51 to 75 of 109 ITIL Jobs in the North West

Improve release/change processes and lead production readiness across teams Coach a self-sufficient team and drive smarter monitoring and alerting What you’ll bring: Solid grasp of ITIL and modern service management Broad knowledge of IT and data systems (databases, APIs, cloud, networking) Experience in a regulated environment (e.g. finance or healthcare) Confident leadership of small teams — coaching More ❯

Improve release/change processes and lead production readiness across teams Coach a self-sufficient team and drive smarter monitoring and alerting What you’ll bring: Solid grasp of ITIL and modern service management Broad knowledge of IT and data systems (databases, APIs, cloud, networking) Experience in a regulated environment (e.g. finance or healthcare) Confident leadership of small teams — coaching More ❯

IT systems support. Specific technical and functional knowledge of Swift and associated Payment systems. Some technical knowledge of any of the other systems above is desirable. Solid experience of ITIL incident, problem and change management functions. Demonstrable experience of mentoring junior team members or leadership. If you are interested in this position and would like to learn more, please send More ❯

and Reporting. Proficient in use of delivery and collaboration tools (i.e. DevOps, SharePoint. MS Teams, Asana). Demonstrates the Guinness Behaviours. Desirable: Experience of cloud adoption projects. Experience of ITIL Principles & processes. Housing sector industry experience. Qualifications Essential: Professional qualification in Project Management PRINCE2, APM or similar. Educated to degree level or equivalent professional experience. If you’re interested in More ❯

functional projects implementing any changes as appropriate. Person Specification QUALIFICATIONS Essential Post Graduate qualification or equivalent or relevant experience. Desirable Degree or equivalent qualification in an IT related subject. ITIL Foundation Certificate. EXPERIENCE Essential Extensive technical background in an IT support role Multi-tasking ability required to deal with multiple incidents awaiting resolution. Strong knowledge of IT hardware and software. … Microsoft Windows 10 environment. Microsoft Office 365. Working knowledge of Microsoft Active Directory. Knowledge and understanding of SLAs & priorities. Incident Escalation and Queue Management. Managing a small technical team. ITIL Incident Management process. Good understanding of change management. Performance reporting. Demonstrable knowledge of service improvements and project management. Desirable Knowledge of the working practices of NHS Trusts. NHS Applications. Financial More ❯

and Intune device management principles and services. Experience of troubleshooting and performing root cause analysis and demonstrate working knowledge of change, incident and problem management principles working within the ITIL framework. The ability to clearly communicate technical detail to internal and external stakeholders effectively. You and your role You'll be working on the tools and platforms that keep our More ❯

to demonstrate equivalent knowledge, skills and experience. Relevant high level subject matter qualification (SQL Server) or equivalent knowledge, skills and experience. Evidence of continued professional development Desirable ILM Qualification ITIL Qualification Project Management Qualification (Prince 2, SCRUM, etc) Skills Essential Ability to coach and mentor staff to develop their technical skills and experience. Able to work on own initiative. Works More ❯

MS Project, Monday.com, Trello, Smartsheet). Knowledge & Skills Experience working in telecommunications/Managed Services. Familiarity with networking technologies (leased lines, broadband, MPLS, SIP, SD-WAN). Knowledge of ITIL and Service Transition processes. Strong communication, organisational, and problem-solving skills. Ability to manage multiple stakeholders and competing priorities effectively. Security Requirements Must be able to pass BPSS and any More ❯

MS Project, Monday.com, Trello, Smartsheet). Knowledge & Skills Experience working in telecommunications/Managed Services. Familiarity with networking technologies (leased lines, broadband, MPLS, SIP, SD-WAN). Knowledge of ITIL and Service Transition processes. Strong communication, organisational, and problem-solving skills. Ability to manage multiple stakeholders and competing priorities effectively. Security Requirements Must be able to pass BPSS and any More ❯

MS Project, Monday.com, Trello, Smartsheet). Knowledge & Skills Experience working in telecommunications/Managed Services. Familiarity with networking technologies (leased lines, broadband, MPLS, SIP, SD-WAN). Knowledge of ITIL and Service Transition processes. Strong communication, organisational, and problem-solving skills. Ability to manage multiple stakeholders and competing priorities effectively. Security Requirements Must be able to pass BPSS and any More ❯

changes in software licensing models, contract law, and industry best practices. What you'll need to succeed A relevant degree in Information Technology or similar, or equivalent work experience, ITIL 3 or 4 qualification, Proven experience in IT contract management, software licensing, or IT asset management. Strong understanding of software licensing models (e.g., Microsoft, Adobe, Oracle). Excellent analytical, organisational More ❯

code. Hands-on experience with tools and technologies such as AWS, Terraform, Ansible, CI/CD pipelines, Kubernetes, GitHub. Knowledge of managed services and post-implementation support. Familiarity with ITIL frameworks and Agile delivery. A background in infrastructure and networking (a plus). More ❯

RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

amended from time to time. What we're looking for: Qualified to degree level or time served experience. CISA, CRISC or similar professional qualifications but training will be provided ITIL, COBIT, SOX knowledge - Desirable 2-3 years of experience working within an IT control testing programme Experience working in an external audit team within a Big 4 or similar corporate More ❯

stakeholders Clear and concise reporting of progress, risks, and issues to senior management. Ability to break down large challenges into actionable deliverables. Familiarity with frameworks such as Prince2, MSP, ITIL, and task management tools like JIRA. Personal Attributes: Exceptional communication skills. Technical curiosity and commercial awareness. Self-motivated with a positive, flexible attitude. Strong planning, prioritisation, and problem-solving skills. More ❯

technical teams to ensure smooth service delivery. What we’re looking for: Experience in Incident Management and exposure to Problem/Change (or vice versa). Solid understanding of ITIL/ITSM . Background in an ISP/connectivity provider ideal, MSPs also considered. Excellent communicator, organised and calm under pressure. Why apply? Join a high-growth fibre & connectivity provider More ❯

enterprise architects Familiarity with SAP Activate , Solution Manager , ARIS/Signavio , and hybrid/agile delivery models ?? Desirable Qualifications SAP S/4HANA certification (Finance, Logistics, or Architecture) TOGAF, ITIL, or Cloud (AWS/Azure) certifications a plus Ready to help shape what great looks like in enterprise SAP delivery? Apply now to find out more. More ❯

aligned to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process. Align More ❯

on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to … oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and/ More ❯

maintenance and systems management. Be responsible for meeting IT Service Desk SLA's and achieving KPI's Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials. Ensure that company policies are implemented, review and maintain procedures and ensure necessary tracking information is captured. Lead and manage the IT team Comprising of Senior IT More ❯

WBS, CPM, metadata configuration, workflows). Experience managing databases (Oracle, SQL Server), integrations (APIs, PowerShell), and middleware. Proficiency with ProjectWise infrastructure, environments, workflows, and Deliverables Management tools. Familiarity with ITIL frameworks and Service Desk ticketing systems. Strong documentation and communication skills with the ability to train diverse user communities. Eligible to qualify for UK secret clearance. Preferred Qualifications: Experience with More ❯

a growth environment. Experienced in managing teams of 5-20 across geographically dispersed locations. Comfortable engaging directly with customers, supporting RFP/RFI responses, and handling escalations. Familiar with ITIL Service Management, ISO 9001, ISO 27001. Excellent communicator, able to translate technical complexity for non-technical stakeholders. More ❯

ll have: Knowledge & experience of using service desk & CRM tools, including Service Now, Salesforce and IT systems/applications. Experience in using service management tools, with an understanding of ITIL framework and broad knowledge of IT systems and networks. A strong customer obsessed ethos and passion for delivering exceptional customer service. The ability to collaborate and work within a customer More ❯

Critical Expertise: Azure cloud architecture and services Cloud networking, virtual machines (VMs), and server management SQL Server and database optimization PowerApps and Power Platform Vulnerability remediation ISO standards and ITIL best practices Preferred Experience: Dynamics 365 & Dataverse Project Management methodologies (Agile, Scrum) DevOps principles and CI/CD pipeline integration Equal Opportunity Employer At WTW, we believe difference makes us More ❯

in large organisational transitions. Familiarity with SAFe (preferred) or TOGAF frameworks. Desirable Skills & Experience BCS Practitioner Certification in Enterprise and Solution Architecture. SAFe 6.0 certification (other versions considered). ITIL V3/V4 certification. Experience in DevOps practices, sprint planning, and backlog management. Experience in utilities or telecoms sectors. Key Relationships Operations and delivery teams IT transition leadership Enterprise Architecture More ❯