51 to 75 of 76 Customer Experience Jobs in the Midlands

ecosystem such as AppScript and Big Query Explore how we integrate new products such as Gemini and Flows into AppSheet to automated business processes and improve our colleague/customer experience Perform any other duties commensurate with the role and develop along with any future changes to the departmental ways of working and general business development. What’s … safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us. You’ll be supported by More ❯

Reporting & Data Insights Analyst to join our team. The successful candidate will play a key role in turning data into actionable insights, supporting decision-making across operations, sales, and customer experience. You will work closely with our CRM systems, providing timely reporting and analysis to improve business performance. Additionally, the role will support acquisition integration, ensuring smooth data and … ensuring consistency across newly acquired business units. • Develop and maintain documentation for MI processes and reporting standards. • Assist in implementing data improvements and automation initiatives where possible. Required Skills & Experience: • Proven experience as an MI Analyst, Data Analyst, or similar role in the insurance or broking sector. • Strong experience working with CRMs and extracting/managing data … detail. • Ability to communicate complex data insights clearly to non-technical stakeholders. • Familiarity with BI & AI tools is advantageous. • Knowledge of insurance processes, products, or brokerage operations is desirable. • Experience in acquisition integration or business onboarding projects is desirable. Personal Attributes : • Highly organised with the ability to manage multiple tasks and deadlines. • Proactive, curious, and eager to identify improvements. More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons click apply for full job details More ❯

and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while aligning service delivery … service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. … and continuously improved. Provide hands-on management support across Bechtle’s broad technology stack, including Microsoft Windows, Active Directory, O365, Networking and cloud infrastructure, ensuring responsive and knowledgeable service. Customer Relationship Management (20%) Coordinate and lead regular service review meetings and Ad hoc meetings with customers, acting as the primary point of contact for all service-related matters. Develop More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … to contribute to the design and development of innovative mobile applications used by thousands of customers. The ideal candidate will have 3–6 years of hands-on Android development experience , a strong foundation in Kotlin and modern Android frameworks , and a passion for creating exceptional, user-focused experiences. You’ll work closely with cross-functional teams, contribute to architectural … latest Android trends, frameworks, and tooling improvements. Contribute to a culture of technical excellence and mentor junior developers where possible. What We’re Looking For 3–6 years of experience in Android application development . Proficiency in Kotlin , including advanced concepts and best practices. Strong hands-on experience with the Android SDK and Jetpack components such as Compose More ❯

+ Benefits Premium & Luxury Retail We're working with a large UK retail brand that's redefining the future of omnichannel retail through digital innovation, exceptional customer experiences, and a portfolio of high-performing premium and luxury brands. This is a business that's fearless in its ambition; continually evolving and investing in digital to become one of the … promotions. Partner with marketing to align trading activity with digital channels, including SEO, PPC, and Paid Social. Use data and analytics to inform decision-making and continuously enhance the customer journey. Represent digital trading across the wider business, promoting collaboration and innovation. About You: 5+ years' experience in digital trading or eCommerce leadership , ideally within retail or consumer More ❯

looking for a Data Engineer who thrives on innovation and enjoys working across a diverse technology stack. The systems you’ll support underpin both our in-club and online customer experiences, giving you the opportunity to influence how thousands of people interact with Buzz Bingo every day. What You’ll Do Data Pipeline Development: Design, implement, and maintain robust … discount on bingo tickets, food, and soft drinks Refer a Friend Scheme Life Assurance & Pension Scheme Access to trained Mental Health Advocates What We’re Looking For Essential Skills & Experience: Proven experience as a Data Engineer or similar role, with strong knowledge of data warehousing and modelling. Proficiency in C#, Python, Java, or Scala . Hands-on experience with ETL tools (e.g., SSIS) and orchestration tools (e.g., Azure Data Factory). Strong SQL skills and experience with relational databases (MSSQL, PostgreSQL, MySQL). Familiarity with Azure services (Fabric, Azure SQL, Synapse Analytics, Blob Storage) and hybrid cloud/on-prem solutions. Understanding of data security best practices , GDPR compliance, and governance frameworks. Strong experience with More ❯

the company's IT strategy in alignment with business goals and objectives. Drive the digital transformation of the organization, identifying new technologies and systems that enhance operational efficiency and customer experience. Provide strategic direction on IT investments, ensuring that technology initiatives deliver measurable business value. IT Infrastructure & Operations Oversee the management and maintenance of all IT infrastructure, including servers … new tools and technologies that enhance business performance and competitive advantage. Foster a culture of innovation within the IT team, encouraging creative problem-solving and continuous learning. Qualifications, Knowledge, Experience and Skills Qualifications Bachelor's degree. Professional qualification in Computer Science or equivalent. Key Competencies IT Strategy & Digital Transformation. Leadership & Team Development. Cybersecurity & Risk Management. Project Management & Systems Integration. … Budgeting & Financial Acumen. Innovation & Continuous Improvement. Experience & knowledge Deep understanding of system architectures, infrastructure, software, and hardware. Proven track record of managing teams. Proven track record managing high-profile, cross-functional initiatives. Strong experience in project management and internal communications that engage diverse stakeholders. Demonstrated ownership of initiatives, with a collaborative approach to achieving organisational goals. Hands-on More ❯

About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients … presence. We're looking for a mid-level iOS engineer to join our mobile development team. This role is ideal for an engineer with approximately 3-6 years of experience in iOS development. The successful candidate will have a strong understanding of Swift and the iOS ecosystem. We're looking for someone who is keen to learn and has … excellent problem-solving and collaboration skills and is passionate about delivering high-quality, user-centric experiences. SKILLS AND EXPERIENCE WE ARE LOOKING FOR · Strong understanding of Swift (protocols, generics, functional programming) and SwiftUI · Proficiency in Xcode for development, debugging, and performance analysis. · Solid experience with RESTful APIs, GraphQL, JSON, and integrating third-party services · Knowledge of data persistence More ❯

+ Bonus + Benefits About the Company - High Growth and Innovation A rapidly expanding, technology-driven financial-services organisation modernising every aspect of its operations through automation, analytics and customer experience. The company is scaling fast, investing heavily in digital infrastructure and process optimisation using the Zoho ecosystem to connect sales, marketing, operations and finance. The Role - Strategic and … Zoho team (Solutions Architect, Developer and Support Associate) and work closely with the Full Stack and Data Engineering teams to deliver scalable solutions that support new digital products and customer-facing web platforms. Key Responsibilities * Lead and evolve the company's Zoho ecosystem (CRM, Creator, Analytics, Flow, Desk, Campaigns). * Design and implement automation, integrations and data models that … into CRM enhancements. * Mentor and develop the CRM team, establish best practice for delivery, testing and change control. * Drive roadmap execution to support launch of new digital products and customer self-service platforms. Candidate Profile * 5 + years hands-on Zoho CRM and Creator development experience. Ideally Zoho Creator Certified. * Skilled in Deluge scripting, API integration and system architecture. More ❯

future of the company’s data capabilities. In this role, you’ll act as the data champion across the business, defining how data can enhance decision-making, efficiency, and customer experience. You’ll lead the adoption of AWS technologies such as Glue, Athena, LakeFormation, and DataBrew — unlocking the full potential of the organisation’s data assets. Working confidently across … for data quality, and driving best practices that enable the business to make confident, data-led decisions. To thrive in this role, you’ll bring at least five years’ experience as a Data Analyst or Senior Analyst, ideally within a complex or fast-changing environment. You’ll have a strong grasp of SQL and a clear understanding of how … data flows through modern architectures, with proven experience using AWS tools such as Glue, Athena, LakeFormation, or DataBrew. You’ll also be adept at working across both cloud and legacy systems, with excellent communication skills that allow you to bridge technical and non-technical audiences alike. A proactive, curious mindset and a passion for using data to influence and More ❯

catering company - we're driving digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We're now looking for an experienced Digital Product Owner to take ownership of our omni-channel food ordering platform. This is a … business strategy. Partner with development and QA teams (including offshore teams) to ensure features are delivered on time, to specification, and with quality. Act as the voice of the customer - translating feedback and insights into actionable user stories and product improvements. Support smooth product releases and post-launch validation, using feedback to continuously iterate. Facilitate agile ceremonies (sprint planning … stakeholders, support teams, and Compass leadership to ensure alignment and transparency. Drive integrations by ensuring requirements are clearly understood and embedded within delivery. What we're looking for Proven experience (5+ years) as a Digital Product Owner or in a similar role. Strong knowledge of agile methodologies, backlog management, and DevOps practices. Experience working with APIs, integrations, and More ❯

to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non … tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery … best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to More ❯

Join our award-winning customer support team in Bromsgrove as an Apprentice Customer Support Engineer. You’ll help clients set up and troubleshoot VoIP phone systems and broadband services while learning valuable networking and customer service skills. A fantastic opportunity to start your tech career with full training and development. Role Be part of our award-winning … first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role Training Opportunity to progress or full-time employment and progress … Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a More ❯

and immediately spots ways to improve it. Someone who understands that good UX isn't just about looking slick - it's about converting, scaling, and monetising without killing the customer experience. If you've led CRO programmes, built scalable templates, and launched monetisation strategies that actually made money – the read on. The Role: What you'll actually be doing … Product to unlock growth - whether that's improving app downloads, opt-in flows, or building features that actually get used. Developing a monetisation strategy that doesn't wreck the customer experience. Think retail media, sponsored products, and on-site advertising. Staying ahead of the curve on UX, CRO, and digital monetisation. Testing new ideas, building playbooks, and scaling what … ll need: You get CRO. Not just the theory - you've run tests, made changes, and seen the numbers move. You think in journeys. You know what makes a customer tick, click, and convert - and you design for it. You speak Tech. You don't need to code, but you can work with developers and product teams without needing More ❯

ensure accuracy and consistency across the site. Liaise with internal teams to manage product data, stock availability, and discontinued items. Help optimise product categorisation and website navigation to improve customer experience. Upload and manage SEO-friendly content such as blog posts and landing pages. Collect, analyse, and report on website and campaign performance data using analytics tools. Support in … in digital marketing and ecommerce. Comfortable working with data and performance metrics. Excellent attention to detail and organisational ability. Strong written and verbal communication skills. Confident using Microsoft Office; experience with Shopify, Google Analytics, or email marketing tools is an advantage. Eagerness to learn new platforms and digital best practices. Positive, proactive attitude and a collaborative approach. If you More ❯

step! Davidson Richards is a leading Epos company dedicated to providing innovative and tailored solutions for businesses across various sectors. With a focus on enhancing operational efficiency and improving customer experiences, we offer cutting-edge technology and exceptional support. We are seeking a skilled and experiencedSupport & Implementation Engineer to join our team.The ideal candidate will play a crucial role … software systems are operating as expected 1st and 2nd Line technical support help desk Image deployment: Deploy Windows OS images using tools like FOG Collaboration: Work closely with our customer base to ensure a smooth deployment of our OpSuite POS solution This role requires travel between sites across the UK What we're looking for: Experience working with … Microsoft Windows Platforms Experience of Microsoft Windows SQL Good understanding of network switches & routers Strong problem-solving and fault-finding skills Hardware assembly & implementation experience (we can teach Epos) Highly organised, self-motivated and detail-oriented Excellent verbal and written communication skills Ability to work independently and as part of a team Why Join Davidon Richards? We believe More ❯

primary point of contact between customers and the product team, ensuring smooth communication and helping the product team focus on delivering exceptional outcomes. In this role, you will manage customer queries, communicate product updates, gather feedback, and help shape the overall product experience. You'll be at the heart of the business, ensuring customers feel heard, valued, and informed … while providing the product team with actionable insights to improve the product. This position is perfect for someone with strong communication skills, a customer-focused mindset, and a desire to understand the product inside-out. It's a hands-on role with real influence on product development and customer experience. Requirements A minimum of 3 years of experience within a Tech Focused environment in a Product/Account Management/Customer success role Familiarity with product management processes and tools Experience using HubSpot, Aha, Salesforce or other similar systems Strong communication skills with the ability to push back to customers Resilient under pressure and able to manage demanding customer situations calmly Highly organised, able More ❯

environment. Cross-Functional Collaboration: Work closely with Finance, Health & Safety, Commercial, and Marketing teams to deliver shared business objectives. Champion innovation and digital solutions to enhance operational efficiency and customer experience. Client Engagement: Act as the senior point of contact for the client, ensuring transparent communication and delivery against joint objectives. Lead high-level meetings, providing insight, strategic recommendations … and performance updates. About You Proven senior leadership experience managing large, complex contracts or multi-site portfolios. Strong commercial acumen with full P&L accountability. Excellent client relationship management skills, ideally within transport, infrastructure, or service delivery sectors. A strategic thinker who can balance long-term vision with operational delivery. Inspirational leader, capable of developing high-performing teams and More ❯

delivering exceptional technical support and good understanding of PLC? Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences. As Head of Technical Support, you will lead a high-performing team of engineers and specialists, managing both software and electro-mechanical support operations. You will drive strategy … oversee day-to-day operations, and champion continuous improvement in processes, tools, and customer satisfaction. Why join us? Influence strategic growth and operational performance Hybrid working flexibility Career development and succession planning opportunities Work with a dynamic team across residential and field service sites Be part of a company that values safety, integrity, and continuous improvement What will you … grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service resources. What do we need from you? Experience in technical support or customer success leadership roles. Strong understanding of support operations More ❯

delivering exceptional technical support and good understanding of PLC? Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences. As Head of Technical Support, you will lead a high-performing team of engineers and specialists, managing both software and electro-mechanical support operations. You will drive strategy … oversee day-to-day operations, and champion continuous improvement in processes, tools, and customer satisfaction. Why join us? Influence strategic growth and operational performance Hybrid working flexibility Career development and succession planning opportunities Work with a dynamic team across residential and field service sites Be part of a company that values safety, integrity, and continuous improvement What will you … grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service resources. What do we need from you? Experience in technical support or customer success leadership roles. Strong understanding of support operations More ❯

security domains. You'll be at the forefront of innovation, working with technologies like SD-WAN, SD-A, ISE, Webex, MS Teams, and NextGen Firewalls. Your new role Translate customer requirements into detailed, scalable solution designs. Lead technical delivery and act as the Single Point of Contact for solution implementation. Drive migration planning, testing, and handover to support teams. … Collaborate with Pre-Sales, Project Management, and Support to ensure seamless execution. Influence customer strategy through technical leadership and trusted relationships. Own risk management and ensure compliance with industry standards. What you'll need to succeed Expert-level experience with ACI, Nexus, and VMware. Strong stakeholder management and leadership skills. Ability to create Low-Level Design (LLD) documentation … aligned with customer needs. Passion for innovation and delivering exceptional customer experiences. A collaborative mindset and a drive to mentor and uplift your technical peers What you'll get in return 10% on-target bonus, 25 days annual leave (plus bank holidays), increasing with service Pension Scheme - 10% employer contribution Flexible benefits including cycle to work, healthcare, and More ❯

management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team leaders to improve our customer experience. You will also be dealing with escalation’s, complaints and improving process and procedures within the team. Job Role Responsibilities User Support and advice: 20% Fully understand the … and procedures Research and Development: 5% Provide feedback on ways to further improve the operation of the division and ensure that continual service improvement objectives are met Job Requirements: Experience working for an MSP Advanced knowledge within the following pillars: Networking, Server, Storage, Hardware, Security, Cloud, Modern Workplace Certifications highly desired: VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS … VMC What we offer: Hybrid Working (3 days in/up to 2 days remote if required, after probation which is 3 months) £45,000 - £55,000 Depending on Experience Location – close to the M4 with a modern, up to date living space and ample parking. Subsidised health care/medical benefits Annual Leave – 25-30* days plus B.H More ❯

ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid … and medical benefits, modern workspace with top-tier tech, social events and incentives, and structured training and progression within a leading European IT provider. What we’re looking for: Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies Relevant certifications such … as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a leadership role within a forward-thinking IT services More ❯

for an Administrator to join our clients growing team. This is a great opportunity for someone who is organised and eager to learn the ins and outs of fintech.No experience is necessary, the right personality is all we need for you to be considered. The role Maintaining accurate and up-to-date client records. Support onboarding for new clients … and users Identify opportunities to streamline processes and improve the overall customer experience. Communicate updates to customers through email, phone and live chat. Assist internal teams with general ad hoc administration Processing and managing documentation in line with legislative guidelines. The candidate Strong attention to detail for managing data and documenting interactions. Ability to manage multiple tasks effectively and … who enjoys working in a team and individual Eager to learn, grow, and build a career in fintech Ability to use own initiative What is on offer Hands-on experience in an industry that will never die. Friendly and supportive team who will help you grow Ongoing training and development opportunities A chance to make a real impact early More ❯