26 to 50 of 119 Customer Experience Jobs in the North of England

Customer Support Team Lead Competitive + Bonus Remote, UK Permanent full time At IRIS, our customers are at the heart of everything we do. Were now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue … deliver outstanding service. This is a hands on leadership role , combining people management with technical customer support. Youll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues. What youll be doing Leading and supporting a high ...

Role As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding … present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives. Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth ...

numbers, your applications will be considered as a single submission. This role owns the end-to-end management, deployment and support enabling sales effectiveness, customer engagement, and data driven decision-making for our selling organization. The Manager, partners with Sales, Marketing, Customer Experience, and IT teams … platforms, translating business needs into product requirements, user stories, and prioritized backlogs. Aligning with global IT and business strategies. Partner with Sales, Marketing, Customer Service, and Analytics teams to improve customer engagement, pipeline management, and field productivity. Lead the application of AI, advanced analytics, and automation to modernize ...

Hybrid - Lancashire (2-3 days per week) This is a high impact CRM Manager role within a growing organisation investing heavily in data driven customer engagement. You will play a central part in shaping lifecycle marketing strategy, optimising customer journeys, and delivering measurable outcomes across a multi channel … environment. The Company They are a fast scaling, customer focused organisation with a strong emphasis on innovation and continuous improvement. With a growing footprint and increasing investment in digital transformation, they are building out a best in class CRM function to support long term growth. Collaboration, accuracy and customer ...

identify high-value AI opportunities and define business cases. Measure and report on AI project outcomes, including efficiency gains, automation benefits, cost savings, and customer experience improvements. Mentor and support other technical team members, promoting AI best practices and knowledge sharing across the organisation. Contribute to the development … organisation’s AI strategy, roadmap, and future capability. Required Experience Essential Significant commercial experience in AI Engineering, Machine Learning Engineering, Applied AI, or Data Science roles. Expert-level Python development skills and deep experience with modern AI/ML frameworks and SDKs. Proven experience designing ...

Customer Insights Analyst £50,000 - £55,000 Darwen (3 days a week on-site) This is an exciting opportunity to join a data-led organisation where customer insight is central to driving commercial performance and improving customer experience. THE COMPANY They are a growing, customer-centric … With a strong focus on personalisation and service quality, they use data to continuously improve engagement, retention, and lifetime value. THE ROLE As a Customer Insight Analyst you will play a key role in shaping how data informs decision making across marketing, operations, and customer strategy, with ...

ready for what’s next, now? About the role We’re looking for an Associate Customer Advocate for our office in Sheffield . You’ll join an awesome team to support our growing customer base. The Customer Advocate serves as the primary relationship owner for an assigned … managing the full renewal and payment lifecycle across all products and services. Acting as a single point of contact from quote to cash, the Customer Advocate ensures every renewal is completed on time, every invoice is accurate, and every customer experience a smooth, value-driven renewal process. ...

work within the Helpdesk function. This key recruit has overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey, and implementing positive change. This is an excellent opportunity to join a superb customer centric business … company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assess current processes and make recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support ...

national travel required) Hybrid: 3 Days in the office Contract: Permanent Department: Product About Vivedia At Vivedia, our hardware is the foundation of the customer experiences we deliver. Our AV products operate in real-world, high-reliability environments where there is no margin for failure. Hardware must work consistently … Assistant Product Manager – Hardware, you will support the Hardware Product Manager in delivering and improving Vivedia’s AV hardware products. You’ll help translate customer and operational needs into clear, actionable work, coordinate delivery across multiple teams, and ensure hardware changes are well documented, communicated, and adopted. This role ...

remote Digital Marketing Specialist position. It's an exciting opportunity to join a growing marketing agency where creativity, performance marketing, AI-driven innovation, and customer experience all play a central role in delivering measurable commercial results. This role would suit an experienced digital marketing professional who enjoys combining … email campaigns, landing pages, and social media Utilise AI tools and workflows to support content generation, efficiency, and campaign scalability Collaborate on UX and customer journey improvements to increase engagement and conversion rates Plan, execute, and optimise integrated marketing campaigns across multiple channels Manage paid digital channels including Google ...

Were looking for a Senior CRM Analyst to play a pivotal role in driving data-led decision-making and enhancing customer engagement. This is an exciting opportunity for an analytical and commercially minded professional to shape CRM strategies, influence marketing performance and deliver measurable impact across the business. Youll … subject matter expert on campaign measurement and performance analysis Collaborate with Marketing teams to understand objectives and shape effective campaign strategies Deliver deep customer and campaign insights to inform marketing plans and CRM strategy Drive continuous improvement by introducing new tools, techniques and ways of working Provide actionable, data ...

role requires a highly capable leader who can operate strategically while remaining close to operational delivery, ensuring payment services are efficient, scalable, compliant, and customer-focused. Key Responsibilities Strategic Leadership Develop and deliver the organisation's payments strategy across existing and emerging payment solutions. Act as the senior payments … payment-related initiatives. Partner with Product, Technology, Risk, and Operations teams to drive innovation and enhance payment capabilities. Identify opportunities to improve efficiency, customer experience, and scalability through automation, artificial intelligence, and machine learning. Ensure the payments function supports the organisation's growth ambitions and strategic objectives. Payments ...

team Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience. Youll join a supportive and collaborative team, working on a complex and very high-profile account. This is a fast-paced environment where … service performance and customer outcomes really matter, with clear opportunities to develop and progress your career. What youll do As a Customer Delivery Manager, youll be responsible for delivering services into one of our large and complex customer accounts. Youll take ownership of service performance, ensuring delivery ...

background in retail to join our growing team in Leeds. This is a fantastic opportunity to shape and deliver innovative product strategies that enhance customer experience and drive business growth across our retail platforms. Working in a hybrid model, you’ll collaborate closely with cross-functional teams including … technology, marketing, and operations to deliver high-impact solutions. Key Responsibilities Define and own the product roadmap aligned with business goals and customer needs Lead the full product lifecycle – from discovery through to delivery and optimisation Analyse customer behaviour and market trends within the retail sector to identify ...

work closely with UX designers and collaborate with the wider web team, IT and stakeholders across the business to help deliver seamless and engaging customer experiences. You will support the interpretation of research and insights, document requirements, coordinate day-to-day digital initiatives and test fixes and new developments. … Through this, you will play an important role in improving the end-to-end omni channel customer journey. You will translate research and insights into clear requirements, coordinate digital initiatives, and support the testing and delivery of fixes and new developments. Through this, you will play an important role ...

close-knit team, you will be the first point of contact for users requiring technical assistance. The role is heavily focused on delivering excellent customer service while supporting Microsoft 365 environments and a broad range of day-to-day IT issues. Key Responsibilities: Provide first-line technical support … resolve common hardware, software and operating system issues. Log, prioritise and manage support tickets through to resolution or escalation. Deliver a professional and friendly customer experience at all times. Work closely with colleagues across the support team to ensure service levels are maintained. Attend occasional client site visits ...

this role will focus on building and improving the core eCommerce capabilities, ensuring scalable, efficient and high-performing solutions that support business growth and customer experience. Responsibilities: Develop, maintain and enhance the Shopify storefront, including custom themes, applications and functionality Customise Shopify themes using Liquid, JavaScript, HTML5 and CSS3 … inventory Troubleshoot and resolve technical issues across Shopify, integrations and supporting systems Use analytics and performance data to identify, prioritise and implement website and customer journey improvements Support the implementation of A/B testing and experimentation initiatives across the website Implement UX and customer journey improvements ...

that provides highly specialised solutions to customers operating in regulated and complex environments. The organisation has a strong global footprint and a long-standing customer base, with the UK representing a high-performing but lean division. The business is investing in its commercial capability and is now looking … client needs Build and develop long-term relationships with both new and existing customers Identify and convert opportunities to grow revenue within an established customer base Engage clients to understand their challenges and position suitable software solutions Maintain accurate CRM records and collaborate with internal teams to ensure strong ...

week Our client is a well-established gambling and gaming business with a strong digital presence and a growing focus on AI-driven customer experiences. They operate a live, customer-facing AI chatbot that plays a key role in customer support. Due to growth and increasing demand … significantly improve the quality of AI conversations. What You'll Do Own and maintain the chatbot knowledge base end to end Gather content from customer service, operational and commercial teams Rewrite and structure content specifically for AI understanding and intent handling Analyse real chatbot conversations to identify gaps, errors ...

Business: Join a growing technology business providing ecommerce and retail software solutions to independent retailers across the UK, US and Europe. With an established customer base and continued international growth, the business has built a strong reputation for helping retailers improve their online presence and compete more effectively within … paced ecommerce environment. What You'll Do: - Design and deliver responsive ecommerce websites for retail clients. - Apply UX/UI best practices to improve customer experience and conversion. - Manage multiple client projects and ongoing website improvements. - Support onboarding calls, discovery sessions and client communication. - Use HTML ...

developing and winning new business opportunities while managing and expanding relationships within an existing portfolio of strategic customers. Working consultatively, you will uncover customer challenges, position innovative solutions, and drive meaningful commercial outcomes through Apogees extensive services portfolio. Key responsibilities include: Driving new business acquisition across strategic accounts … sales cycles from prospecting through to close Building trusted relationships with decision-makers and senior stakeholders Identifying opportunities to cross-sell and expand existing customer partnerships Delivering compelling proposals, presentations, and commercial solutions Maintaining accurate forecasting, pipeline management, and reporting Staying informed on market trends, competitor activity, and customer ...

will identify areas for improvement, support process optimisation, and ensure that service standards consistently meet or exceed expectations. Your role will help drive better customer experiences while supporting the team's development and performance. Core Responsibilities Advocate for outstanding customer experience and ensure service standards exceed expectations. … performance in a fast-paced service environment and provide constructive, actionable feedback. Identify improvement opportunities, drive quality performance, and support process optimisation. Embed a customer-first culture, collaborating with stakeholders to foster continuous improvement. Build strong relationships within the team, promoting trust, open communication, and team success. Help create ...

technology-led experiences. Following continued growth, they’re looking for a Product Designer to join a collaborative product and engineering team focused on improving customer journeys across web and mobile platforms. This is a fantastic opportunity for a commercially minded UX/Product Designer who enjoys balancing hands … design delivery with research, experimentation, and product thinking in a fast-paced environment. The Role You’ll play a key role in shaping customer experiences across digital products, working closely with Product Managers, Developers, and stakeholders to deliver intuitive, user-centred solutions. This role would suit someone who thrives ...

organisations. Leeds - Hybrid with UK travel £110k-£120k The company A global data and analytics business with deep expertise across risk, fraud, identity, and customer insight. The consulting arm is expanding, building out a full end-to-end advisory capability combining analytics, data, and commercial strategy. Where … delivery teams Analytics solutioning Shape analytical approaches across modelling, experimentation, and data strategy Translate insight into tangible business outcomes across growth, risk, pricing, and customer experience Commercial & business growth Lead proposals, pitches, and statement-of-work development Own pipeline development and contribute to go-to-market strategy Drive ...

things data, insight, and performance across housing, communities, and estate services. You’ll have a key role in using data to strengthen customer outcomes, deliver efficiencies, and ensure a seamless, integrated customer journey. This is your opportunity to make an impact by leading a culture of data-informed … monitoring of dashboards, KPIs, benchmarking, and performance frameworks to provide clear, actionable insight. Analyse and interpreting data to build a deeper understanding of customer and community needs, service performance and challenges, using evidence to influence and shape decisions. Lead on data quality and governance by identifying and addressing gaps ...