51 to 52 of 52 SLA Jobs in the North of England

Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Experienced Field Engineer, working within an established team of engineers. Location: Hull, 5 days a week onsite. Working Hours: 9am-5:30pm, No more »

You will have direct management of 3 Service Desk Analysts. Your main responsibilities will be to improve documentation, templates, the scope of ticket workload, SLA delivery, and ticket responses and improve the solution ratios. Responsibilities Direct line management of 3 Service Desk Analysts Improve the operational performance of a team … of 10 Mange operations and scope of ticket workloads Improve delivery of SLA’s Reduce Ticket response times Coordinate Team meetings Improve documentation Improve project handover into support portal Service Monthly reviews Scheduling of rota Recruitment Key Attributes ITIL certified Respected but liked Experienced Target, performance & results driven Ability to more »