51 to 75 of 116 Customer Experience Jobs in the Midlands

part of External Fulfilment Seller Operations team. The Program Manager will lead Seller Flex and Direct Fulfilment programs to drive efficiency, reduce defects, and enhance the overall seller and customer experience. The leader will work at a cross section of product and program implementation. Reporting to head of EF Programs, this role will be responsible for overseeing the implementation … Understand how this landscape is moving across competitions and what customers are expecting from us. 9) Proactively identify tech needs BASIC QUALIFICATIONS - 3+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ … years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for More ❯

Dynamics 365 CE Developer Design, develop, and customise Dynamics 365 CE solutions, including plugins , workflows , and integrations Required Experience: * Dynamics 365 CE (ideally Customer Experience) development, configuration and customisation * Ability to develop custom plugins (C#), workflow and actions * Strong Data Integration and Data Migration experience * Excellent communicator, capable of engaging at all levels with stakeholders * Must More ❯

Dynamics 365 CE Developer Design, develop, and customise Dynamics 365 CE solutions, including plugins , workflows , and integrations Required Experience: * Dynamics 365 CE (ideally Customer Experience) development, configuration and customisation * Ability to develop custom plugins (C#), workflow and actions * Strong Data Integration and Data Migration experience * Excellent communicator, capable of engaging at all levels with stakeholders * Must More ❯

Dynamics 365 CE Developer Design, develop, and customise Dynamics 365 CE solutions, including plugins , workflows , and integrations Required Experience: * Dynamics 365 CE (ideally Customer Experience) development, configuration and customisation * Ability to develop custom plugins (C#), workflow and actions * Strong Data Integration and Data Migration experience * Excellent communicator, capable of engaging at all levels with stakeholders * Must More ❯

closely with Business Analysts, QA, and stakeholders to understand and deliver business requirements. Actively contribute to Agile ceremonies and continuously improve development practices. Deliver high-quality code that enhances customer experience and strengthens the technical estate. Collaborate with internal teams and external partners to implement scalable solutions. What We're Looking For Essential Skills & Experience Commercial Java … development experience. Understanding of production software applications and databases. Ability to write clean, maintainable code and apply design patterns. Strong analytical and problem-solving skills. Experience working within Agile teams (Scrum or Kanban). Desirable Familiarity with Microsoft technologies and web development. Exposure to insurance or financial services sectors. Knowledge of REST, SOAP, SOA, or CI/CD practices. More ❯

Software Support Analyst Application Deadline: 31 August 2025 Department: Customer Support Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Elizabeth Ambrose Description As a Software Support Analyst (internally known as Service Desk Analyst), you will be the first point of contact for all customers regarding software related issues. Requests will come through to the service desk via … phone, email and web chat so it is important that you possess excellent written and oral communication skills and can deliver high levels of customer service at all times. All enquiries must be logged on to the Service now application so that all tickets can be effectively tracked and managed and you will be expected to provide first line … and timely escalation of issues and keeping customers informed of progress and/or resolution. You will be expected to identify opportunities to improve the service provided to our customer base and ensure that at all times the company is represented as professional, courteous and helpful. Key Responsibilities • Provide 1st Line Support to all customers (both internal and external More ❯

rate on offer is £350 - £370 per day (via Umbrella agency) . Role Description: Business Analysts work to understand business problems, often helping to bridge the gap between the customer/business stakeholders and teams with a technical focus. Accordingly, they must combine an understanding of their business area with an understanding of the products, services or technology that … and informing the definition of Business Objectives Produce epics and user/feature stories, defining the Business Objectives that form the backlog of tasks to be done based on customer or colleague needs and journeys. This includes gaining agreement from the relevant stakeholders, iterating through development Create an effective Operational Design that is focussed on customer outcomes first … transition and beyond Creating a single voice that helps define what the business needs. This means unifying the views of various stakeholders, resolving conflicts, balancing value, risk, suitability and customer experience while aligning to regulatory and legal standards. Combining experience of process, technology and regulation to act as a source of best practise guidance and expertise, helping More ❯

are looking for someone with motivation, great collaborative and communication skills, and keenness to grow their skillset. As the company work alongside a loyal client base - providing a great customer experience will be at the heart of what you achieve. The Role To be a great fit for this role, you will need to have a minimum of … years' experience working with HubSpot and be experienced in data mapping, migration and CRM implementations. As there will be variation to the role, every day will offer something different! Some of your duties will cover: Deliver marketing data strategy and insights Manage data in CRM systems Support CRM/MarTch set up, best practice and integrations Lead data-drive … recommendations to optimise campaigns Design, implement, and optimise CRM and other tech solutions Clients: Deliver training and assist in pre-sales by giving demonstrations and scoping projects Required Experience HubSpot Administration (custom objects, APIs, integrations, design manager) Manage HubSpot Enterprise CRM Suite installations Advanced data management skills: migrations, imports, mapping, quality control) Experience with additional CRM systems would More ❯

an Android Mobile Engineer to join our clients forward-thinking mobile team. Our client is one of the UKs most trusted and innovative omni-channel retailers, where technology and customer experience go hand in hand. If youre passionate about delivering high-quality mobile experiences and want to work with modern tools, great people, and at a company where … learning and development are core valuesthis is the role for you. Key Responsibilities: Lead Android engineering efforts on customer-facing apps used by millions across the UK. Influence architecture and development strategy within a high-performing Agile squad. Provide technical assurance and guidance across complex, high-impact projects. Collaborate cross-functionally with iOS Engineers, BAs, QAs, Designers, and UX … Support and mentor junior engineers, contributing to their growth and the wider community. Actively contribute to technical decision-making and project shaping from inception to release. Key Requirements: Extensive experience in native Android development using Kotlin and Java . Strong grasp of MVVM , MVP , and modern Android architecture patterns. Deep understanding of TDD , pair programming , and Agile methodologies (Scrum More ❯

store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our vision - we are building the worlds most admired … are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: Think without limits - Think fast, think fearlessly, and take the team … launch online and work with teams to resolve any issues to optimise sales on site. Support delivering seasonal promotion and campaign edits in line with company trading calendar. Optimise customer experience during daily site walks and data analysis, to drive categorisation or product content improvements Maintain internal relationships ensuring strong understanding of seasonal priorities and launches. Participate in More ❯

times a month in either Hampshire or Worcestershire. Role Overview My client is seeking a Product Owner to lead the development and delivery of high-impact products that enhance customer experience and drive business objectives. In this role, you'll prioritize features, define product strategies, and collaborate across departments, helping shape their cutting-edge product ecosystem. Key Responsibilities … Advocate for customer needs and represent the product vision within the development team. Own and prioritize the backlog of user stories. Work closely with development teams to refine requirements and plan sprints. Lead product demonstrations, document features, and respond to feedback. Ensure effective communication and alignment with stakeholders. Assist marketing and non-technical teams with product-related initiatives. Requirements … Experience Demonstrated success as a Product Owner in an Agile environment. Familiarity with tools like DevOps or JIRA . Desirable Experience in B2B/B2C UX and Design Familiarity with insurance or broking Skills Excellent communication, negotiation, and time management abilities. Proficient in MS Word and MS Excel . Ability to collaborate effectively with cross-functional teams. More ❯

take ownership of third-party marketplace activity, managing platforms such as Amazon, eBay, Wayfair, B&Q, and The Range. You ll ensure listings are optimized, pricing is competitive, and customer experience remains consistently strong. If you thrive in a fast-paced environment and enjoy using data to drive growth, this role offers real opportunity. What you ll be … major online marketplaces Uploading new products, optimizing content, pricing, and visuals Monitoring sales performance, ROI, and campaign results Working cross-functionally to manage stock availability and order flow Handling customer feedback and ensuring service levels are met Supporting marketing campaigns, promotions, and A/B testing Staying up to date with marketplace policies and compliance needs What we re … looking for: Previous experience managing online marketplaces (Amazon, eBay etc.) Strong knowledge of ecommerce platforms and digital best practices Proficient with Excel and familiar with CMS and channel management tools Detail-oriented and highly organised with excellent communication skills Understanding of ecommerce SEO and digital marketing principles Experience in the kitchen, bathroom or home improvement space is a More ❯

take ownership of third-party marketplace activity, managing platforms such as Amazon, eBay, Wayfair, B&Q, and The Range. You'll ensure listings are optimized, pricing is competitive, and customer experience remains consistently strong. If you thrive in a fast-paced environment and enjoy using data to drive growth, this role offers real opportunity. What you'll be … major online marketplaces Uploading new products, optimizing content, pricing, and visuals Monitoring sales performance, ROI, and campaign results Working cross-functionally to manage stock availability and order flow Handling customer feedback and ensuring service levels are met Supporting marketing campaigns, promotions, and A/B testing Staying up to date with marketplace policies and compliance needs What we're … looking for: Previous experience managing online marketplaces (Amazon, eBay etc.) Strong knowledge of ecommerce platforms and digital best practices Proficient with Excel and familiar with CMS and channel management tools Detail-oriented and highly organised with excellent communication skills Understanding of ecommerce SEO and digital marketing principles Experience in the kitchen, bathroom or home improvement space is a More ❯

take ownership of third-party marketplace activity, managing platforms such as Amazon, eBay, Wayfair, B&Q, and The Range. You'll ensure listings are optimized, pricing is competitive, and customer experience remains consistently strong. If you thrive in a fast-paced environment and enjoy using data to drive growth, this role offers real opportunity. What you'll be … major online marketplaces Uploading new products, optimizing content, pricing, and visuals Monitoring sales performance, ROI, and campaign results Working cross-functionally to manage stock availability and order flow Handling customer feedback and ensuring service levels are met Supporting marketing campaigns, promotions, and A/B testing Staying up to date with marketplace policies and compliance needs What we're … looking for: Previous experience managing online marketplaces (Amazon, eBay etc.) Strong knowledge of ecommerce platforms and digital best practices Proficient with Excel and familiar with CMS and channel management tools Detail-oriented and highly organised with excellent communication skills Understanding of ecommerce SEO and digital marketing principles Experience in the kitchen, bathroom or home improvement space is a More ❯

take ownership of third-party marketplace activity, managing platforms such as Amazon, eBay, Wayfair, B&Q, and The Range. You'll ensure listings are optimized, pricing is competitive, and customer experience remains consistently strong. If you thrive in a fast-paced environment and enjoy using data to drive growth, this role offers real opportunity. What you'll be … major online marketplaces Uploading new products, optimizing content, pricing, and visuals Monitoring sales performance, ROI, and campaign results Working cross-functionally to manage stock availability and order flow Handling customer feedback and ensuring service levels are met Supporting marketing campaigns, promotions, and A/B testing Staying up to date with marketplace policies and compliance needs What we're … looking for: Previous experience managing online marketplaces (Amazon, eBay etc.) Strong knowledge of ecommerce platforms and digital best practices Proficient with Excel and familiar with CMS and channel management tools Detail-oriented and highly organised with excellent communication skills Understanding of ecommerce SEO and digital marketing principles Experience in the kitchen, bathroom or home improvement space is a More ❯

take ownership of third-party marketplace activity, managing platforms such as Amazon, eBay, Wayfair, B&Q, and The Range. You’ll ensure listings are optimized, pricing is competitive, and customer experience remains consistently strong. If you thrive in a fast-paced environment and enjoy using data to drive growth, this role offers real opportunity. What you’ll be … major online marketplaces Uploading new products, optimizing content, pricing, and visuals Monitoring sales performance, ROI, and campaign results Working cross-functionally to manage stock availability and order flow Handling customer feedback and ensuring service levels are met Supporting marketing campaigns, promotions, and A/B testing Staying up to date with marketplace policies and compliance needs What we’re … looking for: Previous experience managing online marketplaces (Amazon, eBay etc.) Strong knowledge of ecommerce platforms and digital best practices Proficient with Excel and familiar with CMS and channel management tools Detail-oriented and highly organised with excellent communication skills Understanding of ecommerce SEO and digital marketing principles Experience in the kitchen, bathroom or home improvement space is a More ❯

Senior Digital Designer for our E-Commerce business for some of our most iconic brands. Within a team of Digital experts, you will be focused on delivering an excellent customer experience across our digital channels in a unique role blending UX and UI. As Senior Digital Designer, you will lead our teams on all things design and UX … evolved across all team deliverables. Partner with broader team on testing opportunities to fuel Design learning and optimisations for continued bettering of assets What you'll need to have: Experience with Design and creative execution that will be demonstrated daily, with a constant evolution mindset alongside desire to share knowledge to upskill others Extensive experience with a variety … of design software and wireframe tools, such as Adobe Suite, Azure or similar Experience with management and utilisation of productivity technologies to manage briefing and prioritisation amongst team such as Adobe Workfront Ability to translate business requirements and briefs into accurate, practical web and design solutions, with proven experience of working cross-functionality across Marketing, IT and Development More ❯

With strong digital foundations, an ambitious roadmap, and leadership fully behind an AI-first approach, this is your chance to shape and deliver real, tangible impact — across everything from customer personalisation to internal automation. You’ll work directly with the Chief Digital Officer and collaborate across engineering, operations, marketing, and more. This isn’t a “watch and wait” role … help define what AI can look like in a high-growth business. What You’ll Be Doing Lead the rollout of AI across key parts of the business — from customer experience to supply chain Build intelligent workflows using tools like n8n, Claude with MCP servers, and LangChain Identify high-impact automation and personalisation opportunities Prototype, test, and implement … quickly Champion innovation and keep the team ahead of the curve on emerging AI tech What You’ll Bring A self-starting, problem-solving mindset — you thrive on ownership Experience delivering AI/automation projects that move the needle Curiosity and creativity in applying new tools to real business challenges Confidence working across technical and commercial teams What You More ❯

big part of our plans for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion-pound technology company … Manager. As a Sales Executive, you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers technology strategy, implementation, and … future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience We'd love you to have: A passion for sales and be keen to learn and develop your skill set Demonstrate a keen entrepreneurial flare and the desire to build your own client base from scratch Be a More ❯

strong team. Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers How you'll power our business as a … ll need from you You must be an experienced data and analytics professional with a proven record in collecting, analysing, interpreting and presenting data, with at least 3 years' experience in a similar role Strong interest in learning new database technologies and working with Cloud based tools Experience in analytical software and technical solutions such as Qlik Cloud. … with colleagues across all levels Works well in a team and provides support to others Flexible approach to work and willing to work overtime during busy periods to meet customer demand What you'll get from us You matter. And at Flogas, we'll do right by you with all the benefits, support, and training you need to thrive. More ❯

an impact! The Role: Were looking for a dynamic E-commerce & Marketing Assistant to support and grow our online presence. Youll manage product listings, optimise sales channels, and improve customer engagement, all while driving performance through data analysis and actionable insights. Key Responsibilities: Assist in launching and managing products across multiple digital platforms. Regularly review and optimize product content … pricing, and imagery. Analyse sales data and stock levels to identify opportunities for improvement. Enhance the online customer experience and implement strategies to boost sales. Support the E-commerce team in achieving growth and performance goals. What Were Looking For: A recent graduate with qualifications in e-commerce, digital marketing, or a related field. Strong analytical skills with More ❯

part of the Next15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business. Role overview We are looking for a strategic and commercially-minded Head of Client Services to lead and develop … R&D and innovation teams. Ensure the team remains ahead of digital and retail commerce trends, nurturing an environment of continuous learning and market relevance. Y ou will bring: Experience with client services leadership within a digital commerce or full-service agency environment. Well developed commercial awareness with experience managing large account portfolios, driving account growth and profitability. More ❯

This role offers a chance to work on innovative projects, develop your expertise, and contribute to the creation of world-class vehicles. If you're passionate about engineering and customer satisfaction, this could be the perfect opportunity for you. What You Will Do: - Lead the Durability and Reliability (D&R) Performance Attribute Team (PAT) to ensure customer expectations … current vehicle programmes and feed them back to improve future designs. What You Will Bring: - A broad knowledge of vehicle technologies and an understanding of durability and strength principles. - Experience in data collection and analysis, coupled with problem-solving expertise. - A strong grasp of system engineering principles and delivery methods. - Proficiency in project management of complex engineering test activities … execution. - Familiarity with tools such as Microsoft PowerPoint, Excel, and CAD visualisation systems like VisMockUp is desirable. In this role, you will play a vital part in enhancing the customer experience by ensuring vehicles meet the highest standards of durability and reliability. Your contributions will directly support the company's commitment to delivering exceptional automotive products that exceed More ❯

Working as part of the Customer Experience Team to support IT helpdesk queries, design, develop, test, and implement IT solutions and to provide ongoing support directly to end users. Role Purpose: This role is for someone who believes that great technology should empower people to do their best work. As part of the IT Team, this role will … to 5.00pm. Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Friday, 29th August 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Customer care skills Problem solving skills Logical Team working Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer THE DEVELOPMENT MANAGER LTD The Development Manager More ❯

seeking a hungry, driven and experienced Business Development Manager to play a key role in accelerating its growth. It is looking for a results-oriented sales professional with industry experience in printed mailing, postage, and fulfilment , who s ready and able to make an immediate impact! Key Responsibilities Proactively develop and close new business opportunities across our suite of … from prospecting to close, with a consultative, solution-led approach Identify upsell and cross-sell opportunities within your customers Collaborate with internal teams to ensure smooth onboarding and exceptional customer experience Attend events, exhibitions, and client meetings to support brand visibility and lead generation Keep CRM data and sales forecasts up to date and report regularly on pipeline … progress What We re Looking For Proven B2B new business sales experience , ideally in mailing, postage and fulfilment Track record of hitting and exceeding sales targets Strong network of contacts in the industry (preferred) Energetic, self-starting, and thrives on closing deals quickly and consistently Skilled at identifying and converting opportunities through consultative selling Excellent communicator confident in delivering More ❯