Audio Visual Service Coordinator
- Hiring Organisation
- OpenSourced - Search & Selection
- Location
- Slough, Berkshire, UK
- Employment Type
- Full-time
Service Desk Coordinator, you will be responsible for managing all incoming service tickets, allocating engineers, maintaining CRM data, and ensuring the smooth delivery of maintenance and support activities. This is a client-facing, fast-paced position ideal for someone who enjoys problem-solving, multitasking, and keeping operations running seamlessly. Position … video + onsite) Key Responsibilities Manage the service inbox daily, prioritising requests in line with SLAs. Log and update all client information within the CRM system. Allocate engineers based on skillset, urgency, availability, and workload. Maintain oversight of all ongoing maintenance tasks, ensuring timely resolution. Communicate professionally with clients throughout ...