76 to 100 of 600 Customer Service Jobs in the North West

IT SERVICE DESK ENGINEER - SPANISH SPEAKING Location: Liverpool Work Setting: Onsite, Monday to Friday Seniority Level: Mid-level to Senior About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Spanish-speaking IT Service Desk Engineer. This Liverpool-based position offers … exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the … IT Service Desk Engineer vacancy Technical Expertise Proven experience in a similar IT support role Fluent Spanish - business proficiency required Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs) Windows desktop environments (Windows 10/11) Mobile device platforms (Android and iOS) Microsoft Office 2016/2019 Mitel VOIP phone More ❯

IT SERVICE DESK ENGINEER - SPANISH SPEAKING Location: Liverpool Work Setting: Onsite, Monday to Friday Seniority Level: Mid-level to Senior About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Spanish-speaking IT Service Desk Engineer. This Liverpool-based position offers … exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the … IT Service Desk Engineer vacancy Technical Expertise Proven experience in a similar IT support role Fluent Spanish - business proficiency required Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs) Windows desktop environments (Windows 10/11) Mobile device platforms (Android and iOS) Microsoft Office 2016/2019 Mitel VOIP phone More ❯

IT SERVICE DESK ENGINEER - SPANISH SPEAKING Location: Liverpool Work Setting: Onsite, Monday to Friday Seniority Level: Mid-level to Senior About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Spanish-speaking IT Service Desk Engineer. This Liverpool-based position offers … exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the … IT Service Desk Engineer vacancy Technical Expertise Proven experience in a similar IT support role Fluent Spanish - business proficiency required Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs) Windows desktop environments (Windows 10/11) Mobile device platforms (Android and iOS) Microsoft Office 2016/2019 Mitel VOIP phone More ❯

Permanent Job Customer Support Advisor £25,000 Altrincham based - free parking available 9am 5pm, Monday to Friday - 35 hour working week Office-based initially, transitioning to hybrid (4 days in office, 1 day remote) Are you passionate about delivering exceptional customer service while solving technical challenges? Do … to join the support team permanently. You would be working with a supportive team of five where collaboration and resilience are valued. As a Customer Support Advisor, youll be the first point of contact for customers, handling inbound queries and troubleshooting issues efficiently. What You'll Do: Guide customers … through their service journeyfrom onboarding to technical support and equipment returns Diagnose and resolve software, hardware, and connectivity queries using remote tools Check device data for accuracy and provide insightful reports Liaise with internal teams to resolve complex technical issues Maintain accurate records in a CRM system (experience with More ❯

Permanent Job Customer Support Advisor £25,000 Altrincham based - free parking available 9am 5pm, Monday to Friday - 35 hour working week Office-based initially, transitioning to hybrid (4 days in office, 1 day remote) Are you passionate about delivering exceptional customer service while solving technical challenges? Do … to join the support team permanently. You would be working with a supportive team of five where collaboration and resilience are valued. As a Customer Support Advisor, you ll be the first point of contact for customers, handling inbound queries and troubleshooting issues efficiently. What You'll Do: Guide … customers through their service journey from onboarding to technical support and equipment returns Diagnose and resolve software, hardware, and connectivity queries using remote tools Check device data for accuracy and provide insightful reports Liaise with internal teams to resolve complex technical issues Maintain accurate records in a CRM system More ❯

Permanent Job Customer Support Advisor £25,000 Altrincham based - free parking available 9am – 5pm, Monday to Friday - 35 hour working week Office-based initially, transitioning to hybrid (4 days in office, 1 day remote) Are you passionate about delivering exceptional customer service while solving technical challenges? Do … to join the support team permanently. You would be working with a supportive team of five where collaboration and resilience are valued. As a Customer Support Advisor, you’ll be the first point of contact for customers, handling inbound queries and troubleshooting issues efficiently. What You'll Do: Guide … customers through their service journey—from onboarding to technical support and equipment returns Diagnose and resolve software, hardware, and connectivity queries using remote tools Check device data for accuracy and provide insightful reports Liaise with internal teams to resolve complex technical issues Maintain accurate records in a CRM system More ❯

Were looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where … logging Use a ticketing system to document all technical issues reported by users, ensuring accurate records of the problem, actions taken, and final resolutions Customer Service and Communication Respond promptly to queries: Address customer concerns via email and phone, maintaining a courteous and helpful attitude Educate users … providing guidance and education on using systems properly. What we're looking for? 1 year + experience in Application/Tech support or other Customer Service support role Great customer skills and good all round IT troubleshooting skills. Ability to multitask and prioritise workload Confident, friendly and More ❯

Hours: 40 hours (9 till 5) Location: Blackburn Lucid Connect are recruiting the following role for a leading IT Services Provider, working on customer sites. Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk … resolution of technical issues. Key Responsibilities: Undertake work and activities which support the achievement of the IT Team objectives and in accordance with the customer’s process and procedures. Positively promote the IT Team to develop the team profile and that of the wider IT function. Participate in internal … meetings, as required, in order to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain More ❯

Hours: 40 hours (9 till 5) Location: Blackburn Lucid Connect are recruiting the following role for a leading IT Services Provider, working on customer sites. Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk … resolution of technical issues. Key Responsibilities: Undertake work and activities which support the achievement of the IT Team objectives and in accordance with the customer’s process and procedures. Positively promote the IT Team to develop the team profile and that of the wider IT function. Participate in internal … meetings, as required, in order to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain More ❯

Hours: 40 hours (9 till 5) Location: Blackburn Lucid Connect are recruiting the following role for a leading IT Services Provider, working on customer sites. Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk … resolution of technical issues. Key Responsibilities: Undertake work and activities which support the achievement of the IT Team objectives and in accordance with the customer’s process and procedures. Positively promote the IT Team to develop the team profile and that of the wider IT function. Participate in internal … meetings, as required, in order to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain More ❯

housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers … to work under pressure and meet tight deadlines. Data Driven: Proven experience of writing and coordinating reports for submission to Board and Exec teams Customer Service: Experience of working within a customer service environment. Technical Ability: Excellent knowledge of all Microsoft Office packages Communication: Excellent oral … give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement More ❯

Service Desk Manager - Manchester My Client is looking for an experienced Service Desk Manager to lead their 24/7 support team. In this role, you will ensure excellent service delivery, manage escalations, and support continuous improvement, helping to maintain a high standard of customer experience. … Key responsibilities: Lead and develop a high-performing Service Desk team Manage incidents, service requests, and major issues Monitor and drive performance against SLAs and KPIs Optimise use of service management tools such as ServiceNow Encourage collaboration and service improvement across teams About you: 35 years … of experience in IT support or service desk roles, with 12 years in a leadership role Proficient in service management tools (e.g. ServiceNow); ITIL knowledge is a plus Strong communication and leadership skills Committed to delivering exceptional customer service Competitive salary and bonus, plus a comprehensive More ❯

support queries and users in the use of computers and IT-enabled equipment. To have a proactive approach to providing a high degree of customer service for all support queries in a positive manner whilst adhering to all service management principles/Service Level Agreements. Respond … to succeed In order to succeed, you will need : Experience of working in an IT support role (Education desirable) IT qualification Enhanced DBS Good customer service skills What you'll get in return In return, you will be paid a competitive daily rate of £125- £140 umbrella per More ❯

Service Desk Manager Manchester Hybrid (2 days p/w on site) Up to £55,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a largescale transformation, and has big plans to grow further at scale this … year. As such, as we are looking to recruit an experienced Service Desk Manager, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on site in Manchester 2 days per week. Role … Summary: The Service Desk Manager is responsible for leading a 24/7 service desk team, ensuring efficient resolution of incidents and service requests while maintaining high service standards and supporting continuous improvement initiatives. Key Responsibilities: Lead day-to-day operations of the service desk More ❯

Service Desk Manager Manchester Hybrid (2 days p/w on site) Up to £55,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a largescale transformation, and has big plans to grow further at scale this … year. As such, as we are looking to recruit an experienced Service Desk Manager, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on site in Manchester 2 days per week. Role … Summary: The Service Desk Manager is responsible for leading a 24/7 service desk team, ensuring efficient resolution of incidents and service requests while maintaining high service standards and supporting continuous improvement initiatives. Key Responsibilities: Lead day-to-day operations of the service desk More ❯

Service Desk Manager Manchester Hybrid (2 days p/w on site) Up to £55,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a largescale transformation, and has big plans to grow further at scale this … year. As such, as we are looking to recruit an experienced Service Desk Manager, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on site in Manchester 2 days per week. Role … Summary: The Service Desk Manager is responsible for leading a 24/7 service desk team, ensuring efficient resolution of incidents and service requests while maintaining high service standards and supporting continuous improvement initiatives. Key Responsibilities: Lead day-to-day operations of the service desk More ❯

Field Service Engineer Location: Chester and surrounding areas Hours: 8:30 AM - 5:00 PM (Flexible) Salary: £36,000 - £38,000 (DOE) + Vehicle About the Role: We are seeking an experienced Field Service Engineer to handle fault requests, perform planned preventative maintenance (PPM), and provide out-of … Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs) Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM) Update the helpdesk … status and outcomes. What We're Looking For: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable More ❯

play a critical part in managing and optimising the ServiceNow platform and supporting operational excellence across three key global teams: a 24/7 Service Desk, Invoice Reconciliation, and Customer Onboarding & Success. As the business continues to embed its recently implemented ServiceNow platform, you will take the lead … teams. Performance Reporting: Work with operations leaders to develop and enhance real-time reporting, KPIs, and monitoring capabilities to support data-driven decision-making. Customer Experience Enablement: Help drive exceptional customer service outcomes through process and system improvements. Knowledge Management: Support the creation and maintenance of knowledge … articles that enhance internal learning, self-service, and customer deflection. Process Documentation & Governance: Build, maintain, and evolve a central library of process documentation, ensuring all workflows are aligned, up to date, and easy to follow. Stakeholder Collaboration: Act as a bridge between technical teams, operations, and leadership, facilitating More ❯

out and contribute to the build of hardware Respond to queries via phone, email and other channels Diagnose technical issues and provide solutions Provide customer service and liaise with other departments Skills and Requirements: Able to support users at a 1st/2nd line base Good knowledge of … computer hardware and software Experience with Windows and/or Mac operating systems Laptop, PC, printer support/troubleshooting Excellent customer service and communication skills Strong written and verbal communication skills Office 365, Intune, Active Directory, Servers, Security Driving Licence and own vehicle If you are interested in … this role and have the required skill set, please apply for immediate consideration and interview. Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

our staff. To aid with the support of our own in house software written specifically for the wholesale industry, we are looking for a customer service centric person with an aptitude for IT and related systems. This is a combined role which mainly focuses on communication with clients … Training Provided) 37.5hrs. Additional participation in the Weekend On Call rota once trained. What would we like from you: A very high level of customer service experience, with excellent verbal\written skills. An understanding of ERP, Supply Chain Management, Point of Sale (POS) and Stock Control software, and … Ability to manage workload whilst maintaining priorities, linked to business needs. Able to contribute and work within a team. Patience and understanding whilst investigating customer needs. Ability to use initiative. What is in it for you? Progression opportunities. Life Assurance Scheme. Flexible working (ability to work from home upon More ❯

Desk Side Team Lead and provide holiday/absence cover What we’re looking for: ✔ Minimum 4 years' experience in corporate IT support ✔ Strong customer service and problem-solving skills ✔ Experience exceeding Service Level Agreements ✔ Technical understanding of desktop infrastructure and services ✔ Working knowledge of Excel and … analysis ✔ Valid UK driving license (travel required across other offices) Nice to have: ➕ Microsoft Certification ➕ ITIL V3/4 Foundation ➕ Experience with ServiceNow ➕ Prior customer service experience More ❯

Desk Side Team Lead and provide holiday/absence cover What we’re looking for: ✔ Minimum 4 years' experience in corporate IT support ✔ Strong customer service and problem-solving skills ✔ Experience exceeding Service Level Agreements ✔ Technical understanding of desktop infrastructure and services ✔ Working knowledge of Excel and … analysis ✔ Valid UK driving license (travel required across other offices) Nice to have: ➕ Microsoft Certification ➕ ITIL V3/4 Foundation ➕ Experience with ServiceNow ➕ Prior customer service experience More ❯

Desk Side Team Lead and provide holiday/absence cover What we’re looking for: ✔ Minimum 4 years' experience in corporate IT support ✔ Strong customer service and problem-solving skills ✔ Experience exceeding Service Level Agreements ✔ Technical understanding of desktop infrastructure and services ✔ Working knowledge of Excel and … analysis ✔ Valid UK driving license (travel required across other offices) Nice to have: ➕ Microsoft Certification ➕ ITIL V3/4 Foundation ➕ Experience with ServiceNow ➕ Prior customer service experience More ❯

Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Chester, Cheshire Salary: up to £27,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester … are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You'll work in a fast-paced environment, supporting a range of businesses with … resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role. Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN/ More ❯

cultural transformation of the organisation, harnessing the skills and talents of existing teams and leveraging emerging technologies to drive innovation, efficiency, and excellence in service delivery. This role is crucial in shaping the future of the organisation as a modern, resilient and customer centric business. Key responsibilities include … transformation strategy, driving a cohesive approach across people, technology, and processes. Encourage a culture of innovation, leveraging both existing and emerging technologies to enhance customer service and operational efficiency. Collaborate with executive leadership to ensure seamless operations, providing guidance and leadership through the complexities of business transformation. Manage … goals, measure progress, and communicate results to demonstrate tangible impact. Work closely with internal and external stakeholders to align transformation strategies with organisational needs, customer priorities, and external partnerships. Champion equality, diversity, and inclusion, building a diverse workforce and driving a culture of belonging. Great Places is looking to More ❯