101 to 118 of 118 ITIL Jobs in the Midlands

for assigned customers once live. Establish, monitor, and report on SLAs covering availability, performance, incident response, and change management. Work with the Service Desk and Change Manager to embed ITIL-aligned processes (incident, problem, change, and release) and with the Incident and Service Improvement Manager to identify and introduce improvements. Lead customer service review meetings, presenting service performance, improvement actions … structured problem-solving to prevent recurrence. With a focus on continuous improvement, you’ll analyse trends and user feedback to enhance performance and customer experience. You’ll ideally hold ITIL® 4 Foundation certification or higher, with knowledge of governance and change control; Project Management or Agile PM qualifications would be valuable. Experience in ISO 27001 or similarly structured environments is More ❯

trusted business partner. Manage vendor performance and ensure compliance with contractual and regulatory standards. Drive continuous improvement, knowledge management, and capability building across teams. Drive adoption of the current ITIL/ITSM best practices and support implementation of new tools Engage and influence regional teams, to foster collaboration, manage resistance, and drive cultural change. About You Proven experience leading global … service teams in complex, multi-region organisations. Strong understanding of ITIL and process improvement. Demonstrated success managing outsourced delivery models (India experience advantageous). Skilled in stakeholder management, change leadership, and building trust across diverse teams. Familiar with hybrid cloud (Azure), ERP (SAP), and enterprise technology platforms. A collaborative, pragmatic, and culturally aware leader with exceptional communication and influencing skills. More ❯

8+ years of IT experience, with 2–3+ years in ServiceNow project management roles. Strong understanding of ServiceNow platform capabilities, including workflows, CMDB, integration, and module configurations. Familiarity with ITIL and CSDM frameworks. Experience delivering projects in an Agile, Scrum, or hybrid methodology. Excellent communication, stakeholder engagement, and conflict resolution skills. Ability to manage multiple concurrent projects and priorities in … a fast-paced environment. Preferred Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Implementation Specialist (any module) PMP or PRINCE2 Certification ITIL v3/v4 Foundation Agile Scrum Master or Safe Agilist Mandatory Skills: ServiceNow - SaaS . Experience: 8-10 Years . More ❯

experience in IT infrastructure roles, with strong senior-level experience Proven expertise in Microsoft Azure and cloud migration projects Solid understanding of networking, virtualisation, storage, and security Familiarity with ITIL and best-practice service management Excellent communication and stakeholder engagement skills Strong problem-solving ability and a proactive approach to system reliability and improvement Relevant certifications (Microsoft, VMware, ITIL, etc. More ❯

priorities Define scope, objectives and deliverables in collaboration with stakeholders Manage risks, dependencies and resources across multiple initiatives Own and manage the IT Change Management framework in line with ITIL best practice Chair the Change Advisory Board and maintain the forward schedule of change Ensure compliance with ISO27001, GDPR and regulatory obligations Drive user adoption and training as part of … strong relationships across departments and influence at all levels Skills and Experience: Proven experience in IT project and/or change management, ideally within professional services Strong understanding of ITIL processes, particularly Change and Release Management Excellent stakeholder engagement and communication skills Familiarity with ITSM and project management tools (e.g. ServiceNow, Jira, MS Project) Knowledge of information security, compliance and … risk management ITIL Foundation certification (v3 or v4) essential; Practitioner level desirable Project management certification (PRINCE2, PMP, AgilePM or equivalent) This is a fantastic opportunity to shape the delivery of technology change in a forward-thinking organisation. If you are a structured, collaborative and results-driven IT leader, we would love to hear from you. More ❯

years in a senior technical or lead role Proven expertise in managing Microsoft Azure environments and cloud migrations Strong understanding of networking, virtualisation, and security principles Experience with ITIL frameworks and service management best practices Excellent communication and stakeholder-management skills Ability to operate effectively in a fast-paced, evolving environment with competing priorities Relevant certifications (e.g., Microsoft Certified, ITIL More ❯

Key Responsibilities Provide on-site IT support for users, resolving technical issues that require physical presence. Handle incidents and service requests allocated through the central queue in line with ITIL and ISO20000 frameworks. Maintain accurate IT asset records for the Telford site, ensuring data integrity. Support deployment and maintenance of laptops, printers and other hardware using Autopilot and Intune. Assist … functions where new processes or procedures are introduced. Willingness to work on-site and occasionally travel to other HMLR offices as required. Desirable Familiarity with Autopilot, Intune and SCCM. ITIL Service Management Foundation certification (or willingness to obtain). Experience working in government or large enterprise IT environments. Knowledge of ISO20000 frameworks and service management processes. Relevant IT qualification (e.g. More ❯

ticket management systems to raise, track, and resolve support-related issues. Strong organisational and multitasking abilities. Excellent communication and interpersonal skills. Knowledge and/or experience working in an ITIL environment. Previous experience of working with Enterprise Customers. Education/Qualifications A Level 3 Qualification in IT (A-Level/BTEC or equivalent) ITIL Foundation (Desirable) Skills/Capability Excellent More ❯

an IT Services or Managed Service Provider (MSP) environment. Strong organisational and communication skills. Understanding of Microsoft 365, Azure, networks or infrastructure projects . Familiarity with Prince2, Agile or ITIL methodologies. Confident using tools such as MS Project, Smartsheet or Jira . A proactive and structured approach to managing tasks and priorities. Why Join Be part of a collaborative IT … Hybrid working environment with regular team collaboration days near Chesterfield. Keywords: IT Project Coordinator, Project Support, PMO Coordinator, Project Delivery, IT Services, MSP, Cloud Projects, Infrastructure, Microsoft 365, Azure, ITIL, Prince2, Agile, Project Scheduling, Project Planning, Chesterfield More ❯

with business prioritisation, strategic direction and compliance considerations. Experience of the management of student systems, including technical environments, version management and system monitoring. A good understanding of ITIL (Information Technology Infrastructure Library) best practices for managing IT services. A good understanding of information governance. A good knowledge and understanding of current issues in Higher Education. If you have the relevant More ❯

with business prioritisation, strategic direction and compliance considerations. Experience of the management of student systems, including technical environments, version management and system monitoring. A good understanding of ITIL (Information Technology Infrastructure Library) best practices for managing IT services. A good understanding of information governance. A good knowledge and understanding of current issues in Higher Education. If you have the relevant More ❯

data-related issues. Collaborate with SAP and IT teams to ensure smooth operations and issue resolution. Deliver infrastructure services in line with SLA and compliance targets. Ensure adherence to ITIL processes and security standards. Produce and maintain technical documentation and non-technical summaries. Experience Requirements Minimum 3 years’ experience as a SAP HANA Administrator. Strong background in database administration, tuning … automation and scripting for database operations. Excellent problem-solving and troubleshooting abilities. Strong communication and collaboration skills. High level of technical competence and attention to detail. Good understanding of ITIL framework and change management. Ability to summarise technical issues for non-technical stakeholders. Desirable Experience Experience with SAP upgrades (S2 to HANA). Exposure to cloud platforms and virtualisation technologies. More ❯

System Administrator Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, HR System Administration, 2nd Line Support, ITIL Are you passionate about HR technology and delivering great user experiences? A highly reputable UK based Tech Company are looking for an Oracle HR Systems Administrator to join the HR … System Administrator Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, HR System Administration, 2nd Line Support, ITIL More ❯

System Administrator Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, HR System Administration, 2nd Line Support, ITIL Are you passionate about HR technology and delivering great user experiences? A highly reputable UK based Tech Company are looking for an Oracle HR Systems Administrator to join the HR … System Administrator Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, HR System Administration, 2nd Line Support, ITIL More ❯

as primary liaison between business and IT, ensuring technology aligns with strategic priorities Conduct business impact assessments and identify digital transformation readiness gaps Lead implementation of digital solutions using ITIL 4 and Agile methodologies Manage relationships with senior leadership, directorates, and IT service providers Oversee outsourced IT performance, ensuring compliance with ITIL 4 and NIST CSF 2.0 standards Promote agile More ❯

forums to ensure compliance with DR and continuity standards. Produce management reports and dashboards, highlighting test outcomes, risks, and recommendations. Key Skills & Experience Proven experience in IT Service Management (ITIL v3/v4) and solid working knowledge of Disaster Recovery/IT Continuity within a regulated environment. Strong stakeholder engagement and influencing skills at all levels, including senior management. Understanding … Operational Resilience , Risk Management , and Data Governance within financial services or other regulated industries. Experience partnering with third-party vendors (ideally cloud providers) to ensure alignment with continuity objectives. ITIL Foundation certification (v3 or v4) is essential. The Process Two-stage interview process Start date: ASAP More ❯

to £510 inside IR35. Roles & Responsibilities Provide Mainframe Automation and output management support Communicate and collaborate with the wider Tech/Mainframe team to handle escalated issues Comply with ITIL practices and processes Manage Mainframe Automation tools in line with ITIL processes, and company-wide security, compliance and policies Skills & Experience Knowledge and experience working with Mainframe systems and operations … using CA-View/CA-Deliver essential, CA7/CA11 desirable Knowledge of tools including OPSMVS, REXX, I-Dash, ServiceNow, Control D and Splunk (Dashboards) highly desirable Familiarity with ITIL processes and Agile methodology Relevant education/qualifications in Information Technology/Computer Science (or similar subjects) About Express Recruitment Express Recruitment has been offering exceptional recruitment solutions across the More ❯

Come and join the Littlefish team! Work location: Nottingham or Sheffield hybrid. The current team collaboration day is Wednesday. Salary: Up to: £70,000 Must Be eligible for SC (Must of lived in the UK for the past 5 years More ❯