18 of 18 Customer Engagement Jobs in the Thames Valley

Customer Engagemement Manager Location: UK (Hybrid/Flexible) Salary: Up to £90,000 base + bonus Industry: SaaS | Business Applications We’re looking for an experienced Engagement Manager to lead customer relationships and delivery across a portfolio of mid-market clients. This is a highly visible, customer … with internal delivery, product, and commercial teams to ensure customers achieve measurable business outcomes from a modern SaaS platform. What You’ll Be Doing Customer Engagement & Delivery Lead customer engagements from kickoff to go-live and beyond. Own delivery plans, timelines, risks, and stakeholder communication. Coordinate cross ...

improvement Being the voice and champion of CRM and its role in the business Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance … sales operations, including pipeline management, forecasting, and performance analysis Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping Owning and managing any system costs and budgets associated with the CRM team and platform Overseeing system integrations, software implementations, and infrastructure ...

revenue growth. This position is required to report to Milton Keynes, U.K. Role Description Function as the central sales contact for our core customer base. Forge strong relationships with customers, external sales team, and SHI internal departments. Work closely with aligned Outside Sales Team to collectively own the sales … predictable, accurate and adhered to. Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls. Acknowledge and resolve customer inquiries proactively, resolving issues with a ‘complete-first-time’ attitude, delivering an exceptional customer experience. Identify and capture new opportunities, moving them effectively through ...

join its Service Provider division. This role sits within a specialist team focused on delivering connectivity, networking, and unified communications solutions to a growing customer base. You’ll combine proactive sales activity with ongoing account management, working closely with internal departments to support customer needs and drive revenue … relationships with decision-makers and presenting tailored solutions Managing an existing group of smaller accounts to maximise repeat business Supporting senior colleagues with larger customer relationships Coordinating with Technical Support, Marketing, Operations and Finance Resolving customer issues quickly and professionally Meeting agreed sales goals and performance targets Recording ...

Sales Development Representative Location: Newbury, UK Experience: Entry level About eGain eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. Recognized by Gartner … hold ourselves to a high standard. If you want to work in a dynamic, fast-moving environment at the cutting edge of AI and customer engagement – let’s talk. The Opportunity We’re looking for ambitious, tech-savvy graduates and early-career professionals who want to build ...

Product Manager role entails The successful candidate will serve as the central link between our customers and our internal teams. This role requires deep customer engagement to identify market needs and opportunities, especially where our existing technology can be leveraged for new markets. You will be responsible … Product Strategy: Develop the vision, strategy, and roadmap for positioning systems, focusing on expansion into new markets. Identify Opportunities: Conduct market research and analyse customer needs to find innovative uses for our existing technology. Prioritize Development: Manage the product lifecycle by defining and prioritizing features that are both customer ...

advanced technical and functional guidance, and support small-scale enhancements and configuration changes for customers. The role combines deep technical expertise with consultancy-level customer engagement, mentoring of support teams, and close collaboration with developers, vendors, and internal delivery teams. 3rd Line Business Central Support Consultant Key Responsibilities … extensions, integrations, and APIs in a support or enhancement environment Solid knowledge of data structures, diagnostics, and troubleshooting methodologies Proven ability to analyse complex customer requirements and design effective technical solutions Experience working closely with developers, customers, and third-party vendors Strong communication, stakeholder management, and consultancy skills Ability ...

Client Success team, working closely with clients to ensure they get the most from our platform. You'll combine technical know-how with customer engagement, supporting site setup, managing user accounts, and resolving issues all while building strong relationships and contributing to process improvements. Travel to Cheltenham … Microsoft Office and familiarity with software services are essential , and an IT background or experience with technical platforms would be an advantage. Strong customer focus with excellent communication skills. Attention to detail and an analytical mindset. A proactive, positive attitude and willingness to learn. Ability to work independently ...

based national energy infrastructure organisation. This project is modernising CRM processes and implementing new automated capabilities on the Salesforce platform to enable improved customer engagement, operational efficiency, and data-driven decision making. You will work closely with business and technical stakeholders to analyse, document, and optimise CRM processes ...

Network Engineer to join their delivery team. They’re a genuinely tech enthusiastic bunch, and you’ll be hands-on across projects, troubleshooting and customer engagement, working closely with consultants and engineers who enjoy getting into the detail. What you’ll be doing Delivering Azure networking projects ...

end. What you'll be doing Taking the lead on digital marketing activity across multiple channels, with a focus on demand generation and customer engagement Developing and running campaigns that support pipeline growth and long-term brand positioning Overseeing performance across paid and organic channels, including search, paid ...

anywhere in the UK ** The Role - IT Project Manager, Healthcare IT Systems Following continued growth this market-leading organisation now seeks to recruit a customer focused Project Manager. Responsibilities include: Planning, organising and overseeing multiple software integration projects Leading and delivering a clear plan encompassing the objectives … project Creating and maintaining project documentation Leading customer engagement during scheduled calls Working closely with customers to translate project objectives into an effective project plan Supporting implementation engineers to keep them on task and on time Handling change to preserve project plan commitments Your Background - IT Project Manager ...

lead its pre-sales technical function and support a high-performing sales organisation. This is a hands-on leadership role combining technical authority, client engagement, and team management . You'll act as the senior technical voice in the sales cycle, working directly with customers to understand business challenges … outcomes across infrastructure, cloud, and security. You'll also lead and develop a team of Solutions Architects/Engineers, setting standards for solution quality, customer engagement, and technical excellence. Key responsibilities Lead and develop the Solutions Architecture/Engineering team Act as senior technical adviser during customer ...

seeking an experienced and proactive Project focussed Network Engineer to deliver a range of network and security focused projects across our clients customer base. This role will suit someone with good exposure to Cisco and security products who is looking to hone in on a career in a career … project delivery. This is a UK based remote role, offering flexibility while still providing the opportunity to collaborate in person through periodic meetups and customer engagements. PLEASE NOTE YOU MUST E BASED IN THE UK AND HAVE FULL RIGHT TO WORK WITHOUT SPONSORSHIP Key Responsibilities Project & Technical Leadership Lead ...

expanding their team following a new project win. They’re looking for a Senior Azure Engineer to be hands-on across delivery, troubleshooting and customer engagement. You’ll work on real-world Azure builds, shaping environments properly from day one and improving what’s already in place. What ...

will be dependant on skills and experience. Junior Business Development Executive The successful candidate will work as a trainee within the team, supporting employer engagement activity and helping to increase apprenticeship starts year-on-year.You will develop key skills in business administration, communication, customer engagement, and sales … receiving structured training and ongoing mentoring. This is an excellent opportunity for someone looking to start a career in business development, sales, and employer engagement while gaining a nationally recognised apprenticeship. About Us The Windsor Forest Colleges Group (TWFCG) is a leading education provider in the Southeast. We have ...

Offering Manager owns the end-to-end service lifecycle of SAS' managed cloud solutions, including service design, packaging, pricing, operational readiness, compliance, customer experience, and ongoing service improvement. This role sits at the intersection of strategy, cloud operations, product development, and customer success, ensuring SAS' managed cloud offerings … innovative, scalable, secure, and aligned with both customer needs and business goals. The Offering Manager partners cross-functionally with Product Strategy, R&D, Cloud Architecture, Cloud Operations, Sales, Marketing, Finance, Legal, and regional delivery teams to ensure offerings meet market demand and deliver measurable business value. The Offering Manager ...

different parts of the team to assist clients in maximising their use of Microsoft products and services. As the Microsoft Technical (not hands-on) Customer Success Manager, you will be part of the specialist team that guides clients on their adoption strategy and consumption, this include current and future … knowledge would be great - MS-102, SC-100, SC-300, SC-401 Be highly self-motivated and goal-orientated Confidence to work in a customer-facing capacity Strong organisational skills Willingness to travel Duties and Responsibilities: Customer relationship management/rapport building Become a trusted advisor to customers ...