51 to 75 of 82 SLA Jobs in the North of England

business processes and how technology can drive value and efficiency. Commercial awareness: Demonstrable experience of effectively interfacing and supporting Commercial and Legal teams in context to contract agreement and SLA negotiation. An excellent understanding of business change management processes, with a demonstrable ability to apply this knowledge effectively to derisk a service transition. Location: This is a hybrid working role More ❯

financial reporting Utilise IT-based functions to accurately record and track all operational/financial performance Establish and maintain effective relationships with internal and external stakeholders; strive to improve SLA performance of the service; ensure compliance with contractual KPI's What you'll bring (Qualifications) Essential - 3 years' experience in similar supervisory role Essential - Experience of working with Microsoft Office More ❯

grow. PDRs and learning courses are your secret weapons. Team Player: Positive vibes, great teamwork, and a culture that feels like home. Knowledge and Abilities: How We Measure Success: SLA Performance: Youll ace it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements More ❯

referencing, editing and accurately transcribing, audio recordings that have been taken by our Employment Law Consultants, in respect of client meetings. Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service. The reviewing of audio recordings may even provide a successful candidate, a great insight into More ❯

referencing, editing and accurately transcribing, audio recordings that have been taken by our Employment Law Consultants, in respect of client meetings. Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service. The reviewing of audio recordings may even provide a successful candidate, a great insight into More ❯

of customer satisfaction Take responsibility and ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level of mechanical/electrical More ❯

of customer satisfaction Take responsibility and ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level of mechanical/electrical More ❯

endpoint compliance with healthcare IT security standards, including HIPAA and internal cybersecurity policies. Support hardware lifecycle management, including imaging, asset tagging. Maintain IT service records via ticketing systems, ensuring SLA compliance and escalation where necessary. Assist in the preparation for audits by maintaining accurate and up-to-date documentation. Training The successful candidate may be offered full-time employment. Apprenticeship More ❯

track record of delivering IT solutions that enable business change at scale. • Excellent stakeholder management skills, with the ability to influence senior executives. • Strong commercial awareness, including contract and SLA negotiation. • Exceptional written, verbal, and presentation skills. • Business acumen and understanding of how technology creates value. • Experience applying business change management to reduce risk and ensure success. Preferred • Project management More ❯

track record of delivering IT solutions that enable business change at scale. • Excellent stakeholder management skills, with the ability to influence senior executives. • Strong commercial awareness, including contract and SLA negotiation. • Exceptional written, verbal, and presentation skills. • Business acumen and understanding of how technology creates value. • Experience applying business change management to reduce risk and ensure success. Preferred • Project management More ❯

Produce scheduled payroll and service delivery reports Maintain accurate documentation of processes and changes Allocate team workloads and manage performance Conduct 1:1s, reviews, and support team development Monitor SLA adherence and ensure service quality Collaborate across departments and support onboarding Perform user acceptance testing (UAT) for system changes Identify and implement process improvements Profile A successful Payroll Team Leader More ❯

security processes, including password resets, group policy implementation, and anti-virus configurations. Use Heat/Colt ticketing systems to log, track, and escalate IT issues. You will support with SLA adherence and document tasks thoroughly. Assist with hardware setup, including hard drive replacements, routers, switches, Wi-Fi servers, wireless headsets, and printers. Conduct software and driver updates, security patches, and More ❯

security processes, including password resets, group policy implementation, and anti-virus configurations. Use Heat/Colt ticketing systems to log, track, and escalate IT issues. You will support with SLA adherence and document tasks thoroughly. Assist with hardware setup, including hard drive replacements, routers, switches, Wi-Fi servers, wireless headsets, and printers. Conduct software and driver updates, security patches, and More ❯

Key Responsibilities: Timely communication with clients on incident progress and changes Investigate and resolve software faults related to print, scan, fax, and network issues Respond to P1 Outages within SLA timescales and produce Major Incident reports Collaborate with HP Support teams to provide technical support Take ownership of escalated calls and manage them through to resolution Ensure client satisfaction and More ❯

Day in the Job: Working on a helpdesk to support clients Logging and resolving tickets through ConnectWise Manage. Tickets include password resets, system upgrades, network and hardware. Work towards SLA logged on Connectwise Answer phone, emails, remote access PCs. Physical and virtual hardware, setting up laptops to send out phones, barcode scanners and servers. Visit customer sites Full training and More ❯

a fast-paced, collaborative environment? What the role has to offer Take ownership of incidents from start to finish, ensuring timely resolution that meets customer satisfaction and aligns with SLA targets, while developing strong problem-solving skills in a dynamic environment Gain hands-on experience with a wide range of IT systems, including Active Directory, Exchange, VMWare, and Microsoft Office … ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs Responsible for answering all calls and chats to the Service Desk within the SLA response times Raising Service Requests from users either via the phone or online portal Accurately recording all incident details and resolution activity into the Service Desk tool Assisting Problem Management … and up to date where applicable Providing a high level of first-time fix for all incidents Escalating incidents to the next level of management or technical support where SLA timescales are reached Ensuring regular communications updates are provided to the customer until incidents are resolved User account creation in Active Directory and NT Email account management in Exchange Full More ❯

a fast-paced, collaborative environment? What the role has to offer Take ownership of incidents from start to finish, ensuring timely resolution that meets customer satisfaction and aligns with SLA targets, while developing strong problem-solving skills in a dynamic environment Gain hands-on experience with a wide range of IT systems, including Active Directory, Exchange, VMWare, and Microsoft Office … ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs Responsible for answering all calls and chats to the Service Desk within the SLA response times Raising Service Requests from users either via the phone or online portal Accurately recording all incident details and resolution activity into the Service Desk tool Assisting Problem Management … and up to date where applicable Providing a high level of first-time fix for all incidents Escalating incidents to the next level of management or technical support where SLA timescales are reached Ensuring regular communications updates are provided to the customer until incidents are resolved User account creation in Active Directory and NT Email account management in Exchange Full More ❯

and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required Skills & Technologies VMware vSphere, NSX-T/V, SRM vSAN, VCF, Tanzu Aria Suite … vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Basic & Preferred Qualifications Basic: Bachelors degree in a relevant field or equivalent combination of education and experience Typically More ❯

of a team of Desktop Support Analysts, the jobholder will manage their workload using the Helpdesk database system, investigating and resolving hardware and software faults within tight KPI and SLA timescales to ensure end user expectations are met. Main duties of the job IT Support serves all of the Trust's 6000+ staff, across the two main sites, Bradford Royal … equivalent or relevant experience Desirable ITIL Foundation Experience Essential Minimum of 18 months working in an IT support environment Experience of handling/resolving IT related queries within agreed SLA timeframes, escalating as necessary. Desirable Experience within NHS enviornment Skills Essential Ability to follow scripted solutions to incidents e.g. imaging, printer and pc install Ability to plan, organise and prioritise … a broad range of complex activities to meet tight SLA and KPI deadlines. Specialist knowledge of Desktop hardware, software, printers and associated peripherals support within a server and client domain/workgroup environment Ability to take ownership and be able to communicate escalations to a range of stakeholders. Excellent written and verbal communication skills Good customer facing Skills Ability to More ❯

2nd Line Support Engineer/Second Line Support Engineer Office based in Havant Salary from £30,000 All candidates should make sure to read the following job description and information carefully before applying. - £35,000 This 2nd Line Support Engineer More ❯

surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required … with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way More ❯

assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times. Ensure all resolver groups are performing to … the expected standard. Resolving any exceptions that occur during the provisioning process within target SLA’s In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting … will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of More ❯

escalation for customer incidents • Providing strong server and desktop support across our customer networks • Keeping clients updated as to the progress of their request/issue status • Maintaining agreed SLA’s, updating ticket information as you work • To provide an escalation point for sales/customers/technical, and to manage the solution • Training and development of junior engineers • Liaise … within the technical department and implement, including reducing incoming cases and streamlining processes Skills and Experience · Excellent communication skills (both verbal and written) · Ability to respond to customers under SLA and work under pressure · Customer focused · Possesses significant knowledge of client/server and Internet systems architectures · Has developed complex technical solutions to IT problems · Experience of a support desk More ❯

escalation for customer incidents • Providing strong server and desktop support across our customer networks • Keeping clients updated as to the progress of their request/issue status • Maintaining agreed SLA’s, updating ticket information as you work • To provide an escalation point for sales/customers/technical, and to manage the solution • Training and development of junior engineers • Liaise … within the technical department and implement, including reducing incoming cases and streamlining processes Skills and Experience · Excellent communication skills (both verbal and written) · Ability to respond to customers under SLA and work under pressure · Customer focused · Possesses significant knowledge of client/server and Internet systems architectures · Has developed complex technical solutions to IT problems · Experience of a support desk More ❯

business areas. The role is primarily Leeds based however you?may be expected to work at our client locations as and when required. The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate will ensure that highly effective communications and levels … Key Responsibilities Acts as the main escalation point for all Major IT Incidents & take full ownership of facilitating the restoration of service following of Major Incidents within the agreed SLA's in a multi-supplier environment. Setup and distribute Major Incident Communication during the major incident life cycle, until resolution and ensure progress on incidents is continually assessed, making appropriate More ❯