201 to 225 of 232 Customer Engagement Jobs in the South East

a long-term programme with a leading financial services end client. This role will focus on BAU campaign management , delivering effective solutions to business challenges, and driving high-quality customer engagement.Key Responsibilities End-to-end management of BAU email campaigns in SFMC. Optimise and manage preference centres to improve customer experience. Collaborate with multiple stakeholders, ensuring excellent communication More ❯

The Senior Marketing Manager will lead key marketing initiatives within the technology and telecoms industry, focusing on driving brand awareness and customer engagement. This permanent role is based in London and offers a fantastic opportunity to shape marketing strategies in a competitive market. Client Details This organisation operates within the technology and telecoms sector and is recognised for its … they are always of a high standard before launch. Leading on brand advocacy, guiding your team and stakeholders on how to positively represent the business in every marketing and customer facing engagement. Ownership of identifying, evaluating and pitching new initiatives that align to your business unit, your target audiences, and contribute to relevant growth goals. Profile Proven track record More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on More ❯

commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered in line with agreed customer outcomes, while fostering senior relationships to enhance performance and satisfaction, optimising the benefits of our partnership with Computacenter. We help our customers prepare for future endeavours and technology trends … by sharing best practices, references, and advisory services. Our team defines and owns joint customer service strategies, focusing on improvements, enhancements, and efficiencies in our services. We also act as the focal point for contractual clarification, amendments, and further development of contracts, maintaining ownership of commercial aspects from transition and transformation through to in-life invoicing. What youll do … Service Delivery: Work closely with the Delivery Leadership team to manage the delivery of services to ensure they meet or exceed customer expectations. Team Leadership: Lead and motivate a team of service professionals through matrix management, providing guidance and support to achieve high performance. Customer Relationship Management: Build and maintain strong relationships with key customer stakeholders, acting More ❯

B2C websites (English and German), including product uploads, launches, and promotions. Work closely with the wider Ecommerce team to achieve B2C sales targets and deliver a best-in-class customer experience. Monitor, analyse, and report on all aspects of sales and website performance; share learnings and actionable insights to inform trading decisions and long-term strategy. Proactively identify and … execute sales-driving opportunities based on real-time data, customer insights, and market behaviour. Recommend and implement UX/design improvements to enhance the customer journey and increase conversion rates, using user behaviour and analytics data. Collaborate with the Marketing team to ensure site content aligns with brand campaigns, marketing themes, tone of voice, launch timelines, and promotional … ensure product pages accurately reflect product details, ingredients, usage, recommendations, and brand values. Work closely with the CRM Manager to align on CRM strategies — sharing ecommerce insights and leveraging customer data to inform activity and segmentation. Manage on-site personalisation tools to deliver tailored content and experiences based on customer behaviour and data. Provide technical oversight for B2B More ❯

B2C websites (English and German), including product uploads, launches, and promotions. Work closely with the wider Ecommerce team to achieve B2C sales targets and deliver a best-in-class customer experience. Monitor, analyse, and report on all aspects of sales and website performance; share learnings and actionable insights to inform trading decisions and long-term strategy. Proactively identify and … execute sales-driving opportunities based on real-time data, customer insights, and market behaviour. Recommend and implement UX/design improvements to enhance the customer journey and increase conversion rates, using user behaviour and analytics data. Collaborate with the Marketing team to ensure site content aligns with brand campaigns, marketing themes, tone of voice, launch timelines, and promotional … ensure product pages accurately reflect product details, ingredients, usage, recommendations, and brand values. Work closely with the CRM Manager to align on CRM strategies — sharing ecommerce insights and leveraging customer data to inform activity and segmentation. Manage on-site personalisation tools to deliver tailored content and experiences based on customer behaviour and data. Provide technical oversight for B2B More ❯

Engineering) Hybrid (3 days onsite per week, West London) Rate: £575 to £625 per day (Outside IR35) Contract Length: 3 months with option to extend Are you an accomplished customer facing Solution Architect or Principal Consultant with a track record of leading complex, cloud-first transformations ? Do you thrive at the intersection of technical strategy, architectural design, and customer … their technology landscape through DevOps, platform engineering, automation, and software transformation . Following continued growth, they’re expanding their senior technical leadership team to shape and deliver large-scale customer engagements. As a Solution Architect/Principal Consultant , you will: Define end-to-end technical architectures that solve complex business challenges. Partner directly with C-level and engineering stakeholders … Influence technology decisions across modern programming, infrastructure, and automation ecosystems. Act as a trusted advisor: translating business objectives into technical solutions that deliver measurable impact. This is a strategic, customer-facing role requiring both depth of technical expertise and strong commercial awareness. You will have the autonomy to shape engagements, set standards, and influence the direction of both client More ❯

Engineering) Hybrid (3 days onsite per week, West London) Rate: £575 to £625 per day (Outside IR35) Contract Length: 3 months with option to extend Are you an accomplished customer facing Solution Architect or Principal Consultant with a track record of leading complex, cloud-first transformations ? Do you thrive at the intersection of technical strategy, architectural design, and customer … their technology landscape through DevOps, platform engineering, automation, and software transformation . Following continued growth, they’re expanding their senior technical leadership team to shape and deliver large-scale customer engagements. As a Solution Architect/Principal Consultant , you will: Define end-to-end technical architectures that solve complex business challenges. Partner directly with C-level and engineering stakeholders … Influence technology decisions across modern programming, infrastructure, and automation ecosystems. Act as a trusted advisor: translating business objectives into technical solutions that deliver measurable impact. This is a strategic, customer-facing role requiring both depth of technical expertise and strong commercial awareness. You will have the autonomy to shape engagements, set standards, and influence the direction of both client More ❯

Engineering) Hybrid (3 days onsite per week, West London) Rate: £575 to £625 per day (Outside IR35) Contract Length: 3 months with option to extend Are you an accomplished customer facing Solution Architect or Principal Consultant with a track record of leading complex, cloud-first transformations ? Do you thrive at the intersection of technical strategy, architectural design, and customer … their technology landscape through DevOps, platform engineering, automation, and software transformation . Following continued growth, they’re expanding their senior technical leadership team to shape and deliver large-scale customer engagements. As a Solution Architect/Principal Consultant , you will: Define end-to-end technical architectures that solve complex business challenges. Partner directly with C-level and engineering stakeholders … Influence technology decisions across modern programming, infrastructure, and automation ecosystems. Act as a trusted advisor: translating business objectives into technical solutions that deliver measurable impact. This is a strategic, customer-facing role requiring both depth of technical expertise and strong commercial awareness. You will have the autonomy to shape engagements, set standards, and influence the direction of both client More ❯

exciting opportunity has arisen for a motivated and detail-oriented professional to join a growing insurance technology business as a Client Success & Growth Marketing Executive .This hybrid role combines customer success (75%) with growth marketing (25%) , offering great exposure to both client relationship management and commercial development within the insurtech space. Key Responsibilities Customer Success (Approx. 75%) Build … maintain strong relationships with clients, acting as a trusted point of contact. Attend client meetings, capture key actions, and ensure timely delivery of follow-ups. Monitor client usage and engagement post-implementation, identifying opportunities for improvement and growth. Gather and share client feedback to help shape product and service enhancements. Maintain accurate customer information within CRM systems. Support … customer events such as user groups, workshops, and training sessions. Contribute to community building by connecting clients and sharing insights. Help deliver onboarding and training for new customers. Meet and exceed retention and upsell goals, contributing to team growth targets. Growth Marketing (Approx. 25%) Assist with building and maintaining high-quality lead lists using CRM and digital tools. Help More ❯

key datasets (e.g., Deal data), ensuring accurate mapping and consistency. Workflows, Sequences & Automation Design, build, and refine automated workflows and sequences across Marketing, Sales, and Service Hubs to streamline customer journeys. Continuously review and update automations to ensure relevance and effectiveness. Maintain sequence documentation, mapping customer journey impacts and ensuring associated content is accurate and up to date. … Optimize chat workflows to enhance lead capture and customer engagement. Contribute to maintaining comprehensive documentation of automated customer journey processes. Reporting & Optimisation Develop and maintain dashboards and reports tracking key metrics such as sales performance, pipeline health, marketing effectiveness, and service activity. Analyse CRM data to identify trends, inefficiencies, and improvement opportunities that drive sales performance and revenue … and one-on-one coaching to improve adoption and best practice usage across teams. Provide responsive support, addressing user issues and offering clear guidance on CRM functionality. Collaboration & Stakeholder Engagement Partner with HubSpot Account Managers to stay informed about updates and leverage their support for strategic or technical challenges. Collaborate with internal teams and departments to develop CRM-based More ❯

Manager may well also deliver BAU. Ownership of project timeline, reporting and effective management of risks & issues are key. KEY RESPONSIBILITIES: Take responsibility for the delivery of projects and customer engagements for Bytes. Day-to-day running of multiple projects throughout their entire life cycle. Business analysis and scoping of project engagements, including facilitation of workshops and documentation of … customer requirements. Management of project plans, scope, timescales and budgets. Management and coordination of project resources from within Bytes, customers, delivery partners and vendors. INDIVIDUAL RESPONSIBILITIES Scope and plan projects, including scheduling of required resources through the project office. Manage tasks allocated to internal and external individuals involved in the project delivery. Track and report project progress in-line … with set customer expectations. Track and report project exceptions and risks/issues in-line with customer expectations. Ensure project stage gates are defined and met, working towards the project end goal and deliverables. Ensure delivery of project scope within agreed timescales and budgets. Provide sufficient input into technical aspects of engagements to ensure successful delivery of technical More ❯

Your New Company A leading consumer brand is seeking a commercially minded CRM & Loyalty Data Analyst to supercharge the performance of its loyalty programme and drive customer-centric growth. This is a high-impact role where your insights will directly influence strategy, execution, and customer engagement. Your new role You'll be at the heart of a data … led transformation, helping shift the business from sales-driven to customer-driven decision-making. Using your expertise in Bloomreach and core analytics, you'll deliver actionable insights that increase visit frequency and lifetime value, contributing to a minimum of 3% LFL growth year-on-year. What you'll need to succeed 3+ years' experience with Bloomreach Engagement, including … forward-thinking organisation investing heavily in CRM and loyalty as a strategic growth lever. Expect a collaborative culture, hybrid working, and the opportunity to make a tangible impact on customer experience and commercial performance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your More ❯

Your New Company A leading consumer brand is seeking a commercially minded CRM & Loyalty Data Analyst to supercharge the performance of its loyalty programme and drive customer-centric growth. This is a high-impact role where your insights will directly influence strategy, execution, and customer engagement. Your new role You'll be at the heart of a data … led transformation, helping shift the business from sales-driven to customer-driven decision-making. Using your expertise in Bloomreach and core analytics, you'll deliver actionable insights that increase visit frequency and lifetime value, contributing to a minimum of 3% LFL growth year-on-year. What you'll need to succeed 3+ years' experience with Bloomreach Engagement, including … forward-thinking organisation investing heavily in CRM and loyalty as a strategic growth lever. Expect a collaborative culture, hybrid working, and the opportunity to make a tangible impact on customer experience and commercial performance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your More ❯

Engineering) Hybrid (3 days onsite per week, West London) Rate: £575 to £625 per day (Outside IR35) Contract Length: 3 months with option to extend Are you an accomplished customer facing Solution Architect or Principal Consultant with a track record of leading complex, cloud-first transformations ? Do you thrive at the intersection of technical strategy, architectural design, and customer … their technology landscape through DevOps, platform engineering, automation, and software transformation . Following continued growth, they’re expanding their senior technical leadership team to shape and deliver large-scale customer engagements. As a Solution Architect/Principal Consultant , you will: Define end-to-end technical architectures that solve complex business challenges. Partner directly with C-level and engineering stakeholders … Influence technology decisions across modern programming, infrastructure, and automation ecosystems. Act as a trusted advisor: translating business objectives into technical solutions that deliver measurable impact. This is a strategic, customer-facing role requiring both depth of technical expertise and strong commercial awareness. You will have the autonomy to shape engagements, set standards, and influence the direction of both client More ❯

Engineering) Hybrid (3 days onsite per week, West London) Rate: £575 to £625 per day (Outside IR35) Contract Length: 3 months with option to extend Are you an accomplished customer facing Solution Architect or Principal Consultant with a track record of leading complex, cloud-first transformations ? Do you thrive at the intersection of technical strategy, architectural design, and customer … their technology landscape through DevOps, platform engineering, automation, and software transformation . Following continued growth, they’re expanding their senior technical leadership team to shape and deliver large-scale customer engagements. As a Solution Architect/Principal Consultant , you will: Define end-to-end technical architectures that solve complex business challenges. Partner directly with C-level and engineering stakeholders … Influence technology decisions across modern programming, infrastructure, and automation ecosystems. Act as a trusted advisor: translating business objectives into technical solutions that deliver measurable impact. This is a strategic, customer-facing role requiring both depth of technical expertise and strong commercial awareness. You will have the autonomy to shape engagements, set standards, and influence the direction of both client More ❯

Engineering) Hybrid (3 days onsite per week, West London) Rate: £575 to £625 per day (Outside IR35) Contract Length: 3 months with option to extend Are you an accomplished customer facing Solution Architect or Principal Consultant with a track record of leading complex, cloud-first transformations ? Do you thrive at the intersection of technical strategy, architectural design, and customer … their technology landscape through DevOps, platform engineering, automation, and software transformation . Following continued growth, they’re expanding their senior technical leadership team to shape and deliver large-scale customer engagements. As a Solution Architect/Principal Consultant , you will: Define end-to-end technical architectures that solve complex business challenges. Partner directly with C-level and engineering stakeholders … Influence technology decisions across modern programming, infrastructure, and automation ecosystems. Act as a trusted advisor: translating business objectives into technical solutions that deliver measurable impact. This is a strategic, customer-facing role requiring both depth of technical expertise and strong commercial awareness. You will have the autonomy to shape engagements, set standards, and influence the direction of both client More ❯

the following specific domains: Bare Metal . The Sales Specialist drives the adoption of existing and new products , plays a pivotal role at the intersection of sales, product, and customer success . The main mission is to accelerate revenue growth by enabling the broader sales organization, supporting complex deals, and acting as a feedback conduit to the product team … account team, the partner account team and the pre-sales team or solutions architect if needed. Manage and maintain a robust and accurate pipeline and forecast. Gather and synthesize customer feedback, objections, and use cases to refine messaging and improve product-market fit. Serve as the "voice of the customer" to the product organization (CPTO), relaying actionable feedback … feature requests, and market insights. Participate in product roadmap discussions, helping to prioritize enhancements and influence development based on real-world customer needs. Share qualitative insights to help product teams validate and iterate on new features. Ensure alignment between sales goals and product capabilities, setting realistic expectations with customers and internal stakeholders. Organize Sales campaigns for up & cross-sell More ❯

the following specific domains: Bare Metal . The Sales Specialist drives the adoption of existing and new products , plays a pivotal role at the intersection of sales, product, and customer success . The main mission is to accelerate revenue growth by enabling the broader sales organization, supporting complex deals, and acting as a feedback conduit to the product team … account team, the partner account team and the pre-sales team or solutions architect if needed. Manage and maintain a robust and accurate pipeline and forecast. Gather and synthesize customer feedback, objections, and use cases to refine messaging and improve product-market fit. Serve as the "voice of the customer" to the product organization (CPTO), relaying actionable feedback … feature requests, and market insights. Participate in product roadmap discussions, helping to prioritize enhancements and influence development based on real-world customer needs. Share qualitative insights to help product teams validate and iterate on new features. Ensure alignment between sales goals and product capabilities, setting realistic expectations with customers and internal stakeholders. Organize Sales campaigns for up & cross-sell More ❯

the following specific domains: Bare Metal . The Sales Specialist drives the adoption of existing and new products , plays a pivotal role at the intersection of sales, product, and customer success . The main mission is to accelerate revenue growth by enabling the broader sales organization, supporting complex deals, and acting as a feedback conduit to the product team … account team, the partner account team and the pre-sales team or solutions architect if needed. Manage and maintain a robust and accurate pipeline and forecast. Gather and synthesize customer feedback, objections, and use cases to refine messaging and improve product-market fit. Serve as the "voice of the customer" to the product organization (CPTO), relaying actionable feedback … feature requests, and market insights. Participate in product roadmap discussions, helping to prioritize enhancements and influence development based on real-world customer needs. Share qualitative insights to help product teams validate and iterate on new features. Ensure alignment between sales goals and product capabilities, setting realistic expectations with customers and internal stakeholders. Organize Sales campaigns for up & cross-sell More ❯

on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that enhance our digital presence and improve customer engagement. We provide insurance to nearly four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means … and consistently deliver on user story commitments. Mentorship & Continuous Improvement Support junior team members, contribute to the Development Community of Practice, and stay current with evolving technologies and practices. Customer & Regulatory Focus Complete mandatory training, uphold fair customer outcomes, and challenge processes that don't align with customer-first principles. Skills we would love you to have More ❯

a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Be involved customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high and low-level solution designs, technical requirements, and delivery frameworks Engage in strategic customer … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯

First Product Design hire 🚀 💰£50,000-£55,000 🏡Hybrid working Our client is a forward thinking, VC backed startup transforming the retail industry with an innovative solution that redefines customer engagement. Their product suite includes a mobile first web app, a client facing dashboard and supporting marketing platforms. They’re now looking for their first Product Designer to take … active attitude and passion for progressing their career in product design. You’ll be supported by a high calibre and friendly team and have full autonomy to shape the customer experience during an exciting period of growth. Please get in touch for more information on both the role and company More ❯