26 to 50 of 110 Customer Service Jobs in the North West

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

improvement of IT systems across multiple sites. The role will give you hands-on experience in IT support, hardware, software, cyber security, and customer service, while also completing a formal apprenticeship qualification. You will act as a key point of contact for IT-related issues, helping colleagues resolve … career in the IT sector. Good communication skills, with the ability to explain technical issues clearly and calmly to non-technical users. Strong customer service skills and a helpful, professional approach when supporting colleagues. Ability to work effectively as part of a team, while also being willing ...

Customer Success Executive - Hybrid Working - Full-Time FTC Our client seeks to enhance their Customer Success team by adding a Customer Success Executive on an initial 18 month contract. The ideal candidate will possess strong enthusiasm. with the primary objective of optimising overall customer onboarding experience … This is a hybrid working Full-Time contract opportunity, further opportunities for a contract extension may be extended to the right candidate. Job Title: Customer Success Exec Role Type: Full-Time Contract - 18 months Location: Stockport - Hybrid working Salary: 32,000 Role Overview: Collaborating with the Marketing, Sales, Customer ...

join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. Main Purpose of Position As a AV Field Service Engineer, you will provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across Midlands, North & West … commission new projects/systems to high standards, on budget and on time. Key Responsibilities and Duties Diagnose and repair faults in systems at customer sites, using remote management tools when applicable and attend in person to solve if unable to fix remotely. You will ensure the final solutions ...

desktop and laptop deployments for a client based near Widnes, Cheshire.Aside from having a good technical grasp of desktop and deployment activities, excellent customer service skills are required as you will be interacting with users in a face-to-face capacity providing a white-glove service … setups Ability to follow instructions and work efficiently in new environments Familiarity with asset management systems and tools Reliable, punctual, and professional approach Excellent customer service ...

Join Transforming Support as a Digital Service Support Engineer, delivering modern Azure and Microsoft 365 services in a hybrid, user-focused IT role that truly makes a difference. Digital Service Support EngineerManchester – Hybrid with national travel required Full time, permanent position £28,000 - £40,000 per annum Please … aspirations. We strive to create a world where quality living and exceptional outcomes flourish through person-centred support. The Role We are seeking a customer-focused Digital Service Support Engineer to join our IT function and play a key role in delivering and supporting modern, cloud-first digital ...

Permanent, Full Time An exciting opportunity has arisen to join us as a 1st Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look … ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse ...

Second Line Service Desk (Two Roles) Based in Preston Salary up to around £32,000 with Bonus (DOE) This is an excellent opportunity for a professional who is looking to develop their career in IT support within a supportive, structured Service Desk environment. We are working with … established and growing Managed Service Provider looking for Support Engineers to join their developing team. You will be part of the Service Desk team, helping to deliver a high-quality customer experience. You will use hands-on experience while supporting users with a wide range of technical ...

Service Desk Engineer - Preston My Client is seeking a motivated and high-performing IT Service Desk Engineer to join their Digital team. This is an excellent opportunity to support a growing organisation with a national presence and a global audience. You will provide high-quality … support to employees while proactively ensuring systems, devices, and services operate efficiently. The role combines reactive service desk support with continuous improvement of IT service delivery and user experience.Key Responsibilities Provide first-class IT service desk support to office-based and remote users Manage user account changes ...

date To ensure patient images are safely managed through Trust and third party reporting systems To provide system support to the Lung Cancer Screening service Screening Review Meeting (MDT), including requesting and merging patient images To develop and maintain LCSP system policies and procedural documentation To provide troubleshooting support … Systems Manager. The LCSP Systems Manager will provide professional oversight, training and support. The post holder will ensure that users receive the best possible service in terms of data quality, system availability, technical and operational support. The successful candidate will meet the criteria published within the Job Description ...

+ Benefits About the Role We are looking for a ServiceNow Platform Developer to join our clients team delivering modern, scalable ServiceNow solutions across Customer, Technology, and Employee Experience platforms. You'll work closely with senior architects and consultants to design, configure, and deploy workflow solutions that improve efficiency … user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement ...

hold key relationships with suppliers and internal stakeholders, always maintaining good channels of communication. Role Responsibilities Key responsibilities will include but not limited to: Customer Order Validation Responsible for entering sales orders, in line with customer order details. Accurately check all customer orders to ensure that … minimum information has been provided by the Sales team including but not limited to: Customer information (contact details, delivery information) Full description of the goods and services sold. Financial information Billing details Ensuring credit checks have been performed. Service start and end dates Signed documentation (e.g., Order forms ...

Support Engineer (Infrastructure & Azure) My client is seeking a proactive and customer-focused IT Support Engineer to join their growing digital and IT function. This is an excellent opportunity for someone who enjoys hands-on technical work, modern cloud technologies, and delivering high-quality support to users across … networking infrastructure, including basic router and firewall configuration Follow ITIL-aligned processes for incident, problem, and change management Maintain accurate documentation and contribute to service improvements Carry out on-site technical surveys, installations, and support when required Experience & Skills Experience in a customer-facing technical support role ...

shift allowance In addition, you will also get these great benefits: Annual Leave Entitlement 31 days entitlement (including statutory bank holidays) which increases with service! Holiday Buy SchemeBuy up to 5 additional days Enhanced Pension Plan including ArrowXL company contributions Life Insurance Company funded 2x basic salary life cover … from day one Enhanced maternity, paternity, adoption and shared parental leave Long Service Awards Awarded for every 5 years service Employee of the Month Incentives Local winners across the country plus an overall winner chosen by the CEO Progression and Development Opportunities Investment into your career path ...

asset records and documentation Liaise with suppliers and escalate issues as required Essential Experience & Skills 5+ years' experience in an IT support or service desk role Strong hands-on experience with: Microsoft 365, Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune Experience … Windows endpoints and mobile devices Familiarity with ITIL and helpdesk tools Knowledge of Active Directory, Group Policy, DNS/DHCP Strong troubleshooting, communication, and customer service skills Salary: £55,000 - £60,000 Location : Manchester (full time office based) If this role sounds like a good match for your ...

visit our website. The Application Support Analyst is responsible for supporting, maintaining, enhancing and upgrading the business applications, ensuring the applications meet the expected service levels. This role requires an individual that is flexible, adaptable and focused on providing excellent in business critical support for the Vaultex Applications that … parties and subject matter experts for 3rd line support. Coordinate with Application Delivery and key application owners for product updates and changes. Maintain exceptional customer service skills, ensuring positive user experiences. Identify and support process optimization opportunities, contributing to the implementation of proposed solutions. Contribute to service ...

security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line … Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress ...

resolving user queries, delivering clear and timely communication, and ensuring a high standard of service. Your work will play a key role in customer satisfaction and contribute to the continuous improvement of our support operations. Your work will play a key role in customer satisfaction and contribute … continuous improvement of our support operations. The role will involve: Respond to customer support requests via ticketing system, email, or chat in a timely and professional manner Accurately log, prioritise and classify support queries based on impact and urgency Resolve common customer issues independently using documented processes ...

strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field … Service modules Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban A deep understanding of the product development lifecycle Strong facilitation skills to drive collaboration in workshops and meetings Experience supporting product owners to ensure delivery aligns with organisational goals Excellent stakeholder management and relationship-building skills Additional ...

Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. Main Duties and responsibilities: Carry out technical site … development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability ...

Professional Services Apprentice at Aareon UK, you will support the delivery of customer onboarding services for the Fixflo and Arthur platforms. You will work closely with experienced Professional Services Consultants to learn how to configure systems, deliver training, and support customers through implementation. Role As a Professional Services Apprentice … Aareon UK, you will support the delivery of customer onboarding services for the Fixflo and Arthur platforms. You will work closely with experienced Professional Services Consultants to learn how to configure systems, deliver training, and support customers through implementation. This role is well suited to someone at an early ...

Project & Implementation Specialist What You Will Do Were looking for a proactive, customer-focused Project & Implementation Specialist to join our team. This is an office-based role in Blackburn . You will lead the delivery of customer implementation projects, ensuring they are completed on time, within scope … budget, while maintaining excellent customer satisfaction. Key Responsibilities Build strong relationships with customer project teams and sponsors. Manage all aspects of project delivery, ensuring high-quality outcomes. Define project scope and objectives with stakeholders. Follow project management methodologies, including tracking, reporting and documentation. Lead project kick-off meetings ...

with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support … Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony ...

Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively ...

leading brands, is hiring a full time Sales & Business Development Manager (BDM) to drive business growth across Europe. Supply chain members or end customer markets could be located in Europe or elsewhere. NVD's expertise includes passive and active-matrix liquid crystal displays, projected capacitive touch technology, and chemical … glass for cover lens and aftermarket screen protectors. NVD is a one-stop solutions partner for display and touch modules and periphery, providing full-service product design, new product introduction, precise manufacturing, logistics and local support. NVD has a strong reputation as one of the leading companies ...