51 to 75 of 78 IT Support Jobs in the Midlands

call for the companies users when having technical issues, this requires you to have an understanding of Windows OS, O365, Active Directory and other IT Support queries relating to Hardware and Software. The client uses a bespoke system that they will bring you up to speed on so … a willingness to learn quickly is essential. What you need. Experience of a Service Desk environment. Good skills with IT support in general. Windows OS Active Directory O365 (preferred) A s... More ❯

Looking to take the next step in your IT career? Want to contribute to key IT transformation projects across a multi-site organisation? We’re hiring an IT Helpdesk Technician/1st Line Support Analyst to join a busy IT department at the Head Office … in Solihull. What’s in it for you? Clear IT development path: Build real-world experience in cyber security, infrastructure, business systems, and ITIL-aligned IT operations. Professional development: Opportunity for ongoing training and accreditations Business-wide impact: Play a crucial role in keeping mission-critical tech … successful organisation with a strong people focus. As Helpdesk Technician you would report into the Helpdesk Manager and be at the forefront of technical support for the organisation. You will supporting broad ranging IT issues covering hardware, software and network technologies. You would also gain great exposure to More ❯

Hoshizaki are seeking to recruit an enthusiastic Business Administration and IT Support Apprentice to join their team. Guided by the IT staff, you’ll gain hands-on experience with infrastructure, hardware, and software while supporting end users, handling incidents, and managing service requests across departments. Role Job … Role: Provide end user desktop support - Windows 10 and 11, Microsoft 365, User account administration, Peripherals Installing desktop PCs and mobile devices via Intune Deploying software and configuration Creating procedures and supporting end users to maximise their use of IT solutions Responding to all incidents and requests on … the helpdesk Administration of the IT Service Management helpdesk Troubleshooting 1st and 2nd line user-based tickets - Various endpoint issues such as Windows operating system issues and guidance, Microsoft issues, monitor, docking station, printer setup and support, administration of user accounts, system permissions and more. Checking backup jobs More ❯

Are you passionate about technology and eager to launch your career in IT? We’re looking for a driven and enthusiastic IT Support Apprentice to join our dynamic team! If you're ready to turn your passion for tech into a thriving career, apply now and take … the first step towards an exciting future in IT! Role As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. What you’ll do at work Provide technical support to end-users via phone … up and maintain user accounts, passwords, and permissions on various systems Perform regular system updates and software patches Assist with network maintenance and monitoring Support and maintain local area networks (LAN), wide area networks (WAN), and other IT infrastructure Document issues, resolutions, and any actions taken in support More ❯

Job Title IT Technician - 2nd Line Support Are you the kind of person who loves to solve tech puzzles and make someone's day a little brighter? Do you thrive in a fast-paced environment where no two days are the same? If so, we're looking for … you! We're searching for a passionate and dedicated IT Technician to join our clients friendly team in Leicester. You'll be the go-to person for all things tech, providing top-notch support for Macs, PCs, servers, Microsoft 365, and a variety of other systems. Think of … day! What You'll Be Doing: Become a Tech Problem Solver: You'll be the first line of defence, providing remote and on-site IT support to their awesome users. From troubleshooting tricky software issues to setting up new hardware, you'll be the expert they rely on. More ❯

Role: IT Support Specialist II Location: Hybrid (at least 3 days in office weekly) Salary Range: £36k – £40k base + 5% bonus About the Role This position is replacing an existing Support Level II role. The ideal candidate will have experience in front-line IT support … preferably within a fast-paced tech environment. We're looking for someone confident supporting both Windows and Mac (Apple) environments, with strong end-user support capabilities. Technical Requirements Ideally 3-4 years experience in technical support roles Solid experience with Windows and macOS environments Strong knowledge of Microsoft … and cloud services, including: User administration Account setup Familiarity with ITSM tools like Jira (or equivalent) Hardware provisioning and support (laptops, accessories, etc.) Experience performing onboarding/inductions for new starters Soft Skills People-oriented, with excellent interpersonal and communication skills Proactive, switched-on, and able to work independently More ❯

IT Support Analyst (First Line) Stoke (4 days per week on site) 26-28k Applications accepted with experience in the following roles: Help Desk First Line Support Customer Service/Call Centre (with vested interested in Tech) Entry Level candidates who have completed a Tech related … Degree Key Responsibilities: To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds To ensure that all end user raised incidents and service requests are clearly logged in … basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution Essential Skills: Good IT skills Ability to work to demanding timelines Strong focus on team achievements but can work effectively without guidance Excellent communication skills Strong organisational skills More ❯

Job Title IT Technician - 2nd Line Support Are you the kind of person who loves to solve tech puzzles and make someone's day a little brighter? Do you thrive in a fast-paced environment where no two days are the same? If so, we're looking for … you! We're searching for a passionate and dedicated IT Technician to join our clients friendly team in Leicester. You'll be the go-to person for all things tech, providing top-notch support for Macs, PCs, servers, Microsoft 365, and a variety of other systems. Think of … day! What You'll Be Doing: Become a Tech Problem Solver: You'll be the first line of defence, providing remote and on-site IT support to their awesome users. From troubleshooting tricky software issues to setting up new hardware, you'll be the expert they rely on. More ❯

2nd Line IT Support Engineer – Step into 3rd Line | Nottinghamshire | Hybrid Are you an experienced 2nd Line Engineer ready to take the next step towards 3rd Line? We're working with a growing, fast-paced tech business in Nottinghamshire that's looking for a client-focused IT Support Engineer to join their close-knit team. If you're keen to work across a variety of technologies, get involved in project work, and expand your technical capabilities – this could be the opportunity you’ve been waiting for. This is a hybrid role, blending remote work with … time at their offices and regular client visits across the East Midlands. It’s a hands-on, customer-facing role where you'll be part of a collaborative team supporting a broad and interesting client base. What you'll be doing: Act as a key escalation point for 1st More ❯

Are you passionate about technology and eager to build a career in IT? EPX Ltd is offering an exciting IT Apprenticeship opportunity that provides hands-on experience, industry-leading training, and a pathway to a successful future in tech. Role Provide support to customers, suppliers, and partners … via telephone, remote support and onsite visits Create and take ownership of tickets and be responsible for allocated work Communicate effectively with customers via telephone and maintain excellent written job-notes throughout Adhere to and contribute toward company processes and procedures Manage your workload, whilst meeting and exceeding KPIs … and targets Carry out Project Engineering works when required by Professional Services Provide support to all other areas of the business where required Training Information Communications Technician Level 3 Apprenticeship Standard Full training and support will be provided by your workplace mentor and from the Baltic team Possible More ❯

Job Description Role: IT Support Specialist II Location: Hybrid (at least 3 days in office weekly) Salary Range: £36k – £40k base + 5% bonus About the Role This position is replacing an existing Support Level II role. The ideal candidate will have experience in front-line IT support, preferably within a fast-paced tech environment. We're looking for someone confident supporting both Windows and Mac (Apple) environments, with strong end-user support capabilities. Technical Requirements Ideally 3-4 years experience in technical support roles Solid experience with Windows and macOS environments Strong … knowledge of Microsoft 365 and cloud services, including: User administration Account setup Familiarity with ITSM tools like Jira (or equivalent) Hardware provisioning and support (laptops, accessories, etc.) Experience performing onboarding/inductions for new starters Soft Skills People-oriented, with excellent interpersonal and communication skills Proactive, switched-on, and More ❯

Job Description IT Support Analyst (First Line) Stoke (4 days per week on site) 26-28k Applications accepted with experience in the following roles: Help Desk First Line Support Customer Service/Call Centre (with vested interested in Tech) Entry Level candidates who have completed a … Tech related Degree Key Responsibilities: To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds To ensure that all end user raised incidents and service requests are clearly … basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution Essential Skills: Good IT skills Ability to work to demanding timelines Strong focus on team achievements but can work effectively without guidance Excellent communication skills Strong organisational skills More ❯

Are you passionate about cloud technology and keen to play a hands-on role in supporting modern IT environments? At Apogee, we are looking for a proactive IT Systems Support Engineer to join our dynamic internal IT team. This is a critical role focused on delivering … high-quality support across our hybrid infrastructure - spanning both on-premise systems and a growing cloud environment. You will be at the forefront of ensuring seamless access to IT services for users across the UK and Europe, with a particular emphasis on Microsoft 365, Azure, Entra ID (Azure … accounts and troubleshooting connectivity issues to supporting cloud migrations and monitoring system performance, you will help drive the effectiveness, security, and scalability of our IT operations. This role offers a fantastic opportunity to deepen your experience with cloud technologies in a fast-paced, collaborative environment where innovation and service More ❯

Manufacturing Information Technology Support Lead. Onsite We have partnered with a leading manufacturing customer in their search for an Information Technology Support Lead. This role requires an individual who has a wealth of technical knowledge and is keen to continue rolling up their sleeves whilst also offering a … suitable for someone who is looking for that next step. Role responsibilities and skills: Responsibility for the day to day management of the factory IT support teams Provide technical support to and mentor IT team members. Set and implement the strategic direction for IT services … and infrastructure. Managing the operation and maintenance of all corporate computer systems in conjunction with colleagues in multiple locations As an IT shared service, provide highly reliable services that are mainly required for factory IT. Provide operational support for specialist systems as may be acquired by the Company More ❯

2nd/3rd Line Support Engineer | Stoke-on-Trent | £35,000 Oscar Technology are working with a leading MSP focused on delivering highly secure IT Infrastructure and Networks for government and defence organisations across the UK. They are the leaders of their niche and have been going from … or be able to obtain SC and/or DV Clearence. They will put you through the process but you most be eligible for it to be considered for the role. As a 2nd/3rd Line Support Engineer, you will play a crucial role in the company … s effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd/ More ❯

Are you passionate about cloud technology and keen to play a hands-on role in supporting modern IT environments? At Apogee, we are looking for a proactive IT Systems Support Engineer to join our dynamic internal IT team. This is a critical role focused on delivering … high-quality support across our hybrid infrastructure - spanning both on-premise systems and a growing cloud environment. You will be at the forefront of ensuring seamless access to IT services for users across the UK and Europe, with a particular emphasis on Microsoft 365, Azure, Entra ID (Azure … accounts and troubleshooting connectivity issues to supporting cloud migrations and monitoring system performance, you will help drive the effectiveness, security, and scalability of our IT operations. This role offers a fantastic opportunity to deepen your experience with cloud technologies in a fast-paced, collaborative environment where innovation and service More ❯

Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK. Job description: Were recruiting Technical Support Analyst Mller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we … and resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme. We are currently recruiting for a Technical Support Analyst to be based at our Market Drayton offices. We are looking for an experienced individual to support all company employees with problems … relating to the IT technical environment. You will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible. You will provide field-based support at remote sites. Technical Support Analyst More ❯

We’re looking for a Senior IT Engineer to join our growing team. You don’t need to be a wizard, but you should be confident in setting up and maintaining cloud infrastructure, undertaking migrations, and acting as the go-to person for cloud-related queries. This is a … influence best practices and mentor junior staff. Key Responsibilities: Setup, manage, and maintain cloud infrastructure (primarily Microsoft Azure and Microsoft 365). Lead or support migration projects, including on-prem to cloud transitions. Provide 3rd line support across all core IT areas (networking, servers, storage, security, and … experience in Microsoft 365 administration and troubleshooting . Strong understanding of cloud infrastructure (Azure preferred) – deployment, configuration, and management. Demonstrated experience in 3rd line support across a variety of IT systems. Experience with server, network, and storage technologies . Good interpersonal and communication skills – comfortable working directly with More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk … Support team supporting the contract between Mon-Fri covering 7.00am 7.00pm on a soft shift pattern (37.5 hour working week). These opportunities are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes … The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits More ❯

are the same, and where your skills truly make a difference, wed like to hear fromyou. Were looking for a confident and capableIT Systems Support Engineerto join our fast-paced IT team for 2 ofour locations in Kent and Lincoln Reporting to the Head of IT, youll … provide hands-on support across our European officestackling technical issues, supporting infrastructure, and helping to keep our systems efficient, secure, and future-ready. This role is a hybrid working model - but does require flexiblity based on the needs of the business. For roles with office-based hybrid working: A More ❯

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We have a comprehensive portfolio of technology products and services that gives our partners the competitive advantage to build bigger and … more successful businesses by providing their customers with the best solutions and customer experience possible. Platform Support is responsible for the timely resolution of all manner of issues affecting the business from partner setup/liaison, configuration, data integrity, performance, stability, reliability, and security of our customer facing platforms … candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. As well as providing general platform support, you will help support the other areas of Platform running and maintaining infrastructure for the application to make sure the customer platforms can More ❯

2nd/3rd Line Support Engineer | Stoke-on-Trent | £35,000 Oscar Technology are working with a leading MSP focused on delivering highly secure IT Infrastructure and Networks for government and defence organisations across the UK. They are the leaders of their niche and have been going from … or be able to obtain SC and/or DV Clearence. They will put you through the process but you most be eligible for it to be considered for the role. As a 2nd/3rd Line Support Engineer, you will play a crucial role in the company … s effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and direc... More ❯

Inside IR35 - 1st and 2nd Line - Manufacturing or similar sector experience - Great Customer Service Essential - Onsite nr Worcester We are hiring for a technical support analyst to join a business that have grown recently. You will need to be able to drive as the site is only really accessible … and process improvement. This role is delivering a brilliant customer service to the internal stakeholders, so you'll need to be the face of IT to the business. The environment and sector are less important but it will help if you've worked in manufacturing of engineering type … that is inquisitive and has a problem mindset would be helpful. Technical skills are O365, Endpoint and some networking really and then the customer support piece in addition to this. Please apply now for more information. Please note it is on-site 5 days p... More ❯

Job Overview Our client, we’re working with exclusively, Has an opportunity for a Support Contracts Manager with a passion for engineering and a good knowledge of software systems, networks and software development, to join their expanding team with leadership qualities. The Support Manager will be supporting customer … is looking forward to building additional team strength across all areas of the business. Responsibilities and Duties Working as a member of the Systems Support team to: Ownership of the support function, driving initiatives and improvements to maximise customer satisfaction Line management duties of Support Team members … including employee appraisals Identify team training requirements to fulfill customer support agreements Management and reporting of KPIs within customer SLAs Key decision maker in prioritisation, delegation and escalation of systems support Develop the case management system to ensure efficient and effective customer service Work with Sales to communicate More ❯

What will you be doing? You will work as an IT Operations Support Engineer , collaborating with colleagues and internal teams to manage incident and request processes. Your responsibilities include overseeing the deployment of releases and patches into the live environment, ensuring it remains up to date, and … interactions within resolver teams, and stepping into incident lead roles during major outages or disruptions. The role covers core hours and out-of-hours support on a rota basis for Priority 1 incidents, from 7 am to 10 pm, 7 days a week. Ideal candidates will have strong technical … to adapt communication style to the audience and avoid jargon. Flexibility to cover occasional unsociable hours for project delivery is required. What is in it for you? We offer competitive salaries and benefits such as: Up to 20% discount on products Access to retail discounts, savings on days out More ❯