IT Helpdesk Manager
- Hiring Organisation
- Nextech Group Limited
- Location
- Aylesbury, Buckinghamshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £50,000
team of 6-8 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst … improvement across people, processes, and technology. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a team of support engineers across both technical and customer service disciplines. Conduct regular 1-2-1s, performance reviews, coaching sessions, and team meetings. Support recruitment activities, onboarding, and ongoing staff development. Foster ...