1 to 25 of 99 ITIL Jobs in Scotland

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

Good attention to detail - Ability to be innovative especially when looking for solutions taking value for money into account - Flexible and proactive Desirable Skills: - ITIL Foundation - Microsoft Certified Azure Network Engineer Associate (AZ-700) - Microsoft Certified Azure Security Engineer Associate (AZ-500) - Microsoft Certified Azure Solutions Architect Expert (AZ More ❯

a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication skills Strong SCCM 2012 knowledge Desirable: ServiceNow ITIL Foundation Application virtualization (Microsoft APP-V) Fundamental knowledge across Windows Operating Systems MS SCCM 2012 Recruitment fraud is a scheme in which fictitious job opportunities More ❯

and adjust incident classifications. Support incident management framework and problem management processes. Ensure optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist: Associate (Office 365). Experience with ITSM tool - Service Now. Background in application support, service desk, and/or maintenance teams More ❯

Firewalls Remote Access/VPN PKI Infrastructure DNS Email Gateways Security Audits ISO27001 Azure DevOps (Scrum principles, Release Pipelines) Knowledge of Mitre Attack Framework ITIL (Supervising Service Desk Queue) Strong Interest In all aspects of security Microsoft Operating Systems (Desktop, Server) Exchange Online To succeed in and enjoy this role More ❯

Previous experience in 2nd/3rd line support, with a strong understanding of desktop, server platforms, and IT infrastructure. Proven experience working within an ITIL framework. Strong diagnostic skills for hardware, software, and operating system issues. Experience in knowledge sharing, creating knowledge base articles, and a broad technical knowledge of More ❯

Excellent communication and interpersonal skills and the ability to liaise with individuals up to Senior Leadership level Experience and understanding of working within an ITIL environment Azure Certification is preferred but not essential What You’ll Get in Return: We are committed to recognising and rewarding hard work and offer More ❯

Excellent communication and interpersonal skills and the ability to liaise with individuals up to Senior Leadership level Experience and understanding of working within an ITIL environment Azure Certification is preferred but not essential What You’ll Get in Return: We are committed to recognising and rewarding hard work and offer More ❯

technologies (AD, legacy Exchange, Windows Server) as a foundational background. Additional vendor certifications (e.g., VMware VCP, Veeam VMCE) or other cloud/security accreditations. ITIL or project management certifications (e.g., PRINCE2, PMP) advantageous but not essential. The Company This is CAE - Our goal is to be recognised as the most More ❯

towards a professional qualification in IT or a related degree (preferred) Strong knowledge of desktop and server platforms (essential) Proven experience operating in an ITIL framework (essential) Strong understanding of IT infrastructure and technical diagnostic skills (essential) Strong customer service skills (essential) Proven experience in knowledge sharing and creating knowledge More ❯

work effectively with cross-functional teams. Detail-oriented with strong organizational skills. Problem-solving and critical-thinking abilities. Desirable Familiarity with Agile methodologies and ITIL or other IT service management frameworks is a plus. SCRUM experience/certification Key Responsibilities Release Planning and Coordination: Release Execution: Change Management: Testing Documentation More ❯

Work to the IT service desk performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support the Origo end user communities devices and systems including but not limited to, laptops, mobiles, software licenses, office printers More ❯

What We’re Looking For: 3+ years’ experience in a similar IT support or site analyst role. Strong understanding of IT Service Management (ideally ITIL frameworks). Hands-on experience supporting Microsoft Windows 10, Office 365, and mobile devices – Windows 11 upgrade experience is a plus. Confident communicator with a More ❯

script development · Experience with RegEx · Excellent written and spoken communications in English · Demonstrated experience in IT support environments (SD and onsite) · Practiced working within ITIL framework and terminology, certification a plus · Ability to communicate technical information to non-technical users Desired Characteristics · Self-motivated, able to work under minimal supervision More ❯

script development · Experience with RegEx · Excellent written and spoken communications in English · Demonstrated experience in IT support environments (SD and onsite) · Practiced working within ITIL framework and terminology, certification a plus · Ability to communicate technical information to non-technical users Desired Characteristics · Self-motivated, able to work under minimal supervision More ❯

script development · Experience with RegEx · Excellent written and spoken communications in English · Demonstrated experience in IT support environments (SD and onsite) · Practiced working within ITIL framework and terminology, certification a plus · Ability to communicate technical information to non-technical users Desired Characteristics · Self-motivated, able to work under minimal supervision More ❯

able to collaborate effectively with colleagues from different disciplines. Able to effectively communicate technical information to non-technical audiences. Knowledge and understanding of the ITIL Framework. The ability to work in a way that is aligned to our four core values of being friendly, partnering, straightforward and confident. We would More ❯

specifically NetApp)Microsoft Windows Server (ideally 2019)Networking (Cisco and/or Juniper switches/principles)Security Tools (specifically McAfee suite)Solid understanding of ITIL processes.Excellent communication, leadership, and mentoring skills.Ability to create clear technical documentation and processes.Customer-focused mindset. Experience with Splunk.Experience supporting Microsoft Windows 10 environments.Knowledge of Active More ❯

specifically NetApp) Microsoft Windows Server (ideally 2019) Networking (Cisco and/or Juniper Switches/principles) Security Tools (specifically McAfee suite) Solid understanding of ITIL processes. Excellent communication, leadership, and mentoring skills. Ability to create clear technical documentation and processes. Customer-focused mindset. Desirable Skills: Experience with Splunk. Experience supporting More ❯

specifically NetApp) Microsoft Windows Server (ideally 2019) Networking (Cisco and/or Juniper switches/principles) Security Tools (specifically McAfee suite) Solid understanding of ITIL processes. Excellent communication, leadership, and mentoring skills. Ability to create clear technical documentation and processes. Customer-focused mindset. Desirable Skills: Experience with Splunk. Experience supporting More ❯

specifically NetApp) Microsoft Windows Server (ideally 2019) Networking (Cisco and/or Juniper switches/principles) Security Tools (specifically McAfee suite) Solid understanding of ITIL processes. Excellent communication, leadership, and mentoring skills. Ability to create clear technical documentation and processes. Customer-focused mindset. Desirable Skills: Experience with Splunk. Experience supporting More ❯

specifically NetApp) Microsoft Windows Server (ideally 2019) Networking (Cisco and/or Juniper switches/principles) Security Tools (specifically McAfee suite) Solid understanding of ITIL processes. Excellent communication, leadership, and mentoring skills. Ability to create clear technical documentation and processes. Customer-focused mindset. Desirable Skills: Experience with Splunk. Experience supporting More ❯

specifically NetApp) Microsoft Windows Server (ideally 2019) Networking (Cisco and/or Juniper switches/principles) Security Tools (specifically McAfee suite) Solid understanding of ITIL processes. Excellent communication, leadership, and mentoring skills. Ability to create clear technical documentation and processes. Customer-focused mindset. Desirable Skills: Experience with Splunk. Experience supporting More ❯

experience in deployment, configuration and support of firewalls, routers and switches to maximise network availability, efficiency and security. Experience of working and developing an ITIL environment. Experience of monitoring, diagnosing and troubleshooting network and infrastructure faults and performance. Strong understanding of cyber security principles, priorities and incident management. Project management More ❯

and Linux (CentOS, AlmaLinux) Hands-on Terraform, Azure DevOps, and Git skills covering cloud infrastructure automation/management Familiarity with service management tools and ITIL frameworks Excellent communication skills with a proven ability to collaborate with internal teams, external providers, and other key stakeholders. Ideally Azure SQL/MS-SQL More ❯