1 to 25 of 494 Incident Management Jobs in London

Business Consultant – Incident Management Transformation London, Birmingham or Edinburgh (Predominantly Remote) £950.00 p/d via Umbrella Contract Until End of November (Extension Potential) Overview We're seeking an experienced Business Consultant to support a major Enterprise Incident Management Transformation Programme within a leading financial services … organisation. This is a high-profile assignment focused on designing and implementing a modern Incident Management Command & Control Centre (IM C3) , helping transform how the organisation responds to technology, operational, cyber, and business incidents. Working alongside the Group Incident Management leadership team, you will play ...

Senior Manager/Associate Director - Cyber Incident Response Advisory & Incident Management This is a senior opportunity within a leading Cyber Risk & Security practice, working with major organisations to strengthen their ability to prepare for, manage and recover from complex cyber incidents. The role sits across both proactive … cyber incident response advisory and live incident management, helping clients improve resilience while supporting them through high-impact security events. You will work closely with senior stakeholders and C-suite leaders, advising on cyber incident preparedness, crisis and incident management, response strategies and organisational ...

Troubleshoot and resolve complex issues Monitor and measure the success of the incident management process Drive continuous service improvement toward operational excellence Develop robust Incident Management processes for effective customer Incident and Problem Management Lead incident resolution to ensure a responsive service Resolve … system messaging issues Perform post-incident reviews Maintain metrics and reporting demonstrating operational performance of Incident and Problem Management processes Educate teams on Incident and Problem Management best practices Drive innovation and quality to improve operational efficiency Communicate effectively and manage stakeholders to drive operational ...

into the products, content and services millions of people love. And we do it all right here at Sky. Team overview The Sky Group Incident Management team sits at the heart of service reliability, leading the coordination and resolution of major technology incidents across Sky Group. The team … leadership teams and external partners during high-pressure situations, ensuring incidents are managed consistently, communications remain clear, and business priorities are understood throughout the incident lifecycle. Beyond managing live incidents, the team plays a significant role in continual service improvement. Group Incident Managers analyse incident trends, identify ...

track findings and actions to closure Test and validate impact tolerances, analyze results and produce remediation plans Develop, test and refine Business Continuity Management, Incident and Crisis Management, and Incident Response Plans Coordinate scenario testing, stress testing and crisis simulations Monitor regulatory developments and translate requirements … operations, IT and business stakeholders Deliver operational resilience awareness training and communications Maintain IBS and impact tolerance records, test reports, BCM/crisis/incident plans, third-party assessments, MI packs, audit evidence, incident registers and training records Requirements 4+ years of experience in managing business continuity ...

better user experience. Information Security (InfoSec) - InfoSec prevents, detects, responds, and mitigates cybersecurity risk, protecting EY and client data, and our information management systems. The opportunity The Cyber & Investigative Services (CIS) Senior Cyber Incident Response Coordinator will exercise exemplary incident management techniques to coordinate incident … cybersecurity events or incidents stemming from suspected threats on a global scale. Candidates for the role must have an exceptional comprehension of cybersecurity incident response plans and coordination of activities, establish and foster relationships on a global scale, and have superb verbal and written communication skills. Additionally, candidates must ...

better user experience. Information Security (InfoSec) - InfoSec prevents, detects, responds, and mitigates cybersecurity risk, protecting EY and client data, and our information management systems. The opportunityThe Cyber & Investigative Services (CIS) Senior Cyber Incident Response Coordinator will exercise exemplary incident management techniques to coordinate incident response … cybersecurity events or incidents stemming from suspected threats on a global scale. Candidates for the role must have an exceptional comprehension of cybersecurity incident response plans and coordination of activities, establish and foster relationships on a global scale, and have superb verbal and written communication skills. Additionally, candidates must ...

enablement role, focused on ensuring new suppliers can successfully operate within an established security operating model. You'll work closely with security, service management, and transition teams to align suppliers to existing processes, controls, governance requirements, and operational standards. This role is ideal for someone with a strong background … security governance, GRC, supplier management, and security process integration. Key Responsibilities Supplier Onboarding & Process Integration Develop structured onboarding packs covering security processes, policies, governance requirements, and reporting obligations. Define supplier roles, responsibilities, and interaction models. Act as the central point for integrating suppliers into an established security framework. Ensure ...

better user experience. Information Security (InfoSec) - InfoSec prevents, detects, responds, and mitigates cybersecurity risk, protecting EY and client data, and our information management systems. The opportunity The Cyber & Investigative Services (CIS) Senior Cyber Incident Response Coordinator will exercise exemplary incident management techniques to coordinate incident … cybersecurity events or incidents stemming from suspected threats on a global scale. Candidates for the role must have an exceptional comprehension of cybersecurity incident response plans and coordination of activities, establish and foster relationships on a global scale, and have superb verbal and written communication skills. Additionally, candidates must ...

Lead the day-to-day management, reliability and continuous improvement of ITRS’ Analytics SaaS platform Provide technical leadership for a hands-on SaaS engineering team Set standards, coach engineers and build a culture focused on ownership, automation and reliability Work directly with engineers on production issues, Kubernetes troubleshooting, incident response, deployment automation, observability, capacity management and service resilience Drive automation to reduce manual intervention, operational toil and human hand-offs Explore and adopt Agentic AI and intelligent automation for operational decision support, incident triage, runbook execution, knowledge retrieval, change preparation and service management Own SaaS ...

Hybrid/London - 1-2 days per week on site We are seeking an experienced Service Manager/Change Manager to oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible for ensuring service stability, SLA compliance, operational excellence … effective change governance across application and infrastructure environments. The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management, CAB governance, service reporting, major incident management, and continuous service improvement. Key Responsibilities Change Management Govern the ITIL Change Management process across applications ...

Support Engineer/Service Desk Analyst will also manage competing ticket priorities, provide regular customer updates and maintain high-quality ticket information while following Incident Management, Service Request Fulfilment, Change Management and Problem Management processes within an ITIL framework. DUTIES Your duties as the IT Support … required. Client-Facing Service: Maintain a visible presence at client sites and professionally promote the value of the onsite support service. Ticket and Priority Management: Manage your call queue effectively, regularly reviewing priorities and balancing competing demands to maintain strong productivity. Customer Communication: Provide customers with regular updates through ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

Specialist – Incident Management, Security Monitoring, Public Sector SC Cleared, Remote, 850Are you an experienced Cyber Security Operations Centre (CSOC) professional with a strategic mindset and a passion for safeguarding critical systems? We are seeking a highly skilled SOC Manager with SC clearance to lead and shape our cyber … capabilities for a prestigious public sector client. If you thrive in a dynamic environment, excel at managing teams, and possess a deep understanding of incident management and threat intelligence, this is your opportunity to make a tangible impact.As SOC Manager, you will define and lead the delivery ...

Morgan Stanley Investment Management Operations is seeking a proactive Transaction Management leader to join the Public Markets Middle Office and provide high-touch operational partnership to Portfolio Managers and Traders. This role serves as a day-to-day point of contact for front office stakeholders, ensuring smooth front … will help drive the Trade Support coverage model, act as a key escalation point for front office stakeholders, and lead continuous improvement across controls, incident management, and operational resilience. You will also contribute to procedures, governance forums, and change initiatives to ensure consistent execution and a strong risk ...

risk, manage supplier relationships and ensure the service continues to meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams and senior stakeholders within a complex and highly secure environment. … together performance, risks, roadmap priorities, service improvements and readiness for live service Maintain oversight of incidents and problems affecting the service, working closely with Incident and Problem Management teams to drive resolution and address root causes Act as an escalation point for significant operational issues Identify opportunities ...

risk, manage supplier relationships and ensure the service continues to meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams and senior stakeholders within a complex and highly secure environment. … together performance, risks, roadmap priorities, service improvements and readiness for live service Maintain oversight of incidents and problems affecting the service, working closely with Incident and Problem Management teams to drive resolution and address root causes Act as an escalation point for significant operational issues Identify opportunities ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business withinnovation as a core part of our ethos to give consumers … work in tribes and squads that focus on specific products and projects. About the role J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio of wealth products built on a common Investment Platform. We are seeking a Head of Production Management ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … work in tribes and squads that focus on specific products and projects. About the role: J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio ofwealthproducts built on a common Investment Platform. We are seeking a Head of Production Management to lead ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … work in tribes and squads that focus on specific products and projects. About the role: J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio ofwealthproducts built on a common Investment Platform. We are seeking a Head of Production Management to lead ...

data centers, this is the challenge you've been looking for. Key job responsibilitiesKey job responsibilitiesTeam Leadership & Development: Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor and develop employees at all levels, including managers. Operational Excellence: Ensure operation and maintenance … electrical, and controls systems for AWS data centers, including preventive maintenance, corrective maintenance, and change management. Maintain 100% service uptime across your cluster. Performance Management: Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage all facility-related repairs ...

banking powered by modern technology.Job PurposeThe Cyber Operations & 3rd-Party Security Manager is responsible for the Bank's cyber security operations, threat detection, incident response, vulnerability management and 3rd-party cyber risk management capabilities. The role ensures that cyber threats, vulnerabilities, supplier risks and security events … supporting the confidentiality, integrity and availability of the Bank's information assets and services.The role leads the operational execution of the Bank's Cyber Incident Response Plan (CIRP), manages relationships with security service providers, and provides oversight of cyber risks arising from suppliers, outsourced services and 3rd parties.To place ...

analyse the vast amount of data generated by banks and financial institutions. As Director of Platform Engineering, you will: Lead the day-to-day management, reliability and continuous improvement of ITRS’ Analytics SaaS platform, with a strong focus on Kubernetes-based services, cloud-native operational excellence and measurable service … operating culture focused on ownership, automation, reliability and continuous improvement. Remain highly hands-on, working directly with engineers on production issues, Kubernetes troubleshooting, incident response, deployment automation, observability, capacity management and service resilience. Drive the evolution of SaaS engineering towards a more automated model, reducing manual intervention, operational ...

opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.## ## The RoleThe Service Management group resides within the Technology Operations function within Refinitiv. It provides operational end-to-end service ownership and support, and manages incident, problem … change management processes. The Service Manager (SM) is accountable for service management throughout the service lifecycle and for providing expert input into incident resolution, problem management and change planning. They will focus on the customer experience, ensuring that providers and capabilities meet agreed levels. They will ...

engineering solutions that make Cboe's operational environment faster, smarter, and more resilient. The Operational Resilience Engineer designs and builds automated workflows across incident management, BCP/DR, change management, and compliance evidence collection. They integrate operational systems, develop AI-assisted workflows, and create self-service tooling … implementing recommendations for improvementSupporting governance, monitoring, and reporting of operational resilience by: Preparing regulatory self-assessments for operational resiliencePreparing regular reports for senior management and board committeesMaintaining operational resilience management informationSupporting the analysis of test results and tracking/reporting remedial actionsBuilding and engineering resilience infrastructure, including: Building ...