26 to 50 of 64 ITSM Jobs in Scotland

IT experienceExperience in metric reporting andKPI/SLA managementExperience with securitytechnologies such as firewalls, SIEM, DLP and endpoint protectionExperience working with Jira, AzureDevOps, ITSM tools such as Cherwell and ServiceNow and the MSOffice suiteExcellent communication skills,both verbal and written, along with a track record of establishingand maintaining effective relationships ...

CD. Experience supporting on-premises and cloud networking, resilience, high availability and disaster recovery. Strong troubleshooting, documentation and stakeholder communication skills. Experience working within ITSM/change-controlled environments. Desirable AWS, Azure and/or GCP networking experience. Software Defined Networking (SDN) experience. Previous experience within highly regulated or security ...

service delivery. The role requires experience in service delivery/support with focus on IT asset, configuration, and service level management, plus knowledge of ITSM practices and ITIL principles. #J-18808-Ljbffr ...

being aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. You will act as a key link between Technology, business … Resilience teams, and third-party suppliers to deliver exceptional service outcomes and an outstanding customer experience. JOB DUTIES: Lead and continuously improve the IT Service Management framework, aligning it with business requirements, regulatory expectations, and industry best practices. Manage core IT Service Management (ITSM) disciplines, including Service Desk, Incident, Major ...

Governance & Defender suite/XDR. Experience managing and maintaining the smooth running of the Security tooling services and implementing changes in line with IT Service Management processes. Providing technical leadership to a small team of security engineers, combining your SME knowledge and technical experience with research where required to provide ...

smooth, well-communicated, and effectively supported.As part of the senior leadership team, you’ll align support operations with business goals, champion IT Service Management (ITSM) best practices, and guide a high-performing support team to deliver outstanding customer experiences.If you're passionate about leading with purpose, building strong teams … fostering a customer-first culture.* **Oversee Releases & Upgrades**: Coordinate application installations, upgrades, and release communications to ensure smooth deployments and minimal disruption.* **Embed ITSM Practices**: Drive consistency and effectiveness in support through structured incident, problem, and change management processes.* **Manage Hosted Services**: Act as the main liaison with our external ...

Vocative Consulting Ltd seeks a ServiceNow Administrator in Glasgow with hybrid working. The role covers platform ownership across enterprise applications, primarily ServiceNow, plus Dynamics 365 CRM, Azure and Intune. You will manage configuration, releases, patches ...

N Consulting Limited is seeking a Senior ServiceNow Business Analyst based in Glasgow, UK. The ideal candidate will have extensive experience in gathering business requirements and translating them into effective ServiceNow solutions while collaborating closely ...

will ensure effective incident resolution and the creation, maintenance and sharing of accurate knowledge articles with suppliers and internal teams. The role requires strong ITSM/ITIL knowledge, SIAM governance experience, data analysis, and excellent stakeholder communication to improve service stability and user experience. #J-18808-Ljbffr ...

leading Major Incidents, managing escalations, and driving effective cross-functional collaboration to minimise business impact and restore services quickly.Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice.Experience analysing incident trends, service ...

best practices for a high-quality support experience. With a focus on growth and continuous improvement, the successful candidate will lead efforts in IT service management and collaboration across functions. Enjoy competitive benefits including a remote-first culture, extensive leave, and strong personal development opportunities. #J-18808-Ljbffr ...

years of practical and proven experience with the following ServiceNow modules: CSM, FSM, SPM · At least 1 year of proven experience with ServiceNow ITSM module · Experience with ServiceNow integrations using web services (REST, SOAP), MID Servers, and other integration methods. · Certified Application Developer (minimum 2 years’ experience) · Certified ServiceNow Administrator ...

Castle Water is seeking a ServiceNow Senior Developer to design, develop, and implement customised ServiceNow solutions supporting business needs. You’ll configure modules, build workflows, and create integrations with other systems to ensure stability, security ...

gather and refine functional requirements, and translate them into actionable ServiceNow user stories and technical configurations. You will drive workflow optimisation across modules like ITSM, CSM, or HRSD while keeping customisation aligned with platform best practice Key Responsibilities Facilitate discovery sessions, process workshops, and interviews with stakeholders to capture … years dedicated to ServiceNow platform delivery. ServiceNow Exposure: Hands-on experience with ServiceNow UI, navigation, standard tables/forms, Flow Designer, and core modules (ITSM, CSM, or HRSD). Methodologies: Strong background in ITIL/ITSM processes and Agile/Scrum delivery frameworks. Tooling: Proficiency with Jira, Confluence, Microsoft Visio ...

seeking an experienced ServiceNow Developer to join our team. The successful candidate will work closely with clients to analyse, design, and implement ITSM frameworks, setting up ServiceNow instances from inception ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Develop and implement ServiceNow strategies, including, future … state ITSM process design, ServiceNow platform architecture design, security and role model design, integration assessment, mobile strategy Leading the team in development of the systems implementation and integration. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement ...

seeking an experienced ServiceNow Developer to join our team. The successful candidate will work closely with clients to analyse, design, and implement ITSM frameworks, setting up ServiceNow instances from inception ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Develop and implement ServiceNow strategies, including, future … state ITSM process design, ServiceNow platform architecture design, security and role model design, integration assessment, mobile strategy Leading the team in development of the systems implementation and integration. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement ...

Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major Incident Management. Support relevant Business As Usual (BAU) projects within the Service Delivery function. You are: Experienced … Delivery or Service Support role, with a clear focus on IT Asset, Service Configuration, and Service Level Management. Preferably, skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). ...

developing and supporting solutions across the ServiceNow platform, with particular focus on Common Service Data Model (CSDM), IT Operations Management (ITOM), IT Service Management (ITSM), Strategic Portfolio Management (SPM), and Service Portal capabilities. The successful candidate will play a key role in ensuring the platform is aligned to business requirements … doing · Develop and maintain solutions across the ServiceNow platform in accordance with ServiceNow best practices and development standards. · Design, configure, and enhance capabilities within ITSM, including Incident, Problem, Change, · Request, Knowledge, and Service Catalogue processes. · Support the implementation and ongoing maturity of CSDM, ensuring alignment between services, applications, infrastructure ...

closely with colleagues, business stakeholders and external IT partners to meet agreed service levels. You’ll also use service insight, automation and the Halo ITSM platform to improve processes, strengthen service reliability and create an excellent colleague experience. About you You’ll be a customer-focused and approachable IT professional … effective relationships across the business. Experience of working in an ITIL-aligned service desk or IT operations environment, with a good understanding of IT service management processes and tools. Strong working knowledge of Microsoft Windows, Microsoft 365, cloud services and a range of infrastructure technologies, including networking, cyber security ...

these describe you, we want to talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands‐on problem‐solver … externally facing technical support or service desk team in a B2B technology environment. Hands‐on experience running incident and problem management within ITIL/ITSM frameworks in a live service environment (ITIL Foundation or equivalent practical experience). A solid technical background — comfortable reading between the lines of a connectivity ...

these describe you, we want to talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands-on problem-solver … externally facing technical support or service desk team in a B2B technology environment. Hands-on experience running incident and problem management within ITIL/ITSM frameworks in a live service environment (ITIL Foundation or equivalent practical experience). A solid technical background — comfortable reading between the lines of a connectivity ...

Department: FinanceTeam: Finance SystemsEmployment: PermamentReports into: Finance Systems Team LeaderReference number: 10570The DepartmentThe Finance System Team plays a significant role in the operational success of Dentons. We look for focused, flexible individuals from a variety ...

ITSM Consultant We are seeking an experienced ITSM Consultant We are seeking an experienced Solutions Architect to lead the end-to-end design, implementation, and integration of enterprise cloud infrastructure and ServiceNow environments. In this role, you will bridge cloud automation with ServiceNow ITSM/ITOM modules, ensuring scalable cloud … infrastructure meets corporate security baseline standards, compliance policies, and performance benchmarks ServiceNow Installation & Configuration Lead the technical design, deployment, and configuration of ServiceNow instances (ITSM, ITOM, Cloud Provisioning & Governance) Configure MID Servers, Discovery, Service Mapping, and CMDB populations across cloud environments Develop custom workflows, Scripted REST APIs, IntegrationHub spokes ...

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Bridge of Allan and Perth. Our client, known for their innovative approach and commitment to excellence ...

ITSM Consultant We are seeking an experienced Solutions Architect to lead the end-to-end design, implementation, and integration of enterprise cloud infrastructure and ServiceNow environments. In this role, you will bridge cloud automation with ServiceNow ITSM/ITOM modules, ensuring scalable cloud provisioning, robust MID Server architecture, seamless … infrastructure meets corporate security baseline standards, compliance policies, and performance benchmarks. ServiceNow Installation & Configuration Lead the technical design, deployment, and configuration of ServiceNow instances (ITSM, ITOM, Cloud Provisioning & Governance). Configure MID Servers, Discovery, Service Mapping, and CMDB populations across cloud environments. Develop custom workflows, Scripted REST APIs, IntegrationHub spokes ...