26 to 50 of 89 Customer Experience Jobs in the North of England

digital transformation, and we are seeking a Business Analyst to support the delivery of digital projects that enhance operational efficiency, business performance, and customer integration. This role is central to ensuring technology solutions align with business needs and deliver measurable value. Experience within print management or FMCG environments … streamline workflows and improve efficiency through technology Work with technical teams to design and recommend effective digital solutions that enhance business performance and customer experience Support the delivery of multiple concurrent projects, ensuring alignment with strategic goals Facilitate workshops, meetings, and communication between business teams and IT Produce ...

Join Jungle IT as a Client Services Administrator and play a key role in delivering exceptional customer service and operational support. You’ll manage client requests, coordinate device logistics, maintain accurate records, and ensure compliance with industry standards. Role This role is ideal for someone highly organised, detail-oriented … fulfilling order requests with suppliers Ensure work is carried out to all business SLA thresholds for enquiries, requests and problems Provide the best customer experience possible ensuring customer satisfaction is maintained to the highest level Act in a professional manner with regard to colleagues, confidentiality, security, personal ...

ABOUT US ABOUT US At Argon, we are passionate about transforming how organisations in the private and public sectors leverage technology. As a customer-focused, multi-discipline service provider, our approach is rooted in building long-term partnerships. We listen closely, understand your goals, and deliver bespoke solutions that … project delivery, infrastructure improvements and policy changes. You'll act as the link between desktop support and back-end infrastructure, so youll need solid experience across Microsoft technologies and the confidence to take ownership of more complex issues. Most support is delivered remotely, but there will be times where ...

support this, they are looking for a Head of Business Intelligence to lead a team, develop new BI products and make outputs more customer focused. This is an exciting hands-on role whereby you will have real influence in modernising the existing tech stack. The Role Key Responsibilities include … Lead a newly formed BI team including customer insight analysts Drive modernisation of the existing SaaS platform Oversee product innovation and ensure outputs are customer focused Work closely with various teams and Head of Product and Innovation Improve customer experience with BI outputs The Requirements ...

Location: Manchester Contract: Permanent, Full Time Flexible Working Available We are seeking a Ticketing Operations Manager to lead the operations of all customer-facing ticketing and payment systems, including mobile apps, smartcards, EMV/contactless, and ticket vending machines. This role ensures seamless experiences for millions of users … Ticketing Operations Manager, you will ensure ticketing systems are efficient, dependable, and accessible for all users. You'll coordinate across technical teams, suppliers, and customer experience stakeholders to maintain system availability, resolve incidents swiftly, and implement continuous improvements. This is a chance to shape the future of ticketing ...

Kazakhstan, we’re scaling rapidly. Join us on our journey to redefine the future of payments. Role Summary We’re looking for a Customer Service Agent (SME) to join our growing team based in Hull. Reporting to the Customer Services Team Leader, your main responsibility will … manage day-to-day customer enquiries and aim for first-contact resolution. You’ll be part of a highly motivated, supportive team within a fast-growing business, working alongside colleagues who genuinely care about delivering a great customer experience. Reporting into: Customer Services Team Leader Working hours ...

ensuring that targets are met. To be considered for this position, it is essential that you outstanding communications skills and have had previous experience of managing a Sales/Account Manager team. Key Responsibilities Ensure all KPI's and Sales targets are achieved by each individual, inclusive of 121s … rewards achievement and creates accountability. Coach and develop the sales team, improving their individual and collective abilities. To drive and report Sales figures, activity, customer experience and pipelines Work closely with all internal stakeholders including Commercial, Operations, Customer Services, Billing, Credit Control, Pre-Sales and Product ...

role is based in Wigan and they are hiring on a full-time, permanent basis. Benefits: Salary - £26,000 to £30,000, dependant on experience Working Hours – Monday to Friday, 8:30am to 5pm Holidays – 22 days holiday, increasing by 1 day per year up to maximum … assistance program Employee engagement activities The Role: The successful candidate will be the first point of contact for new existing clients, offering a seamless customer experience and ensuring the highest level of accuracy with each and every order. They will be required to keep the CRM system fully ...

Role: Customer Insight Analyst Salary: Up to 40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight … Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data ...

Role: Customer Insight Analyst Salary: Up to £40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight … Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data ...

data is structured, accessible, and aligned with service goalsempowering targeted coaching, impactful reporting, and continuous improvement. If youre passionate about how language influences behaviour, customer outcomes, and compliance, this is your opportunity to make a real difference. Key Actions Configure and maintain scorecards, processes, and category structures within … using SQL, Excel, and Power BI. Develop dashboards and reports with clear commentary and actionable insights. Apply conversational design principles to identify language impacting customer experience and compliance. Collaborate with QA and Operations to embed insights into coaching and performance frameworks. Deliver training and create practical materials ...

structured, accessible, and aligned with service goals—empowering targeted coaching, impactful reporting, and continuous improvement. If you’re passionate about how language influences behaviour, customer outcomes, and compliance, this is your opportunity to make a real difference. Key Actions Configure and maintain scorecards, processes, and category structures within … using SQL, Excel, and Power BI. Develop dashboards and reports with clear commentary and actionable insights. Apply conversational design principles to identify language impacting customer experience and compliance. Collaborate with QA and Operations to embed insights into coaching and performance frameworks. Deliver training and create practical materials ...

Customer Service Desk Analyst Hybrid role based in Leeds area - Mon Fri needed to provide high level customer services/end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst/Basic level IT Support you should have some … following skills: Excellent written and verbal communication skills, proven planning and organisation skills, good time management. Successful Customer Service Desk Analyst/Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional ...

Customer Service Desk Analyst –Hybrid role based in Leeds area - Mon – Fri needed to provide high level customer services/end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst/Basic level IT Support you should have some … following skills: Excellent written and verbal communication skills, proven planning and organisation skills, good time management. Successful Customer Service Desk Analyst/Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional ...

Role: IT Consultant Location: Preston Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful IT solutions … growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities ...

others and raising the bar • A passion for secure, reliable, and beautifully tested code • Strong communication skills and a collaborative approach to problem solving • Experience in e commerce, consumer products, or quick service retail is a great bonus • Comfortable working in an agile environment where innovation, experimentation, and continuous … improvement are encouraged Why join You will be part of a global digital evolution where your work shapes the customer experience for millions. This is a place where you can influence big decisions, build meaningful products, and see your ideas make a measurable difference. Apply direct or email ...

execute the technology roadmap to support business growth. Oversee systems architecture, digital platforms, and cybersecurity. Harness data, analytics, and emerging tech to improve customer experience and operational efficiency. The Candidate for CTO Proven experience in retail technology leadership. Strong track record delivering digital transformation at scale. Strategic … thinker with hands-on execution skills. Passion for innovation and creating outstanding customer experiences. This is your chance to join a fast-growing retailer and drive tech-led change that truly matters. Apply now and lead the digital future of retail. ...

providing digital solutions. For over 15 years, they ve partnered with some of the world s most recognised brands, delivering innovative solutions that enhance customer experience, streamline operations, and drive growth. With over 2,500 supported sites in the UK and a reputation for pioneering digital solutions, they … Operations Project Manager to join their growing team. The Role As an Operations Project Manager, you will play a pivotal role in coordinating customer deployment projects often spanning sites over several months. You ll be the key point of contact for both clients and internal teams, ensuring every installation ...

providing digital solutions. For over 15 years, they’ve partnered with some of the world’s most recognised brands, delivering innovative solutions that enhance customer experience, streamline operations, and drive growth. With over 2,500 supported sites in the UK and a reputation for pioneering digital solutions, they … Operations Project Manager to join their growing team. The Role As an Operations Project Manager, you will play a pivotal role in coordinating customer deployment projects – often spanning 50–500 sites over several months. You’ll be the key point of contact for both clients and internal teams, ensuring ...

cross-functional teams.Develop marketplace operations – a strategic growth pillar for the business.Work closely with partners and dealer networks to ensure seamless Click & Collect experiences.Enhance customer experience by supporting service teams and reducing contact rates.Support operational excellence, including order and inventory management. The Person: 3+ years’ experience ...

support comms planning. Produce notices of variation, track actions, and prepare clear reports for senior stakeholders. For this role you should have: Strong experience as a BA within retail banking essential Strong knowledge of current and savings accounts Strong analysis skills; process mapping, 'as is' & 'to be' states, requirements … priorities and working effectively within cross-functional teams. This is a fantastic opportunity that to work on a high-impact programme that directly influences customer experience and organisational efficiency If you are seeking a collaborative and supportive work environment that allows for autonomy and meaningful change, apply ...

products sold through multiple online channels. The company combines data-driven decision-making with a strong commercial focus to deliver competitive pricing, excellent customer experience, and sustainable growth. With a collaborative culture and an emphasis on innovation, the team is continuously improving systems, tools, and strategies to stay … Access and mental health counselling Free parking Great team environment and social events Cycle to work scheme And More.. PRICING ANALYST - ESSTENTIAL SKILLS Proven experience in pricing, commercial analysis, or data-driven decision-making (2+ years) Solid understanding of pricing strategies and market dynamics Proficiency in Microsoft Excel (including ...

ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident … Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. ...

operations. You will work closely with teams across technology, product, operations and warehouse functions to ensure smooth delivery and drive meaningful improvements that support customer experience and business growth. What you will be doing Leading cross functional projects across retail, ecommerce and supply chain Managing scope, timelines, budgets … Ensuring high quality documentation, reporting and delivery standards Supporting change management and adoption across the business What we are looking for Proven Project Manager experience in retail, ecommerce, logistics or supply chain Strong background delivering WMS or ERP related projects Excellent planning, organisation and communication skills Confident managing multiple ...

.Job Title: Service Desk Manager Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're someone who enjoys bringing structure to a busy team, supporting people day to day and making sure customers receive … consistently. Supporting recruitment and helping new starters settle in. Coaching engineers on communication, ownership and service standards. Driving performance Monitoring SLAs, KPIs and customer satisfaction. Identifying trends and working with the team to reduce repeat issues. Reviewing processes and recommending improvements. Making sure documentation and reporting are always ...