26 to 38 of 38 SLA Jobs in the North of England

Lead SAP Consultant

Hiring Organisation
83zero Ltd
Location
Philadelphia, Pennsylvania, Tyne & Wear, United Kingdom
Employment Type
Permanent
Salary
£123256 - £143799/annum
supply chain, production planning, inventory management, plant operations, and digital transformation initiatives. * Lead and enhance SAP AMS engagements, ensuring high-quality service delivery, governance, SLA management, continuous improvement, and stakeholder engagement. * Guide clients through SAP S/4HANA transformation programmes and broader SAP landscape modernisation initiatives. * Support the adoption ...

Audio Visual Technician

Hiring Organisation
JacobsMassey AV Specialists
Location
Manchester, England, United Kingdom
presentations and conferences. Service and Process Development • To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. • Administration necessary to support engineering role. • Pro-actively train and support end users and prepare relevant documentation. Desirable skills • Excellent communications skills. • Knowledge ...

Customer Support Specialist

Hiring Organisation
Nobul Resourcing Solutions
Location
Manchester, North West, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£26,000
training materials Helping reduce recurring support demand through proactive problem solving Collaborating closely with Product and Operations teams Delivering excellent customer experiences while meeting SLA/KPI targets What were looking for: Previous experience in a SaaS customer support or service role Strong communication skills and the ability to explain ...

Head of Solutions Design

Hiring Organisation
Vermelo
Location
Salford, Greater Manchester, North West, United Kingdom
Employment Type
Permanent, Work From Home
respective P&L owners Service Level Agreements (SLAs): Architect the performance metrics (e.g., call answering times, quote accuracy, renewal rates) that define and meet SLA requirements. 3. Risk & Governance Product Governance: Coordinate the "fair value" assessments for each new partnership, ensuring the product meets the needs of the target audience ...

Senior IT Engineer

Hiring Organisation
East Lancashire Hospitals NHS Trust
Location
Kendal, LA9 7RG, United Kingdom
Salary
£32073.00 to £39043.00
implementation projects. You will be a self-starter and be able to manage your own workload but also work as a team member tomeet SLA targets. Main duties of the job The post holder will provide general IT support to the Morecambe Bay Health Community; Acute Trust and Primary Care ...

IT Service Delivery Manager

Hiring Organisation
vertex-it-solutions
Location
Moor Row, Cumbria, England, United Kingdom
Employment Type
Full-Time
Salary
£50,000 - £55,000 per annum
agreed processes and standards. Prepare and present service performance data for weekly productivity reviews. Produce weekly KPI reports using ticket management system data, highlighting SLA performance, identifying risks and proposing mitigation actions. Deliver comprehensive monthly service reports covering SLA achievement, productivity metrics, customer feedback, performance trends, work-in-progress updates … activities. Manage employee relations matters in partnership with HR, including performance management and disciplinary processes where required. Proactively monitor ticket dashboards to identify potential SLA breaches and communicate risks to relevant stakeholders. Maintain regular communication with local and remote teams through Microsoft Teams and other collaboration tools, ensuring concerns ...

Audio Visual (AV) Onsite Technician

Hiring Organisation
proAV Ltd
Location
Worsley, Manchester, Lancashire, England, United Kingdom
Employment Type
Full-Time
Salary
Competitive salary
presentations and conferences. Service and Process Development To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. Administration necessary to support engineering role. Pro-actively train and support end users and prepare relevant documentation. Equality, Diversity & Inclusion: proAV is an equal ...

Level 3 Support Analyst

Hiring Organisation
VINCI Construction
Location
Widnes, England, United Kingdom
On-Site ICT Level 3 Support Engineer Widnes/Denton Permanent The Level 3 Support Analyst role is to provide escalated contact to end users so they can accomplish business tasks. This includes logging, prioritising ...

Endpoint Engineer

Hiring Organisation
Hays Technology
Location
Manchester, United Kingdom
Employment Type
Temporary
Salary
£300 - £500/day Flex
changes Collaborate with internal teams and vendors on software roadmaps and licencing compliance Ensure all solutions are delivered to meet customer needs and SLA targets Support infrastructure design and optimisation for software delivery Key Skills & Experience Strong scripting skills (PowerShell, VBScript) Proven experience with Microsoft Intune for application packaging … with Microsoft Defender vulnerability management Knowledge of MSIX App Attach Solid understanding of change management processes (risk, testing, rollback, documentation) Experience in ITIL/SLA-driven environments Excellent problem-solving, customer service, and time management skills Ability to work effectively under pressure and across multiple teams Requirements Eligibility to pass ...

Endpoint Engineer

Hiring Organisation
Hays Specialist Recruitment Limited
Location
Manchester, Lancashire, England, United Kingdom
Employment Type
Contractor
Contract Rate
£300 - £500 per day
changes Collaborate with internal teams and vendors on software roadmaps and licencing compliance Ensure all solutions are delivered to meet customer needs and SLA targets Support infrastructure design and optimisation for software delivery Key Skills & Experience Strong scripting skills (PowerShell, VBScript) Proven experience with Microsoft Intune for application packaging … with Microsoft Defender vulnerability management Knowledge of MSIX App Attach Solid understanding of change management processes (risk, testing, rollback, documentation) Experience in ITIL/SLA-driven environments Excellent problem-solving, customer service, and time management skills Ability to work effectively under pressure and across multiple teams Requirements Eligibility to pass ...

2nd Line Infrastructure Engineer

Hiring Organisation
LIMA Networks LTD
Location
Salford, Lancashire, England, United Kingdom
Employment Type
Full-Time
Salary
£35,000 - £45,000 per annum
with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide … understanding of Risk/Impact of changes made to customer environments Experience managing your own time and responsibilities whilst keeping to strict customer SLA’s Good time recording and record keeping, maintaining customer information Experience in working alongside service departments within the standard ITIL framework Desirables: Certifications in the aforementioned ...

Electrician

Hiring Organisation
Hays
Location
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Employment Type
Temporary
Salary
£18.0 - £27.50 per hour + Up to £27.50 per hour
trading floors. This role focusses on maintaining uptime, ensuring resilience of critical systems, and delivering rapid response to breakdowns in line with strict SLA requirements.You will play a key role in ensuring the electrical infrastructure and critical plant operate safely, efficiently, and without interruption. Key Responsibilities Respond to breakdown maintenance … requests within agreed SLA times Carry out planned preventative maintenance (PPM) and reactive works on electrical systems Diagnose and repair faults across power distribution, UPS, CPS, and cooling systems Perform repairs and maintenance on modular UPS systems Test and diagnose power quality issues, including harmonic distortion using on-site analysers. ...

AV Engineer

Hiring Organisation
ODIN RECRUITMENT GROUP LIMITED
Location
Stockport, Greater Manchester, North West, United Kingdom
Employment Type
Permanent
Salary
£35,000
delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key departments to ensure successful project delivery while maintaining professionalism and compliance with … Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...