26 to 32 of 32 SLA Jobs in the North of England

Responsibilities/Duties Key responsibilities of the role include, but are not restricted to the following: Manage and monitor third party performance against key SLA's and KPI's, ensuring any contractual commitments are realised and that the appropriate remedies are implemented where appropriate. Champion the management of the Supplier ...

full Vaioni portfolio across Connectivity, Voice and Security Maintain a minimum 3:1 sales pipeline against monthly targets Respond swiftly to inbound leads ensuring SLA adherence Own inbound lead qualification and progression Qualify opportunities with key decision makers Present, propose and close solutions professionally Maintain accurate CRM data for reporting ...

ethical leadership and stewardship of organisational assets Key performance indicators: Mean Time to Remediate critical findings and percentage of high‐risk findings closed within SLA Baseline compliance coverage (CIS), patch compliance (e.g., >X% within Y days), and reduction of attack paths Phishing resilience rate and reduction in user‐reported compromises … adherence to encryption and key‐management standards, and reduction of privileged access Audit success measured by severity and count of findings, incident containment within SLA, and completion rate of post‐incident hardening activities Candidate specification Essential: Proven leadership in cyber security, with experience managing teams and driving strategic initiatives Deep ...

Level 2 Network Support Engineer | Manchester | Hybrid | £35K A fast-growing fibre network provider is looking for a Level 2 Network Support Engineer to join their expanding NOC team. Working primarily with Wholesale Partners, you ...

team. As Technical Support/Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service. The role does require an individual who has operated at Team Leader level within … team of Support Analysts, whilst ensuring high levels of customer service Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA Preparing Monthly team rotas to ensure resource is provided Assisting with Project Work and Coordination Identifying training needs and areas of improvement Ensuring that customers ...

most efficient management methods Defined with assumptions and risks where information does not exist Clearly governed and reported for all stakeholders Aligned to SLA/OLA commitments Ready for handover into BAU support This role is service‐led rather than platform‐led , and is critical to enabling operational continuity, knowledge … Pipeline-specific Actionable by support teams Validated with technical SMEs Support completion and validation of knowledge transfer activities , including shadow run periods. 5. SLA/OLA Alignment & Governance Map existing SLA and OLA commitments to pipeline services. Ensure the BAU service model can realistically meet agreed service levels. Define governance ...

Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional performance. Key Responsibilities/Accountabilities: * Develop strong effective, relationships … incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's * Ensure that accurate tracking of the supply chain of materials is maintained and deliver year on year improvement to contribute to the Company ...