1 to 25 of 86 Incident Management Jobs in the South East

specifically responsible for completing the implementation of a number of strategic based security solutions for new security tooling or existing. The engineer will also participate in security related service management processes (incident, change and problem management) and will participate in the planning, design, enforcement and review of security controls which protect the integrity of the firm. Essential … security-by-design principles into development processes. Conduct reviews of existing tools and processes, identifying gaps and implementing enhancements to strengthen our security posture. Perform security scanning and vulnerability management, taking proactive measures to reduce operational risks. Monitor security alerts and implement mitigations to safeguard against potential threats and attacks. Support Data Loss Prevention (DLP) solutions that protect corporate … data across platforms, devices, and environments globally. Monitoring and managing responses to the Security Incidents and Security DLP. Standard, third party and privilege Identity Access Management Operate, manage and improve HSM key management infrastructure. Remediation of external, internal vulnerabilities, web application scanning and patch compliance. Cyber Incident Management and or Security Forensic experience. Documenting High Low More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

internal platform support services, ensuring reliable, scalable, and secure 24 7 support across the organisation. The ideal candidate will bring a deep understanding of IT operations, internal systems, service management, and stakeholder engagement, particularly within a high-growth, technology-driven environment such as electric mobility or energy tech. Develop a strategic alignment in line with the CTO to ensure … Establish and enforce IT policies, standards, and procedures to ensure high availability, performance, and security. Lead a 24 7 support model for internal platforms and services, including service desk, incident management, access control, and remote support. Ensure high-quality internal service delivery through ITIL-aligned practices, KPIs, and SLAs. Drive automation and self-service capabilities for common support … and business operations. Deliver demonstrable progress in the company's use of AI technologies. Build and lead a high-performing IT operations and support team, including recruiting, coaching, performance management, and professional development. Manage relationships with external vendors, MSPs, and technology partners to ensure cost-effective and reliable service delivery. Collaborate with InfoSec and Legal teams to ensure compliance More ❯

Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st … Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change More ❯

remotely supporting staff as needed and work with group entities globally as needed. Key Accountabilities & Responsibilities Lead and manage a team if highly skilled infrastructure engineers. Vulnerability and patch management Application management including support and upgrades. Responsible Service availability across the group that is factored into solution scoping and day to day operations. Responsible for making decisions on … required by the business while protecting the integrity of existing services Responsible for managing and maintaining Risks to the business that could cause outages/loss of revenue - Risk management Responsible for delivery of annual DR testing utilising best in breed technology Work within the ITIL process- Change, problem, incident etc. - support the process and adhere to CCM … Information within the business. Support, guide, influences where necessary Ensuring that Information Security is factored into the evaluation, selection, installation and configuration of hardware, applications and software. Assist with management, maintenance, infrastructure and service Escalation support for out of hours incidents/issues Assist IT ops in service-related issues where required, be a point of contact and escalation More ❯

agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment … activities. Manage incidents to resolution in collaboration with third parties, keeping records updated according to agreed work instructions. Escalate when necessary. Support and participate in all Change Management Activities, updating changes upon completion. Participate as a member of the Change Advisory Board (CAB). Coordinate software deployments as part of Release Management. Manage service requests that have been escalated More ❯

scalable operations across all FX trading platforms.* Collaborate with development teams to design and deploy fault-tolerant, scalable solutions that align with evolving business goals.* Enforce adherence to change management, incident management, problem management policies as well as specific non-financial risk frameworks required by the organisation.* Mentor junior team members by sharing knowledge and promoting … including Prometheus, Grafana, Splunk, Geneos, OpenTelemetry or Corvil is highly desirable.* Familiarity with cloud platforms as well as containerisation technologies like Kubernetes or Docker alongside CI/CD pipeline management is important for this role.* Comprehensive understanding of trade lifecycle processes along with fundamental knowledge of trading systems; prior exposure to FX products or algorithmic trading is advantageous but … passion for automation demonstrated through hands-on experience building tools that reduce manual intervention while mitigating operational risks within large-scale environments.* Experience enforcing governance frameworks related to change management, incident response or problem resolution within regulated industries adds significant value.* A collaborative approach that fosters teamwork across diverse groups including developers, traders and other business partners is More ❯

of our various cloud services and applications. This role requires familiarity with concepts related to identity, such as multifactor authentication and single sign-on. Key Responsibilities: Cloud Identity & Access Management: Lead and manage the design, implementation, andongoing optimization of cloud-based identity solutions, including Azure Active Directory, AWS IAM, and other cloud IAM services. Identity Federation & Single Sign-On … Configure and manage identity federation (SAML, OAuth, OpenID) and Single Sign-On (SSO) integrations across multiple cloud applications and third-party systems. Administer Privileged Identity Management (PIM) in Entra. Access Control & Security: Establish and enforce security policies for user access, roles, and permissions, including multi-factor authentication (MFA) and conditional access rules. Identity Governance: Implement and maintain identity governance … and lifecycle management practices, ensuring compliance with industry standards and regulatory requirements. Collaboration & Cross-Functional Support: Collaborate with internal teams (security, DevOps, application owners) to ensure proper identity and access management practices across cloud-based environments, ensuring compliance and reducing security risks. Monitoring & Troubleshooting: Proactively monitor, troubleshoot, and resolve identity-related incidents and service disruptions, ensuring minimal impact More ❯

defences by maintaining and optimising security operations tools and processes. You'll focus on monitoring, analysing, and responding to cyber threats, while supporting the SOC team and ensuring effective incident management across the business. Your role will involve collaborating with technology and business stakeholders, investigating security alerts, enhancing tooling performance, and supporting the delivery of continuous improvement and … to readiness for significant incidents and play a key role in proactive threat hunting and compliance reporting. What you'll be doing as a Senior Cyber Security Analyst: Security Incident Response : Investigate security alerts from SIEM and third-party MSSPs, triage and respond to incidents, and support root cause analysis to drive remediation. Stakeholder Engagement : Work closely with technology … alert tuning and automation. SOC Support & Escalation : Act as a key contact and escalation point for the SOC team, providing guidance and mentoring to support operational effectiveness. On-Call & Incident Readiness : Participate in a 24/7/365 on-call rota with MSSP partners, supporting out-of-hours investigations and maintaining incident readiness. Threat Hunting & Continuous Improvement More ❯

subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯

subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯

implementation of robust service models that underpin the future digital landscape, ensuring they are fit for purpose and aligned with ITIL best practices. This includes collaboratively developing procedures for incident management, service request fulfilment, change and problem management, and configuration management, as well as identifying the tools and resources required to support both back-office and … service models that ensure operational readiness for EPR deployment. This role will focus on ensuring the safe, coordinated transition to the shared EPR system by co-designing procedures for incident management, change control, and configuration management. The IT Operations Lead will also support the development of a unified approach to service delivery, aligning processes with ITIL best practices … and ensuring that the IT infrastructure supports clinical care, operational management, and performance reporting across the APC. Design and Preparation for Future State IT Service ModelsLead the design and execution of enabling activities for future IT service models within the EPR programme, ensuring alignment with operational readiness plans. Collaboration Across NHS TrustsWork closely with EPR teams and digital leads More ❯

Infrastructure Manager/London (Office Based 5 Days Per Week)/Immediate Start/Competitive Pay This role will provide on premise physical and logical Infrastructure Management to all areas of the firm including Operations and Support and will require hardware, software, and network activities to keep PCs, Servers, and Networks running smoothly. This role will also require understanding … things that are not part of the formal job description. The position will also implement and manage information security for use of cloud services as well as security configuration management which pertains to infrastructure activities. This individual will set direction for Infrastructure ensuring members of the team are all cross trained, making sure staff have clear areas of responsibility … manage this team by holding regular 121s, setting annual objectives, encouraging collaboration, and supporting individuals to achieve their full potential. This position requires you to get hands-on, providing incident management, change management and/or problem solving to support the team. The ideal candidate for this position must possess certification in CISCO networks or equivalent, including More ❯

tasks ensuring a real diversity of duties. The Role Working with the entire Technology team including Service Desk, L2 and SAM/HAM team on escalated issues, support, major incident management and knowledge transfer Resolving issues for Ridge in accordance with agreed procedures Administer and maintain the Ridge network and infrastructure Administer the VMware infrastructure and SANs Monitor … Apply knowledge of Information Security to ensure all company data and systems are kept safe from threats Attend and/or host regular status meetings with the team and management Effectively communicate IT or any other relevant information to colleagues in a timely manner Technical Skills Essential understanding of: Security Infrastructure Cyber Security best practices Windows Desktop environments, including … Hyper-V Information Security best practices ITIL best practices Backup and DR systems On premise AD and Cloud Entra ID Environments Understand Change Control ITSM systems and excellent ticket management As our 3rd Line IT Support Technician you will need to occasional travel to other Ridge sites throughout the UK and work the occasional evenings and weekends. A full More ❯

Level 3 support for enterprise systems, including Active Directory, SCCM, SolarWinds, and VDI environments. * Troubleshoot and resolve platform-related issues, escalating to engineering teams when necessary. * Assist in patch management, system updates, and maintenance to ensure compliance and security. * Develop and update support documentation, including troubleshooting guides, FAQs, and knowledge base articles. * Collaborate with engineering teams to support unified … access devices (UADs), endpoint management, and virtualized environments. * Provide hands-on support for automation scripts, workflows, and infrastructure monitoring tools. * Contribute to root cause analysis efforts for recurring platform incidents. * Support capacity planning and performance optimization by analysing system usage and trends. * Offer feedback on tools and processes, identifying improvements to enhance operational efficiency. * Participate in on-call rotations … of networking concepts (e.g., DNS, DHCP, VLANs, and firewalls) and storage systems. * Familiarity with virtualization platforms such as VMware, Citrix, or Hyper-V. * Experience with IT monitoring tools and incident management processes. * Exposure to cloud-based platforms (AWS, Azure, or GCP) is a plus. * Certifications like MCSE, ITIL, or similar are highly desirable. Key Attributes: * Strong problem-solving More ❯

proactive stance on emerging threats. • Monitor the threat landscape and document findings on evolving threat vectors, sharing relevant insights with CTAC teams to enhance overall situational awareness. • Follow established incident response playbooks, providing feedback for enhancements and suggesting updates to streamline CTAC processes and improve threat response times. • Coordinate with Tier 3 Analysts and management to refine detection … in learning new technologies and techniques, leveraging internal resources and training to grow professionally. • Able to function efficiently during high-pressure situations, following procedures to ensure consistent performance in incident management. Tier 2 Analyst Roles and Responsiblilties DXC Public 3 Education and Professional Experience • University Degree/Diploma in Cyber Security or Equivalent experience • Other IT certifications or experience More ❯

million customers. In this role, you will be responsible for maintaining SecOps solutions, controls, and processes across the organisation, while mentoring and leading the SOC team to ensure effective management of OT alerts and incidents. This position requires a deep understanding of SecOps concepts, technologies, and best practices, specifically across IT and OT environments. You will be tasked with … ensuring robust incident management, proactive threat detection, and continuous improvement of our security posture. Strong communication and collaboration skills are essential as you will work closely with cross-functional teams to mitigate risks and protect Thames Water's essential services. What you'll do as an OT Senior Cyber Security Analyst Contextualise OT Specific Threats: • Understand the Operational … and proportionate controls. • Perform proactive activities such as threat hunting to uncover vulnerabilities and ensure continuous risk reduction. • Provide tangible metrics to demonstrate risk reduction and reduced technical debt. Incident Readiness & Response: • Lead the incident triage and response process, ensuring effective management and remediation of cyber security incidents. • Improve incident management by reducing business impacts More ❯

Team Manager will oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This role offers a chance to expand one's IT knowledge and management skills. The ideal candidate should possess strong leadership and communication abilities and be capable of mentoring junior team members. Self-study and training opportunities are available for upskilling in … agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment More ❯

Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service … HQ Allow for Security Vetting (SC/NPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and … management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware: Cisco LAN/ More ❯

IT Consultancy and oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This role offers a chance to expand one's IT knowledge and management skills. The ideal candidate should possess strong leadership and communication abilities and be capable of mentoring junior team members. Self-study and training opportunities are available for upskilling in … agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment More ❯

Domain Responsibility:  Previous work experience managing below three or more Cybersecurity delivery engagements o Audit principles and associated compensating controls o Enterprise Security architecture o Cloud Security o Vulnerability Management o E-Mail security o Web Application Firewall o Cyber Incident Management (CERT) Delivery Operations & Excellence:  Manage & maintain steady state global delivery operations (Green)  Manage Operational/… Service Quality Review governance  Provides leadership & direction to Delivery team in complex problems and creates innovative solutions  Facilitates Business Continuity for the account during regional/location outages Team Management  Responsible for Performance Appraisal for direct reports  Support Delivery Head to manage team functions viz. resource selection, allocation, availability planning, effort estimation, utilization & attrition management  Tracking individual and …/weekly basis and continually improve them efficiently and effectively  Ensure that the productivity goals for the team are met, including service level, utilization, and customer satisfaction Customer Relationship Management  Acts as a trusted security advisor to the clients  Interlock with Management to define operations strategy and action plan based on Customer feedback & CSAT result  Analyzing customer requirements More ❯

and functional business units as you address intricate issues, manage integrations utilising sophisticated middleware technologies, and ensure that stringent security standards are consistently upheld. You will take responsibility for incident management procedures-leading investigations into high-impact challenges whilst maintaining clear communication with stakeholders throughout resolution efforts. By proactively identifying opportunities for enhancement in system performance or process … platforms while overseeing user access controls with precision.* Lead inquiries into complex incidents by collaborating with cross-functional teams to ascertain root causes and establish enduring solutions.* Direct critical incident or outage responses by managing communications with stakeholders and ensuring prompt resolutions are achieved.* Participate in post-incident evaluations to guarantee that preventative measures are identified and enacted … of integration technologies (OCI) as well as API standards such as REST or SOAP for seamless inter-system connectivity.* Familiarity with ITIL-aligned processes including best practices in change management within enterprise contexts.* Exemplary verbal and written communication skills facilitating effective translation of technical concepts for diverse audiences.* Excellent interpersonal skills fostering co-operation across cross-functional teams whilst More ❯

local government. To read more about our business area, please visit Corporate Services and Transformation Key Responsibilities: Lead and develop an active Security Operations team focused on threat detection, incident management, and prevention of data breaches or service disruptions. Build and mature the Security Operations Centre (SOC) with a focus on cyber risks, threat intelligence and proactive incident … and advising on appropriate mitigation strategies. Oversee the planning and execution of cyber audits and present findings to senior leadership. Provide expert guidance on malware analysis, secure access, identity management, and digital estate safeguarding. Build strong partnerships across Essex and beyond, working closely with peers, vendors, and regional bodies to stay ahead of emerging threats. Experience Needed: A proven … cyber security trends, threats, tools, and protocols -demonstratable vendor agnostic technical appreciation of both defensive and offensive Cyber Security with focus on Microsoft security competencies. Strong experience in leading incident response, technical investigations, and high-pressure decision-making. Excellent communication skills with the ability to influence and collaborate at all organisational levels. Strategic thinking with a focus on continuous More ❯

applications. You will work hand-in-hand with product engineering teams to improve observability tools and telemetry systems, driving forward automation initiatives that reduce manual intervention. By participating in incident management processes-facilitating transparent communication with stakeholders and leading blameless post-mortems-you will help foster a culture of continuous improvement. Your commitment to maintaining operational stability through … rigorous change management practices will be essential as you plan and execute disaster recovery tests. The role also offers opportunities to collaborate on infrastructure simplification projects alongside other SREs, ensuring best practices are shared across teams. Success in this position requires not only technical proficiency but also excellent interpersonal skills to thrive in an environment that values teamwork, knowledge … are maintained across all supported platforms.* Define, create, and monitor application analytics to support improved service level objectives and drive data-informed decision making.* Ensure strict adherence to change management release processes while accelerating automation initiatives for these workflows.* Lead resiliency management planning by scheduling and executing disaster recovery tests with a focus on automating these activities wherever More ❯

Incident Communications and Coordination Engineer Location: On-site in Reading Employment Type: Permanent (via Experis Employed Consultant Model) Salary: 28,000 per annum. + Benefits Shift: Sunday to Thursday shift (7:30am to 4pm). Join a Global Leader in Technology Support and Innovation Experis is seeking an Incident Communications and Coordination Engineer to join our Employed Consultant … clients worldwide. We're passionate about career development, training, and creating meaningful opportunities for our people. About the Role You'll be part of a collaborative global team providing incident management and communications support for internal and external users of Microsoft technologies, including Office 365, SharePoint, Exchange, and Lync . This role is critical in ensuring timely, clear … and effective communication during high-severity incidents. Key Responsibilities Troubleshoot escalated issues across Exchange, SharePoint, Lync, and other services Lead incident calls during service outages Develop and execute communication plans during system maintenance Deliver communications within strict SLAs Coordinate with remote support teams and internal IT groups Execute disaster recovery procedures when required Provide detailed analysis and reporting on More ❯