51 to 75 of 82 Customer Experience Jobs in the Midlands

Data Engineering team, you'll work with Microsoft technologies to build high-quality enterprise-level solutions that enable data-driven decision making, and empower employees to deliver first-class customer experiences. A lot of their current project work is on-premise, so you'll be using the likes of SQL Server, the BI Stack (SSIS, SSAS, SSRS) and Power … going forward. They pride themselves on being a people-first business, with a focus on personal and professional growth whilst supporting a healthy work-life balance. Requirements: Hands-on experience with SQL, SSIS, SSRS and SSAS Experience developing reporting solutions in Power BI with use of DAX Strong understanding of Data Warehousing principles Experience working in Agile … environments Experience working in regulated environments, ideally financial services Knowledge of Azure data platform technologies would be desirable but not essential Benefits: Salary up to £60,000 depending on experience Discretionary bonus 25 days annual leave plus bank holidays Holiday purchase scheme Pension Private medical and dental insurance Health cash plan Critical illness insurance Health assessment Life assurance More ❯

/12/2026 Rate: £450 per day - PAYE via Umbrella Role Description: We are seeking a highly skilled Senior Programme Manager to lead the KYC (Know Your Customer) workstream within a broader portfolio of regulatory change initiatives. This role is critical to ensuring the successful delivery of strategic KYC programmes across multiple global locations, aligning with both regulatory … teams. Oversee a team of project managers and business analysts, providing coaching, direction, and performance oversight. Drive delivery of KYC-related initiatives including onboarding enhancements, periodic reviews, remediation, and customer due diligence. Ensure programmes meet internal compliance standards and external regulatory requirements (e.g., FCA, FATF, Section 166). Partner with Compliance, Risk, and Legal teams to interpret regulatory changes … forums, steering committees, and working groups to ensure transparency and alignment. Communicate programme status, risks, and milestones to executive leadership. Lead change initiatives to improve KYC processes, systems, and customer experience. Champion continuous improvement and automation opportunities within the KYC lifecycle. Ensure effective transition of programme deliverables into BAU operations. Key Skills & Experience: Programme management experience in More ❯

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers … globe, giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role … to ensure a healthy growing business. The successful candidate will oversee the development and growth of the department by observing the market and identifying future prospects while maintaining excellent customer support to our existing client base. You will be responsible for setting and achieving budgets and forecasts to maintain competitive cost levels. You will manage over 150 employees across More ❯

Your new company From the very beginning, this organisation had a unique vision to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Together, they're building … t need to be an engineer, but you should understand how to run a global B2B support function, balance workloads, manage escalations, and motivate a team to deliver excellent customer experiences. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per … week. What you'll need to succeed 5+ years' experience leading Customer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding of support operations and service management practices (ITIL awareness a More ❯

Product Manager to join our direct to consumer marketplace team. Reporting to the Head of Product, you will define and deliver product development of a continually evolving credit comparison experience across web and mobile app. You will partner with engineering, design, commercial and marketing teams where you'll lead creation of a product road map and drive commercial benefit … and great customer experience. You'll take ideas through to delivery and release, this isn't just a product vision and strategy role, you'll need to work with product owners and engineering teams in the execution phase. This is an exciting opportunity to join one of the biggest consumer credit comparison services in the UK and help guide … product feature development and capability improvement with new innovation Understand how data can be used in the product to benefit customers and our lenders/partners Qualifications Consumer facing - experience of direct to consumer product management including quantitative assumption validation through A/B testing and feature experimentation Metrics - Product passion and obsession for product performance metrics and feedback More ❯

Product Manager to join our direct to consumer marketplace team. Reporting to the Head of Product, you will define and deliver product development of a continually evolving credit comparison experience across web and mobile app. You will partner with engineering, design, commercial and marketing teams where you'll lead creation of a product road map and drive commercial benefit … and great customer experience. You'll take ideas through to delivery and release, this isn't just a product vision and strategy role, you'll need to work with product owners and engineering teams in the execution phase. This is an exciting opportunity to join one of the biggest consumer credit comparison services in the UK and help guide … product feature development and capability improvement with new innovation Understand how data can be used in the product to benefit customers and our lenders/partners Qualifications Consumer facing - experience of direct to consumer product management including quantitative assumption validation through A/B testing and feature experimentation Metrics - Product passion and obsession for product performance metrics and feedback More ❯

Product Manager to join our direct to consumer marketplace team. Reporting to the Head of Product, you will define and deliver product development of a continually evolving credit comparison experience across web and mobile app. You will partner with engineering, design, commercial and marketing teams where you'll lead creation of a product road map and drive commercial benefit … and great customer experience. You'll take ideas through to delivery and release, this isn't just a product vision and strategy role, you'll need to work with product owners and engineering teams in the execution phase. This is an exciting opportunity to join one of the biggest consumer credit comparison services in the UK and help guide … product feature development and capability improvement with new innovation Understand how data can be used in the product to benefit customers and our lenders/partners Qualifications Consumer facing - experience of direct to consumer product management including quantitative assumption validation through A/B testing and feature experimentation Metrics - Product passion and obsession for product performance metrics and feedback More ❯

some of the world's best brands while transforming the future of retail. With a diverse brand portfolio, the organisation is committed to creating a compelling brand ecosystem, elevating customer experiences, and empowering its teams to think fearlessly and deliver exceptional results. The organisation is seeking an experienced Agile Delivery Manager to drive delivery excellence and strengthen agile ways … of working across its digital technology team. This is an opportunity to shape scalable delivery processes, lead complex development and integration projects, and help the business deliver impactful, customer-focused outcomes across its growing portfolio of brands. The successful candidate will collaborate closely with engineering squads, product teams, and senior stakeholders to align delivery with strategic objectives. This role … evolution of agile practices, tailoring approaches to meet organisational needs. Quality & Governance: Oversee delivery governance to ensure all deliverables meet quality standards and business expectations. Key Requirements Essential: Good experience in Agile Delivery Management, successfully leading multiple teams and digital projects. Must be able to set up agile processes from scratch and explain importance Must have extremely deep Agile More ❯

Full Stack Engineer (2 - 4 years experience) - Solihull - Up to £40K *** Company Overview A leading provider of membership management, IT solutions and business support to gyms, health clubs, and leisure centres across the UK and Ireland is seeking an experienced Full Stack Developer . With clients also in Norway, Greece, and the USA, the organisation is expanding rapidly and … from design and development through to delivery and support. The position involves working on both existing systems and new projects, offering the opportunity to directly influence product development and customer experience. Key Responsibilities Design, develop, and deliver high-quality software solutions Support and maintain existing systems, implementing fixes and enhancements Work with legacy technologies (.NET, SQL, C#/VB … Visual Studio) and modern frameworks (React, APIs, front-end technologies) Collaborate with cross-functional teams including Customer Service, IT, and Sales & Marketing Translate requirements into actionable solutions and scope new projects Contribute to code reviews and continuous improvement initiatives Ensure operational readiness through logging, monitoring, and performance optimisation Candidate Profile Previous experience as a software developer with C# More ❯

excellence in high education, conferencing and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential.With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter … with systems such as student records, finance, and access control. You'll also play a key role in diagnosing and resolving complex issues, contributing to our continuous improvement and customer satisfaction goals. Design, develop, and maintain integrations, imports and exports Write clear specifications for Integration work for mutual sign off Collaborate with internal stakeholders to understand integration requirements and … of new clients and the rollout of new features. Participate in a support rota covering UK and CST hours. What will I need to hit the ground running? Strong experience with SQL and relational databases. Proficiency in PowerShell scripting and API integration (REST/JSON). Extensive experience with modern front-end frameworks (e.g., Angular, React). Solid More ❯

excellence in high education, conferencing and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run … with systems such as student records, finance, and access control. You'll also play a key role in diagnosing and resolving complex issues, contributing to our continuous improvement and customer satisfaction goals. Design, develop, and maintain integrations, imports and exports Write clear specifications for Integration work for mutual sign off Collaborate with internal stakeholders to understand integration requirements and … of new clients and the rollout of new features. Participate in a support rota covering UK and CST hours. What will I need to hit the ground running? Strong experience with SQL and relational databases. Proficiency in PowerShell scripting and API integration (REST/JSON). Extensive experience with modern front-end frameworks (e.g., Angular, React). Solid More ❯

This is a fantastic opportunity for an Application Support Specialist to join a growing team and help deliver high-quality support for a flexible, customer-focused software platform. If you're technically skilled, customer-minded, and ready to grow your career in a hybrid role based in Birmingham, we'd love to hear from you. Client Details Michael … shared passion: helping businesses grow smarter and faster through innovative software solutions. For over two decades they've been building flexible, user-friendly software tools that adapt to real customer needs, not the other way around. The company culture is all about learning, growing, and showing up for each other, and they take huge pride in being officially recognised … Description We're looking for an Application Support Specialist to join the global support team. You will be someone who's passionate about solving problems and delivering an excellent customer experience. In this role, you'll be the go-to technical expert for resolving product issues and guiding customers through solutions, from start to finish. Day-to-day responsibilities More ❯

Telephony Migration Engineer – (Unity to Microsoft Teams) – 3 months – Northampton (Hybrid) My Customer is seeking a highly skilled Telephony Migration Engineer (Subject Matter Expert) to lead and support the migration of their call/contact centre from Unity to Microsoft Teams . This is a hands-on technical role where you will provide expert guidance while also working closely … and execute a migration strategy . Lead workshops and training sessions to upskill team members and end-users. Ensure the new telephony system aligns with business requirements and enhances customer experience. Identify potential risks and troubleshoot technical issues during and after migration. Document best practices, processes, and solutions to improve future implementations. Required Skills & Experience: Proven experience in migrating call/contact centres from Unity to Microsoft Teams . Strong expertise in Microsoft Teams Voice and telephony infrastructure. Hands-on experience with SBCs (Session Border Controllers) , direct routing, and call flow design. Excellent troubleshooting skills and ability to resolve complex telephony issues . Strong leadership and communication skills – able to guide, mentor, and support the More ❯

the organisation. This is a dynamic role where you will act as both a technical expert and a relationship builder, managing networks, leading onboarding projects, and delivering an exceptional customer experience. Regular travel across Birmingham/South and flexibility is essential. Key Responsibilities Lead and manage onboarding projects for new schools and Trusts, ensuring a smooth, professional transition into … networks, ensuring reliability, security, and alignment with educational needs. Provide occasional cover and support for key contracts as part of the wider Service Delivery team. Key Requirements: 5+ years experience in IT support, network management, or technical project delivery (2nd/3rd line level). Strong knowledge of Microsoft 365, Google Workspace, and MDM platforms. Proven experience managing More ❯

and work with the business, business analysts and other resources to help develop innovative solutions as necessary to continue to improve the delivery of GPA outcomes and improve client, customer and GPA experiences. Therefore, specifically to the business plan, this role will also help lead on areas of digital innovation and end-to-end processes, reviewing business plan objectives … and deliver change management strategies that support transformation goals. Digital Transformation Drive the design and delivery of digital services and solutions that enhance operational performance and the Client and Customer experience. Support the Head of Corporate Systems to introduce scalable, secure, and user-centred technologies, in line with GPA principles and more broadly with GDS & CO. Lead the innovation More ❯

Your new company From the very beginning, this organisation had a unique vision to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential.Together, they're building a … t need to be an engineer, but you should understand how to run a global B2B support function, balance workloads, manage escalations, and motivate a team to deliver excellent customer experiences.This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. … What you'll need to succeed 5+ years' experience leadingCustomer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using More ❯

and recyclable thermoplastics Issue Resolution & Quality: Lead root cause analysis and resolution of engineering issues during development and post-launch. Support warranty investigations and continuous improvement initiatives. Knowledge/Experience Bachelors or Masters degree in Mechanical Engineering, Automotive Engineering, Materials Science or related discipline. Strong experience in automotive exterior systems, with a focus on bumper engineering. Strong knowledge … CATIA V5), PLM systems (e.g., Teamcenter), and CAE validation processes. Proven leadership in cross-functional teams and supplier management. Excellent communication, project management, and problem-solving skills. Preferred Attributes Experience with premium or performance vehicle programs. Familiarity with injection moulding, painting, and assembly processes for exterior trim. Knowledge of pedestrian protection systems and active safety integration. Passion for innovation … sustainability, and delivering high-quality customer experiences. In return for bringing your expertise to our business we offer a competitive salary along with excellent benefits including: Pension Scheme We match employee contribution up to 5% of salary 25 Days Holiday Private Health Care Tata Jaguar Land Rover Privilege Scheme - up to 20% off new JLR vehicles Group Income Protection More ❯

of testing strategy i.e. dress rehearsals, UAT Provide guidance and mentoring to the Data team by being an advocate for best practices to elevate the effectiveness of the team. Experience & qualifications To be successful in this role you'll need: Practical experience and execution of data governance & data management practices and tools such as data cataloguing, data discovery … to align data initiatives with business goals and drive data maturity across the organisation. To be able to Identify opportunities where data can drive revenue, reduce cost, or improve customer experience. To be able to translate complex data into compelling narratives for non-technical audiences To be able to manage multiple data projects, ensuring timely delivery and alignment with More ❯

Telephony Engineer 3 months Northampton/Remote My Customer is seeking a highly skilled Telephony Engineer with Strong experience with Microsoft Teams to lead and support the migration of their contact centre from Unity to Microsoft Teams . This is a hands-on technical role where you will provide expert guidance while also working closely with engineers, stakeholders … and end-users to ensure a seamless transition. Required Skills & Experience from the Telephony Engineer: Proven experience in migrating contact centres to Microsoft Teams . Strong expertise in Microsoft Teams Voice and telephony infrastructure. Hands-on experience with SBCs (Session Border Controllers) , direct routing, and call flow design. Excellent troubleshooting skills and ability to resolve complex telephony … issues . Strong leadership and communication skills able to guide, mentor, and support the team. Experience working in an enterprise environment with large-scale deployments. Key Responsibilities of the Telephony Engineer: Migration of the call/contact centre from Unity to Microsoft Teams . Provide hands-on technical expertise in telephony, including design, configuration, and troubleshooting. Collaborate with IT More ❯

Telephony Engineer – 3 months – Northampton/Remote My Customer is seeking a highly skilled Telephony Engineer with Strong experience with Microsoft Teams to lead and support the migration of their contact centre from Unity to Microsoft Teams . This is a hands-on technical role where you will provide expert guidance while also working closely with engineers, stakeholders … and end-users to ensure a seamless transition. Required Skills & Experience from the Telephony Engineer: Proven experience in migrating contact centres to Microsoft Teams . Strong expertise in Microsoft Teams Voice and telephony infrastructure. Hands-on experience with SBCs (Session Border Controllers) , direct routing, and call flow design. Excellent troubleshooting skills and ability to resolve complex telephony … issues . Strong leadership and communication skills – able to guide, mentor, and support the team. Experience working in an enterprise environment with large-scale deployments. Key Responsibilities of the Telephony Engineer: Migration of the call/contact centre from Unity to Microsoft Teams . Provide hands-on technical expertise in telephony, including design, configuration, and troubleshooting. Collaborate with IT More ❯

is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for … live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to Coach and Guide Team Members daily to enable to the centre to deliver the best service possible. A key part … will involve supporting the modernisation of the CRC's Workflow Management System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing More ❯

is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for … live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to Coach and Guide Team Members daily to enable to the centre to deliver the best service possible. A key part … will involve supporting the modernisation of the CRC's Workflow Management System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing More ❯

is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for … live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to Coach and Guide Team Members daily to enable to the centre to deliver the best service possible. A key part … will involve supporting the modernisation of the CRC's Workflow Management System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing More ❯

business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber … and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination.//Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals.//Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor More ❯

business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber … and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination.//Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals.//Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor More ❯