126 to 150 of 1,191 Customer Experience Jobs in the North of England

successful & timely implementation of the UMAX* solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the … tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve. As our Functional Consultant, you... are the link between Business and … IT manage customer expectations , and translate Business & Functional requirements into application solutions attend workshops & meetings with the customer onsite follow up on testing and guarantee quality of the solution contribute to the further evolution of the Itineris standard UMAX solution take ownership of the assigned modules in the More ❯

successful & timely implementation of the UMAX* solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the … tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve. As our Functional Consultant, you... are the link between Business and … IT manage customer expectations , and translate Business & Functional requirements into application solutions attend workshops & meetings with the customer onsite follow up on testing and guarantee quality of the solution contribute to the further evolution of the Itineris standard UMAX solution take ownership of the assigned modules in the More ❯

successful & timely implementation of the UMAX* solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the … tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve. As our Functional Consultant, you... are the link between Business and … IT manage customer expectations , and translate Business & Functional requirements into application solutions attend workshops & meetings with the customer onsite follow up on testing and guarantee quality of the solution contribute to the further evolution of the Itineris standard UMAX solution take ownership of the assigned modules in the More ❯

successful & timely implementation of the UMAX* solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the … tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve. As our Functional Consultant, you... are the link between Business and … IT manage customer expectations , and translate Business & Functional requirements into application solutions attend workshops & meetings with the customer onsite follow up on testing and guarantee quality of the solution contribute to the further evolution of the Itineris standard UMAX solution take ownership of the assigned modules in the More ❯

and commercially savvy eCommerce Manager to take the lead on their DTC strategy. If you’re ready to own, define and scale their online customer experience, in a company where your voice is heard and your ideas make a difference, this might be one to review. Whilst as … of many. The websites platform is Shopify and as you will take full ownership over Ecommerce/Web journeys, reporting into the MD, previous experience working on a Shopify platform is essential. Without unfortunately your application is unlikely to be picked up. Greater Manchester based office (South), hybrid with … only 1 or 2 days in the office. Key responsibilities include: Drive the Ecommerce strategy forward, ensuring its usability and customer satisfaction. Overseeing all aspects of website performance, customer experience, and sales optimisation to meet business objectives. Supporting future web development/identifying future dev opportunities. Analysing More ❯

as Coca-Cola, Nestlé, Elemis, Homebase, and Procter & Gamble. Role Overview The ML Manager (Operations) leads multiple squads covering Fraud, Customer Experience (CX), and Logistics. You will oversee a cross-functional team focused on leveraging machine learning to enhance business operations, including developing AI-driven solutions for fraud … detection, customer support, and logistics optimization. Key Responsibilities Lead, mentor, and manage a team of machine learning professionals. Define and execute the machine learning strategy aligned with business goals. Oversee the entire lifecycle of ML projects from conception to deployment and monitoring. Guide the team in building, training, and … deploying models. Ensure best practices in data preparation, feature engineering, and model validation. Establish workflows for deployment, monitoring, and scaling of models. Qualifications Proven experience as a Machine Learning Engineer, with leadership experience in deploying models in production. Experience with classical ML algorithms (e.g., Logistic Regression, Random More ❯

identify new product features and make sure all content attributes and descriptions are managed for e-trading and all the ley touchpoints of that customer journey. This is an excellent opportunity to manage and develop the content aspect of e-trading, helping to ensure that the site is always … up to date and provides reliable, consistent online information. Working within the team to additionally enhance online customer experience and implementing the online content marketing strategy. Summary of Role Responsibilities: Ensure search terms and keywords are rendering the right results Landing pages are correct for end user destination … Customer journey is optimised and implement search engine optimisation best practice Mis-spelt words for search Brand and product optimisation Bury and boost Meta data is correct Analysis of products and categories that don't sell Management and responsibility for online content lifecycle Keeping within Brand Guidelines for all More ❯

Partnership Director EMEA & AMER Location: Leeds City Centre (preferred) Contract: Permanent, Full-Time Salary: Competitive basic salary dependent on experience + generous incentive scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in … a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are … multiple clients simultaneously in multiple geographical locations. · Generate accurate reporting to demonstrate the progress and forecast the revenue. · Represent Protect Group at industry conferences. Experience Requirements: · Fluency in professional standard English, via written and verbal communication. A second language at a fluent level is highly desirable. · Have a high More ❯

Partnership Director EMEA & AMER Location: Leeds City Centre (preferred) Contract: Permanent, Full-Time Salary: Competitive basic salary dependent on experience + generous incentive scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in … a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are … multiple clients simultaneously in multiple geographical locations. · Generate accurate reporting to demonstrate the progress and forecast the revenue. · Represent Protect Group at industry conferences. Experience Requirements: · Fluency in professional standard English, via written and verbal communication. A second language at a fluent level is highly desirable. · Have a high More ❯

Partnership Director EMEA & AMER Location: Leeds City Centre (preferred) Contract: Permanent, Full-Time Salary: Competitive basic salary dependent on experience + generous incentive scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in … a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are … multiple clients simultaneously in multiple geographical locations. · Generate accurate reporting to demonstrate the progress and forecast the revenue. · Represent Protect Group at industry conferences. Experience Requirements: · Fluency in professional standard English, via written and verbal communication. A second language at a fluent level is highly desirable. · Have a high More ❯

Senior Product Manager x2 Marketing Engagement & Payments Experience Were hiringtwo exceptional Senior Product Managersto help shape the future of our digital customer journey. One role will have astrong marketing and engagement focus, while the other will centre onpayments and transactional experiences. Both roles will work at the heart … of our product strategy, partnering with cross-functional teams to build exceptional in-app experiences, optimise customer journeys, and drive long-term value. Were hiring two Senior Product Managers: one with aMarketing & Engagement focus, responsible for driving customer retention by deepening user engagement, increasing lifetime value, and reducing … churn, building on the momentum of strong customer acquisition; and another with aPayments focus, tasked with enhancing our core payments and transactional experience, ensuring seamless money movement and contributing to the strength and trust of our financial product offering through deep expertise in payments systems and fintech user More ❯

Partnership Manager (Financial Services) Location: Leeds, UK Contract : Permanent, Full-Time Salary: In the region of £40,000 to £50,000 dependent on experience, plus commission Includes: Global travel to clients, events & meetings, cycle to work scheme, electric car scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over 400 business partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into … online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. You will care passionately about what you do and will More ❯

Partnership Manager (Financial Services) Location: Leeds, UK Contract : Permanent, Full-Time Salary: In the region of £40,000 to £50,000 dependent on experience, plus commission Includes: Global travel to clients, events & meetings, cycle to work scheme, electric car scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over 400 business partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into … online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. You will care passionately about what you do and will More ❯

Partnership Manager (Financial Services) Location: Leeds, UK Contract : Permanent, Full-Time Salary: In the region of £40,000 to £50,000 dependent on experience, plus commission Includes: Global travel to clients, events & meetings, cycle to work scheme, electric car scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over 400 business partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into … online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. You will care passionately about what you do and will More ❯

requirements. You will act as the key advocate for quality across all contact centre channels—voice, email, live chat, and social media—ensuring that customer interactions consistently meet or exceed expected standards. Key Responsibilities: Design, implement, and manage the quality assurance framework for the contact centre. Monitor and evaluate … customer interactions across all communication channels. Provide detailed quality assessments and performance insights to support agent development. Develop and maintain QA scorecards, calibration sessions, and feedback loops with team leaders. Deliver regular reports and analysis on quality trends and root causes. Identify training needs and collaborate with the L … D team to implement targeted coaching plans. Support compliance with regulatory and industry standards (e.g., FCA, GDPR). Lead initiatives to improve the customer experience and first-contact resolution. Act as the QA subject matter expert and champion a culture of continuous improvement. Key Requirements: Previous experience More ❯

Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse The Junior Customer Success Manager at GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor and strategic partner, understanding … their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to building brilliant … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager. You will also More ❯

effectively managed and communicated Create and manage plans for a variety of internal delivery programmes, ensuring key stakeholders remain aligned at all times Support customer implementation programmes across all work streams (inc. commercial, implementation and onboarding), helping to schedule and/or facilitate sessions as well as proactively tracking … third-party partners, acting as the primary interface for all programme governance Continue to support the development of the methodology and governance behind our customer onboarding processes, with a focus on designing for scale Create overarching delivery plans to support upward reporting and facilitate effective resource planning Throughout all … activities, you will continue to act as the bridge between other stakeholders to ensure that everyone remains aligned and to ultimately optimise the ongoing customer experience in partnering with PEXA. As the business grows, you will also have the opportunity to help influence the strategy around expanding our More ❯

Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. … Knowledge and Experience GCSE Maths and English (or equivalent) None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience More ❯

managing and optimising the ServiceNow platform and supporting operational excellence across three key global teams: a 24/7 Service Desk, Invoice Reconciliation, and Customer Onboarding & Success. As the business continues to embed its recently implemented ServiceNow platform, you will take the lead in ensuring it delivers full valuesupporting … teams. Performance Reporting: Work with operations leaders to develop and enhance real-time reporting, KPIs, and monitoring capabilities to support data-driven decision-making. Customer Experience Enablement: Help drive exceptional customer service outcomes through process and system improvements. Knowledge Management: Support the creation and maintenance of knowledge … articles that enhance internal learning, self-service, and customer deflection. Process Documentation & Governance: Build, maintain, and evolve a central library of process documentation, ensuring all workflows are aligned, up to date, and easy to follow. Stakeholder Collaboration: Act as a bridge between technical teams, operations, and leadership, facilitating clear More ❯

Drive pan-European growth through new territory launches, market-specific localisation, and digital innovation. Own channel performance and identify new growth opportunities across trading, customer experience, and fulfilment. Drive sales across D2C and marketplace channels, accountable for ecommerce P&L performance. Use data platforms like GA4, Glew, and … and boost engagement. Oversee performance across BigCommerce (or Shopify), Amazon Vendor (direct fulfilment model), Miracle, and multichannel OMS such as Linnworks or Mintsoft. Champion customer experience and digital excellence across all ecommerce touchpoints, with a focus on CRO, UX/UI, site speed, and mobile performance. Lead and … with marketing, supply chain, IT, and commercial teams to align trading, fulfilment, and digital strategy. What We're Looking For: Senior-level ecommerce leadership experience within consumer goods or a fast-paced, product-led environment. Proven success scaling D2C and Amazon Vendor channels, including new territory launches and pan More ❯

Drive pan-European growth through new territory launches, market-specific localisation, and digital innovation. Own channel performance and identify new growth opportunities across trading, customer experience, and fulfilment. Drive sales across D2C and marketplace channels, accountable for ecommerce P&L performance. Use data platforms like GA4, Glew, and … and boost engagement. Oversee performance across BigCommerce (or Shopify), Amazon Vendor (direct fulfilment model), Miracle, and multichannel OMS such as Linnworks or Mintsoft. Champion customer experience and digital excellence across all ecommerce touchpoints, with a focus on CRO, UX/UI, site speed, and mobile performance. Lead and … with marketing, supply chain, IT, and commercial teams to align trading, fulfilment, and digital strategy. What We're Looking For: Senior-level ecommerce leadership experience within consumer goods or a fast-paced, product-led environment. Proven success scaling D2C and Amazon Vendor channels, including new territory launches and pan More ❯

Job title: Customer Service Project Lead Location: Samlesbury, We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £54,793+ Dependant of skills and experience What you'll be doing: Assess and prioritise critical customer … ensure timely, high-impact responses Lead cross-functional recovery teams with clarity and focus-setting shared priorities, coordinating actions, and delivering outcomes that support customer success Manage the end-to-end lifecycle of JIRA tickets within the issue portfolio, ensuring accountability, visibility, and resolution aligned with service expectations Serve … point of contact for senior internal and external stakeholders, fostering trust through transparent communication and dependable support Provide clear escalations and updates to the Customer Service Manager and Global Operations Centre leadership, contributing to strategic decision-making Apply strong project management practices to drive the resolution of critical issues More ❯

an IT Technical Engineer to join our dynamic and supportive team. What We're Looking For The ideal candidate will be someone with strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You'll need to be a problem solver, a … responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise … and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop More ❯

an IT Technical Engineer to join our dynamic and supportive team. What We're Looking For The ideal candidate will be someone with strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You'll need to be a problem solver, a … responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise … and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop More ❯

its product selection and innovated on behalf of customers in an on-going effort to fulfill its stated ambition of being earth's most customer-centric company. Since 2015, has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and … than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience to serve this segment. To support our business growth, we are looking for a People Manager to lead our Professional Services Implementation … managers to implement Amazon Business as a solution. You will set team goals, define mechanisms and reporting requirements, provide guidance to your directs on customer engagements and internal projects, be a credible consultant with our top customers to solve their main procurement problems, help your directs develop their careers More ❯