51 to 70 of 70 ITIL Jobs in the North West

resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient ...

Operational Alignment Analyse/document as-is and to-be processes in incident, problem, change, vulnerability, and access management. Ensure product changes align with ITIL-based service management while supporting Agile/DevSecOps delivery. Work with engineering/operations to make changes supportable, observable, and operationally viable. Benefits Realisation & Reporting … with Zero Trust, network security services, and control frameworks (no deep engineering required). Excellent stakeholder facilitation, analytical, and documentation skills. Working knowledge of ITIL processes and service management tools (e.g., ServiceNow). Preferred Qualifications/Desirable BCS Business Analysis certification (or equivalent). ITIL 4 Foundation (or higher). ...

Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised ...

have experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI Services Experience of having worked in an ITIL v3 or v4 Framework environment – ITIL Certification would be highly valued, as would Microsoft Certifications Apply NOW for immediate consideration. ...

Support Analyst or in a similar role. Strong knowledge of computer systems, networks, and software applications. Excellent troubleshooting and problem-solving skills. Familiarity with ITIL best practices is a plus. Strong communication and interpersonal skills. Customer-focused with a commitment to providing high-quality support. Preferred Skills: Experience with helpdesk … Support Analyst or in a similar role. Strong knowledge of computer systems, networks, and software applications. Excellent troubleshooting and problem-solving skills. Familiarity with ITIL best practices is a plus. Strong communication and interpersonal skills. Customer-focused with a commitment to providing high-quality support. Preferred Skills: Experience with helpdesk ...

Business Continuity and Disaster Recovery planning and testing Maintenance and enhancement of ISO 27001 security posture Acting as the senior technical escalation point Driving ITIL-aligned incident, change, asset, and identity management processes Leading vulnerability management, patching, and security awareness initiatives Managing third-party vendors and managed service providers Owning … enterprise networking (VPNs, VLANs, firewalls, port security) Proven Disaster Recovery and Business Continuity planning experience Solid understanding of ISO 27001, GDPR, and regulated environments ITIL-based incident and change management expertise Vendor and managed service provider oversight Strong troubleshooting capability with end-user and infrastructure issues Experience supporting SaaS/ ...

set.Communicates in a timely manner on any assigned actions, risks, issues and dependencies. Defines, documents and carries out service improvements within the Paragon network. ITIL – Foundation course completed, understands and follows ITIL practices and procedures Ability to work independently and as part of a team with excellent organisational and mentoring ...

Knowledge of Hyper-V and VMWare virtualisation - desirable Knowledge of Microsoft Office 365/Teams telelphony Experience using an IT ticketing system based around ITIL framework Knowledge of PC deployment via SCCM IT Security (Antivirus software/Spam/Phishing awareness etc...) Practical and Technical Knowledge Microsoft Windows operating systems … Active Directory/DNS/DHCP etc. Virtual environments (VMWare and Hyper V) desirable Understanding of ITIL best practises Aptitude for troubleshooting Proactively drives innovation and stays ahead of emerging technologies WHAT DO WE OFFER? Not only do we offer a competitive salary, we also offer a generous benefits package ...

registers and inventory systems. Support onboarding and offboarding processes. Documentation & continuous improvement: Log and manage support tickets accurately. Update internal knowledge base documentation. Follow ITIL-based service management practices. Participate in team meetings and training sessions. This role supports development of the following apprenticeship competencies: Knowledge: IT fundamentals (hardware, software … operating systems). Networking principles (TCP/IP, DNS, DHCP, LAN/WAN). Cybersecurity fundamentals. ITIL service management principles. Cloud technologies (Microsoft 365/Azure basics). Skills: Troubleshooting and problem resolution. Communication with technical and non-technical users. Supporting remote and on-site users. Maintaining system security ...

ensure contractual service obligations are met Experience Required Proven experience in a Service Manager or IT Service Delivery role Strong working knowledge of ITIL/ITSM frameworks Experience managing SLAs, OLAs and supplier performance Background in leading major incident management Ability to engage and influence senior stakeholders ITIL certification ...

system patching, upgrades, and routine maintenance Monitor platform performance, availability, and capacity Support Unix environments across VMware and cloud platforms (AWS, Azure, OCI) Follow ITIL-based change and incident management processes Help maintain documentation and configuration records Contribute to automation and continuous improvement initiatives Participate in an on-call rota … Working knowledge of Oracle Linux, including Ksplice Understanding of virtualisation, storage, and Unix networking Basic scripting skills (Bash, Python, or PowerShell) Experience working within ITIL-governed environments Strong problem-solving skills and a willingness to learn Good communication skills and a collaborative approach Preferred Skills Exposure to cloud platforms ...

regulatory requirements. What You'll Bring Experience in service transition, service management, or service operations within a tech-driven environment. Strong knowledge of ITIL and the service lifecycle. Confident stakeholder management and communication skills. Familiarity with Jira, Confluence, ServiceNow, and modern monitoring tools. ITIL certification preferred; Agile experience beneficial. ...

operate) Strong troubleshooting across multiple layers: Network Identity Endpoint Proxy SIEM/SOAR Hands-on automation experience (e.g., Ansible, Terraform, GitHub, Azure DevOps) Proven ITIL change leadership experience Major Incident Management (MIM) exposure Desirable Certifications CCNP/CCIE Zscaler Professional Fortinet NSE 4+ Splunk Admin/Enterprise Security ITIL ...

user impact; maintain dashboards for stakeholders. Must Have Skills & Experience 5+ years' BA experience in FSI/network/security programmes; proficient with ITIL practices and ServiceNow workflows. Strong data literacy and stakeholder facilitation; able to turn qualitative risk into measurable outcomes. Preferred Certifications BCS BA; ITIL 4 Foundation; vendor ...

writing and backlog hygiene. Comfortable with config/policy artefacts (firewall baselines, ISE/NAC policy, DDI plans, proxy/ZTNA, SIEM rules). ITIL change fluency; ServiceNow request/change models. Preferred Certifications PSPO/CSPO; ITIL 4 Foundation; vendor fundamentals in one or more stacks (Cisco/Zscaler ...

backlogs. Familiarity with configuration and policy artefacts such as firewall baselines, NAC policies, DDI plans, proxy/ZTNA, and SIEM rules. Working knowledge of ITIL change processes and ServiceNow request/change models. Preferred Certifications PSPO or CSPO ITIL 4 Foundation Vendor fundamentals across one or more technology stacks (e.g. ...

Strong exposure to suites such as SPM, ITSM, HRSD and IRM (ITOM beneficial) Solid understanding of configuration, integrations and platform governance Strong grounding in ITIL principles Delivery Leadership Experience leading enterprise-scale ServiceNow programmes Comfortable across Agile, Waterfall and Hybrid environments Strong risk management and governance capability Confident running workshops … complex, matrix-style environments helpful Exposure to bids, RFPs or proposition development advantageous Certifications (nice to have) ServiceNow accreditations (CSA and relevant module certs) ITIL, PMP or PRINCE2 Why this role stands out You'll be joining a high-performing ServiceNow practice with real momentum. There's strong leadership, genuine ...

monitor, and report on critical metrics including First Contact Resolution (FCR) , Mean Time to Resolve (MTTR) , and CSAT . Process Governance: Implement and refine ITIL-based processes for Incident, Request, and Problem Management. Knowledge Strategy: Oversee the creation and maintenance of a comprehensive Knowledge Base to drive user self-service … business. Who You Are The Coach: You have 3+ years of experience leading IT support teams and a passion for helping people grow. The ITIL Expert: You live and breathe service frameworks (ITIL v4 certification is highly preferred). The Communicator: You can translate 'server-speak' into plain English ...

Head of Infrastructure - £61,000 - £75,000 A Head of IT Infrastructure is required by our internationally renowned client, who are consistently ranked as one of the leaders in their sector both nationally and internationally. ...

Risk & Compliance Ensure solutions meet regulatory, risk, and audit requirements with automated evidence where possible Balance security posture, compliance obligations, and business enablement Embed ITIL-aligned practices without compromising engineering agility Collaboration & Ways of Working Operate within a product triad alongside Product Owners Act as a technical mentor and coach … SOAR integrations Strong understanding of Zero Trust Architecture and policy-based access control Proven DevSecOps, IaC, and CI/CD experience Solid grounding in ITIL, major incident management, and post-incident review practices Preferred Certifications CCNP/CCIE (Security or Enterprise) Vendor certifications (Zscaler, Fortinet, Palo Alto) Splunk Admin/ ...