1 to 25 of 52 Incident Management Jobs in the South East

Join a leading airline services provider as a Service Desk and Incident Management Lead! Job Overview: We are seeking a highly skilled and motivated Service Desk & Incident Lead to oversee end-to-end Service Desk operations, manage Incident Management processes, and ensure alignment with ITIL … Service Desk model for Transform on the Central ServiceNow platform, aligned to ITIL and OpCo needs. Oversee and drive the incident management process, including prioritisation, escalation handling, and major incident participation. Approve new Application/Service support models and challenge non-fit-for-purpose designs during Service ...

Role/Job title: Major Incident Manager and Incident/Change Analyst Work Location: Wokingham Mode of working Hybrid/office based: Office (Wokingham) Any other working conditions - travel/on call/shifts: 24x7 rotational shifts including night shifts (12 hrs, 4 PM GMT onwards), weekends … bank holidays The Role An IT Major Incident Manager (MIM) is responsible for coordinating, managing, and resolving high impact IT incidents that disrupt critical business services. Their job is to restore service as quickly and safely as possible while maintaining strong communication with technical teams and stakeholders. This role ...

Major Incident Manager/Incident & Change Analyst (Contract) 📍 Berkshire – On-site 💰 Up to £230 per day (Contract) 📅 6 Month Contract 🕒 24/7 Rotational Shifts (Including Nights, Weekends & Bank Holidays) Stott & May are currently working with a leading consultancy who are looking to expand their team with … addition of two experienced Major Incident Managers/Incident & Change Analysts to support a major UK utilities client. As a Major Incident Manager , you will be responsible for leading the response to high-priority incidents impacting critical business services, ensuring issues are resolved quickly while maintaining clear ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

processes. Application Expertise: Offer expert guidance, troubleshooting, and advocate best practices for deploying client-server and web applications in a Windows server environment. Incident Resolution: Lead incident management and escalations, ensuring the delivery of timely, high-quality updates to customers. Customer Onboarding Collaboration: Collaborate with project management … automation and troubleshooting), Python, and VBS. Infrastructure Knowledge: Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare. IT Service Management: Incident, problem and change management experience within an ITIL environment. Networking Skills: Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls ...

team? can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution, customer liaison, spares orders and electronic diary management that contribute to IT service delivery? Do you want to collaborate and achieve together with … forefront of technology? We are looking for a field resource controller to support and augment the existing service. The role will involve: Incident management: incident logging, triage and assignment on various platforms Excel and manage the incident to resolution in conjunction with the 3rd party, keeping ...

talented Manager to join our Infor SunSystems team as we build momentum for our Multi-Tenant cloud solution. SunSystems is a well-established financial management solution with a depth of functionality that attracts thousands of B2B customers in multiple verticals around the globe. The solution is combined with real … development/R&D leadership team, alongside 6 other managers, reporting to the Director of Development. This role incorporates leadership/line management responsibilities, as well as project/release management aspects. They work closely with the local HR, Recruitment and Facilities teams in Hyderabad to support ...

Coordination and accountability for control practices in relation to testing. Track and manage progress to plan, reporting into programme leadership Working collaboratively with project management and Technology professionals to ensure business requirements and deadlines are met. Working with third-party development teams and solution providers. Actively support QA requirements … through root cause and incident management processes across the delivery suite. Shared ownership of the testing of technology deliveries to confirm quality conformance to specifications and quality deliverables. Leading innovative solutions to reduce manual testing requirements and driving efficiencies in the testing and software development lifecycle. Supporting risk ...

update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot … cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network ...

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members ...

support, stability, and security of a large-scale Windows-based infrastructure. This role sits at the intersection of reactive incident management and proactive system improvement. You will work within a collaborative engineering team to review customer work requests, build and configure virtualized server environments, and maintain the "Gold … estates security and performance standards. Key Responsibilities Server Provisioning & Configuration: Build and configure Windows Servers (predominantly virtualized on VMware vSphere clusters ). Infrastructure Management: Monitor and maintain Active Directory (AD), DNS, and WSUS environments. Automation & Imaging: Update and maintain "Gold Build" images; use scripting (PowerShell) to automate repetitive build ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support ...

Title:Major Incident Manager 6 Month Fixed Term Department:Procode IT Location: Remote working -Commutable distance of ourChandlers Fordoffice Salary:Circa £67,500(Pro rota)+ Up to 15% discretionary bonus scheme Sponsorship:Unfortunately, we are unable to offer sponsorship for this role Were seeking an experienced Major Incident … efficiency, reduce cost to serve, and enhance customer experience. Trusted by millions of households and major industry partners, our innovative platforms and energy data management solutions support a smarter, more sustainable future. Our passionate team of problem solvers is committed to building technology that truly makes a difference ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

promoting continuous improvement and modern engineering practices. Providing in- and out-of-hours support to a 24/7 production environment. Owning major incident responses and driving post-incident reliability improvements. Minimum Requirements: Strong production support experience, including on-call and OOH releases. Significant hands-on experience with … availability environments. Infrastructure as Code using Terraform, with CI/CD integration (Jenkins). Deep understanding of observability tooling: ELK, Splunk, Prometheus, Grafana. Proven incident-management leadership. Strong knowledge of Agile and modern DevOps practices. Essential Skills: Leadership and mentoring capability. Security-first mindset. Strong adherence to governance ...

role supports the Shift Supervisor in overall responsibility for the buildings’ Electrical and Mechanical systems, both from a preventative and reactive maintenance perspective. Change management and incident management are also key elements of this role. This person must possess strong verbal and written communication skills. Main duties ...

supporting professional development within the team. Collaborate with architects and solution designers to align technical delivery with long-term product and technology roadmaps. Lead incident management activities, coordinating major incident responses and ensuring effective communication with stakeholders. Support a 24/7 production environment, including participation ...

security events, investigating suspicious or unauthorised activity Managing and responding to incidents using established playbooks and processes Escalating complex threats to Tier 2 Incident Response teams where required Reviewing and enhancing security controls as the technical landscape evolves Triaging vulnerability scan results and working with technical teams on remediation … nature of projects, candidates MUST hold an active Security Clearance. Minimum of 4 years of experience as a SOC Analyst. Strong grounding in incident management and vulnerability management Understanding of cloud computing principles and modern security architectures Knowledge of core security concepts including CIA, risk management ...

Service Management Lead – ITSM Overview Technology is at the heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations.This is a high-impact leadership role … opportunity to shape service standards, influence strategic direction, and drive meaningful operational transformation. Key Responsibilities Provide strategic and operational leadership for IT service management across business-critical systems and infrastructure. Ensure technology services are prioritised and delivered in line with business needs and agreed performance targets. Oversee technical support ...

junior engineers to improve overall team capability. Client Site Visits: Attend customer locations for physical installations, complex troubleshooting, or emergency break-fix scenarios. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

Service Desk- 1st line Incident Operator (4‐Month FTC) Location: Reading (5 days in office) Contract Type: Fixed Term Contract – 4 months Are you great with customers, confident on the phone, and skilled at solving technical problems? We’re looking for a Service Desk Incident Operator to join … single point of contact for Key Accounts, including handling escalations. Providing support and troubleshooting over the phone . Monitoring and responding to the Incident Management inbox . Escalating unresolved issues to second-line support teams . Logging and managing incident tickets within the service management system. ...

environment and enjoys solving technical problems while delivering outstanding customer service. Key Responsibilities Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured. Provide 1st and 2nd line user support for hardware and software issues, including incident resolution …/training. Monitor and progress incidents efficiently, restoring normal service as quickly as possible. Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress. Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary. Work ...

Engineering Identify systemic reliability risks and implement preventative solutions. Define and maintain SLIs, SLOs, and error budgets aligned with business and user outcomes. Lead incident management, post-incident reviews, and remediation planning. Architecture & Resilience Review and advise on system architecture to improve scalability, availability, and fault isolation. … Grafana, Datadog). Prior mentorship or technical leadership experience. Familiarity with Infrastructure as Code tools (Terraform, CloudFormation). Experience using AI-assisted tools for incident analysis, operational efficiency, or observability. If this sounds like you apply now by sending your ...