26 to 42 of 42 ITIL Jobs in Scotland

Knowledge of virtual machines and cloud-based infrastructure. Experience with collaboration and communication tools such as Cisco Webex and Microsoft Services (inc. Teams). ITIL certification or experience with ITIL practices. Familiarity with Freshdesk or other ticketing systems. Experience with Atlassian tools (Jira & Confluence). Understanding of compliance standards such ...

Fortinet, Aruba, HPE, Palo Alto (Panorama), and Cisco Nexus . Understanding of MPLS, VPNs, LAN/WAN, and security best practices . Familiarity with ITIL processes and change management is beneficial. Strong troubleshooting skills and ability to work independently in a BAU environment. Law firm industry experience Any Project experience ...

WEEK Job Spec Purpose: Monitor day-to-day service performance and provide actionable insights across Incidents, Service Requests, Change, and Defect Management (aligned to ITIL 4 practices) click apply for full job details ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working … Experience: *Experience in the Problem Management practice, 5+ years preferred. *Experience in Major Incident Management and Critical Situation Management , 7+ years preferred. *Certified in ITIL 4 Foundation (required). *Certified in ITIL 4 Problem Management (preferred). *Certified in ITIL 4 Incident Management (preferred). *Knowledge of ITIL 4 principles ...

Transition Analyst (ITIL) Insurance Hybrid: 1-2 days per month in either Glasgow or Newcastle (whichever is closest) 6 months £350 - £400 per day In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will … provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge: ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills ...

Transition Analyst (ITIL) Insurance Hybrid: 1 -2 days per month in either Glasgow or Newcastle (whichever is closest) 6 months £ 350 - £400 per day In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will … provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge : ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills ...

Transition Analyst (ITIL) Insurance Hybrid: 1-2 days per month in either Glasgow or Newcastle (whichever is closest) 6 months £350 - £400 per day In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will … provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge: ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills ...

knowledge, including IP Routing. Expertise with Firewalls (Palo Alto and/or Cisco). Experience with monitoring/event management tools (e.g., SolarWinds). ITIL Foundation Certificate or experience working within ITIL frameworks. Desirable: Working towards Cisco CCNP or Aruba ACSP certifications. Experience with Cisco ISE, Palo Alto, Firepower ...

Team. You'll lead and inspire them to deliver the best user experience whilst following auditable processes and ISO 10007, ISO 19770-1 and ITIL standards.You'll shape and implement future strategy and ensure the function continues to meet the needs of a growing, ever-changing business. You'll work … Management (CM) Specialists, as well as Hardware Asset Management HAM) & Software Asset Management/License Management (SAM) Specialists to provide first class service utilising ITIL & ISO standards. We'll also ask you to support all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow ...

aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). … integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency ...

based in Glasgow (hybrid) are looking for an experienced Senior IT Service Manager , to join their growing operations team. If you're passionate about ITIL, thrive in high-pressure situations, and love driving improvements that make a real impact - then it could be a great fit. The Opportunity … ideally Bring ** Several years of hands-on experience in Problem Management within IT. ** Strong Major Incident Management experience - dealing with high-stakes outages. ** ITIL 4 Foundation certification is essential. ** ITIL 4 Problem or Incident Management are hugely advantageous. ** Excellent analytical skills and the ability to break down complex technical issues. ...

environment would be beneficial. • Working knowledge of the configuration management landscape. • Good understanding of the framework and the processes associated with it. • Proficient in ITIL & Service Management Processes • At least 2 years' experience working in a Change/Request ITIL environment. • Proven track record in Incident and Service Level Management ...

offsites). Ideal Candidate Profile Experience in a senior operational, leadership-support, or Chief of Staff role. Strong understanding of IT service environments (ITIL/ITSM awareness useful). Proven ability to run leadership cadence, governance, and decision processes. Excellent communication skills and ability to prepare clear, concise papers. Confidence … people to account through influence rather than authority. Collaborative, low-ego style that builds trust across teams. Desirable: UK government or regulated environment experience; ITIL or PMO-related qualifications. TL;DR Job Title: Chief of Staff Start Date: ASAP Location: Hybrid - East Kilbride Contract Length: 6 months (initial) Daily Rate ...

prioritising incidents, requests, & escalations accordingly Work well within the client environment Ensure that all activity is accurately documented and recorded in line with ITIL practises Contribute to the creation and up-keep of Knowledge Base Articles Be comfortable working in a highly regulated environment, adhering to local and global policies … skills Experience of supporting all Windows operating systems Experience of supporting Microsoft Office suites including Office 365 Experiencing working in a highly regulated/ITIL environment, with appropriate service/ticketing systems Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge Server Hardware support experiencing (racking & providing ...

Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes click apply for full job details ...