1 to 25 of 58 ITIL Jobs in Scotland

within defence, aerospace, government or another highly regulated environment. Experience working within a large, global or matrix-managed organisation. Knowledge and practical application of ITIL, particularly Change Management, Service Transition and operational support. Experience working within a structured PMO and governance environment. Experience using Microsoft Project, JIRA, Azure DevOps ...

project-based organisations. Halo ITSM or comparable enterprise ITSM experience. Experience coordinating suppliers and supporting business-critical applications. PowerShell or other automation experience. Microsoft, ITIL, CompTIA or equivalent certifications. Attached to this advert you will find a full overview of the fantastic benefits we offer, along with a detailed ...

across multiple suppliers and support teams.Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks.Experience analysing incident trends, recurring issues, and knowledge usage metrics to identify opportunities for service improvement and increased operational efficiency.Strong analytical, organisational, and communication skills ...

customer Possess excellent customer communication skills Have experience of producing and updating technical documentation to a high standard Be experienced working within ITIL framework particularly around change control What we do for you At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make ...

services quickly.Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice.Experience analysing incident trends, service performance metrics, and operational data to identify risks, improve service stability, and drive continual service improvement initiatives.Excellent ...

platform. Qualifications Essential : Proven experience in application support, ideally with finance platforms, particularly OneStream; strong understanding of Service Management frameworks such as ITIL; solid background in operating system management (Windows/Linux), application troubleshooting and performance optimisation, log analysis, system monitoring, and incident management; ability to collaborate effectively with technical ...

services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance in accordance with ITIL best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problem management and Reporting. • To establish and assure the required ...

Microsoft Azure DevOps Solutions Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Azure DevOps Engineer Expert Terraform (desirable) ITIL Foundation (desirable) Behaviours Ability to work collaboratively across teams, ensuring alignment of technical solutions with business goals. Ability to mentor and provide guidance to junior ...

business integration programmes Knowledge of Enterprise Mobility & Security technologies Experience with VDI or Desktop as a Service solutions Citrix technologies Microsoft certifications Knowledge of ITIL service management practices Experience working within energy sector/regulated industries Why prosource.it? Technology is constantly evolving, and so are we. Since our beginnings ...

problem and change management processes Producing governance reports and performance dashboards Working with suppliers and operational teams to ensure service delivery commitments are met ITIL Service Management experience Strong communication and stakeholder management Analytical and reporting skills ServiceNow experience Root cause analysis and problem-solving Customer service and relationship management ...

experience with ServiceNow UI, navigation, standard tables/forms, Flow Designer, and core modules (ITSM, CSM, or HRSD). Methodologies: Strong background in ITIL/ITSM processes and Agile/Scrum delivery frameworks. Tooling: Proficiency with Jira, Confluence, Microsoft Visio/Lucidchart, and ServiceNow Agile Engine. Skills: Strong analytical, communication ...

experience managing application support teams and customer environments in a hosted or cloud-based setting.* Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes.* Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams.* Experience working ...

automation and monitoring tools including GitHub, Terraform, Azure DevOps, Python, Ansible, Cisco Observability platforms, and SolarWinds.• Knowledge of IT service management frameworks such as ITIL and experience with ServiceNow.• Experience leading or supporting global network teams in a flat organizational structure. Why join Weir We live our values we think ...

Business Voice. Preferred Qualifications HND or BSC/Degree in Computer Science. Relevant certifications & accreditation – e.g. CompTIA, Microsoft, Azure Fundamentals would be an advantage. ITIL v4 certification (or willingness to work towards it). Current Driving License and own car required. Redsquid Communications Ltd is an equal opportunity employer. ...

improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support service transition … Computer Science, Information Technology, or related field. Proven experience as an ITSM Consultant or similar role, preferably in consultancy environments. Strong knowledge of ITIL framework (ITIL v3 or ITIL 4 certification preferred). Experience with SERVICENOW Excellent analytical, problem-solving, and communication skills. Ability to manage multiple projects and priorities ...

Solutions Management tooling that drives efficiency in an MSP environment Experience using automation, workflow or AI tools to improve operational efficiency Strong grasp of ITIL principles and service management practices, applied operationally rather than on paper Can work autonomously and provides routes forward rather than asking for direction, while knowing ...

with experience developing, mentoring and coaching Service Delivery Managers. Demonstrable experience establishing governance frameworks, operational standards and service management best practices. Strong understanding of ITIL principles and service management methodologies. Experience managing senior customer relationships, service performance, escalations and commercial obligations. Strong analytical and reporting capabilities, with the ability ...

retention and archival. Cloud migration/modernisation on AWS or Azure. Experience with Java/Oracle ecosystems and MuleSoft/API integrations. Knowledge of ITIL/service management and enterprise architecture. Deliverables Integrated Dependency Register. Decommissioning approach plans and runbook templates. High-level roadmap and execution strategy documents. Updated governance ...

cause analysis skills. Experience working within large-scale enterprise, regulated, or secure environments. Desirable experience with BeyondTrust PAM, Microsoft Identity Governance, SailPoint, CyberArk, and ITIL-based support models. If you are a results-driven IDAM Engineer with a passion for your work, we want to hear from you. Immediate start. ...

manage a multi-skilled service delivery team both internal and via partners. • Excellent communication skills. • Ability to meet strict deadlines. • An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle. • Project Management experience and qualification, Prince 2 or equivalent would be an advantage.? • Ability ...

working to defined service levels and customer commitments. Proven experience managing Incidents and Requests through investigation, resolution, fulfilment or escalation. Strong understanding of ITIL-based Incident, Request, Knowledge, Problem and Change Management. Experience using ServiceNow or an equivalent ITSM platform. Strong technical troubleshooting capability across areas such as Windows, Microsoft … provide technical guidance and constructive support to less experienced colleagues. Strong attention to detail and a clear commitment to continual improvement. Desirable Qualifications & Experience ITIL v4 qualification or equivalent experience. Experience supporting customers in the Energy, Oil & Gas or other regulated environments. Understanding of ISO/ ...

documentation. The role offers hybrid working across the UK, collaborative culture, and opportunities to work on multiple programmes, with emphasis on customer communication and ITIL change control. #J-18808-Ljbffr ...

/2022), and AD/Entra ID hybrid sync (Azure AD Connect/Entra Connect) Maintain build standards, runbooks, and change documentation (ITIL-aligned) Skills/Must Have: 5+ years hands-on Wintel engineering (not just admin/support, genuine build and design experience) Deep Active Directory: multi-domain/ ...

abilities to address incidents and service situations of varying complexity. Effective communication skills to liaise with stakeholders and coordinate technical recovery teams. Proficiency in ITIL service operation processes, particularly operations, incident and problem management (but not essential). Understanding of IT operations and infrastructure, including network, server, and application layers ...

security, managed services Strong Azure, M365 and Entra ID/AD knowledge Strong grounding in Zero Trust, Defender/Sentinel, NCSC, NIST, ISO 27001 ITIL v4 Foundation; senior MS certs (SC-100, MS-102, AZ-305) desirable Desirable: team/capability scaling experience, IaC (PowerShell/Bicep/Terraform), TOGAF ...