26 to 50 of 153 Customer Experience Jobs in the North of England

Customer Success Executive Competitive + Commission Manchester or Slough (Hybrid) Permanent full time If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position. About the role: As a Customer Success Executive , you’ll be a trusted advisor for … flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely … with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the More ❯

Customer Success Executive Competitive + Commission Manchester or Slough (Hybrid) Permanent full time If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position. About the role: As a Customer Success Executive , you’ll be a trusted advisor for … flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely … with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the More ❯

Customer Success Executive Competitive + Commission Manchester or Slough (Hybrid) Permanent full time If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position. About the role: As a Customer Success Executive , you’ll be a trusted advisor for … flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely … with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the More ❯

where you are empowered to succeed. We look forward to having you join our journey and seeing how far we can go, together! We're now looking for a Customer Success Manager (CSM) to join the Conferma team and ensuring our customers achieve their desired outcomes with our products and services. As a CSM you'll be representing the … customer voice internally to demonstrate our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction/retention. The responsibilities include: Dedicated Portfolio Management - Ensuring each customer receives personalised attention and support. Monitoring the health of accounts … identifying and mitigating risks. Customer Success Score Service Reviews & QBR's - Conducting regular service reviews to assess customer satisfaction, gather feedback and identify areas for improvement. Using these insights to enhance service deliver and customer experience. Customer Lifecycle Management - Understand and take accountabilities for all the customer lifecycle stages for your portfolio including awareness, engagement More ❯

SaaS company supporting clients across the UK and internationally. We’re looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success. What you’ll do: Manage a portfolio of a number clients, building trusted, long-term relationships Guide new customers through onboarding and platform adoption Support renewals, upsell opportunities … and cross-selling initiatives Monitor customer satisfaction and resolve support queries promptly Collaborate with Product, Marketing, and Business Development teams Contribute to tender submissions, industry events, and client meetings What we’re looking for: 2–4 years’ account management experience (SaaS/B2B tech preferred) Excellent communication and customer service skills CRM experience (HubSpot desirable) Highly … organised, proactive, and commercially aware Spanish language skills and construction industry experience are a plus Why join us: Newly created role with the opportunity to shape the customer experience Hybrid working with occasional office attendance and international travel Small, collaborative, and dog-friendly office culture Be part of a growing international business making a real impact Salary More ❯

SaaS company supporting clients across the UK and internationally. We're looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success. What you'll do: Manage a portfolio of a number clients, building trusted, long-term relationships Guide new customers through onboarding and platform adoption Support renewals, upsell opportunities … and cross-selling initiatives Monitor customer satisfaction and resolve support queries promptly Collaborate with Product, Marketing, and Business Development teams Contribute to tender submissions, industry events, and client meetings What we're looking for: 2-4 years' account management experience (SaaS/B2B tech preferred) Excellent communication and customer service skills CRM experience (HubSpot desirable) Highly … organised, proactive, and commercially aware Spanish language skills and construction industry experience are a plus Why join us: Newly created role with the opportunity to shape the customer experience Hybrid working with occasional office attendance and international travel Small, collaborative, and dog-friendly office culture Be part of a growing international business making a real impact Salary More ❯

timelines and cost, aligned to the service blueprint. Stay abreast of industry best practices and Salesforce product releases, evaluating and recommending new features and functionalities to enhance employee and customer experiences. Business Development Support RFP responses and other pre-sales activities. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as … Oil, Gas and Chemicals) industries. Deep understanding of Salesforce capabilities across lead-to-cash, in particular configure-price-quote (CPQ), contracting, billing, invoicing, and asset management related process areas; experience in the hands-on configuration of the Salesforce platform to enable these process areas. Experience in both Discovery and Implementation project phases. Experience with product roadmap definition. … Experience in gathering and documenting business requirements through a variety of methods (including workshops, interviews, qualitative and quantitative data analysis). Experience in delivering high quality artefacts including design blueprints, process documentation, user stories and acceptance criteria, user personas etc. Experience participating in teams using Agile-based delivery frameworks; experience in leading small to medium sized More ❯

your ideas matter? Ready to grow your career while making a positive difference for customers and the planet? Our client is on the lookout for a proactive and personable Customer Success Specialist to join their certified B Corp SaaS business that's leading the way in innovation and customer experience. This is a fantastic opportunity to be part … committed to making a positive impact for people, customers and the planet Regular team socials and an inclusive, collaborative culture You will be joining an existing small team of customer centric Customer Service Advisors. You will be supporting customers with inquiries post sale, onboarding and offering continuous high levels of service. This could include raising customer tickets … and seeing the customer enquiry through to completion. What You'll Be Doing? Acting as the first point of contact for customers, delivering friendly and professional support via phone and email Managing customer queries end-to-end, ensuring timely resolutions and effective follow ups Building strong relationships with clients, keeping them informed and ensuring a positive experience More ❯

team, you'll set clear, achievable objectives and measure success while partnering with SDRs to identify opportunities for improvement. Your insights and coaching will drive best practices, enhance the customer experience, and help the team achieve their commercial goals. Using your expertise and experience, you will provide tailored coaching and support to help SDRs excel and exceed … practices across the team. Maintain your own product and procedural knowledge. Develop and maintain a knowledge base and FAQs for managers within SalesHood. Support managers in taking ownership of customer queries and encourage them to exceed expectations where appropriate. Provide accurate and timely feedback to managers as needed. Undertake any other duties as assigned by the Team Manager within … the scope of the role. Must have: Experience in coaching or a similar role Results-oriented, highly organized, and driven to succeed Strong product knowledge Excellent verbal and written communication skills, including giving and receiving feedback Ability to motivate and develop people through coaching Growth mindset: embraces challenges, learns from feedback, adapts, and introduces innovative solutions Strong team player More ❯

or full description) Responsible for optimising the working practices of the Trust wide technology teams to ensure quality and effective delivery of products and services that are focused on customer experience Accountable for the trust regulatory compliance with all security, cyber and developing organisational policies that support this. In collaboration with the Clinical Services Directorates and Corporate Teams … includes all aspects of human resource and financial management in accordance with organisational human resource policies. Effectively coach, manage and support teams to embed modern working practices Person Specification Experience Essential Significant experience post qualification in a senior management position dealing with strategic, financial and governance issues Extensive experience of the development and operational delivery of Information … Technology at a senior level. Experiencing in managing a large scale, complex Business or IT department, focused on the ongoing transformation of products and services Experience of both Programme and Project Management including a PMO function. Ability to collaborate constructively within Digital Information Services eco system Skills Essential will require the post holder to have specialist training and skills More ❯

on-call duty . While weekend on-site attendance is not required, weekend shift coverage may be scheduled. To be successful in this role, you will need the following: Experience in Cryptography and Information Security. ITIL Foundation certification. Experience in Key Management. Experience in HSM configuration/installation/support. Certificate management experience. Strong stakeholder management with … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Analyst Expectations Perform prescribed activities in a timely manner and … to a high standard consistently driving continuous improvement. In-depth technical knowledge and experience in their assigned area of expertise. Thorough understanding of the underlying principles and concepts within the area of expertise. Develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner More ❯

and effectiveness of marketing automation platforms. This role involves configuring, optimising, and maintaining systems to drive targeted campaigns, nurture leads, and streamline marketing processes. The goal is to enhance customer engagement and achieve marketing objectives through automation technology. Responsibilities: Create automated, integrated marketing campaigns using Marketing Cloud, Automation Studio, and Data Extensions. Design innovative and scalable campaign solutions to … improve customer experience, Increase operational efficiency, Boost customer engagement Use data to inform decision-making. Provide expert-level consultation on Salesforce Marketing Cloud. Translate proposed solutions into functional specifications for technical teams. Collaborate with internal and external stakeholders to analyse business needs, gather requirements and process flows and document features with acceptance criteria Design and create customer … deployment, delivery, and reporting Explore and share emerging marketing automation best practices, including Segmentation, Deliverability, Content and design, Compliance Background Knowledge: Marketing Automation Expertise: Deep knowledge and hands-on experience with platform configuration. Detail-Oriented: Precision in campaign setup, data management, and reporting. Problem Solver: Ability to troubleshoot and optimize processes. Communication Skills: Strong collaboration and training capabilities. Project More ❯

proactively identify vulnerabilities Liaise with vendors, escalate issues externally where necessary, and act as point of contact for third-party services. Provide occasional onsite support when required. Deliver excellent customer experience and maintain professional client relationships. The ideal candidate will be: Proven experience (typically 2-4+ years) in a 2nd line support or infrastructure support role … ideally in an MSP environment). Strong technical knowledge of Windows Server (2016/2019/2022), Active Directory, Azure, Microsoft 365, Exchange, SharePoint, Office 365, databases. Network infrastructure experience: LAN/WAN, routing/switching, VPNs, firewalls, WiFi, guest networks, DNS/DHCP. Experience with telephony/VoIP systems, business mobile networks, connectivity services. Good understanding of … cybersecurity best practices, backup & continuity solutions. Excellent analytical, troubleshooting and diagnostic skills. Strong customer service and communication skills Able to work under pressure and meet SLAs Self-motivated, with a willingness to mentor 1st Line engineers and help build a knowledge-rich environment. Desirable Microsoft Certified: Azure Administrator Associate, Modern Desktop Administrator, Messaging Administrator etc. Cisco CCNA/CCNP More ❯

the Company to continually improve business performance and achieve Company objectives External Customers (where applicable) Qualifications: Core Full Driving Licence Highly IT proficient English and Mathematics to GCSE standard Experience: Core Demonstrable experience in operating a range of IT systems in a commercial environment A confident individual who can influence at all levels An analytical thinker Communication - interpersonal … demonstrate good problem-solving skills and plan effective contingencies and solutions Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders Passionate about customer experience improvement and innovation Good at cultivating and delivering upon working relationships Knowledge and understanding of project management and implementation Desirable Knowledge of Transport Management Systems and Networks … Experience in a field-based training role Performance Management Responsibilities: The following are to be monitored via the appraisal process and internal meetings: Effective engagement with the network that drives operational change and standardisation Demonstrate a training and coaching approach relevant to individual branch requirements that effectively embeds a standard operating format Create and keep updated relevant training material More ❯

will engage with senior decision-makers to introduce them to the value and benefits of Bulletproof’s products and services. At least 2+ years in B2B sales and prospecting experience is desirable, determination, motivation and a positive attitude is a must. You will be joining a rapidly growing team, who are continually striving to out-perform their previous achievements. … working environment and offer several additional benefits and rewards. Responsibilities: Business-to-business (B2B) lead generation and sales prospecting Balance the reaching of targets with providing best-in-class customer experience & support Outbound cold calling, gathering sales intelligence, handling objections Manage own workload/call backs via KPIs (key performance indicators) Record outbound call history and customers response … in detail Build and maintain a pipeline of opportunity Deal with key decision makers Skills & Experience Required: Confident and professional on the phone Previous experience and working knowledge of LinkedIn and Sales Navigator. Extremely motivated, hungry to hit targets and earn excellent commission Customer-centric approach to sales with a ‘can-do’ attitude Ability to learn new More ❯

will engage with senior decision-makers to introduce them to the value and benefits of Bulletproof’s products and services. At least 2+ years in B2B sales and prospecting experience is desirable, determination, motivation and a positive attitude is a must. You will be joining a rapidly growing team, who are continually striving to out-perform their previous achievements. … working environment and offer several additional benefits and rewards. Responsibilities: Business-to-business (B2B) lead generation and sales prospecting Balance the reaching of targets with providing best-in-class customer experience & support Outbound cold calling, gathering sales intelligence, handling objections Manage own workload/call backs via KPIs (key performance indicators) Record outbound call history and customers response … in detail Build and maintain a pipeline of opportunity Deal with key decision makers Skills & Experience Required: Confident and professional on the phone Previous experience and working knowledge of LinkedIn and Sales Navigator. Extremely motivated, hungry to hit targets and earn excellent commission Customer-centric approach to sales with a ‘can-do’ attitude Ability to learn new More ❯

successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who has worked as an implementation consultant with contact centre software solution providers . The position … implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up … Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM More ❯

for the HR Team - managing a small team of advisors and administrators to ensure effective (HCM) user administration, maximising systems capability and automation to enable effective service delivery and customer experience, ensuring the accuracy and integrity of data across the business. Essential experience/requirements of the role: Experience of successfully leading, managing and motivating systems … including managing team performance. Comprehensive working knowledge of HCM databases and systems, particularly Payroll, Recruitment, Core HR and Learning and Development systems with advanced MS Office skills e.g. excel. Experience of successfully providing systems support and administration within a large complex organisation. Desirable requirements: HCM System and Report development (SQL) qualification or equivalent Project/Change Management qualification CIPD … regular service reviews understanding key business system challenges, promoting system enhancements to ensure automation and full use of the Core HCM is being adopted to improve business performance and customer experience. Work with the Group Business Information and Insight team to define data requirements, frameworks and reporting tools creating and maintaining one version of the truth. Lead or contribute More ❯

in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It … critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up … some 5B predictions. As part of the Data Science and Machine Learning (AI/ML) team you will be exposed to real-world challenges such as: dynamic pricing, predicting customer intents in real time, ranking search results to maximize lifetime value, classifying and deep learning content and personalization signals from unstructured data such as images and text, making personalized More ❯

Customer Success Executive Manchester, UK Competitive + Commission Permanent full time Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through their journey and ensuring they achieve long-term success ? If so, wed love to hear from you! About the role: As … a Customer Success Executive at IRIS Software Group , youll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products . Your mission is to help clientsget maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From … onboarding and product training to adoption , retention , and beyondyoull be the bridge between our solutions and our customers success . Youll collaborate closely with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What youll be doing: Managing a portfolio of More ❯

Customer Success Executive Manchester, UK Competitive + Commission Permanent full time Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through their journey and ensuring they achieve long-term success If so, we’d love to hear from you! About the role … As a Customer Success Executive at IRIS Software Group , you’ll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer … onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing More ❯

re on a mission to be the one-stop destination for everything a golfer needs – both in-store and online. To help us deliver a true omni-channel shopping experience, we're looking for a talented and forward-thinking eCommerce Tech Lead to join our team at our Retail Support Centre in Warrington . This is a unique opportunity … Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for innovation, technology, and creating an exceptional customer experience Respect – for collaboration, teamwork, and diverse perspectives Integrity – in how we deliver secure, reliable, and transparent solutions Drive – to achieve technical excellence and continuous improvement Expertise – in … develop, and innovate. How You'll Make an Impact Define and own the ecommerce technical roadmap, ensuring platforms are scalable, secure, and built to support a true omni-channel customer experience. Lead the end-to-end technical delivery of new features, integrations, and enhancements across web and mobile. Partner with Product, Digital Trading, UX, and Marketing teams to align More ❯

re on a mission to be the one-stop destination for everything a golfer needs – both in-store and online. To help us deliver a true omni-channel shopping experience, we're looking for a talented and forward-thinking eCommerce Tech Lead to join our team at our Retail Support Centre in Warrington . This is a unique opportunity … Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for innovation, technology, and creating an exceptional customer experience Respect – for collaboration, teamwork, and diverse perspectives Integrity – in how we deliver secure, reliable, and transparent solutions Drive – to achieve technical excellence and continuous improvement Expertise – in … develop, and innovate. How You'll Make an Impact Define and own the ecommerce technical roadmap, ensuring platforms are scalable, secure, and built to support a true omni-channel customer experience. Lead the end-to-end technical delivery of new features, integrations, and enhancements across web and mobile. Partner with Product, Digital Trading, UX, and Marketing teams to align More ❯

re on a mission to be the one-stop destination for everything a golfer needs – both in-store and online. To help us deliver a true omni-channel shopping experience, we're looking for a talented and forward-thinking eCommerce Tech Lead to join our team at our Retail Support Centre in Warrington . This is a unique opportunity … Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for innovation, technology, and creating an exceptional customer experience Respect – for collaboration, teamwork, and diverse perspectives Integrity – in how we deliver secure, reliable, and transparent solutions Drive – to achieve technical excellence and continuous improvement Expertise – in … develop, and innovate. How You'll Make an Impact Define and own the ecommerce technical roadmap, ensuring platforms are scalable, secure, and built to support a true omni-channel customer experience. Lead the end-to-end technical delivery of new features, integrations, and enhancements across web and mobile. Partner with Product, Digital Trading, UX, and Marketing teams to align More ❯

re on a mission to be the one-stop destination for everything a golfer needs – both in-store and online. To help us deliver a true omni-channel shopping experience, we're looking for a talented and forward-thinking eCommerce Tech Lead to join our team at our Retail Support Centre in Warrington . This is a unique opportunity … Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for innovation, technology, and creating an exceptional customer experience Respect – for collaboration, teamwork, and diverse perspectives Integrity – in how we deliver secure, reliable, and transparent solutions Drive – to achieve technical excellence and continuous improvement Expertise – in … develop, and innovate. How You'll Make an Impact Define and own the ecommerce technical roadmap, ensuring platforms are scalable, secure, and built to support a true omni-channel customer experience. Lead the end-to-end technical delivery of new features, integrations, and enhancements across web and mobile. Partner with Product, Digital Trading, UX, and Marketing teams to align More ❯