Service Management Enterprise Architect
- Hiring Organisation
- Experis
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Contract, Work From Home
identifying gaps and documenting assumptions where appropriate. Define target architectures, transitional states, and roadmaps for service management capabilities, leveraging best practice technology frameworks (e.g. ITIL) Support teams in developing service taxonomies, support models, SLAs/OLAs, and service centric dependency maps. Cross Functional Stakeholder Engagement Lead or participate in workshops … SCCM/Intune, and network monitoring tools. Experience with enterprise integration mechanisms (APIs, ETL, middleware, event pipelines). Service Management Expertise Strong grounding in ITIL v4, operational process design, and Service Management maturity uplift. Experience designing support models (L1-L3), workflow integrations, and operational handoffs. Enterprise Architecture Skilled in creating ...