18 of 18 ITIL Jobs in Scotland

Experience supporting desktop and laptop hardware. Strong troubleshooting and problem-solving skills. Good verbal and written communication skills. Customer-focused approach. SC Clearance Desirable ITIL Foundation certification. CompTIA A+ certification. Microsoft Fundamentals certification. Experience with ServiceNow or similar ITSM platforms. Mobile device support experience. ...

Experience supporting desktop and laptop hardware. Strong troubleshooting and problem-solving skills. Good verbal and written communication skills. Customer-focused approach. SC Clearance Desirable ITIL Foundation certification. CompTIA A+ certification. Microsoft Fundamentals certification. Experience with ServiceNow or similar ITSM platforms. Mobile device support experience. If you'd like to discuss ...

with Active Directory, basic network connectivity (LAN/WAN/TCP-IP), and PC hardware diagnostics. Desirable Skills Holds certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals. Prior experience using ticketing tools like ServiceNow. Familiarity with supporting mobile devices or MDM platforms. Location: Edinburgh - Onsite | 6 Months Inside ...

Familiarity with security standards, certifications, and compliance frameworks, including: o ISO 27001 o Cyber Essentials Plus o GDPR o NIST Cyber Security Framework o ITIL Experience maintaining security risk registers, control frameworks, policies, standards, and compliance documentation. Understanding of vulnerability management processes, remediation tracking, and security assurance activities. Ability ...

environments. Strong stakeholder management skills with senior business and technical leaders. Experience balancing operational delivery with transformation programmes. Excellent knowledge of modern ITSM and ITIL practices. Desirable Experience Government, Defence, National Security or other highly regulated environments. Experience supporting digital transformation programmes using GDS-aligned approaches. SIAM or multi-supplier ...

administer and remove account access for SLC and third-party employees under the Joiner, Mover, Leaver process. Assist with documents for internal processes, following ITIL recommended standards. Assist with maintaining and creating work instructions of existing and new tasks. Create documentation/Knowledge of first-time fixes for end users. ...

driving improvements. Is eager to lead, motivate, and collaborate, making a real difference in a bustling manufacturing setting. Holds qualifications or knowledge in ITIL, showing a structured approach to IT service management. Must have a full UK driving license and access to personal transport, ready to be on-site when ...

manage a multi-skilled service delivery team both internal and via partners. • Excellent communication skills. • Ability to meet strict deadlines. • An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle. • Project Management experience and qualification, Prince 2 or equivalent would be an advantage.? • Ability ...

concept• Knowledge of Wireless, Nexus, SD-WAN• Working knowledge of Networking products from Cisco, Dell & Extreme Networks• Skills and knowledge and adherence to ITIL & Change Management processes• Excellent communication skills, both written and oral• Strong customer service skills; interfaces with customers, end users, partners and associates• Additionally, the candidate must ...

Site Reliability Engineering practices, cloud-hosted services or modern automation approaches.Working with third-party service providers, managed service partners or distributed teams.Relevant qualifications in ITIL, service management, resilience, cloud technologies or payments operations.About working for usOur focus is to ensure we're inclusive every day, building an organisation that reflects ...

Advisory Boards (CABs), governance reviews, and approval processes Proven ability to coordinate across multiple stakeholders and technology teams Strong reporting, documentation, and analytical skills ITIL Foundation (or equivalent) certification desirable Experience within large-scale, regulated enterprise technology environments Details Location: Glasgow — 3 days/week in office, or open ...

Experience of using appropriate tools to provide IT support. - Experience of using Config Manager for building endpoints Desirable Skills: - Experience of working in an ITIL based IT environment. - Experience of working on an IT Service Desk. - Experience of providing Enterprise wide IT support in a large organisation. - Good customer service ...

including AI and cloud solutions - Experience supporting client retention or account growth initiatives Qualifications - Industry certifications (desirable but not essential), such as: Microsoft certifications ITIL Foundation Other relevant IT or service management certifications Working Environment In-house role with a mix of office-based and regular client site visits. Travel ...

Experience supporting enterprise-scale voice and data environments. \n Strong troubleshooting and diagnostic skills within complex voice infrastructures. \n Experience working within ITIL-based operational environments. \n\n Desirable Skills \n \n Avaya Aura Communication Manager 8.x+ \n Avaya Media Gateways (G700, G350, G450) \n Avaya System Manager and Session ...

Prime Assurance and Provisioning Experience supporting enterprise-scale voice and data environments. Strong troubleshooting and diagnostic skills within complex voice infrastructures. Experience working within ITIL-based operational environments. Desirable Skills Avaya Aura Communication Manager 8.x+ Avaya Media Gateways (G700, G350, G450) Avaya System Manager and Session Manager Avaya ...

back-office infrastructure. Facilitate regular project work, life cycle management, regular system maintenance and upgrades. Will be required to work weekends. Requirements: Familiarity with ITIL framework, including Incident, problem, and change management. Demonstrable expertise in Cisco Unified Call Manager (CUCM) 12.x and beyond including IP-endpoints, Cisco Jabber, and Jabber ...

world's leading IT manufacturers. Access to in house training & development platform with options of technical, managerial and industry recognised courses such as CCNA, ITIL, PRINCE2 etc A minimum of 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make ...