51 to 72 of 72 Customer Experience Jobs in the Midlands

your family. A great holiday package About the role At Tesco and Booker, we’re building digital experiences that make things easier for every customer—and everyone’s welcome to be part of that journey. If you’re passionate about crafting intuitive online shopping experiences and influencing product strategy … Booker Technology, you will be a key member of the Online Shopping team, helping to shape the product roadmap and deliver world-class digital customer experiences across both web and mobile app channels. You’ll help develop secure, scalable, user-centred digital solutions that boost customer satisfaction ...

fourth utility. For over 20 years, our success has been built on resilience, continuous improvement, and a genuine commitment to an exceptional customer experience. This is a seriously exciting time to join us as we enter a new phase of ambitious growth - and were looking for a Project Manager … Office, Monday. com for plans and reporting, plus Excel for data and budgeting. Project management principles and methodologies include Prince2, Waterfall and Agile. Your experience and background At least 2 years experience in project management ideally within IT, telecoms, or similar. Exposure to projects involving people, processes, systems ...

connected experiences come together. The Company They are a specialist digital analytics and optimisation consultancy focused on solving complex data challenges and enabling better customer experiences. They partner with well known brands to deliver high value analytics, experimentation and data activation programmes. Their culture is collaborative, clear thinking … reporting and insights workstreams.* Identify data layer, schema or consent issues early and propose solutions.* Build dashboards and segments across Adobe Analytics, GA4 and Customer Journey Analytics.* Guide senior stakeholders, shape delivery roadmaps and keep programmes moving. Your Skills and Experience * Strong commercial experience with Adobe Analytics ...

provide technical leadership on integrations, data modelling, and architecture, while driving innovation through AI, automation, and digital improvement initiatives that increase efficiency and enhance customer experience. Alongside this, you will lead and develop a high performing data team, fostering a culture of collaboration, professionalism, and continuous improvement. Your ability … management activity, supporting strategic planning and organisation wide digital initiatives. About You We are looking for an adaptable and proactive Data Manager with proven experience delivering business insights, analytics, and reporting in complex organisational environments. You’ll have a strong track record of managing multiple projects simultaneously, prioritising effectively ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re now looking for an experienced Digital Product Owner to take ownership of our omni-channel food … teams (including offshore teams) to ensure features are delivered on time, to specification, and with quality. Act as the voice of the customer — translating feedback and insights into actionable user stories and product improvements. Support smooth product releases and post-launch validation, using feedback to continuously iterate. Facilitate agile ...

looking for a Digital Architect to help shape and govern digital solutions that deliver exceptional customer experiences and power a large-scale digital transformation. You'll work in a fast-moving, agile environment, collaborating closely with product, engineering, and delivery teams to design digital services that are scalable, secure … wider enterprise architecture vision and governance frameworks Championing modern engineering practices, including test-driven and behaviour-driven development What you'll bring Proven experience designing and architecting digital solutions, ideally in complex or large-scale environments Strong knowledge of mobile platforms, CRM, eCommerce, and cloud technologies (Azure and/ ...

provide technical leadership on integrations, data modelling, and architecture, while driving innovation through AI, automation, and digital improvement initiatives that increase efficiency and enhance customer experience. Alongside this, you will lead and develop a highperforming data team, fostering a culture of collaboration, professionalism, and continuous improvement. Your ability … wider IT management activity, supporting strategic planning andorganisationwidedigital initiatives. About You We are looking for an adaptable and proactive Data Manager with proven experience delivering business insights, analytics, and reporting in complex organisational environments. Youllhave a strongtrack recordof managing multiple projects simultaneously, prioritising effectively, and delivering change. You will ...

site. Liaise with internal teams to manage product data, stock availability, and discontinued items. Help optimise product categorisation and website navigation to improve customer experience. Upload and manage SEO-friendly content such as blog posts and landing pages. Collect, analyse, and report on website and campaign performance data using … Comfortable working with data and performance metrics. Excellent attention to detail and organisational ability. Strong written and verbal communication skills. Confident using Microsoft Office; experience with Shopify, Google Analytics, or email marketing tools is an advantage. Eagerness to learn new platforms and digital best practices. Positive, proactive attitude ...

helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line … customer support via live chat. You'll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources. Location: Leicester (20-min walk from train station) - Office-based, with 1 WFH day after training. Compensation: National Apprenticeship Wage ( 15,704). Hours: Monday ...

helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line … customer support via live chat. You'll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources. Location: Leicester (20-min walk from train station) - Office-based, with 1 WFH day after training. Compensation: National Apprenticeship Wage (£15,704). Hours: Monday ...

data-driven insights that enhance business performance. With a strong focus on innovation, the company leverages cutting-edge technology to optimise operations and improve customer experiences. You will play a key role in designing, developing, and maintaining the organisation's data infrastructure. You'll work closely with stakeholders across … Work closely with data analysts, software engineers, and business stakeholders to understand data needs and develop solutions. Requirements: Strong SQL development and optimisation skills. Experience with SQL Server Integration Services (SSIS) and SQL replication. Hands-on experience with Visual Studio for database development. Proficiency in Power ...

established clients recruit an experienced Quotations & Technical Support Coordinator to join their ever-expanding team. Responsibilities of the Quotations & Technical Support: Interpret customer enquiries and produce accurate, timely, and competitive quotations using Salesforce and there in - house quotation tools. Learn and apply pricing structures and strategies for both large … range to confidently propose the best solutions. Handle inbound calls and email enquiries related to quotations and product support. Collaborate with external sales, CAD, Customer Services, and other departments to deliver a seamless customer experience. Requirements of the Quotations & Technical Support Coordinator: Proactive learner with enthusiasm for technical ...

exciting opportunity to join one of Europe's largest privately owned IT organisations, delivering cutting-edge AV solutions across a variety of customer sites. What's on offer: Competitive salary: £32,000 - £35,000 Hybrid working and core hours aligned with role requirements Ongoing career development and life-long … Engineer , you will be responsible for the installation of professional AV systems across client sites. This role suits someone with hands-on AV installation experience, strong problem-solving ability, and the confidence to work independently or alongside team members and subcontractors to deliver high-quality solutions. Key Responsibilities Installation ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re looking for a Data Product Manager to own and deliver high-impact data products that drive … usability Driving adoption through user engagement, feedback loops, and enablement Challenging assumptions and keeping delivery focused on impact What We’re Looking For Proven experience as a Product Manager in data, analytics, or BI environments Strong product thinking — outcome-focused, value-led, user-centric Experience owning roadmaps ...

across a fast-growing digital environment. This is a high-impact leadership role focused on converting rich datasets into commercial advantage and world-class customer experiences. About the role: You will lead the development of data architecture, models, analytics and reporting that underpin key digital products and customer ...

opportunity to be trained on the installation of Electronic Shelf Labels (ESELs), joining a team installing these across Tier 1 retail stores nationwide. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands … exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What you'll be doing: Travel to retail sites across the UK to install ESEL systems. Follow detailed installation plans and scripts for precise setup. ...

talented data engineers. As a major UK energy provider, our client is committed to 100% renewable energy and sustainability, focusing on delivering exceptional customer experiences. It is initially a 6-month contract with potential to be extended. The role is Hybrid, with one day a week being based … others in the team and foster a culture of innovation and peer review within the team to ensure best practice. Knowledge and Skills: Extensive experience of Python preferred, including advanced concepts like decorators, protocols, functools, context managers, and comprehensions. Strong understanding of SQL, database design, and data architecture. Experience ...

selling points and benefits. Cross-sell software and website solutions to existing clients. Research the market and feed back opportunities to Sales and Marketing. Customer Service: Build strong, trusted client relationships. Understand client needs to provide tailored solutions. Listen and respond to objections, ensuring a positive customer experience. … records and coordinate Training Advisor appointments. Report activity levels and manage follow-up communications. Ensure prompt response to client inquiries. About You: Proven experience in solutions selling with a target-driven mindset. Confident, articulate, and excellent communicator. Self-motivated with strong organisation and attention to detail. Additional Information: Role ...

with sales, service, and technical teams, the successful candidate will play a key role in delivering high-quality technical solutions and delivering an excellent customer experience. Key Responsibilities: Providing technical support to customers and partners via phone, email, online systems, and on-site when required Collaborating with sales teams … projects, solution recommendations, proposals, and customer presentations Taking ownership of technical issues, including investigation, resolution, documentation, and escalation Logging and tracking technical issues using internal systems, ensuring accurate updates and resolution tracking Managing proof-of-concept and technical customisation projects through to completion Supporting and maintaining demonstration equipment ...

team: We are looking for a certified Pega Senior Decisioning Architect to join our team. The ideal candidate will excel in Pega’s Customer Decision Hub and be experienced in developing and implementing advanced decisioning strategies to deliver personalised customer experiences and drive business growth. As a member … team, you will have the opportunity to: Design and implement end-to-end decisioning solutions using Pega Decisioning and Customer Decision Hub. Translate business needs into robust technical solutions in partnership with stakeholders. Lead and mentor teams on Pega decisioning and Next-Best-Action (NBA) strategies. Ensure compliance with ...

portfolio. This is a relationship-led but commercially focused role requiring strong forecasting discipline, CRM accuracy, and cross-functional collaboration to deliver an exceptional customer experience. Key Responsibilities Grow and develop strategic reseller accounts Identify new revenue streams and increase wallet share Drive up-sell and switch-sell opportunities … person) Collaborate with internal teams to ensure seamless service delivery About You Proven track record of hitting or exceeding GP/revenue targets Experience in IT distribution, hardware, or channel sales Strong understanding of the UK reseller landscape Confident managing forecasting and CRM systems Highly organised, commercially astute ...

technical authority for MDM, responsible for building robust, scalable, multi-domain MDM implementations that underpin everything from operational excellence to customer experience. If you enjoy solving complex data challenges and want to leave a lasting architectural legacy, this role is made for you. In this role, you’ll lead … high-quality delivery. What sets you apart is your depth of MDM expertise combined with strong leadership and communication skills. You’ll bring proven experience implementing and managing enterprise MDM platforms, a strong grounding in data management principles, and the ability to translate complex business processes into effective ...