operations Experience managing service performance in complex, multi-vendor environments Excellent analytical, communication, and stakeholder management skills Familiarity with audit processes ...

Azure Monitor, tuning alerting and acting on issues before users report them. Leading the resolution of infrastructure incidents and major outages, working through Halo ITSM and following the change process. Providing third‐line escalation support to the IT Service team where required. Carrying out routine vulnerability assessments and coordinating remediation ...