26 to 50 of 83 Customer Experience Jobs in the North of England

fresh challenge in industrial automation? At Routeco, our vision is to be Europe’s leading industrial automation and controls specialist. We combine seamless customer experience with unmatched technical expertise to create lasting partnerships that make a real difference to businesses and people. This is Routeco Know-How. … discover what makes Routeco stand out and see where your career could take you. Supporting customers. Solving problems. Growing together. We put the customer at the heart of everything we do. As part of our Internal Sales team, you’ll play a key role in delivering fast, friendly ...

base + Bonus + Benefits. The opportunity: Transform a large-scale technology operation, challenge the status quo and build a first-class customer delivery function. Are you a senior technology operations or professional services leader who knows how to turn underperforming operations into high-performing, customer-focused teams … combine strategic vision with the practical ability to make things happen. The business has reached a pivotal point. Its technology, people and customer delivery capabilities provide a strong foundation, but there is a clear opportunity to raise standards, improve quality, streamline processes and create a more joined-up, efficient ...

hour Sales Advisor for their store on Parliament Street in York city centre . Youll join a team where confidence, personality and great customer conversations are central to the role. Alongside your basic salary, youll benefit from an uncapped commission scheme that rewards your performance. This opportunity would suit … someone with previous work experience who enjoys meeting people, building rapport and delivering excellent customer service. You dont need a telecoms background, but youll need a positive attitude, strong communication skills and the confidence to keep customers engaged in a retail environment. Whats in it for you: £13.45 ...

risk assessment company. Description At Ignite Systems, we build technology that helps insurers and brokers operate more effectively, streamline processes, and deliver exceptional customer experiences. As our customer base continues to grow, we're looking for a Product Analyst to join our Retainer team … bridge between our clients, product capabilities, and development teams. As our customer base continues to grow, we're looking for a Product Analyst to join our Retainer team and act as the bridge between our clients, product capabilities, and development teams, helping customers maxmise the value of the Ignite ...

ensuring tickets are managed effectively from initial logging through to resolution. Youll also play a key role in improving our service desk processes, documentation, customer experience and overall service delivery. This is a hands-on management role within a fast-paced MSP environment, so no two days will … Cyber Security , whilst working closely with our technical and project teams to help bridge any gaps as the business grows. Requirements: - Previous MSP experience (Minimum 3 years) - Previous experience leading, supervising or managing a service desk/team - Fantastic communication and customer service abilities - Strong understanding ...

overseeing clear communication and post-incident reviews. Monitor performance (SLAs, MTTA, MTTR, backlog, CSAT) and drive continual service improvement through data insights. Stakeholder Engagement & Customer Experience Act as key liaison for service delivery across divisions and corporate services, leading service reviews and user forums. Improve customer satisfaction … religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer. If you come and work for us we will offer a range of benefits ...

CEO. We are looking to strengthen the company’s Data & Insight capability, working closely with the organisation’s Operations Director who leads high-performing Customer Service, Project Delivery, IT and HR teams, Datal Analyst. As Data Analyst, based at the company's North East headquarters, you’ll turn customer … Working closely with Marketing, Operations and Finance, this role is ideal for a detail-oriented Analyst who enjoys translating numbers into recommendations that improve customer experience and business performance. Your key responsibilities will include: Building and maintaining dashboards and self-service reports (e.g. Power BI) for membership, sales ...

/no-code approach Managing your own portfolio of change from discovery through to deployment Working closely with business stakeholders to improve processes and customer experience Acting as the technical lead for your solutions, resolving issues and providing expert guidance Championing best practice, governance, data quality and continuous … with the latest Microsoft innovations and identifying opportunities to introduce new capabilities To apply you should tick most of the bullets below: Have proven experience as a Functional Consultant or Power Platform development professional with a passion for delivering business value through technology. Experience delivering solutions with Microsoft ...

path into senior leadership. Requirements WHAT YOU'LL DO - Coach and develop a team of six across two time zones - Own service quality and customer experience - Be the go-to for escalations - Manage rotas to cover UK and Australian hours - Turn service desk data into insight that cuts … repeat contact - Improve our processes, tools and knowledge base WHAT YOU'LL BRING - Proven experience managing a support or service desk team - Strong grasp of incident, request and problem management - Experience reporting on trends and service performance - Flexibility to work early or late for Australian hours - Bonus: SaaS ...

could be in a Technical Pre-Sales role in industries such as SaaS, CRM, Technical Solutions and be ready to transition into providing full customer solutions within the IT industry. Why Join Us Uncapped earning potential with a clear path to £7590K+ once fully ramped 55p/mile mileage … standard qualifications A genuine say in the growth and direction of the business as we continue to scale Role Overview We are elevating our customer engagement model to ensure clients receive maximum value and a complete technical solution that meets both their current and future business needs. Working closely ...

could be in a Technical Pre-Sales role in industries such as SaaS, CRM, Technical Solutions and be ready to transition into providing full customer solutions within the IT industry. Why Join Us Uncapped earning potential with a clear path to £75–90K+ once fully ramped 55p/mile … standard qualifications A genuine say in the growth and direction of the business as we continue to scale Role Overview We are elevating our customer engagement model to ensure clients receive maximum value and a complete technical solution that meets both their current and future business needs. Working closely ...

companies transform how they communicate with their customers. You'll be selling technology that combines AI, automation, analytics and multi-channel communication to improve customer experience, increase productivity and generate more revenue. Technology with real customer impact. The platform is already helping businesses working with huge brands … through AI Why this opportunity? £25,000-£27,000 basic + £40,000 OTE with uncapped commission AI-powered B2B SaaS product with proven customer results Manchester City Centre office with hybrid working Speak with senior decision-makers across established businesses Use AI every day to research, personalise ...

companies transform how they communicate with their customers. You'll be selling technology that combines AI, automation, analytics and multi-channel communication to improve customer experience, increase productivity and generate more revenue. Technology with real customer impact. The platform is already helping businesses working with huge brands … software. Why this opportunity? £30,000-£35,000 basic + £45,000 OTE with uncapped commission AI-powered B2B SaaS product with proven customer results Manchester City Centre office with hybrid working Speak with senior decision-makers across established businesses Use AI every day to research, personalise and improve ...

invest in our technology landscape, we're also exploring a move towards a Salesforce ecosystem, giving you the opportunity to contribute to and gain experience in a major transformation programme. If you're a hands-on engineer who enjoys solving complex technical challenges, working closely with product teams … youll be doing You'll work as part of a collaborative engineering team, helping to design, build and maintain digital products that power our customer experiences. Please note this role is Hybrid and will require on site collaboration once a week in our Liverpool office. Key areas of responsibility ...

Join Creative Process Digital as an AI Specialist Apprentice! With a £22,000 salary gain hands-on experience, develop your skills, and study one day a week. Role Typical Day-to-Day Responsibilities AI Opportunity Identification Meet with departments to understand workflows and bottlenecks. Identify repetitive tasks that could … automated. Assess where AI could improve productivity, customer experience, or decision-making. Build business cases for AI initiatives. AI Tool Implementation Research and evaluate AI platforms and technologies Deploy AI tools across teams (e.g. ChatGPT, Microsoft Copilot, automation platforms) Configure and test AI workflows Work with software vendors ...

develop a team of Product Owners, being responsible for driving quality and turning strategy into meaningful, measurable impact, ensuring squads organised around clear customer outcomes are focused on the highest-value challenges, operating with clarity, autonomy and strong product thinking within an existing North Star and OKR framework. Strengthening … Clarify decision rights and ownership across squads Improve consistency in discovery, prioritisation and measurement Partner closely with Engineering, Delivery, Design, Data, QA, Marketing and Customer Experience to ensure strong cross-functional collaboration Partner with Technical Director and Principal Engineer colleagues where product priorities intersect with technical strategy ...

function is core to enabling our colleagues to focus more on our customers and increasing revenue by providing unified global IT platforms, multi-channel customer engagement and a consistent customer experience across the globe. This role is responsible for the delivery of large, complex solution architectures … focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact. Explore our culture and benefits: We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways ...

supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one were proud of. When youre part of a community that shares your … systems. You will ensure product details, pricing, dimensions, and marketing messages are properly configured, and conduct post-launch site checks to support a seamless customer experience across UK and ROI websites. This is a fixed term role for 12 months What youll be responsible for Actioning ...

Enterprise Applications leadership team and lead the application support function. You'll bring together internal teams, service owners and suppliers, put governance and customer experience at the centre of live service and ensure new and changed applications can move smoothly into support. In this role … transition from change delivery into live service You'll thrive in this role if you have: You'll combine service leadership with a proactive customer mindset, using evidence to make decisions and helping others navigate competing priorities. demonstrable experience leading an enterprise application support or IT service management ...

that your application can be reviewed. Senior Technical Lead Come and join the Field and Onsite Services team at the Littlefish Group Work location: Customer Site (Onsite) Salary: Competitive, plus excellent benefits Here at Littlefish, we're passionate about delivering outstanding user experiences and exceptional IT services … Services team. This is a unique opportunity for a highly skilled technical specialist to become the most senior technical authority within one of our customer environments. You'll work closely with onsite support teams, acting as the go-to expert for complex endpoint, device, operating system and identity-related ...

investment platform. Job Description Build technology that makes investing feel good. We believe investing should feel good. That means more than creating great customer experiences. It also means having the secure, reliable and resilient technology behind the scenes to support our customers, our people and the way we operate. … engineers should understand the wider problem they're solving, not simply the individual component they're building. Technical skills You'll bring significant commercial experience developing services and APIs, along with a strong understanding of modern software engineering practices. Essential Significant commercial experience developing services and APIs using ...

decision-making and drive sales opportunities. Deliver impactful training sessions to store management and colleagues, ensuring every interaction is memorable and engaging. Report on customer interactions, sales, and training sessions to provide insights and demonstrate return on investment. Attend contact centre roadshow activations and tactical pop-up activity, providing … track record of omnichannel routes to market, within the retail, online, digital or the contact centre space. You have a retail background with established experience either in store, area or territory management. You are a confident and passionate communicator delivering in person and virtual training sessions. You are comfortable ...

HTTP requests daily and process more than 1.5 million bets per hour at peak. Job Description As a Senior Software Product Analyst, youll turn customer and marketing needs into clear product plans and useful improvements across our digital experience. Our Software Product Development department creates and improves the technology … that supports our products and customer experiences. Within the Marketing function, youll use your understanding of customers, regulatory requirements and our technology stack to shape improvements to direct-to-customer marketing across multiple touchpoints. Youll work with teams across the business to define requirements, prioritise initiatives and deliver ...

Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive.We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community … customers on repair and safety related issues Qualifications What we are looking forin you: Electrically and mechanically qualified with a basic understanding of hydraulics Experience of Siemens S7preferable Good attention to detail. Be organised and self-motivated person. Computer proficient including basic networking and component diagnostics. Familiar with ...

investment platform. Job Description Build technology that makes investing feel good. We believe investing should feel good. That means more than creating great customer experiences. It also means having the secure, reliable and resilient technology behind the scenes to support our customers, our people and the way we operate ...