101 to 125 of 129 Customer Experience Jobs in the North of England

dynamic IT Services team. You’ll manage and mentor a team of first line Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. You’ll act as the escalation point for complex technical issues, drive process improvements and help shape the future of our IT support services. … support and troubleshoot hardware/software problems. Implement SLAs and process improvements to optimise service delivery. Build strong relationships with stakeholders and champion customer service excellence. What We’re Looking For Excellent communication and interpersonal skills. Strong organisational ability and a proactive approach. Proven experience in IT support ...

dynamic and motivated E-Commerce Specialist to join its Marketing team. The company designs, manufactures, installs, and services technical equipment for a wide customer base and is continuing to invest in digital growth. This role would particularly suit an IT or Marketing graduate, or an Ecommerce Associate/Specialist … technically adept, digitally literate, and eager to develop hands-on experience across eCommerce platforms, digital marketing, analytics, and CRM systems. We are looking for a proactive and technically capable Magento 2 eCommerce Specialist to manage, optimise, and continuously improve our online store. The position combines technical troubleshooting, digital marketing ...

Scientist – Partnership Optimisation Location: Leeds (Hybrid) Contract: Full-time About Protect Group Protect Group, established in 2016, is an innovative global technology leader enhancing customer experiences and revenue opportunities for businesses through AI-driven solutions. With over 400 partners across 75+ countries, we provide an intuitive widget that seamlessly … integrates with online sales platforms, dramatically improving customer satisfaction and boosting ancillary revenue through our core Refund Protection product. Our culture is defined by ambition, innovation, and excellence. Our Protect People embody these values, making a significant impact across sectors including Travel, OTAs, Hospitality, Transportation, and Ticketing . Role ...

conversion flows, monetization funnel, retention drivers, product-driven churn. Cross-functional Collaboration: work closely with the CEO, Finance, Engineering, Brand, Marketing, HR, and CX teams (via CXO). Innovation & Transformation: redesign product logic, improve transparency, optimize matching algorithms, elevate UX/UI, and introduce new monetization models. Scalability: ensure that … 50+ brands. We expect from you: 7–12+ years in product leadership roles (Product Director, CPO). Proven ownership of P&L and experience driving significant profit growth. Strong background in consumer tech, mobile apps, subscription models, dating, entertainment, fintech, or social platforms. Experience leading multi-level product ...

conversion flows, monetization funnel, retention drivers, product-driven churn. Cross-functional Collaboration: work closely with the CEO, Finance, Engineering, Brand, Marketing, HR, and CX teams (via CXO). Innovation & Transformation: redesign product logic, improve transparency, optimize matching algorithms, elevate UX/UI, and introduce new monetization models. Scalability: ensure that … 50+ brands. We expect from you: 7–12+ years in product leadership roles (Product Director, CPO). Proven ownership of P&L and experience driving significant profit growth. Strong background in consumer tech, mobile apps, subscription models, dating, entertainment, fintech, or social platforms. Experience leading multi-level product ...

industrial or manufacturing environment. Working alongside external sales engineers, production and engineering teams, youll provide timely, accurate and commercially aware support that ensures excellent customer experience. Key Responsibilities Handle incoming inquiries from customers and salespeople, providing technical guidance and product support. Interpret customer requirements to recommend suitable electrical … electromechanical solutions. Support the preparation, follow-up and clarification of technical quotations. Assist external sales engineers by resolving customer issues and supplying supporting documentation. Build strong technical understanding of the companys product range and applications. Maintain accurate customer records, quotes, and communication logs using CRM/ERP systems. ...

insurance provider specialising in complex and non-standard home risks. Their model blends advanced AI capability with digital platforms to deliver a faster, smarter customer experience. You would be one of the first hires into this team, joining at a genuinely pivotal moment THE ROLE As a Lead … engineering patterns and strategy. Work closely with engineering, ML Ops and data teams to bring models and prototypes into stable, scalable production. SKILLS AND EXPERIENCE The successful Lead AI Engineer will have the following skills and experience: Strong commercial experience in AI engineering, ML engineering, data engineering ...

dashboards and reports, enabling them to self-serve quality data and analytics to complete their daily tasks effectively, using the data to deliver improved customer experiences. What you ll do Transforming a wide variety of complex data sources into clear and easy to digest reports and visual dashboards. Provide … faster and improved customer and business reporting through continuous improvement. Engage with the right people across the business, to deliver the right results through collaboration and insights sharing. Using your commercial and data insights to support business wide projects, as well as offering commentary on performance, identifying trends, root ...

thriving Content Design Team. Our purpose isto ensure that every single item of content is operating to our high standards and meeting customer needs. Were at a very exciting place in our digital transformation journey and this role will give you a brilliant opportunity to be part of it. … practise as well as delivering change. You'll work in a squad with various other roles depending on the project e.g. Product Owners, User Experience Designers, Business Analysts, and User Researchers. About you Please note this is not a graphic design, marketing, copywriting, or learning/teaching role. ...

play a key role in shaping our e-commerce platform. This role is suited to someone who combines strong technical expertise with proven leadership experience, and who enjoys mentoring others, driving best practice, and delivering high-quality solutions in a collaborative Agile environment. You will take ownership of complex … integrations, including REST and GraphQL APIs. Drive front-end development using React (JavaScript/TypeScript), consuming Magento GraphQL endpoints to deliver high-quality customer experiences. Own technical solutions from concept through to production, ensuring quality, performance, and maintainability. Provide technical leadership through code reviews, architecture discussions, and best-practice ...

lead growth across all digital channels. You’ll own the strategy for the website and marketplaces, driving traffic, boosting sales, and delivering an exceptional customer experience. In this role, you’ll partner with the wider team to plan product launches, run promotions, and optimise the customer journey. … analytics to spot opportunities, monitor performance, and implement improvements that directly impact revenue. We’re looking for someone with senior eCommerce or digital trading experience, ideally in multi-channel environments. You’re a strategic thinker who thrives on execution, leads teams effectively, and turns insights into results. This role ...

Hybrid - Newcastle or Erskine Due to the customer requirements successful applicants must be eligible for UK Security Clearance. At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, its something we strive towards constantly through our work. Every day we deliver mission critical … in : Cisco Routing and switching minimum CCNP, inc. 8200/8300 routers, Nexus N7K/N9K Equivalent level in:Aruba switching AOS-S & CX, on Aruba 2930, 6300, 8300, 8400 CX10K platforms Palo Alto Firewalls, PAN-OS 10.x VPN Technologies on Cisco, Palo Alto plus Cloud platforms AWS/ ...

Service team, you will be responsible for delivering high-quality support across various IT systems and services. Your aim is to enhance customer experiences by resolving incidents, fulfilling service requests, and supporting IT operations both remotely and onsite. This role is the first contact for all IT-related queries … colleagues across various services, products, and platforms. Act proactively and reactively to meet performance targets, ensuring timely and effective resolutions. Take ownership of customer issues and ensure a full focus on delivering an exceptional IT customer experience. This includes actively listening to customer concerns, providing timely ...

performing system installations, updates, and maintenance procedures. Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As a successful candidate you will possess proven experience in an IT Support role and a degree in IT or a CompTIA certificate or similar would be beneficial together with excellent communication, interpersonal ...

Circa £90,000, with flexibility for exceptional candidates About the Role Our client is a high growth, mission led business transforming the way customers experience car finance through a blend of smart digital tools and human expertise. With a strong reputation for customer service and a culture recognised … accountability Establish a strong operating rhythm for planning, tracking and review Own delivery challenges end to end, solving problems rather than escalating them Experience and Attributes This role would suit someone with proven experience owning delivery across multiple teams, missions or workstreams. You may have a background ...

team on a permanent basis. This is an opportunity to step into a pivotal role at the heart of their operations, supporting a national customer base and guiding a team of skilled technical analysts. Key responsibilities: Acting as the primary escalation point for complex technical issues across broadband, fibre … supporting a team of technical support engineers, helping them grow capability and confidence. Overseeing shift performance, workflow, and service quality to maintain exceptional customer experience. Working closely with NOC, engineering, and service management teams to drive continuous improvement and reduce repeat issues. Required experience: Strong background ...

Lead Generation team) into trading customers. Increase share of wallet within existing accounts through consultative selling. Work closely with internal teams to ensure seamless customer experience. Maintain accurate CRM records and deliver agreed KPIs for revenue and gross profit. Key Responsibilities Conduct on-site meetings and pre-appointed calls … growth. Deliver weekly and monthly KPIs for visits, opportunities, and conversions. Collaborate with Lead Generation and Account Management teams to maximise performance. Provide actionable customer insights and maintain CRM accuracy. Requirements About You Proven track record in B2B sales, ideally within construction, groundworks, or merchant sectors. Strong communicator ...

brilliant opportunity for an ambitious e commerce professional who wants hands on ownership of a Shopify store and the chance to shape the online experience for a modern, growing brand. The Role: As E commerce Executive, you will work closely with the Head of Ecommerce to manage and optimise … Shopify platform, ensuring product pages, collections and site experience drive conversion and customer engagement. You will support seasonal campaigns, product launches and ongoing site improvements, using data and insight to recommend changes that improve performance. This is a hands-on role combining creativity, analytics and technical learning, with ...

fastest growing motor groups at our Stoneacre Sunderland, Volvo site. Are you passionate about cars, digital media, and delivering exceptional customer experiences? As our digital and product specialist, you will play an essential part in both our online presence, and our customers experience within our dealership. Here … working patterns A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parking An average day as a Digital & Product ...

touchpoints - ensuring experiences work seamlessly across digital and physical channels. Youll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services. Youll also be someone … helping embed service principles across the organisation. The Role As a Service Designer, you will: Lead end-to-end service design activity across complex customer journeys. Map current and future state services, identifying pain points, dependencies, and opportunities. Work within agile environments to uncover priorities, visualise outcomes, and define ...

your career in software testing? Join a dynamic organisation with ambitious goals! Our client is transforming their sector through innovative digital products and exceptional customer experiences. This is a fantastic opportunity to develop your QA career within a supportive, collaborative environment. Role Overview As a Junior Software Tester … help test new features, identify bugs, and contribute to delivering high-quality releases. This role is ideal for someone with some hands-on testing experience (commercial or academic) who is eager to learn and develop within an Agile environment. Responsibilities Support testing of web and mobile applications (Android ...

reporting, and system integration. Oversee audits, exams, funding, and ensure the accurate reporting of student data. Drive innovation in reporting solutions and enhance the customer experience. Key Responsibilities * Manage MIS, Exams, and Data Teams. * Lead audits, including ESFA visits, and ensure timely responses. * Oversee exam processes and data integrity … information needs. * Manage and report on funding strategies and income streams. Qualifications & Skills * Degree or Level 4/5 qualification in Business/IT. * Experience leading MIS development in an educational setting. * Knowledge of funding bodies, compliance requirements, and data reporting. * Strong leadership, team management, and performance tracking skills. ...

reporting, and system integration. Oversee audits, exams, funding, and ensure the accurate reporting of student data. Drive innovation in reporting solutions and enhance the customer experience. Key Responsibilities Manage MIS, Exams, and Data Teams. Lead audits, including ESFA visits, and ensure timely responses. Oversee exam processes and data integrity … information needs. Manage and report on funding strategies and income streams. Qualifications & Skills Degree or Level 4/5 qualification in Business/IT. Experience leading MIS development in an educational setting. Knowledge of funding bodies, compliance requirements, and data reporting. Strong leadership, team management, and performance tracking skills. ...

reporting, and system integration. Oversee audits, exams, funding, and ensure the accurate reporting of student data. Drive innovation in reporting solutions and enhance the customer experience. Key Responsibilities * Manage MIS, Exams, and Data Teams. * Lead audits, including ESFA visits, and ensure timely responses. * Oversee exam processes and data integrity … information needs. * Manage and report on funding strategies and income streams. Qualifications & Skills * Degree or Level 4/5 qualification in Business/IT. * Experience leading MIS development in an educational setting. * Knowledge of funding bodies, compliance requirements, and data reporting. * Strong leadership, team management, and performance tracking skills. ...

direct-to-consumer meal prep platform , and as demand continues to grow they are now investing further in their Shopify Plus ecosystem and digital customer experience. As part of this growth, they're now looking for a Shopify Frontend Developer to join the team and help build and optimise … their storefront experience — from subscription journeys and landing pages to integrations and performance improvements. You'll be working closely with design, growth and ecommerce teams to deliver fast, scalable and conversion-focused Shopify solutions. Desired experience: Shopify theme development Shopify 2.0 architecture Liquid JavaScript HTML5/CSS/ ...