101 to 108 of 108 ITIL Jobs in the Midlands

teams across UK and European offices, ensuring exceptional service standards, strong client relationships, and continuous operational improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring … continuous improvement initiatives to optimise processes and enhance customer satisfaction. Experience required: 5+ years’ experience in service delivery management in SaaS, cloud, or enterprise software environments. Strong expertise in ITIL processes, incident management, and RCA. Proficient in Jira Service Desk, Power BI, and familiar with ISO 27001 frameworks. Excellent communicator with proven stakeholder management and team leadership skills. Holds a … relevant degree (IT, Business, or similar) – certifications such as ITIL, ISO 27001, PMP, or CSM are a plus. What’s on offer: A leadership role with real impact on client satisfaction and operational success. A collaborative and supportive culture where initiative and innovation are valued. Hybrid, (weekly office/home split), working model with regular opportunities to travel and engage More ❯

Role: Application Support Developer Location: Birmingham (Hybrid 1 Days A Week In-Office) Salary: £45,000 - £50,000 (Up to £55,000 with Library Systems Experience) Benefits: Competitive Pension and Annual Leave Employment Status: Fixed-Term (18 Months Initially) Network More ❯

that will allow them to hit the ground running on urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/OLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing effective … communication with senior management/customers, managing expectation of key stakeholders Working closely with other departments including but not limited to all ITIL areas and Development to provide technical support, complete technical investigations and make ongoing improvements to processes and procedures Proactively arrange chair and minute meetings for investigations and resolutions with internal and external customers Write and contribute to … and concise wayto a non-technical audience Excellent customer service skills and experience supporting your team to manage incidents through to resolution Knowledge and experience of technical solutions supporting ITIL processes, such as SQL server, would be highly advantageous Why Microlise? When your groceries arrive at your door or you sign for your online parcel, one or more of our More ❯

Solutions Architect, Defence & Security, Stoke on Trent Client facing, Solutions Architect to join a talented team. Delivery cutting-edge, high security solutions for a growing MSP. You will be the bridge between clients and technical execution. Translating complex requirements into More ❯

Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText. Drive system improvements, compliance, and operational resilience using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience … database expertise (SQL Server, PostgreSQL, MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions-oriented approach. Knowledge of ITIL v3 for incident and problem management. If this role is for you, please apply below More ❯

Provide training and support to IT staff and all colleagues on quality assurance practices and procedures. Managing the Change Advisory Board process and handling Major Incidents as per the ITIL framework. In order to apply, you must have the following skills and experience: Bachelor's degree in Information Technology, Computer Science, or relevant experience. Relevant certifications in quality management (e.g. … ISO 9001, Six Sigma) and/or ITIL qualifications. Proven experience as an Audit & Risk Lead or in a similar role within the Technology space, preferably within the housing or public sector. Demonstrated experience in developing and implementing quality assurance policies and procedures. Experience of quality assurance of data management reports. Proficiency in conducting audits and risk assessments. If you More ❯

Provide training and support to IT staff and all colleagues on quality assurance practices and procedures. Managing the Change Advisory Board process and handling Major Incidents as per the ITIL framework. In order to apply, you must have the following skills and experience: Bachelor's degree in Information Technology, Computer Science, or relevant experience. Relevant certifications in quality management (e.g. … ISO 9001, Six Sigma) and/or ITIL qualifications. Proven experience as an Audit & Risk Lead or in a similar role within the Technology space, preferably within the housing or public sector. Demonstrated experience in developing and implementing quality assurance policies and procedures. Experience of quality assurance of data management reports. Proficiency in conducting audits and risk assessments. If you More ❯

Provide training and support to IT staff and all colleagues on quality assurance practices and procedures. Managing the Change Advisory Board process and handling Major Incidents as per the ITIL framework. In order to apply, you must have the following skills and experience: Bachelor's degree in Information Technology, Computer Science, or relevant experience. Relevant certifications in quality management (e.g. … ISO 9001, Six Sigma) and/or ITIL qualifications. Proven experience as an Audit & Risk Lead or in a similar role within the Technology space, preferably within the housing or public sector. Demonstrated experience in developing and implementing quality assurance policies and procedures. Experience of quality assurance of data management reports. Proficiency in conducting audits and risk assessments. If you More ❯