76 to 100 of 258 Customer Service Jobs in the North West

strive to become an extension of your business: a trusted partner. From our early days in 1998 as a mobile services start-up, we've grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer … with clients, drive policy and compliance, manage M365 security, run workshops, produce tender responses. Elevate our cyber posture across all MSP services and build strong relationships with our marketing, customer experience and service partners to enhance our proposition. In addition to this, as our Cyber Security Lead you will be responsible for: Serving as a trusted advisor to … not just transactions. Innovation-driven : We anticipate threats and empower businesses to stay ahead. Growth opportunity : Join a 25-year-strong, community-rooted MSP that's continuously expanding. Outstanding service culture : Backed by exceptional client satisfaction and real-world reviews. If you feel you have the necessary skills and experience to be successful in this role click on APPLY More ❯

strive to become an extension of your business: a trusted partner. From our early days in 1998 as a mobile services start-up, we’ve grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer … with clients, drive policy and compliance, manage M365 security, run workshops, produce tender responses. Elevate our cyber posture across all MSP services and build strong relationships with our marketing, customer experience and service partners to enhance our proposition. In addition to this, as our Cyber Security Lead you will be responsible for: Serving as a trusted advisor to … not just transactions. Innovation-driven: We anticipate threats and empower businesses to stay ahead. Growth opportunity: Join a 25-year-strong, community-rooted MSP that’s continuously expanding. Outstanding service culture: Backed by exceptional client satisfaction and real-world reviews. If you feel you have the necessary skills and experience to be successful in this role click on “ APPLY More ❯

a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. About the Role The Customer Support Systems Analyst II - Automation & AI is an integral part of Latham's Global Technology team. This role will be responsible for analysing, implementing, and optimising automation, chat bot … Artificial Intelligence (AI), including GenAI, and other modern solutions, to enhance Service Delivery, streamline workflows, and improve operational efficiency, while identifying and implementing enhancements to services and tools that leverage AI within the Customer Support and IT Service Management (ITSM) systems. This role will be located in our Manchesteroffice. Please note that this role may be eligible … virtual agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations More ❯

UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role A fantastic opportunity has arisen to join our team as Lead ICT Service … the ICT Director and being a member of the ICT leadership team. You will be joining at an exciting time, as we continue to evolve through our digital and service transformation. You will be responsible for building on improvements following the insource of services and recruitment of the team in 2019, and developing a service roadmap. You need … to be a strong leader, able to manage a team with a focus on customer service and experience. You will lead by example, engaging and motivating the team, and fostering an environment of continuous improvement. You will have end-to-end responsibility for PHSO's ICT services, providing expertise in the development, management, and performance of ITIL-aligned More ❯

the portfolio of solutions & services in existing & new Customers to achieve Individual GP targets long-term. Being responsible for creating and driving sales pipeline and growth Match solutions to customer requirements and assist customer in evaluation and comparison process. Regularly attend meetings at customer sites. Achieve and exceed sales targets Ensuring profitability while striving to improve the … customer's experience Follow up marketing activities and drive attendance to Bytes events/seminars and webinars. Attend Bytes Seminars/Marketing Events as a host for clients. Efficient use of CRM to manage opportunities and customer engagements. Complete all relevant Vendor Accreditation Exams Develop sustainable and scalable Sales Yield from Customers whilst providing excellent service and … the healthcare market - NHS ESSENTIAL An understanding of the Public Sector market including procurement frameworks ESSENTIAL Demonstrable experience presenting with external clients ESSENTIAL A proven track record of excellent customer service ESSENTIAL Good understanding of IT and Business IT challenges within the NHS ESSENTIAL Proven ability to achieve and exceed key performance indicator targets set ESSENTIAL TRAINING GIVEN More ❯

opportunity is within Uniphar Medtech, focused on delivering innovative medical technologies and solutions. Role Overview The purpose of the role is to install and configure Clinical Information Systems at customer sites and resolve or escalate issues. It involves remote and onsite support throughout the UK, with some work from home after training. Principal Duties and Responsibilities Install Server and … Laboratory and PACS systems Advise Customers on Design Solutions and Workflows Detect and mitigate potential performance issues Ensure compliance with company quality procedures Follow protocols for call logging and service scheduling Manage customer relations and ensure satisfaction Participate in a 24x7 on-call rotation; occasional work outside normal hours Role Requirements The role focuses on Windows and SQL … Server Administration and troubleshooting. Desirable experience includes: Strong Windows Server Administration MS SQL Server Administration and Reporting Scripting (SQL, JavaScript, Visual Basic) Virtual machine technology Networking Citrix Desktop support Customer service and troubleshooting experience Excellent communication skills Analytical skills Self-motivated team player Full driving license Degree in Engineering, Computer Science, or IT (preferred) Minimum of 5 years More ❯

expert for the group. About you Experience in financial services projects, including migrations and consolidations of legacy applications. Recent experience in solution architecture with Power Platform and Dynamics 365 Customer Engagement. Knowledge of D365 Sales, Customer Insights Journeys, or Customer Service modules. Good knowledge of CoPilot within the D365 stack. Experience with Microsoft technologies, especially Azure More ❯

30pm. Your responsibilities day to day will be: Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with … company guidelines/SLAs. Manage customer expectations always – quoting realistic timeframes to complete tasks. Pass any sales opportunities identified through customer conversation to the Account Manager. Ensure Salesforce and GDPR rules are adhered to in line with company requirements. Continual Improvement - Identify process or procedures, providing evidence of change details/benefits to the Line Manager. Keep up … in an admin heavy/office environment. Experience in working as part of a team Telecoms knowledge/experience in the industry is desirable Proficient in the use of Customer Service Management system – Salesforce is desirable Proficient in the use of Microsoft packages e.g. Outlook, Word, Excel The ability to prioritise tasks, with strong organisational and time management More ❯

the daily delivery of functions to the wider business for BDO and our Clients. Working on the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide … customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements. Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations … of contact for any escalation for users throughout the business and external clients Effective Queue Management and Triage aligned to agreed KPI's. You'll be someone with: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent communication skills, both More ❯

We’re working with a fantastic company that’s looking for a Customer Support Advisor to join their friendly and supportive team. What You’ll Be Doing: Own the customer experience by acting as the first point of contact for all inbound phone calls and emails. Take ownership of technical issues, providing first-line support to resolve service problems swiftly and avoid unnecessary engineer callouts. Support field-based account managers with timely and accurate administrative assistance. Accurately identify customer needs through active listening and clear, empathetic communication. Deliver practical, customer-focused solutions that drive satisfaction and operational efficiency. Investigate and resolve customer complaints, taking accountability for identifying root causes and recommending improvements. What We … re Looking For: Proven experience in a customer service or technical support environment. Excellent verbal and written communication skills, with a confident and professional telephone manner. Strong organisational skills and the ability to prioritise tasks effectively. A proactive, can-do attitude with a passion for delivering outstanding service. Ability to handle pressure, multitask, and meet deadlines without compromising More ❯

Field Service Engineer £30,000 per annum Covering: Manchester and surrounding areas Full-time | Permanent | Monday to Friday, 8:30 am 4:30 pm Are you an experienced Field Service Engineer with a passion for technology and improving healthcare environments? Were hiring a skilled engineer to install and maintain nurse call systems across hospitals and care homes in … call systems are fully operational, supporting healthcare teams in delivering high-quality care. This is a field-based position that combines hands-on work, technical problem-solving, and excellent customer service. Key responsibilities include: Installation, maintenance, and servicing of nurse call systems at client sites Diagnosing and repairing faults quickly and effectively Performing routine inspections and preventative maintenance Providing … years experience in a field-based engineering role Qualification in electronics, electrical engineering, or software-related discipline Full UK driving licence Strong troubleshooting and technical skills Good communication and customer service abilities Flexibility to travel across regions and stay overnight when required Whats in it for You: Company van, tools, laptop, mobile phone, uniform, and expense card provided More ❯

technologies, and contributing to continuous improvement initiatives to support growth and innovation. This position plays an important role in ensuring applications perform effectively, helping The Very Group deliver excellent customer service and achieve its strategic objectives. About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use … 3rd parties that provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud , Celebrus … within GMP platforms such as GA4 and Floodlight to extract insights and support marketing efforts. Utilise programming languages (e.g., Python, R) and database management tools (e.g., SQL) Awareness of customer data SaaS applications such as Celebrus & Zeta Inclusive culture and environment, check out our Glassdoor reviews £250 flexible benefits allowance to suit your needs 27 days holiday + bank More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE Senior … Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and post … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

installation of structured cabling systems in other areas of the business as the need arises. Sudlows prides itself on quality of our installations and how we engage with the customer, as a customer facing operative the engineer will be expected to provide a high level of customer service in keeping with Sudlows standards as well as More ❯

Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This … enabled by a technology platform that leverages data to drive innovation, decision-making, and automation, ultimately providing a more cost-efficient service for our customers. Role Overview The Director of Data Science & Analytics will lead the data-driven transformation of the business, overseeing the strategy, governance, and execution of all data science and analytics initiatives. Reporting to the executive … team, you will ensure data is leveraged to drive business growth, improve customer experience, and enable operational excellence across the organisation. Key Responsibilities Develop and execute a comprehensive data science and analytics strategy aligned with business goals. Build and lead a high-performing team of data scientists, analysts, and data engineers, fostering a culture of innovation and continuous learning. More ❯

talented Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in... Job Description The role of the Customer Onboarding Executive (UK) is important to us. You will be responsible for supporting our customers with a best-in-class customer onboarding experience. We would love to welcome you to … Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience Working a ‘check list’ of items to ensure swift install and activation of customer Telematics devices Supporting new customers with providing systems training and setting up of key business software reports Seeking out additional opportunities for customer upsell and cross-sell into … the wider Radius Group Working cross-departmentally to solve challenges with the customer at the heart of everything you do Updating business systems and CRM Qualifications Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce Able More ❯

Implementation of new technology platforms using Microsoft Technologies Effective and proactive communication with the business and IT Teams Ensure training and supporting documentation is in place for handover to Service Operations Required to work out of hours as and when a project requires (not on a regular basis) The Person Previous Wintel engineering roles Cloud (Azure and/or … to ensure planned, routine and responsive work are completed within deadlines. Enthusiastic "can do" attitude Accuracy & Attention to detail Professional, well presented Establishes effective working relationships at all levels Customer focused approach Good awareness of own strengths, weaknesses, and future aspirations Problem solving skills Self-starter The Opportunity Shawbrook is a new type of specialist financial services company, combining … the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses. Our success would not have been possible without More ❯

Operator Contract Type: Temporary Ongoing Hourly Rate: £12.21 - Enhancements for nights & weekends Start Date: 1st September, 2025 Working Pattern: Full Time 37.5 hours - 5 days per week - Monday - Sunday (Service is open 24 hours therfore must be fully flexible to work days, nights & weekends) What You'll Do: As a Remote Helpdesk Operator, you will be the friendly voice … behind our support services. Your primary responsibilities will include: To deliver a professional and customer focused Helpdesk Service across several hospitals. Providing a polite and professional service for Helpdesk requests, acting as first point of contact for Trust and Staff for information and communication between the organisation. Receive Service Centre requests(telephone calls, e-mails, self … service) from all service areas within each of the hospitals. Initiating of details of all calls into computer- based facilities management (CAFM) system and monitoring actions and progression of tasks to outcome. Developing teamwork and a customer focus and a flexible approach to work within the spirit of the clients culture. What We're Looking For: We More ❯

in the office £33 per hour (inside IR35) Our client in Manchester is looking for 2nd line support analyst who will be responsible for all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Main duties and responsibilities: Manage and prioritise all 2nd … line incidents and requests according to defined SLAs Act as an escalation point for 2nd Line support issues General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Troubleshooting a range of technology and … as travel will be required to other SNCL offices High level of proficiency and knowledge of working in a Corporate IT environment At least 4 years’ experience in IT Service Management principles and processes Experience in working to (and exceeding) Service Level Agreements More ❯

per year & excellent Sodexo benefits Blue light card Job Introduction As a Deputy Hotel Services Manager based at Wythenshawe Hospital , you are a passionate leader, driving excellence in service delivery, and making a significant impact on patient satisfaction and overall client experience.Your role is pivotal in ensuring that the standard of food and domestic cleaning services achieves patient and … environment for everyone. In this exciting role, your focus will be on assisting with the provision of Food and Domestic Services throughout Wythenshawe Hospital. Emphasis will be based on service delivery and quality of patient satisfaction at ward level.To achieve this, you will build and maintain a strong working relationship with our client and their operational teams throughout the … belong in a team where you can act with purpose and thrive in your own way. What You'll Do: To ensure the delivery of a best-in-class customer service for staff, patients, and visitors in both Domestic and Patient Dining Services Ensure compliance with all Company and Trust policies and procedures, proactively addressing any issues to More ❯

secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the service direction team. Missions: You will leverage your expert knowledge of UPS, Batteries, Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service. You will have … the opportunity to attend customer meeting when necessary as well as provide technical recommendations to clients and colleagues where appropriate. Our clients are located throughout the UK and expect the critical systems to operate 24/7, therefore a reasonable amount of travel to client’s locations will be required, including the requirement to stay overnight away from home. … such a certain amount of fault-finding utilizing clients’ drawings may be required. Profile: Education: Minimum HNC/HND in Electrical/Electronic Engineering or equivalent. Experience: Previous Field Service Experience essential , Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries Power Electronics. Experience working on More ❯

to control and coordinate work. Key Responsibilities Delivering construction and maintenance projects at 11kV, 33kV and 132kV Management of Transmission faults Day to day management of framework contractors Managing Customer Interruptions (CI) and Customer Minutes Lost (CML) risk on the 33kV and 132kV network. Knowledge, Skills and Experience Hold a minimum of an HNC level qualification in Electrical … authorisation of 11kV SAP (desirable) Hold SAP status at 33kV and 132kV (desirable) Have experience in 33kV and 132kV network operation and maintenance (desirable) Be focussed on providing excellent customer service (essential) Be an excellent verbal and written communicator Be proficient in the use of MS Office Hold a full, valid UK driving licence (essential). What Electricity … is committed to supporting its people and is proud of its reward and benefits package, which includes: An annual bonus scheme 25 days annual leave (increasing with length of service) Car allowance or company vehicle Private healthcare An employee rewards portal offering discounts on well-known brands A market-leading contributory pension scheme Employee assistance programme Opportunities for professional More ❯

from home), with the potential of being extended/becoming permanent. Working within the team based in Warrington, you will be responsible for providing an efficient and effective ICT service to all aspects of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities As … users are maintained Take responsibility for the patching of network and phones Ensure the recording and maintenance of licensing for all software purchased Manage the maintenance of the exchange service mailbox including the archiving of mailboxes Complete internal user moves including phones Undertake small ICT projects as instructed by the Service Delivery Manager Ensure a high level of … customer service and support is provided to all internal and external customers Escalate ICT issues to the Service Delivery Manager where necessary Carry out such other duties which are consistent with the nature of the job role As the successful ICT Support Technician, you will have the following skills :- Demonstrable experience of ICT help desk support Working More ❯

from home), with the potential of being extended/becoming permanent. Working within the team based in Warrington, you will be responsible for providing an efficient and effective ICT service to all aspects of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities As … users are maintained Take responsibility for the patching of network and phones Ensure the recording and maintenance of licensing for all software purchased Manage the maintenance of the exchange service mailbox including the archiving of mailboxes Complete internal user moves including phones Undertake small ICT projects as instructed by the Service Delivery Manager Ensure a high level of … customer service and support is provided to all internal and external customers Escalate ICT issues to the Service Delivery Manager where necessary Carry out such other duties which are consistent with the nature of the job role As the successful ICT Support Technician, you will have the following skills :- Demonstrable experience of ICT help desk support Working More ❯

the role The Support Analyst is a vital part of the Applications Support team at CAVU, responsible for ensuring the seamless operation of our product portfolio while delivering outstanding customer service to both internal and external users. This role acts as a key bridge between customer relations and technical delivery - ensuring issues are resolved promptly, processes are … team during a transformative period for CAVU's Applications Support services. You'll work with cutting-edge tools and technologies, contribute to new process developments, and help elevate our customer experience to new heights. It's a great role for someone passionate about support operations, continuous improvement, and providing a service that makes a real difference in the More ❯