1 to 25 of 157 Incident Management Jobs in the South East

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data … service performance data. Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. Conduct regular problem reviews with stakeholders to ensure accountability and progress. Incident & Major Incident Management Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. Act as the primary More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data … service performance data. Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. Conduct regular problem reviews with stakeholders to ensure accountability and progress. Incident & Major Incident Management Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. Act as the primary More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data … service performance data. Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. Conduct regular problem reviews with stakeholders to ensure accountability and progress. Incident & Major Incident Management Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. Act as the primary More ❯

Major Incident Manager Location: London (1 day per week) Rate: £450 per day Term: Initial 3 months. This is your opportunity to lead when it matters most. If you thrive in high-stakes environments and know how to bring calm, clarity and control to complex technical incidents, this role puts you at the centre of service continuity for a … regulated, always-on digital business. You’ll lead the Major Incident Management function, working with internal and external teams to protect critical services and minimise disruption. You’ll be the single point of accountability during major incidents, coordinating response teams, managing communications, and ensuring swift recovery. Your decisions will directly impact operational resilience, customer trust and regulatory compliance. … What you’ll be responsible for Lead all Priority 1 and high-severity Priority 2 incidents across business-critical systems Act as Incident Commander, driving triage, escalation, resolution and stakeholder updates Run real-time war rooms, coordinating cross-functional teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance More ❯

Major Incident Manager Location: London (1 day per week) Rate: £450 per day Term: Initial 3 months. This is your opportunity to lead when it matters most. If you thrive in high-stakes environments and know how to bring calm, clarity and control to complex technical incidents, this role puts you at the centre of service continuity for a … regulated, always-on digital business. You’ll lead the Major Incident Management function, working with internal and external teams to protect critical services and minimise disruption. You’ll be the single point of accountability during major incidents, coordinating response teams, managing communications, and ensuring swift recovery. Your decisions will directly impact operational resilience, customer trust and regulatory compliance. … What you’ll be responsible for Lead all Priority 1 and high-severity Priority 2 incidents across business-critical systems Act as Incident Commander, driving triage, escalation, resolution and stakeholder updates Run real-time war rooms, coordinating cross-functional teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance More ❯

Major Incident Manager Location: London (1 day per week) Rate: £450 per day Term: Initial 3 months. This is your opportunity to lead when it matters most. If you thrive in high-stakes environments and know how to bring calm, clarity and control to complex technical incidents, this role puts you at the centre of service continuity for a … regulated, always-on digital business. You’ll lead the Major Incident Management function, working with internal and external teams to protect critical services and minimise disruption. You’ll be the single point of accountability during major incidents, coordinating response teams, managing communications, and ensuring swift recovery. Your decisions will directly impact operational resilience, customer trust and regulatory compliance. … What you’ll be responsible for Lead all Priority 1 and high-severity Priority 2 incidents across business-critical systems Act as Incident Commander, driving triage, escalation, resolution and stakeholder updates Run real-time war rooms, coordinating cross-functional teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology … should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability More ❯

Job summary The Digital Incident and Problem Lead is a critical member of the DDaT service delivery team, primarily responsible for the resilience, continuity, and recovery of all digital services across the Trust and wider health system. A central function of the role is to develop and maintain a robust business continuity framework in line with best practices. This … service resilience , identifying vulnerabilities and developing effective solutions to ensure continuous service availability for patients. In addition to strategic planning, the Lead is responsible for the practical aspects of incident and problem management. This includes developing and maintaining a comprehensive reporting and monitoring regime to oversee all plans, tests, incidents, and problems, categorized by type and severity. A key … Incidents , with an imperative focus on reducing or avoiding risks to clinical (patient) safety, security, and information governance. The role demands strong leadership, communication skills, and specialist knowledge in incident management and business continuity, preferably in a 24/7/365 digital service environment. Main duties of the job We are seeking a proactive and skilled Digital More ❯

and Microsoft Entra including OIDC, OAuth, and SAML 2.0 protocols. Experience with Microsoft Authentication Libraries (MSAL) a plus. Experience with B2C configurations also a plus. Experience with privileged access management solutions (PAM) such as CyberArk, Keeper, etc. Experience with Identity Governance solutions like SailPoint, IBM, Oracle, etc. Partner with DevSecOps teams to embed IAM best practices into CI/… identity governance and access controls. Define and enforce security and identity policies across cloud platforms. (AWS, Azure, GCP) Document system configurations, standards, and procedures in a centralized location. Support Incident Response on security incidents globally, including contributing to table-top security incident exercises. Advise project teams, application owners, infrastructure services, and other digital Information Technology teams on information … including 3rd parties and affiliate businesses. Monitoring, collecting, analyzing and reporting of security metrics and indicators to ensure the proper operations of our regional systems and services. Regional security incident response and management point of contact and drive incident postmortems to find the root cause and track action items to completion. Experience working with Service Management More ❯

and Microsoft Entra including OIDC, OAuth, and SAML 2.0 protocols. Experience with Microsoft Authentication Libraries (MSAL) a plus. Experience with B2C configurations also a plus. Experience with privileged access management solutions (PAM) such as CyberArk, Keeper, etc. Experience with Identity Governance solutions like SailPoint, IBM, Oracle, etc. Partner with DevSecOps teams to embed IAM best practices into CI/… identity governance and access controls. Define and enforce security and identity policies across cloud platforms. (AWS, Azure, GCP) Document system configurations, standards, and procedures in a centralized location. Support Incident Response on security incidents globally, including contributing to table-top security incident exercises. Advise project teams, application owners, infrastructure services, and other digital Information Technology teams on information … including 3rd parties and affiliate businesses. Monitoring, collecting, analyzing and reporting of security metrics and indicators to ensure the proper operations of our regional systems and services. Regional security incident response and management point of contact and drive incident postmortems to find the root cause and track action items to completion. Experience working with Service Management More ❯

and Microsoft Entra including OIDC, OAuth, and SAML 2.0 protocols. Experience with Microsoft Authentication Libraries (MSAL) a plus. Experience with B2C configurations also a plus. Experience with privileged access management solutions (PAM) such as CyberArk, Keeper, etc. Experience with Identity Governance solutions like SailPoint, IBM, Oracle, etc. Partner with DevSecOps teams to embed IAM best practices into CI/… identity governance and access controls. Define and enforce security and identity policies across cloud platforms. (AWS, Azure, GCP) Document system configurations, standards, and procedures in a centralized location. Support Incident Response on security incidents globally, including contributing to table-top security incident exercises. Advise project teams, application owners, infrastructure services, and other digital Information Technology teams on information … including 3rd parties and affiliate businesses. Monitoring, collecting, analyzing and reporting of security metrics and indicators to ensure the proper operations of our regional systems and services. Regional security incident response and management point of contact and drive incident postmortems to find the root cause and track action items to completion. Experience working with Service Management More ❯

customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! The Cyber Security Incident Response Team (CSIRT), part of Counter Threat & Engineering (CT&E), responds to digital security threats and incidents globally from bp hubs in Houston, Sunbury, Kuala Lumpur, Pune, and Singapore. … communicated Conduct advanced threat hunting by using threat intelligence and the MITRE ATT&CK framework to proactively identify suspicious activity in the environment. Ensure data accuracy within the case management system and others. When not actively responding to incidents, other key responsibilities within the role include development of documentation and processes such as playbooks, refining your skills through training … role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Automation system digital security, Client Counseling, Conformance review, Digital Forensics, Incident management, incident investigation and response, Information Assurance, Information Security, Information security behaviour change, Intrusion detection and analysis, Legal and regulatory environment and compliance, Risk Management, Secure More ❯

customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! The Cyber Security Incident Response Team (CSIRT), part of Counter Threat & Engineering (CT&E), responds to digital security threats and incidents globally from bp hubs in Houston, Sunbury, Kuala Lumpur, Pune, and Singapore. … communicated Conduct advanced threat hunting by using threat intelligence and the MITRE ATT&CK framework to proactively identify suspicious activity in the environment. Ensure data accuracy within the case management system and others. When not actively responding to incidents, other key responsibilities within the role include development of documentation and processes such as playbooks, refining your skills through training … role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Automation system digital security, Client Counseling, Conformance review, Digital Forensics, Incident management, incident investigation and response, Information Assurance, Information Security, Information security behaviour change, Intrusion detection and analysis, Legal and regulatory environment and compliance, Risk Management, Secure More ❯

customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! The Cyber Security Incident Response Team (CSIRT), part of Counter Threat & Engineering (CT&E), responds to digital security threats and incidents globally from bp hubs in Houston, Sunbury, Kuala Lumpur, Pune, and Singapore. … communicated Conduct advanced threat hunting by using threat intelligence and the MITRE ATT&CK framework to proactively identify suspicious activity in the environment. Ensure data accuracy within the case management system and others. When not actively responding to incidents, other key responsibilities within the role include development of documentation and processes such as playbooks, refining your skills through training … role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Automation system digital security, Client Counseling, Conformance review, Digital Forensics, Incident management, incident investigation and response, Information Assurance, Information Security, Information security behaviour change, Intrusion detection and analysis, Legal and regulatory environment and compliance, Risk Management, Secure More ❯

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … environment. Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow … management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … environment. Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow … management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯

3rd line Support Engineer- Azure, MSP, Incident Management, Problem, Microsoft A leading provider of MSP services is seeking a solid and reliable 3rd Line Engineer to act as their engineer in major incidents. The role: This is a highly influential role within their managed services department, delivering best-in-class service to to all customers. You will have … a strong background in supporting Microsoft technologies, especially Azure, across cloud, modern workplace, endpoint management and security. As the 3rd Line Support Engineer, you will be focusing on resolving escalations, problems, and major incidents. You may, from time to time, need to visit our London-based customers in person to help resolve the most challenging troubleshooting cases, acting as …/Information Technology, or a related field Experience in providing 3rd Line Technical Support Working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/RFOs Technical skills Strong in Microsoft Azure (including Azure More ❯

for an experienced 3rd Line Messaging Engineer for a client of mine who are a leading IT Systems integrator operating within the UK defence sector. Your role will involve: Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep the incident record updated in accordance with agreed WI. Escalate … where necessary. Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis. Monitor, investigate and fix any problems with the Nexor X500 DSA. Monitor, investigate and fix any problems with the Exchange 2003 Messaging system. Communicate and collaborate with the customer who is an intermediary to the end More ❯

3rd line Support Engineer- Azure, MSP, Incident Management, Problem, Microsoft A leading provider of MSP services is seeking a solid and reliable 3rd Line Engineer to act as their engineer in major incidents. The role: This is a highly influential role within their managed services department, delivering best-in-class service toto all customers.You will have a strong … background in supporting Microsoft technologies, especially Azure, across cloud, modern workplace, endpoint management and security. As the 3rd Line Support Engineer, you will be focusing on resolving escalations, problems, and majorincidents. You may, from time to time, need to visit our London-based customers in person to help resolvethe most challenging troubleshooting cases, acting as the subject matter expert.The … in Computer Science/Information Technology, or a related fieldExperience in providing 3rd Line Technical SupportWorking in a busy MSP service desk environment in a structured, ITIL-drivenframework (including Incident, Change and Problem Management)Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/RFOsTechnical skillsStrong in Microsoft Azure (including Azure Site Recovery More ❯

Your role will involve: All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's. Provide introduction and mandatory CBT training on systems for all new employees/contractors. When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary. Complete More ❯

Responsibilities: Datacenter Operations: Oversee implementation of physical security policies and procedures. Security & safety incident management Gather/Retrieve data centre reported incidents and actioning Perform analysis to detect security threats, risks, alerts and escalate to the proper incident response teams for further action if necessary Access control management Manage Internal and External Access Requests Routine Audit … and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions Log reviews Authorized User Management CCTV and Security Camera Management Shipment compliance - Inbound/Outbound request Management and Compliance/Policy - Validation and assurance of deliveries from couriers to data centre/warehouse acceptance and record - Vendor … of company personnel and assets Media Handling/Destruction COD (Destruction/Sanitization) of Media Disk verification and Tracking Bad Media Monitoring/Dashboard and Process Destruction Vendor Operations Management Smart Lock Access Management Hardware Decommission, RMA, and Migration of equipment handling Diagnosing security hardware issues and reporting findings for escalation Support Datacenter by overseeing decommissions, migrations, and More ❯

Responsibilities: Datacenter Operations: Oversee implementation of physical security policies and procedures. Security & safety incident management Gather/Retrieve data centre reported incidents and actioning Perform analysis to detect security threats, risks, alerts and escalate to the proper incident response teams for further action if necessary Access control management Manage Internal and External Access Requests Routine Audit … and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions Log reviews Authorized User Management CCTV and Security Camera Management Shipment compliance - Inbound/Outbound request Management and Compliance/Policy - Validation and assurance of deliveries from couriers to data centre/warehouse acceptance and record - Vendor … of company personnel and assets Media Handling/Destruction COD (Destruction/Sanitization) of Media Disk verification and Tracking Bad Media Monitoring/Dashboard and Process Destruction Vendor Operations Management Smart Lock Access Management Hardware Decommission, RMA, and Migration of equipment handling Diagnosing security hardware issues and reporting findings for escalation Support Datacenter by overseeing decommissions, migrations, and More ❯

Azure and Databricks. Support data foundation initiatives and ensure effective rollout across business units. Act as a bridge between technical and non-technical stakeholders, presenting insights clearly. Oversee change management, incident management, and data quality improvement. Contribute to best practice sharing and community-building initiatives within the data engineering space. Required Skills & Experience Cloud Platforms: Strong expertise More ❯

expectation to be in the office 2x days per week – there may flexibility here for the right candidate. As an experienced Change Manager, you will have solid experience of Incident Management and be well versed in Delivery. You will be customer focussed with knowledge of how to manage change and incident in an organisation. This role requires … Data Centre Exit/migration projects, and experience of working within cloud environments. Skills & Experience Required Experience of working in a similar Change Manager capacity Familiarity with Change and Incident management Data Centre Exit/Migration experience Role Summary Role : Change Manager (Contract) Rate : £400 - £450 per day – Inside of IR35 Duration : 6 months initially Location : Reading, Berks More ❯

expectation to be in the office 2x days per week – there may flexibility here for the right candidate. As an experienced Change Manager, you will have solid experience of Incident Management and be well versed in Delivery. You will be customer focussed with knowledge of how to manage change and incident in an organisation. This role requires … Data Centre Exit/migration projects, and experience of working within cloud environments. Skills & Experience Required Experience of working in a similar Change Manager capacity Familiarity with Change and Incident management Data Centre Exit/Migration experience Role Summary Role : Change Manager (Contract) Rate : £400 - £450 per day – Inside of IR35 Duration : 6 months initially Location : Reading, Berks More ❯