26 to 50 of 143 Customer Service Jobs in the North West

Responsibilities: Provide remote and on-site IT support across multiple sites. Resolve issues relating to hardware, software, Microsoft 365, Active Directory and networking. Manage service desk tickets and maintain SLA targets. Install, configure and support IT systems, devices and user accounts. Assist with infrastructure upgrades, deployments and IT projects. … Maintain accurate documentation and follow security best practices. Deliver high-quality customer service and build strong user relationships. Key Requirements: Experience in IT support or service desk environments. Strong knowledge of Windows desktop environments and Microsoft 365. Experience with Active Directory user and group management. Strong troubleshooting ...

First Line IT Support Technician Leyland Fully on Site upto £32k Monday to Friday We are looking for a proactive and customer-focused First Line IT Support Technician to join the IT service team of one of our Leyland based clients within manufacturing. In this role, you will … hardware, software, and network issues while ensuring a positive user experience at every interaction. What We're Looking For Relevant IT qualification Strong customer service skills and a genuine desire to help people. Knowledge of Windows operating systems, Microsoft 365, and common desktop applications.nderstanding of networking fundamentals ...

/2nd Line IT Support Engineer Blackburn £28,000 – £32,000 DOE Full-Time | Permanent The Company An established and growing Managed Service Provider is looking to recruit a 1st/2nd Line IT Support Engineer to join its technical support team based in Blackburn. This is an excellent … Initially this role will be fully onsite, with the potential for hybrid working further down the line. The Role Working as part of the service desk team, you will provide 1st and 2nd line technical support to a range of clients across different industries. The role will involve troubleshooting ...

support with a company making a real difference in the healthcare sector? Were looking for a Front Desk Technical Analyst to join our clients Service & Support team a perfect entry level role for someone with exceptional customer service skills, a curious mind, and a strong interest … learn and grow your technical skills. You work well with others, bring a positive, proactive attitude, and always put the needs of the customer first. Its a bonus if you also have some experience in technical support, customer service, logistics, or adminwhether through work, volunteering, or study. ...

Full-Time | 5 Days Onsite Salary: Up to £36,000 + pension, healthcare opt, unlimited training budget We're looking for an experienced and customer-focused Onsite Desktop Engineer to join a fast-paced IT support environment supporting high-profile end users and business operations onsite in Barrow … Furness. This is an excellent opportunity for someone with strong desktop support experience who enjoys hands-on technical work, troubleshooting, and delivering excellent customer service in a dynamic enterprise environment. Key Responsibilities Complete assigned technical tasks within agreed timeframes Support project delivery alongside internal and external project teams ...

Role: IT Service Desk Technician Location: Barrow-in-Furness Hours: Full time, 35 per week Salary: £27,000 + Benefits An exciting opportunity has arisen for an innovative and confident individual to join my client's IT team. They are an organisation driven by strong values, always putting … first point of contact for colleagues needing technical assistance (via phone and email). Troubleshoot, diagnose, and resolve hardware and software issues. Deliver excellent customer service, resolving queries efficiently and professionally. Provide deskside support at head office and occasionally at branch locations. Manage support tickets, ensuring issues ...

Furness | Full-Time | 5 Days OnsiteSalary: Up to £36,000 + pension, healthcare opt, unlimited training budgetWe're looking for an experienced and customer-focused Onsite Desktop Engineer to join a fast-paced IT support environment supporting high-profile end users and business operations onsite in Barrow-in-Furness.This … excellent opportunity for someone with strong desktop support experience who enjoys hands-on technical work, troubleshooting, and delivering excellent customer service in a dynamic enterprise environment.Key ResponsibilitiesComplete assigned technical tasks within agreed timeframesSupport project delivery alongside internal and external project teamsCarry out operational and support activities ...

opportunity for an ambitious individual to use their problem-solving skills by providing outstanding support to the account managers by ensuring customers receive excellent customer service and ensuring all admin responsibilities are completed efficiently. The role: - Be the main point of contacts with customers and liaising with internal … needed - Room for progression and growth - Training provided The candidate: - Fluent in French (written and spoken) essential - Experience in a sales support or customer service role recommended - Excellent communication skills with the ability to focus on customer satisfaction - Organised, proactive and able to work as part ...

ongoing account development. You will play a key role in managing existing accounts, converting inbound/warm leads, and delivering a high level of customer service throughout the sales process and after. Key Responsibilities Manage and develop a portfolio of existing customer accounts Deal with aftersales Follow … opportunities Work closely with internal teams (operations, finance, or fulfilment) to ensure smooth order processing and delivery Update and maintain CRM systems with accurate customer and opportunity data Meet or exceed individual and team sales targets Provide excellent customer service and act as a trusted point ...

residential sites. The ideal candidate will have strong technical knowledge of multiple fire alarm panels and security systems, excellent fault-finding abilities, and a customer-focused attitude. Key Responsibilities Installation, servicing, maintenance, and commissioning of fire and security systems Diagnosing and repairing faults efficiently Conducting routine preventative maintenance visits … Completing all documentation and service reports accurately Providing technical support to customers on-site Ensuring all works comply with current industry standards and health & safety regulations Participating in out-of-hours call-out rota when required Maintaining high levels of customer service and professionalism Required Skills & Experience ...

Engineer Location: Cheadle SK8 3GZ Salary: £22k - £26K per annum Job type: Full-time, permanent (37.5 hours per week) Ablyss Systems Ltd are a customer-focused care management software provider with over 20 years of experience in providing user-friendly software applications and services to various sectors of care … product, Blyssful, is one of the leading services in residential and nursing care. Our mission is simple: to transform care environments so that every service user, family, and care professional feels supported, valued, and safe through technology that enhances, not replaces, human connection. We are a small company with ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

around enhancing Dynamics 365 through configuration, customisation and continuous improvement to support evolving business needs. Responsibilities Lead functional design and delivery of D365 CE Customer Service capabilities Collaborate with business teams, senior stakeholders, and end users to gather, refine and document requirements Configure, customise, and extend the D365 … with technical teams to ensure integration's, data flows and system enhancements align with business objectives Skills Strong hands-on experience with D365 CE Customer Service. Ability to engage confidently with stakeholders at all levels, translating business needs into functional solutions. Proficiency in system configuration, customisation, workflows, business rules ...

umbrella and contractor payroll technology, supporting the UK temporary labour market at scale. The business is recognised for its compliant payroll solutions, strong customer service culture and robust systems designed for high-volume contractor engagement. With a reputation built on service quality, compliance and operational excellence … organisation continues to grow by delivering an exceptional customer experience. The Role An opportunity for an experienced Customer Success Manager to join a specialist payroll technology business in a pure implementations and customer experience role. You will lead client onboarding and implementations, ensuring customers experience a smooth ...

designing and delivering modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with customers, Account Managers, Project Managers, Consultants, and the Solution Architecture team to ensure all proposed solutions are scalable, commercially … focus on Power Apps, Power Automate, Dataverse, Microsoft Fabric, and emerging AI technologies such as Copilot and AI Builder. Youll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands-on technical delivery when required. This is a highly customer-facing role requiring strong ...

contact for colleagues requiring technical assistance via phone or email Troubleshoot, diagnose, and resolve hardware and software issues Deliver a high standard of customer service , resolving issues efficiently and professionally Provide deskside support at Head Office and occasionally within the branch network Manage support tickets , ensuring issues … mitigate risks in line with the Society's risk management framework and regulatory expectations About You You will bring: Previous experience in a customer service role , ideally within an IT environment Good working knowledge of Microsoft technologies including Windows, Outlook, and Office An understanding of IT hardware , such ...

contact for colleagues requiring technical assistance via phone or email Troubleshoot, diagnose, and resolve hardware and software issues Deliver a high standard of customer service , resolving issues efficiently and professionally Provide deskside support at Head Office and occasionally within the branch network Manage support tickets , ensuring issues … mitigate risks in line with the Society's risk management framework and regulatory expectations About You You will bring: Previous experience in a customer service role , ideally within an IT environment Good working knowledge of Microsoft technologies including Windows, Outlook, and Office An understanding of IT hardware , such ...

someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth … helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships ...

work within a busy Managed Service Provider (MSP) environment, supporting customer networks, cloud services, and IT infrastructure. The role will provide hands-on experience in networking, Microsoft 365, cyber security, and technical support while working alongside experienced engineers. Role Provide 1st Line technical support to customers via phone … network, connectivity, hardware, software, and Microsoft 365 related issues. Assist with the installation, configuration, and maintenance of routers, switches, wireless networks, and firewalls. Monitor customer networks and infrastructure, escalating issues where necessary. Log, update, and manage support tickets within the service desk system. Deliver excellent customer service ...

Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records … Identifies and classifies incident types and service interruptions Records incidents cataloguing them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/ ...