151 to 175 of 195 Incident Management Jobs in London

driven to uplift and challenge those around them. You will provide high quality central services to the Improbable group and our network of venture businesses through the leadership and management of the IT Support, Tech Ops, and Technical Security functions. Your role will be to ensure that all company services are deployed, managed, and supported at the highest levels … implementation, and maintenance of security infrastructure, systems, and applications. Maintain security controls aligned with recognised international standards, and conduct internal and external audits. Own our service catalogue, internal processes, incident management and security controls. Manage IT budgets and ensure cost-effective allocation of technology resources and overseeing procurement. Ensure our suppliers and vendors are appropriately assessed against our … as ISO 27001:22 (preferred), NIST CSF or SOC2), including internal and external auditing. Have a track record of motivating and organising technical teams. Understand Networks, Security, Firewall, Vulnerability Management, SIEM and EDR technologies. This role would benefit from exposure to the following: Jira, Confluence, Google Workspace, Google Cloud Platform, Azure, Slack, and ITIL framework. Improbable Candidate Privacy Policy More ❯

with PagerDuty's solutions Develop and present tailored solutions that address specific customer pain points and use cases Build consensus across technical and business stakeholders to drive decisions Account Management & Growth: Create and execute "land-and-expand" strategies within newly acquired accounts Maintain high levels of customer satisfaction through consistent engagement and follow-through Identify and pursue expansion opportunities … within existing accounts Partner with customer success teams to ensure successful implementation and adoption Pipeline Management: Maintain accurate pipeline data and forecasts in Salesforce Prioritize opportunities effectively to maximize revenue potential Balance time between new logo acquisition and account expansion activities Document all customer interactions, next steps, and commitments Basic Qualifications: 2-4 years of B2B software sales experience … year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with More ❯

Desktop Support Analyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks Desktop Support Analyst/2nd Line Support Engineer to support users in the UK office. You … tickets within the ServiceNow ticketing system and liaising with infrastructure engineers or 3rd party service providers (business application related etc), overseeing fixes within ITIL methodology i.e. employing Service mgmt., Incident mgmt., Problem mgmt. and Change mgmt. principles to resolve and track issues. You will also provide some support for user of law firm focussed systems including Practice Management and Document Management systems which may include iManage, BigHand, Elite 3E, InTapp, Carpe Diem, Laserforms, DocuSign, HighQ, Workshare or similar systems. VIP Support will form a part of this role. We are searching for a Desktop Support Analyst/2nd Line Support Engineer/IT Support Analyst who has gained experience working on an SLA driven service desk More ❯

Antivirus and Anti-malware Protection Firewall compliance checks and Access Controls - regular audits of rules to ensure unauthorised access and threats are being blocked & access controls are implemented correctly. Incident Identification - helping to recognise and confirm potential incidents through alerts, logs and user reports, responding to potential security breaches or cyber-attacks. (containment, mitigating the damage, investigating root cause … hands on experience working in a similar Cyber Engineering role with a working knowledge of SonarQube, Nessus and Ivanti and a broad experience spanning Vulnerability Scanning & Reporting, Endpoint Security, Incident Management & System Hardening. Security Clearance: Must hold an active SC clearance If you're interested in hearing more about this opportunity, please submit your application. Reasonable Adjustments: Respect More ❯

the adoption of Media Support Solution (MSS) for customers with media streaming workloads, ensuring they receive specialized support tailored to their needs. Additionally, you will lead the expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactive monitoring, and operational resilience.You will … and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactive monitoring, and operational guidance. • Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences. • Data-Driven Strategy & ROI Analysis: • Analyze drivers of Enterprise Support Services adoption, identifying levers for growth and improvement. • Quantify the impact of More ❯

Head of Tech Operations Lead . The role holder will: Lead the Site Reliability Engineering (SRE) function to ensure platform stability, scalability, and performance. Own and evolve the major incident management process, including escalation, resolution, and post-mortem analysis and follow-up to closure. Drive resilience and disaster recovery strategy, ensuring regular testing and readiness across all critical … mentoring, and resource allocation to achieve team goals. Oversee technology budgets, prioritizing resources, optimizing costs, and ensuring investments support business goals while mitigating financial risks. Director Expectations Advise senior management and committees, influencing decisions and contributing to strategic initiatives. Manage resourcing, budgeting, and policy creation for a significant sub-function. Ensure compliance with policies and regulations, monitoring external environment More ❯

BBC output as well as a wide range of other production support services. This dayside role works as part of a shift-working team providing 24 hour operational support, incident management and stakeholder communication for a range of BBC platforms and services. YOUR KEY RESPONSIBILITIES AND IMPACT: The prime responsibility of the role is to provide 24/… Audition Knowledge of Apple IOS in a support environment Ability to support remote workers using a number of applications. OTHER SKILLS DESIRED: An understanding of the use of content management systems in large internet sites. Strong understanding of Intel based hardware. Knowledge and understanding of security issues in a large corporate networked environment. Knowledge of TCP/IP over More ❯

driven leader with deep technical cybersecurity expertise Proven experience managing SOC, SIEM, and SOAR operations In-depth knowledge of NIST CSF, ISO 27001, and GDPR Strong experience in cybersecurity incident management Bachelor’s degree in Cybersecurity, Computer Science, IT, or related field 10–15 years of professional experience in cybersecurity, including leadership roles Hands-on knowledge of next More ❯

driven leader with deep technical cybersecurity expertise Proven experience managing SOC, SIEM, and SOAR operations In-depth knowledge of NIST CSF, ISO 27001, and GDPR Strong experience in cybersecurity incident management Bachelor’s degree in Cybersecurity, Computer Science, IT, or related field 10–15 years of professional experience in cybersecurity, including leadership roles Hands-on knowledge of next More ❯

scenarios Understanding of ITSO/Barcodes fulfilment methods as well as more traditional methods of fulfilment Able to record and maintain accurate and timely data in ASSIST/JIRA Incident Management System relating to accreditations that are being undertaken and any incidents that may arise in accreditation or live pilot running. Able to extract, understand and analyse multiple More ❯

not limited to: EC2, S3, EKS, DynamoDB, EBS, Cloud formation, Lambda, VPC, Route 53 Experience operating in core SDLC CI/CD processes, along with SRE concepts - Monitoring, Alerting, Incident management. Worked within DevOps operating model, data analytics, various models and application of AI/ML in this space. BS degree in computer science or equivalent field Preferred Qualifications More ❯

TDD, CI/CD and pairing using tools like Git and GitHub. Experience of operationally managing software components once live, including; observability, logging, metrics, error reporting, debugging and live incident management. Experience of working with sensitive personal data. Competencies Experience working in/with cross-functional teams consisting of e.g. engineers, product, UX and non-technical stakeholders. Ability to More ❯

TDD, CI/CD and pairing using tools like Git and GitHub. Experience of operationally managing software components once live, including; observability, logging, metrics, error reporting, debugging and live incident management. Experience of working with sensitive personal data. Competencies Strong experience working and collaborating with vendors/partners. Experience working in/with cross-functional teams consisting of engineers More ❯

This is a unique opportunity to get involved in guiding and supporting the organisation in understanding and implementing effective information security controls, as well as ensuring risk and compliance management aligns with the business's risk appetite Role: Information Security Consultant Contract Type: Full time, Permanent Location: Holborn, London Why You'll Love It Here Healthcar e: Individual & Family … BUPA healthcare Discounts : Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand As an InfoSec Consultant, you will Support the effective management and resolution of Information Security incidents and/or data breaches following defined Incident Management processes. Alongside this, you will also monitor key controls across the areas you support More ❯

You'll act as the first line of defense for data-related incidents , rapidly diagnose root causes, and implement resilient solutions that keep critical reporting systems up and running. Incident Management & Triage Serve as on-call escalation for data pipeline incidents, including real-time stream failures and batch job errors. Rapidly analyze logs, metrics, and trace data to … pinpoint failure points across AWS, Flink, Kafka, and Python layers. Lead post-incident reviews: identify root causes, document findings, and drive corrective actions to closure. Reliability & Monitoring Design, implement, and maintain robust observability for data pipelines: dashboards, alerts, distributed tracing. Define SLOs/SLIs for data freshness, throughput, and error rates; continuously monitor and optimize. Automate capacity planning, scaling … to runbooks, design docs, and on-call playbooks detailing common failure modes and recovery steps. Work cross-functionally with DevOps, Security, and Product teams to align reliability goals and incident response workflows. Enhanced leave - 38 days inclusive of 8 UK Public Holidays Private Health Care including family cover Life Assurance - 5x salary Flexible working-work from home and/ More ❯

trading, research and development teams in a fast paced, data driven environment, supporting DevOps applications so will have exposure to a range of DevOps practices including cloud, containerisation, configuration management and monitoring. Not only will you be able to upskill on your DevOps knowledge and work with the latest technology, but you will also receive a market leading salary … and bonuses whilst being surrounded by an array of talented professionals all working in a stable firm. Requirements: Strong knowledge across Application Support and incident management Experience with Linux and Windows Exposure to DevOps tools - AWS, Terraform, Docker/Kubernetes Experience with Scripting preferably Python/Bash If you are looking for an opportunity to work in a More ❯

improvements. Maintain fault-tolerant, scalable, and cost-effective infrastructures and services. Monitor availability, latency, and system health to keep our platform running smoothly. Lead blameless postmortems and refine our incident response processes. Provide feedback loops to development teams on operational gaps and resiliency concerns. Support services before they go live with system design consulting, capacity planning, and launch reviews. … SRE principles at scale, including deep knowledge of SLI/SLO/SLA differences. A product engineering background with strong coding skills in Python, C#, or similar. Experience with incident management frameworks and evolving them for efficiency. Expertise in cloud platforms (AWS preferred) and container orchestration (Docker, Kubernetes, ECS). Solid understanding of microservices, service mesh, and modern More ❯

rooted in integrity, creativity, and technical excellence, they've become a trusted partner across global industries. In this role you'll take ownership of platform reliability, resilience engineering, and incident management across cutting-edge cloud infrastructure. You'll play a key role in ensuring uptime, performance, and continuous improvement of core systems. The ideal candidate will be an More ❯

rooted in integrity, creativity, and technical excellence, they've become a trusted partner across global industries. In this role you'll take ownership of platform reliability, resilience engineering, and incident management across cutting-edge cloud infrastructure. You'll play a key role in ensuring uptime, performance, and continuous improvement of core systems. The ideal candidate will be an More ❯

culture rooted in integrity, creativity, and technical excellence, they've become a trusted partner across global industries.In this role you'll take ownership of platform reliability, resilience engineering, and incident management across cutting-edge cloud infrastructure. You'll play a key role in ensuring uptime, performance, and continuous improvement of core systems.The ideal candidate will be an experienced More ❯

this position. Key responsibilities of the role: Lead on troubleshooting iTrent system issues and responding to customer enquiries, ensuring all actions and outcomes are documented in line with agreed incident management procedures Develop reports using a range of data extraction and report-writing tools to support HR and business operations Provide ongoing support for key system interfaces within More ❯

this position. Key responsibilities of the role: Lead on troubleshooting iTrent system issues and responding to customer enquiries, ensuring all actions and outcomes are documented in line with agreed incident management procedures Develop reports using a range of data extraction and report-writing tools to support HR and business operations Provide ongoing support for key system interfaces within More ❯

connectivity experience is achieved through a creative & action-orientated attitude to implement and manage support strategies and operational processes for new and existing services to include partner on-boarding, incident management Establishing and maintaining strong client relationships internally and externally through collaboration & inclusiveness, using the power of diverse teams & individuals working together to deliver outstanding performance. Creating, developing More ❯

passion to identify or develop strategies to mitigate manual intervention going forward and have a track record of designing and implementing cloud best practices (e.g. architecting, provisioning, deployment, monitoring, incident management, continual service improvement, cost containment, etc.) - Ability to work globally PREFERRED QUALIFICATIONS - Experience as a Senior Solutions Architect/Consultant supporting Cloud workloads across a variety of More ❯

skills for collaboration and documentation. Effective team player, supporting Senior Developers. Expertise in UiPath Orchestrator, Blue Prism Control Room, or Automation Anywhere Control Room. Proficient in monitoring tools and incident management. Knowledge of governance and compliance standards. Troubleshoot and resolve technical issues, provide L2/L3 support. Optimise bot performance and automation processes. LA International is a HMG approved More ❯