126 to 150 of 175 Customer Experience Jobs in the North of England

days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues in the field. This role will suit a problem solver … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry out … ability to accurately document and report testing outcomes. Collaborative Spirit: Youre a team player who actively contributes ideas and expertise to help achieve our goals and deliver an exceptional customer experience. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. More ❯

days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues in the field. This role will suit a problem solver … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry out … ability to accurately document and report testing outcomes. Collaborative Spirit: Youre a team player who actively contributes ideas and expertise to help achieve our goals and deliver an exceptional customer experience. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. More ❯

online revenue over the next three years, therefore they are seeking a highly motivated and results-driven E-commerce Manager to take ownership of their digital sales channels and customer experience. This is a unique opportunity to join a business with a strong mission, a passionate customer base, and ambitious growth plans. You ll have real autonomy, working … with Finance and Demand Planning. E-commerce strategy & execution: Develop and deliver the digital marketing and e-commerce strategy, driving traffic, conversion, and revenue growth. Website management: Optimise user experience and ensure the brand is showcased effectively across owned and third-party platforms. Campaigns & launches: Create engaging promotional campaigns, product launches, and online activations that excite customers. SEO & PPC … and newsletters to drive engagement and repeat purchase. Data-driven growth: Analyse performance data, identify trends, run A/B testing, and report regularly on KPIs with actionable insights. Customer acquisition & retention: Implement strategies for new customer growth while strengthening loyalty through CRM, automation, and offers. Collaboration: Partner with Marketing, Operations, and external agencies to deliver campaigns and More ❯

online revenue over the next three years, therefore they are seeking a highly motivated and results-driven E-commerce Manager to take ownership of their digital sales channels and customer experience. This is a unique opportunity to join a business with a strong mission, a passionate customer base, and ambitious growth plans. You'll have real autonomy, working … with Finance and Demand Planning. E-commerce strategy & execution: Develop and deliver the digital marketing and E-commerce strategy, driving traffic, conversion, and revenue growth. Website management: Optimise user experience and ensure the brand is showcased effectively across owned and third-party platforms. Campaigns & launches: Create engaging promotional campaigns, product launches, and online activations that excite customers. SEO & PPC … and newsletters to drive engagement and repeat purchase. Data-driven growth: Analyse performance data, identify trends, run A/B testing, and report regularly on KPIs with actionable insights. Customer acquisition & retention: Implement strategies for new customer growth while strengthening loyalty through CRM, automation, and offers. Collaboration: Partner with Marketing, Operations, and external agencies to deliver campaigns and More ❯

online revenue over the next three years, therefore they are seeking a highly motivated and results-driven E-commerce Manager to take ownership of their digital sales channels and customer experience. This is a unique opportunity to join a business with a strong mission, a passionate customer base, and ambitious growth plans. You'll have real autonomy, working … with Finance and Demand Planning. E-commerce strategy & execution: Develop and deliver the digital marketing and e-commerce strategy, driving traffic, conversion, and revenue growth. Website management: Optimise user experience and ensure the brand is showcased effectively across owned and third-party platforms. Campaigns & launches: Create engaging promotional campaigns, product launches, and online activations that excite customers. SEO & PPC … and newsletters to drive engagement and repeat purchase. Data-driven growth: Analyse performance data, identify trends, run A/B testing, and report regularly on KPIs with actionable insights. Customer acquisition & retention: Implement strategies for new customer growth while strengthening loyalty through CRM, automation, and offers. Collaboration: Partner with Marketing, Operations, and external agencies to deliver campaigns and More ❯

Objective The primary objectives of our Director - Data Centre Commissioning are to support the Managing Principal in driving the delivery of financial targets, efficiently following HDR processes, and ensuring Cx services are safely, diligently, and accurately planned, managed, executed, and recorded, while meeting all obligations related to our people and client commitments. Responsibilities As Director - Data Centre Commissioning , you will … Drive consistent and effective communication across Cx and the HDR Enterprise. Support the development and successful delivery of financial budgets and forecasts. Serve as a senior/escalation point for key clients. Leverage company-wide project delivery tools to ensure successful project delivery, workload forecasting, staff recruitment, development, and performance management. Conduct contract negotiations and management with key clients. Collaborate … Other Duties Structure training and succession planning to enhance team performance and expertise. Support bid processes by delivering high-quality, viable bid documents. Assist in quality management for the Cx Business class. Ensure no claims are made on PI and contract documents are diligently checked. Participate in interviews and recruitment of new personnel. Develop and maintain technical documents and guides. More ❯

DOE, plus bonus. The Role: We are seeking a dynamic Head of E-commerce Operations/Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This is an exciting position to really help drive the various teams within the business and increase online sales. The role will be to improvement performance … appliances too. A completely different retail area can also be highly considered so new ideas can be brought into the company. Key Responsibilities: Manage ecommerce operations, fulfilment, logistics, and customer service. Optimise supply chain, inventory, and delivery processes. Ensure a seamless website experience in collaboration with IT and marketing. Expand into marketplaces using systems like Linnworks, connecting with … Amazon, eBay, The Range, Wickes and others. Improve workflows, automation, and overall efficiency. Utilise data analytics to drive performance improvements. The individual Were looking for people who have: Experience in ecommerce operations, supply chain, or logistics management with a strong focus with ecommerce. Strong knowledge in ecommerce platforms such as Shopify Knowledge of marketplace integrations and automation tools like More ❯

Purpose The role of Implementation Coordinator is really important to us. You will be responsible for handling and resolving Implementation bookings and queries within SLAs and with focus on customer experience. The successful candidate will be proactive, able to manage their workload efficiently and communicate effectively with installers, colleagues and customers to deliver key business metrics and excellent customer support. We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm. Your responsibilities day to day will be... Handling customer calls/emails relating to installation of Telematics devices in line with company SLAs and metrics. Managing service desk tickets raised by other business areas within SLAs. Liaising with … 3rd party engineering teams to co-ordinate installation bookings. Liaising with customers to arrange and inform of implementation/installation dates. Handling implementation queries from other departments. Updating customer account information on tickets and CRM to keep all parties informed. Work efficiently adhering to departmental processes. Notify management team of any issues/risks to meeting SLAs. Email management More ❯

within the industry. Our client s ideal candidate will bring a strong entrepreneurial mindset and a genuine drive to succeed. Naturally outgoing and passionate, you thrive on delivering exceptional customer experiences and take pride in going above and beyond expectations. As a confident communicator, you ll engage with energy and enthusiasm. On offer is a salary circa … k, with a generous bonus structure (up to 22%) and excellent benefits. Opportunities to learn are extensive and you ll have the chance to travel and experience the amazing products they sell. This is a full-time role and a flexible approach towards working hours is a must. There will be occasions where you will be working away from … A can-do attitude combined with strong commercial, administration and time management skills with a clean driving licence. Flexible approach to working hours. Destination knowledge of Florida B2B sales experience and experience of working with travel agents Experience in presenting and using social media platforms and creating content Retail experience If you re interested in learning More ❯

highly experienced Strategic People and Talent Business Partner with visionary minds to join our transformative journey. These are senior, yet hands-on, high impact and influential roles, requiring proven experience in strategic people partnering, enabling you to help translate our overall people and culture strategy into actionable, business-aligned initiatives, to provide transformational outcomes. As well as playing a … critical role within the People and Culture Team, helping shape and deliver our People strategy and services to enhance our colleague and customer experiences, you will be a trusted and credible advisor to our Executive Committee members and their teams. Providing strategic thought leadership and challenge, you will proactively identify and deliver strategic people solutions that drive organisational effectiveness … new and better ways of working for the business with the People team, focused prioritisation, and enabling self-serve capabilities in activities traditionally managed within the team. Required Skills & Experience: Strategic partner Trusted senior Strategic People and Talent Partner to Executives and their teams, who deeply understand how to translate strategic business priorities into simple, actionable People initiatives that More ❯

highly experienced Strategic People and Talent Business Partner with visionary minds to join our transformative journey. These are senior, yet hands-on, high impact and influential roles, requiring proven experience in strategic people partnering, enabling you to help translate our overall people and culture strategy into actionable, business-aligned initiatives, to provide transformational outcomes. As well as playing a … critical role within the People and Culture Team, helping shape and deliver our People strategy and services to enhance our colleague and customer experiences, you will be a trusted and credible advisor to our Executive Committee members and their teams. Providing strategic thought leadership and challenge, you will proactively identify and deliver strategic people solutions that drive organisational effectiveness … new and better ways of working for the business with the People team, focused prioritisation, and enabling self-serve capabilities in activities traditionally managed within the team. Required Skills & Experience: Strategic partner Trusted senior Strategic People and Talent Partner to Executives and their teams, who deeply understand how to translate strategic business priorities into simple, actionable People initiatives that More ❯

highly experienced Strategic People and Talent Business Partner with visionary minds to join our transformative journey. These are senior, yet hands-on, high impact and influential roles, requiring proven experience in strategic people partnering, enabling you to help translate our overall people and culture strategy into actionable, business-aligned initiatives, to provide transformational outcomes. As well as playing a … critical role within the People and Culture Team, helping shape and deliver our People strategy and services to enhance our colleague and customer experiences, you will be a trusted and credible advisor to our Executive Committee members and their teams. Providing strategic thought leadership and challenge, you will proactively identify and deliver strategic people solutions that drive organisational effectiveness … new and better ways of working for the business with the People team, focused prioritisation, and enabling self-serve capabilities in activities traditionally managed within the team. Required Skills & Experience: Strategic partner Trusted senior Strategic People and Talent Partner to Executives and their teams, who deeply understand how to translate strategic business priorities into simple, actionable People initiatives that More ❯

Experience Designer (XD) - Manchester - £35-45K My client is seeking a creative and strategic Experience Designer (XD) to shape seamless, engaging, and meaningful interactions between people and products, services, or environments. This role goes beyond traditional UX, taking a holistic view of the customer journey - from usability and storytelling to emotions and brand identity. What you … managers, engineers, and marketers to bring ideas to life. Testing & Iteration: Conduct usability testing, gather insights, and refine designs to deliver impactful user experiences. About you A background in experience design, UX, or service design. Strong skills in research, prototyping, and storytelling. Comfortable balancing user needs with business goals. Collaborative, with the ability to influence stakeholders. Passionate about creating … intentional and valuable customer experiences. What’s on offer Competitive salary + benefits package. Hybrid working with flexibility for work-life balance. Opportunity to shape innovative, end-to-end user experiences. A collaborative, creative culture that values fresh ideas. Apply now to join a forward-thinking team and design experiences that truly make an impact. Experience Designer (XD More ❯

they're building next-generation solutions that help banks, investment firms, and financial services companies unlock the true potential of their data to drive smarter investment decisions and enhance customer experiences. The Role They need a talented Data Engineer to join their rapidly expanding engineering team in Leeds. You'll be architecting robust data systems that power critical financial … Training budget Genuine career progression opportunities Brilliant team culture + socials What you'll need: Strong SQL skills - you'll be optimising queries and managing complex financial datasets Python experience, particularly for data processing and ETL workflows Hands-on experience with cloud platforms- Azure Experience designing and maintaining data pipelines using tools like Databricks and PySpark Knowledge … of data warehousing solutions - Snowflake experience would be brilliant Understanding of CI/CD processes for deploying data solutions Some exposure to big data technologies and distributed processing Nice to haves: ML pipeline experience Previous fintech or financial services exposure If you are on the market for a new role and are looking to join a business making More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner. About the Role : You will take new business and dedicated existing clients through the full onboarding process. Helping them to configure their financial crime strategy and advising them on best practice. RiskNarrative operates as a recognised innovative leader in More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner. About the Role : You will take new business and dedicated existing clients through the full onboarding process. Helping them to configure their financial crime strategy and advising them on best practice. RiskNarrative operates as a recognised innovative leader in More ❯

where necessary. Key Responsibilities: Project Manage the implementation and upgrades of HR information systems ensuring that they are delivered in accordance with company requirements. Maintain a positive end user experience through the delivery of a self-service model, working with HR colleagues and key stakeholders to manage effective change. Manage HRIS, T&A and other systems vendors to ensure … and the business to make informed decisions, control cost and enhance employee experience. Identify opportunities to automate HR processes to enhance accuracy and efficiencies within the team and improve customer experience. Deliver training to a range of users on all HR systems, and create and maintain standard operating procedures & guides to allow teams and users easy understanding of tasks … and actions. Always ensure that systems, policies and processes are up to date and legally compliant. What we are looking for in our HRIS Specialist You will have: Experience of using a HRIS at superuser level; ideally UKG. Ability to develop and maintain effective working relationships. Experience of project managing systems implementation and upgrades. Confident at delivering system More ❯

where necessary. Key Responsibilities: Project Manage the implementation and upgrades of HR information systems ensuring that they are delivered in accordance with company requirements. Maintain a positive end user experience through the delivery of a self-service model, working with HR colleagues and key stakeholders to manage effective change. Manage HRIS, T&A and other systems vendors to ensure … and the business to make informed decisions, control cost and enhance employee experience. Identify opportunities to automate HR processes to enhance accuracy and efficiencies within the team and improve customer experience. Deliver training to a range of users on all HR systems, and create and maintain standard operating procedures & guides to allow teams and users easy understanding of tasks … and actions. Always ensure that systems, policies and processes are up to date and legally compliant. What we are looking for in our HRIS Specialist You will have: Experience of using a HRIS at superuser level; ideally UKG. Ability to develop and maintain effective working relationships. Experience of project managing systems implementation and upgrades. Confident at delivering system More ❯

where necessary. Key Responsibilities: Project Manage the implementation and upgrades of HR information systems ensuring that they are delivered in accordance with company requirements. Maintain a positive end user experience through the delivery of a self-service model, working with HR colleagues and key stakeholders to manage effective change. Manage HRIS, T&A and other systems vendors to ensure … and the business to make informed decisions, control cost and enhance employee experience. Identify opportunities to automate HR processes to enhance accuracy and efficiencies within the team and improve customer experience. Deliver training to a range of users on all HR systems, and create and maintain standard operating procedures & guides to allow teams and users easy understanding of tasks … and actions. Always ensure that systems, policies and processes are up to date and legally compliant. What we are looking for in our HRIS Specialist You will have: Experience of using a HRIS at superuser level; ideally UKG. Ability to develop and maintain effective working relationships. Experience of project managing systems implementation and upgrades. Confident at delivering system More ❯

of continuous learning and development. Presentation Skills: Proficiency in delivering engaging and informative training sessions. Strong organisational skills, with the ability to manage multiple training initiatives and deadlines effectively. Experience in guiding and supporting colleagues to enhance their skills. The ability to present and provide technical training at all levels. Ability to manage own workload independently prioritise tasks. Excellent … organisation and prioritising skills. Self-motivational with the ability to challenge the status quo, and research and offer suggestions for improving efficiency or customer experience. Critical Knowledge Required: Knowledge of best practices in training delivery, with the ability to adapt to different learning styles and needs. Experience in creating and developing training content, including process mapping and instructional … writing. Technical Expertise: Deep understanding of mechanical engineering principles, tools, and practices. Good knowledge of other Microsoft Office Outlook, Word, Excel, PowerPoint Teams. Qualifications and Experience required: Desirable: Proven experience in technical training, particularly within the engineering or manufacturing sector. Qualifications in training or teaching (e.g., PTLLS, Cert Ed, or equivalent). Strong understanding of engineering pathways, including More ❯

sectors. Day-to-Day of the Role: Lead the delivery of large industrial projects for our Energy clients, ensuring timely and budget-compliant execution. Manage multiple end-to-end customer projects with potentially conflicting priorities. Coordinate with team leaders to effectively manage resources allocated to projects. Maintain proactive communication with customers, providing regular updates on project progress while ensuring … a positive customer experience. Generate and analyse project KPI reports focusing on billing and profitability targets. Identify and manage risks within projects, working collaboratively with the team to mitigate potential issues. Oversee Health & Safety risks associated with onsite activities in potentially hazardous industrial locations. Required Skills & Qualifications: Minimum of 5 years' experience managing large projects with budgets of … in infrastructure project management. Proficient in MS Excel and MS Project with excellent project management reporting skills. Familiarity with established project management methodologies such as Waterfall, Agile, and Prince2. Experience in managing Health & Safety risks in industrial sites. Excellent communication skills and commercial acumen. Ability to work flexibly across locations, including evenings and weekends as project demands. Full UK More ❯

sectors. Day-to-Day of the Role: Lead the delivery of large industrial projects for our Energy clients, ensuring timely and budget-compliant execution. Manage multiple end-to-end customer projects with potentially conflicting priorities. Coordinate with team leaders to effectively manage resources allocated to projects. Maintain proactive communication with customers, providing regular updates on project progress while ensuring … a positive customer experience. Generate and analyse project KPI reports focusing on billing and profitability targets. Identify and manage risks within projects, working collaboratively with the team to mitigate potential issues. Oversee Health & Safety risks associated with onsite activities in potentially hazardous industrial locations. Required Skills & Qualifications: Minimum of 5 years' experience managing large projects with budgets of … in infrastructure project management. Proficient in MS Excel and MS Project with excellent project management reporting skills. Familiarity with established project management methodologies such as Waterfall, Agile, and Prince2. Experience in managing Health & Safety risks in industrial sites. Excellent communication skills and commercial acumen. Ability to work flexibly across locations, including evenings and weekends as project demands. Full UK More ❯

date with industry trends, competitor activities, and regulatory changes to effectively position our solutions. Collaboration: Work closely with the marketing, product, and professional services teams to ensure a seamless customer experience. About You: Experience: Proven track record of at least 3-5 years in a B2B software sales role, with a strong preference for experience selling EHS … If you are a passionate sales professional ready to make a significant impact, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. More ❯

date with industry trends, competitor activities, and regulatory changes to effectively position our solutions. Collaboration: Work closely with the marketing, product, and professional services teams to ensure a seamless customer experience. About You: Experience: Proven track record of at least 3-5 years in a B2B software sales role, with a strong preference for experience selling EHS … If you are a passionate sales professional ready to make a significant impact, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. More ❯

Youll work closely with the senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What Youll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation and risk into efficient, automated, and customer … board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion continuous improvement across KYC, transaction monitoring, fraud, and investigations. What You Bring: Strong leadership experience in financial crime within regulated environmentsdigital banking, payments, lending, insurance, or gaming. Deep subject matter expertise in AML, CTF, sanctions, and fraud. High technical fluency; confident working with engineers … data scientists, and product owners. Experience delivering transformation or operating model change in risk or compliance. Gravitas to influence at senior levels and collaborate cross-functionally. Whats On Offer: Hybrid working Generous holiday allowance, birthday leave, and well-being days Access to cutting-edge tools and a passionate, mission-driven team If you're ready to shape the future More ❯