51 to 75 of 135 Customer Service Jobs in the North West

excellent opportunity has arisen to work for our established client as an DI Field Service Engineer covering the North Pennines/North West area. Successful candidates will need experience of working in UK Hospital environments with relevant equipment/OEM training. As the DI Field Service Engineer … will be responsible for: Provide comprehensive maintenance and service for DI equipment on multi-vendor systems. Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK. Complete and maintain all administration and documentation in allotted time, to ensure smooth ...

Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving ...

Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving ...

role in delivering the reliable technology experiences our customers expect. Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk … involve? Responsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools Identifying areas for improvement within Service Delivery Team via automation and standardisation Help to plan and execute project work within Technology Services Maintain documentation and educate the Service Desk ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful ...

This opportunity combines hands-on technical support with customer engagement in a growing Managed Service Provider (MSP) environment who are looking to further expand their team. You'll work as part of an established technical team, supporting a diverse client base and helping to resolve a wide range … maintenance tasks. Escalate complex technical issues where appropriate while maintaining ownership through to resolution. Maintain clear documentation and contribute to improving support processes and service delivery. Experience & Capabilities At least 2 years' experience in an IT Support, Service Desk or Helpdesk role. Previous MSP experience is highly desirable. ...

process. Creating and maintaining accurate records of Infrastructure services and assets, including documentation. Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management. Participation in Service Transition process and activities. Working within a team or independently to create and implement technical changes. … Identifying service inadequacies and contributing to the Customer Service Improvement Plan. Maintaining understanding of current and emerging infrastructure technologies. Working closely with CSOC in the event of received intelligence or Cyber-Attack. Any other duties commensurate with the grade or deemed appropriate by the Local Chapter Lead ...

Role : Field Service Engineer - Photocopiers Location: Manchester/North West Are you an experienced Field Service Engineer with a MFD/photocopiers exposure . This is a superb opportunity to join a respected and forward-thinking print solutions provider, supporting a diverse client base across the North West … region. You'll be part of a professional service team known for its technical excellence and customer-first approach, delivering expert maintenance, fault diagnosis, and installations for premium print technology. Role: Responding to service calls and performing repairs on MFD equipment Diagnosing faults and carrying out effective ...

fire alarms; CCTV, IT networks, AV and access control systems. Due to continuous growth, we are seeking a dedicated, meticulous, highly motivated, and customer-focused Security Systems Engineer to join our close-knit, highly regarded engineering team that handles high-standard installations, preventative maintenance and fault finding across both … station monitored), CCTV networks, access control systems, fire protection, and automated gates/barriers. Maintenance & Fault Finding: Provide routine preventative maintenance and rapid reactive service support, troubleshooting system issues efficiently. Customer Relations: Represent the company professionally on-site, providing exceptional customer service in line with ...

across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust … solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem ...

across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust … solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem ...

position required to provide first and second line technical support with the knowledge and skills to provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests … standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust as well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time ...

Opportunity We are currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across the Liverpool area. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will be responsible … visiting customer locations to complete hardware repairs on Lenovo laptops, desktops and other IT equipment. The role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team will generally ...

Specification: Field Service Engineer (FSE) Location: UK-wide and International Travel Salary: Up to £50,000 per annum Hours: 40 hours basic per week, with flexibility to work up to 60 hours Working Pattern: Days Sector: Packaging Machinery/End-of-Line Automation The Opportunity We are looking … motivated and technically capable Field Service Engineer to join a growing engineering team specialising in end-of-line packaging machinery and automation systems. This is an excellent opportunity for an engineer with a background in packaging machinery, ideally with at least one year of experience following completion ...

support to customers via phone, email and remote access in a fast-paced MSP environment. Responsibilities Log all incidents and requests within the managed service system. Keep track of ongoing work and pick up incoming work. Manage, prioritise and plan your own work queue, dealing with calls within SLAs. … limited to RMM, antivirus and backup. Perform maintenance and upgrades of software and hardware in response to RMM alerts, support tickets and customer needs. Proactively drive your own workload, work under your own initiative and identify and drive through opportunities for improvement and change. Create and maintain knowledge base ...

Opportunity We are currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across North and North West London. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will … responsible for visiting customer locations to complete hardware repairs on Lenovo laptops, desktops and other IT equipment. The role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team ...

Time (36.25 hours per week), Permanent Shape and lead a high-performing IT support function Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity … hands-on IT professional who combines strong technical knowledge with a passion for service excellence, continuous improvement, and team development. This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale. We offer a flexible ...

ensure continual improvement. Applications and Technology Support Analyst Person Requirements: A Level standard or Equivalent ICT Related Degree is desirable Strong commitment to customer service excellence. Demonstrates drive and resilience Proactive approach to work. Self-starting and self-motivated. Performance Focused. Focus on getting things done. Team player … ensure solutions benefit the company as a whole. Communication and documentation skills Demonstrable experience of implementing or using systems to improve performance, usability or customer experience. Proven experience of business improvement processes, A clear understanding of the role of ICT in service delivery. Good understanding of best practice ...

digital solutions, you will manage support requests from initial contact through to resolution or effective escalation. You will combine practical troubleshooting with excellent customer service, supporting access, permissions, data, workflows, configuration and application usage. Embedded within the Digital Development Team, you will work with product owners, developers, data … operating systems, networks, infrastructure, identity services, software engineering, database development or infrastructure design. Your Impact in this position You will provide a friendly, responsive service that improves user adoption, reduces repeat incidents and helps colleagues work safely and effectively. By giving clear guidance, delivering training, maintaining accurate records ...

supportive and collaborative environment. You'll act as the first point of contact for IT support across the business, providing a high-quality service to users while gaining exposure to a broad range of technologies, systems and infrastructure. The role is based in Carlisle with occasional travel to supported … Acting as the first point of contact for IT support requests via telephone, email and face-to-face. Logging, managing and resolving incidents and service requests through their ticketing system. Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals. Supporting the full user lifecycle ...

other areas of the business as the need arises. Sudlows prides itself on quality of our installations and how we engage with the customer, as a customer facing operative the engineer will be expected to provide a high level of customer service in keeping with Sudlows ...

will include reviewing Virgin Media O2 (VMO2) and CS "B/Hops" (items requiring further action or resolution) within the agreed five-working-day Service Level Agreement (SLA). You will ensure that all reviews are completed within the required deadlines and timescales, helping to meet client expectations. … Total Mobile, ensuring internal records are accurate and up to date. Review all VMO2 and CS B/Hops within the five-working-day Service Level Agreement to ensure client requirements and deadlines are met. Review resubmitted work, monitor outstanding issues and close defects on Intelex once they have ...

supporting regulated UK businesses, including law firms, mortgage lenders and financial services organisations. We’re small by design, with a focus on technical depth, customer service and taking responsibility for the environments we run. Alongside our managed cloud services, our AI engineering team builds agent products for those … someone our wider cloud engineering team can turn to for the most complex or significant Azure issues—helping investigate faults, restore service and understand what needs to change to prevent a repeat. Alongside that operational responsibility, you’ll contribute to development sprints: building environments in Terraform, improving deployment pipelines ...

their career to develop technical knowledge within the renewable energy sector. Working closely with experienced technical and sales teams, you will help resolve customer queries, support product introductions and build your understanding of solar and battery storage technologies. Training and development will be provided. About You You are enthusiastic … ability to learn new systems and explain technical information clearly. You may be a recent graduate or have some experience in a technical, engineering, customer support or electrical environment. A background in renewable energy would be beneficial, but it is not essential for someone with the right attitude ...

data. Keeping accurate records and contributing to helpdesk guides and knowledge base articles. About you Youll bring a positive attitude, a patient and customer-focused approach and a genuine enthusiasm for learning. Previous professional IT experience isnt essential. Were looking for: A strong interest in IT, shown through study … organisational skills and the ability to manage multiple requests. Desirable: CompTIA A+, IT Fundamentals+ or equivalent knowledge (or working towards it); experience in a customer service role; and any familiarity with Active Directory, Microsoft 365, ticketing systems or remote support tools. Why apply? This role offers the chance ...