1 to 25 of 87 Service Delivery Jobs in the South West

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within … Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service More ❯

empowering its people to deliver first-class service. The Role: This is an excellent opportunity for a technically capable and people-focused professional to lead a dynamic 1st Line Service Desk team. The Service Delivery Team Leader will play a key role in ensuring client satisfaction, overseeing day-to-day operations, and driving efficiency through process improvement. … Working closely with senior colleagues, this individual will ensure the highest standards of service delivery and team performance. Key Responsibilities of the Service Delivery Team Leader: Lead, coach and develop a team of Service Desk Analysts to deliver outstanding technical support and meet SLAs. Oversee the logging, triage, and progression of all support tickets, ensuring … timely resolution and effective escalation where necessary. Monitor team performance, customer satisfaction (CSAT), and service metrics, driving continuous improvement in quality and efficiency. Collaborate with senior engineers and management to enhance processes, identify training needs, and maintain a culture of excellence and accountability. Requirements of the Service Delivery Team Leader: Proven experience in a service desk More ❯

IT Service Delivery Technician Location : Axminster , Devon (Hybrid & Field-Based) Contract Type: 6-month Contract to perm Salary : £38,000 - £40,000 + Mileage + Benefits + 25+8 Holidays Are you an experienced IT Support Engineer or Service Delivery Technician looking for a role offering technical variety, autonomy, and progression? Do you take pride in delivering … a high-quality service to users, including senior and VIP stakeholders? We're recruiting for an IT Service Delivery Technician to join a leading international business. Based in Axminster, this role provides a highly varied position within IST Support, supporting multiple sites and users. If remote support isn't suitable only then travel will be required. You … ll be part of a collaborative IT team delivering first-class technical support across hardware, software, and infrastructure, ensuring smooth daily operations and exceptional service standards. The Role: Provide user and desktop support on-site, remotely, and by phone, ensuring swift resolution of IT incidents. Manage, track, and close tickets in the company's IT service system, escalating More ❯

Role: Delivery Lead (Soft Services) Position: Contract Location: Hinkley Point C, Somerset Duration: 12 Months Rolling Rate: Circa £240 p/d PAYE + 36 days annual leave//Circa £325 p/d Umbrella Job Purpose/Overview As a Delivery Lead , you will be responsible for the day-to-day delivery of Soft FM … Services at the HPC construction site and its Associated Developments. This includes planning and oversight of all aspects of the Soft FM Service which supports the project: Housekeeping, FM Helpdesk, Fleet Management, Locker Management, Welfare & Office planning and other services as requested to support HPC and its contractors. The services will be provided at HPC as well as other … office and ancillary buildings on various other associated developments. This role reports to the Senior FM Delivery Lead. The Delivery Lead will be responsible for developing, reviewing and amending policies and procedures that underpin strategy within their work area, and may also be called upon to help prepare detailed specifications, in support of the procurement process. Detailed and More ❯

FM Delivery Lead (Soft Services) 1364MARG Hinkley Point C PAYE £230.02 or Umbrella £324.90 Job Purpose/Overview The role holder will be responsible for the day-to-day delivery of Soft FM Services at the HPC construction site and its Associated Developments. This includes planning and oversight of all aspects of the Soft FM Service which … its contractors. The services will be provided at HPC as well as other office and ancillary buildings on various other associated developments. This role reports to the Senior FM Delivery Lead. The role holder will be responsible for developing, reviewing and amending policies and procedures that underpin strategy within their work area, and may also be called upon to … and specific reports will be required from time to time to demonstrate compliance and ongoing improvements. As the project moves forward adapting to this is pivotal. Principal Accountabilities The Delivery Lead will • Manage day to day the provision of a critical site support service to the construction workforce. • Manage and be directly responsible for the Soft FM Services More ❯

Role: Accommodation Delivery Lead Position: Contract Location: Hinkley Point C, Somerset Duration: 12 Months Rolling Rate: Circa £240 p/d PAYE + 36 days annual leave//Circa £325 p/d Umbrella Job Purpose/Overview As an Accommodation Delivery Lead , you will be responsible for the delivery and implementation of the campus services … contract and accommodation information service for the local area. Responsible for ensuring the efficient delivery of a singular but substantial support service in accordance with all safety, quality time and cost parameters to meet the needs of the HPC construction project. The Accommodation Delivery Lead will provide technical input and advice for their scope of work … and may be involved in all stages of the strategy, procurement, planning, implementation, contract management and operation of their key service and contract area. The Accommodation Delivery Lead will be responsible for developing, reviewing and amending policies and procedures that underpin strategy and delivery within their work area, and may also be called upon to help prepare More ❯

efficient management of IT assets, procurement processes, and administrative support across the Trust's Digital, Technology & Insights (DTI) services. The role ensures compliance, cost-effectiveness, and high standards of service delivery, supporting both operational and strategic objectives. Main duties of the job - Oversee the proactive day-to-day management of software and hardware assets and contracts, ensuring compliance … audits, and manage disposals and acquisition - Lead the admin team, manage supplier relationships, and ensure procurement activities deliver value for money. Administer contracts, monitor SLAs, and resolve quality or delivery issues with suppliers - Supervise and coordinate admin staff, ensuring efficient administrative support for Countywide IT Services (CITS), DTI, and senior leadership teams. Manage recruitment, induction, absence, and performance processes … recognition and a range of health and wellbeing initiatives to support you. Job description Job responsibilities Management and Leadership - Lead and supervise DTI admin staff, ensuring high standards of service and efficient team operations - Allocate work, manage leave, and coordinate cover for absences, ensuring seamless service delivery - Conduct staff recruitment, induction, appraisals, performance management, and resolve conflicts More ❯

senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. The role The Global Business Services (GBS) team has experienced significant growth in recent years and this position offers an exciting opportunity … senior management team currently consists of one Partner and four Directors and we are looking for an exceptional individual to provide support to our strategic growth plans. As a Service Delivery Assistant Manager, you'll play a key role in transforming our client experience by leading the delivery of outsourced accounting services. You'll act as a … senior member of our Service Delivery Team, helping to shape how we support clients and drive operational excellence. We're looking for someone who thrives in a fast-paced environment and is ready to take ownership of key management processes across multiple client projects. This includes risk and issue management, planning and coordination of deliverables, governance, budgeting, resource More ❯

Location: Site based, Bridgwater, Somerset Status: Contract - INSIDE IR35 Contract Duration: 31dec26 Reports to: Site Operations Facilities Management Service and Area Manager Morson Talent are working on behalf of a major player within the Energy Sector who have a current (contract) requirement for a motivated Site Operations - Accommodation Delivery Lead to join their established site-based team in … in the FM/hospitality sector, with an ambition to deliver and strive towards excellence, this uniquely interesting opportunity could be for you! The Opportunity The Site Operations Accommodation Delivery Lead will be responsible for the delivery and implementation of the HPC campus services, contract and accommodation information service for the local area. They will have responsibility … for ensuring the efficient delivery of a singular but substantial support service in accordance with all safety, quality time and cost parameters to meet the needs of the construction project. The Accommodation Delivery Lead will provide technical input and advice for their scope of work - and may be involved in all stages of the strategy, procurement, planning More ❯

digital and organisational strategic objectives. The division plays a central role in delivering the UKHO’s vision for 2034, with a complex technology estate and a strong focus on service, delivery and innovation. The leadership role will ensure operational excellence, service readiness, continuous improvement and importantly, alignment with our strategic objectives and our vision for 2034. This … role is accountable for delivering high-quality, customer-focused IT services across the UKHO including service desk operations, corporate IT services (1st and 2nd line), incident and problem management, change control, service performance monitoring, contract management and business relationship management. This role requires close engagement with the Executive Leadership Team, senior colleagues within the UKHO and key stakeholders … within the Ministry of Defence and external partners. This leadership role will act as a role model to create a high performing, service driven and customer centric division. in addition to role role modelling leadership behaviours and the UKHO’s cultural and organisational values, ‘The UKHO way’. For further information, please check Senior Technology roles at the UKHO More ❯

Accommodation Delivery Lead 1365MARG Hinkley Point C PAY £230.02 or Umbrella £324.9 Principal Accountabilities The Delivery Lead will • Manage day to day the provision of a critical site support campus service to guests staying as part of the construction workforce of circa 11,000 requiring overnight accommodation • Manage and be directly responsible for a specific service contract valued at circa £70m [full project lifecycle] • Be accountable for ensuring all statutory, regulatory and site controls are complied with • Form effective relationships with their service contract partner and champion clarity, respect, positivity, humility and integrity • Ensure the contract partners team are fully competent to perform their assigned roles – and that any shortfalls are reported to the … Service Manager without delay • Develop and implement plans to ensure service delivery meets or exceeds the expectations and project work schedule • Ensure early intervention to avoid any escalation of issues affecting service delivery by working in the spirit of a ‘one team approach' • Define the work scope to be delivered within the campus contract or More ❯

Job Title: Service Delivery Manager Location: Bristol Salary: £45,000-£50,000 You will be responsible for owning and overseeing the delivery of services to clients and take the lead on ensuring that services are delivered in line with contractual and service level commitments. The Role: Oversee service delivery to meet agreed service levels and act as the main contact for issues and escalations Prepare monthly reports, including change management, problem resolution, and service level metrics Ensure changes are properly raised at client CAB meetings Represent customer needs internally, promoting quality, best practices, and customer satisfaction The Candidate: Good understanding of the ITIL framework Excellent interpersonal skills for effective collaboration with More ❯

Location: North Somerset - Construction Site Based Status: Contract - INSIDE IR35 Duration: 31dec26 Reports to: Senior FM Delivery Lead Morson Talent are working on behalf of a major player within the Energy Sector who have a current (contract) requirement for a motivated FM Delivery Lead for Soft Services to join their established site-based team in Somerset . If … with an ambition to deliver and strive towards excellence, this contract opportunity could be for you! The Opportunity The role holder will be responsible for the day-to-day delivery of Soft FM Services at the Project/construction site and its Associated Developments. This includes planning and oversight of all aspects of the Soft FM Service which … amending policies and procedures that underpin strategy within their work area, and may also be called upon to help prepare detailed specifications, in support of the procurement process. The Delivery Lead will: Manage day to day the provision of a critical site support service to the construction workforce. Manage and be directly responsible for the Soft FM Services More ❯

Clearance: Developed Vetting (DV) required ?? Duration: 6 Months Rate = £500-£550 per day, Inside IR35. About the Role We are seeking a motivated and capable PMO to join the Service Support Office (SSO) within a major Defence programme. The SSO operates as a hybrid Project Management Office (PMO) that is evolving to take a more service-focused approach … supporting and monitoring in-service IT and digital projects across the Defence landscape. This is an excellent opportunity for a professional with 3-5 years of experience in IT service management projects and exposure to large-scale Defence delivery programmes . You will play a key role in ensuring effective project governance, performance monitoring, and service delivery alignment across multiple workstreams. Key Responsibilities Support the Service Support Office (SSO) in maintaining governance, reporting, and assurance processes across a portfolio of IT service management and in-service support projects. Assist project and service managers with planning, risk management, dependencies tracking, and stakeholder reporting. Produce and maintain PMO documentation such as dashboards More ❯

IT Service Delivery Analyst 📍 Swindon 📅 Initial 12-month contract (potential to extend or convert to permanent) About the Role Looking for a skilled and proactive IT Service Delivery Analyst to provide frontline IT support within a busy technical environment. This position plays a key role in ensuring the smooth operation of IT systems, supporting end users … and contributing to wider IT service delivery. You’ll be the first point of contact for technical issues, working hands-on with hardware, software, and first-line network support. The role offers the chance to work in a complex, highly regulated environment with exposure to modern IT practices and the opportunity to develop your expertise further. Key Responsibilities Provide … technical support across hardware, software, networks, and local site systems (including telecoms, servers, and applications). Install, configure, and maintain IT equipment, applications, and core infrastructure. Manage incidents and service requests in line with SLAs, escalating complex issues where necessary. Coordinate IT procurement and vendor relationships, maintaining accurate documentation and knowledge sharing. Support testing, deployment, and project-based initiatives More ❯

IT Service Delivery Technician Location : Axminster , Devon (Hybrid & Field-Based) Contract Type: 6-month Contract to perm Salary : £38,000 - £40,000 + Mileage + Benefits + 25+8 Holidays Are you an experienced IT Support Engineer or Service Delivery Technician looking for a role offering technical variety, autonomy, and progression? Do you take pride in delivering … a high-quality service to users, inc click apply for full job details More ❯

Customer Service Representative - IT Services Corsham 10 month fixed term contract - £29,000 An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part … of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external … stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain More ❯

IT Service Delivery Analyst We’re supporting a global life science company in hiring an IT Service Delivery Analyst to join their on-site IT team. This role ensures reliable day-to-day IT operations, providing hands-on support to end users and maintaining key systems across the site. Key Responsibilities Serve as the primary contact … for IT incidents and service requests, ensuring timely resolution. Provide end-user support for hardware, software, and 1st level network or telecom issues. Install, configure, and maintain IT equipment to support daily business operations. Manage local IT inventory and coordinate with external vendors for on-site services. Follow ITIL and ServiceNow processes to maintain accurate records and escalate issues … as needed. Requirements Diploma or degree in Information Technology, Computer Science, or a related field. 3–5 years’ experience in IT service delivery, helpdesk, or technical support. Strong understanding of hardware, software, networking, and IT security principles. Familiarity with ServiceNow, ITIL, and common ticket management systems. Excellent communication, problem-solving, and customer service skills; certifications (CompTIA, MCP More ❯

Service Desk Team Leader Location: Exeter/Hybrid (3 days a week in office) Salary: £35,000£45,000 (DOE) Our client is looking for an experienced Service Desk Team Leader to lead and develop their 1st Line Service Desk team. This is a fantastic opportunity for someone who enjoys blending hands-on technical support with leadership … coaching and process improvement all within a friendly, collaborative and growth-focused business. Responsibilities of the Service Desk Team Leader: Youll be responsible for the daily operations of the 1st Line Service Desk, ensuring support tickets are logged, triaged and resolved efficiently. Working closely with Service Delivery Consultants and the Technical Improvement Lead, youll help shape … best practice, streamline processes, and deliver exceptional customer experiences. Youll also play a key role in mentoring the team, maintaining high service standards, and ensuring client SLAs are consistently achieved. Leading, mentoring and supporting the 1st Line Service Desk team. Monitoring and managing ticket queues to ensure timely resolution and accurate escalation. Maintaining strong client communication and ensuring More ❯

Location: Remote with adhoc travel to Corsham Contract: 4 months initially Day Rate: £500, Inside IR35 Clearance: SC We're seeking an experienced Scrum Master to support agile delivery across a high-profile defence programme. You'll guide cross-functional teams through agile ceremonies, foster collaboration, and help ensure the consistent delivery of secure, high-quality services within … a complex and regulated environment. Key Responsibilities: Facilitate daily stand-ups, sprint planning, reviews, and retrospectives. Coach and mentor delivery teams on Agile and Scrum principles. Remove blockers and manage dependencies across multiple work streams. Collaborate with Product Owners and Service Delivery Managers to prioritise and deliver value. Ensure teams operate within security, compliance, and governance frameworks. … Drive continuous improvement in delivery processes and team performance. Maintain transparency of progress through metrics and reporting tools. Support transition from project delivery to service operation where required. Skills & Experience: Proven experience as a Scrum Master or Agile Delivery Lead in a secure or complex environment. Strong background in service delivery or operational support More ❯

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com Job Description The Service Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It … will involve working closely with both internal and external stakeholders and customers and is targeted with supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT … Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility for a wider team based in Hartlepool, Chippenham and India. The role is wide-ranging and takes ownership of the delivery of the Service Desk and Incident Management (excluding Major Incident Management) processes More ❯

Job summary We are seeking an experienced and strategic Head of Operations to lead the operational delivery of the South West Secure Data Environment (SWSDE) . This regional initiative enables safe, ethical, and trusted access to health and care data for research and innovation across the South West. The postholder will provide senior operational leadership, ensuring that the SWSDE … This position requires an individual with excellent leadership, analytical, and communication skills who can manage sensitive and high-stakes discussions with senior stakeholders while maintaining a calm focus on delivery and service excellence. This is a delivery-focused and people-oriented role. It is suited to someone who thrives in complex environments, enjoys building systems that work … for success. Main duties of the job The post holder will: Provide operational leadership and management of the South West Secure Data Environment (SWSDE), ensuring effective end-to-end delivery of research workflows. Design, implement, and maintain robust operational processes supporting data access, governance, and researcher engagement. Coordinate cross-functional teams responsible for onboarding, data provisioning, governance checks, and More ❯

to identify next stage projects and assist in their prioritisation in order to ensure that product and project data is properly managed and stored so it does not delay delivery and use on-site and is valid for use as part of Nuclear Industry LTQR requirements. Principal Accountabilities The Digital Logistics Specialist will: • Co-ordinate day to day Logistics … Data and Delivery Projects at an Operational level to ensure any discrepancies are minimised and then eliminated from future activities. • Be accountable for ensuring errors are closed out in advance of delivery where identified, or afterwards where not. • Form effective relationships with the other Logistics, Data and Digital Delivery colleagues, helping to champion: clarity, respect, positivity, humility … and integrity. • Develop and help implement prioritised plans of next stage work to ensure further improvement of service delivery requirements with reduced error levels. • Ensure early intervention to avoid any escalation of Digital Delivery issues affecting service delivery by working in the spirit of a ‘one team approach'. Knowledge, Skills, Qualifications & Experience Essential: • Recent More ❯

transport systems that enable transport authorities and infrastructure owners to improve safety, reduce air pollution, and enhance transport efficiency. Providing support throughout the entire lifecycle from design to in-service support, Intelliscape is a trusted partner with a track record in helping customers meet their transport objectives. Intelliscape believes in building trust through reliable systems, responsive support, and technology … scoring matrices for supplier evaluation, including cost, quality, risk and scalability. Supplier Qualification - conducting audits, site visits and assessments to ensure suppliers are complying with quality standards, performance and service levels. Supplier Negotiation - leading supplier negotiations on price, contract and service levels with support from the Commercial Team. Supplier Transition - support the handover from internal production to EMS … supplier ensuring continuity and quality. Work with the Project Delivery, Service Delivery and Sales Teams to coordinate the allocation and availability of hardware. Manage stakeholders effectively, maintaining and developing cooperative and constructive relationships with suppliers and colleagues. Ongoing supplier relationship management ensuring best fit with Intelliscape ethos and requirements to create partnerships along with a supply chain. More ❯

integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio … Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on-site technical support across various sites. This role requires proficiency in handling various technical tasks and equipment … ensuring effective service delivery and customer satisfaction across multiple sites. Key Responsibilities: On-Site Support and Triage: Perform support and triage activities for Desk, Wall, and Floor ports. Manage WAP ceiling ports and Equipment Room patching of access Switches. Support Shared Printers (GovPrint), Audio Visual Equipment, Room Booking Tablets, and Digital Signage. Incident Management: Escalate incidents to the More ❯