26 to 50 of 106 Service Management Jobs in the North of England

fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change management processes within … JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSMs asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. Provide … Jira training and support to end-users and assist with necessary documentation. Sharing of good practice with stakeholders across GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelors degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service More ❯

fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change management processes within … JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSMs asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. Provide … Jira training and support to end-users and assist with necessary documentation. Sharing of good practice with stakeholders across GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelors degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service More ❯

fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change management processes within … JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM's asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. … Jira training and support to end-users and assist with necessary documentation. Sharing of good practice with stakeholders across GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor's degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira More ❯

fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change management processes within … JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM's asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. … Jira training and support to end-users and assist with necessary documentation. Sharing of good practice with stakeholders across GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor's degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira More ❯

fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change management processes within … JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM's asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. … Jira training and support to end-users and assist with necessary documentation. Sharing of good practice with stakeholders across GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor's degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly into … live operations with minimal impact to users and customers. This is an initial 2 year fixed term contract. The Role As Change & Release Manager, you will: Lead the management of changes and releases into production, working with multiple senior stakeholders, business units, and third-party suppliers. Support a major transformation programme, overseeing the transition to a new multi-supplier … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly into … live operations with minimal impact to users and customers. This is an initial 2 year fixed term contract. The Role As Change & Release Manager, you will: Lead the management of changes and releases into production, working with multiple senior stakeholders, business units, and third-party suppliers. Support a major transformation programme, overseeing the transition to a new multi-supplier … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in More ❯

IT Support Team Lead is required to join a well-established organisation for an initial period of 12-months. You will be leading a multi-site IT team, ensuring service targets are being met and all processes are followed by the team. As a proven leader, you will provide clarity, feedback, coaching, and development while continuously seeking to enhance … performance of the IT Team. As the Service Desk Lead, you will ensure all requests are logged and managed to completion on the service management tool whilst also guaranteeing that IT systems, services and resources enable compliance with relevant standards/policies. This IT Team Lead role will expect you to deliver effective incident management, problem … management, change management and other ITIL lifecycle processes as required. As is expected in this type of role, you will implement best practices across the IT service lifecycle. Package: 37.5 hours per week 31 days holidays plus bank holidays Well above average employer pension contribution, professional development, cash health plan, salary sacrifice schemes (lifestyle benefits and discounts More ❯

the clients. Based in Leeds this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective … and suppliers through regular and ad-hoc meetings. Key Responsibilities Acts as the main escalation point for all Major IT Incidents & take full ownership of facilitating the restoration of service following of Major Incidents within the agreed SLA's in a multi-supplier environment. Setup and distribute Major Incident Communication during the major incident life cycle, until resolution and … Major Incident Report, setup and run Post Incident Review meetings and ensure all problem records are logged and progressed with suppliers. Complete Monthly reporting for Major Incidents and Problem Management and run daily/weekly Major Incident and Problem Meetings. Ensure all problem records are logged and progressed with suppliers. Manage the end-to-end reactive and proactive Problem More ❯

Role Title: Operational Resilience Lead - Capacity Management Framework Location: Sheffield S1 4NB (Hybrid 60% office/40% home - 3 days in the office is mandatory) Duration: Until EOY Initially Rate: £505p/d via Umbrella Role Overview: The OpRes Lead will be responsible for driving the implementation of the Capacity Management Framework at Business Service level, across … role requires strong leadership, the ability to engage senior stakeholders, and oversight to ensure capacity practices are Embedded in operational resilience framework. Key Responsibilities: Lead the adoption of Capacity Management practices within IBS and COs. Partner with Operational Resilience Entity Leads to align capacity requirements with resilience objectives. Provide oversight of framework implementation. Monitor adoption progress, identify risks and … gaps, and drive remediation or escalation as required. Manage stakeholder engagement with senior business and technology leaders. Skills & Experience: Strong stakeholder management and influencing skills at senior levels. Knowledge of regulatory requirements for Operational Resilience (eg, IBS, COs). Understanding of capacity management, risk management, and service governance practices. Ability to lead cross-functional initiatives and More ❯

You will be required to use an FCSA Accredited Umbrella Company for this role. Key Requirements: - The OpRes Lead will be responsible for driving the implementation of the Capacity Management Framework at Business Service level, across Important Business Services (IBS) and Critical Operations (COs). - The role requires strong leadership, the ability to engage senior stakeholders, and oversight … to ensure capacity practices are Embedded in operational resilience framework. Key Responsibilities: - Lead the adoption of Capacity Management practices within IBS and COs. - Partner with Operational Resilience Entity Leads to align capacity requirements with resilience objectives. - Provide oversight of framework implementation. Monitor adoption progress, identify risks and gaps, and drive remediation or escalation as required. - Manage stakeholder engagement with … senior business and technology leaders. Key Experience: - Strong stakeholder management and influencing skills at senior levels. - Knowledge of regulatory requirements for Operational Resilience (eg, IBS, COs). - Understanding of capacity management, risk management, and service governance practices. - Ability to lead cross-functional initiatives and deliver within a complex, multi-entity environment. - The Supplier will provide leadership More ❯

onsite) Duration: 01/06/2026 Pay Rate: £492 per day inside IR35 Role Overview: The OpRes Lead will be responsible for driving the implementation of the Capacity Management Framework at Business Service level, across Important Business Services (IBS) and Critical Operations (COs). The role requires strong leadership, the ability to engage senior stakeholders, and oversight … to ensure capacity practices are Embedded in operational resilience framework. Key Responsibilities: Lead the adoption of Capacity Management practices within IBS and COs. Partner with Operational Resilience Entity Leads to align capacity requirements with resilience objectives. Provide oversight of framework implementation. Monitor adoption progress, identify risks and gaps, and drive remediation or escalation as required. Manage stakeholder engagement with … senior business and technology leaders. Skills & Experience: Strong stakeholder management and influencing skills at senior levels. Knowledge of regulatory requirements for Operational Resilience (eg, IBS, COs). Understanding of capacity management, risk management, and service governance practices. Ability to lead cross-functional initiatives and deliver within a complex, multi-entity environment. Tooling Leadership & Integration: The Supplier More ❯

Senior Applications Analyst - Wetherby (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Analyst with a good background in the legal sector? A Senior Applications Analyst is required to join a growing applications team for a law firm in Wetherby. The … to come into the office twice a week. The Senior Applications Analyst will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Application Analyst will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and PowerBI … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

Senior Applications Specialist - Manchester (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A law firm in Manchester is seeking a Senior Applications Specialist to join their applications team and play a … to come into the office twice a week. The Senior Applications Specialist will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Application Specialist will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and PowerBI … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

Senior Applications Specialist - Manchester (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A law firm in Manchester is seeking a Senior Applications Specialist to join their applications team and play a … to come into the office twice a week. The Senior Applications Specialist will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Application Specialist will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and PowerBI … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career Job Description Netcompany is looking for a Splunk IT Service Intelligence (ITSI) Developer to join our team. The ideal candidate will have expertise in Splunk ITSI along with strong cloud infrastructure and automation skills using AWS, Terraform, Python, and … Lambda functions. This role involves designing, implementing, and maintaining service monitoring solutions while leveraging cloud-native technologies for scalable observability platforms. Key Responsibilities Design KPIs, service definitions, dashboards, and glass tables Configure correlation searches, events, and predictive analytics Build dependency mapping and topology visualization Deploy and manage AWS infrastructure with Terraform & IaC Automate Splunk deployments and config management … of Splunk architecture, search processing language (SPL), and administration 2+ years of AWS cloud experience with services like EC2, S3, Lambda, CloudWatch Proficiency in Terraform for infrastructure automation and management Python programming skills with experience in various libraries Experience with AWS Lambda functions and serverless architectures Knowledge of REST APIs, JSON/XML, and web services integration Familiarity With More ❯

fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career Job Description Netcompany is looking for a Splunk IT Service Intelligence (ITSI) Developer to join our team. The ideal candidate will have expertise in Splunk ITSI along with strong cloud infrastructure and automation skills using AWS, Terraform, Python, and … Lambda functions. This role involves designing, implementing, and maintaining service monitoring solutions while leveraging cloud-native technologies for scalable observability platforms. Key Responsibilities Design KPIs, service definitions, dashboards, and glass tables Configure correlation searches, events, and predictive analytics Build dependency mapping and topology visualization Deploy and manage AWS infrastructure with Terraform & IaC Automate Splunk deployments and config management … of Splunk architecture, search processing language (SPL), and administration 2+ years of AWS cloud experience with services like EC2, S3, Lambda, CloudWatch Proficiency in Terraform for infrastructure automation and management Python programming skills with experience in various libraries Experience with AWS Lambda functions and serverless architectures Knowledge of REST APIs, JSON/XML, and web services integration Familiarity With More ❯

fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career Job Description Netcompany is looking for a Splunk IT Service Intelligence (ITSI) Developer to join our team. The ideal candidate will have expertise in Splunk ITSI along with strong cloud infrastructure and automation skills using AWS, Terraform, Python, and … Lambda functions. This role involves designing, implementing, and maintaining service monitoring solutions while leveraging cloud-native technologies for scalable observability platforms. Key Responsibilities Design KPIs, service definitions, dashboards, and glass tables Configure correlation searches, events, and predictive analytics Build dependency mapping and topology visualization Deploy and manage AWS infrastructure with Terraform & IaC Automate Splunk deployments and config management … of Splunk architecture, search processing language (SPL), and administration 2 years of AWS cloud experience with services like EC2, S3, Lambda, CloudWatch Proficiency in Terraform for infrastructure automation and management Python programming skills with experience in various libraries Experience with AWS Lambda functions and serverless architectures Knowledge of REST APIs, JSON/XML, and web services integration Familiarity With More ❯

Business Unit: TOCS - Service Protection - Change Management Salary range: £33,600 to £42,000 per annum DOE Location: Hybrid with occasional travel to a Glasgow & Gosforth Hubs when required Contract type : Permanent - Full time Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have … the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the organisation's ability to function effectively and ensure the safety to our internal and external customer experience, contributing to our purpose of … Making You Happier About Money. We're seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination to safeguard the bank's interests, maintain internal governance and compliance with regulatory standards. What you'll be doing Protecting live operational service through the management of ALL IT change activity using robust change management More ❯

term 12-month contract role ending October 2026. We are looking for a knowledgeable M365 specialist to help support the Bank's new approach to the document and records management system. The Bank is migrating our document management solution from a legacy toolset to M365, primarily using SharePoint for document management. The Bank will also be using Microsoft … Purview extended with a custom Azure Cloud solution to meet the Bank's records management requirements. We are currently in a pilot phase, and the successful candidates will support the organisation during and after the remainder of the deployment of the solution. This role will include working as part of an on-call support rotation covering evenings and weekends. … performance and usability of SharePoint environments. Ensuring visibility of solutions using reporting and monitoring tools. Business-As-Usual (BAU) operational support for SharePoint, Teams, and other M365 products, including service requests and incident resolution. Role Requirements Minimum Criteria We are interested in candidates with demonstrable experience of the following: The M365 suite of applications including configuring, managing, and troubleshooting More ❯

Overview Join Barclays as a Cryptography and Key Management Analyst , where you'll lead the evolution of our digital landscape, driving innovation and operational excellence. In this role, you will be part of the Cryptography team within the Chief Information Security Office, Global Information Security. This team provides critical cryptographic services, including Secure Key Management, Hardware Security, Application … this role, you will need the following: Experience in Cryptography and Information Security. ITIL Foundation certification. Experience in Key Management. Experience in HSM configuration/installation/support. Certificate management experience. Strong stakeholder management with the ability to influence and negotiate at all levels. Excellent attention to detail and accuracy. Ability to make informed decisions under tight deadlines … and manage multiple priorities effectively. Proficiency in MS Office applications. Some other highly valued skills may include: Relevant security or project management certifications. Background in operational environments, including incident response and change management. Strong documentation skills for operational procedures. Familiarity with SharePoint, Confluence, and JIRA. Unix/Windows operating system knowledge. Expertise in privacy, compliance, and data protection services. More ❯

expected travel onsite 2-3 days per week Outside IR35 Start/End - November - March 2026 Summary We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital … solution providers . The position offers a competitive day rate, is outside IR35, and is based in the North West of England. Key Responsibilities - Lead the establishment and ongoing management of contact centres, both outsourced and insourced. - Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable … contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing More ❯

expected travel onsite 2-3 days per week Outside IR35 Start/End - November - March 2026 Summary We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital … solution providers . The position offers a competitive day rate, is outside IR35, and is based in the North West of England. Key Responsibilities - Lead the establishment and ongoing management of contact centres, both outsourced and insourced. - Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable … contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing More ❯

testing assumptions, continuously learning and iterating, doing the hard work so that it's easier for our users. What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working Flexi time Hybrid working model Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Main duties of the job Accountability for … priorities, adapting products and services where needed to meet both internal and external users needs, ensuring your product team builds the right things at the right time. Use product management principles and approaches to capture and translate user needs into deliverable outcomes for users. You will define the minimum viable product and define, agree and amend priorities where appropriate. … Monitor service quality and set appropriate KPI's in collaboration with interested parties and communicate the achievement and performance of your product to stakeholders. You will use your subject matter expertise to understand and communicate constraints to manage expectations with colleagues in policy, operations, technology as well as regulatory, financial and legal colleagues. Act as an ambassador for the More ❯

Job summary How would you like to be involved in creating innovative solutions that directly benefit clinical staff and patients within the NHS? In the Informatics Merseyside Development Service, we use a variety of platforms to develop software applications and interfaces, supporting multiple NHS organisations. We are looking for a well organised and enthusiastic individual, who is a strong … in the integration of clinical systems. Integration of Systems (HL7, XML, JSON, Javascript, REST, Rhapsody). This role will be specifically to support the integration team within the development service, Previous integration experience will be essential, and experience of SQL database management. For more information about this Lead Developer role, and about Informatics Merseyside, we will be hosting a … brief and informal virtual session on Microsoft Teams, that you are invited to join.Please email Michael Bland, Head of Development Service (Michael.Bland@imerseyside.nhs.uk)if you would like to be invited to join this session. What we can offer: Hybrid Working Role basedtraining. Continued personal and professional development. A friendly and supportive environment Consideration of requests for Flexible working arrangements More ❯