51 to 75 of 92 ITSM Jobs in the North of England

UI policies, ACL's, data policies, UI scripts Lead and participate in development effort of solutions in three (3) or more of the following specializations: -ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) -Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) -Custom Application Development (Scoped Applications) -3rd Party Integrations Development (REST, SOAP, MID Servers, or More ❯

UI policies, ACL's, data policies, UI scripts Lead and participate in development effort of solutions in three (3) or more of the following specializations: -ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) -Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) -Custom Application Development (Scoped Applications) -3rd Party Integrations Development (REST, SOAP, MID Servers, or More ❯

documentation and maintenance practices Replacing faulty hardware components (switches, access points, peripherals) when required Providing professional updates to customers on incidents, problems, and changes via phone and email Maintaining ITSM systems with high-quality work notes Participating in an on-call rota to provide onsite support for P1 and P2 incidents, including hardware replacement where necessary Engaging with third-party More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM) click apply for full job details More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM) click apply for full job details More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-pl... More ❯

activities for hardware and software installations, moves, adds, and changes. · Ensure all desktop services are operating effectively and efficiently. Incident Management: · Log, categorise, and prioritise incidents in the IT service management system. · Resolve incidents in a timely manner, ensuring minimal disruption to end-users. · Escalate complex incidents to higher-level support teams when necessary. · Follow up with end-users to … a 1st and 2nd line IT support role. · Strong knowledge of Microsoft 365 and desktop services in a Microsoft environment. · Excellent troubleshooting and problem-solving skills. · Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). · Ability to manage multiple tasks and priorities in a busy environment. · Strong customer service orientation with a positive and proactive attitude. · Excellent More ❯

Aberdeen and Glasgow. The ideal candidate will bring deep ServiceNow expertise, proven delivery experience, and exceptional stakeholder engagement skills to define and deliver the ServiceNow vision and roadmap across ITSM, CSM, ITOM, HAM, and other modules. You will shape the platform roadmap to deliver exceptional customer and platform user experiences, drive operational efficiency through workflows, automation, and integrated portals, and … alignment with business priorities and IT strategic objectives. Serve as the guardian of platform governance, standards, and best practices. Provide thought leadership for the evolution of ServiceNow capabilities, including ITSM, CSM, ITOM (Discovery & Service Mapping), SAM Pro, and HAM Pro. Lead the development of customer interfaces, leveraging technologies such as self-service portals, Service Bridge, and integrations to streamline processes … to the role: Proven experience as a ServiceNow Platform Owner, Product Owner, or Manager in a large-scale enterprise environment. Deep understanding of ServiceNow architecture, modules, and integration capabilities (ITSM, CSM, ITOM, HAM, etc.). Experience with Agile delivery methodologies, DevOps practices, and CI/CD pipelines. Expertise in managing platform upgrades, release cycles, and operational governance. Strong leadership, stakeholder More ❯

Our client is seeking an established Director of IT Operations and Service Delivery to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security, and More ❯

customer support and perform service desk incident management. Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. Actively use IT Service Management (ITSM) software and asset tracking applications. Provide troubleshooting services for desktops, laptops, printers, and software. Evaluate new software and hardware solutions. Install and test new software. Inventory all software and hardware More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security … and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams … equivalent hands-on experience). 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD ; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security … and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams … equivalent hands-on experience). 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD ; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security … and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams … equivalent hands-on experience). 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD ; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). More ❯

Client Delivery and Account Management at a senior level. Deep expertise in IT Service Delivery (ITSD), including managing Service Level Agreements (SLAs). Expert knowledge of IT Service Management (ITSM) methodologies. Active SC Clearance is mandatory for this role. £500 a day inside IR35 | Newcastle - 3 days in office If this seems of interest to you then please apply directly More ❯

customer support and perform service desk incident management. • Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. • Actively use IT Service Management (ITSM) software and asset tracking applications. • Provide troubleshooting services for desktops, laptops, printers, and software. • Evaluate new software and hardware solutions. Install and test new software. • Inventory all software and hardware More ❯

walk-up support via Tech Bar/drop-in service. Participate in the on-call support rota when required. Document activities, resolutions, and configuration updates in line with IT service management processes. Required Skills & Experience Prior experience in a deskside or field support environment (Level 2). Strong hands-on capability in diagnosing and resolving hardware, software, and OS issues. … and common enterprise applications. Basic knowledge of network equipment and connectivity fundamentals. Familiarity with meeting room technologies and AV systems (advantageous). Previous experience working with ticketing systems and ITSM processes. Additional Requirements Full-time availability and eligibility to work in the UK. Willingness to undergo a background check. Excellent written and spoken English. Strong interpersonal and customer service skills. More ❯

and services. Stakeholder Engagement: Experience in facilitating CAB meetings and effectively engaging with senior stakeholders. Technical Familiarity: Knowledge of IT infrastructure and services, including cloud technologies, networks, and applications. ITSM Tools Experience: Proficiency with ITSM tools such as ServiceNow, Remedy, or similar platforms. ITIL Certification: While an ITIL Foundation certification (or above) is preferred, it is not mandatory. Key Competencies More ❯

Service Transition Coordinator Opportunity in Manchester Are you ready to take on a pivotal role in IT service management and coordination? Our client is seeking a skilled and dedicated Service Transition Coordinator to join their team on a contract basis. Based in Manchester, this is your chance to contribute to a dynamic environment where your expertise will help drive successful … service transitions and business outcomes. Key Skills for Success Experience in IT Service Management or Project Coordination: Proven ability to manage and support IT service delivery or coordinate projects effectively. Understanding of the ITIL Framework, particularly Service Transition: A solid grasp of ITIL principles to facilitate seamless service transfer and alignment with business goals. Strong Organisational and Communication Skills: Capability More ❯

Service Transition Coordinator Opportunity in Manchester Are you ready to take on a pivotal role in IT service management and coordination? Our client is seeking a skilled and dedicated Service Transition Coordinator to join their team on a contract basis. Based in Manchester, this is your chance to contribute to a dynamic environment where your expertise will help drive successful … service transitions and business outcomes. Key Skills for Success Experience in IT Service Management or Project Coordination: Proven ability to manage and support IT service delivery or coordinate projects effectively. Understanding of the ITIL Framework, particularly Service Transition: A solid grasp of ITIL principles to facilitate seamless service transfer and alignment with business goals. Strong Organisational and Communication Skills: Capability More ❯

of working under pressure, being able to effectively manage multiple pieces of work and ensuring actions are completed in a timely manner. Demonstrate working experience and knowledge of IT Service Management and the ability to undertake standard IT service management duties for example incident, problem and change management plus managing Service Level Agreements (SLA's) and Key Performance Indicators (KPI More ❯

of working under pressure, being able to effectively manage multiple pieces of work and ensuring actions are completed in a timely manner. Demonstrate working experience and knowledge of IT Service Management and the ability to undertake standard IT service management duties for example incident, problem and change management plus managing Service Level Agreements (SLA's) and Key Performance Indicators (KPI More ❯

of working under pressure, being able to effectively manage multiple pieces of work and ensuring actions are completed in a timely manner. Demonstrate working experience and knowledge of IT Service Management and the ability to undertake standard IT service management duties for example incident, problem and change management plus managing Service Level Agreements (SLA's) and Key Performance Indicators (KPI More ❯

of working under pressure, being able to effectively manage multiple pieces of work and ensuring actions are completed in a timely manner. Demonstrate working experience and knowledge of IT Service Management and the ability to undertake standard IT service management duties for example incident, problem and change management plus managing Service Level Agreements (SLA's) and Key Performance Indicators (KPI More ❯

of working under pressure, being able to effectively manage multiple pieces of work and ensuring actions are completed in a timely manner. Demonstrate working experience and knowledge of IT Service Management and the ability to undertake standard IT service management duties for example incident, problem and change management plus managing Service Level Agreements (SLA's) and Key Performance Indicators (KPI More ❯

We're partnered with a leading digital transformation consultancy to hire an experienced ServiceNow Technical Lead to support enterprise-level delivery projects across ITSM, ITOM, and custom ServiceNow applications. Role Overview: You'll take ownership of the technical direction, design, and delivery of ServiceNow solutions. The role involves leading development teams, working closely with architects and project managers, and ensuring … best practice and customer requirements. Key Responsibilities: Lead technical design sessions and oversee solution implementation Act as the primary technical authority on ServiceNow development Provide hands-on expertise across ITSM, ITOM, and custom applications Collaborate with business and technical stakeholders to define requirements Ensure quality assurance, code reviews, and adherence to platform governance Guide and mentor development teams to deliver … Skills & Experience: Proven experience as a ServiceNow Technical Lead or Senior Developer Strong understanding of ServiceNow architecture and module configuration Expertise in scripting (JavaScript, Glide, APIs, IntegrationHub) Experience with ITSM and ITOM modules (CMDB, Discovery, Event Management) Excellent stakeholder communication and leadership ability ServiceNow certifications (CSA, CAD, CIS – ITSM/ITOM) are advantageous Contract Details: Remote UK 6-month initial More ❯