101 to 125 of 222 Customer Experience Jobs in the North of England

is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United … and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and … external customers. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role More ❯

setting the vision/strategy, hiring and developing the best Product Managers in the industry and overseeing the development of multiple innovative software products to create an industry-leading customer experience that will delight our customers around the world and drive our operational excellence. Responsibilities Define and execute a long-term, data-driven strategy aligned with business goals. … Establish customer-centric KPIs and implement closed-loop mechanisms for monitoring and reporting. Partner with global technology leaders to build innovative software solutions that enhance customer experience and drive competitive advantage. Hire, mentor, and lead a high-performing, large-scale Product Management organization. Represent the customer voice in Maersk senior executive forums. Champion innovation and digital … transformation within the Logistics and Services industry. What You Bring MBA or MS from a globally recognized institution. 15+ years of experience leading Product Management in global technology organizations, with a strong track record of delivering products in agile, outcome-focused environments. Expertise in managing complex data ecosystems, including data standardization and integration across sources. Proven ability to attract More ❯

be your next big move. Join a high-impact team that sits at the centre of a transformation agenda - blending cutting-edge AI/ML technologies with large-scale customer solutions in a vibrant and fast-paced environment. This isn't just another technical role - it's an opportunity to take ownership as a Lead Architect (AI/ML … how millions of customers interact with digital services through conversational AI. What you'll be doing: Lead the design and development of scalable, secure AI-powered solutions that enhance customer experiences. Collaborate with engineers, data scientists, and business leaders to deliver impactful products. Shape technical strategy, selecting the right tools and platforms to drive value. Guide architectural decision-making … with a focus on performance, risk, and resiliency. Champion best practices in solution design, governance, and ethical AI use. What we're looking for: Experience leading complex solution architecture for AI/ML initiatives, ideally in enterprise settings. Strong communication skills with both technical and non-technical stakeholders. Expertise in scalable cloud solutions, particularly AWS, and a solid grasp More ❯

be your next big move. Join a high-impact team that sits at the centre of a transformation agenda - blending cutting-edge AI/ML technologies with large-scale customer solutions in a vibrant and fast-paced environment. This isn't just another technical role - it's an opportunity to take ownership as a Lead Architect (AI/ML … how millions of customers interact with digital services through conversational AI. What you'll be doing: Lead the design and development of scalable, secure AI-powered solutions that enhance customer experiences. Collaborate with engineers, data scientists, and business leaders to deliver impactful products. Shape technical strategy, selecting the right tools and platforms to drive value. Guide architectural decision-making … with a focus on performance, risk, and resiliency. Champion best practices in solution design, governance, and ethical AI use. What we're looking for: Experience leading complex solution architecture for AI/ML initiatives, ideally in enterprise settings. Strong communication skills with both technical and non-technical stakeholders. Expertise in scalable cloud solutions, particularly AWS, and a solid grasp More ❯

resources used by the team to deliver a new and innovative approach to how our colleagues use the web. The right person for the role must be passionate about customer experience, have a positive attitude with the ability to take on complex problems and implement solutions, and collaborate across the Group, engaging at both a technical and non … technical level, to deliver value. As a Senior Infrastructure Engineer, you will: Work closely with the Senior Technical Application Specialist, Product Owner, and Customer Journey Managers to deliver in line with the product backlog and strategy. Identify shortcomings in the current web access product, suggesting improvements and changes to existing business practices, while also designing and delivering strategic work … packages aligned to industry. Explore incidents, issues and customer needs to establish potential causes, related issues and barriers, suggesting improvements to the customer experience along the way. Provide input into IT Security policies and develop underlying processes and procedures to monitor their area of responsibility within the organisation. Grow your own capabilities by pursuing and investing in More ❯

a range of partnership and lifestyle discounts. Purpose: The Senior People Services Manager (12 Month FTC) plays a critical role in shaping and delivering a best-in-class employee experience across City Football Group (CFG). Leading our global People Services team, this role ensures that employees receive responsive, high-quality support throughout their journey with CFG - from onboarding … of all strategic and functional initiatives by maintaining a clear programme roadmap, leveraging tools for transparency, and holding regular stakeholder meetings to capture requirements and manage risks. 2. People Experience Development: Own the programme of people experience development, helping to define our people experience roadmap. Lead on the development of consistent people experience journeys, acting as … a project manager. Guide other members of the People Team in the build of people experience journeys to drive consistency in approach 3. Best-Practice Customer Experience: Delivery of People Services solutions across the Group, ensuring that service delivery is customer-focused, efficient, and measurable from small queries to significant moments that matter. Continuously measure People More ❯

opportunity for you to assume a leadership position in a rapidly evolving and leading-edge domain. What You'll Do Design, build, and maintain a highly performant and resilient customer-facing client solution Contribute to the design of systems and provide technical leadership for projects with increasing complexity Review functional and technical requirements to identify gaps, and limitations, propose … practices. Assist and mentor junior members of the team, actively contributing to their professional development Value continuous improvement, challenging the prevailing status quo What You'll Bring 5+ years' experience in software engineering A passion for coaching, mentoring and empowering your team Ideally experience in macOS development but iOS, C++, Objective-C or Swift experience is sufficient … Solid Understanding of modern design patterns Experience working on an Agile team in a continuous integration and development environment Experience with full lifecycle of development, including product release in an agile environment. Automated testing experience Nice To Have Hands-on experience with macOS low level programming Qt framework GitHub Actions workflows, or Azure Pipelines Ruby Analysing More ❯

across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The company's infrastructure consists of various custom built and off-the-shelf applications … Drive innovation and automation within Data Center Operations. Challenge the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience. Management of large-scale events in the Datacenters (crisis situations: thermal or power events, networking issues, etc.) Manage Vendor performance. Ensure Data Centers are compliant with all relevant … security policies and procedures. BASIC QUALIFICATIONS Extensive experience in IT Infrastructure environment or Data Centers or a in manufacturing domain (e.g., aircraft, automobiles, consumer electronics, heavy machinery, list not exhaustive) or military experience and several years of direct people management experience. Solid data mining, analytical skills, as well as In-depth knowledge and experience of change and More ❯

Contract: Permanent, Full-Time Salary: Competitive Includes: Global Travel where needed, occasional but with potential to be up to 50% of time Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we’ve rapidly grown to serve over 400 business partners across 75+ countries, with … a presence in 12 global offices. Our dynamic, AI-driven widget integrates seamlessly into online booking and sales platforms, providing customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs. At Protect Group, innovation is at our core — we continuously seek new ideas and technologies to stay ahead in today’s fast-changing market. As a … training activities, attendance, and results in compliance with regulatory and organizational standards. · Stay informed on industry trends, learning technologies, and best practices in adult education. Qualifications: · 5+ years of experience in training and development, ideally across multiple industries. · Strong knowledge of instructional design methodologies and adult learning principles. · Excellent communication, presentation, and leadership skills. · Strong analytical skills to assess More ❯

Patient Services Manager Norths Staffs Administration Fixed Term Full Time Up to £32,000 depending on experience 37.5 hours per week Nuffield Health is the UK's largest Healthcare Charity. From our innovative healthcare and leisure facilities to our community access programmes, we're committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment … with colleagues across the hospital including clinical teams. You'll bring excellent organisational and analytical skills, paired with strong communication and interpersonal abilities that support effective team leadership. With experience in patient management systems, databases, and Excel, you'll be confident assessing current processes and driving continuous improvement. Your background in customer-focused environments and implementing new software … to deadlines within agreed working practices and procedures, in line with current GDPR requirements. To monitor and make improvements where necessary to ensure our patients continue to receive excellent customer experience across the hospital. Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a More ❯

robust test automation and hands-on development across the full technology stack. If you’re energised by the thrill of crafting solid code, and want to help shape our customer experience from back-end database to front-end browser - we’d love to hear from you! Be the Quality Champion at Victorian Plumbing! At Victorian Plumbing, our mission … Continuous Improvement: Identify, document, and track quality issues while championing best practices in testing and development. Data-Driven Mindset: Analyse test results and use metrics to advocate for smart, customer-centric development. Responsibilities Develop and execute manual test cases for web applications, APIs, and backend services Create, deploy and monitor releases in CI/CD pipelines for all our … TDD/BDD practices, helping embed quality into the codebase from the start Propose and implement improvements to our engineering and test processes, staying ahead of technology trends Skills & Experience Proven experience testing full stack web applications (frontend frameworks such as React, Angular, or Vue; backend languages like Node.js, Java, or Python; databases such as MySQL, COSMOS, SQL More ❯

live at the intersection of sales and technology. Using your technical background as a foundation, you'll help prospective clients understand the gains and benefits that modern, cloud-based customer experiences can deliver. Some opportunities will be formal procurement processes, and some will be driven by "art of the possible" demo-style sessions to enthuse, excite, and engage prospective … sit in call queues for two hours, all while being told, "your call is important to us." Customers deserve and demand better, so our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow! Client Range We work with a huge range of clients, from enterprise heavyweights across retail, travel, utilities, and multinational BPOs. … real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you'll own the early customer conversations. This includes: Designing and delivering modern, engaging sales presentations and demos Responding to RFIs and RFPs Scoping integrations, custom flows, and validating integrations Meeting new and existing clients More ❯

from multiple sources to develop strategic oversight and articulate the impact on future network, asset and service development requirements Guide your team in obtaining intelligence for this analysis through customer insights, stakeholder aspirations, current and future third-party development pressures and network performance data in conjunction with identifying and understanding our asset needs, safety commitments and risks. Ensure plans … targets. Lead, directly and indirectly, the ongoing engagement with internal and external stakeholders in needs identification and forward planning processes, ensuring proposed activities and investments contribute to improving the customer experience, safety performance and overall network performance in the region. Act as ambassador to ensure the Regions network requirements are considered and reflected in the development of the … Roads Investment Strategy for Strategic Network Studies (which may develop into major scheme interventions), Route Optimisation Packages, and Improving Network Performance & Safety Regional Small Scheme Packages. About you. Extensive experience of creating strategies and developing business and operational plans Strong commercial and financial acumen Excellent stakeholder management and communication skills Knowledge of relevant legislative and regulatory frameworks About us. More ❯

from multiple sources to develop strategic oversight and articulate the impact on future network, asset and service development requirements Guide your team in obtaining intelligence for this analysis through customer insights, stakeholder aspirations, current and future third-party development pressures and network performance data in conjunction with identifying and understanding our asset needs, safety commitments and risks. Ensure plans … targets. Lead, directly and indirectly, the ongoing engagement with internal and external stakeholders in needs identification and forward planning processes, ensuring proposed activities and investments contribute to improving the customer experience, safety performance and overall network performance in the region. Act as ambassador to ensure the Regions network requirements are considered and reflected in the development of the … Roads Investment Strategy for Strategic Network Studies (which may develop into major scheme interventions), Route Optimisation Packages, and Improving Network Performance & Safety Regional Small Scheme Packages. About you. Extensive experience of creating strategies and developing business and operational plans Strong commercial and financial acumen Excellent stakeholder management and communication skills Knowledge of relevant legislative and regulatory frameworks About us. More ❯

in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It … critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up … some 5B predictions. As part of the Data Science and Machine Learning (AI/ML) team you will be exposed to real-world challenges such as: dynamic pricing, predicting customer intents in real time, ranking search results to maximize lifetime value, classifying and deep learning content and personalization signals from unstructured data such as images and text, making personalized More ❯

results in a fast-paced environment. Key Responsibilities Oversees the daily trading and performance of all eCommerce websites Delivers against key commercial KPIs including revenue, conversion rate, AOV, and customer experience Owns the trading calendar and seasonal promotional planning Utilises tools such as GA4 and Shopify Analytics to make insight-driven decisions Enhances the onsite journey, focusing on … with Shopify Plus, including replatforming or site rebuilds Familiarity with CRM tools such as Klaviyo, Hubspot, or Salesforce Data-literate, commercially focused, and confident with GA4 and Excel ERP experience (e.g. Brightpearl or Netsuite) is desirable but not essential Proven leadership experience with the ability to coach and develop team members Excellent stakeholder management and ability to coordinate More ❯

central role in shaping how we build, scale, and operate our platforms - balancing innovation, resilience, and business outcomes AND combining software engineering, DevOps, and platform thinking to deliver exceptional customer experiences at scale. WHAT EXPERIENCE WILL YOU OFFER? Proven experience leading large-scale engineering teams (100+) in high-growth, product-led organisations. Deep knowledge of software development … languages, cloud platforms (AWS preferred), DevOps/SRE, CICD, TDD. Experience and/or interest in emerging AI/Data Science & Automation solutions Exceptional people leadership: you build empowered, high-trust teams with a strong engineering culture. Track record of delivering large-scale digital transformation in complex, fast-paced environments. Strong partner to Product and Commercial teams - you understand … future of our platforms, teams, and technology. The scale to make an impact - and the agility to do it fast. A strong leadership team that values autonomy, creativity, and customer-first thinking. Flexible hybrid working, a supportive culture, and significant investment in technology and people. Interested? Let's build something extraordinary. Apply now or reach out for a confidential More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯