76 to 100 of 110 ITSM Jobs in London

Atlassian is seeking a Senior Solution Consultant for their Advisory Services Team, focused on Enterprise Strategy & Planning and ITSM. Located in the UK, this role allows work flexibility from home or office. The successful candidate ...

great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs. - Domain knowledge : exposure to CRM, EX, CX, or ITSM solutions is a plus. Additional Information These are some benefits you can expect from us in return Private Medical Insurance Gym allowance of £30/ ...

managing large people organisations Proven experience in a leadership role within an IT managed service company and Service Desk operations. Strong knowledge of IT service management frameworks, such as ITIL, and demonstrated experience in implementing and adhering to ITIL processes. Experience managing a geographically dispersed and diverse team. Strong communication … work in a fast-paced, dynamic environment and manage multiple priorities. Proven track record in driving operational excellence and continuous improvement. Understanding of IT service management tools and technologies. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. ...

endpoint and image strategy Intune/Configuration Manager Identity and access (AD/Entra ID, PAM, MFA) Secure collaboration, VDI, and remote access ITSM, CMDB, monitoring, EDR/XDR, and tooling consolidation Ensure TS security assurance and accreditation, working closely with cyber and accrediting authorities. Redesign service operations to improve … Configuration Manager, MDM/MAM. Identity & security: AD/Entra ID, Zero Trust, MFA, PAM, EDR/XDR, DLP. Service management: ITIL v4, SIAM, ITSM platforms (e.g. ServiceNow). Secure cloud, collaboration, and restricted‐environment solutions. #J-18808-Ljbffr ...

from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues … guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination ...

Reveal’s global service organisation. This role is responsible for extracting, transforming, analysing, and visualising data from multiple enterprise systems—including Azure, Salesforce, Halo ITSM, and repair/logistics platforms—to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will … with the overall purpose of the position. Data Extraction & Integration Design, build, and maintain reliable data pipelines to extract data from Azure, Salesforce, Halo ITSM, and other internal or third-party systems. Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles. Work with development teams ...

Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflowsAct as a Monitoring & Observability SME within customer delivery teams Support incident … managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity ...

process-driven service. Operating with a high degree of autonomy, the post holder will manage end-to-end service requests via IT Service Management (ITSM) tools (e.g. ServiceNow, Remedy), ensuring timely fulfilment in line with agreed service levels and organisational priorities. The role has lead responsibility for ICT asset … efficient allocation and delivery of ICT equipment, while maintaining accurate asset records and audit trails. Through robust reporting and data analysis (e.g. Excel and ITSM reporting tools), they will monitor performance, identify trends, and support data-driven decision making. Working collaboratively with a wide range of stakeholders across ...

Service Delivery/B2B/ITSM/Service Desk Role: Service Delivery Manager (B2B/ITSM/SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to £90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth … first mindset Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support ...

creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience ...

risk management best practices What you need to succeed in the role Proven experience in continuous improvement and risk management roles within IT service management or technical operations environments. Strong knowledge of ITIL v4 principles, ISO 20000 standards, and practical experience in implementing CSI frameworks and risk management processes. Demonstrable … improvements and risk information to technical and non-technical audiences. Strong organisational skills, capable of managing multiple concurrent improvement and risk initiatives. Familiarity with ITSM tooling, service performance dashboards and risk registers. Experience delivering training or coaching in CI tools and risk management methodologies. High personal standards with a passion ...

AGENCIES PLEASE ITSM Senior Operational IT Team Leader Indra, a leading global technology and consulting company, is seeking an ITSM Senior Operational IT Team Leader to support upcoming projects in the UK. The role requires a people manager with technical skills to lead the migration from ServiceNow to BMC Helix … transition phases for migration from ServiceNow to BMC Helix ITSM. Lead the analysis, technical and functional design, and future implementation of BMC Helix ITSM, replacing an existing ServiceNow system. Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow. Identify and document all relevant processes, configurations, customizations ...

will play a central role in the health, performance and integrity of our application estate. Youll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment investigating, diagnosing … Providing first- and second-line application support to colleagues across every department of the business, including face-to-face assistance where required Operating our ITSM platform (JIRA Service Management) day-to-day queues, SLAs, request types and automations and contributing to its continual improvement Creating, amending and removing user access ...

across this global organisation. You will be responsible for extracting, transforming, analysing and visualising data from multiple enterprise systems including Azure, Salesforce and Halo ITSM to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will design and maintain advanced Power … Experience for the Senior Data Analyst 5–7+ years’ experience as a Senior Data Analyst, BI Analyst, or Analytics Specialist, ideally within SaaS, ITSM, or service-led organisations. Strong Python experience (essential), including use for data analysis, automation, modelling, and system integration. Advanced SQL skills and experience building and maintaining ...

seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. Youll help shape and deliver enterprise service transformation initiatives from … analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support ...

detection and response capabilities of the SOC, leading engineering efforts across Elastic SIEM, Microsoft Sentinel, Defender for Endpoint, CrowdStrike, and MISP, while building robust ITSM automation in JIRA Core role: Lead the technical design, implementation, and tuning of SIEM platforms (Elastic, Microsoft Sentinel). Engineer and operationalise endpoint detection capabilities … using Defender for Endpoint, CrowdStrike, and Elastic Defend. Maintain and optimise threat intelligence workflows, including integrations with MISP. Build and maintain robust ITSM integrations and automations in JIRA for incident and change management. Work with the SOC leadership team to build, iterate and improve engineering to continue to deliver ...

cloud engineering in large, complex organizations.* Deep understanding of modern engineering practices (DevOps, Cloud Infrastructure, CICD, Testing, Observability etc) and IT service management (ITSM) enabled by a modern engineering tooling ecosystem.* Hands-on experience with coding, and the ability to solve problems using common engineering tools e.g. GitHub/GitLab ...

program delivery while managing cross-functional teams and ensuring operational excellence. Responsibilities Lead end-to-end ServiceNow delivery programs within telecom environments Manage enterprise ITSM and service assurance transformation initiatives Collaborate with technical, operational, and business stakeholders Oversee project delivery timelines, risks, and governance activities Drive process improvements and operational … business objectives and compliance standards Skills Strong experience with ServiceNow platform delivery Experience in telecom or enterprise service assurance programs Knowledge of Remedy and ITSM frameworks Strong leadership and stakeholder management skills Experience managing enterprise transformation programs Strong communication, governance, and delivery management capabilities Ability to work in hybrid ...

part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. The role The ServiceNow ITSM Business Process Consultant is a senior key member of the ServiceNow delivery team. They are responsible for designing and deploying best-practices process solutions that … help achieve our client’s strategic goals. You will lead current-state ITSM process discovery, re-engineering workshops, and analysis sessions to identify and develop solutions that impact the organization’s ability to operate with greater efficiency and effectiveness. How will you make an impact? Demonstrated ability to influence ...

Job title: Acturis Support Officer Location: London (hybrid working available) Salary: negotiable Job Purpose The Acturis Support Officer is responsible for providing first-line functional and system support for Acturis to the business, via phone ...

Position: ServiceNow Project Manager - ITSM/ITAM Employment Type: Contract Start: ASAP (June/July 2026) Duration: 6 Months Location: London or West Midlands, UK (Hybrid - 3 days per week office) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract … thought leadership . Role – We are seeking an experienced Project Manager to lead a major ServiceNow transformation and migration programme , focused on modernising legacy ITSM processes and implementing AI-enabled capabilities across enterprise operations. This role will drive the successful migration of legacy workflows onto a strategic ServiceNow platform, ensuring ...

London - 2 days in the office | £100 to £150 a day | 6 Months Contract + Extension (Inside IR35) If you are a highly organized ITSM professional who thrives on optimisation, communication, and operational excellence, then I want to hear from you. Send your CV to or apply directly ...

London - 2 days in the office | £100 to £150 a day | 6 Months Contract + Extension (Inside IR35) If you are a highly organized ITSM professional who thrives on optimisation, communication, and operational excellence, then I want to hear from you. Send your CV to (url removed) or apply directly ...

Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) Web Technologies (XML, HTML, JavaScript, Web Services, etc.) Where purpose meets career: Lead with Impact: Take … customer facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. ServiceNow Certifications in all areas are highly ...

skilled Software Engineer to join their team for a six-month contract. This is an excellent opportunity to support and enhance legacy Remedy ITSM platforms, ensuring smooth operations and successful migrations. What you'll be doing: Maintain and support the existing Remedy ITSM platform, including key integrations such … facilitate knowledge transfer to ensure team continuity. What you'll bring: Active SC clearance (eligible candidates will be considered). Experience maintaining Remedy ITSM platforms, including integrations and server structures. Strong troubleshooting skills, particularly with log analysis. Ability to support migration projects and review ITIL solutions. Knowledge of Atrium integrator ...