51 to 75 of 200 Customer Service Jobs in the North West

NMS Recruit are seeking an experienced Service Contract Support Administrator for a leading OEM in the marine and power generation sector. This is a 3-4 month temporary role full time office, working 37 hours per week. As Service Contract Support Administrator you will provide efficient administrative support to the contract management team, ensuring smooth operation of sales … processes from order entry to delivery. This role requires strong organisational skills, attention to detail, and hands-on experience with SAP for order management, data entry, and reporting. Responsibilities Service Administration & Order Processing Process customer request for quotations, quote follow-up, order acknowledgment and accurately compile details/deliverables on completion of works through to invoicing. Maintain and … update customer records, pricing, and cost information. Generate sales reports, forecasts, and KPI data from SAP for management review. Track orders and liaise with internal departments to ensure timely fulfilment. Customer Service & Support Respond promptly to customer queries via phone and email. Provide order status updates, shipping information, and resolve delivery issues. Support the contract management More ❯

Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in... Job Description We are seeking an experienced Senior IT Service Delivery Analyst to support the efficient delivery of IT Services across Radius. You will work within the Service Delivery team, focussing on areas such as software licencing, audit … minimising risk, and maintaining operational control over IT inventories and third-party services. The position is based from our head office in Crewe, Cheshire and reports into our IT Service Delivery Manager. Your responsibilities day to day will be... Work closely with the Service Delivery Manager to identify and drive service improvements, to ensure effective IT service delivery. Act as a liaison between end-users and IT teams to ensure effective communication and excellent customer service, ensuring that IT services meet or exceed expectations. Support adherence to internal controls and compliance requirements. Manage IT contracts, tracking key dates, terms and service levels. Liaise with suppliers and vendors, resolving issues and monitoring performance. Analyse More ❯

The IT Service Desk Analyst will provide first-line technical support for a professional services organisation, ensuring smooth operations and excellent service delivery. This role is based in Manchester and requires a proactive approach to problem-solving within the technology department. Client Details This professional services organisation is a medium-sized business with a focus on delivering exceptional … operates in Manchester and values efficient processes and high-quality technical support. Description Provide first line technical support to staff, resolving IT issues effectively and efficiently. Monitor and manage service desk tickets, ensuring timely responses and resolutions. Assist with setting up and maintaining user accounts, hardware, and software. Collaborate with the wider technology team to escalate and resolve complex … license is desirable but not essential. Comp TIA A+ certification (or similar qualification) desirable but not essential Willingness and capacity to upskill quickly and efficiently. Profile A successful IT Service Desk Analyst should have: Previous experience in a first line IT support role or similar within the professional services industry. Knowledge of common IT systems, software, and hardware troubleshooting. More ❯

software. If you are shortlisted, you can expect to hear from us within 10 working days of the advert closing.Participate in the delivery of an efficient, responsive, effective and customer focused IT support service. Junior IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with … corporate Service Level Agreements. Main duties of the job As a Junior Digital Support Technician - Asset Management, you will play a key role in supporting the Trust's digital infrastructure by ensuring the effective management, tracking, and lifecycle maintenance of IT assets. Working within the Digital Services Directorate under the Technology - Digital Operations department, you will assist the Asset … a robust Configuration Management Database (CMDB), coordinating asset deliveries and installations, and ensuring compliance with procurement and financial policies. You will be responsible for logging and resolving incidents and service requests, supporting hardware and software deployments, and contributing to the upkeep of accurate asset records. The role involves close collaboration with Digital Support Technicians, Application Support teams, and external More ❯

of a small technical team. Your responsibilities will range from dealing with enquiries into the business and passing them on to correct personnel, order processing, updating internal systems alongside customer support and responding to customer queries. This company are a leading provider of workforce time management and access control solutions, specialising in employee attendance tracking and HR system … updating internal systems Dealing with documentation Monday - Thursday, 8:30am - 5:30pm, Friday, 8:30am - 4:00pm The Person Administrator or similar Reference Number: BBBH21248 Administration, Administrator, Sales Admin, Customer Support, Customer Service, Office Based, Wigan, Manchester, Warrington, Bolton, Liverpool, St Helens If you're interested in this role, click 'apply now' to forward an up-to More ❯

of a small technical team. Your responsibilities will range from dealing with enquiries into the business and passing them on to correct personnel, order processing, updating internal systems alongside customer support and responding to customer queries. This company are a leading provider of workforce time management and access control solutions, specialising in employee attendance tracking and HR system … updating internal systems Dealing with documentation Monday - Thursday, 8:30am - 5:30pm, Friday, 8:30am - 4:00pm The Person Administrator or similar Reference Number: BBBH21248 Administration, Administrator, Sales Admin, Customer Support, Customer Service, Office Based, Wigan, Manchester, Warrington, Bolton, Liverpool, St Helens If you're interested in this role, click 'apply now' to forward an up-to More ❯

Customer Success Specialist Darwen, Lancashire About Us TagCare is a software development company that offers solutions for the homecare sector.Since 2000, we have been developing software and apps to make caring easier, acting as a tailored ‘guiding hand’ for companies that foster a culture of care and driving forward standards across the care industry.This year marks our 25th anniversary.We … the frontlines to do their best work.We’re passionate about innovation and the people who use our tools every day, which is why we’re now looking for a Customer Success Specialist to join our friendly team on a full-time, permanent basis, office based (Monday to Friday, 9am–5pm). The Benefits - Salary of £30,000 DOE- Pension … days’ holiday, plus bank holidays- Private health insuranceIf you are a communications, software trainer, account management, or customer success professional with SaaS expertise, this is the perfect opportunity to join our forward-thinking organisation.You’ll work in a small, dedicated team where no two days are the same, developing your skills in training, communication, and customer success in More ❯

be required to attend our key office in Bolton and be willing to travel to other sites as needed. KEY RESPONSIBILITIES: Troubleshoot and resolve incidents, major incidents, problems and service requests, providing regular updates to the end user. Conduct root cause analysis of major incidents and problem records, contributing to the implementation of remedies and preventative measures. To be … first point of escalation for the 1st and 2nd line support engineers. Own, monitor and resolve incidents and requests in a timely manner, escalating where necessary to the IT Service Desk Manager. Work closely with the IT Service Desk Manager to define and improve processes and implement Service Improvement Plans. Deputise for the IT Service Desk … plans. Manage and remediate Cyber and Infrastructure P1 incidents. Configure and maintain user permissions on SharePoint or file servers. Create and build the knowledge base, sharing knowledge across the service desk and wider IT team. Identify, recommend and amend inefficient work tasks and processes to improve efficiency. Package Applications for distribution through InTune or Microsoft System Centre. Administer and More ❯

be required to attend our key office in Bolton and be willing to travel to other sites as needed. KEY RESPONSIBILITIES: Troubleshoot and resolve incidents, major incidents, problems and service requests, providing regular updates to the end user. Conduct root cause analysis of major incidents and problem records, contributing to the implementation of remedies and preventative measures. To be … first point of escalation for the 1st and 2nd line support engineers. Own, monitor and resolve incidents and requests in a timely manner, escalating where necessary to the IT Service Desk Manager. Work closely with the IT Service Desk Manager to define and improve processes and implement Service Improvement Plans. Deputise for the IT Service Desk … plans. Manage and remediate Cyber and Infrastructure P1 incidents. Configure and maintain user permissions on SharePoint or file servers. Create and build the knowledge base, sharing knowledge across the service desk and wider IT team. Identify, recommend and amend inefficient work tasks and processes to improve efficiency. Package Applications for distribution through InTune or Microsoft System Centre. Administer and More ❯

strive to become an extension of your business: a trusted partner. From our early days in 1998 as a mobile services start-up, we've grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer … with clients, drive policy and compliance, manage M365 security, run workshops, produce tender responses. Elevate our cyber posture across all MSP services and build strong relationships with our marketing, customer experience and service partners to enhance our proposition. In addition to this, as our Cyber Security Lead you will be responsible for: Serving as a trusted advisor to … not just transactions. Innovation-driven : We anticipate threats and empower businesses to stay ahead. Growth opportunity : Join a 25-year-strong, community-rooted MSP that's continuously expanding. Outstanding service culture : Backed by exceptional client satisfaction and real-world reviews. If you feel you have the necessary skills and experience to be successful in this role click on APPLY More ❯

strive to become an extension of your business: a trusted partner. From our early days in 1998 as a mobile services start-up, we’ve grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer … with clients, drive policy and compliance, manage M365 security, run workshops, produce tender responses. Elevate our cyber posture across all MSP services and build strong relationships with our marketing, customer experience and service partners to enhance our proposition. In addition to this, as our Cyber Security Lead you will be responsible for: Serving as a trusted advisor to … not just transactions. Innovation-driven: We anticipate threats and empower businesses to stay ahead. Growth opportunity: Join a 25-year-strong, community-rooted MSP that’s continuously expanding. Outstanding service culture: Backed by exceptional client satisfaction and real-world reviews. If you feel you have the necessary skills and experience to be successful in this role click on “ APPLY More ❯

Job summary IT Service Desk Technician - Band 3 An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton GP and CCG IT issues and queries, providing excellent customer services and first time fixes. Previous applicants need not apply. Main duties of the job This is an customer care focused role and a great opportunity to start your career. Within this role you be: Customer focused service Problem solving and fault diagnosis Supporting users on the front line providing first time fixes About us An … with a friendly atmosphere. This is the perfect way to start your career in IT. Job description Job responsibilities Supporting users on the front line providing first time fixes Customer focused service Problem solving and fault diagnosis Person Specification Qualifications Essential Demonstrate commitment to ongoing personal development Good standard of basic education Desirable HND Computer Studies or equivalent More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Operations Officer (COO) to lead on technology strategy, infrastructure, and digital transformation with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. You will … be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. Youll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the companys future through technology. Requirements: Proven experience as a COO, CTO, Head of Technology, or similar leadership role ideally within … a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Operations Officer (COO) to lead on technology strategy, infrastructure, and digital transformation - with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. You will … be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. You'll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the company's future through technology. Requirements: Proven experience as a COO, CTO, Head of Technology, or similar leadership role … ideally within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms - including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Technology Officer (CTO). In this role you will lead on technology strategy, infrastructure, and digital transformation - with a close working relationship to the operational leadership team with a strong focus on HubSpot … optimization and integration. You will be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. You'll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the company's future through technology. Requirements: Proven experience as a CTO, Head of Technology … or similar leadership role - ideally within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms - including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based More ❯

ID Device and endpoint support (Windows 10/11, Intune) CRM platforms and proprietary business systems Manage and maintain technical documentation, knowledgebase articles, and system support records. With the Service Desk Management, ensure ticket SLAs and priorities are met and reviewed, and that root causes are investigated where needed. Liaise with 3rd party suppliers and software vendors for issues … up, or patching. Business Systems & CRM Responsibility Take operational ownership of the CRM systems and business-critical applications that underpin multiple group businesses — including systems used by sales, operations, customer service, and compliance teams. Understand how these systems are used in each business unit and how data flows between them. Maintain system performance, access management, configuration changes, and … 1st line analyst, offer coaching where needed, and ensure smooth escalation paths are in place. Help plan workloads and priorities between reactive support and proactive systems work. Encourage a service-focused culture and lead by example in communication, documentation, and user support. Process, Project & Service Improvement Contribute to the delivery of small-to-medium system improvement projects, such More ❯

the daily delivery of functions to the wider business for BDO and our Clients. Working on the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide … customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements. Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations … of contact for any escalation for users throughout the business and external clients Effective Queue Management and Triage aligned to agreed KPI's. You'll be someone with: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent communication skills, both More ❯

and business growth, San-iT supports small to medium-sized businesses across various sectors, delivering practical, jargon-free tech solutions since 2007. Overview: We’re seeking a friendly and customer-focused Level 1 Support Engineer to join our busy Service Desk team. This front-line role involves providing remote support to our managed service clients and serving … our PSA system from day one. Troubleshoot and resolve issues related to end-user devices and software. Escalate advanced issues (e.g., cybersecurity, Azure, connectivity) to senior engineers. Deliver excellent customer service and maintain clear, professional communication. Collaborate with peers and your manager to share knowledge and continuously improve the Service Desk experience. Desirable skills: Ideally … years’ experience in a service desk or IT support role. We also welcome applications from apprentices or recent graduates with the right attitude and aptitude. No specific certifications required, but foundational Microsoft or IT support-related certs are a plus. Strong communication skills with a helpful, professional manner. Organised, detail-oriented, and eager to learn. A full UK driving More ❯

Field Service Engineer £30,000 per annum Covering: Manchester and surrounding areas Full-time | Permanent | Monday to Friday, 8:30 am 4:30 pm Are you an experienced Field Service Engineer with a passion for technology and improving healthcare environments? Were hiring a skilled engineer to install and maintain nurse call systems across hospitals and care homes in … call systems are fully operational, supporting healthcare teams in delivering high-quality care. This is a field-based position that combines hands-on work, technical problem-solving, and excellent customer service. Key responsibilities include: Installation, maintenance, and servicing of nurse call systems at client sites Diagnosing and repairing faults quickly and effectively Performing routine inspections and preventative maintenance Providing … years experience in a field-based engineering role Qualification in electronics, electrical engineering, or software-related discipline Full UK driving licence Strong troubleshooting and technical skills Good communication and customer service abilities Flexibility to travel across regions and stay overnight when required Whats in it for You: Company van, tools, laptop, mobile phone, uniform, and expense card provided More ❯

where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Customer Operations Executive. About Escode Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding … by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies. The Opportunity The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and … key contract for all matters related to the execution of the role. Ensure that departmental SLAs are being adhered to. Set up new contracts in the system, add new customer accounts, create verifications projects so customers can be invoiced without delays. Review new sales opportunities and ensure they are compliant with company’s expectations, and processes are followed. Be More ❯

where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Customer Operations Executive. About Escode Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding … by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies. The Opportunity The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and … key contract for all matters related to the execution of the role. Ensure that departmental SLAs are being adhered to. Set up new contracts in the system, add new customer accounts, create verifications projects so customers can be invoiced without delays. Review new sales opportunities and ensure they are compliant with company’s expectations, and processes are followed. Be More ❯

where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Customer Operations Executive. About Escode Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding … by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies. The Opportunity The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and … key contract for all matters related to the execution of the role. Ensure that departmental SLAs are being adhered to. Set up new contracts in the system, add new customer accounts, create verifications projects so customers can be invoiced without delays. Review new sales opportunities and ensure they are compliant with company’s expectations, and processes are followed. Be More ❯

installation of structured cabling systems in other areas of the business as the need arises. Sudlows prides itself on quality of our installations and how we engage with the customer, as a customer facing operative the engineer will be expected to provide a high level of customer service in keeping with Sudlows standards as well as More ❯

secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the service direction team. Missions: You will leverage your expert knowledge of UPS, Batteries, Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service. You will have … the opportunity to attend customer meeting when necessary as well as provide technical recommendations to clients and colleagues where appropriate. Our clients are located throughout the UK and expect the critical systems to operate 24/7, therefore a reasonable amount of travel to client’s locations will be required, including the requirement to stay overnight away from home. … such a certain amount of fault-finding utilizing clients’ drawings may be required. Profile: Education: Minimum HNC/HND in Electrical/Electronic Engineering or equivalent. Experience: Previous Field Service Experience essential , Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries Power Electronics. Experience working on More ❯

secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the service direction team. Missions: You will leverage your expert knowledge of UPS, Batteries, Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service. You will have … the opportunity to attend customer meeting when necessary as well as provide technical recommendations to clients and colleagues where appropriate. Our clients are located throughout the UK and expect the critical systems to operate 24/7, therefore a reasonable amount of travel to client’s locations will be required, including the requirement to stay overnight away from home. … such a certain amount of fault-finding utilizing clients’ drawings may be required. Profile: Education: Minimum HNC/HND in Electrical/Electronic Engineering or equivalent. Experience: Previous Field Service Experience essential , Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries Power Electronics. Experience working on More ❯