76 to 100 of 190 ITSM Jobs in London

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA …/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable More ❯

of technology procurement and supplier management Good understanding of technologies relevant to the organisation, particularly Microsoft 365, Microsoft Intune, Entra and Defender, telephony and networking. Excellent understanding of IT service management processes Excellent knowledge of cyber security Experience of successfully managing and controlling an information technology budget It is likely that the successful candidate will hold a relevant degree and More ❯

of technology procurement and supplier management Good understanding of technologies relevant to the organisation, particularly Microsoft 365, Microsoft Intune, Entra and Defender, telephony and networking. Excellent understanding of IT service management processes Excellent knowledge of cyber security Experience of successfully managing and controlling an information technology budget It is likely that the successful candidate will hold a relevant degree and More ❯

Infrastructure Manager/London (Office Based 5 Days Per Week)/Immediate Start/Competitive Pay This role will provide on premise physical and logical Infrastructure Management to all areas of the firm including Operations and Support and will require More ❯

Infrastructure Manager/London (Office Based 5 Days Per Week)/Immediate Start/Competitive Pay This role will provide on premise physical and logical Infrastructure Management to all areas of the firm including Operations and Support and will require More ❯

similar organization. Extensive experience in technology procurement and supplier management. Strong understanding of relevant technologies, including Microsoft 365, Microsoft Intune, Entra, Defender, telephony, and networking. Excellent knowledge of IT service management processes. Deep understanding of cybersecurity principles. Experience managing and controlling an IT budget. Relevant degree and/or industry certifications such as ITIL, Microsoft certifications, or cybersecurity certifications are More ❯

Teams Telephony. Proficiency in PowerShell scripting and automation. Solid understanding of hybrid cloud environments and security practices. Experience maintaining ISO documentation and managing compliance logs. Skilled in using IT service management tools like ServiceNow. Strong communication and documentation skills. Ability to work independently and as part of a collaborative team. Why Apply? Be part of a supportive, diverse, and purpose More ❯

Main Responsibilities As the Head of IT Service Delivery, you will lead a function of service specialists with responsibility for the UK Bank’s IT Service Management capabilities (incident, problem, change, release and reporting), the IT Service Desk (supporting c. 3800 users) and IT Assurance activity covering the Services & Infrastructure department. You will be joining the bank at a time … of significant change and the successful candidate will play a key part in supporting the organisations modernisation journey. Among other things, you will lead the roll out of new ITSM tooling for the UK Bank, a new contact center solution for the IT Service Desk, an IT Service Desk enhancement programme and establishing relevant parts of a Service Management Framework More ❯

and applications. They ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This rolewill provide support for end user computing across all SNG locations. Acting as More ❯

ITSM Architect/Designer Location: London (Hybrid, 3 days a week in office) Salary: £75,000 - £80,000 + Benefits Mentmore is exclusively partnered with a leading organisation based in London to recruit a forward-thinking ITSM Architect. This is a key role in shaping how technology services are designed, delivered, and evolved to meet operational goals and business needs. … ITIL and TOGAF. Service Catalogue & CMDB: Support the ongoing development of the service catalogue and configuration management database (CMDB) architecture. Skills & Experience Required Essential: Proven experience in IT service architecture, ITSM, or service design roles within complex enterprise environments. Strong understanding of ITIL v4 principles and how to apply them in real-world service design and operations. Working knowledge of … certification. Hands-on experience with ITSM platforms such as Freshworks , BMC Helix , or similar. Familiarity with Agile, DevOps, and CI/CD methodologies. Qualifications: Relevant professional certifications in IT Service Management or Enterprise Architecture are highly desirable. More ❯

analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The More ❯

to the reports in the service desk Dashboard, through the SD Analyst tab. Ensure that escalation procedures are being followed and calls are managed according to priority. Ensure that ITSM calls are directed to the correct support teams in a timely manner, if not under the scope of the Service Desk. Liaise directly with business users to understand or clarify More ❯

s achieve great things together! BASIC QUALIFICATIONS - 10+ years of IT/Customer Service operations experience with 5+ years in leadership roles - Track record of leading large-scale IT service management or customer service like operations - Strong data analysis and business insight capabilities - Excellence in stakeholder management at executive levels - Bachelor's degree in Computer Science, Engineering or related field … PREFERRED QUALIFICATIONS - Experience with ITIL framework and IT service management best practices - Experience with organizational design - Written and verbal communication skills for effective executive communication Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the More ❯

Proven experience in IT within the banking or financial services industry Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITIL certification is advantageous Due to the volume of applications received for positions, it will not be possible to respond More ❯

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

obstacles. Some of our positions you could be allocated to include : Sustainability Enterprise Architect Collaboration Product Activation Lead UniOps Strategy Business Analyst Technology Business Partner Skills required include: IT service Management Cloud Computing Cyber Security Digital Transformation Microsoft office skills (Excel, Outlook, Word, PowerPoint) Please note, at Unilever we have development programmes, the skills below are skills which would be More ❯

obstacles. Some of our positions you could be allocated to include: Sustainability Enterprise Architect Collaboration Product Activation Lead UniOps Strategy Business Analyst Technology Business Partner Skills required include: IT Service Management Cloud Computing Cyber Security Digital Transformation Microsoft Office skills (Excel, Outlook, Word, PowerPoint) Please note, that at Unilever, we have development programmes, the skills below are skills that would More ❯

and execution; experience managing IT specialists, prioritising work, and fostering high-performing teams. You have broad and deep technical knowledge across cloud computing, SaaS, MDM, IAM, SSO, endpoint protection, ITSM, networking, and more, with hands-on experience managing and supporting key technologies like Microsoft 365, Google Workspace, Cisco Meraki, VMware, and others such as Windows, macOS, ChromeOS, Linux, iOS/ More ❯

you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC . Responsibilities: Preparing … at various levels, including technical and customer-facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and More ❯

leading large support teams (40+ staff) across client accounts. Deep knowledge of structured cabling standards and technologies (including UTP, FTP, and optical fibre). Advanced knowledge of Asset Management and ITSM ticketing systems. Expertise in complex change management and service delivery processes. Ability to mentor, train, and support new team members and approve training modules. Leadership experience in delivering special … Strong people management skills, including recruitment, performance assessment, and team development. Experience managing third-party suppliers and services. Desirable (but not essential): ITIL® certification or equivalent knowledge of IT service management frameworks. More ❯

leading large support teams (40+ staff) across client accounts. Deep knowledge of structured cabling standards and technologies (including UTP, FTP, and optical fibre). Advanced knowledge of Asset Management and ITSM ticketing systems. Expertise in complex change management and service delivery processes. Ability to mentor, train, and support new team members and approve training modules. Leadership experience in delivering special … Strong people management skills, including recruitment, performance assessment, and team development. Experience managing third-party suppliers and services. Desirable (but not essential): ITIL® certification or equivalent knowledge of IT service management frameworks. More ❯

stack) Solid understanding of both, Waterfall and Agile methodologies, with the ability to apply the most appropriate project controls to suit the situation. Strong understanding of IT service management (ITSM) principles. Experience of project management tools and ITSM platforms. Familiarity with vendor management and procurement processes. Ability to manage delivery of multiple projects simultaneously to multiple customers. Excellent communication and More ❯

SLAs. What we're looking for in a successful candidate: Experience: Proven background in IT support roles with hands-on experience across various technologies. ITSM Familiarity: Knowledge of IT Service Management principles. Problem-Solving Skills: Ability to troubleshoot and resolve IT issues efficiently. Knowledge Capture: Ability to create procedural documents for team sharing. Technology Expertise: Strong understanding of desktop, laptop More ❯

rationalisation are consistently applied. Visibly deliver value early and often. Where applicable, ensure considerations such as cloud-native patterns, automation, APIs, self-service, AI, Business Continuity, InfoSec compliance, monitoring, ITSM are consistently implemented as part of designs. Produce and maintain high-quality documentation, designs, papers, presentations, and plans. Own the strategic architecture roadmap and portfolio, managing technical and architectural dependencies …/Ability to collate, interrogate and analyse raw data to distil valuable meaning We’re also interested in... Experience of influence and partnership without direct authority over people IT Service Management knowledge Relevant higher education and professional certifications Excellent market awareness and commercial-savvy Exposure to Agile, DevOps, or SRE patterns. Good awareness of architectural methodologies Why Deliveroo Our mission More ❯