1 to 25 of 47 Incident Management Jobs in the South East

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes ...

Lead Major Incident Manager Duration: 6 Months Rate: £430 - £450 per day Location: Milton Keynes & remote (hybrid role) IR35 Status: Inside Start: ASAP Role Overview: A Lead Major Incident Manager is required for our government client who will be responsible for ensuring operational stability and delivering a high … standard of service, by leading the major incident management response and processes. This role also oversees effective problem management activities whilst providing clear, insight driven reporting and analysis. This position plays a key role in minimising customer impact, identifying root causes and driving continuous improvement across ...

malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed … tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals ...

developers and application support analysts Deliver software changes, projects, and BAU enhancements Plan and manage workloads, timelines, and resource allocation Ensure effective application support, incident management, and SLA adherence Implement monitoring, performance tuning, and optimisation strategies Manage vendor relationships and ensure third-party support continuity Oversee application upgrades … budgets for application support and development activities Profile A successful Application Development and Support Manager should have: Proven experience in application development and support management Strong knowledge of application lifecycle management, Agile, and DevOps practices Experience with incident management in complex technical environments Familiarity with core ...

transformation projects, preferably within enterprise environments Strong knowledge of ServiceNow, with hands-on experience in ITSM modules Solid understanding of ITSM processes: Incident Management Request Management Change Management Problem Management CMDB/ITOM concepts Experience in ITSM migration or implementation projects (strong asset) Ability … into structured functional and technical requirements Experience working in distributed/global delivery models (EU North America collaboration is a key aspect) Strong stakeholder management and communication skills Experience facilitating workshops and driving alignment across multiple teams Analytical mindset with ability to structure complex information into clear deliverables ...

Incident and Resilience Manager (DORA) MUST HAVE PAYMENTS Experience! UK Remote | Permanent Hiring a Incident Manager with strong DORA experience to lead operational resilience, major incident management and recovery planning within a regulated financial services environment. Key experience:* MUST DORA/Operational Resilience * Major Incident Management* Business Continuity & Disaster Recovery* Financial Services/FinTech* ISO 22301/ISO 27001/NIST* Stakeholder & Regulatory Management This role will lead DORA implementation, resilience testing, ICT incident response, third-party risk and enterprise recovery planning across the business. High-impact role with strong visibility ...

experienced and driven Technical Product & Platform Manager to lead the development and evolution of our Pathway platform. Working at the intersection of technology, product management, and logistics, you will play a key role in shaping the platform's future direction, managing software delivery, and ensuring that technical solutions align … ensure regular product reviews, testing, and quality assurance Drive continuous improvement of the platform to support growth and customer requirements Software Delivery & Development Management Manage the full software development lifecycle, leading UK and offshore teams to deliver high-quality outcomes Ensure strong engineering standards, minimising technical debt and optimising ...

Lead Major Incident Manager Location: Milton Keynes (Hybrid minimum 60% onsite) Contract: Initial 6-month contract Rate: £364.65 per day PAYE/£467.08 per day Umbrella IR35: Inside IR35 The Opportunity We are seeking an experienced Lead Major Incident Manager to lead the response to critical IT incidents … drive Problem Management activities within a fast-paced Technology & Operations environment. This is a hands-on leadership role focused on maintaining operational stability, minimising service disruption, driving continual service improvement, and delivering high-quality reporting and analysis. Working closely with technical teams and stakeholders, you will play ...

support to ensure systems and services are running effectively. Monitor performance, identify issues, and coordinate resolution efforts with internal teams and external partners. Support incident management processes, including triage, escalation, and effective communication. Collaborate with cross-functional stakeholders (e.g., IT, Digital, CRM, Martech, Vendors) to resolve issues … Strong problem-solving and analytical skills. Ability to manage multiple priorities in a fast-paced environment. Familiarity with ticketing systems (e.g., TopDesk, Jira) and incident management processes. Excellent communication skills, both written and verbal. Good understanding of data analysis and reporting tools is desirable. ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

people to deliver business objectives within agreed timescales, budgets, quality standards, and risk parameters. The Role Proven experience in operational project management, with a strong focus on service stabilisation, operational excellence, and risk reduction. Extensive support and operations management experience, including service performance, stability, availability, incident management, problem management, and operational expenditure (OPEX) management. Experience owning and driving Digital Employee Experience (DEX) sustainability initiatives and continuous improvement activities. Strong understanding of infrastructure and operational environments, including capacity management, resilience planning, production and non-production environments, and change freeze governance. Deep understanding of Non-Functional ...

Service & Operations Manager (Charity) | London (Hybrid) | £60,000 – £70,000 Are you an experienced IT operations management professional who takes pride in simultaneously driving service improvement whilst delivering BaU and leading a small technical team, all while engaging confidently with non-IT stakeholders? This could be the role … security functions, ensuring systems are reliable, secure, and fit for purpose Managing major incidents end-to-end: technical coordination, stakeholder communication, and post-incident review Owning supplier and contract management, holding MSPs and third parties to account against SLAs Maintaining and testing BC/DR plans, running tabletop ...

Role The Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients. This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play … compliance requirements Maintain and validate configuration baselines across Teams Voice, Direct Routing, and endpoints Monitor and optimise service performance using CQD, analytics, and incident trends Administer UCC platforms including Teams, Exchange Online integration, and collaboration tools Collaborate with Network, EUC, vendors, and service teams to resolve dependencies Support major ...

IR35 status: Inside IR35 (Umbrella) Secure Communications Service Manager Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Lead and manage incident management within the environment Lead and manage continuous service improvement activities within the environment Ensure service levels are achieved or exceeded … times by often, providing escorting of DEX and DEX suppliers Lead and manage request management within the environment Lead and manage change management activities within the environment Customer engagement and communications with the business area and users to support DEX position and reputation as an enabler ...

strategy, with ongoing investment in tooling, threat intelligence, and specialist talent. The security function operates at a mature level, combining Security Operations, threat detection, incident response, and continuous improvement practices to defend against evolving threats. ________________________________________ Role Overview As a Security Monitoring & SIEM Analyst, you will play a key role … cyber threats using SIEM and security tooling. This role combines hands-on SIEM analysis, alert triage, investigation, and detection improvement, alongside exposure to incident response and proactive threat detection activities. You will work across multiple data sources to identify suspicious behaviour, analyse events, and support the organisation's cyber ...

improvement Lead security engagement within client Design Authority and Enterprise Architecture forums Manage integration with the client SOC, including security reporting, SIEM alignment, and incident response coordination Oversee security incident management in line with the client Cyber Security Incident Response Plan Own joiner/mover/… monthly access control audits Ensure delivery of security assurance artefacts for internal and external audit requirements Support and coordinate penetration testing, vulnerability management, and disaster recovery exercises Ensure compliance with GDPR/DPA 2018, NCSC IAS5, CAF, and related government standards Maintain and enforce security controls across Oracle Cloud ...

Manager (Banking) The Skills You'll Need: Fluent in Mandarin and English, with working experience in Information Security/Cyber Security/IT Risk Management Your New Salary: Competitive depending on experience Location: Central London Job Status: Permanent, office based Summary: The Information Security Manager is responsible for establishing … effective information security governance framework within the Branch. Ensure information security policies and procedures are properly implemented and periodically reviewed. Information Security Risk Management Identify, assess and monitor information security risks affecting the Branch. Maintain the information security risk register and ensure appropriate mitigation measures are implemented. Provide information ...

requests within SLA Develop deep understanding of applications, databases, and platforms Escalate complex issues to 3rd line teams and external suppliers Lead and coordinate incident management activities Monitor system alerts and proactively mitigate service impacts Support production deployments, validation, and post-release activities Create and maintain runbooks … continuous service improvement and process optimisation Escalate risks, SLA breaches, and high-impact issues Identify and address security vulnerabilities Follow ITIL-aligned processes for incident, change, and risk management Profile A successful Application Support Analyst should have: Knowledge of compliance and regulatory requirements within the financial services industry.Proven ...

/CD pipelines (Azure DevOps, Power Platform, Fabric) Drive Infrastructure as Code and automation (Azure/Terraform/Bicep) Improve release, deployment, and environment management Own monitoring, logging, alerting, and incident response Support secure access and identity (Entra ID) Work with engineering teams to take solutions into live … Hands-on CI/CD with Azure DevOps and/or GitHub Infrastructure as Code experience (Terraform or Bicep) Experience supporting production systems and incident management Understanding of cloud security and governance Strong communication and stakeholder skills This is a fully remote role with an excellent opportunity ...

Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration , working closely with internal teams, suppliers, and third party partners. The successful candidate will … solutions. Key Responsibilities Monitor, support, and maintain live services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ...

infrastructure provisioning, application deployment and operational processes Support containerised workloads using Kubernetes and related technologies Improve platform monitoring, observability, alerting and operational dashboards Support incident management, root cause analysis and problem management Work with security teams to address vulnerabilities, compliance requirements and secure-by-design principles Contribute ...

connected car services using mobile and smartwatch platforms. - Prepare and ensure availability of required test resources prior to validation execution. - Raise and track incident tickets in the incident management system through to closure. - Assist in triage investigations, identifying impacted areas such as vehicle systems, backend processes ...

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management ...

issues, ensuring effective coordination between Client Services, Operations teams and external engineering partners. The successful candidate will combine strong technical troubleshooting capability with data management and reporting expertise to support both operational delivery and wider business requirements. Key Responsibilities Provide day-to-day operational support for the platform, ensuring … processes. Skills & Experience Required Previous experience in a Platform Support Analyst, Application Support Analyst, Technical Support or similar operational support role. Strong troubleshooting and incident management skills. Experience working with cross-functional teams and external technical partners. Strong SQL skills, including querying, data extraction and manipulation. Experience using ...

issues, ensuring effective coordination between Client Services, Operations teams and external engineering partners. The successful candidate will combine strong technical troubleshooting capability with data management and reporting expertise to support both operational delivery and wider business requirements. Key Responsibilities Provide day-to-day operational support for the platform, ensuring … processes. Skills & Experience Required Previous experience in a Platform Support Analyst, Application Support Analyst, Technical Support or similar operational support role. Strong troubleshooting and incident management skills. Experience working with cross-functional teams and external technical partners. Strong SQL skills, including querying, data extraction and manipulation. Experience using ...