26 to 50 of 55 SLA Jobs in the North of England

audit team as necessary Manage the Lead auditors appeals process, supported by the Key Account Manager Manage appeals, responding within the required SLA's Data review of survey results and trends and feedback to Lead Auditors Support training requirements of new and existing Intertek auditors - including setting up in Academy ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required: Experience working in a Managed Hosting/ ...

mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal ...

service delivery for a strategic global customer. Maintain accountability for service performance, stability and customer satisfaction. Lead monthly, quarterly and executive governance reviews. Manage SLA and KPI performance and proactively identify service risks and improvement opportunities. Lead critical incident and escalation management activities. Drive continual service improvement initiatives. Strategic Client ...

configuration: forms, views, business process flows, workflows, business rules, security roles Experience working in a support or managed services environment, including ticket/SLA-driven ways of working Comfortable troubleshooting integration and data issues across D365 CE and connected systems Excellent client-facing communication skills, able to explain technical issues ...

technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune. Escalated complex issues to senior engineers or third-party providers while meeting SLA targets. Maintained IT documentation, knowledge base articles, and asset records. Assisted with IT projects, Microsoft Teams/video conferencing support, and user training. Delivered excellent customer ...

alerts from a hybrid managed SOC service. Acting as the primary contact for the managed SOC and wider security vendors. Running vendor reviews, SLA management and service improvement activities. Overseeing BAU security operations and incident response activities. Supporting threat investigations and false positive analysis. Improving security processes, documentation and operational ...

accurate vulnerability data, ensuring consistent reporting standards and clear ownership Produce vulnerability reports, dashboards and metrics that give visibility of ageing vulnerabilities, recurring issues, SLA breaches and emerging trends Support governance and compliance by maintaining audit-ready evidence and documentation, and ensuring adherence to vulnerability management processes, policies and risk ...

Life Fleet Services: Oversee team delivery of Upgrades, Defit/Refits, RHIs, Deactivations and OEM activations, coordinating with customers and third-party installation partners SLA & KPI Management: Monitor team performance against SLAs and KPIs, producing regular reporting for the Head of Fleet Services and driving corrective action where needed Escalation ...

methodologies to ensure continuous improvement Managing and tracking outstanding tasks to be triaged Timely updating of the in-house systems, adhering to internal SLA’s Identify and escalate situations requiring urgent attention Work with the multiple channels that customers can contact MCF Fleet Services TO BE SUCCESSFUL YOU WILL LIKELY ...

CVSS scores, risk ratings and remediation SLAs. Escalating high-risk, overdue or repeatedly unresolved vulnerabilities. Producing dashboards and reports covering vulnerability ageing, trends and SLA performance. Maintaining accurate records and audit-ready evidence. Supporting security governance, assurance and risk-exception processes. Helping improve the effectiveness of the wider vulnerability management ...

system Taking ownership for the PPM schedule & reactive maintenance jobs To ensure all tasks are completed in line with the associate KPI’s/SLA’s To ensure 100% portal compliance in line with individual client’s requirements To ensure engineer/service reports are completed Tracking jobs progress against ...

knowledge current on MCF's solutions, working closely with Product, Technical Support Level 2, Engineering and Enablers on recurring or emerging issues Operational Excellence: SLA management: Monitor team performance against SLAs and KPIs, taking corrective action where targets are at risk Reporting: Provide regular reporting and insight to the Head ...

introduced through the PRA/FCA regulation around Operational Incident Reporting (PRA SS1/26)Third Party Vendor Management Monitoring important third-party arrangements, SLA performance, & KPIs. Third-party due diligence and ongoing monitoring. Onboarding and lifecycle management of vendors including contract reviews. Third-party arrangement inventory & systems records additions ...

deliverables, proactively resolving scope creep and contractual risk. Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions. Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric. Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

deliverables, proactively resolving scope creep and contractual risk.· Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions.· Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric.· Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

market demand, customer footprint, and internal product needs. Make high-leverage bets; say no to edge cases. Work with providers on roadmap alignment, SLA management, feature prioritisation, and support escalation. Define compliance and regulatory strategy partner with legal and compliance to navigate PSD2, Open Banking, local payment regulations, fraud/ ...

Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, technical escalation, SLA management, and direct line management of support colleagues click apply for full job details ...

through regular budget versus actual analysis and recommending corrective actions where neededOversee vendor relationships for commercial technology platforms, including contract negotiation, service level agreement (SLA) compliance, and ongoing performance monitoringLead platform integration efforts to ensure seamless data flow between commercial systems (e.g., CRM, marketing platforms) and enterprise data environmentsChampion data ...

potential business impact Ensure the organisation's risk appetite is understood and applied, and confirm all suppliers meet patch management requirements tied to SLA/KPI obligations Analyse and escalate risks from SLA/KPI shortfalls, feeding into the Governance, Risk, and Compliance structure Oversee the development, maintenance, and continuous ...

will be expected to challenge existing processes, identify opportunities for improvement and implement practical solutions that reduce ticket volumes, improve resolution times, strengthen SLA performance and ultimately improve the experience for both IT teams and end users. Key Responsibilities Lead the end-to-end transformation of the Service Desk … support processes for POS, payment terminal, network and store technology failures . Coordinate effectively with field engineers, technology partners and hardware vendors, ensuring appropriate SLA performance. Build strong relationships with senior stakeholders and communicate service improvements clearly across technical and non-technical audiences. Drive a culture of continuous service improvement ...

Term Contract Whatyoullbe doing Daily processing ofintercompanyand salesinvoices, PostingSalesLedger cashreceipts, Credit control, Processingdunning lettersand statements, Answering queriesfrom the shared Accounts Receivable inbox within the SLA timescale, Implementing annual price increases for schemes for invoicing process, Setting up new customers and amending customer details, Updating invoice request form when needed, Complete … Month end Proceduresfor Sales Ledgerwithinthe SLA timescale, Keeping records up to date and work on data cleansing in preparation fora transfer to the new finance system, Investigating unallocated cash receipts, Assisting with Sales Ledger audit queries, Assistingother team memberswithin Rent Ledgerwhere necessary, Assistingwith any other tasks assigned by Team Leader. ...

defining, governing, and continuously improving the service level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated into workflow tools such as Staff Workstation, Reporting, and Notification Manager, enabling operational teams to deliver … governance, client service excellence, and operational oversight to drive high quality, timely, and reliable service monitoring for BNY's global custody clients. Key Responsibilities SLA Strategy, Governance & Operating Model Define and maintain the end to end SLA framework, including metrics, prioritization logic, risk exposure drivers, and data quality requirements. Embed ...

defining, governing, and continuously improving the service-level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated into workflow tools such as Staff Workstation, Reporting, and Notification Manager, enabling operational teams to deliver … data governance, client-service excellence, and operational oversight to drive high-quality, timely, and reliable service monitoring for BNYs global custody clients. Key Responsibilities SLA Strategy, Governance & Operating Model Define and maintain the end-to-end SLA framework, including metrics, prioritization logic, risk exposure drivers, and data quality requirements. Embed ...

developing the technical team Conducting one-to-ones and appraisals, as well as supporting recruitment and onboarding Taking ownership of service delivery and ensuring SLA commitments are achieved Managing workloads and allocating engineering resources across support and project requirements Acting as a senior escalation point for complex technical issues Remaining … Support, Managed Services, Managed Service Provider, MSP, Service Delivery, IT Projects, Technical Support, Infrastructure, Microsoft 365, Microsoft Azure, Modern Workplace, Kaseya, Autotask, PSA, RMM, SLA, Middlewich, Cheshire, Crewe, Northwich, Winsford, Knutsford, Sandbach. ...