51 to 75 of 230 Customer Service Jobs in the North West

talented Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in... Job Description We are seeking an experienced IT Service Delivery Analyst to support the efficient delivery of IT Services across Radius. You will work within the Service Delivery team, focussing on areas such as software licencing, audit … minimising risk, and maintaining operational control over IT inventories and third-party services. The position is based from our head office in Crewe, Cheshire and reports into our IT Service Delivery Manager. Your responsibilities day to day will be... Work closely with the Service Delivery Manager to identify and drive service improvements, to ensure effective IT service delivery. Act as a liaison between end-users and IT teams to ensure effective communication and excellent customer service, ensuring that IT services meet or exceed expectations. Support adherence to internal controls and compliance requirements. Manage IT contracts, tracking key dates, terms and service levels. Liaise with suppliers and vendors, resolving issues and monitoring performance. Analyse More ❯

support the delivery of the procurement strategy and achieve "balanced Scorecard" targets. This includes delivering against the following objectives:Savings and efficiency targetsImproving and maintaining compliance with procurement regulationsCustomer service You will be expected to work with stakeholders at all levels to present the procurement cluster as a progressive and responsive group who work collaboratively, provide new thinking and … NHS Trust, Lancashire Teaching Hospitals NHS Foundation Trust, University Hospitals of Morecambe Bay NHS Foundation Trust and Lancashire and South Cumbria NHS Foundation Trust. The organisation is a shared service model, hosted by East Lancashire Hospitals NHS Trust. The One LSC Procurement has four distinct service lines:- Procurement- Strategic Relationship Management- Systems & e-Commerce- Logistics and Supply Chain … proactively to: Work with colleagues in the procurement team to design and execute the delivery of the procurement strategy and balanced scorecard objectives through the work plan. Provide excellent customer service to clinicians and service users across the One LSC Trusts and customer trusts. Develop and lead a range of high value procurement projects including planning More ❯

Fire and Security Service Engineer Liverpool (and surrounding areas) Employment Type: Full-time, permanent Sector: Fire & Security Systems Service & Maintenance An excellent opportunity has arisen for an experienced Fire and Security Service Engineer to join an established team covering Liverpool and the surrounding areas . This field-based position offers long-term stability, consistent work, and the … chance to service some of the region s leading commercial and industrial sites. As a Fire and Security Service Engineer , you will be responsible for the planned maintenance, reactive servicing, and fault-finding of Fire Alarm Systems, Intruder Alarms, CCTV Systems, and Access Control Systems . You will ensure that all systems are fully compliant, operational, and maintained … to the highest standards. Role Overview The successful Fire and Security Service Engineer will work across a range of client sites in Liverpool, providing high-quality maintenance and customer service. This role would suit someone confident working independently, with strong technical and diagnostic skills. Key Responsibilities Service, maintain, and repair Fire Alarm , CCTV , Intruder , and Access Control More ❯

IT Service Analyst Macclesfield£28,000 - £36,000 DOE + Hybrid Working + Pension + Free Parking + Life Assurance Excellent opportunity for an IT professional with strong technical experience across Microsoft technologies to join a global manufacturing business offering diverse project exposure, professional development, and a supportive working environment.This company is an international leader in specialist manufacturing and … their technology and people.In this role, you will deliver technical support and troubleshooting within a predominantly Windows-based environment. You will manage and monitor IT infrastructure, resolve incidents and service requests in line with ITIL processes, and take part in global projects focused on system upgrades and service improvements. You'll work with a global IT team, supporting … thousands of users and ensuring a world-class service across multiple sites.The ideal candidate will have strong technical knowledge of Microsoft technologies, networking fundamentals, and backup solutions, alongside a passion for continuous improvement and excellent communication skills. The Role: Provide IT support and troubleshooting across multiple sites and users Resolve incidents and service requests in line with ITIL More ❯

ROLE : Photocopier Field Service Engineer (Managed Print/Photocopiers)LOCATION: Greater Manchester/Liverpool - North West The Role Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of … Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care Key responsibilities and tasks: · Provide technical assistance within timescales specified by SLAs* Effectively investigate and rectify faults* Perform routine maintenance and modifications/updates as required· Provide support during installations· Understand and be fully conversant with SLAs relating to assigned accounts* Understand solutions in …/print arena · Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues· Excellent communication and interpersonal skills to ensure first class customer service Application To apply for this position please follow the link on this page or send your CV or if you would like more information on this vacancy More ❯

ROLE : Photocopier Field Service Engineer (Managed Print/Photocopiers) LOCATION: Greater Manchester/Liverpool - North West The Role Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of … Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care Key responsibilities and tasks: · Provide technical assistance within timescales specified by SLAs * Effectively investigate and rectify faults * Perform routine maintenance and modifications/updates as required · Provide support during installations · Understand and be fully conversant with SLAs relating to assigned accounts * Understand solutions in …/print arena · Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues · Excellent communication and interpersonal skills to ensure first class customer service Application To apply for this position please follow the link on this page or send your CV or if you would like more information on this vacancy More ❯

to submit your CV for this role. Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant, Social Care Support Worker, SEN More ❯

transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced … teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication … channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced … teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication … channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

as the first point of contact on IT Support for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company service level agreements. To be a proactive member of the Service Desk Team. Role To provide a professional & personal first … 2nd Line Helpdesk Technicians Undertake simple maintenance tasks for monitored systems To proactively contact and chase customers until a resolution has been achieved, or the issue is escalated Prepare Customer Hardware ready for use, such as building/configuring customer PCs, servers or printers Installing Software and building computers for customers Take on ad hoc project work as … 9am - 6pm. Expected Duration 1 Year 5 Months Positions Available 1 Closing Date Tuesday, 4th November 2025 Start Date Tuesday, 11th November 2025 Desired Skills Communication skills IT skills Customer care skills Qualifications 3 of any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade 3+ (D or above) (Essential) About the Employer EVERYTHING TECH LIMITED Everything More ❯

sole UK national with the ability to obtain SC Clearance Salary: Up to £30k per annum + benefitsAre you a hands-on IT professional who enjoys variety, structure, and customer interaction? This IMAC Desktop Support Engineer opportunity offers you the chance to join a highly respected technology services team supporting a major client. Whether you're an experienced IT … doing Device & Equipment Management: Build, rebuild, provision, and configure end-user devices to meet specifications. Inventory Control: Manage deliveries, maintain accurate stock records, and oversee equipment allocation and disposal. Service Delivery: Coordinate and complete IMAC (Install, Move, Add, Change) activities efficiently and in line with SLAs. Customer Interaction: Provide a professional, courteous service - ensuring users receive timely … quality support. Collaboration: Work closely with other support teams to maintain seamless operations and deliver exceptional service. What you'll bring Previous experience in IT support or technical field service (hardware/software). Knowledge of desktop environments (Windows 7-10), application installs, and ticketing systems (e.g. ServiceNow). Understanding of networking and server fundamentals. Excellent organisation, troubleshooting, and More ❯

and taking control of situations to drive home technical solutions whilst putting our customers needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The Roles Primary Responsibilities: Provide Third-Line Technical Support for incident escalations & problem record progression. Point of … and root cause analysis. Pro-active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles Essential Skills & Experience: Proven experience within a More ❯

Job Title: IT Desktop Support Engineer (6-Month Contract) Location: Wrexham Start Date: ASAP Contract Length: 6 months. Rate: Competitive (Inside IR35) Overview: We are seeking a skilled and customer-focused IT Desktop Support Engineer to join a dynamic team delivering high-quality IT services at a key site in Wrexham. This role is integral to maintaining smooth day … to-day IT operations, supporting end users, and ensuring continuous improvement in service delivery and user satisfaction. Key Responsibilities: End-User Support & Hardware Management: Provide onsite support for desktops, laptops, Macs, mobile devices, printers, and conferencing systems. Troubleshoot and resolve technical issues, coordinating with vendors and internal support teams. Manage hardware logistics including setup, collection, and maintenance. Support meeting … and manage non-standard installations. Asset & Infrastructure Management: Maintain accurate asset registers for hardware and software. Provide hands-on support for infrastructure components in coordination with third-party partners. Customer Service & Communication: Provide VIP support and training sessions for users. Record and track incidents, resolutions, and feedback. Suggest improvements to processes and documentation. Skills & Experience Required: Minimum More ❯

16.56 per hour plus 10% shift allowance In addition, you will also get these great benefits: Annual Leave Entitlement 31 days entitlement (including statutory bank holidays) which increases with service! Holiday Buy Scheme Buy up to 5 additional days Enhanced Pension Plan including ArrowXL company contributions Life Insurance Company funded 2x basic salary life cover from day one Enhanced … maternity, paternity, adoption and shared parental leave Long Service Awards Awarded for every 5 years service Employee of the Month Incentives Local winners across the country plus an overall winner chosen by the CEO Progression and Development Opportunities Investment into your career path via our award-winning Training Academy Up to 25% Staff Discount at www.very.co.uk Retail Discounts … in Wigan . Leading a team of hardworking delivery drivers, you will hold responsibility for the smooth operation of our Transport Function, ensuring our customers receive the best quality service always! So, what are you waiting for? Apply now! Please be aware that all roles at ArrowXL are subject to a mandatory criminal record DBS check. Main Responsibilities Reporting More ❯

An exciting opportunity has arisen for an ambitious E-Commerce Trading Specialist to join a fast-growing online retail business with an international customer base. This is a pivotal role within a close-knit digital team, ideal for someone commercially minded, analytical, and passionate about driving online sales and customer experience. You ll play a hands-on role … at its best maintaining competitive pricing, optimising product pages and categories, supporting promotional activity, and analysing performance to identify trading opportunities. You ll work closely with digital, marketing, and customer teams, helping deliver a seamless online experience from first click to delivery. This is a great time to join the business is investing in new technology and digital growth … collections on the website. Monitor competitor activity and flag commercial opportunities. Support promotional campaigns, product launches, and seasonal updates. Merchandise category and landing pages to drive visibility and conversion. Customer Experience Provide excellent customer service via email, chat, and occasionally phone. Ensure product and order information is clear and accurate. Identify recurring issues and feed improvements into More ❯

on networking and Microsoft environments. The role involves troubleshooting IT issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices. Role Incident and Service Request Management: Respond to and resolve incoming incidents and service requests via phone, email, or More ❯

in the office occasionally (you must be commutable within the Manchester/Liverpool area). About you: You have experience in a similar Technical Support/Desktop Support/Service Desk role You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop You're collaborative and … pragmatic with great communication and customer service skills Ideally you will hold SC Clearance (or be able to achieve it i.e. UK citizen for 5 years plus) You have experience of working similar night shift patterns What's in it for you: Salary to £40k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now to More ❯

prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications … particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the More ❯

arron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. Main Duties and responsibilities: Carry out technical site visits as required for repairs on IT equipment Diagnose and … outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability to carry out work using … other such equipment is a requirement Skills, Knowledge & Experience: Essential: Experienceof maintaining and installing EPoS equipment Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware) Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes Customer service; understands and responds to customer More ❯

arron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. Main Duties and responsibilities: Carry out technical site visits as required for repairs on IT equipment Diagnose and … outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability to carry out work using … other such equipment is a requirement Skills, Knowledge & Experience: Essential: Experienceof maintaining and installing EPoS equipment Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware) Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes Customer service; understands and responds to customer More ❯

About the opportunity: Are you an experienced IT professional with a passion for leadership and first-class customer support? We're looking for a Technology Support Team Leader to play a key role in managing and mentoring our IT Helpdesk team, ensuring that our colleagues have secure, reliable, and efficient technology at their fingertips. Key Responsibilities: Oversee the day … to-day running of the IT Helpdesk, ensuring service requests are prioritised and resolved effectively. Lead, support and mentor our IT Support Engineers. Provide exceptional customer service, ensuring colleagues across the business feel supported and empowered by IT. Manage disaster recovery, data security, and routine IT operations (backups, virus protection, system health checks). Collaborate with colleagues … or CDL. Experience collaborating with external/outsourced partners to deliver services. ISO 27001 certified ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Team Leader, you'll be at the heart of keeping our business connected and secure. We More ❯

is a Senior Sales job vacancy, taking responsibility for a collection of key accounts, mostly made up of retailers and eCommerce businesses. You will be responsible for high quality customer service, retaining these accounts whilst finding opportunities for additional sales and revenue growth. You will be selling the companies own proprietary software, a customer experience tool. The … be considered for the role, we are looking for the following experience: - Account Manager or Account Director experience (min of 3 years) in Software/SaaS sales. Could consider Customer Success backgrounds but MUST have had responsibility for revenue growth (upsell). - Software sales experience, ideally into Retail, eCommerce, FMCG environments - Held targeted sales roles, can evidence revenue target … achivement and growing key accounts. - Will have experience with Account planning, customer QBRs, project management and customer onboarding - Greater Manchester based, comfortbale with hybrid/office working More ❯

alert: Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - London, UK - Manchester Job-ID: 215567 Contract type: Fixed Term Contract Business Unit: Customer Success & Service Delivery Life on the team Business Management Placement Programme Location: London, Birmingham, Manchester or Hatfield Start Date: July 2026 Contract: Fixed Term - Full time Application Process … Online application, behavioural Test, Video Interview and face-to-face assessment centre Our Service Managers are responsible for developing a long-term partnership with our customers by providing high-quality advice and support whilst coming up with creative solutions to challenges and helping organisations to address their business needs and objectives more efficiently. The service managers are the … face of our services business and are often seen as an extended part of the customer team, through their proximity and solid understanding of the customer's business and its people. Our Service Management division is placed right at the heart of our business and the services they provide for some of the world's largest organisations More ❯

in the office occasionally (you must be commutable within the Manchester/Liverpool area). About you: You have experience in a similar Technical Support/Desktop Support/Service Desk role You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop You're collaborative and … pragmatic with great communication and customer service skills You have experience of working similar night shift patterns What's in it for you: Salary to £40k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now to find out more about this Technical Support Engineer (Microsoft) opportunity. At Client Server we believe in a diverse workplace More ❯

in the office occasionally (you must be commutable within the Manchester/Liverpool area). About you: You have experience in a similar Technical Support/Desktop Support/Service Desk role You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop You're collaborative and … pragmatic with great communication and customer service skills You have experience of working similar night shift patterns What's in it for you: Salary to £40k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now to find out more about this Technical Support Engineer (Microsoft) opportunity. At Client Server we believe in a diverse workplace More ❯