16 to 40 of 44 ITSM Jobs in the South East

employees Responsibilities: · Handle inbound calls, emails, self-service and in person visits to the Service Desk. · Log all incidents & service requests in the ITSM tool. · Diagnose, categorise and prioritize all incidents, service requests and ticket escalations, perform first line resolution where possible. · Escalate unresolved tickets and follow up to ensure more »

be revised based on performance, along with industry recognised training and certification during the Graduate Scheme. Key Responsibilities: Building subject matter expertise in IT Service Management and Defence technology sectors Engaging with clients and developing consulting skills Gaining hands-on experience in the design and delivery of support services Contributing more »

the service management tool. Providing support for a diverse and continually evolving range of applications, software, and hardware. Upholding governance standards across all IT service management processes. Collaborating with management to comprehend and effectively coordinate issue resolution. Identifying recurring issues or service risks. Managing scheduled tasks for clients. Taking responsibility more »

incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. You To succeed within the role of Service Desk Analyst more »

a solution, and validating the proposed solutions against standards. Good working knowledge of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity more »

on IT systems, applications, and best practices to enhance productivity and efficiency. Maintain accurate records of IT assets, inventory, and support activities using IT service management tools. Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements. About You Some experience in a more »

environment. Preferred Qualifications: Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or VMware Certified Professional (VCP). Experience with IT service management tools and ticketing systems. Familiarity with remote desktop applications and help desk software. What We Offer: Competitive salary and benefits package. Opportunities for professional more »

. ServiceNow Certified Implementation Specialist certification preferred. Proven experience as a ServiceNow Developer, specifically in TSOM implementations. Strong knowledge of ServiceNow platform capabilities including ITSM and ITOM modules. Proficiency in JavaScript, XML, HTML, CSS, and REST/SOAP integrations. Experience with Agile development methodologies. Excellent problem-solving and analytical skills. more »

Microsoft365, Active Directory, Azure, physical servers, networking, SAN infrastructure, virtualised solutions, security, remote access, Disaster Recovery & backup. Manage and maintain the business' proactive monitoring, ITSM and security tools, together with day-to-day management of client solutions such as Azure Backup and Site Recovery, VMware virtualised infrastructure and supporting SAN more »

with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »

better grasp of the product and domain. ROLE COMPETENCIES Mandatory Skills: (Globalscape) BSS experience – Information Builder (IB) Server (Plus expert in SQL Query) Now ITSM Tool Metering Project support experience (preferably in Water Companies ) KEY RELATIONSHIPS Reporting to Service Manger Interface with Key stakeholders of other streams (i.e. Delivery, Security more »

refine strategies and tactics. Qualifications Bachelor’s degree in Business Administration, Marketing, or a related field. Previous experience in sales, customer service, with SAAS-ITSM, ESM or ITOM is a nice to have Excellent communication and interpersonal skills. Strong organizational abilities with attention to detail. Ability to work effectively both more »

Item (CI) data mapping between business processes, inventory system and CMDB (CI & relationship models) for service management integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing a comprehensive data management and governance guideline for data mapping & loading, lifecycle management, administration. more »

Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be customer facing Strong personal development and motivational more »

and requests through the service management tool Provide support for a wide range of Microsoft applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues more »

3rd Line when needed and communicate effectively with all stakeholders. Ensure customer interactions are managed efficiently and effectively, logging all interactions thoroughly on the ITSM tool. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a more »

and requests through the service management tool Provide support for a wide range of Microsoft applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues more »

document system design requirements and specifications in a clear, unambiguous manner Extensive Experience in working with Integrations between SAP and other applications such as ITSM and ServiceNow Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Equal opportunities At Computacenter, we strive to create more »

document system design requirements and specifications in a clear, unambiguous manner. Extensive Experience in working with Integrations between SAP and other applications such as ITSM and ServiceNow. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Equal opportunities At Computacenter, we strive to create more »

for the provision of all Allianz Technology (AzT) audit evidence - working closely with AzT colleagues across the delivery organisation Manage risks associated with IT Service Management and Delivery Manage and track committed Internal Audit Finding target dates, reporting any that are under threat of delivery to the Head of IT … discipline is desirable ITIL Service Management or equivalent qualifications are desirable BCS or CII qualifications are desirable Experience Experience of: Operating in the IT Service Management arena within a regulated industry Working with a range of stakeholders across a large multi-national commercial organisation Providing SME level expertise in Service … with IT vendors of differing sizes is beneficial Collaborating with third parties service provision - especially offshore, internal business stakeholders and parallel work streams IT Service Management expertise within a multi-stakeholder environment with a demonstrable ability to negotiate compromise and gain stakeholder buy in Working with IT service introduction methods more »

and service requests to completion within a team environment. The role requires supporting or adhering to ITIL best practice or effective IT service management (ITSM), which helps maintain high standards of service delivery with an emphasis on timely and efficient management of incidents and service requests. Additional Responsibilities: - In person … support for predominantly Microsoft Windows, but also some MacOS and Linux. - Manage tasks and activities using a range of tools and processes, including IT Service management software. - Assist with the development of processes and procedures to assist the support team tasks and activities. - Produce knowledge articles for inclusion into the … ITSM tool to aid and promote user self-service. Qualifications Essential Requirements: - A-level or equivalent (e.g., Apprenticeship, BTEC, HNC) in an IT or science related subject. - Good knowledge of Microsoft Windows operating systems Windows 10,11. - Good knowledge and experience of office-based software systems MS Teams, Outlook, Word more »

product and domain. ROLE COMPETENCIES Mandatory Skills: Java/J2EE Jboss Fuse Red hat EAP (Front end) Splunk (Plus standard SQL knowledge) MQ Now ITSM Tool Smart Meter Knowledge Understanding of Wireless communication related protocol. more »

leading, core BI platforms. Supporting Group BID&A team in delivering high-quality data solutions to business problems and supporting the queries coming through ITSM platform. Research into new ideas and methodologies for preparing and delivering data and analytics solutions. Bringing new ideas in terms of process automation and documentation. more »

you can expect to work in these areas: Level 3 Network support Network incident diagnostics/resolution Network change implementation via requests made via ITSM Troubleshooting and fault-finding complex routing issues (BGP, OSPF and EIGRP). To apply for this Connectivity & Network Engineer role, your soft skills, expertise and more »

Chat. You'll monitor these channels and ensure tickets are responded to in a timely manner. You'll use our IT Service Management Tool (ITSM) to accurately capture information and provide 1st line IT support and troubleshooting. We are looking for an enthusiastic self-motivated individual who can work both more »