51 to 75 of 94 ITIL Jobs in the South West

to the business Provide solutions/work arounds to incidents and problems and contribute to polices, processes and procedures Install, maintain, and support new applications Desirable skills: Understanding of ITIL framework Good organisational, time management and prioritisation skills Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint) The ability to communicate confidently More ❯

active engineering team What we're looking for: ** Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms Hibernate Entity More ❯

Specification Education and Qualifications Essential Educated to degree level or equivalent in the area of informatics Desirable IT Professional qualification (e.g. Microsoft Certified Specialist in SQL Server Database Administration) ITIL Service Management qualification Previous Experience Essential Knowledge and experience of Microsoft SQL Environments Extensive experience of working in a software applications development role for client server and web based solutions More ❯

developing and delivering ITAM roadmaps and maturity assessments. Strong stakeholder engagement and communication skills at senior levels. Coaching and mentoring experience. Broad knowledge of IT Service Management frameworks (e.g. ITIL). Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, Land Registry guarantees More ❯

Experience with MS Exchange, VMWare, Citrix VDI, Remote Access/VPNs, and Windows Server 2019/22. Familiarity with computer networks and security concepts, including firewalls and antivirus solutions. ITIL V4 knowledge. It would be great if you had: CCA-V/CCA-P certification. Experience with Windows 10/11 upgrades and software packaging. MS MECM and UE-V More ❯

technical discipline. The scheme will suit you if you have a genuine passion for all things, IT and an awareness of architectural standards and methodologies and an understanding of ITIL procedures as implemented by NFU Mutual or a willingness to work towards it, and the ability to build and maintain effective relationships with senior stakeholders. If you are passionate about More ❯

Act as the escalation point for complex or high-priority issues, providing hands-on technical guidance and mentoring. Maintain high service standards through effective communication, documentation, and adherence to ITIL best practices. Collaborate with wider IT teams to resolve problems, improve processes, and enhance user satisfaction. Monitor performance, produce clear shift reports, and drive continual improvement across the service desk. More ❯

tooling such as Mimecast and Microsoft Defender, Sentinel, IDAM services; ITSM tools such as Halo, Lansweeper. Experience leading and managing an IT/Cyber Security function and working groups. ITIL and ITSM. What you'll get in return Salary of between £48k-£52k 25 days annual leave + bank holidays - additional day for each year of service (up to More ❯

Ability to manage conflicting priorities and adapt to changing requirements while delivering results. Experience working across digital teams, developing roadmaps, and translating them into initiatives that deliver business value. ITIL Level 3 certification (or equivalent experience). Agile working experience (e.g., PMI-Agile Certified Practitioner, Professional Scrum Master I (PSM I) or equivalent). More ❯

improvement plans to customers Continuous service improvement Identify service gaps and recommend improvements Support process reviews, customer satisfaction surveys and feedback analysis Governance and compliance Work in line with ITIL and ITSM processes Support risk management and compliance reporting Help maintain relevant accreditations such as Cyber Essentials and NCSC Cloud Security Principles Requirements for the role: No formal qualifications required … but relevant experience in Business or IT is essential ITIL Foundation preferred and will be supported if not already held Customer Success or Account Management certifications are desirable Customer service Strong interpersonal and communication skills Ability to explain technical topics to non-technical audiences Confidence presenting service reports and plans Business and technical acumen Understanding of ITSM principles and service … documentation Teamwork Collaborates well with colleagues and wider teams Experience: 3 to 5 years in account management, customer success or service delivery roles ideally in IT services Experience in ITIL or ITSM environments and tools such as Halo, ServiceNow, Remedy or Jira Service Management Proven record of improving customer satisfaction and service performance Desirable experience working with UK Government Security More ❯

improvement plans to customers Continuous service improvement Identify service gaps and recommend improvements Support process reviews, customer satisfaction surveys and feedback analysis Governance and compliance Work in line with ITIL and ITSM processes Support risk management and compliance reporting Help maintain relevant accreditations such as Cyber Essentials and NCSC Cloud Security Principles Requirements for the role: No formal qualifications required … but relevant experience in Business or IT is essential ITIL Foundation preferred and will be supported if not already held Customer Success or Account Management certifications are desirable Customer service Strong interpersonal and communication skills Ability to explain technical topics to non-technical audiences Confidence presenting service reports and plans Business and technical acumen Understanding of ITSM principles and service … documentation Teamwork Collaborates well with colleagues and wider teams Experience: 3 to 5 years in account management, customer success or service delivery roles ideally in IT services Experience in ITIL or ITSM environments and tools such as Halo, ServiceNow, Remedy or Jira Service Management Proven record of improving customer satisfaction and service performance Desirable experience working with UK Government Security More ❯

escalate emerging risks Experience translating technical risk into business-relevant messaging Deep understanding of IT controls and regulatory frameworks Familiarity with IT infrastructure (servers, cloud, storage, networks) Knowledge of ITIL, especially Capacity Management Proficiency in monitoring and reporting tools So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of More ❯

commercial awareness and the ability to translate business needs into technology solutions. Any experience of working within manufacturing environments would be an added bonus and any professional qualifications, including, ITIL , CISSP , PMP or similar, would be extremely useful. The role is offered with an extremely competitive salary and benefits package in line with what would be expected for such an More ❯

of working within a similar governance and/or assurance role. Experience of writing and reviewing technical design documentation. ISEB (IISEBnformation Systems Examination Board) And one of the following - ITIL (IITILnformation Technology Infrastructure Library) Certification, IT4IT CeIT4ITrtification, COBIT (CCOBITontrol Objectives for Information and Related Technologies) Certification Desirable: Experience of operating in a similar role in wider industry; public sector or More ❯

flexibility for the right experience. Requirements: Strong project management experience Strong experience working as a PM in the legal sector (or in a professional services environment) Strong understanding of ITIL processes, particularly Change and Release Management. Demonstrable experience managing multiple IT projects from initiation to delivery. Excellent stakeholder engagement and communication skills, with the ability to influence at all levels. More ❯

planning, resilience, and performance monitoring for users. Required Skills & Experience Proven end-to-end OSS design experience , ideally within mobile networks. Strong understanding of OSS/BSS systems and ITIL , especially Change and Release Management . Hands-on experience with BMC Remedy or similar ticketing tools. Expertise in ETL pipelines and API-based data integration . Familiarity with RAN technologies More ❯

planning, resilience, and performance monitoring for users. Required Skills & Experience Proven end-to-end OSS design experience , ideally within mobile networks. Strong understanding of OSS/BSS systems and ITIL , especially Change and Release Management . Hands-on experience with BMC Remedy or similar ticketing tools. Expertise in ETL pipelines and API-based data integration . Familiarity with RAN technologies More ❯

system functionality Create, maintain, and utilise documentation Assist building compliance with processes and policies What you will bring to the team Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯

Architect. Experience developing architectural strategy, policies, and processes. Experience in governance or assurance roles. Skilled in writing and reviewing technical design documentation. ISEB certification and one of the following: ITIL, IT4IT, or COBIT certification. Desirable Experience & Skills Experience in a similar role in industry, public sector, or MOD. Experience working with a strategic outsource partner. Knowledge of secure computing requirements More ❯

governance or design assurance Ability to write, review and maintain technical and strategic documentation Strong stakeholder engagement skills, able to influence at senior level ISEB certification plus one of ITIL, IT4IT or COBIT Desirable Experience Experience working within secure or regulated environments Familiarity with public sector, defence or highly structured organisations Working with or leading strategic supplier or outsource partners More ❯

the Knowledge Base. Ensure incidents and service requests are resolved within target resolution times and solutions are documented. Update records and documentation regarding supported networks and services following the ITIL framework. Deliver IT support services in accordance with ITIL & ITSM, collaborating with the IT Services Manager and MSP. General Duties & Accountabilities Maintain and extend personal expertise in specific areas of More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management … receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible … defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities More ❯

s not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends … Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third-party suppliers. Experience More ❯

ensuring the availability, stability, and performance of essential applications and systems. You will work within a Windows environment, managing incidents, implementing system changes, and supporting upgrades in line with ITIL best practices. The role is primarily remote with 1 day a week required onsite at my client's office in Gloucester. My client can offer flexible working arrangements. You'll … sharing. Desirable Skills Experience with tools such as Remote Desktop, Registry Editor, PowerShell, and Active Directory. Familiarity with Windows Server, automation tools (e.g., SCCM, Intune), and scripting. Understanding of ITIL processes and change management. More ❯

management framework knowledge. You can show you have a Level 3 service management framework qualification. You can demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library). . Stakeholder relationship management (IT operations). You can identify important stakeholders and communicate with them clearly and regularly. You can tailor communication to stakeholders' needs and More ❯