1 to 25 of 57 ITIL Jobs in the North West

degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/ ...

degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/ ...

Entra ID; exposure to AWS beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive ...

Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply. ...

implemented. The Role As Problem Management Lead, you will focus on a prioritised backlog of application and system performance issues, operating within an ITIL framework, with particular emphasis on the Problem Management discipline and close adherence to Change and Configuration Management processes. This is a predominantly office-based role ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully ...

development plans as the service transition function grows. Foster a culture of operational excellence, ownership and accountability . What Youll Bring Strong understanding of ITIL service management principles , particularly Service Design, Transition and Operation . Experience introducing complex digital or SaaS services into live operational environments . Ability to coordinate ...

Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). Experience with Windows Server, Active Directory, Group Policy, and FSLogix. Strong understanding of ITIL processes and enterprise support models. Operations VMWare, HyperV, XenServer, Invanti Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt). Analytics ...

lights of changing circumstances and in consultation with the job holder. Person Specification Qualifications Essential Educated to GCSE level or equivalent relevant experience. Desirable ITIL Foundation Certificate. Experience Essential Customer service skills and fault resolution advising on a wide range of issues and problems. Multi-tasking ability required to deal ...

support, with supervisory responsibilities within a Service Desk environment. Solid technical knowledge (Windows, Microsoft 365, Azure, Intune, Active Directory). Familiarity with ITIL or other best practice frameworks. A passion for delivering outstanding customer service. Ready to take the next step in your IT career? Apply now and help ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully ...

Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded ...

environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance. In return, you will ...

maintaining high service standards. Work productively to achieve and exceed SLAs, KPIs, and profitability targets. Essential Experience and Knowledge: Previous experience working on an ITIL-based service desk. Basic knowledge of Active Directory configuration and administration. Understanding of DNS. Basic router configuration and support experience (ideally Cisco, Draytek). Experience ...

ability of managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available Experience and knowledge of service management frameworks (ITIL - Incident, Problem, Change and SLAs). Demonstrable experience of producing and rapidly delivering minimum viable solutions, results focused with ability to prioritize the most impactful ...

maintaining high service standards Work productively to achieve and exceed SLAs, KPIs, and profitability targets Essential Experience & Knowledge Previous experience working on an ITIL-based service desk Basic knowledge of Active Directory configuration and administration Understanding of DNS Basic router configuration and support experience (ideally Cisco, Draytek) Experience with Windows ...

/XDR, and DLP (e.g., Splunk, Qualys, Defender, Purview, CrowdStrike) Windows Server, Active Directory, and Microsoft 365 security Relevant certifications (e.g., ISO, ISC2, ITIL, BCS, CompTIA) or a willingness to train for these certifications as part of your continuous professional development Strong communication, analytical thinking, and stakeholder engagement skills Familiarity ...

reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a On call Rota 1 in 4. May require overtime when required ...

helpdesk DESIRABLE BUT NOT ESSENTIAL Experience supporting web-based applications (ideally SKYVISITOR or similar platforms) Familiarity with HubSpot CRM/Service Hub Understanding of ITIL principles (incident, problem, and change management) Basic knowledge of APIs, integrations, or data handling Training Velocity apprenticeship training programmes are delivered virtually by our fully ...

experience building and enforcing technical standards, service governance, and quality frameworks. * Excellent communication, stakeholder management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. * Must have MSP - current or very recent (last 2 years) * MSP must ...

experience Terraform & automation mindset Kubernetes (EKS) knowledge CI/CD pipeline experience Solid infrastructure & networking fundamentals Experience working in agile environments Familiarity with ITIL frameworks Bonus if you've worked with: Landing Zone Accelerator (LZA) Identity Manager Enterprise multi-account AWS environments Why Join? Collaborative, supportive engineering culture Genuine investment ...

small IT projects and documentation Experience: Strong customer service skills Willingness to learn and develop Basic IT support experience (1st line) CompTIA A+/ITIL/Microsoft fundamentals (nice to have) A great step-up role for someone building their IT career. ...

Identify repeat issues, outages, or degradation • Coordinate escalations with Technicians and Engineers • Support downtime and change communications Service Management, Reporting and Process Improvement • Support ITIL-lite processes, i.e., Incident, Request, Problem, Knowledge • Maintain troubleshooting guides and technical FAQs Technical Administration • Assist with basic device configuration and setup • Support imaging ...

service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked extensively within a Service driven ITIL environment. Key Responsibilities: Support all server and desktop based operating systems and applications Strong experience with virtualisation tech such as VMware and Nutanix Experience with ...