101 to 122 of 122 Customer Experience Jobs in the North of England

offering development. Learning & Development – Training to support your career development and the skills demand within the company, certifications etc. Your Profile You will bring experience in transforming business through technology and transforming the way clients operate. You are a strategic thinker with the ability to connect cloud technologies … business outcomes and value collaboration and stakeholder engagement. Your background may include expertise in areas such as Proven experience in shaping and delivering cloud adoption strategies and transformation roadmaps that align with client business objectives. Demonstrated success in leading cloud transformation initiatives, guiding clients through migration journeys with ...

fast-paced, innovative environment? I'm hiring an experienced Technical Team Lead to join a forward-thinking company that's transforming the way customer experience. This is your chance to work on cutting-edge technologies, solve complex problems and drive meaningful change in a collaborative and supportive culture. About … engineers, balancing hands-on technical leadership with people management and delivery excellence. You'll partner closely with Product and Design teams to solve real customer problems while continuously improving how software is built, shipped, and operated. This is a player-coach role , where you'll remain technically credible while ...

core values, which shape how we work and how we support our colleagues every day: Passion – Trailblazing our love of golf, retail, and the customer experience. Respect – Valuing everyone, every day. Integrity – Acting with honesty, transparency, and accountability. Drive – Aiming for excellence in everything we do. Expertise – Sharing knowledge … liaise with third-party suppliers where required. Support wider IT team activities as needed to ensure business continuity. What We're Looking For Experience supporting and analysing business-critical systems in an IT environment. Strong understanding of system and regression testing methodologies. Proven ability to diagnose and resolve complex ...

also encompassing JavaScript and modern SPA (Vue.Js/Typescript/CSS3). The main responsibilities will be to help design and develop new customer facing applications and components, or enhancements to existing code, based on business and project requirements using Vue.Js/Typescript/CSS3 in line with … encouraging frequent releases into our container-based cluster management system and Cloud based resources. Knowledge of SQL/T-SQL is beneficial alongside working experience of NoSQL and modern event driven and microservice architectures. Our Software Engineers don't just write code but take an active role in feature ...

nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable, resilient, commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments … scalable, commercially sound, and aligned to wider business objectives. Lead and develop service desk, service delivery, and engineering leadership teams, fostering a high‐performance, customer‐centric culture across all service functions. Hold full accountability for 24×7 managed service operations across UK and near‐shore teams, ensuring resilience, coverage ...

enhancing the e-commerce shopping experience. This role is paying up to £45,000 and is on site 5 days a week Skills and Experience: 3+ years of experience in UX design for e-commerce platforms or digital products. Proficiency in user-centred design methodologies and the ability … with a portfolio highlighting standout design projects. Familiarity with web analytics tools (e.g., GA, Pendo, Hotjar) and an understanding of e-commerce user behaviour. Experience with A/B testing concepts and an openness to collaborate with CRO specialists. Agile workflow experience, focused on iterative design and collaboration ...

team Have input into how solutions are developed and delivered using knowledge and expertise to help deliver the best possible outcome for the customer Carry out testing across a wide range of processes and systems - including UI, API, back office (workflow) processes, 3rd party systems and integrations between … Agile working practices and ability to apply its practice Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Competence, knowledge and skill Full understanding of the testing lifecycle ...

backend services that support our connected IoT devices-managing secure device communication, high-volume data ingress, and the APIs that power our applications and customer experiences. This role is ideal for an engineer passionate about building scalable systems that bridge the physical and digital worlds. More about the role … design reviews, code reviews, and cross-functional roadmap planning. Collaborate closely with product, firmware/embedded teams, and data engineering. Qualifications Required Skills & Experience Backend or platform engineering experience, ideally with IoT or distributed systems. Strong expertise in AWS , especially AWS IoT Core , Lambda, DynamoDB, Kinesis ...

market leader in its space and is investing heavily in its product and marketing functions. With ambitious plans for gamification, personalisation, and AI-driven customer experiences, this is an exciting time to join. The Role The company is looking for a Product Manager to own the execution … success criteria, and KPIs for each initiative Contribute insight and recommendations to roadmap planning Requirements 5+ years delivering digital product initiatives end-to-end Experience running A/B tests and using data to drive decisions Data fluency: comfortable with funnels, cohorts, and SQL-backed dashboards (BigQuery, Metabase ...

considering We’re looking for a ServiceNow Developer who’s excited to grow their career and make a meaningful impact by enhancing customer platforms and experiences. This role blends project work with foundational activities, and you’ll collaborate closely with our internal technology teams and Automation Development team. … flows. Collaborate with stakeholders to understand needs and translate them into effective technical solutions. Implement and configure ServiceNow Virtual Agent to enhance customer experience. Integrate RPA tools with ServiceNow to automate repetitive tasks and improve workflow efficiency. Monitor and optimize platform performance to ensure reliability and responsiveness. ...

that all-important first point of contact for potential clients, you’ll identify new sales opportunities, pitch Aptean’s products, and build lasting customer relationships. Key Responsibilities: Generate, qualify, and develop new business opportunities in defined target markets for specific Aptean product lines. This role will primarily use outbound … Ability to speak knowledgably to senior management and articulate a clear benefit case. The role might require up to 40% of travelling. About you: Experience working with B2B software solutions. Outbound lead generation/business development experience is strongly preferred. Experience with sales tools including SalesLoft, ZoomInfo ...

play a key role in helping us deliver for our members and colleagues by ensuring we have the right resources in place to meet customer demand across our Customer Division. Role can be based at either our Leeds head office or Newcastle-upon-Tyne, Cobalt Business Park … make a difference Our Planning Optimisation Analyst is responsible for creating and maintaining workload volume forecasts and modelling colleague resource requirements across customer-facing teams. This includes analysing volumes such as new mortgage and savings account openings and translating insights into practical, actionable workforce resource plans. You'll work ...

play a key role in helping us deliver for our members and colleagues by ensuring we have the right resources in place to meet customer demand across our Customer Division. Role can be based at either our Leeds head office or Newcastle-upon-Tyne, Cobalt Business Park … make a difference Our Planning Optimisation Analyst is responsible for creating and maintaining workload volume forecasts and modelling colleague resource requirements across customer-facing teams. This includes analysing volumes such as new mortgage and savings account openings and translating insights into practical, actionable workforce resource plans. You'll work ...

Month Fixed-Term Contract Salary - 60k plus excellent benefits listed below Were seeking an experienced eCommerce Product Manager to join a Digital & Brand Experience team based near Blackpool & Preston in Lytham St Annes, on a maternity cover contract. Youll take ownership of ecommerce platforms, lead a small team … enhance the online customer experience. The Role Youll define and deliver the product roadmap, improve customer journeys, and ensure platform performance and stability while working with internal teams and external partners. Key Responsibilities Own and deliver the ecommerce roadmap Lead features from concept to launch Prioritise backlog (e.g. ...

2.2 AA standards. Foster a Discovery Culture Encourage rapid experimentation, user engagement, and continuous learning. About You Youre a passionate, discovery-led designer with experience in regulated environments and a strong foundation in UX. You bring: Solid experience in UX and product design, with exposure to service design … user research, content design, or strategy. Hands-on experience designing for native mobile apps (iOS and/or Android), with a deep understanding of platform guidelines and mobile UX best practices. A collaborative mindset and the ability to work cross-functionally to deliver innovative solutions. A strong grasp ...

Training to support your career development and the skills demand within the company, certifications etc. Your Profile You will bring many of the following: Experience in intelligent, connected products and emerging technologies, with a desire to work across areas such as IoT, data, cloud, AI, connectivity, software or digital … engineering Understanding of how connected products and digital services create business value, whether through new revenue streams, improved operations or better customer experiences Ability to work effectively in a matrixed organisation, collaborating across strategy, design, engineering and industry teams to deliver solutions Curiosity about market and technology trends, with ...

driven organisation where innovation, people, and progress sit at the heart of everything we do. We’re passionate about technology, obsessed with delivering exceptional customer experiences, and proud to be pioneers in AV and IT solutions for over 30 years. If you thrive in a buzzing sales environment … upsell and cross sell opportunities Managing the full sales cycle from initial enquiry to contract renewal Working closely with internal teams to deliver seamless customer experiences Providing expert advice on products, services, and industry trends Troubleshooting issues and ensuring exceptional post sales support Tracking performance metrics and forecasting future ...

campaigns before deployment Act as the primary technical contact for assigned clients What You’ll Bring 5+ years’ hands-on CCaaS experience (Five9 strongly preferred) Strong understanding of outbound dialling logic, pacing and campaign optimisation Experience troubleshooting telephony, routing and agent configuration Knowledge of TCPA, caller ID branding … will consider applications from candidates with comparable skills using one of the following similar tools: Genesys, MaxContact, Connex AI/Connex One, 8x8, NICE CX, RingCentral, Talk Desk, and Dialpad. This role is being exclusively managed by Tim Campion at CCP. If you have the required experience and would ...

client is seeking a Lead Audio Visual Technician to join their talented team and play a pivotal role in delivering AV installations that transform customer experiences across the UK. About the Role As Lead AV Technician, you'll be responsible for overseeing and carrying out installations of audio-visual … SLAs for key clients Assist with sourcing, vetting, and onboarding local installation engineers What the Client is Looking For: A minimum of 3 years' experience installing AV hardware Comfortable working on-site in a client-facing capacity Strong understanding of AV technologies including LCD/LED displays, video conferencing ...

client is seeking a Lead Audio Visual Technician to join their talented team and play a pivotal role in delivering AV installations that transform customer experiences across the UK. About the Role As Lead AV Technician, you'll be responsible for overseeing and carrying out installations of audio-visual … SLAs for key clients Assist with sourcing, vetting, and onboarding local installation engineers What the Client is Looking For: A minimum of 3 years' experience installing AV hardware Comfortable working on-site in a client-facing capacity Strong understanding of AV technologies including LCD/LED displays, video conferencing ...

client is seeking a Lead Audio Visual Technician to join their talented team and play a pivotal role in delivering AV installations that transform customer experiences across the UK. About the Role As Lead AV Technician, you'll be responsible for overseeing and carrying out installations of audio-visual … SLAs for key clients Assist with sourcing, vetting, and onboarding local installation engineers What the Client is Looking For: A minimum of 3 years' experience installing AV hardware Comfortable working on-site in a client-facing capacity Strong understanding of AV technologies including LCD/LED displays, video conferencing ...

purpose is to deliver high-quality end-user and infrastructure support, ensuring agreed service levels are met or exceeded, while continuously improving services and customer experience. Key Responsibilities Deliver and support IT infrastructure and end-user services in line with agreed service levels. Support continuous service improvement, embedding customer ...