1 to 25 of 224 Incident Management Jobs in London

Life on the team As the Cyber Incident Readiness Lead, you will shape and define how Computacenter responds to and prepares for cyber incidents. This role is responsible for building, maintaining and evolving the end-to-end security incident management framework, alongside owning a structured security incident exercise programme that ensures the organisation is ready to respond when it matters. You will own how Security Incident Management operates across Cyber Security, ensuring the framework is clear, effective and continuously improved, from triage through to response and testing. This includes designing and running realistic incident ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

customer within the organization while providing operational leadership and proactive account management. The role combines customer engagement, service delivery oversight, operational analysis, incident management, and continuous improvement to ensure business outcomes are achieved. Based full-time at the customer's East Finchley office, the SDM serves … dedicated partner to the customer, providing day-to-day leadership and coordination across support, engineering, suppliers, and service management teams. The SDM is expected to identify opportunities to improve performance, reduce operational risk, and support contract growth and retention initiatives. Key Responsibilities Customer Relationship Management Serve ...

Cyber Response Services (CRS) Team within our Cyber Advisory practice. Your specific focus will be in the domain of reactive digital forensics and incident response (DFIR) acting as a case manager on medium to large cases. This is a hands‐on incident response role and an opportunity … through a range of security certifications. In this role we are looking for a person who can demonstrate strong technical background, experience in incident response and digital forensics and is looking to grow into an incident response leadership role as part of a growing team. You will ...

Wolviston Management Services are proud to be supporting our client in the recruitment of a Desktop Support Analyst on a 12-month fixed-term contract, with the potential for extension. Job Overview The Commercial Desktop Support Analyst provides business-critical desktop support for Commercial traders, schedulers, and operations teams … Participate in 24x7 on-call, shift-based, and follow-the-sun support with Houston, London, and Singapore teams, ensuring clear handoffs and timely escalation. Incident ownership: Manage incidents, service requests, and escalations through closure while coordinating with infrastructure, network, security, application, and vendor teams. Endpoint lifecycle support: Support workstation ...

organisation’s infrastructure and applications by proactively identifying, assessing, and remediating security vulnerabilities* Accountable for defining, leading and governing the Change and Release Management strategy across the enterprise translating business strategy into technological action by ensuring digital transformation efforts are stable* Accountable of leading the strategic direction of Incident, Problem and Event Management to maintain operational resilience* Provide leadership and insight on future tooling, technologies, promoting adoption of these within regions to support the ongoing modernisation of the Technology Resilience and Production Operations enterprise function* Own and manage cost and feasibility while planning and delivering Technology Resilience ...

improvement and drive remediation through to completion. You'll act as the technical authority for security assurance, providing oversight across identity and access management, vulnerability management, cloud security, endpoint protection, incident management, logging and monitoring, ensuring security controls are effective, measurable and continuously improving. This … Information Security, Security Assurance, IT Audit or Cyber Risk within a regulated finance environment You have a deep understanding of security control frameworks, risk management and governance You have experience managing internal and external security audits, client due diligence and regulatory assessments You have a good knowledge of cloud ...

inclusive work environment throughout our organisation. We embrace all types of diversity. The Enterprise Operational Resilience team is seeking an Associate Director, Crisis Management & Scenario Testing, to support the execution and continuous enhancement of WTW's global crisis management and scenario testing capabilities. The successful candidate will play … critical role in maintaining operational readiness across the organisation by coordinating crisis management activities, supporting major incident response efforts, managing scenario testing programmes, and driving remediation and continuous improvement initiatives. The role will work closely with business, technology, cyber security, operational risk, business continuity and third-party management ...

with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...

activities. Work closely with operational resilience, risk, technology and business teams to ensure a joined-up approach across the resilience lifecycle. Support crisis and incident management activities, including participation in an out-of-hours on-call rota when required. Skills & Experience Required Proven experience in an Operational Resilience … Strong knowledge of Operational Resilience frameworks, scenario testing and regulatory expectations. Experience delivering resilience testing programmes across business and technology functions. Familiarity with Crisis Management, Incident Management and Business Continuity planning. Good understanding of UK regulatory requirements, including PRA/FCA Operational Resilience guidance. Exposure to DORA ...

strategy, modernise current collaboration tools and to enhance the employee experience of the working environment* The role holder will lead the strategic direction, implementation, management and support of these critical digital workplace products to optimise solutions including the performance and associated costs whilst ensuring reliable and secure digital workplace … Investment* Ensure relationships with EMEA Technology functions and business clients are actively managed to fully deliver to business requirements**Operational Excellence, Platform and Product Management and Governance**Operations* Owns the design, development, and day-to-day operation of digital workplace technologies, including Modern Workplace (Teams, SharePoint, OneDrive), VDI (Citrix ...

client, a leading banking and financial services organisation, is seeking an Information Security Officer to support the ongoing development and management of its Information Security and Cyber Security framework. The successful candidate will play a key role in cyber risk management, security governance, policy management, audit support … penetration testing, ethical hacking exercises, and cyber security reviews. Support internal audits, external audits, regulatory reviews, and security assurance activities. Prepare risk assessment reports, management information, and Key Risk Indicator (KRI) dashboards for senior stakeholders. Ensure compliance with relevant Information Security policies, regulatory requirements, and internal governance standards. Support ...

respected organisation operating within theregulated financial services sector. Reporting into the Head of Risk &Compliance, you will take ownership of the operational resilience and incidentmanagement framework, ensuring the organisation remains resilient in the faceof a wide range of disruptions, from major operational incidents and cyberevents through to third-party … business continuity challenges. The successful candidate will play a key role in shaping resilience strategy, delivering testing and exercising programmes, supporting incident response activity and providing expert advice to senior stakeholders across the business. This role offers significant visibility, exposure to executive-level decision-making and the opportunity ...

platforms and CI/CD pipelines to ensure secure, automated and frequent software delivery, enhancing developer velocity and operational efficiency* Accountable for providing environment management and control. Own and govern the lifecycle, stability, and compliance of all non-production and production technology environments, ensuring controlled, secure, and optimised usage … business demand, risk standards, and platform strategy* Define and enforce environment strategy, implement strict access control and segregation policies ensuring environment readiness with release management timeline* Provide leadership and insight on future Platform Engineering and Product technologies and adoption of these across multiple regions and business lines to support ...

technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised … deliver to written requirements Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Communicates professionally and effectively, through verbal and non-verbal methods with business ...

other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

assist in the creation of merged documents, mailing lists, labels, hyperlinks, and fillable forms. Assist with the creation of spreadsheets and presentations. Adhere to incident management, change management and knowledge management processes and best practices. Ensure effective incident lifecycle management by carrying out comprehensive … where required. Ensure end users are kept up to date with progress on their incidents and requests using effective communication and keeping the Service Management System up to date. Must also track multiple similar incidents and be able to identify and initiate Major Incidents, communicating these to IT colleagues ...

character, perspective, and passion for achieving great things in the world are equally as important to us. Job Description Mandatory Skills: Observability, Resiliency, Service Management, Reliability, Performance engineering, Scalability, release management, Cloud cost management. Role Description Skills: ROLE PURPOSE Lead the Site Reliability Engineering practice, driving the transformation … reliability. Own the definition and enforcement of non-functional requirements (NFRs) using FMEA-based resiliency frameworks, and champion observability, self-healing automation, automated incident management, and database operations automation. Ensure systems are resilient, performant, cost-optimised, and continuously improving. KEY RESPONSIBILITIES Define and enforce non-functional requirements (NFRs ...

with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with … domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support ...

with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with … domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support ...

This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives … Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead ...

This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives … Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead ...

services are **clearly defined, documented, and aligned to operational delivery expectations*** Drive service improvement plans based on performance trends and service breaches**Major Incident & Problem Management*** Lead all **Major Incidents (P1/P2)** impacting Trading Infrastructure* Coordinate cross-functional teams and manage stakeholder communications* Drive **rapid time … restoration** and minimise business impact* Ensure **post-incident reviews (PIRs)** are completed, published, and tracked* Champion **Problem Management** including root cause analysis and systemic fixes**ITIL Framework Governance**Own and govern the **ITIL operating model** across:* Incident* Problem* Change* Configuration* Service Request* Ensure alignment with **Group Technology ...

daily stand-ups and keeping sprints on track Keeping up-to-date documentation in the JIRA & Confluence tools Taking part in SRE Incident Management processes Acting as a key Incident Commander within the Incident Management process Taking part in SRE On Call Ensuring a focus ...

seeking an experienced Head of IT Service Management (ITSM) to lead and evolve the organisation's IT service delivery function, ensuring the highest levels of operational excellence, service quality, and customer satisfaction. The successful candidate will be responsible for defining and implementing ITSM strategies, frameworks, and best practices across … business, leveraging platforms such as ServiceNow and Jira to drive service improvement, incident management, change management, problem management, and service request processes. This role requires a strategic leader who can align IT services with business objectives, establish governance frameworks, monitor service performance through KPIs and SLAs ...