26 to 50 of 64 ITIL Jobs in Scotland

and with writing skills to all stakeholders. In depth knowledge of Windows Operating & Unix Systems Some experience of risk management for IT Currency & resilience risks. Knowledge and experience of ITIL service management framework with a focus on incident and change management. Troubleshoot system integration and performance issues across both client and server-side components. Liaise with third-party vendors for More ❯

new technologies and challenges. Preferred Skills : Experience with virtualization technologies (e.g., VMware, KVM). Knowledge of cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes). Understanding of ITIL processes and incident management. Benefits: Basic salary up to £45,000 35% shift allowance in addition to salary 25 days annual leave plus 8 public holidays Option to purchase up More ❯

with Infrastructure Teams to diagnose and resolve hardware, software and network issues. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. Problem solving Abilities - Quickly identifying and implementing effective solutions, often More ❯

or customer success in a cloud/MSP environment Highly accountable, able to pro-actively take ownership of issues, de-escalate disputes and reach positive outcomes Strong knowledge of ITIL (v4 certified) and cloud-managed services (e.g., Azure, VMware) Commercially astute, data-driven, and comfortable engaging with executive-level clients Experienced in leading and developing high-performing, cross-functional teams More ❯

scripts, data loading (MIF), reporting, security, and release management. Good understanding of Windows operating systems (client and server), licensing services, and IT change management processes. Familiarity with working in ITIL environments and applying best practices. Strong communication and interpersonal skills, with the ability to engage confidently with colleagues, partners, and stakeholders at all levels. A customer-focused, solutions-driven approach More ❯

or Azure SQL skills Entra ID/Azure Active Directory skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such More ❯

Azure SQL skills Entra ID/Azure Active Directory skills Ability to support users/customers remotely Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such More ❯

. Strong stakeholder engagement and communication abilities. It's a bonus if you have but not essential Familiarity with ITAM and CMDB practices. ServiceNow experience. SAM certification (e.g., CSAM, ITIL, ISO/IEC 19770). Experience of working in the Banking & Finance sector Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time More ❯

incident logging. - Strong communication and customer service skills. - Ability to follow documented SOPs and escalation procedures. Qualifications - Diploma or Bachelor's degree in IT, Computer Science, or related field. - ITIL Foundation certification preferred. Experience - 1–2 years of experience in IT service desk or technical support roles. - Exposure to contact center environments is a plus. Working Conditions - Shift-based work More ❯

TOGAF, DCAM and/or AWS/Azure/GCP solution architecture Knowledge of DAMA-DMBOK Familiarity with applying key frameworks such as APQC Process Classification Framework, Zachman Framework, ITIL and Scaled Agile Framework What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes More ❯

Protection Act) and industry-specific regulations Experience implementing compliance and control frameworks Proficiency in IT governance and quality standards Knowledge of security management frameworks like ISO/IEC 27001, ITIL, COBIT, NIST standards Strong stakeholder management skills High integrity and professionalism in handling confidential matters Familiarity with risk management tools like OneTrust or similar is preferred Benefits: At Sword, we More ❯

DevOps and GitHub Actions, collaborating closely with development teams to streamline release management and accelerate delivery. Drive automation, security, and compliance, optimising infrastructure, reducing manual tasks, maintaining documentation, supporting ITIL processes, and participating in on-call rotations for critical system support. You have Strong programming skillsin languages such as PowerShell, JavaScript, and C#.NET, with a keen focus on implementing secure More ❯

MCAB, and TDA. To be brilliant you'll bring Excellent communication skills, both verbal and written. Deep knowledge of Windows and Unix Systems. Experience in IT risk management and ITIL framework. Skills in troubleshooting system integration and performance issues. Vendor management experience. Technical expertise in Windows Servers, Registry, services, event logs, scripting (PowerShell, Bash), SQL, Patch & Certificate Management. Experience with More ❯

scenarios Strong hands-on SQL and/or Azure SQL skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such More ❯

programme for one of the world's leading IT manufacturers. Access to in house training & development platform with options of technical, managerial and industry recognised courses such as CCNA, ITIL, PRINCE2 etc A minimum of 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance Private medical cover after More ❯

this opportunity, we encourage you to apply today! Responsibilities: Oversee service management Maintain client relationships Escalation Management Manage resources Continual Service Improvement Handle financial management Required Skills/Experience: ITIL certification Experience in service management Background in working with MSPs Supplier management skills good technical understanding - LAN, WAN Cloud Etc 5+ years of Service management experience Benefits: Health insurance Annual More ❯

with external vendors. - Proficiency in infrastructure-as-code tools and CI/CD pipelines. Qualifications - Bachelor’s or Master’s degree in Engineering, Computer Science, or related field. - Advanced ITIL certification or equivalent process knowledge. Experience - 7+ years of experience in enterprise telephony and cloud contact center platforms. - Proven track record in managing large-scale contact center environments. Certifications - AWS More ❯

guidance, ability to provide leadership and focus for the team. - ITAM managers should have knowledge specific to the industry they are working in and an understanding of ITAM and ITIL Frameworks and best practises. - Understanding of IT hardware, software, and cloud services is crucial. This includes knowledge of different types of IT assets such as software, hardware, and cloud infrastructure. More ❯

guidance, ability to provide leadership and focus for the team. - ITAM managers should have knowledge specific to the industry they are working in and an understanding of ITAM and ITIL Frameworks and best practises. - Understanding of IT hardware, software, and cloud services is crucial. This includes knowledge of different types of IT assets such as software, hardware, and cloud infrastructure. More ❯

Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and … Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single More ❯

Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and … Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single More ❯

Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and … Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single More ❯

understanding of UK/EU regulatory drivers (e.g., FCA/PRA Operational Resilience Policy, DORA, SYSC 8, PS 21/3, CP4/24) and relevant industry frameworks (COBIT, ITIL, ISO 27001/22301, NIST CSF). Strong analytical skills with the ability to translate complex technical issues into clear, business-focused recommendations. Possession of strong team working and leadership More ❯

areas such as Engineering, Asset Lifecycle Management, Safe Operations, Subsurface Analysis, Optimisation, and Trading. - Experience in supporting and developing colleagues in an agile, collaborative, and empowering environment. Familiarity with ITIL and Scrum frameworks is beneficial. - Creative thinking and a proactive approach to identifying innovative solutions to technology and departmental challenges. - Strong experience in asset management system Maximo, its management and More ❯

areas such as Engineering, Asset Lifecycle Management, Safe Operations, Subsurface Analysis, Optimisation, and Trading. - Experience in supporting and developing colleagues in an agile, collaborative, and empowering environment. Familiarity with ITIL and Scrum frameworks is beneficial. - Creative thinking and a proactive approach to identifying innovative solutions to technology and departmental challenges. - Strong experience in asset management system Maximo, its management and More ❯