1 to 25 of 284 Incident Management Jobs in London

Product Quality and Support Strategist, Alerting and Incident Management About The Position Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring … and reducing observability spending by up to 70%. We seek a Quality and Support Strategist professional who ensures that the Coralogix Alerting and Incident Management Platform and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You … will be responsible for enhancing customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge base, identifying common usage issues, and creating solutions that establish the Alerting and Incident Management Platform's capabilities More ❯

unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Incident Response team is a global 24/7 team responsible for driving incident response and management from detection to resolution. Stripe is … the forefront of ensuring we keep it that way - working hand-in-hand with Reliability Eng and across the Tech Org. This team of incident response managers (IRM) is defined by our sense of ownership and how we drive incidents to resolution - marshaling the necessary cross-functional resources to … and anything that significantly impacts the users of our products. The team is user-first and ensures appropriate external communications from Stripe and senior management to keep our users informed of disruption to their experience of Stripe. The team is highly skilled in incident troubleshooting, program management More ❯

Bilingual Incident Management Engineer (E2M) - English & Japanese speaking, Incident Detection and Response Job ID: AWS EMEA SARL (UK Branch) Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe … products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The Escalation and Event Management (E2M) team is part of the broader AWS Support organization and is dedicated to managing critical escalations, customer facing communications, and handling large-scale … customer impacting events. E2M's purpose is to drive operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen More ❯

our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive. Location: London Job Title: Incident Manager - Barclays JOC To aid in the protection of Barclays operations through the reduction in the number of preventable incidents and to reduce incident impact through improvement of incident mitigation measures. The Incident Manager will be based within the Joint Operations Centre (JOC) in London and manage the ISS operational teams response to an Operational Facilities Incident which could potentially impact on Barclays through financial, regulatory or reputational damage. Main … purpose of the position : Working with a leading Global Bank we are changing the way we manage and report Incidents. As the ISS Incident Manager you will be part of a team of 4 working a 24/7 365 shift. Reporting to the Incident Management Team More ❯

Altum Consulting are working with a global entertainment company to recruit an Incident Management Analyst based in Central London. This role will be for an initial 12-month FTC . Applying candidates must be on a short notice period. Incident Management Analyst role: Incident management … documents adhere to established guidelines and best practices Reporting and data analysis Liaising with finance, cybersecurity and other teams Continuous process improvement As an Incident Management Analyst you'll be/have: Bachelor's Degree (Accounting/Finance/Cybersecurity/Data Science etc.) Experience in an identity More ❯

Work Arrangement: Hybrid Award-winning financial institution is seeking a Senior Technical Operations Specialist/Service Delivery Manager to oversee Service Delivery, Incident Management, Change Management, and Vendor Management. The successful candidate will ensure the smooth delivery of IT services across Europe and coordinate incident, change … and vendor management activities. Knowledge and Skills Extensive incident management experience in an investment banking environment. In-depth knowledge of ITIL processes. Experience in vendor management, including onboarding, contract negotiation, and supplier reviews. Strong understanding of DORA (Digital Operational Resilience Act) and regulatory requirements. Excellent written … and verbal communication skills. Good understanding of change management processes within IT. Ability to collaborate effectively across teams. Responsibilities Manage two London-based administrators. Handle ordering and invoice payments. Coordinate incident management communications within the UK and Europe, focusing on DORA compliance. Produce monthly incident management More ❯

We are seeking a strategic and technically hands-on Product Quality & Support Strategist to help scale a cutting-edge Alerting & Incident Management Platform. This is a pivotal role focused on improving customer experience, reducing engineering disruption, and enhancing the platform’s overall product quality and technical impact. You … or a related technical field 5+ years of hands-on software/infrastructure engineering experience, especially with DevTools or Infrastructure Engineering Strong knowledge of incident management, alert routing, on-call workflows, and incident response strategies Experience working with or supporting SaaS-based observability or incident management … Hands-on experience with tools like PagerDuty, OpsGenie, ServiceNow, CloudWatch, Chronosphere, or similar Understanding of SLA/SLO implementation and performance tracking Exposure to incident management frameworks, automated remediation, and runbook automation Background in DevOps or SRE culture and tooling Prior people leadership or mentorship experience is a More ❯

We are seeking a strategic and technically hands-on Product Quality & Support Strategist to help scale a cutting-edge Alerting & Incident Management Platform. This is a pivotal role focused on improving customer experience, reducing engineering disruption, and enhancing the platform’s overall product quality and technical impact. You … or a related technical field 5+ years of hands-on software/infrastructure engineering experience, especially with DevTools or Infrastructure Engineering Strong knowledge of incident management, alert routing, on-call workflows, and incident response strategies Experience working with or supporting SaaS-based observability or incident management … Hands-on experience with tools like PagerDuty, OpsGenie, ServiceNow, CloudWatch, Chronosphere, or similar Understanding of SLA/SLO implementation and performance tracking Exposure to incident management frameworks, automated remediation, and runbook automation Background in DevOps or SRE culture and tooling Prior people leadership or mentorship experience is a More ❯

We are seeking a strategic and technically hands-on Product Quality & Support Strategist to help scale a cutting-edge Alerting & Incident Management Platform. This is a pivotal role focused on improving customer experience, reducing engineering disruption, and enhancing the platform’s overall product quality and technical impact. You … or a related technical field 5+ years of hands-on software/infrastructure engineering experience, especially with DevTools or Infrastructure Engineering Strong knowledge of incident management, alert routing, on-call workflows, and incident response strategies Experience working with or supporting SaaS-based observability or incident management … Hands-on experience with tools like PagerDuty, OpsGenie, ServiceNow, CloudWatch, Chronosphere, or similar Understanding of SLA/SLO implementation and performance tracking Exposure to incident management frameworks, automated remediation, and runbook automation Background in DevOps or SRE culture and tooling Prior people leadership or mentorship experience is a More ❯

The Spotify Security team is looking to enhance our incident response capabilities with a hardworking and collaborative security engineer focused on incident management. If you thrive under pressure and enjoy working with partners across the company to improve our containment and response efforts, then apply now! Locations London … Stockholm What You'll Do Drive continuous improvement of Spotify's security incident management process, identifying areas for enhancement and implementing changes. Collaborate with compliance teams to ensure incident processes meet all regulatory requirements while remaining lean and adaptable. Utilize security technologies (e.g., SOAR, SIEM), communication platforms … train responders on their use. Develop automation and response capabilities to speed up investigation and response, leveraging our defender's advantage. Coordinate scheduling for incident managers and responders to ensure coverage and readiness. Create and deliver training programs for incident responders to maintain high incident readiness. Participate More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

We have a fantastic opportunity for a talented individual to join Marsh in our Cyber Claims and Incident Management team in London. This is a hybrid role that has a requirement to work three days per week in the office. The role: Cyber Claims Advocate Marsh is seeking … a dedicated Cyber Claims Advocate to join our dynamic Cyber Claims and Incident Management Team. This is an exciting opportunity for Claims Specialists or individuals with 1-3 years of experience in Cyber Claims to enhance their career in a fast-paced environment. This role offers the opportunity … and excess insurers, advocating for clients through submissions and escalation meetings as necessary. Respond to client and broker queries regarding policy coverage and cyber incident response pre-incident/loss. Assist in managing vendor relationships and creating visually appealing content and presentations. What you need to have: Advanced More ❯

Company: Marsh Description: We have a fantastic opportunity for a talented individual to join Marsh in our Cyber Claims and Incident Management team in London. This is a hybrid role that has a requirement to work three days per week in the office. The role: Cyber Claims Advocate … Marsh is seeking a dedicated Cyber Claims Advocate to join our dynamic Cyber Claims and Incident Management Team. This is an exciting opportunity for Claims Specialists or individuals with 1-3 years of experience in Cyber Claims to enhance their career in a fast-paced environment. This role … and excess insurers, advocating for clients through submissions and escalation meetings as necessary. Respond to client and broker queries regarding policy coverage and cyber incident response pre-incident/loss. Assist in managing vendor relationships and creating visually appealing content and presentations. What you need to have: Advanced More ❯

effectively, aligning with business needs, adhering to best practice guidelines, and continually improving service quality. The primary focus of this role will be on Incident Management, Service Request Management, Change Enablement, and Problem Management, with the intention to expand into other practices as the function matures … and grows. This role will report to the ITIL Process Manager. Roles and Responsibilities 1. Incident Management: o Document and maintain all policies and processes related to Incident Management. o Identify and categorise incidents, determining their impact and urgency. o Lead IT teams in addressing and resolving … incidents, ensuring timely restoration of normal operations. o Manage the flow of information during an incident, keeping stakeholders informed and collaborating with various teams. o Identify and escalate incidents that require higher-level attention. o Work towards the final resolution of incidents, ensuring they are closed, and lessons learned More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

to Cybersecurity and requires a broad understanding of security controls and their effective implementation within corporate environments. The role will also require good relationship management skills across the assigned region/sub-region to enable business adoption. As a Director within the Regional Security Office (RSO) service you will … have effective relationships with senior leadership to support the delivery of the regional/sub-regional business goals and operate an effective security risk management regime against an agreed security risk mitigation strategy. As the trusted security lead, the role will present to local leaders, regulators and clients as … needed. Prior experience of regulatory management is required. This is a highly visible role within Aon to be able to embed effective security controls at scale within the firm. We are looking for you to bring new ideas and a commitment toward continual learning. You will stay actively engaged More ❯

About incident.io incident.io is an incident management platform that helps companies when things go wrong. Whether they're site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how … challenges, then design customized solutions that address them leveraging incident.io . Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices. Identify gaps and improvements in the current sales process to speed up sales cycles, develop collateral to help … role, preferably in B2B SaaS. Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology, but also incident management, and our customers and personas. Excellent communication and relationship-building skills , with experience explaining complex topics in a clear manner, and presenting More ❯

Analyse current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

Analyse current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

recovery, and continuous improvement of Lloyds Banking Group's Public Cloud services across Microsoft Azure and Google Cloud Platform. The role ensures that robust incident management, problem management and risk governance practices are embedded, with a clear focus on minimising customer impact, reducing service risks, and driving … at the heart of Public Cloud service operations and ensuring alignment to regulatory expectations. Key Responsibilities Proactively manage the end-to-end availability and incident recovery strategy for Public Cloud products and services, ensuring efficient execution of incident, problem, and risk management processes. Drive proactive problem management by leveraging incident analytics, service monitoring, and trend identification to mitigate risks before they impact service availability. You will ensure continuous visibility of service health through proactive monitoring and actionable MI, enabling early risk identification and preventative action. With strong communication skills, you will engage confidently with stakeholders More ❯

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value" Business Analysis Gathering and documenting customer functional and More ❯

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value" Business Analysis Gathering and documenting customer functional and More ❯