26 to 50 of 64 ITIL Jobs in Scotland

review and update of IT support models Provide IT service impact analysis and management information to support service design and service management operations About The Candidate Working knowledge of ITIL/Service Management best practice Strong communication and influencing skills, with experience managing complex shareholder relationships with differing priorities. Ability to lead and facilitate meetings and workshops for multiple stakeholder More ❯

market leading solutions that make a difference and for building the business and reputation of the practice. Certified in Prince2 and/or Agile disciplines or equivalent. Certified in ITIL v3/4 Foundation or higher, or equivalent certifications. Certified ServiceNow System Administrator and Application Developer or equivalent. Certified ServiceNow Implementation or equivalent. Certified Technology Architect or Master Architect or More ❯

market leading solutions that make a difference and for building the business and reputation of the practice. Certified in Prince2 and/or Agile disciplines or equivalent. Certified in ITIL v3/4 Foundation or higher, or equivalent certifications. Certified ServiceNow System Administrator and Application Developer or equivalent. Certified ServiceNow Implementation or equivalent. Certified Technology Architect or Master Architect or More ❯

incident and problem management processes during testing phases. Required Skills & Experience: * Proven experience in Operational Acceptance Testing or similar roles (e.g., QA, DevOps, Systems Testing). * Strong understanding of ITIL processes and operational readiness. * Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. * Experience with scripting languages (e.g., PowerShell, Bash) and automation tools. * Excellent analytical and problem-solving More ❯

incident and problem management processes during testing phases. Required Skills & Experience: * Proven experience in Operational Acceptance Testing or similar roles (e.g., QA, DevOps, Systems Testing). * Strong understanding of ITIL processes and operational readiness. * Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. * Experience with scripting languages (e.g., PowerShell, Bash) and automation tools. * Excellent analytical and problem-solving More ❯

incident and problem management processes during testing phases. Required Skills & Experience: * Proven experience in Operational Acceptance Testing or similar roles (e.g., QA, DevOps, Systems Testing). * Strong understanding of ITIL processes and operational readiness. * Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. * Experience with scripting languages (e.g., PowerShell, Bash) and automation tools. * Excellent analytical and problem-solving More ❯

incident and problem management processes during testing phases. Required Skills & Experience: * Proven experience in Operational Acceptance Testing or similar roles (e.g., QA, DevOps, Systems Testing). * Strong understanding of ITIL processes and operational readiness. * Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. * Experience with scripting languages (e.g., PowerShell, Bash) and automation tools. * Excellent analytical and problem-solving More ❯

or Azure SQL skills Entra ID/Azure Active Directory skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such More ❯

or Azure SQL skills Entra ID/Azure Active Directory skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such More ❯

incident and problem management processes during testing phases. Essential: . Proven experience in Operational Acceptance Testing or similar roles (eg, QA, DevOps, Systems Testing). . Strong understanding of ITIL processes and operational readiness. . Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. . Experience with Scripting languages (eg, PowerShell, Bash) and automation tools. . Excellent analytical More ❯

issues, and troubleshooting problems Active Directory/Entra ID ( AzureAD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such More ❯

Deployment & Risk Management - a strategic VP-level role that blends service design, change governance, and risk management across a high-volume data platform environment. This isn't your typical ITIL service manager role. It's about designing a scalable service transition framework that ensures hundreds of monthly changes are delivered safely, efficiently, and with measurable value to internal engineering teams. More ❯

Deployment & Risk Management - a strategic VP-level role that blends service design, change governance, and risk management across a high-volume data platform environment. This isn't your typical ITIL service manager role. It's about designing a scalable service transition framework that ensures hundreds of monthly changes are delivered safely, efficiently, and with measurable value to internal engineering teams. More ❯

with SIEM tools, specifically QRadar Solid understanding of incident response methodologies and DFIR principles. Knowledge of network traffic analysis, vulnerability management, penetration testing, and malware reverse engineering. Familiarity with ITIL processes (Incident, Problem, Change). Strong written and verbal communication, with the ability to produce clear technical documentation and reports. Relevant certifications (e.g., CISSP, GIAC, SC-200) are highly desirable. More ❯

with SIEM tools, specifically QRadar Solid understanding of incident response methodologies and DFIR principles. Knowledge of network traffic analysis, vulnerability management, penetration testing, and malware reverse engineering. Familiarity with ITIL processes (Incident, Problem, Change). Strong written and verbal communication, with the ability to produce clear technical documentation and reports. Relevant certifications (e.g., CISSP, GIAC, SC-200) are highly desirable. More ❯

with SIEM tools, specifically QRadar Solid understanding of incident response methodologies and DFIR principles. Knowledge of network traffic analysis, vulnerability management, penetration testing, and malware reverse engineering. Familiarity with ITIL processes (Incident, Problem, Change). Strong written and verbal communication, with the ability to produce clear technical documentation and reports. Relevant certifications (e.g., CISSP, GIAC, SC-200) are highly desirable. More ❯

with SIEM tools, specifically QRadar Solid understanding of incident response methodologies and DFIR principles. Knowledge of network traffic analysis, vulnerability management, penetration testing, and malware reverse engineering. Familiarity with ITIL processes (Incident, Problem, Change). Strong written and verbal communication, with the ability to produce clear technical documentation and reports. Relevant certifications (e.g., CISSP, GIAC, SC-200) are highly desirable. More ❯

or customer success in a cloud/MSP environment Highly accountable, able to pro-actively take ownership of issues, de-escalate disputes and reach positive outcomes Strong knowledge of ITIL (v4 certified) and cloud-managed services (e.g., Azure, VMware) Commercially astute, data-driven, and comfortable engaging with executive-level clients Experienced in leading and developing high-performing, cross-functional teams More ❯

basis. You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure network services ensuring you work to agreed SLAs within an ITIL environment. This role is onsite in Glasgow, paying a salary up to £55,000 DOE. You will need to be a UK Citizen or have Indefinite leave to remain. Duties More ❯

BAU basis.You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure network services ensuring you work to agreed SLAs within an ITIL environment.This role is onsite in Glasgow, paying a salary up to £55,000 DOE. You will need to be a UK Citizen or have Indefinite leave to remain. Duties: Providing More ❯

a corporate setting. Strong knowledge of Microsoft 365 admin and user features. Experience with Power Automate, Power Apps, and SharePoint Online is a plus. Great communication and documentation skills. ITIL Foundation or similar service management experience is helpful. Benefits: Permanent position Salary up to £43.000/annum Hybrid working (2 days in office More ❯

frustrated users Ability to work effectively under pressure and manage multiple priorities simultaneously Detail-oriented with strong organisational skills and ability to maintain accurate records Industry Knowledge Understanding of ITIL framework and IT service management best practices Knowledge of cybersecurity principles and common threats Awareness of data protection regulations (GDPR, ISO 27001) and compliance requirements Familiarity with business continuity and … disaster recovery concepts Desirable Qualifications Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications Experience in a cybersecurity or professional services environment ITIL Foundation certification or willingness to obtain I Know I Have Done A Great Job If: I consistently achieve first-call resolution rates above 75% for incidents within my scope Customer satisfaction scores remain above 4.5 More ❯

of regulatory requirements, including cross-industry regulations (e.g., GDPR, Data Protection Act) and industry-specific regulations Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT as well as those from NIST, including 800-53 and Cybersecurity Framework Knowledge of OneTrust risk management toolset or similar preferred Proven ability to communicate with technical teams to More ❯

of regulatory requirements, including cross-industry regulations (e.g., GDPR, Data Protection Act) and industry-specific regulations Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT as well as those from NIST, including 800-53 and Cybersecurity Framework Knowledge of OneTrust risk management toolset or similar preferred Proven ability to communicate with technical teams to More ❯

of regulatory requirements, including cross-industry regulations (e.g., GDPR, Data Protection Act) and industry-specific regulations Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT as well as those from NIST, including 800-53 and Cybersecurity Framework Knowledge of OneTrust risk management toolset or similar preferred Proven ability to communicate with technical teams to More ❯