51 to 75 of 246 Customer Service Jobs in the North West

Service Delivery & Operations Manager - Cheshire We’re working with an established technology business that is looking for an experienced Service Delivery & Operations Manager to lead its technical service function. This is a broad role combining team leadership, customer management, service delivery and technical oversight. … senior point of contact for customers. Key Responsibilities Lead and develop a team of technical professionals. Take ownership of day-to-day service delivery and performance. Monitor SLAs, KPIs, workloads and operational standards. Manage technical escalations and support the team when required. Build strong relationships with customers and senior ...

Technical ServiceDesk Analyst Location: Manchester Head Office 5 days on site Permanent Looking for a Service Desk Analyst with strong customer Service experience within a Product/Manufacturer organisation (electronics, AV, or IT equipment) Role Purpose The Technical ServiceDesk Analyst contributes to the delivery of a high … quality, structured, and customer-focused service desk experience. Dealing with Technical tickets from customers Working as part of the Support Team, the role supports the ongoing development and optimisation of the desk software applications and tools, ensuring workflows, categorisation, automation, and reporting continue to meet operational needs. ...

ticketing systems, responding to clients/end users providing a positive and professional level of support to resolve/address/manage the service tasks promptly and efficiently. The Role Day to day you will be involved in: Plan and coordinate daily business operations, including scheduling, logistics, and resource … allocation, to support our engineers in the servicing of HIUs (Heat Interface Units) for both residential and commercial clients. Providing excellent customer service by regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times. Respond to all incoming calls within ...

continuing to expand. As the business grows, they are looking for an Online Reputation Coordinator to take ownership of their online reputation, customer feedback and employer brand across a wide range of review platforms and social channels. This is far more than a social media or review management role … with challenging customers and sensitive situations. Day to Day You'll become the central point of contact for the organisation's online reputation, ensuring customer and colleague feedback is not only responded to professionally, but used as a genuine tool for business improvement . Your responsibilities will include: Monitoring ...

contact for all messages; queries and referrals to the Community Nursing Services covering Burton, Lichfield and Tamworth and be responsible for providing high-quality customer service and resolution of queries and directing callers to the most appropriate service for ongoing care support and advice. You will … ensure the effective running and efficiency of the team you will be required to have knowledge and skills in use varying I.T systems. The service operates 7 days per week and requires weekend and bank holiday working as it to support patient access to community services. Main duties ...

Service Delivery & Operations Manager - Cheshire Were working with an established technology business that is looking for an experienced Service Delivery & Operations Manager to lead its technical service function. This is a broad role combining team leadership, customer management, service delivery and technical oversight. Youll take … senior point of contact for customers. Key Responsibilities Lead and develop a team of technical professionals. Take ownership of day-to-day service delivery and performance. Monitor SLAs, KPIs, workloads and operational standards. Manage technical escalations and support the team when required. Build strong relationships with customers and senior ...

impact within a growing business, this could be the perfect opportunity for you. About the Company Our client is a well-established and growing service-led organisation supporting customers across the UK. Operating within a fast-paced technical environment, they deliver a range of operational and field-based services … recognised for their commitment to quality, customer service and continuous improvement. Due to ongoing growth, they are looking to strengthen their head office team with the addition of an Inventory Administrator. About the Role This is a varied administrative position that combines inventory management, customer support ...

Title: 1st Line IT Service Desk Analyst Salary: £28,000 to £32,000 base Location: Chester, UK (Hybrid, 3 days onsite) Work Type: 1 Year Fixed Term Contract Role: WeDo is partnering with an exciting and growing organisation that has built a strong reputation for making financial management simpler … assets and ensure documentation remains accurate and up to date • Work within ITIL aligned processes and contribute ideas for continuous improvement • Deliver excellent customer service and support across the business Required Skills: • Previous experience within a 1st Line or Service Desk support environment • Strong customer service ...

will be responsible for receiving and managing maintenance requests, coordinating with contractors and operational teams, updating CAFM systems and ensuring a high standard of customer service is delivered to service users. This is an excellent opportunity for candidates with facilities helpdesk, CAFM, scheduling or maintenance coordination experience … enquiries via telephone and email. Log, allocate and monitor work orders through CAFM systems. Liaise with Estates Supervisors, Managers and contractors to ensure efficient service delivery. Prioritise reactive maintenance requests and escalate urgent issues where required. Maintain accurate records within CAFM systems, including Concerto, Oracle EAM or similar platforms. ...

experienced transport leader with a passion for developing people and driving performance? Do you enjoy motivating teams, solving operational challenges and delivering excellent customer service? Can you build a high-performing culture while ensuring safety, compliance and operational excellence? ArrowXL is looking for a Transport First Line Manager … successful completion of pre-employment checks, including a satisfactory DBS check where required for the role. Main Responsibilities Leading and motivating a team of Service Delivery Crews and Team Leaders, providing coaching, support and development to drive high performance. Maximising fleet utilisation through effective resource planning and cost control ...

recruiting for a Sales Order Administrator to join a well-established and successful business based in the Northwich area. This is a varied, customer-focused role that would suit someone who enjoys being busy, taking ownership of their work and dealing with customers. You’ll be responsible for managing … customer orders from initial receipt right through to dispatch and invoicing, working closely with sales, warehouse and logistics colleagues along the way. It’s a great opportunity for an experienced administrator or customer service professional looking for a role with plenty of variety and responsibility. What ...

home at Ricoh. What you will be doing We are looking for an analyst to provide a single point of contact for the Service Desk, providing first line diagnosis, resolution and functional escalation of incidents and service requests on the client Service Desk. The contracted hours … Monday-Friday and individual shift patterns will be discussed at interview stage. Responsibilities: -Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service ...

diverse as development of new biomaterials, carbon capture to achieve net zero targets and EV battery development. An opportunity exists to join our Customer Support Team at our Manchester HQ as a Customer Support Service Engineer with frequent travel (~50%) to continental Europe, occasionally further afield. … role would suit a customer facing candidate, comfortable with the operation and maintenance of complex instrumentation and a passion for travel. A German speaking candidate would be a huge advantage. Responsibilities On customer site installation of upgrades, delivery of warranty work, ad-hoc maintenance and planned preventative maintenance ...

values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Strong customer service skills with the ability to communicate clearly, professionally, and effectively with clients Excellent analytical and problem-solving skills with persistence in driving … systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Bachelors degree preferred Responsibilities The Client Service Specialist delivers high-quality client support while building strong client relationships and ensuring timely issue resolution. Provide superior customer service for Moodys ...

governance, ongoing development, and optimisation across the business. Key Responsibilities Own the D365 platform and act as design authority, with a primary focus on Customer Service and CRM. Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio. Manage environment lifecycles … translating platform developments into practical recommendations. Support D365 incident resolution, release readiness and continuous improvement. Key Experience Hands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement. Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable. Strong ...

About Us Information and Technology Ltd is a growing Managed Service Provider delivering infrastructure, cloud, cybersecurity and managed IT services to businesses throughout the UK. We pride ourselves on building long-term client relationships, delivering exceptional customer service and helping organisations use technology to improve productivity, security … Disaster Recovery Networking Fundamentals VLANs, VPNs, Routing and Switching PowerShell Technical Troubleshooting You should also possess: Strong problem-solving skills. Excellent communication skills. Good customer service skills. Strong documentation abilities. Attention to detail. A proactive and organised approach to work. Desirable Experience Experience with any of the following ...

years’ experience. The business supports dental practices with a simple, flexible, practice branded approach to patient plans, backed by expert advice and first class customer support. The role: Our committed Client Services team and experienced regional Business Development Managers help practices to launch a dental plan for the first … transition from NHS to Private, or transfer from another plan provider to make huge cost savings. We are seeking a proactive, organised, and customer-focused Client Services Coordinator to join our friendly and professional Client Services team. Reporting to the Client Services Team Leader, you will play an integral ...

Service & Maintenance Engineer Location: Manchester Employment Type: Permanent, Full-time Salary: Competitive, dependent on experience About the Role Our client is looking for an experienced Service & Maintenance Engineer to join their growing team, covering commercial and industrial sites across Manchester. This is a field-based role focused … systems. You will play a key role in ensuring systems remain operational, compliant with relevant British Standards and manufacturer requirements, and continue to meet customer needs throughout their lifecycle. The ideal candidate will have strong technical and fault-finding skills, a proactive approach to problem-solving, and excellent customer ...

Title: Customer Service Operator Location: Newcastle Under Lyme Hours: Monday to Friday About Your Company: My client, has a friendly and welcoming office and are looking for a detail-oriented individual to join our team on a full time basis. The office is a fun place to work ...

Following a promotion, we are recruiting for a proactive and customer focused 1st Line Support Engineer to join our Service Desk team supporting the delivery of our On Demand Service Desk offering. This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution … flexibility of working from home on Thursdays and Fridays. Day to day responsibilities: Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution. Diagnose, troubleshoot, and resolve end-user issues in accordance with agreed Service Level Agreements (SLAs ...

supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing … Managers to co-manage client accounts and ensure client satisfaction. Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Assist in preparing proposals, raising quotations, and managing tenders. Proactively identify growth opportunities within existing accounts. Maintain accurate and up-to-date client ...

Control Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations. Role Whilst … exact responsibilities will vary, the main duties of the role can be summarised as follows: To maintain a high degree of customer service for all support queries and adhere to good service management principles To take ownership of user problems and be proactive when dealing with user ...

motivated Receptionist and Administrator Document Workflow to join our team. This is an important role within the practice, providing an efficient and welcoming reception service while supporting the smooth and accurate processing of clinical and administrative documents. The successful candidate will be confident communicating with patients, colleagues and healthcare … enjoy working in a patient-focused environment, we would welcome your application. Main duties of the job Provide a friendly, professional and efficient reception service to patients and visitors. Manage incoming telephone calls, enquiries and patient requests appropriately. Process, scan, read, code and workflow incoming clinical and administrative documents. ...

Liaise in a professional manner with each member of the team, providing relevant information Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers Training Business Administrator Level 3. … Closing Date Friday, 30th October 2026 Start Date Sunday, 1st November 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Logical Team working Non judgemental Patience About the Employer TCG MEDICAL SERVICES LIMITED St Mark’s Medical Centre ...

Engineers to join its expanding field-based team. You will be responsible for the installation, maintenance and investigation of smart metering equipment across domestic customer properties, while providing a professional and high-quality customer service. This is an excellent opportunity for experienced engineers looking for consistent work, strong … emergency work . Undertaking ongoing maintenance, investigations and fault finding . Completing all work safely, accurately and in accordance with industry standards. Providing excellent customer service at every appointment. Completing job records using handheld IT devices. Working in line with company health & safety procedures. Opportunity to earn additional ...