26 to 50 of 84 SLA Jobs in the North of England

broader operational teams. Key tasks include making sure all processing is reconciled, any rejects are resolved timely, outgoing merchant funding is completed daily, all operational settlements are completed within SLA’s. You will join a highly motivated team and be part of a growth business working with colleagues who care about our customers. Working hours: 37.5 Location: Hull, office based More ❯

staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work More ❯

staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work More ❯

working on small project rollouts. Key Responsibilities: Provide second line tech support across windows environments, Office 365, networking and desktop hardware Troubleshoot and resolve escalated service desk tickets within SLA Liaise with clients to ensure clear communication and issue resolution Support onsite work at client locations (Liverpool) Assist with small projects and infrastructure improvemnets Tech stack: Windows server, Office More ❯

IT, OT and network systems (VLANs, DHCP, switch config, patching). Maintain site CCTV, access control systems, wireless APs and local servers. Manage service tickets (Caretaker SMAX) and ensure SLA compliance. Provide 1st/2nd line user support and act as a key IT contact for operations. Assist with vendor coordination, documentation and project work. Occasional UK/international travel More ❯

delivering the end-to-end lifecycle of user devices, from build and configuration to delivery and user onboarding. You'll take ownership of workflow, prioritise tasks in line with SLA agreements, and ensure accurate documentation and asset management through configuration management database tools. The role combines people leadership, technical delivery, and process improvement, ideal for someone who enjoys staying hands More ❯

Providing 1st and 2nd line support for Unit4 ERP system users across the organization Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯

Contract - 2 working days per week (Tuesday and Wednesday) for 4 weeks to start (possibility of extension with 5 days a week shifts) Location - Bredbury Park Way, Bredbury, Stockport SK6 2SN Working with service desk on support tickets. We are More ❯

be ideal for this role.As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage. What you'll get in return The Contract is initially for 3 Months/Hybrid Working/Day Rate is £120 and is INSIDE More ❯

ideal for this role. As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage. What you'll get in return The Contract is initially for 3 Months/Hybrid Working/Day Rate is £120 and is INSIDE More ❯

also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working … ll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and … managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. More ❯

also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working … ll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and … managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. More ❯

Membership to a relevant professional body (BCS, CMI etc.) Experience Essential Experience developing strategies/strategic planning and tracking progress using KPI's Substantial experience of contract negotiation and SLA management Substantial experience of delivering digital projects and programmes within a complex environment to defined standards. Experience of managing financial budgets in excess of £1m Considerable experience of producing documentation More ❯

stringent operational demands, with some involvement in Design work. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (1 week every 5 weeks), supporting critical incidents and emergencies. Work within ITIL More ❯

stringent operational demands, with some involvement in Design work. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (1 week every 5 weeks), supporting critical incidents and emergencies. Work within ITIL More ❯

stringent operational demands, with some involvement in Design work. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (1 week every 5 weeks), supporting critical incidents and emergencies. Work within ITIL More ❯

stringent operational demands, with some involvement in Design work. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (1 week every 5 weeks), supporting critical incidents and emergencies. Work within ITIL More ❯

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

suppliers. Experience implementing contract from local or national frameworks. Either CIPS qualified or with the relevant supplier and contract management experience. Experience of using KPI's and/or SLA's to drive improved supplier performance. Awareness of Information Management and Cyber Security essential. Strong verbal and written communication skills to liaise confidently across the team Strong MS Office skills. More ❯

loops, and CRM usage (MS Dynamics 365) Embed a strong culture of excellence, collaboration, and accountability Build team capability through coaching, mentoring, and training Ensure outstanding service through consistent SLA delivery and streamlined trading processes Collaborate with broker distribution leadership to align commercial priorities and accelerate delivery Represent Markel with credibility, integrity, and a determined approach Key Skills: Significant experience More ❯

data as required Manage asset warranties and building defects especially at project handover Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required Observe the site rules and maintain a smart appearance, leading by example at all times Perform any other reasonable duties as requested by the AOM or TSM More ❯

IT Professional Services are based on the Drum Industrial Estate and we have a live vacancy for an IT Apprentice. You will study for a Level 3 Microsoft IT Technician qualification and will have a lot of support to help More ❯

Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯

Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯