Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and More ❯
Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and More ❯
will be provided) Basic understanding of software licensing models (e.g., per-user, per-device, subscription, perpetual) Experience with SAP and data management tools; exposure to SAM tools (e.g., Flexera, ServiceNow, Snow) is a plus. __PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment More ❯
Edinburgh, Granton, City of Edinburgh, United Kingdom
Gi Group
will be provided) Basic understanding of software licensing models (e.g., per-user, per-device, subscription, perpetual) Experience with SAP and data management tools; exposure to SAM tools (e.g., Flexera, ServiceNow, Snow) is a plus. __PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment More ❯
Edinburgh, City of Edinburgh, United Kingdom Hybrid / WFH Options
Cathcart Technology
Hands on experience with NIST CSF, NIST 800 53, SOC 2, and risk frameworks. ** Experience in SOC 2 audit readiness and execution. ** Knowledge of enterprise GRC tools such as ServiceNow, Archer, or Purview Compliance Manager. ** Strong analytical skills with the ability to turn data into actionable insights. ** Excellent communication skills, able to engage technical teams and senior business leaders. ** A More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Cathcart Technology
Hands on experience with NIST CSF, NIST 800 53, SOC 2, and risk frameworks. ** Experience in SOC 2 audit readiness and execution. ** Knowledge of enterprise GRC tools such as ServiceNow, Archer, or Purview Compliance Manager. ** Strong analytical skills with the ability to turn data into actionable insights. ** Excellent communication skills, able to engage technical teams and senior business leaders. ** A More ❯
activities, support (run the bank) initiatives, day to day work requests, look for automation activities where possible. Other activities needed by the team. Key Skills: CICS CPSM Jira Confluence ServiceNow Python COBAL CICS Liberty If you find this opportunity intriguing and aligning with your skill set, we welcome the submission of your CV without delay. Carbon60, Lorien & SRG - The Impellam More ❯
Partners and the Retail Support Team. Your leadership will help us meet key performance targets, from first contact fix rates to response times across telephony, live chat, and our ServiceNow portal. You'll bring solid experience in leading high-performing teams in a fast-paced support environment. You know how to coach, develop, and inspire your team to deliver outstanding More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Virgin Money
first class service utilising ITIL & ISO standards. We'll also ask you to support all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing and maintaining operational processes for both the Hardware and Software Asset Management functions. What you'll be doing Influence, engage and be an active and effective member of … tasks and deadlines. Skills and knowledge in Configuration Management, asset management, software licensing, procurement and financial planning. It's a bonus if you have but not essential Knowledge of ServiceNow & Flexera toolsets for SACM is preferable. Knowledge of Financial Services is preferable. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time)?plus More ❯
waterside, southern scotland, united kingdom Hybrid / WFH Options
Hays
About the role Our Client is actively enhancing its Enterprise Architecture Knowledge Base (EAKB), leveraging ServiceNow for its Configuration Management Database (CMDB) and integrating Ins-Pi plugins to support logical architectural modelling. So, we’re seeking a ServiceNow Architect to support the continued development of the EAKB platform. This role will focus on expanding CMDB tables and attributes, building intuitive … data analysis and cleansing efforts. Roles and Responsibilities: To be successful in the role, the role holder will be expected to: Enhance and customize Ins-Pi plugin forms within ServiceNow Design and implement automated workflows to improve quality and efficiency Query and analyse data from the ServiceNow database to support cleansing initiatives Develop robust data upload processes for logical CSDM … to Production Maintain and evolve the automated test suite Generate reports to support business insights Build dashboards using Platform Analytics for visualizing key metrics Skills Proven experience as a ServiceNow Developer Strong background in UI design and form development within ServiceNow Hands-on experience with Workflows, ACLs, and table relationships Ability to work independently and manage tasks proactively Skilled in More ❯
new team. About the role You will lead and oversee a team responsible for the processing, delivery, and maintenance of contractual asset data with both Defence (GEMS) and internal (ServiceNow) clients.Your key responsibilities will include: Developing and implementing a plan to ensure the maintenance and integrity of defence data in accordance with defence standards. Leading defence contract operations personnel in … reviewing, validating, and uploading asset data in accordance with defence standards. Fostering continual improvement of processes within internal systems (GEMS & ServiceNow) to improve user access and information. Managing and monitoring data security risks within Service Stream and Defence, analysing data integrity, and developing continuity plans in compliance with ISO 27001. Managing requests for asset data changes from internal and external More ❯