151 to 175 of 498 Incident Management Jobs in London

take your career wherever you want it to go. Join EY and help to build a better working world. Director – DSO – UK Data Incident Investigations Strategic Lead About EY: At EY, we are committed to building a better working world. EY is looking to strengthen its enterprise data incident handling and investigation capability to improve consistency, speed and governance in suspected data incident triage and investigation. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting-edgesecurity transformation programs and services. The opportunity: As a director, you will lead ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

commodity hosting, internal IT, and end-user environments across all portfolio companies. Owns cloud and hosting strategy in conjunction with Head of Infrastructure — central management of Azure cost optimisation, reserved instances, and FinOps discipline. Security Operations Owns security operations implementation end-to-end; liaises with DevSecOps and the CISO … provides governance counterbalance. Manages joiner/leaver management and identity/access management across the estate, informed by the CISO on policy. Resilience & Continuity Accountable for DR planning, backup testing, and BCP across the portfolio. Senior escalation point for incidents, infrastructure risk, and business continuity across the group. ...

stack, including Zscaler, EDR, SIEM and vulnerability management. The Opportunity As Senior Cyber Security Engineer, you’ll take ownership of CyberArk and privileged access management solutions throughout their lifecycle—from initial discovery and architecture through to deployment, integration and ongoing optimisation. You’ll act as the senior escalation point … central role in strengthening clients’ security environments by: Owning the design, deployment and operation of CyberArk solutions across managed client environments. Managing vaulting, session management, secrets management and privileged threat analytics. Designing PAM onboarding programmes covering discovery, scoping, policy design and rollout. Integrating PAM with Entra ID, conditional ...

summary The Senior Server Engineer will be part of a team responsible for the operational management of hybrid cloud services including hyperconverged infrastructure, spanning multiple on premises datacentres as well as third party cloud vendors. The team is also responsible for many traditional bare metal services located across … required, as well as communication of complex technical tasks to non-technical colleagues and customers. Occasional requirement to provide team leadership when line management is on leave, as well as leadership in ITIL processes such as Change Management, Major Incident Management and Problem management. Main duties ...

Delivery Lead–Private Markets & Investment AnalyticsApply: London, United Kingdom: Full time: Posted Today: R157236**About Northern Trust** As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations … private markets. Serving foundations, endowments, pension funds, sovereign wealth funds, family offices, and asset managers, IPS delivers investment reporting, performance and risk analytics, data management, and operational support through a blend of Northern Trust proprietary technology and specialist third-party solutions. By integrating data, analytics, and workflows into ...

Grade: Upper DSalary: £67,001-£74,000 dependent on location and termsJob PurposeThis is a critical business focused role. Responsible for the leadership and management of the SIA’s ICT operational technology area. Reporting into the Deputy Director of Technology, Data and AI you are responsible for implementation … efficiency, effective change and the right operating model for technology aligned to the SIA’s Data & Digital Strategy and change programme goals* Standard service management routines (following good industry practice)* Tight control including incident management, improvements in change/problem resolution and architectural traps which may need ...

solutions. Develop and implement self‐healing automation for recurring failures. Service Operations & Support (Managed Services) Provide L2/L3 support aligned with ITIL practices (incident, problem, change management). Participate in on‐call rotations and handle critical incident response. Maintain detailed SOPs, runbooks, knowledge‐base articles … debugging, data validation, and optimization; experience with Azure SQL DB or SQL Server; familiarity with data modeling concepts and warehouse performance tuning. Support & Incident Management – Strong troubleshooting and analytical skills for root cause analysis; exposure to ITSM tools such as ServiceNow and Jira. Preferred Qualifications Microsoft Certifications (e.g. ...

Director of Enterprise Technology Services owns the strategy and execution of these foundational services globally whilst collaborating with local teams: Corporate Network, Service Management (ITSM tools & process) and Service Desk, On-Premises Infrastructure, and Digital Workplace (M365 and Intune/laptop provision). This is a hands‐on leadership … consistency across a historically distributed estate. Oversee the strategy for network resilience and disaster recovery planning, minimising business disruption from outages or incidents. Service Management & Service Desk Own the global ITSM strategy — tooling, process and governance — covering incident, problem, change, request and knowledge management. Lead the standards ...

evolve container-based platforms using Kubernetes and Docker Define and maintain platform standards, patterns, and best practices Own Platform Reliability, Security & Performance Lead incident response, root cause analysis, and platform improvements Implement robust monitoring, observability, and alerting strategies Drive security improvements aligned to ISO27001, SOC2, and modern SDLC practices … alerting tools Security & Compliance Practical experience implementing ISO27001 and SOC2 controls Knowledge of OWASP methodologies and secure development lifecycle practices Experience with vulnerability management, PAM, secrets management, and secure access Platform & Operations Excellence Experience running and scaling highly available SaaS platforms Strong understanding of SRE, incident management ...

business and our customers. In the short to medium term, your focus will be on improving operational security capability - enhancing detection and response, incident management, vulnerability management and cloud security operations. As these capabilities mature, you’ll increasingly focus on security engineering and architecture; designing scalable security … this role you will: Manage, build and mature our Security Operations capability (short to medium term) Own and continuously improve security monitoring, detection and incident response capabilities across our cloud, endpoint and SaaS environment. Build, tune, and maintain high-quality detections, reducing alert fatigue while increasing confidence that meaningful ...

summary The Senior Network Engineer will be part of a team responsible for the operational management of corporate and primary care networks spanning multiple on premises datacentres as well as many sites across the NHS North East London ICB region. This role is a highly skilled technical role, requiring … required, as well as communication of complex technical tasks to non-technical colleagues and customers. Occasional requirement to provide team leadership when line management is on leave, as well as leadership in ITIL processes such as Change Management, Major Incident Management and Problem management. Main duties ...

quality assurance. Additionally, it serves as a second-line capability by defining policies, procedures, and methodologies for Operational Resilience and Third-Party Risk Management (TPRM). As a Associate - Operational Resilience, you will support the enhancement of the Bank’s resilience framework by validating continuity structures and providing assurance … protective environment. You will assist in conducting the annual cycle of Operational resilience, Business Continuity Management (BCM) and crisis management activities. You will work with different business stakeholders to ensure Business Continuity Plans (BCPs) and Impact Tolerances (ITOLs) are practical, effective and aligned with regulatory and Operational Resilience ...

testing. Improve deployment safety, release readiness and operational readiness for customer-facing digital services. Apply SRE principles pragmatically to improve availability, recoverability, monitoring and incident learning. Strengthen monitoring, logging, tracing, alerting and service-health dashboards across digitally connected workloads. Reduce single points of failure and improve failover, degradation handling … recovery testing. Embed reliability, security, performance and operational-readiness expectations into engineering delivery. Support major incidents, post-incident reviews and root-cause analysis, ensuring improvement actions are owned and delivered. Use DORA, availability, recovery and operational metrics to identify risks and evidence progress. Enable practical AI adoption across ...

Divisions, it fosters cross-functional collaboration around a shared client-centric vision.As part of the Global PMO, you will lead key global client data management initiatives, partnering with Business, IT, Legal, Security, Data Governance and external partners to drive scalable, compliant and client-focused solutions. You will play … data governance, data quality, privacy and client data capabilities while ensuring alignment across a complex global organisation.This role requires strong expertise in client data management, stakeholder engagement, governance and project delivery within an international matrix environment.Reports to: Head of Global PMO – PioneerKey ResponsibilitiesClient Data Management & GovernanceAct ...

Azure Data Factory, Azure Databricks, Azure Data Lake, Azure SQL and Azure Synapse. You'll combine deep Azure Data Platform knowledge with leadership, stakeholder management and project delivery experience, helping shape the organisation's data strategy and ensuring its data platforms provide secure, reliable and scalable foundations for Business … Data Lake, Azure SQL and Synapse while ensuring solutions are scalable, secure, supportable and cost-effective. You'll also oversee platform performance, monitoring and incident management, lead migrations and platform upgrades, and promote best practice across Data Architecture, Azure DevOps, CI/CD, Data Governance, Data Quality ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … daily operations of a fast-paced, mature Service Desk supporting 400+ end-users. Own the triage process, driving immediate improvements to first-contact resolution, incident management and ticket routing. Oversee first-line support operations, taking direct responsibility for incident resolution, and reporting and monitoring SLA performance. Manage ...

supporting the firm's engineering, trading, data and corporate technology platforms. The position drives automation, infrastructure-as-code adoption, operational simplification and technology lifecycle management, enabling Platform Engineering to provide stable foundations for application delivery, data platforms, AI workloads and business‐critical services. Main Responsibilities Lead the Platform Operations … team responsible for compute, virtualisation, storage, backup, network services, operating systems, patch management and core infrastructure platforms. Own operational performance, availability, capacity and resilience of infrastructure services across on‐premise, co‐located and cloud‐hosted environments. Establish infrastructure standards, operational procedures and engineering practices that promote automation, repeatability ...

high-performing platform capability that underpins critical banking services, supporting operational resilience and regulatory compliance. The role leads the transition from traditional infrastructure management to a platform-centric, product-led operating model, integrating platform engineering, DevOps, Site Reliability Engineering (SRE), and Network Operations (NOC) to enable scalable, automated … managing service-level objectives (SLOs), error budgets, and proactive reliability engineering across critical services. Ensure end-to-end service reliability and resilience, including capacity management, availability, performance, and disaster recovery, aligned to operational resilience requirements for banking services. Lead Network Operations and Infrastructure Operations (NOC), ensuring 24/ ...

meetings occurring across the meeting rooms/event spaces by fulfilling staffing requirements, certifying equipment health, managing costs and overlooking onsite activities. Key Responsibilities Management: Direct management of onsite technician (s) and cover technicians. Service Improvements - work with the Client to identify service improvements. Incident management … client's internal processes. Discipline - maintain an organised and professional environment where the team are managed to meet and exceed client standards. Performance Management - regular 1 to 1 meetings with direct reports, performance improvement plans if required. Staff Development - skills matrix, training requirements. Daily workload management and allocation ...

times per month). Essential Skills and Experience AWS and Microsoft Azure: Deep hands-on expertise across both platforms, including architecture, cost management, and security best practices. On-premises/VMware: Proven experience designing and operating hybrid cloud environments. Containers and Orchestration: Expert-level knowledge of Docker and Kubernetes … security-cleared or regulated environments (SC/DV). Relevant certifications (e.g. AWS Solutions Architect, CKA, Azure DevOps Expert). Strong communication and stakeholder management skills, with the ability to present complex technical concepts clearly. Experience contributing to or leading incident management and post-incident review ...

Response Team (CERT) operations, providing both strategic direction and technical guidance for complex cyber security incidents. Own and continuously improve the end-to-end Incident Management lifecycle, ensuring alignment with industry best practices and organisational security objectives. Monitor, analyse, and report on key performance indicators (KPIs), metrics … incident trends to drive continual service improvement and operational effectiveness. Direct incident response activities including triage, containment, investigation, remediation, recovery, and stakeholder communications. Coordinate major incident investigations with internal teams, external forensic specialists, law enforcement, and third-party partners where required. Partner with Security Operations Centre ...

Script Includes Experience with REST/SOAP APIs, webhooks, IntegrationHub, MID Server, JSON/XML, OAuth and secure authentication Knowledge of ITSM processes including Incident, Problem, Change, Request, Knowledge, Service Catalogue and CMDB Experience across requirements, design, testing, deployment, troubleshooting, documentation and stakeholder communication ServiceNow CSA, CAD or relevant … Server JSON/XML OAuth Soft Skills Stakeholder Communication Requirements Gathering Problem Solving Documentation Certifications & Qualifications ServiceNow CSA ServiceNow CAD Industry Keywords ITSM Incident Management Change Management Service Catalogue CMDB Agile Delivery Tools & Technologies ServiceNow Salesforce Azure Active Directory #J-18808-Ljbffr ...

applications across public cloud and hybrid environments. This is a broad Platform Engineering role covering AWS, Azure, GCP, Windows, Linux, infrastructure automation, Terraform, configuration management and enterprise platform operations. Youll help design, build, automate and operate the organisations enterprise platform estate. Responsibilities include: Provisioning, scaling and optimising infrastructure across … Linux environments Supporting SQL Server workloads and enterprise application hosting Managing AWS services including S3, FSx, EBS and WorkSpaces/AppStream Developing configuration management solutions using tools such as Puppet Maintaining monitoring and observability capabilities Supporting enterprise backup and recovery platforms Building and maintaining CI/CD pipelines using ...

Marella Cruises, coordinating all teams and capabilities to keep our infrastructure, software, and applications running smoothly across the cruise business. Taking ownership of incident and problem management, you'll issue timely communications to stakeholders whilst enabling delivery teams to maintain full ownership of resolution, including out-of-hours … Maintaining a solid understanding of the application landscape and business functionality, you'll stay well connected with key SMEs and technology stakeholders to support incident response. There'll be some travel involved to support operations and experience our amazing cruise product first-hand. About You Solid experience building ...