26 to 50 of 62 Service Management Jobs in the North of England

Service Desk Analyst (Level 1/Level 2) Middlesbrough, Teesside (On-site with some flexibility depending on business needs) Competitive salary, dependent on experience Company Overview Our client is a well-established business based in Middlesbrough, operating across the UK and internationally. With a strong reputation for reliability … environment to support their people, operations, and customers. They are now looking to strengthen their IT support function with a proactive L1/2 Service Desk Analyst who enjoys solving problems, supporting users, and being part of a close-knit technical team. The Role As a Service Desk ...

working. The bulk of the team's work is network based; the telephony element is very small these days. The biggest undertaking is the management of the COIN, a 400-site network spanning Greater Manchester, currently provided by VMO2 but more recently we have introduced AD-Wan with Meraki. … Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects. Be a key member of the team as well ...

Remote Asset Management Ltd (R.A.M.), a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America … growth journey. Further strengthening our position in the market, RAM was acquired by Kerridge Commercial Systems (Klipboard) in 2025, aiming to enhance field service management product suites and provide more comprehensive solutions to clients. With a commitment to innovation and customer satisfaction, RAM continues to support businesses ...

Service Delivery Engineer Bedlington Negotiable Salary Depending on Experience Our long-standing client, leaders in their industry, are looking for a Service Delivery Engineer to join their ever-growing team! Service Delivery Engineer Roles and Responsibilities: Be the first point of contact for IT issues, following them … delivering continual improvement within communicated and well managed budgetary restrictions Once up to date join or cross lead a Virtual Team The ideal Service Delivery Engineer will: Knowledge of ITIL Service Management and process execution is a benefit Knowledge of Microsoft Windows client and server operating systems ...

systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

Implementation Manager to make sure new digital services land smoothly and deliver real benefits. You'll plan and coordinate deployments, work closely with service teams, and embed agile ways of working across DWP. This is a hands-on, collaborative role where you'll manage priorities, coach others, and help … Change and Implementation Manager to help deliver successful business implementation of digital services across DWP. In this role, you'll work with multiple Digital Service teams and a wide range of stakeholders to ensure deployments are well-planned, aligned with sprint delivery, and meet operational needs. You'll play ...

Implementation Manager to make sure new digital services land smoothly and deliver real benefits. You'll plan and coordinate deployments, work closely with service teams, and embed agile ways of working across DWP. This is a hands-on, collaborative role where you'll manage priorities, coach others, and help … Change and Implementation Manager to help deliver successful business implementation of digital services across DWP. In this role, you'll work with multiple Digital Service teams and a wide range of stakeholders to ensure deployments are well-planned, aligned with sprint delivery, and meet operational needs. You'll play ...

Technical Operations Director Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous … improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap ...

company pension scheme, and life assurance We are recruiting on behalf of one of our valued clients-a market-leading provider of IT Project Management Services-who are seeking an IT Business Analyst Consultant to join their dynamic team. The Role As an IT Business Analyst Consultant, you will … strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field ...

maintaining high standards in technology support. Description Provide deskside support for IT-related issues, ensuring minimal disruption to business operations. Respond promptly to service requests, troubleshooting hardware and software problems effectively. Manage and maintain IT equipment, ensuring optimal performance and reliability. Support the installation, configuration, and updates of software … across the MS Stack including the Windows OS Family, Active Directory (hybrid) · Ability to troubleshoot and resolve hardware, software, network, and system issues. · line management or team lead experience · Demonstrated ability to work effectively in a team environment · ITIL certification or experience? · Excellent communication, customer service, and interpersonal ...

team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL‐qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career. Key Accountabilities … helpdesk. This includes: Daily monitoring of production services. First line issue analysis and intra team escalation. Workload balancing for the BST. Timely provision of service requests. Key relationship management. Attend Service Delivery sessions with key jurisdictional and group stakeholders to ensure support standards are maintain. Be responsible ...

Digital Support and Delivery Apprentice will play a crucial role in ensuring the smooth operation of IT service support within Wigan Council. You will support the IT function with troubleshooting problems, following up on queries in a timely manner, responding to contact from end users, and updating and maintaining … documentation within specified service level agreements. As an apprentice, you will work closely across IT support and delivery teams to provide first class support to internal users and external clients to achieve departmental objectives in line with our business vision and the Councils Progress with Unity ambitions. ...

hand to the Head of IT, taking ownership of day-to-day IT operations. Specifically you will: Manage internal coordination and external suppliers, overseeing service delivery and supplier performance . Act as first point of contact for IT-related queries across the organisation. Coordinate internal IT tasks and ensure … liaise with business units to understand needs. Maintain good security practice awareness in day-to-day operations. Identify opportunities to improve IT processes and service delivery and proactively work with other stakeholders to deliver Person Specification Having experience of managing an IT operation, you will have proven ability ...

Collaborate with Software Development and DevOps teams to meet infrastructure and deployment needs. • Research, recommend, and implement improvements to enhance system efficiency, reliability, and service levels. • Create and maintain documentation for infrastructure technologies and ensure all changes follow appropriate change management processes. • Ensure all systems and environments comply … priorities, meet SLAs, and maintain excellent communication with stakeholders • Proactive approach to keeping up with emerging technology trends and industry developments Desirable: • Understanding of Service Management disciplines, ideally aligned with the ITIL framework • Proven ability to build strong relationships with internal and external stakeholders • Experience working alongside software ...

complex, highly integrated SAP solutions. You will be experienced in leading multi-location, multi-disciplinary teams within a matrix environment and demonstrate excellent stakeholder management, communication and leadership skills. A delivery-focused mindset, adaptability to change and experience working with third-party vendors are essential. Key Requirements: • Strong … background across Finance and Procurement • Experience with end-to-end SAP solution architecture • Solid knowledge of ITIL service management • Background as a functional lead across Finance & Controlling, Procurement, Inventory Management, VIM and Concur • Understanding of Agile and Waterfall delivery methods • Knowledge of SAP EPPM ...

leading-edge IT and business systems—ensuring our team members have the secure, seamless digital tools they need to deliver the very best service to our customers. Don’t worry if you haven’t worked in our industry before—full training on our applications and processes will be provided … your work-life balance with time back when you cover out-of-hours or are on call. Key Responsibilities for IT Application Support and Management Provide expert user support for core business and IT applications, resolving technical issues and maintaining excellent customer service for internal stakeholders. Monitor applications ...

project meetings, steering groups, and stakeholder updates to ensure project alignment and momentum. Engage with key internal stakeholders across HR, IT, Architecture, Testing, and Service Management teams. Manage third-party software vendors and consultants to ensure deliverables meet quality, time, and cost expectations. Apply structured change management … 500k and coordinating cross-functional teams. Qualifications: Degree or Diploma in Computing, Business Administration, or a related subject (or equivalent experience). Advanced Project Management qualification (e.g. Prince2 Practitioner) Essential Agile/SAFe accreditation Beneficial This contract presents a high-impact opportunity for a driven and capable IT Project ...

project meetings, steering groups, and stakeholder updates to ensure project alignment and momentum. Engage with key internal stakeholders across HR, IT, Architecture, Testing, and Service Management teams. Manage third-party software vendors and consultants to ensure deliverables meet quality, time, and cost expectations. Apply structured change management … 500k and coordinating cross-functional teams. Qualifications: Degree or Diploma in Computing, Business Administration, or a related subject (or equivalent experience). Advanced Project Management qualification (e.g. Prince2 Practitioner) – Essential Agile/SAFe accreditation – Beneficial This contract presents a high-impact opportunity for a driven and capable IT Project ...

curve through training, industry events, and knowledge sharing. What We're Looking For Strong SAP Finance experience, ideally within FMCG. Knowledge of ITIL Service Management principles and Finance business processes. Experience with S/4HANA and Fiori is highly advantageous. Excellent communication and stakeholder management skills. Analytical ...

Collaborate with Software Development and DevOps teams to meet infrastructure and deployment needs. * Research, recommend, and implement improvements to enhance system efficiency, reliability, and service levels. * Create and maintain documentation for infrastructure technologies and ensure all changes follow appropriate change management processes. * Ensure all systems and environments comply … priorities, meet SLAs, and maintain excellent communication with stakeholders * Proactive approach to keeping up with emerging technology trends and industry developments Desirable: * Understanding of Service Management disciplines, ideally aligned with the ITIL framework What you get in return: * £40,000-£50,000 per annum + bonus + benefits ...

experience) Hours: 40 hours per week Location: Leeds Type: Full-time, permanentAre you an IT professional who enjoys solving problems and delivering great service in a fast-moving environment? This is a fantastic opportunity to join a respected and forward-thinking organisation in Leeds as an IT Support Engineer.You … asset records to support compliance and reporting. Build strong relationships with colleagues to promote collaboration and improve system effectiveness. Support end-user device management, including setup, configuration, and security. What We’re Looking For Experience in IT support or infrastructure roles (2nd and 3rd line). A proactive, customer ...

Responsibilities 1. IFS Cloud Implementation & Configuration Lead or support the configuration of IFS Cloud modules such as Finance, Supply Chain, Manufacturing, Projects, Maintenance, Service Management, or HR. Analyse and translate business requirements into best-practice IFS Cloud workflows and setups. Perform system build activities, including data configuration, process ...

secure basis. Job Requirements: At least 3 years’ experience working at a senior level in an ICT environment includes 2 years’ experience in the management of staff or projects. Professional Management qualification. Able to make complex decisions and prioritise the teams’ workload todeliver improved outcomes in line with … Services strategy. Advanced in using IT service management tools to accurately capture data relating to ITIL processes. Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. How to Apply ...

secure basis. Job Requirements: At least 3 years’ experience working at a senior level in an ICT environment includes 2 years’ experience in the management of staff or projects. Professional Management qualification. Able to make complex decisions and prioritise the teams’ workload to deliver improved outcomes in line … with the IT Services strategy. Advanced in using IT service management tools to accurately capture data relating to ITIL processes. Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. ...