51 to 70 of 70 Incident Management Jobs in the South East

transactions. Ensure full regulatory compliance by embedding data residency, business continuity, and disaster recovery requirements into all infrastructure designs and operations. Drive operational excellence through proactive monitoring, capacity planning, incident response, and service reliability engineering (SRE). Automate and optimize infrastructure using Infrastructure-as-Code (IaC), cost governance, and performance tuning to achieve efficiency and scalability. Lead and collaborate … Pulumi), CI/CD pipelines, and DevOps toolchains (GitLab CI, Jenkins, ArgoCD). Strong knowledge of network architecture, load balancing, VPNs, firewalls, private interconnects, zero-trust security models, identity management, and encryption standards. Proven track record implementing multi-region high availability, disaster recovery, and data residency-compliant architectures. Expertise in Kubernetes, Docker, and orchestration of cloud-native workloads. Solid … Experience managing cloud cost governance, capacity planning, and performance tuning for efficiency and scalability. Strong grounding in ISO 27001, SAMA Cybersecurity Framework, and other regulatory requirements. Proven ability in incident management, root cause analysis, post-mortems, and embedding operational best practices across teams. Desirable skills: Experience with multi-cloud or hybrid cloud architectures. Exposure to global infrastructure expansion More ❯

a healthy working relationship with project team members and the wider QA community To carry out exploratory and (when necessary) scripted testing to support discovery, ad-hoc testing, and incident management. Acting as a proactive Quality Champion ensuring Quality is embedded at all stages of the project lifecycle. Provide meaningful estimation during Sprint ceremonies based on business needs. Coordinating More ❯

Managers and Team Leads across three follow-the-sun locations. Embed a strong, people-first culture emphasizing accountability, collaboration, and service excellence. Champion employee engagement, professional growth, and performance management within the Ops function. Operational Oversight: Ensure 24×7 operational coverage and consistent global handovers across Helpdesk and NOC teams. Oversee service quality, response times, and SLA adherence across … advising on budget requirements and capacity. Process & Delivery Excellence: Ensure consistent process adoption and documentation across locations. Collaborate with Service Delivery and Automation teams to improve operational maturity. Lead incident management reviews and service improvement plans for key partners. Key Outcomes: High employee engagement and retention across Ops. Consistent SLA performance and reduced service variance between regions. Improved More ❯

delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most More ❯

delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most More ❯

Virtualisation: Hands-on expertise with Hyper-V Cloud Services: Proficiency with Office 365 and Microsoft Azure platforms Infrastructure Projects: Proven track record in delivering server and network installation projects Incident Management: Ability to make quick, effective technical decisions during critical incidents 3rd Line Support Engineer , Azure, Windows Server, Office 365, Hyper-V, Network TroubleshootingThis is an excellent opportunity More ❯

12+ years Overview The E2E OSS Netcool Solution Architect will play a critical role in defining and implementing advanced OSS architecture solutions to support service assurance, automation, and network management initiatives. This position demands a seasoned professional with deep expertise in IBM Netcool and a comprehensive understanding of the OSS domain, ensuring seamless integration, high system availability, and industry … and implementation of Netcool platforms, including OMNIbus, Impact, NOI, Agile Service Manager, and Precision. Oversee the integration of OSS domains such as Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, and COTS products. Drive architecture governance and standardization, aligning regional OSS stacks into a harmonized global landscape. Collaborate with cross-functional teams to identify integration gaps and develop optimized … design patterns. Ensure proactsive service assurance through effective monitoring, event correlation, and incident management frameworks. Introduce industry best practices and proven reference architectures to enhance OSS modernization efforts. Support mentorship and capability building, guiding internal architects and designers to develop long-term sustainability. Mitigate architectural risks by identifying potential design flaws, integration challenges, or scalability issues early in More ❯

experience, with solid knowledge of Core HCM and Recruitment modules.Familiarity with additional Workday areas desirable (Compensation, Talent & Performance, Absence, Time Tracking, Payroll, Benefits).Strong organisational skills and experience with incident management tools.Proficiency in Microsoft Office suite.Analytical approach to problem-solving and ability to work effectively in global, virtual teams.Understanding of HRIS process governance and operational frameworks.Excellent stakeholder management More ❯

the SRE team, you'll design, build and maintain reliable infrastructure and automation solutions to keep vital services running smoothly. You'll drive continuous improvement across monitoring, deployment, and incident response for highly secure environments. Key Responsibilities: Maintain and improve mission-critical infrastructure for national security programmes. Develop and support CI/CD pipelines and automation tools. Ensure system … reliability, availability, and performance through proactive monitoring. Collaborate with developers, platform engineers, and security teams to optimise service delivery. Drive operational excellence through observability and robust incident management practices. Required Skills & Experience: Active eDV Clearance (essential). Strong background in Linux or Cloud-native environments. Hands-on experience with tools such as Terraform , Ansible , Kubernetes , or Docker . More ❯

escalation point for the Service Desk Team * Set up and configure Local Area Networks (LANs), including hardware deployment and support * Coordinate with third-party MSPs for network and infrastructure management * Manage firewall operations and connectivity with ISPs * Oversee network IP addressing and VPN setups * Support business continuity through proactive incident management * Rapid deployment of site connectivity solutions … privacy and security audits * Provide technical support and mentoring * Maintain server rooms and ensure operational efficiency * Develop and implement business processes and documentation Requirements: * Strong knowledge of Azure infrastructure management * Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc. * Experience with FortiGate Firewalls and Windows Operating Systems * Familiarity with More ❯

and SAP S/4HANA. Work closely with SAP RISE support teams to manage and optimize cloud-hosted SAP systems. Coordinate with SAP for Service Requests, Change Requests, and Incident Management in the RISE framework. Integrate SAP Analytics cloud with S/4HANA Collaborate with application, development, and infrastructure teams for seamless SAP operations. Provide technical support for … with SAP Cloud Connector, SAP BTP integration, and hybrid SAP architectures. Hands-on experience in system migrations, upgrades, and cloud-based SAP operations. Understanding of networking, security, and identity management in cloud-hosted SAP landscapes. Ability to coordinate with SAP, cloud providers, and internal IT teams for issue resolution. Experience with disaster recovery and high-availability configurations for SAP More ❯

understanding our applications, what they do and how they operate, troubleshooting real-world issues, and working directly on improvements that impact our customers every day. What You'll Do Incident Response & Troubleshooting: Investigate and resolve incidents raised by clients, diving into logs, metrics, and application code to identify root causes. Application Debugging: Work across our core stack — Java, Golang … A good grasp of PostgreSQL — enough to run queries, analyse data, and perform safe fixes. Familiarity with Kubernetes and modern cloud platforms (AWS, GCP, or Azure). Understanding of incident management, observability tools (Grafana, Prometheus, etc.) A mindset focused on reliability, quality, and ownership. Benefits Enhanced leave - 38 days inclusive of 8 UK Public Holidays Private Health Care More ❯

of REST API design, scalability, fault tolerance, and performance optimization. Demonstrated ability to own projects end-to-end and mentor junior engineers. Significant experience with production infrastructure, observability, and incident management. Strong collaboration and communication skills across disciplines and teams. Clear understanding of engineering best practices and architectural principles. Desirable Skills/Knowledge/Experience: 5+ years of professional More ❯

You'll act as the first line of defense for data-related incidents, rapidly diagnose root causes, and implement resilient solutions that keep critical reporting systems up and running. Incident Management & Triage Serve as on-call escalation for data pipeline incidents, including real-time stream failures and batch job errors. Rapidly analyze logs, metrics, and trace data to … pinpoint failure points across AWS, Flink, Kafka, and Python layers. Lead post-incident reviews: identify root causes, document findings, and drive corrective actions to closure. Reliability & Monitoring Design, implement, and maintain robust observability for data pipelines: dashboards, alerts, distributed tracing. Define SLOs/SLIs for data freshness, throughput, and error rates; continuously monitor and optimize. Automate capacity planning, scaling … to runbooks, design docs, and on-call playbooks detailing common failure modes and recovery steps. Work cross-functionally with DevOps, Security, and Product teams to align reliability goals and incident response workflows. Benefits Enhanced leave - 38 days inclusive of 8 UK Public Holidays Private Health Care including family cover Life Assurance – 5x salary Flexible working-work from home and More ❯

Security Manager to lead their cyber defence function. This position is suited to someone with a strong technical security background who can drive strategy, uplift security maturity, and oversee incident response activities. You will be responsible for safeguarding the business's infrastructure, digital assets, and data by shaping security processes, managing risk, and leading a team of cyber security … capabilities, and ensure compliance with recognised security frameworks. Key Responsibilities Lead and develop a team of cyber security engineers, providing technical and strategic direction. Oversee security operations including monitoring, incident management, and threat response. Conduct assessments across the IT estate to identify risks and emerging threats. Manage security events from detection through to remediation, ensuring timely and effective … responses. Drive improvements to the organisation's security posture in line with a rapidly evolving technology landscape. Maintain adherence to relevant security standards and regulatory frameworks. Oversee vulnerability management activities and ensure effective patch governance. Support cloud security programmes and the development of secure architecture patterns. Lead enhancements to threat detection, SIEM/SOC processes, and endpoint security controls. More ❯

Technical Applications Manager to lead the Enterprise Applications function for a large, complex organisation. This role will oversee day-to-day application operations, system enhancements, technical upgrades and major incident management, while supporting the integration of a broad applications estate into a wider group environment. Responsibilities include: Leading the delivery of enterprise application services to support business strategy … engineers and business analysts, and driving a culture of high performance Overseeing daily operations of core enterprise applications Managing and maintaining key systems such as ERP, CRM, HR, document management and other critical business applications Developing technical roadmaps, planning upgrades and ensuring applications remain secure and up to date Leading Business Continuity and Disaster Recovery activity Managing supplier relationships … and vendor relationships What you will bring: Strong technical background with extensive experience across IT systems and integrations Proven experience running enterprise application operations, enhancements and support Strong stakeholder management skills, with the ability to influence at all levels Ability to operate in both strategic and hands-on capacities Experience managing third-party partners and suppliers Knowledge of Windows More ❯

Voice Recording, Radio Frequency (RF), Tetra Systems, Radio Configuration and Testing.* Extensive experience delivering and supporting call handling and dispatch solutions in a safety critical environment.* Good experience of incident management, resolution, requests, changes and problem solving are delivered to agreed SLAs. Following ITIL processes.* Experience of developing and delivering end user training.* Experience in Asset Management. * ICCS More ❯

also play a strategic role in cloud connectivity, hybrid solutions, and SD-WAN deployments, ensuring high availability, reliability, and performance across global network infrastructure. Key Responsibilities: 1. Network Infrastructure Management: Manage, configure, and troubleshoot routers, switches, and firewalls to ensure secure and reliable connectivity. Support User VPN configurations and optimize secure remote access. Deploy and manage load balancers, DDI … on design and implementation of next-generation networking solutions, including hybrid and multi-cloud integrations. Ensure network reliability and scalability through proactive planning and implementation. 4. Network Monitoring and Management: Administer over 6K+ network devices across 550+ circuits, maintaining high availability and performance. Implement automation and monitoring tools to reduce manual intervention and optimize network efficiency. Perform capacity planning … monitoring, and regular audits of network infrastructure. 5. Incident Management and Troubleshooting: Proactively monitor network infrastructure and resolve incidents to ensure business continuity. Lead troubleshooting efforts for critical incidents across LAN/WAN, wireless, and hybrid environments. Collaborate with cross-functional teams for issue escalation, root-cause analysis, and resolution. What’s in it for you At Accenture More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned … that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured More ❯

business and technical teams. Desired experience for this role includes strong knowledge of core Workday recruitment modules, an understanding of HRIS process governance/frameworks and experience in operating incident management tools. If you are interested in finding out more about this role and believe you are a good fit, please don't hesitate in sending your CV More ❯