26 to 50 of 58 ITIL Jobs in Scotland

various Waterfall/Agile/Hybrid SDLC processes* Vendor Management, incl Statements of Work, Budgeting, Invoicing etc* Experience of IT application support processes (ITIL)* Experience of Salesforce essential, Service-Now and JIRA or equivalent desirable.* Excellent written/oral communication and relationship management skills* Drive and enthusiasm with ability ...

improvements while ensuring security and governance. The role requires strong problem solving, stakeholder collaboration and experience in high-demand, mission-critical IT services, with ITIL awareness and 24x7 operations capability. #J-18808-Ljbffr ...

developing many products at once with limited resources, and where your work fits into a larger programme or portfolio. Experience working within an ITIL framework, particularly incident, problem and service level management. Experience of managing or overseeing suppliers and managed service providers. Experience working with the Atlassian toolset (Jira, Confluence ...

Exposure to Salesforce sales Cloud and Oracle Fusion beneficial as it is now added as required above Experience of IT application support processes (ITIL) Excellent written/oral communication and relationship management skills Drive and enthusiasm with ability to see the bigger picture Ability to work flexibly in a demanding ...

Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage You will ...

Maria DBIdeally you will be have obtained some of the following certifications* ServiceNow Certified Administrator* Service Now Certified Implementation Specialist* Service Now Application Developer* ITIL FoundationAdditional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantageYou will need ...

will troubleshoot across application, interface and configuration layers and work with infrastructure, network and security teams to ensure environment readiness. The role requires ITIL familiarity, experience with Windows/Linux, and strong incident management skills. #J-18808-Ljbffr ...

effective incident resolution and the creation, maintenance and sharing of accurate knowledge articles with suppliers and internal teams. The role requires strong ITSM/ITIL knowledge, SIAM governance experience, data analysis, and excellent stakeholder communication to improve service stability and user experience. #J-18808-Ljbffr ...

with stakeholders to realise benefits. You will navigate complex service delivery, manage relationships with suppliers, and drive continual improvement while adhering to security and ITIL practices as required. #J-18808-Ljbffr ...

Defender/Sentinel, NCSC, NIST and ISO 27001. Experience engaging with senior customer stakeholders and acting as a trusted technical advisor. Strong understanding of ITIL‐aligned service management and managed service environments. Excellent leadership, stakeholder management and communication skills, with the ability to communicate effectively at both technical and senior … business levels. ITIL v4 Foundation and relevant senior Microsoft certifications such as SC-100, MS-102 or AZ-305. Desirable Requirements: Experience working within regulated industries such as energy, public sector or financial services. Experience building or scaling technical teams, capabilities or service offerings. Knowledge of automation and Infrastructure ...

Sword Group is seeking a Service Delivery Analyst in Glasgow to ensure services to customers and internal users are delivered effectively and meet agreed SLAs. The role involves handling escalations as part of a Service ...

possible. Experience and Skills of a Business Consultant: Knowledge of Print Management Software and/or Print ECM solutions Project Management/PRINCE2/ITIL (essential) IT Infrastructure (Operating systems, Networking, Databases, Virtual Technologies) Market and industry knowledge Microsoft Office Suite, Microsoft Teams Excellent written and verbal communication skills with ...

business impact through proactive resolution of incidents. Ideal candidates bring strong analytical skills, experience across applications, infrastructure and core banking services, plus familiarity with ITIL processes and stakeholder liaison. #J-18808-Ljbffr ...

Service Desk (approx. 12 staff + 3rd parties) and drive high-quality technology experiences across a multinational environment. In this role you will apply ITIL principles, own service performance, and partner with suppliers to deliver continuous improvement. A strong customer-focused mindset and stakeholder influence are essential for success. #J ...

Service Performance Analyst in Glasgow to help strengthen global IT operations through process evaluation, productivity improvements, automation, and continuous improvement initiatives. You will lead ITIL processes for Asset and Configuration Management, collaborate with IT Security, and use SLAs to drive operational gains while supporting Change, Incident, Problem, and Major Incident ...

goals. You will drive ITSM projects using best practices and industry standards, with responsibilities spanning service design, transition, and governance. The role requires strong ITIL knowledge, hands-on ServiceNow experience, and excellent communication to guide stakeholders and deliver client-focused solutions. #J-18808-Ljbffr ...

maturity across people, process, and technology. You will design improvements and lead workshops to deliver end-to-end service lifecycle enhancements. The role requires ITIL v3/v4 knowledge, hands-on service management leadership, and familiarity with ServiceNow. You'll work with public and private sector clients, with hybrid working ...

requires security clearance checks as part of pre-employment. You will drive governance, continual service improvement, and effective stakeholder communication, aligning suppliers with ITIL-based practices to #J-18808-Ljbffr ...

line, act as escalation point, and own incident outcomes while hands-on in daily operations. The role requires 5+ years in IT support leadership, ITIL proficiency, and strong stakeholder management. UK driving license is essential; data centre and MSP experience are a plus. #J-18808-Ljbffr ...

Support customer maintenance, upgrades, and technical communications. Contribute to incident response and post-incident reviews that sharpen our detection and mitigation playbooks. Work within ITIL processes (Incident, Change, Problem, Service Requests). Document procedures, grow the SOC knowledge base, and share what you learn with the team. Continuously level ...

within virtual teams and multi-party environments. Experience of working closely with other key functions such as Manufacturing and Supply Chain. An appreciation of ITIL Functions & Processes. Business leadership experience of teams and functions utilising complex ERP systems. Knowledge and experience of project and service delivery disciplines including business analysis … transactional and reporting systems and data warehousing. Experience of working closely with other key functions such as Manufacturing and Supply Chain. An appreciation of ITIL Functions & Processes. What we offer: Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr ...

safely retire each application. The initial 3-month contract is Outside IR35 with on-site presence 2/3 days in Glasgow; strong governance, ITIL/EA knowledge, and stakeholder facilitation are essential. #J-18808-Ljbffr ...

lifecycle initiatives to ensure a stable, high-performing voice platform. You will troubleshoot complex voice issues, manage incidents and changes in line with ITIL, and collaborate with global operations teams to deliver documentation and knowledge sharing across #J-18808-Ljbffr ...

date with evolving technology Knowledge and experience of the following would be advantageous: Working in Managed Services or another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service improvement, onboarding ...

service lifecycle. Responsibilities Designing and developing Service Management organisations covering the context of people, process, technology, and partners. Using best practices and standards including ITIL, SIAM, ISO20000, COBIT, TOGAF, Lean, BPMN, and Agile to structure the service delivery processes and fulfil the clients’ requirements. Performing audits and maturity assessments … deliver wider digital transformations programmes. Working with clients across a range of public and private sector organisations. About you Possess a detailed understanding of ITIL v3 and v4. Passionate about helping customers improve and gain more value from their IT and Digital Technology through improved user experiences and efficiencies. Practical ...