1 to 25 of 62 Incident Management Jobs in the South East

assigned (e.g., hardware break/fix and hardware or software upgrades) based on assignment Troubleshoot and resolve issues within the software & hardware environment Maintain incident management system with up-to-date information on ticket progress Ensure the status of tickets to ensure proper escalation and resolution of incidents … consistent with established SLAs Follow detailed Asset Management procedures Provide testing and support services for conferences Assist with troubleshooting internal VoIP telephones Coordinate with internal IT infrastructure support groups to appropriately escalate incidents Escalate unresolved incidents to other technical support for execution. Documenting customer communication and technical steps taken ...

client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Incident Management or Operations Analyst for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office. Skills Experience in incident management ...

migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement … change requests, release management & business relationship management) As a vital member of the team, you will play a crucial role in ensuring the smooth operation and optimal performance of the Unit 4 application whilst maintaining a high level of service delivery. Duties of the Unit 4 Service Delivery ...

creating lasting, positive impact through technology. Role Description As a Service Manager at Goaco, you will be responsible for the end-to-end management of service delivery, ensuring operational excellence, client satisfaction and continuous service improvement. You will oversee New Business, Operations, IT Support, Change Management, and Service … Technology, and Website Management. *** This role has a potential for the right candidate to progress to "Managed Services Director" *** Key Responsibilities Operations & Service Management Oversee day-to-day service delivery, ensuring high availability, reliability, and efficiency. Implement best practices in ITIL, ensuring adherence to service management frameworks. Develop ...

strategy. The Director of Service Delivery will be collaborating closely with the Director of Technology and other heads of to oversee their, change, problem, incident and 3rd party suppliers across all technological aspects of the organisation. As this organisation continually invests in its infrastructure, you will have the opportunity … Director of Service Delivery are: - Expert knowledge on all things Service Delivery - Ability to communicate and work closely with senior stakeholders - Proven experience leading incident management, change and problem management - Demonstratable leadership qualities - Want to work in a friendly and flexible work environment Director of Service Delivery ...

mentor staff, and drive continuous improvement through performance analysis.? Key Responsibilities: Subject matter expertise: Providing thought leadership, vision and technical due diligence Continuous improvement: Incident response and resolution and root cause analysis and fix to ensure a 24x7x365 capability Team and line management: Delivering the workplace capability … Delivery Leadership: Overseeing the day-to-day operations of the IT service desk to ensure high-quality, efficient support for all employees Supplier Relationship Management: Maintaining relationships with key suppliers, participating in regular service reviews and day-to-day contract and performance management Operational Leadership: Managing ...

accuracy in the Nlyte or equivalent DCIM tool to monitor capacity limits. Managing changes and risks through the Change Control Process. Raising change or incident tickets, as necessary. Providing incident management support within defined Service Level Agreements (SLAs). Representing the data centre estate in CABs, workshops … accuracy in the Nlyte or equivalent DCIM tool to monitor capacity limits. Managing changes and risks through the Change Control Process. Raising change or incident tickets, as necessary. Providing incident management support within defined Service Level Agreements (SLAs). Representing the data centre estate in CABs, workshops ...

with customer needs, following defined processes and meeting service level agreements. KEY TASKS & ACCOUNTABILITIES: Record and prioritise all service requests into the Assyst service management tool, ensuring all relevant information is recorded accurately and in line with the incident management process. Provide user support for all hardware … software issues including incident resolution, installation\implementation and guidance\training. Monitor, manage and progress all service requests in an efficient and professional manner, restoring normal working service as quickly as possible. Escalate incidents to appropriate teams\individuals in line with the incident management process, ensuring users ...

making service requests, recognising the priority of the individual’s issue in the wider context of IT Service Delivery. Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes. Where appropriate identify and escalate incidents ...

Expertise: Work with Windows (or Linux) platforms, with a willingness to deepen knowledge in both. Visualisation & Storage: Administer visualisation technologies and storage arrays. Patch Management & Backup: Manage patching processes using software like SCCM or Intune, and handle backup concepts and software. Incident Management: Use commercial Incident, Problem, and Change management tools Documentation & Reporting: Maintain accurate documentation of systems, procedures, and incident resolutions. Provide regular reports as needed. Experience: Demonstrable experience in 2nd or 3rd line IT support. Experience with Linux and/or Windows platforms. Familiarity with public cloud environments Experience with virtualisation ...

Lead IT Systems Administrator, you'll take full ownership of internal IT systems and the Atlassian environment, with a strong focus on automation, access management, incident processes, and SSO. You'll lead a small SysAdmin team and work closely with Engineering and SRE. What … Atlassian Cloud/Jira Service Management (workflows, rules, automations) Design and improve incident management + alerting processes in JSM Automate joiner/mover/leaver workflows ( JSM + Entra ID ) Build automated access audits, reviews, and recertification Create reporting/dashboards for CIO + Board Drive improvements ...

Analyst, you will play a key role in delivering effective SOC services across multiple platforms and projects. You will provide hands on monitoring and incident response while also supporting the development of people, processes and security controls. Key responsibilities include: Leading and mentoring a small team of SOC Analysts … Manager to evolve SOC capability Senior SOC Analyst essential skills Proven experience in a SOC or similar security operations environment Strong knowledge of SIEM, incident management and threat intelligence Understanding of cloud technologies and modern networking Experience with IDAM, JML processes and ITSM frameworks Ability to lead, support ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used … Investigate issues using Datadog, Postman, SQL, MongoDB Analyse API logs, JSON payloads and system behaviour Support merchant onboarding, transaction flows & payouts Build and improve incident processes, SLAs and playbooks Identify recurring issues and drive root-cause fixes What Youll Bring Strong experience in Technical Support or Incident Management ...

Manager on a 6 month contract. The Service Delivery Manager will have worked in a Senior of Lead capacity with a strong background in Incident and Change Management. The Service Delivery Manager will ensure the production of Monthly Service Review packs, ad-hoc Incident and Major Incident Reports and relevant Management Information reports as required on a day to day basis to support customer expectations. This is a hybrid based role with the need to be in the office in Kent 2 days per week. Key Responsibilities for the Service Delivery Manager Support the Technology ...

Manager on a 6 month contract. The Service Delivery Manager will have worked in a Senior of Lead capacity with a strong background in Incident and Change Management. The Service Delivery Manager will ensure the production of Monthly Service Review packs, ad-hoc Incident and Major Incident Reports and relevant Management Information reports as required on a day to day basis to support customer expectations. This is a hybrid based role with the need to be in the office in Kent 2 days per week. Key Responsibilities for the Service Delivery Manager Support the Technology ...

Security Lead - Incident Response & Threat Management 4 Months Contract £400 to £500 a day Inside IR35 Remote working *Active Security Clearance is Needed* A well-established consultancy firm is urgently looking for an experienced Security Lead with a strong background in Incident Response and Threat Management … high-profile client. This role requires a professional with active SC Clearance and a deep understanding of SecOps analyst support. Core Responsibilities Incident Management: Directing the full incident response lifecycle, including the triage, investigation, and total resolution of security events. Threat Intelligence: Utilising Recorded Future, OpenCTI ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

Cyber Operations Management & Oversight Manager - SC Cleared We are seeking an experienced Cyber Operations Management & Oversight Manager to provide leadership, coordination and assurance across cyber operational activities in a secure, complex delivery environment. This role focuses on oversight rather than hands-on SOC execution , ensuring that cyber operations … effective, resilient and aligned with wider security, engineering and programme objectives. Key Responsibilities Provide management oversight of cyber operational activities, including monitoring, incident response and vulnerability management Define and maintain cyber operations governance, processes and reporting Act as the senior point of coordination for cyber incidents, ensuring ...

role with real accountability and exposure to governance, audit, and enterprise-scale technology. Key Responsibilities include: Own and operate infrastructure vulnerability and patch management processes across servers, virtualisation, and endpoints, ensuring remediation aligns with security policies and SLAs Collaborate closely with Security Operations teams to assess vulnerabilities, prioritise remediation … support risk acceptance or exception processes where required Plan, test, and implement patches and remediation activities through formal change and release management Design, maintain, and enhance automated patching and remediation using tools such as SCCM/ConfigMgr, Intune, and PowerShell Manage and support Microsoft server platforms including Windows Server ...

Active Directory Experience implementing validated data backup solutions on laboratory analytical equipment across GxP and non-GxP environments Strong user support capability including incident management, access management and coaching scientists Experience testing and validating computer software, including technical documentation Familiarity with ServiceNow or similar ticketing systems Nice ...

handling major incidents and service challenges. Key Skills 5+ year's experience in software development and at least 3 years in a leadership or management role . Strong knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such … ITIL is essential. Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable. Exceptional communication, stakeholder management, and project prioritisation skills are critical to success in this role. Proven experience with application support and incident management in complex technical environments. Excellent problem-solving ...

handling major incidents and service challenges. Key Skills 5+ year's experience in software development and at least 3 years in a leadership or management role . Strong knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such … ITIL is essential. Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable. Exceptional communication, stakeholder management, and project prioritisation skills are critical to success in this role. Proven experience with application support and incident management in complex technical environments. Excellent problem-solving ...

environment and enjoys solving technical problems while delivering outstanding customer service. Key Responsibilities Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured. Provide 1st and 2nd line user support for hardware and software issues, including incident resolution …/training. Monitor and progress incidents efficiently, restoring normal service as quickly as possible. Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress. Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary. Work ...

team and responding to and managing security incidents and alerts. In addition you will provide consultation and expertise on security matters. Responsibilities: Security Operations & Incident Management: Managing ticket workload within the Security team. Gathering, analysing and acting upon threat intelligence. Responding to on-going security incidents. Responding … active alerts from security systems. Writing change management requests for security-related changes . Vulnerability & Endpoint Management: Conducting penetration testing and tracking corrective actions. Resolving vulnerabilities in the infrastructure and EUC estate. Defining and managing the configuration of endpoint protection policies. Managing the configuration of Identity and Access ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event-driven technologies, identity and access management, and data platforms, ensuring our orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...