51 to 75 of 78 Incident Management Jobs in the South East

Restaurant Openings (NRO) in London, you'll oversee the coordination and implementation of technology solutions for new locations. Working across infrastructure delivery, supplier management and operational support, you will oversee end-to-end technology implementation, ensure successful site launches and drive ongoing service improvements across a growing estate. Client … escalations Coordinate deployment activities across multiple technology workstreams Manage third-party suppliers and service partners Oversee connectivity, infrastructure, cabling and CCTV deployments Support incident management and operational issue resolution Develop processes, documentation and knowledge articles Produce reporting, trend analysis and service improvement recommendations Profile A successful Technology Delivery ...

where they're and where they are going. Effective in deploying resources * Demonstrated ability to lead and manage a team * In-depth knowledge of incident management processes * Proven experience delivering an effective security monitoring capability * Proven experience delivering threat intelligence and assessment * Proven experience operating cyber security solutions … providers (MSSPs), and technology partners Desirable: * CISSP, CISM or equivalent professional cybersecurity certification * Experience with Cloud Security (AWS, Azure) * ITIL Foundation (or equivalent) service management qualification If you are interested in the above, hit the Apply now button! SOC Manager, SOC Lead, SOC Manager, SOC Specialist, SOC Manager, Security ...

organisation’s systems and processes. What You’ll Be Doing Monitoring servers, systems, and operational alerts. Logging, updating, and managing incidents through service-management tools. Identifying and prioritising technical issues in line with agreed procedures. Providing clear updates throughout the incident-management process. Supporting specialist teams with ...

technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server … Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams ...

Infrastructure Engineer be doing? Maintaining, securing, and enhancing multi-classification virtualised environments across public, private, and hybrid cloud systems. The role covers monitoring, incident management, controlled maintenance, and ensuring platforms remain secure and compliant, alongside continuous skills development, stakeholder support, and knowledge sharing to improve performance and team ...

leading service operations! JOB DETAILS////At Apogee, we help organisations transform the way they work through innovative digital workflows, document management solutions and workplace technology. We are looking for a Workflow & Development Technician to join our Professional Services team and play a key role … attention to detail and ability to manage multiple priorities Passion for technology and a willingness to learn new systems Desirable Exposure to workflow, document management or automation solutions Knowledge of HTML, CSS, JavaScript, SQL or Python Experience with ticketing systems such as Freshdesk Understanding of OCR, document capture ...

Responsibilities To provide effective and timely operational support, development and management of the IT network and security infrastructure to meet business requirements and objectives. Manage day to day operational cyber security tasks to maintain optimum business security. Develop, maintain, and support the organisation's IT security systems including managing … cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching – Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security Attributes & Behaviours Good ...

Microsoft security technologies to strengthen the organisation's overall security posture. Client Details This company operates within the property industry. Description Support security operations, incident investigations and response activities. Collaborate with the Security Operations Centre (SOC) to analyse threats and security alerts. Conduct threat intelligence research and identify emerging … user engagement metrics. Develop awareness content across email, intranet, social platforms, posters and face-to-face sessions. Improve operational security processes including access management, vulnerability management and incident management. Create security reports, dashboards and metrics for technical and non-technical audiences. Promote a positive security culture through ...

strong focus on designing, building and supporting enterprise-scale Azure cloud environments. Proven experience working across the Microsoft Azure ecosystem , including the deployment, management and optimisation of secure, highly available and scalable cloud infrastructure. Strong expertise in Azure Monitor , including monitoring strategy, log analytics, alerting, performance tuning and proactive … incident management across cloud platforms. Extensive experience with Azure DevOps , delivering CI/CD pipelines, release automation, source control management and infrastructure deployment best practices. Advanced Infrastructure as Code (IaC) skills using Bicep or Terraform , with a track record of developing reusable, maintainable and automated Azure infrastructure ...

Linux environments Supporting virtualisation platforms and enterprise hosting solutions Working with Kubernetes/OpenShift container platforms Monitoring system performance, availability and resilience Supporting incident management, troubleshooting and service improvements Contributing to automation and Infrastructure-as-Code initiatives using tools such as Terraform, Ansible or PowerShell Supporting secure infrastructure ...

environment by ensuring system availability and maintaining a comprehensive perspective on overall health. You'll develop tools and software to support and streamline the management of platform infrastructure and key applications. A major focus will be enhancing the dependability, performance, and delivery speed of our software products. … Mimir, and Tempo Background in administering or developing with popular monitoring and automation tools such as Splunk, Datadog, PagerDuty, or Rundeck Experience using configuration management platforms like Ansible, Puppet, or Chef Professional certifications in cloud DevOps, such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer ...

/7 operational environment where service availability is paramount. Skills & Experience Previous experience in a 2nd Line Infrastructure Support, Service Desk Strong troubleshooting and incident management skills. Good knowledge of Microsoft technologies, including Windows Server and Microsoft 365. Experience supporting cloud-based infrastructure and backup solutions. Comfortable working ...

defined processes. Oversee Security Operators during shift activities. Identify and report faults within monitoring tools. Support continuous security monitoring across a 24x7 operation. Follow incident management processes to ensure timely response. Level 1 Cyber Security Analyst Skills and Experience Experience within cyber security or security operations environments. Strong ...

smart BMS controls. Showroom Standards: Drive an "engineering-first" culture, maintaining all plant rooms, workshops, and critical infrastructure spaces to immaculate, showcase-ready standards. Incident Management: Direct emergency responses to plant failures or critical system alarms, leading rapid recovery procedures and presenting clear root-cause analyses to client ...

security workflow platforms. Desirable Skills & Experience Exposure to AI technologies and automation capabilities within cybersecurity environments. Experience with endpoint security technologies. Experience supporting incident management processes and security operations. Additional knowledge of network security, APIs, authentication, IAM, and cloud environments. Rewards & Benefits TCS is consistently voted ...

Essential Skills Previous experience in a customer service, helpdesk, service desk, or support role. Strong organisational and administrative skills. Excellent communication and customer relationship management abilities. High attention to detail and ability to manage multiple tasks. Commercial awareness and a proactive approach to problem-solving. Desirable Skills Experience with … ticketing or incident management systems. Knowledge of CRM systems, ideally Microsoft Dynamics. Experience with SAP. Exposure to AV, VC, or technology support environments. What's on Offer Competitive salary dependent on experience. Opportunity to work with international clients. Supportive team environment and career development opportunities. If this Customer ...

monitoring, alerting and observability across cloud environments Working alongside Software, Platform, Cloud and Security Engineers to improve reliability and operational excellence Contributing to post-incident reviews and driving continuous service improvements Supporting containerised workloads using Kubernetes and Docker What we're looking for You'll ideally have experience … Production Engineering, Cloud Operations or NOC environment with exposure to: Linux systems administration AWS cloud infrastructure Kubernetes and Docker Production support and incident management Python, Bash or Go scripting Monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk or CloudWatch Networking fundamentals including DNS, TCP/ ...

monitoring, alerting and observability across cloud environments Working alongside Software, Platform, Cloud and Security Engineers to improve reliability and operational excellence Contributing to post-incident reviews and driving continuous service improvements Supporting containerised workloads using Kubernetes and Docker What we're looking for You'll ideally have experience … Production Engineering, Cloud Operations or NOC environment with exposure to: Linux systems administration AWS cloud infrastructure Kubernetes and Docker Production support and incident management Python, Bash or Go scripting Monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk or CloudWatch Networking fundamentals including DNS, TCP/ ...

monitoring, alerting and observability across cloud environments Working alongside Software, Platform, Cloud and Security Engineers to improve reliability and operational excellence Contributing to post-incident reviews and driving continuous service improvements Supporting containerised workloads using Kubernetes and Docker What we're looking for You'll ideally have experience … Reliability Engineering, Production Engineering, Cloud Operations or NOC environment with exposure to: Linux systems administration AWS cloud infrastructure Kubernetes and Docker Production support and incident management Python, Bash or Go scripting Monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk or CloudWatch Networking fundamentals including ...

strategic enterprise customers and communicate complex technical issues clearly.* Hands‐on experience with vendor escalation processes and SLA governance.* Strong working knowledge of MTTR, incident management, and technical support KPIs.* Familiarity with Zendesk or similar ticketing platforms.## Performance Expectations & KPIs* Resolve ≥90% of escalated tickets within SLA.* Engage ...

leaders in their field are looking for a Senior Cyber Security and Network Analyst to provide effective and timely operational support, development and management of the IT network and security infrastructure to meet business requirements and objectives. Responsibilities: Support the delivery and maintenance of the organisation's cyber security … Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security ...

Resilience covers Operational Resilience, Business Continuity and Crisis Management. Key criteria: Proven experience in one or more resilience disciplines, including Business Continuity, Disaster Recovery, Incident Management or Emergency Planning. Demonstrable experience of IT Continuity and Disaster Recovery planning, testing and exercising. Knowledge of technologies and tools used … resilience standards, legislation and best practice. Membership of a relevant professional body (eg AMBCI). ISO 22301 Lead Auditor qualification. Excellent communication, stakeholder management and influencing skills. Ability to prioritise competing demands and deliver in a fast-paced, safety-critical, technology-driven environment. We will also add your details ...

Title: Business Continuity Planner Location: Milton Keynes Description: Review, revise and further develop the current Business Continuity Management System in use and further develop the risk analysis of the current and future hosting solution. Conduct application business impact analysis where required to ascertain the requirements of individual applications. Develop … reviews of technical solutions and plans to ascertain their level of resilience and produce detailed reports, encompassing recommendations to the functions Leadership Team. Operational management of external suppliers to assess that their activities deliver against the needs of the organisation, identifying mitigation strategies for where critical activities ...

Title: Business Continuity Planner Location: Milton Keynes Description: Review, revise and further develop the current Business Continuity Management System in use and further develop the risk analysis of the current and future hosting solution. Conduct application business impact analysis where required to ascertain the requirements of individual applications. Develop … reviews of technical solutions and plans to ascertain their level of resilience and produce detailed reports, encompassing recommendations to the functions Leadership Team. Operational management of external suppliers to assess that their activities deliver against the needs of the organisation, identifying mitigation strategies for where critical activities ...

regular updates and escalating complex issues where appropriate. Delivering both desk-side and remote end-user support. Responding to monitoring alerts and assisting with incident management. Supporting Microsoft 365, Windows, MacOS and endpoint management environments. Maintaining accurate documentation within the ticketing system and knowledge base. Communicating incidents … MacOS environments. Knowledge of Microsoft 365 administration. Experience administering Azure, Entra ID or Active Directory. Exposure to Microsoft Intune or other endpoint management platforms. Experience provisioning end-user devices and onboarding users. Understanding of security concepts including Multi-Factor Authentication (MFA) and Conditional Access. Experience working with ITSM platforms ...