176 to 200 of 221 Service Delivery Jobs in the Midlands

appoint an experienced Field Engineer as they continue to grow from strength to strength. This Field Engineer role is essential to maintaining high-quality service delivery, team performance, and field installation standards across client sites. Field Engineer package and requirements: Salary £38,000 - £40,000 + Overtime ...

opportunities to increase spend and introduce additional solutions and services. Conduct regular customer reviews and account planning activities. Work closely with internal technical and service delivery teams to ensure outstanding customer experience. Drive account retention and customer satisfaction. Maintain accurate account and pipeline information within the CRM system. ...

opportunities to increase spend and introduce additional solutions and services. Conduct regular customer reviews and account planning activities. Work closely with internal technical and service delivery teams to ensure outstanding customer experience. Drive account retention and customer satisfaction. Maintain accurate account and pipeline information within the CRM system. ...

work closely with our Head of Information Security, IT Manager, Customer Technology Manager and IT Procurement and Vendor Manager to continually improve service, resilience and security across the Group. You’ll also be accountable for the stability and support of warhammer.com and our other customer-facing technologies, working across … substantial and complex organisation and successfully led significant technology change. You’ll bring strong knowledge of IT infrastructure, networking, cloud technologies and service delivery, with enough breadth across information security, digital technology and major programmes to know what good looks like. You’ll be astute and evidence-based ...

solutions. You will conduct technical governance, reviews and audits to ensure designs meet Secure by Design and Zero Trust principles, while collaborating with Sales, Service Delivery and Engineering teams. #J-18808-Ljbffr ...

seeks an Information Technology Manager to lead the technology portfolio across workplace, infrastructure, applications and data. You will shape the technology strategy, roadmap and service delivery, ensuring security, resilience, cost efficiency and alignment with business priorities. You’ll lead 7 staff, including 4 direct reports, and partner with ...

customer-facing architecture professional in Birmingham with strong expertise in ERP architecture and AI adoption. You will bridge customer strategies with technology designs and service delivery, ensuring successful transitions to modern workflows. The ideal candidate will possess excellent consultative skills and a deep understanding of data governance. Join ...

will work with legal tech specialists and senior stakeholders, manage platform projects, and translate complex concepts for diverse audiences while maintaining high standards of service delivery. #J-18808-Ljbffr ...

continued growth of the private client offering. You will be involved in mentoring more junior colleagues, supporting team development and helping to shape service delivery. For those with an existing network or following, there is scope to leverage this; however, individuals with strong commercial instincts and a genuine appetite ...

platforms across multiple business entities. Provide technical leadership across server, storage, Active Directory, virtualisation, backup and disaster recovery services. Establish and govern infrastructure standards, service levels and best practices to improve reliability, security and efficiency. Support strategic initiatives including data centre modernisation, cloud adoption and infrastructure transformation programmes. Champion … automation and continuous improvement to enhance service delivery. Partner with stakeholders, vendors and technical teams across the EMEA region to successfully deliver change and drive adoption of new technologies. What We're Looking For Proven experience leading infrastructure teams within complex enterprise environments. Strong technical expertise across Windows Server ...

Keep accurate and detailed records of work carried out, contributing to shared documentation. Ensure tickets are managed effectively, with clear updates and adherence to service levels. Balance competing priorities while maintaining service quality. Offer guidance to junior team members and help reduce repeat escalations. Contribute ideas to improve … internal processes, tools, and service delivery. Key Attributes Required Demonstrable experience in a 2nd or 3rd line IT support role, ideally within a managed services environment. Strong working knowledge of Microsoft 365, Azure AD, Windows Server, networking, and virtualisation platforms. A structured and analytical approach to troubleshooting. Strong communication ...

provide third-line support for internally developed applications while working closely with Customer Support, Development, Architecture, and Infrastructure teams to ensure exceptional service delivery. This is an exciting opportunity for someone who thrives in a technically challenging environment and enjoys solving complex problems while driving continuous improvement. Key Responsibilities … second-line support teams. Work closely with development teams to identify software defects and implement effective workarounds. Deploy application updates, patches, and hotfixes. Service Availability & Performance Monitor cloud-hosted platforms to ensure compliance with service availability and performance commitments. Proactively manage alerts, event logs, and system monitoring tools. ...

provide third-line support for internally developed applications while working closely with Customer Support, Development, Architecture, and Infrastructure teams to ensure exceptional service delivery. This is an exciting opportunity for someone who thrives in a technically challenging environment and enjoys solving complex problems while driving continuous improvement. Key Responsibilities … second-line support teams. Work closely with development teams to identify software defects and implement effective workarounds. Deploy application updates, patches, and hotfixes. Service Availability & Performance Monitor cloud-hosted platforms to ensure compliance with service availability and performance commitments. Proactively manage alerts, event logs, and system monitoring tools. ...

journey and help deliver improved outcomes. The Donor and Session Programme (DASP) is a multi-year initiative that will modernise donor engagement and session delivery by replacing capabilities currently held within the Pulse blood management system. The programme will transform technology and experiences across Blood, Platelet and Plasma donation … across multidisciplinary teams. This is a hybrid role, combining home working with travel to NHSBT sites as required. Main duties of the job The Service Owner is responsible for the end-to-end donor experience and strategic vision for a defined NHSBT service. Key responsibilities include: Defining and owning ...

data and performance professional to join a complex public sector environment, supporting housing and property services through business intelligence, performance reporting, data analysis and service improvement. The role will work closely with managers and senior stakeholders, providing accurate and meaningful insight to support operational planning, financial management, regulatory requirements … effective data solutions. Monitor key performance indicators and support services in understanding performance against agreed targets and standards. Provide analysis to support regulatory reporting, service assurance and performance management. Investigate data quality issues, discrepancies and anomalies, working with relevant teams to resolve underlying causes. Develop and improve automated reporting ...

data and performance professional to join a complex public sector environment, supporting housing and property services through business intelligence, performance reporting, data analysis and service improvement. The role will work closely with managers and senior stakeholders, providing accurate and meaningful insight to support operational planning, financial management, regulatory requirements … effective data solutions. Monitor key performance indicators and support services in understanding performance against agreed targets and standards. Provide analysis to support regulatory reporting, service assurance and performance management. Investigate data quality issues, discrepancies and anomalies, working with relevant teams to resolve underlying causes. Develop and improve automated reporting ...

cloud environments. You will lead the detection, investigation and response to cyber threats, strengthen security controls, manage cyber risks and support the secure delivery of digital services. Working across technical and business teams, you will ensure security is embedded into projects, operations and service delivery. Main Duties ...

remains trusted, accessible, consistent, and fit for purpose. This role is ideal for a technically strong data engineering professional who enjoys combining hands‐on delivery with leadership and continuous improvement. What you will do? As our Data Engineering Lead, you will: Design, develop and maintain enterprise ETL/… forward‐thinking Data & Analytics function. Success Measures Success in this role will be measured by: Reliability and performance of data pipelines and platform services. Delivery of high‐quality, trusted data products. Reduction in data‐related incidents and support issues. Improved data accessibility and adoption across the business. Successful implementation ...

patients first. The NHS Supply Chain Cyber Security Team continues to evolve and expand its capabilities to support organisational resilience and secure service delivery. The team continues to grow, building in-house cyber capabilities, and there will be a number of exciting opportunities as we continue on this journey. … Vulnerability Manager is responsible for leading and continuously improving NHS Supply Chain’s Vulnerability Management Service, ensuring cyber security vulnerabilities are identified, assessed, prioritised, remediated and reported in a timely and risk-based manner across the technology estate. Working within a Service Integration and Management (SIAM) operating model ...

join our Housing & Homelessness Services team on a short-term contract. This role is crucial for delivering insightful reporting and performance analysis to enhance service delivery. You will be instrumental in maintaining and improving our data infrastructure, providing actionable insights to support decision-making, and driving improvements in areas … reports, dashboards, and data. Maintain comprehensive reporting records and performance dashboards. Aid managers in performance monitoring and KPI development. Data Analysis & Insight Examine service performance data to identify trends. Deliver insights to support both operational and strategic decisions. Generate meaningful reports for senior management. Track service performance against ...

wider business to understand requirements, improve processes and deliver effective technology solutions. This is a varied role combining business analysis, ERP systems, project delivery and team leadership, giving you the opportunity to make a real impact across the organisation. What You'll Be Doing Working with stakeholders across … Working with IT teams, vendors and third-party providers to deliver system improvements. Leading and developing the Systems Team. Managing systems support, priorities and service delivery. Supporting system upgrades, integrations, testing and deployments. Ensuring systems meet security, governance and compliance requirements. Managing the systems demand pipeline and helping prioritise ...

technical specialist and helping drive successful outcomes. Reviewing and approving high-risk technical changes. Identifying and implementing automation opportunities to improve efficiency and service delivery. Leading technical projects and supporting the onboarding of new customers. Monitoring Microsoft's roadmap and identifying opportunities to introduce new capabilities and services … clients. Acting as a trusted advisor to customers, providing thought leadership and strategic guidance. Contributing to service design improvements, change proposals and roadmap development. Resolving complex and sensitive technical tickets while ensuring SLA and KPI compliance. This role is ideal for someone who understands the broader Modern Workplace ecosystem ...

planning, cost control and value optimisation. Monitoring operational performance through KPIs, data analysis and reporting. Identifying opportunities to increase productivity, reduce costs and improve service delivery. Leading transformation and change initiatives to improve efficiency, scalability and resilience. Building strong relationships with employees, clients, suppliers and external partners. Keeping operational … safety management and regulatory compliance. Experience implementing plans and translating strategy into practical action. A track record of improving operational performance, efficiency, productivity or service delivery. Experience managing budgets, controlling costs and identifying value opportunities. Confidence using KPIs and management information to support decision-making. Strong leadership and people ...

scheme Significant career development opportunities Opportunity for global travel Remit: As Controls & Automation Engineer you will play a key leadership role in the UK Service Center operations. This is a senior-level position with a clear progression path to becoming Service Centre Manager. This opportunity is ideal … innovation across the customer base and product lines, with regular involvement in real-world commissions, diagnostics and system upgrades. Responsibilities: Lead day-to-day Service Centre operations, ensuring efficient and responsive customer service. Provide senior-level technical support for legacy and modern control systems, including Gloucester Engineering equipment ...

line application support , investigate and resolve incidents and requests, and work with internal teams and third-party suppliers to deliver excellent service within agreed SLAs. A key part of the role will also be managing user access and regular system audits , ensuring colleagues have the right level of access … your birthday every year Further Training and development. What you’ll be doing Providing effective 1st and 2nd line application support , resolving incidents and service requests within agreed SLAs and OLAs. Acting as a subject matter expert for key business applications and supporting their ongoing development. Administering and supporting ...