Red Bull Technology have an exciting opportunity for an undergraduate to join our IT Service Desk team based in Milton Keynes. You will be a valued member of the team, integrated into the day-to-day client support activities of our technical support team, helping to maintain and optimise our internal systems.This placement offers a fantastic opportunity … to gain hands-on experience in a fast-paced, high-performance environment, and to understand how an IT department supports business demands to achieve its goals.You'll need to be highly analytical with excellent problem-solving IT skills. Strong communication is essential, as you'll be interacting with people across various levels of the business. The role is … Virtualisation platforms and mobile device management tools Main Accountabilities: Deliver excellent customer service with strong communication skills Act as a first point of contact on the Service Desk, handling IT-related issues via telephone, email, and desktop support Build relationships and collaborate with teams across the business Support and manage critical business applications and tools Apply a More ❯
Are you an Office Manager or do Sales or Customer support for an IT company or Managed Service Provider looking for their next varied role or fancy a change? Our client is looking for someone who has worked in a technical environment doing business admin support that may have included the licensing and subscription, dealing with invoice … well as after sales support. They ideally want someone who has an understanding of tech and the terminology but not from a purely technical role. This is not an ITsupport role. So if you have excellent customer service skills and enjoy working in a varied business/sales support role, apply now to Karen at Jump … IT Please note this is 5 days a week in the office in Tonbridge. More ❯
A training position to support the IT system in GB, France and Austria. The candidate is expected to be both carrying out on the job training and academic qualifications whilst being mentored. The ICT Apprentice is expected to carry out application training for IT/ERP users. Role Duties and key responsibilities: To learn all aspects of … I.T. infrastructure, including network topology Drive ongoing I.T. projects with support from the I.T. Manager and 3rd party consultants Support in day-to-day break fix and helpdesk functionalities To learn how to become a good visual user with the goal of becoming a ERP system “super-user” able to train other employees. Hard Skills to learn (formal … inventory balances Physically transacting inventory by transaction and QR code Troubleshooting to find transaction errors for missing inventory To understand the software, hardware and hardware integration (scanners & printers) to support the visual application in its current remote version, by tablet and potential future cloud variants Supporting SQL/Crystal/SSRS coding. Data extraction and data insertion Learn PowerBI More ❯
In this role, you will provide essential technical support to our organisation, ensuring the efficient operation of computer systems, networks, and software applications. Your proactive approach to troubleshooting, willingness to learn, and strong communication skills will contribute to the success of our IT infrastructure. Key Skills: · Ability to troubleshoot and solve problems effectively and efficiently in a fast … ensuring accuracy in all published communications. · Technical experience with a basic understanding of Routers, Networks and VoIP Telephones. · Strong understanding of internal software and a thorough understanding of the IT infrastructure. · Proven knowledge of Microsoft 365 and Entra ID · Familiarity with Azure infrastructure and services · Must have a customer focused attitude. Responsibilities: · Provide first line technical assistance and support to internal customers for hardware, software and network related issues. · Respond to customers promptly and establish the best way to provide support as effectively and efficiently as possible. That may be via phone, email, in person or using our ITSM platform Zoho Desk. · Responsible for the day-to-day management and upkeep of the internal Helpdesk system, continuously More ❯
Leatherhead * Up to £25,000 * Pension * Parking * Hybrid after training * 22 days holiday * Excellent opportunity, suited to a graduate looking for a professional career in IT support. Full training will be given. This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems. Duties Responsible for providing frontline technical support … levels are effectively maintained Resolve queries immediately where possible, or manage them through to resolution Produce required internal and customer-facing reports and documentation Prioritise, monitor progress , and escalate support issues with customers and suppliers as required Assist the Operations Manager with customer support activities Provide out of hours support in line with the agreed schedule Develop … Microsoft Office (Excel, Word, PowerPoint) My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas, including IT, Project Management, Cyber Security etc... As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects. More ❯
IT Helpdesk Engineer Waterlooville Permanent, Full Time £26,208 Position Overview I am looking for a proactive and skilled Triage Engineer/IT Helpdesk to join a busy helpdesk team based in Waterlooville. In this role, you will act as the initial point of contact for all customer queries. Your responsibilities will include responding to incoming tickets via … first-line fixes where possible, escalating issues appropriately, and tracking daily tasks to ensure they are completed within agreed service levels. Key Duties Serve as the first line of support for all incoming incidents and service requests. Carry out initial investigation and troubleshooting of software issues and system errors. Assess and prioritise incidents based on severity and business impact. … a stronger internal knowledge base. Monitor performance logs and system alerts to identify and flag potential issues before they escalate. Escalate critical incidents promptly to management and relevant stakeholders. Support post-incident reviews by helping to identify root causes and suggest preventative actions. Skills & Experience Required Strong customer focus and commitment to delivering a high-quality service. Confident, self More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
AJ Bell
Job Description We now have a new opportunity for an Application Support Analyst to join the London Application Support Team. Reporting into the Application Support Manager, the role will be responsible for providing high quality support of AJ Bell’s trading platform, helping to develop, refine and maintain processes and improvements and providing excellent customer service … to the business and our clients. Where appropriate, the role will also be responsible for providing support on incidents that are escalated by the Application Support Manager. What does the job involve? Management of application support tickets and keeping the queues as low as possible. Provide solutions to operational processes by establishing outstanding issues and inefficiencies. Ensure … with 3rd parties, ensuring service levels and user updates are maintained. Root cause analysis – identifying underlying root causes for recurring issues. Supporting project work as agreed with the Application Support Manager. Varied involvement in projects and initiatives relating to the trading platform. Both as an SME and occasionally as a team member to help deliver work packages. Where required More ❯
Role: 2nd Line Engineer Location: Didcot Salary: £32,000 - £35,000 Primary Purpose The right candidate will be tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. To be considered for this position you must have outstanding communication skills and have experience of … working in a customer facing role. The role will involve the following; Providing support to our client Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Work alongside 3rd line engineers to escalate more problematic tickets Communicate … s 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Undertake any other reasonable duties as required to meet the needs of the business. Key Responsibilities Being the first point of contact for all incoming support calls More ❯
The Smart Hands Break Fix Engineer is required to work within a team of engineers carrying out Network equipment Break Fix and ICT cabling infrastructure support at the client site – Based in Camberley for the majority of your time but on occasion may provide cover on other sites in Slough. The work will include all types of patching, break … provision of connectivity to DC Hardware. The position will be site based as required and reports to the Service Delivery Manager. You will be part of a team delivering support services on a shift basis and will be required to work as part of a shift pattern and receive a shift allowance. Your normal working week, whilst on a … correctly ready for reconnection. Relocate desktop equipment including any peripherals. Install desktop equipment including any peripherals. Configure, Install and test analogue, digital and VOIP telephone handsets and provide headset support as required. Connection of network patching to servers and other equipment within racks. Labelling of hardware (network equipment and servers etc.) Carry out DBAN Disk Wipes by use of More ❯
The Smart Hands Break Fix Engineer is required to work within a team of engineers carrying out Network equipment Break Fix and ICT cabling infrastructure support at the client site – Based in Camberley for the majority of your time but on occasion may provide cover on other sites in Slough. The work will include all types of patching, break … provision of connectivity to DC Hardware. The position will be site based as required and reports to the Service Delivery Manager. You will be part of a team delivering support services on a shift basis and will be required to work as part of a shift pattern and receive a shift allowance. Your normal working week, whilst on a … correctly ready for reconnection. Relocate desktop equipment including any peripherals. Install desktop equipment including any peripherals. Configure, Install and test analogue, digital and VOIP telephone handsets and provide headset support as required. Connection of network patching to servers and other equipment within racks. Labelling of hardware (network equipment and servers etc.) Carry out DBAN Disk Wipes by use of More ❯
to attach relevant documents. The Smart Hands Break Fix Engineer is required to work within a team of engineers carrying out Network equipment Break Fix and ICT cabling infrastructure support at the client site – Based in Camberley for the majority of your time but on occasion may provide cover on other sites in Slough. The work will include all … provision of connectivity to DC Hardware. The position will be site based as required and reports to the Service Delivery Manager. You will be part of a team delivering support services on a shift basis and will be required to work as part of a shift pattern and receive a shift allowance. Your normal working week, whilst on a … correctly ready for reconnection. Relocate desktop equipment including any peripherals. Install desktop equipment including any peripherals. Configure, Install and test analogue, digital and VOIP telephone handsets and provide headset support as required. Connection of network patching to servers and other equipment within racks. Labelling of hardware (network equipment and servers etc.) Carry out DBAN Disk Wipes by use of More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom
Newto Training
Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯
Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯