126 to 150 of 156 Customer Experience Jobs in the North of England

per annum + bonus and benefitsElevation Recruitment is delighted to be working with a fast-growing organisation based in South Yorkshire, in their search for a Head of Customer Support to take ownership of their customer support operations. This is a fantastic opportunity for a hands-on, process-driven leader. Key Responsibilities: Oversee customer support operations and … to drive ticket deflection Own the knowledge base and self-service strategy Run quality assurance, coaching, and performance reviews Deliver data-driven insights and operational reporting About You: Proven experience leading multi-region support operations Strong understanding of SLA management, customer metrics, and service automation tools Confident in cross-functional collaboration and process improvement Thrives in a fast … paced, scaling business This is an exciting leadership role offering the autonomy to shape a truly customer focused support function and make a tangible impact on customer experience. If you’re passionate about driving operational excellence and innovation in customer support, we’d love to hear from you. Apply now or contact Elevation Recruitment for a confidential More ❯

delivering strategic and core portfolio projects that support AQA's mission. You'll help shape the future of assessment by managing projects that improve operational efficiency and enhance the customer experience. Key ResponsibilitiesIn this role, you'll be responsible for: Delivering small to medium-sized AI-related projects across strategic and core portfolios. Managing stakeholder engagement, including senior leadership … external suppliers. Ensuring projects meet time, cost, and quality requirements through effective planning and risk management. What We Are Looking ForYou'll thrive in this role if you have: Experience managing IT or operational projects, ideally within an AI or technology context. Strong stakeholder management skills and the ability to influence at all levels. Excellent planning and organisational skills … medium sized projects in the strategic and core portfolios. Working with internal and external stakeholders and senior leadership to ensure delivery of project meeting time, cost and quality requirements.Landscape Customer (external or internal) Being trusted and reliable in assessment design and delivery. Effectively influence and build relationships with a range of senior stakeholders, ensuring engagement and support across all More ❯

Duration 1 Year 9 Months Positions Available 1 Closing Date Monday, 10th November 2025 Start Date Monday, 17th November 2025 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Logical Team working Enthusiasm for technology, AI interest in SaaS applications Qualifications English GCSE, grade A*-C/9-4 (Essential) Maths … monitoring and speech analytics platform designed for contact centres, BPOs, and compliance-driven industries. We help organisations transform their QA processes, improve compliance, boost employee performance, and deliver better customer experiences. More ❯

client, a leading UK online car finance platform , is seeking a talented Product Manager to join their growing team. This is a high-impact role where you'll shape customer-facing experiences, internal platforms, and partner integrations , helping the business scale and deliver seamless, trusted experiences for users. What You'll Be Doing Own a Product Area: Take responsibility … for a core product area – whether digital customer experiences, internal systems, or partner integrations – shaping the roadmap and leading delivery. Understand Users: Spend time understanding customer behaviour and team workflows, using insights to inform product decisions. Drive Impact: Use data, experimentation, and feedback to validate decisions, deliver measurable outcomes, and balance short-term wins with long-term strategic … growth. Collaborate: Work closely with cross-functional teams, internal stakeholders, and external partners to ensure alignment and deliverables meet real user needs. What We're Looking For 5+ years' experience in product management or similar roles Experience managing multiple product domains or types (digital, internal tools, integrations) Strong stakeholder management and communication skills Confidence with product discovery, experimentation More ❯

based in Central London As a React Developer for this Media client, you will have the chance to: Design and develop high-performance, user-centric web applications that enhance customer experiences. Collaborate with cross-functional teams to implement innovative solutions and deliver impactful projects. Contribute to the overall architecture and design decisions, ensuring scalability and maintainability. Engage in continuous … frameworks. Key Skills Proficiency in React.js, JavaScript (ES6+), and Redux or similar state management libraries Familiarity with RESTful APIs, GraphQL, and modern front-end build tools (Webpack, Babel, etc.) Experience with responsive design and cross-browser compatibility Understanding of version control systems (Git) Knowledge of testing frameworks (Jest, Enzyme, or similar) is a plus Experience 2+ years of … professional experience in front-end development using React.js Proven track record of delivering high-quality web applications in a collaborative team environment Strong problem-solving skills and attention to detail Effective communication skills, with the ability to articulate technical concepts to non-technical stakeholders Experience with agile methodologies and working within an agile team is preferred With Myn More ❯

About Bluetree: We are a leading print ecommerce company dedicated to delivering high-quality print products and exceptional customer experiences. Our focus on innovation and customer satisfaction drives us forward, and we are currently seeking a talented Senior Software Engineer to join our dynamic team. An opportunity has arisen to join our Internal Systems team who are the … improving processes and optimise results in all areas of the organisation - this is an excellent opportunity for you. About the position: Salary range £60,000-£85,000 depending on experience This position is office based at our office in Manvers, Rotherham. Monday to Friday 9am to 5.30pm, with flexible working options Hybrid office working utilising on site collaboration with … friendly front-end interfaces using HTML, CSS, and JavaScript. Participate in code reviews, identify areas for improvement, and implement best practices to maintain high-quality code standards. Requirements: Proven experience as a C# Developer, preferably around internal business systems. Strong expertise in C#, .NET Core, and JavaScript. Experience with cloud platforms such as AWS or Azure for deployment More ❯

OTE £30,000 - £45,000 Sheffield Permanent, Full Time Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity … is a full-time on-site role for a Sales and Account Manager located in the Greater Sheffield Area. The Sales and Account Manager will be responsible for managing customer accounts, ensuring customer satisfaction and generating leads. The role involves maintaining relationships with existing clients and identifying opportunities for business growth. The Ideal Candidate: Proven B2B sales experience, ideally in technology or telecommunications. Strong commercial acumen and negotiation skills. Experience in solution selling and relationship building. A positive attitude and willingness towards learning and supporting new products and technologies. Understanding of business connectivity, cloud services, and cyber security solutions. Self-motivated with excellent time management and organisational abilities. Key Responsibilities Key responsibilities include, but are not More ❯

Business Development Manager will stay ahead of developments within local health and social care systems, ensuring the company is well-positioned to adapt and thrive. Drawing on your proven experience managing the full sales cycle within the healthcare sector, or from working closely with neutral vendors, you will strengthen the company s market presence and drive sustainable growth across … Business Development Manager include understanding the health and social care market through research and engagement with Local Authorities and the NHS, developing and implementing strategic plans to expand the customer base, generating sales leads, identifying new business opportunities, building relationships with commissioners, delivering sales proposals, attending sales meetings, and collaborating with internal teams to achieve business objectives. In this … relationships with prospective customers through outbound prospecting. Qualify and converting inbound leads into new business opportunities. Conduct in-person meetings and product demonstrations with potential and existing clients. Identify customer challenges and tailor effective solutions to address their staffing needs. Maintain accurate CRM records and leverage insights to optimize performance. Attend sector events and represent the organization professionally. Collaborate More ❯

sit in call queues for two hours, all while being told, “your call is important to us.” Customers deserve and demand better, so our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow! The Role of a Presales Engineer at ConnexAI Presales Engineers in our business live at the intersection of sales and … technology. Using your technical background as a foundation, you’ll help prospective clients understand the gains and benefits that modern, cloud-based customer experiences can deliver. Some opportunities will be formal procurement processes, and some will be driven by "art of the possible" demo-style sessions to enthuse, excite, and engage prospective clients. Client Range We work with a … real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early customer conversations. This includes: Designing and delivering modern, engaging sales presentations and demos Responding to RFIs and RFPs Scoping integrations, custom flows, and validating integrations Meeting new and existing clients More ❯

sit in call queues for two hours, all while being told, “your call is important to us.” Customers deserve and demand better, so our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow! The Role of a Presales Engineer at ConnexAI Presales Engineers in our business live at the intersection of sales and … technology. Using your technical background as a foundation, you’ll help prospective clients understand the gains and benefits that modern, cloud-based customer experiences can deliver. Some opportunities will be formal procurement processes, and some will be driven by "art of the possible" demo-style sessions to enthuse, excite, and engage prospective clients. Client Range We work with a … real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early customer conversations. This includes: Designing and delivering modern, engaging sales presentations and demos Responding to RFIs and RFPs Scoping integrations, custom flows, and validating integrations Meeting new and existing clients More ❯

sit in call queues for two hours, all while being told, “your call is important to us.” Customers deserve and demand better, so our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow! The Role of a Presales Engineer at ConnexAI Presales Engineers in our business live at the intersection of sales and … technology. Using your technical background as a foundation, you’ll help prospective clients understand the gains and benefits that modern, cloud-based customer experiences can deliver. Some opportunities will be formal procurement processes, and some will be driven by "art of the possible" demo-style sessions to enthuse, excite, and engage prospective clients. Client Range We work with a … real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early customer conversations. This includes: Designing and delivering modern, engaging sales presentations and demos Responding to RFIs and RFPs Scoping integrations, custom flows, and validating integrations Meeting new and existing clients More ❯

processes to keep the business running efficiently. As the company continues to expand, they’re now taking the next step embedding AI across the organisation to simplify processes, enhance customer experiences and unlock new levels of efficiency. They are looking for a motivated, tech-minded professional to help support this evolution. Key Responsibilities Work with the Head of IT … for automation and improvement Collaborate closely with cross-functional teams to align AI projects with business priorities Share knowledge and mentor colleagues on AI and automation best practices Skills & Experience Degree or background in Computer Science, AI, Software Engineering, or Data Science Strong programming skills (e.g. Python, JavaScript, JSON) Awareness of AI/ML concepts, Large Language Models and … prompt engineering Experience with cloud platforms (Azure, AWS or GCP) Logical, problem-solving mindset with a passion for automation Ability to communicate technical ideas clearly to non-technical audiences Self-motivated, adaptable and eager to learn new tools and techniques If you’re ready to make a real impact and help shape how AI is used across a growing More ❯

Data Engineer Join the Team Powering the Future of Data at Vivedia Location: Sheffield - Hybrid (3 days per week) Salary : £50,000 to £60,000 depending on experience Department: Data Team At Vivedia , data isn’t just numbers — it’s the engine driving every decision, every innovation, and every customer experience. We’re growing, and we’re looking … data architecture. Lead or support migrations to modern platforms such as AWS, Azure, GCP, Snowflake, or Databricks. Proactively identify opportunities to streamline and optimize performance. What You’ll Bring Experience: Proven hands-on experience as a Data Engineer or in a similar data-focused role. Technical Skills: Proficiency in SQL and Python . Strong grasp of ETL/… ELT pipelines , data modeling , and data warehousing . Experience with cloud platforms (AWS, Azure, GCP) and tools like Snowflake, Databricks, or BigQuery . Familiarity with streaming technologies (Kafka, Spark Streaming, Flink) is a plus. Tools & Frameworks: Airflow, dbt, Prefect, CI/CD pipelines, Terraform. Mindset: Curious, data-obsessed, and driven to create meaningful business impact. Soft Skills: Excellent communication More ❯

phase to drive strong app engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights and feedback : Collaborate with internal … teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong … desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You’re a natural communicator with excellent interpersonal skills and a passion for helping people. You’re open-minded, a good listener, and eager to learn More ❯

Connected Car R&D portfolio planning team. This is an exciting opportunity for someone enthusiastic about connected car technology and eager to shape the future of vehicle features and customer experiences. Pat rate: PAYE: £37.06 LTD: £45.58Current End Date: 23/12/2025 - will be extendedWorking Pattern: 37 hours per week, Hybrid - 3 days onsite per week, Bentley … and maintain networks across the organization to clarify legislative impacts.* Develop and maintain Project Specific Legislation Roadmaps (PSLR) in alignment with PEP gateways. What You Bring to the Table:* Experience: Proven background in the automotive industry with firsthand experience in vehicle development programs from launch to production.* Communication Skills: Strong ability to communicate and influence, fostering positive relationships … Technical Understanding: Deep knowledge of vehicle regulations and the ability to guide others effectively.* Business Acumen: Good awareness of business processes, enabling you to make informed strategic decisions.* Collaboration: Experience in leading working groups to resolve legislative inconsistencies and interpretation challenges.* Documentation Skills: Ability to absorb technical documentation and distill key information for clear communication. Qualifications:* Minimum degree level More ❯

Connected Car R&D portfolio planning team. This is an exciting opportunity for someone enthusiastic about connected car technology and eager to shape the future of vehicle features and customer experiences. Pat rate: PAYE: £37.06 LTD: £45.58 Current End Date: 23/12/2025 - will be extended Working Pattern: 37 hours per week, Hybrid - 3 days onsite per … and maintain networks across the organization to clarify legislative impacts. * Develop and maintain Project Specific Legislation Roadmaps (PSLR) in alignment with PEP gateways. What You Bring to the Table: * Experience: Proven background in the automotive industry with firsthand experience in vehicle development programs from launch to production. * Communication Skills: Strong ability to communicate and influence, fostering positive relationships … Technical Understanding: Deep knowledge of vehicle regulations and the ability to guide others effectively. * Business Acumen: Good awareness of business processes, enabling you to make informed strategic decisions. * Collaboration: Experience in leading working groups to resolve legislative inconsistencies and interpretation challenges. * Documentation Skills: Ability to absorb technical documentation and distill key information for clear communication. Qualifications: * Minimum degree level More ❯

services millions of people love. And we do it all right here at Sky. Our IoT Platform team works closely with product, delivery, and business teams to create seamless customer experiences. From integrating connected devices to managing the smart home, we focus on building the platform that enables customers to connect with the technologies that matter most. We are … shaping the future direction of our products, technology, and business objectives. Feedback & Recommendations - Share insights and recommendations to continuously improve architectural practices and guidelines. What you'll bring Proven Experience - Expertise in creating and maintaining end-to-end solution designs for cloud-based platforms, consumer devices, and mobile applications. Experience with connected home solutions on AWS (including AWS … IoT) is ideal. Technical Proficiency - Broad hands-on experience across cloud infrastructure, IoT platforms, firmware integration, and modern development practices. Cloud Design Expertise - Strong knowledge of scalable, performant cloud architecture principles. AWS Skills - experienced with AWS infrastructure and cloud networking. Engineering Best Practice - Strong knowledge of DevOps and modern engineering practices. API & Microservices - Experience building secure, scalable API More ❯

services millions of people love. And we do it all right here at Sky. Our IoT Platform team works closely with product, delivery, and business teams to create seamless customer experiences. From integrating connected devices to managing the smart home, we focus on building the platform that enables customers to connect with the technologies that matter most. We are … shaping the future direction of our products, technology, and business objectives. Feedback & Recommendations - Share insights and recommendations to continuously improve architectural practices and guidelines. What you'll bring Proven Experience - Expertise in creating and maintaining end-to-end solution designs for cloud-based platforms, consumer devices, and mobile applications. Experience with connected home solutions on AWS (including AWS … IoT) is ideal. Technical Proficiency - Broad hands-on experience across cloud infrastructure, IoT platforms, firmware integration, and modern development practices. Cloud Design Expertise - Strong knowledge of scalable, performant cloud architecture principles. AWS Skills - experienced with AWS infrastructure and cloud networking. Engineering Best Practice - Strong knowledge of DevOps and modern engineering practices. API & Microservices - Experience building secure, scalable API More ❯

services millions of people love. And we do it all right here at Sky. Our IoT Platform team works closely with product, delivery, and business teams to create seamless customer experiences. From integrating connected devices to managing the smart home, we focus on building the platform that enables customers to connect with the technologies that matter most. We are … shaping the future direction of our products, technology, and business objectives. Feedback & Recommendations - Share insights and recommendations to continuously improve architectural practices and guidelines. What you'll bring Proven Experience - Expertise in creating and maintaining end-to-end solution designs for cloud-based platforms, consumer devices, and mobile applications. Experience with connected home solutions on AWS (including AWS … IoT) is ideal. Technical Proficiency - Broad hands-on experience across cloud infrastructure, IoT platforms, firmware integration, and modern development practices. Cloud Design Expertise - Strong knowledge of scalable, performant cloud architecture principles. AWS Skills - experienced with AWS infrastructure and cloud networking. Engineering Best Practice - Strong knowledge of DevOps and modern engineering practices. API & Microservices - Experience building secure, scalable API More ❯

technologies such as SD-WAN, SD-A, ACI, ISE, Webex, MS Teams, and NextGen firewalls, you'll lead solution delivery from post-sale through to handover, ensuring quality and customer satisfaction throughout. Key Responsibilities: Capture and translate customer requirements into detailed technical designs. Act as a single point of contact for technical delivery, ensuring alignment across stakeholders. Lead … solution validation, integration, and testing. Drive consistency in architecture and technical processes to improve efficiency. Own customer migration planning and implementation. Resolve complex technical issues and lead root cause analysis. Provide thought leadership in strategic bids and solution design. Skills & Experience Required: Strong stakeholder management and leadership skills. Proven ability to guide technical teams through complex implementations. Experience collaborating with pre-sales, project management, and support teams. Expertise in creating low-level design documentation. Hands-on experience with at least one of the following technologies: Cisco ACI, Nexus, VMware Ability to manage risk and apply mitigation throughout the delivery lifecycle. Passion for delivering outstanding customer experiences. What's in it for You? This role offers More ❯

partnered with for years. They're now looking for a Business Analyst to help shape the next phase of their journey, working at the intersection of product, people, and customer experience. The Role As Business Analyst, you'll act as the connective tissue between ideas and delivery. You'll bring clarity to complexity, define business needs, and play a … in defining ROI, goals, and success metrics Collaborating closely with developers, designers, and key business stakeholders Helping streamline processes, uncover insights, and influence product decisions What You'll Bring Experience working in agile environments alongside cross-functional teams Strong analytical and data-led thinking: comfortable digging into details and seeing the bigger picture Confident communication across all levels: from More ❯

scalability, and compliance with WCAG 2.2 AA standards. Foster a Discovery Culture Encourage rapid experimentation, user engagement, and continuous learning. About You Youre a passionate, discovery-led designer with experience in regulated environments and a strong foundation in UX. You bring: Solid experience in UX and product design, with exposure to service design, user research, content design, or … strategy. Hands-on experience designing for native mobile apps (iOS and/or Android), with a deep understanding of platform guidelines and mobile UX best practices. A collaborative mindset and the ability to work cross-functionally to deliver innovative solutions. A strong grasp of interaction design, user behaviour, and usability principles. Commitment to inclusive UX design and accessibility from … the start. Proficiency in Figma and confidence working with design systems. Experience with user research, usability testing, and UX evaluation methods. Familiarity with WCAG 2.2 AA standards, product discovery, and agile product development. Why Join? This is a brilliant opportunity for a UX Product Designer whos passionate about transforming customer experiences and raising the bar for design excellence. More ❯

and compliance with WCAG 2.2 AA standards. Foster a Discovery Culture – Encourage rapid experimentation, user engagement, and continuous learning. About You You’re a passionate, discovery-led designer with experience in regulated environments and a strong foundation in UX. You bring: Solid experience in UX and product design, with exposure to service design, user research, content design, or … strategy. Hands-on experience designing for native mobile apps (iOS and/or Android), with a deep understanding of platform guidelines and mobile UX best practices. A collaborative mindset and the ability to work cross-functionally to deliver innovative solutions. A strong grasp of interaction design, user behaviour, and usability principles. Commitment to inclusive UX design and accessibility from … the start. Proficiency in Figma and confidence working with design systems. Experience with user research, usability testing, and UX evaluation methods. Familiarity with WCAG 2.2 AA standards, product discovery, and agile product development. Why Join? This is a brilliant opportunity for a UX Product Designer who’s passionate about transforming customer experiences and raising the bar for design More ❯

So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Head of Systems Development to ensure the systems estate operates efficiently and securely to help deliver the digital transformation strategy. Could … solutions motivates you, and seeing technology enable business transformation and deliver measurable outcomes gives you a sense of achievement, we would be very interested in learning more about your experience and expertise. Here's why you'll love this role... - Lead and inspire a talented team of developers, architects, analysts, and testers ( Salesforce & non Salesforce) - Shape and deliver Quickline … leadership to drive data driven decision-making. - Play a pivotal role in ensuring secure, reliable, and compliant systems. Here's why you'll be great in this role... - Proven experience leading software development or IT operations teams in complex environments. - Thrives in fast paced settings and excels at driving organizational change. - Strong strategic mindset paired with operational execution skills. More ❯

So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Head of Systems Development to ensure the systems estate operates efficiently and securely to help deliver the digital transformation strategy. Could … solutions motivates you, and seeing technology enable business transformation and deliver measurable outcomes gives you a sense of achievement, we would be very interested in learning more about your experience and expertise. Here’s why you’ll love this role… - Lead and inspire a talented team of developers, architects, analysts, and testers ( Salesforce & non Salesforce) - Shape and deliver Quickline … leadership to drive data driven decision-making. - Play a pivotal role in ensuring secure, reliable, and compliant systems. Here’s why you’ll be great in this role… - Proven experience leading software development or IT operations teams in complex environments. - Thrives in fast paced settings and excels at driving organizational change. - Strong strategic mindset paired with operational execution skills. More ❯