1 to 25 of 37 Customer Engagement Jobs in the Thames Valley

Analyst, you will be responsible for the development and ongoing maintenance and support of the Microsoft Power Platform with a focus on Dynamics 365 (Customer Engagement) and extracting full value of the platform capability through ongoing development of Power Apps. As a Power Platform analyst you will be … the wider IT team of architects and delivery specialists and with third party partners to deliver integrations between the Microsoft Power Platform, primarily D365 Customer Engagement, external services/other applications on the estate. Your responsibilities as our Microsoft D365 & Power Platform Analyst will include: To understand and … Power Platform Analyst: Experience of developing solutions using the full capability of the Microsoft Power Platform Experience working with the Microsoft Dataverse, specifically D365 Customer Engagement Experience of working with Azure Service Bus to configure interfaces Experience working within the wider Microsoft Azure platform and PAAS environment Working More ❯

Analyst, you will be responsible for the development and ongoing maintenance and support of the Microsoft Power Platform with a focus on Dynamics 365 (Customer Engagement) and extracting full value of the platform capability through ongoing development of Power Apps. As a Power Platform analyst you will be … the wider IT team of architects and delivery specialists and with third party partners to deliver integrations between the Microsoft Power Platform, primarily D365 Customer Engagement, external services/other applications on the estate. Your responsibilities as our Microsoft D365 & Power Platform Analyst will include: To understand and … Power Platform Analyst: Experience of developing solutions using the full capability of the Microsoft Power Platform Experience working with the Microsoft Dataverse, specifically D365 Customer Engagement Experience of working with Azure Service Bus to configure interfaces Experience working within the wider Microsoft Azure platform and PAAS environment Working More ❯

we hire: Commitment, positive realism, ethics, accountability, humanity, quality, and delight. Sound like you? Read on! About the Role We are seeking an experienced Customer Solutions Partner Team Manager to join our Revenue department's senior leadership team. This pivotal role will lead a team of Customer Solutions … Partners responsible for managing client relationships, driving product adoption, ensuring retention, and expanding revenue opportunities within our existing customer base. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a high-performing team of Customer Solutions Partners Establish clear performance metrics and conduct regular reviews to ensure team … success Create professional development plans for team members to support career growth Drive a culture of customer-centricity, accountability, and continuous improvement Participate in hiring and onboarding processes to build team capacities Customer Success Strategy & Execution Collaborate with Revenue department leadership to define and implement customer success More ❯

Customer Success Manager SaaS Milton Keynes Contact Name: James Clarke Telephone: Customer Success Manager SaaS B2B B2C required by a leading software house in Milton Keynes to assist with the strategy and vision for customer service and success. The role involves: Evaluating the problem resolution process for … product, including how teams handle requests and provide responses to customers. Ensuring appropriate processes are in place (e.g., escalation, risk management). Assessing current customer support processes for access to information (documents, videos), training requests, and general help. Ensuring effective customer engagement processes are established. Any exposure … to Power BI and SQL is advantageous. Minimum requirements include: Experience building and managing customer success teams in a B2B or B2C organization; Excellent understanding of customer service principles; Experience in building learning and development communities for customer engagement; Strong verbal and written communication skills. The More ❯

got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving Customer Engagement and Optimizing Investments with Cisco Enterprise Agreements The Cisco Software & Enterprise Agreement Alliance Specialist role is crucial in maintaining customer engagement … of upcoming Cisco Enterprise Agreement renewals and drive them via Cisco business managers Understanding and pursuing expansion & upselling opportunities within the Cisco Enterprise Agreement engagement Engaging proactively with Cisco's aligned Software team to streamline communication and collaboration Identifying new opportunities to improve Enterprise Agreement processes, increase renewal rates More ❯

Role type: People Manager Profession: Technical Support Employment type: Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited … CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered … more from their Microsoft investment. In SCIM Security and Compliance, we actively work to secure every digital experience of our customers through industry-leading customer support. This is for an M2 job leading our support teams in EMEA delivering support for Threat Protection, products under the Microsoft Defender brand. More ❯

To: Rob Johnstone Compensation: £40,000 - £55,000/year Description As a Product Owner at Kinetic, you will be the voice of the customer, ensuring our software solutions meet user needs and deliver real value. Working closely with customers, stakeholders, and development teams, you will gather feedback, refine … product improvement. You will bridge the gap between business needs and technical execution, playing a key role in delivering high-quality solutions that enhance customer experience and drive adoption. Key Responsibilities Act as the primary liaison between customers and internal teams, gathering feedback to refine and prioritise product features. … Own and manage the product backlog, ensuring clear prioritisation of tasks based on customer impact and business value. Work closely with cross-functional teams, including Engineering, UX/UI, and Customer Success, to ensure seamless execution of product enhancements. Conduct customer interviews, usability testing, and data analysis More ❯

the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional … looking for a strategic and hands-on CRM leader to own and optimise our use of the HubSpot CRM, driving improvements across the full customer lifecycle-from lead generation through to retention and upsell. Reporting into the Head of Marketing, you'll work closely with Digital Marketing, Product Marketing … and platform optimisation. Develop and maintain lead scoring models and lifecycle stage definitions to enhance targeting and nurture journeys. Identify and deliver improvements across customer touchpoints to enhance the user journey and drive conversion. Work with Sales and Marketing managers to enrich and extend our prospect data and get More ❯

Solutions Architect Omnichannel/Customer experience 6-month contract Fully Remote My Customer is looking for a Solutions Architect to own and evolve their omnichannel commerce and customer engagement platforms. In this key role, you ll work at the intersection of business innovation and technology execution … Architecture for B2C Commerce: Take IT ownership of their omnichannel and marketplace ecosystem, continuously evolving the tools and platforms that power digital retail and customer experiences. Turn Ideas Into Reality: Partner with business teams to understand goals and pain points, then design and deliver IT solutions that move the … needle from personalized marketing to seamless shopping experiences. Champion Customer-Centric Innovation: Identify opportunities to enhance customer journeys through smarter processes and technologies and take accountability for implementing them end to end. Define and Measure Impact: Evaluate the business value of new solutions and ensure success metrics are More ❯

Solutions Architect - Omnichannel/Customer experience - 6-month contract - Fully Remote My Customer is looking for a Solutions Architect to own and evolve their omnichannel commerce and customer engagement platforms. In this key role, you'll work at the intersection of business innovation and technology execution … Architecture for B2C Commerce: Take IT ownership of their omnichannel and marketplace ecosystem, continuously evolving the tools and platforms that power digital retail and customer experiences.' • Turn Ideas Into Reality: Partner with business teams to understand goals and pain points, then design and deliver IT solutions that move the … needle—from personalized marketing to seamless shopping experiences.' • Champion Customer-Centric Innovation: Identify opportunities to enhance customer journeys through smarter processes and technologies and take accountability for implementing them end to end.' • Define and Measure Impact: Evaluate the business value of new solutions and ensure success metrics are More ❯

Solutions Architect – Omnichannel/Customer experience – 6-month contract – Fully Remote My Customer is looking for a Solutions Architect to own and evolve their omnichannel commerce and customer engagement platforms. In this key role, you’ll work at the intersection of business innovation and technology execution … Architecture for B2C Commerce: Take IT ownership of their omnichannel and marketplace ecosystem, continuously evolving the tools and platforms that power digital retail and customer experiences. Turn Ideas Into Reality: Partner with business teams to understand goals and pain points, then design and deliver IT solutions that move the … needle—from personalized marketing to seamless shopping experiences. Champion Customer-Centric Innovation: Identify opportunities to enhance customer journeys through smarter processes and technologies and take accountability for implementing them end to end. Define and Measure Impact: Evaluate the business value of new solutions and ensure success metrics are More ❯

CDS Vacancy Description Apprenticeship Training: Follow a structured learning path in IT Solutions, progressing to L3 IT Solutions Technician standard. Field Work: Travel to customer sites and data centres, supporting hardware, software, and network solutions. Customer Engagement: Build and maintain strong customer relationships, handle escalations, and … ensure a high level of customer satisfaction. Commissioning Solutions: Work on the delivery and implementation of high-end IT systems. Knowledge Sharing: Contribute to team collaboration and enhance knowledge across the business. Key Details Vacancy Title L3 IT Technical Field Engineer Apprentice Employer Description At Hewlett Packard Enterprise (HPE … we believe in advancing edge-to-cloud solutions to help businesses succeed. Our subsidiary, HPE Customer Delivery Services (HPE CDS), supports HPE's offerings, and we're excited to welcome passionate apprentices to our two-year apprenticeship programme. Vacancy Location Park Way Newbury RG14 1DJ Wage Frequency Custom Number More ❯

profits within our Vendor Solutions, working alongside sales teams and customers to create, win, and optimize sales opportunities. You'll take ownership of various customer-facing opportunities, including upsell, expansion, and renewal engagements, across all customer segments: mid-market, corporate, enterprise, public sector, and channel. Regular interaction with … Sell/Upsell (to include bi-annual tech update meetings set with clients). Support AM’s, Specialists, and the vendor in new business customer opportunities. Sell Bytes back into the vendor, building relationships and finding customer opportunities through the vendor. Review and report against deal registrations for … and review loss analysis data Review whitespace data and present this, along with insights to the relevant sales teams and Specialists to drive impactful customer engagement. Compile, distribute and monitor the delivery of propensity data analysis Proactive renewal management - Accountable for success criteria, Responsible for direct customer & Account More ❯

We are looking for a proactive Customer Success Manager to help onboard new clients, provide platform training, and ensure a seamless user experience. You will play a key role in learning/capturing feedback from clients, driving platform adoption, new setups, and offering low-level technical support as you … build relationships with your clients.. Tracking customer engagement, identify areas for improvement, and contribute to refining the overall user journey. Analyze customer usage data to identify opportunities for engagement and flag customers at risk of churn. Identify and escalate recurring technical issues that impact the user … referrals and case studies . Provide basic technical support to existing clients. Required Skills & Experience: Previous experience in a technical support, account management, or customer success role , ideally in a SaaS business. Strong IT literacy and ability to learn new software quickly. Excellent communication skills, with the ability to More ❯

a Marketing Assistant to ensure success. What You'll Be Doing: Product Marketing Strategy: Develop a deep understanding of target markets, buyer personas, and customer journeys to position our SaaS products effectively. Campaign Execution: Plan and oversee multi-channel marketing campaigns, including digital marketing, content creation, social media, email … and events. Market Research & Insights: Conduct competitive analysis, industry research, and customer feedback reviews to refine product messaging and marketing strategies. Customer Acquisition & Retention: Implement strategies for SEO/SEM, paid ads, content marketing, and lead nurturing to attract and retain customers. Sales Enablement: Develop compelling sales materials … or higher) or CIM qualification preferred. Leadership Skills: Experience managing and mentoring junior team members. Marketing Expertise: Strong knowledge of campaign management, customer segmentation, and sales enablement. Tech-Savvy: Hands-on experience with marketing automation, CRM, SEO/SEM, and analytics tools. Excellent Communicator: Strong written and verbal communication More ❯

We are looking for a proactive Customer Success Manager to help onboard new clients, provide platform training, and ensure a seamless user experience. You will play a key role in learning/capturing feedback from clients, driving platform adoption, new setups, and offering low-level technical support as you … build relationships with your clients.. Tracking customer engagement, identify areas for improvement, and contribute to refining the overall user journey. Analyze customer usage data to identify opportunities for engagement and flag customers at risk of churn. Identify and escalate recurring technical issues that impact the user … referrals and case studies . Provide basic technical support to existing clients. Required Skills & Experience: Previous experience in a technical support, account management, or customer success role , ideally in a SaaS business. Strong IT literacy and ability to learn new software quickly. Excellent communication skills, with the ability to More ❯

business case development, price modelling, developing USPs and market messaging, supporting development of product launch plans and collateral, supporting internal and external launch activities, customer engagement, ongoing sales support, reference site development, and support. Collaborate with the Product Management team and Marketing to support the development of product … the management of NEC product roadmaps with product management teams. Support the management of the Product Catalogue Support the development of content on the Customer Portal Support analysis of customer and sales activity to support business budget and investment planning. Qualifications, work experience, knowledge: Excellent people and management More ❯

Engineer to support the migration of CRM data from various OpCo's, using a variety of legacy source systems, into the Microsoft Dynamics 365 Customer Engagement (CE) platform. You will be responsible for extracting, transforming, cleansing, and loading data , ensuring quality and consistency throughout the process. This role … the sole Data Engineer for this programme of work, perform ETL (Extract, Transform, Load) processes to migrate data into D365 CE modules (e.g., Sales, Customer Service, Field Service). Work with data from legacy CRM systems, spreadsheets, databases, and other source platforms. Map source data to Dynamics 365 CE … and resolve data discrepancies. About You Significant Data Migration and Data Engineering experience, ideally with some prior exposure to a Dynamics 365 CE (Sales, Customer Service, Field Service) or Microsoft Dataverse environment. Experience with Microsoft Azure technologies and data services (e.g., Azure Data Factory, Azure Synapse Analytics). Strong More ❯

of business acumen, supply chain expertise, and technical ERP systems knowledge: Proven experience working with ERP systems , ideally Microsoft Dynamics 365 F&O and Customer Engagement (CE) Strong understanding of supply chain functions , including procurement, warehousing, logistics, and demand planning Familiarity with the Field Service industry , Manufacturing processes … MRP , and Warehouse Management (Desirable) Strong analytical skills and a proactive problem-solving mindset Excellent communication and stakeholder engagement abilities Project management experience is a plus You’ll be joining a dynamic, forward-thinking business in a role that offers variety, visibility, and impact. This is a great opportunity More ❯

Gold Partner based in Milton Keynes, UK. They are looking for a D365 CE CRM Solution Architect who is highly experienced in Dynamics 365 Customer Engagement and the Power Platform. Get in touch if you're looking for your next opportunity! Responsibilities Lead design and architecture across Microsoft More ❯

Product Manager (Head of eCommerce) Hungerford £75,000 - £90,000 We are seeking a strategic, customer-obsessed, commercially minded and technically robust Head of eCommerce (Product Management) to join our clients growing team. You will be working hybrid so have mix of working on-site and remotely. As the … our client’s digital commerce strategy and execution. Responsibilities: - Define and own the eCommerce product vision and roadmap aligned with the business goals and customer needs Lead delivery and discovery of all new platform features Ensure integration is seamless with internal systems (CRM, payments, ERP and provisioning) Own the … full customer journey, from browsing to checkout, management and onboarding Monitor compliance readiness, operational metrics and platform health Communicate with stakeholders Be the single point of accountability for eCommerce outcomes Skills: - Strong experience of product management (specifically on eCommerce platforms, including core transactional infrastructure) Proven success in leading end More ❯

Content Guru - Senior Software Developer Content Guru is a leading provider of cloud communications solutions. We help businesses worldwide enhance customer engagement and experience through our omni-channel cloud contact center and bespoke integration systems, leveraging cutting-edge technology including AI and propensity modeling to create seamless customer … as planning, reviews, and retrospectives. Support implementation of retrospective action items. Report weekly team progress to department leadership. Collaborate with other departments to meet customer expectations, including deployment coordination. Work with Product Owners to manage backlogs and set realistic deliverable timelines. Development Write code primarily in C#. Design architecture … for new application components and obtain approval for specifications. Develop applications within an Agile team to fulfill product and customer needs. Test new features thoroughly to ensure proper functionality. Coordinate with QA teams for validation before launch. Maintain and upgrade platforms, troubleshooting and fixing bugs. Share ideas for process More ❯

project demands. Collaborate across disciplines — including hardware, software and firmware — to ensure coherent, modular, and reusable system designs. Represent engineering in design reviews and customer engagements, presenting complex information clearly and effectively. Manage stakeholders, suppliers and customers to ensure milestones are met, risks are mitigated, and technical objectives are More ❯

project demands. Collaborate across disciplines - including hardware, software and firmware - to ensure coherent, modular, and reusable system designs. Represent engineering in design reviews and customer engagements, presenting complex information clearly and effectively. Manage stakeholders, suppliers and customers to ensure milestones are met, risks are mitigated, and technical objectives are More ❯

project demands. Collaborate across disciplines - including hardware, software and firmware - to ensure coherent, modular, and reusable system designs. Represent engineering in design reviews and customer engagements, presenting complex information clearly and effectively. Manage stakeholders, suppliers and customers to ensure milestones are met, risks are mitigated, and technical objectives are More ❯